Updox Software

4.50 / 5 (76)

Our advisors have recommended this product 106 times in the last 30 days

About Updox

Updox is a healthcare collaboration platform for out-of-hospital providers that offers HIPAA-compliant video chat and other communication tools such as texting and electronic fax all within one space. Physicians, pharmacists and long term care providers can communicate with patients and with each other on the same platform that integrates with EMR systems for easy information sharing. 

With an accent on patient engagement, Updox allows providers to reach patients where it is most convenient for them, such as on their mobile devices. Self-service appointment requests, automated reminders via text, email or voice, and electronic forms that eliminate paperwork and streamline data collection help both patients and physicians spend less time on administrative...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

76 Reviews of Updox

Average User Ratings

Overall

4.50 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(52)

52

4 stars

(14)

14

3 stars

(6)

6

2 stars

(4)

4

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 76 results

May 2020

Sheila from Infinity Family Wellness

Verified Reviewer

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

4.0

May 2020

Great software option for telemed, secure and easy to use!

Updox Video Chat has made a real difference in my ability to care for my patients. The quick roll out to address the need for telehealth in the midst of the pandemic helped me to continue to serve my patients when they needed it most.

Pros

The software is easy to use from both the provider and patient side. There is no app to download, and I find my older patients really appreciate that. Video quality is good. It is secure, which is important in a medical practice.

Cons

I would like to see better functionality with charting and using video chat simultaneously. Right now I have to either write notes and transcribe later, or use two computer screens. It would be nice if I could make the chat small and put it in the corner so I could see both at the same time.

Reasons for Choosing Updox

Security. I felt like Updox could offer my patients a more secure experience.

May 2020

Frank from Frank R. Baum, M.D., Inc.

Verified Reviewer

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2020

Updox

Only wish that we could have our office phone number identified when texts and calls go to the patients.

Pros

Allows rapid secure text messaging from my computer to patients. Ease to set up and learn. Allows easy fax retrieval and sorting. Not wasting paper for unwanted faxes. Charges are not per document or usage per client. Patients with appointments are easily reminded and asked to confirm the date. Cuts down on staff having to call each patient for a reminder (and the patients rarely answer our reminder call). They pay attention to their texts.

Cons

Patients cannot identify incoming texts due to random phone number generation by Updox. Patients are wary about opening the text since they do not recognize the phone number. Cannot upload PDF's forms for completion for the patients. They need to be recreated in the Updox platform first. We want to use our forms that we already have, not reformat and retype it in Updox.

Reasons for Choosing Updox

Did not want to pay per patient or per usage.

January 2020

Stacy from Sanchez pediatrics

Verified Reviewer

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

January 2020

Chronic Issues

Many errors. Chronic issues. We often have to contact support. I believe that the system is slow and outdated. Has some great features, but is so slow, when doing anything. We purchased because this product is recommended by our EHR, but the compatibility isn’t impressive.

Pros

The ease of the software is easy, as long as it is functioning. We love the reminder dashboard, we however sometimes wait for hours to send or receive electronic faxes.

Cons

We have chronic errors, and delays in the importing of documents from Updox into our actual EMR. It is supposed to work with our existing ehr, however we have major delays when importing urgent reports into patient charts

Reasons for Choosing Updox

Was specifically developed to work with our existing emr. Attended demo at healthcare seminar

Response from Updox

Replied January 2020

Thank you for your review of Updox. We appreciate the feedback and forwarded this information to our Support team who will reach out to you for resolution. If you do experience any downtime, please check our status update page - status.updox.com. Our status update page will notify you with any issues, provide resolutions and workarounds. If you do have any future questions or concerns, please contact your dedicated Customer Success Manager to ensure you get the most value out of your Updox experience. Thanks for Updoxing!

May 2020

Dan from Wasatch Pediatrics

Verified Reviewer

Company Size: 201-500 employees

Industry: Medical Practice

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

May 2020

Updox Video

Updox representative responds to needs quickly and service has made telehealth transition quick and relatively easy.

Pros

The ease of which links can be sent to patients and connectedness to our EMR is fantastic.

Cons

We are excited for the ability to add multiple attendees in family separation situations and group offerings. We are also interested in expanded capabilities including online screening formats. Some users have difficult enabling video/audio equipment.

May 2020

Christine from Preferred Women's Health

Verified Reviewer

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Updox Video Chat is an excellent addition to my practice

We were up and running within 15 minutes of having the service available. It has helped tremendously with TeleMed visits during COVID. Our patients love the option of TeleMed.

Pros

Easy to learn and use. Documents telehealth visits very well. Integrates easily with our EMR since we were already using the fax,email and text features.

Cons

It’s so small it’s almost insignificant, but I wish there was an end time option on the summary in addition to the duration. Not a big deal, but it would be a nice feature.

Reasons for Choosing Updox

Already were using email, fax and text through Updox. I wanted one central system