Dialshree
About Dialshree
Most Helpful Reviews for Dialshree
1 - 5 of 71 Reviews
Vinay
Verified reviewer
Financial Services, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Elision
Appreciated to [SENSITIVE CONTENT] to quick support. But need to some changes in call log process because when i call on support number than no one answer the call in first time. I have to wait for engineer.
PROSDial Shree software is users friendly software and easy to manage all things in single place and appreciate to Elision Tream for Disposition Bucket, Sticky group, recording access features.
CONSUnable to update multiple sms templates. Have to repeat all process to add new template in every time. Dial Shree Software GUI is very slow to make any changes according to other software GUI. Like Vicidial GUI.
Vendor Response
Dear Vinay, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! I hope your issue has been resolved after the latest software updates. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec
Replied October 2022
Hemraj
Consumer Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
DialShree - A Game Changer
Super! Our agents are using it dialy and they are finding it very user friendly.
PROSUsing DialShree from Elision has been a game-changer for our contact center operations. The robust reporting capabilities have provided us with valuable insights, enabling us to optimize our customer interactions and boost agent performance. Moreover, the advanced IVRS and Automated Call Distribution features have significantly improved our call routing, resulting in efficient and personalized experiences for our customers. We highly recommend DialShree and commend Elision for their top-notch product and excellent service.
CONSSometimes system goes hang due to internet fluctuations, however rest is super good.
Reasons for switching to Dialshree
Lack of functionalities, features & modules. Also VICIdial doesn't provide any support.
Vendor Response
Dear Hemraj, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we assure you to keep serving best. Sincerely, The whole team at Elisiontec
Replied June 2023
Shantanu
Consumer Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
User Friendly
Overall good.But need to work on agent time details(agent reports).For example agent has completed 09 hours of shift but it is showing only 08 hours from outside & when we check it from inside it is showing 09 hours.
PROShelp us to export reports very easily.All the required details are available on screen(RTA)
CONSSometimes it got too slow that agents are unable to logged in
Vendor Response
Dear Shantanu, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! I hope your issue has been resolved after the latest software updates. If you're facing any issues then we would be happy to look into this further for you. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec
Replied October 2022
Gourav
Banking, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
ELISION DIALSHREE
Dialshree Progressive Dialer,Auto Dialer, Power Dialer, Predictive Dialer Easy to use for all functions are available in front at side. elision team are quick support
CONSNothing as of now. Everything is working well.
Vendor Response
Dear Gourav, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we assure you to keep serving best. Sincerely, The whole team at Elisiontec
Replied January 2024
Prasad
Insurance, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
A Simple and Efficient product to resolve all you Call center dialing queries.
We are using the Software for more than 3 years now. The GUI is simple and eye catching. the support team is out standing. specially [SENSITIVE CONTENT] are the core guys on whom you can trust on delivering the requirement on time or before time. overall the support staff is very humble and always on quick action mode which is very remarkable. A special thank to [SENSITIVE CONTENT] as well. very polite person and always guides in right path for the product selection and other services selection.
PROSIts a very User friendly Software to use and micro level bifurcation of the States help to understand the productivity in simple way. Reporting tool, IVR Flow Tool, Disposition Grouping are the major pros of this software.
CONSWell there are not many but if Elision team can work on sorting the uploaded list data date wise in acceding order along with user mapping will be an additional benefit.
Reason for choosing Dialshree
Cost Effective. User Friendly, purely customizable, Prompt Support.
Reasons for switching to Dialshree
The Previous dialer was not cost effective also it was a outdated technology which was causing issue.
Vendor Response
Dear Prasad, We're so happy to hear you had a great experience with DialShree - Omnichannel Contact Center Solution. Your review made our day! I hope your issue has been resolved after the latest software updates. If you're facing any issues then we would be happy to look into this further for you. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, The whole team at Elisiontec
Replied October 2022