I was looking for a new software to design, sell and manage our itineraries and I ended up finding We Travel. [sensitive content hidden] was the first person I spoke to (it was a festivity but he gave me availability anyway as we were in a hurry) and then [sensitive content hidden] helped us set up our account. Coming from a software that provided very poor customer service this truly made the difference. The software is well made, easy to use and with plenty of features. I am sure they will get even better in the future (possibly on the graphic aspect of it) but overall it is a very good and competitive product.

Pricing (both subscription and booking/card fees) Customer care (I had a great experience working with [sensitive content hidden]) Ease of use for both the travel agency and the clients Itinerary builder

I (personally) do not like the graphic aspect very much Dynamic pricing not available Everything else is great

My biggest pain points in selling group trips were online booking and payment processing, and in those two arenas, WeTravel has completely solved my problems and revolutionized my business. The customer service has always been top notch, not to mention the personal conversations that make me feel like a valued customer. I so appreciate that you guys ask me what I'd like to see, and then you actually implement improvements. It feels good to align with a company that is so progressive and wants to keep getting better, which is exactly how I feel about my business too, and WeTravel is helping me get better!Also just for the record, it was horrible when you froze funds during Covid - I hope you never feel like you have to freeze our funds again!

The online booking and payment processing functions are the real highlights of WeTravel for me. I love the easy integration of the direct to checkout button, payment plans and tracking, low processing fees, money transfer options, and payment and customer database management.

I wish there were a real function for a full customer database (for example - in the current database, when more than one person is included in a booking, the second person isn't reflected accurately like they don't exist). Also it'd be great if I could customize fields and other info in a database, like how many and which trips a customer has been on (even before I used WeTravel), etc. Perhaps an integration with Wise as well, to easily send money internationally straight from the WeTravel account.

The initial setup was OK for our first account (our model is servicing client's in their brand). Wetravel does not allow 'sub-accounts' or branding. When we attempted to stand up a second account, we were asked for the same information needed for the first account in order to be 'verified'. I explained to an account Rep our business model, but we were again asked over and over for the information previously provided. This was duly provided, but they requested again and again information that had already been supplied for this second account (as well as the first one).We did successfully run several trips, transacting tens of thousands of Dollars without further issue.Some 9 months after setting up our accounts, the platform was locked down without any notice - preventing customers from being able to submit payment. 2 days later we were sent a canned email saying our accounts were being closed completely in 14 days. No reason was provided, the note stated the decision was non-negotiable. Again, no notice of why was provided, indeed no response at all was provided. Again, this occurred in the middle of active bookings which has been both incredibly damaging to our reputation, our client's brand and created a very unprofessional situation for all concerned.Upon querying with our 'account rep', he advised he had no information as to the reason why and did not respond further.I am beyond dumbfounded.

Fairly easy to use, but basic in features, functional in intent.

Opaque pricing, full cost is not made obvious (higher transaction rate), incredibly onerous 'verification' process, no real support only canned responses, if someone is monitoring responses they are not responding.

I was contacted by [sensitive content hidden] about WeTravel and she gave me a lot of useful information about the importance of using the application. Before this, I had no any other online travel management software and even after being hesitating, she kept contacting me and ask me to try the service. Thanks so much to her, because I feel more comfortable with my business since started using the WeTravel application.

Easy booking system is what make me like the platform, my customers makes the booking in just few clicks

Good customer service is what I have experienced especially from [sensitive content hidden] since she introduced the application to me.

Very good customer service when needed, very flexible.

Ease of use and competitive payment processing fee. Ability to auto-bill future payments due was a significant benefit for our business. Ability to customize packages

No negatives noted, the product suited our needs