Rocketmailer
About Rocketmailer
Rocketmailer Pricing
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Most Helpful Reviews for Rocketmailer
1 - 5 of 16 Reviews
Monty
Verified reviewer
Construction, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Rocketmailer
I like the fact that it has multiple functions that I can access to assist me with my tendering, with the least amount of effort. Contacts are easy to add / import. The database is easy to maintain. The group lists are great as they allow me to setup multiple trade groups and to email all or specific groups at the click of a button. Once my tender is ready to be sent its just a matter of hitting send and i can immediately move on to the next project as Rocketmailer sends everything in the backround.
CONSI have not come across anything that i don't like.
Reasons for switching to Rocketmailer
Product was limited and cumbersome
Vendor Response
Monty, thank you very much for the feedback and I am so glad we can make your communication goals easier!
Replied March 2022
Chantal
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Outstanding Software! Highly recommended!
Absolutely outstanding! Highly recommended and Kaamilah is an absolute gem!
PROSDetailed Analytics reports, ease of use, local and instant support available and amazing team to work with
CONSWhen having to report on client campaigns that run over a few months with multiple mailers sent per month using various databases, it is not possible to pull analytics over a period which makes reporting in this manner a very labour intensive exercise
Reasons for switching to Rocketmailer
Blocks usage with no opportunity to first ascertain the reason and when eventually one does establish the reason after a few days, there is no detail or opportunity to manage the reason. Support takes days!
Vendor Response
Thank you very much. Our team aims to give you the best tool and the best service to drive your communication goals!
Replied March 2022
Nonjabulo
Retail, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2023
Nonjabulo from Froggie
Overall I think it needs a bit of an improvement to better the experience for us. eg setting up our own template the way we want it and the continued glitches to be resolved
PROSWe are still relatively new when it comes to using this platform so we are still trying to get used to it. So far the thing we enjoy most is how when we do come across an issue we can reply on the rocketmailer team to assist.
CONSThe platform it self has a few glitches that we are struggling to get around without having to contact the rocketmailer team. I would love to be able to customize and set up our emailer template to what we are used to
Reasons for switching to Rocketmailer
Pricing
Vendor Response
Hi Nonjabulo. Thank you for your feedback. We're actively working on introducing more template customization options to better suit your specific needs, however, there are some limitations with the third-party integration you utilize which in turn passes some restrictions to us. We apologize for the glitches you've encountered and believe our development team has rectified these issues. We're glad to hear you've found our support team helpful; we have asked your AM to be in touch to check you have all you currently need.
Replied October 2023
Kayla
Insurance, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Awesome platform even better customer service
We send out all our newsletter with Rocketmailer, as well as training invites, tracking the RSVP's for events is super helpful as well as being able to send the invite to people who have not yet opened the email. It's easy to understand reports on the performance of each mail sent out.There are so many things you can do on Rocketmailer which I haven't tried yet, but I will be making use of more of these features in the future.What I like most about Rocketmailer is the customer service, [sensitive content hidden] is always prepared to help even if she needs to help with the same thing more than once, her service is quick and friendly.
CONSSometimes the newsletters don't look the same when sending a test as to what it looked like on the platform (coding error).Some new customization features will be nice, such as different fonts for forms and more spacing and bullet point options.
Vendor Response
Hi Kayla. We truly appreciate your valuable feedback. Our goal is to ensure the optimal rendering of every email across various email clients. It's worth noting that how HTML is displayed ultimately depends on the specific email client being used. Your insightful suggestions are much appreciated, and we will certainly forward them to our product team for consideration on our wish list. Thank you for helping us enhance our services!
Replied October 2023
Johan
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Best Company yet!
Lovely team to work with. Been with them for years now.
PROSGreat tech, easy to use, super support. Wonderful people.
CONSNot much we dont like, we use it daily and are very happy.
Vendor Response
Thank you Johan. We strive to give you the best service and a world class tool. We look forward to helping you reach your communication goals for 2022 and beyond!
Replied March 2022