Rezometry provides tour operating software specifically designed for tour operators, travel wholesalers and transportation agencies. It provides the ability to manage front-end and back-end office processes including inventory, customers, financials, operations and reporting.
The central reservation system of Rezometry allows users to handle both fixed and dynamic itineraries. The supply chain management system manages various types of travel products and services, pricing, room configurations, dates and much more. Vendors can update their rates, pricing and dates through the vendor portal.
Rezometry supports various selling channels including business-to-business, business-to-customer, web service and mobile. It has a customer relationship management system which works with marketing, sales and customer service. It also comes with accounting and reporting features, which allow users to manage accounts, use third-party apps and create custom operational reports.
Rezometry provides integration with various merchant processors including Moneris, Global Payments, First Data, Verifi and Elavon.
Bill from EDU Trips
Employees number: 2-10 employees
Our original demo of the product was great, it had all the features we were looking for at an unbeatable price. You can additionally have third party integrations added depending on your needs (at an additional cost).
The free floating, layered windows inherent in JAVA based applications don't provide an ideal UI. These limitations of the JAVA environment do not interfere with the functionality. Would like to see pathing/breadcrumbs or the ability to nest dialog windows in future releases (More Adobe, less Sungard for reference). The documentation could be more robust, but their reps are responsive enough to get you the answers you need.
Fully featured reservation engine. Attentive customer service.
JAVA based UI, would like to see a Mac icon to launch instead of from Terminal.
Full suite of features makes it a viable option.
Steven from North American Traveler / Downeaster Travel Packages
Having worked with multiple tour operator reservation systems over a 25 year career, I have found that Rezometry's tour operator management system is one of the best values in the industry. To be honest, we reviewed over 8 systems and some were dazzling. Rezometry's cost / value ratio for us made our decision an easy one.
Rezometry's system is stable and we have them host it externally. Over our three years utilizing the system, we have seen improvements made that have helped our company grow. The team at Rezometry is very responsive to support issues and listens to issues we have where enhancements are needed. The system handles contracts very well. We have been able to package many components and derive a reservation price cleanly. Reporting is solid and improving. Invoicing and documentation is good and improved over time as well.
To us, a sign of a good system in our industry is a stable, flexible system with good support and most importantly, the system has to improve over time to adjust to our ever changing industry. Rezometry has done this over our 3 years utilizing their platform and we would recommend operators take a strong look at their product.
Frances from New Era
When we began our search for a travel technology reservation system, we wanted a partner that has been around a long time with lots of experience. We couldn't risk our technology provider becoming obsolete again. That's when we stumbled upon Rezometry. They have been in the industry providing travel technology since the 80s. We knew they are here to stay and that was important to us. Then we needed reservation technology that was strong with inventory management and pricing. We found Rezometry really has it all. We are very happy.
Thomas from Red Arrow
At Red Arrow we are more than a transportation company, we are part of each community we service. Our recognizable coaches have been traveling since 1979 and we are proud to have become the safe, friendly and trustworthy company people have come to rely on to get them safely to their destinations and safely home.
As one of Canada's leading motor coach operators, it was critical to our success to find a reservation platform that could handle our volume, unique business requirements (seat selection, rewards programs, online payment, mobile platform, etc), and unwavering commitment to maximize efficiency and provide great customer service. This is why we chose Rezometry about 20 years ago.
Rezometry has been flexible, robust and easy to use. Rezometry staff members are helpful, attentive and responsive to our needs. We have been very impressed with the team from Rezometry that provides support & system management. Rezometry developed our integrated, state-of-the-art online booking engine and mobile website, to allow their customers to book their travel and manage their accounts. It's been two decades since we started working with Rezometry and we would highly recommend them and their Rezometry platform.
Edye from Jackson Hole
Rezometry has helped us bring our online, call center and airline bookings into one reservation processes and on one platform. Rezometry reservation platform is user friendly and reduces training time for new reservation agents. Rezometry has provided constant support to our unique business situations in a very timely manner with the ever changing travel industry. Rezometry has many beneficial packaging capabilities with many types of promotions.
Ian from Spin Tours
When we were searching for a central reservation system, we were extremely challenged to find one that could handle all our needs. We were using a few systems: one for back office, another for accounting, another for accommodations and one for our packages. it was extremely inefficient and required duplicate work and led to many errors. Our business is unique, as it includes coach with seat assignment, multiple pick up locations, multi-day activities and accommodations with not-so-simple contracts. When we discovered Rezometry, we were relieved that a system existed to help handle all our needs in one system. As a result, we are more efficient and profitable.
John from Marino Brito
We are on the original system, Eclipse, but are interested in upgrading to the new platform. System works perfectly!
Jill from Grand Tours
Rezometry has helped us move from a manual system to a seamless, integrated reservations platform. After training and getting to know the inner workings, it has helped us become so much more efficient and improve our over all customer service.
Don from Robert Q Travel
I purchased my Eclipse travel agency accounting software in 1992 and have been using it ever since. The company has changed names to Tricon and now Rezometry but I have been serviced by the same owners for the last 23 years. Although this is very old software it has provided me with all my accounting needs since I purchased it.
If I do have problems I always appreciate the friendly, professional technical support I receive from Susan Sanderson or any of the staff I have dealt with over these many years.
Response: Rezometry, Rezometry
Date: January 2015
Thank you for your review. We appreciate it and deeply value your being a customer since 1992.
As you may know, the Eclipse Travel Software is the first platform we offered nearly 25 years ago. The Rezometry platform is the latest platform and addresses the needs of today's quickly evolving travel industry. We encourage all customers to switch to Rezometry.
Janine from Travel Abroad
We absolutely love using Rezometry! It has improved every aspect of our reservations process from inventory management, pricing, customer service and sales. We have grown online sales significantly and run much more smoothly now.
Response: Rezometry, Rezometry
Date: January 2015
Thank you Janine for your review. We appreciate your feedback.
Providing excellent service and the leading travel reservations technology are our highest priorities.