Captyn
About Captyn
Captyn Pricing
No out-of-pocket costs for you--seriously. No start-up fees, no monthly bills, no penalties, no contracts...none of that. We don't make money unless you make money. Period.
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Most Helpful Reviews for Captyn
1 - 5 of 11 Reviews
Chad
Sports, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Great Product! Even Better Customer Service!
Captyn is phenomenal. The product is top notch. However, what's even better is the incredible customer service provided by Captyn leadership. I value being able to pick up the phone and/or getting a quick response time from an email. These guys get it! They provide the highest quality of customer service that I've seen in the 20+ years in the swimming/coaching industry!
PROSThe product is great - it's easy to use. The ability to use it on phone's and/or tablets is a huge plus. Very customer friendly.
CONSCaptyn is constantly evolving. It is missing a few small items, but leadership continues to provide updates and bug fixes to make the product better and better.
Reason for choosing Captyn
Just felt right - we couldn't be happier with our decision. We feel like we are on the ground floor of a HUGE product that will lead the swim school industry soon.
Reasons for switching to Captyn
Plain and simple - high-quality customer service!
Vendor Response
Thank you so much for this incredibly positive feedback! We love working with your organization and appreciate you very much!
Replied July 2022
Jilian
Recreational Facilities and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Captyn is a lifesaver!
Captyn makes our day to day life easier. All administrative can be done from a phone or tablet, limiting sitting at a computer. We can communicate with our customers quickly and easily. We can edit our offerings at any time. Captyn has made us more efficient. I like that Captyn can be personalized for fit our businesses needs.
PROSCaptyn has improved our customer experience and made registering for our services simple. The software is user friendly for administrators as well as consumers. Tasks that used to take (at least) an hour now take only a few moments.
CONSI have no complaints-Captyn has been so kind to us.
Reasons for switching to Captyn
Our previous system was slow & difficult to navigate. As our business grew, we needed a simpler/faster option to improve our customer experience when registering.
Vendor Response
Thank you so much for this incredible feedback! We are so glad to see you've been happy with Captyn!
Replied July 2022
Anastasia
Sports, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2022
Love Captyn
We've had a great experience with Captyn. Definitely room to improve but the customer service is very responsive and amazing. So thankful we've found this platform!
PROSEasy to learn and very organized, clear. Love the links and filter options for looking for classes. I love that it's paperless. LOVE customer support.
CONSThere are some difficulties with assigning instructors and unassigning instructors easily. Deleting classes that had students in it before is difficult. So maintaining organization of the schedule can be challenging. Also, there is no customer education tools! So, we've spent time developing "how to" infographics for families using the platform. Various
Reasons for switching to Captyn
We needed something really built for the kind of business we are in.
Vendor Response
Thank you for the positive review! We are so glad we have been able to address these concerns and are thrilled you are so happy using and recommending Captyn. Additionally, we want to thank you for the cons you listed. Your initial reporting of them helped us to improve our user experience, thus improving our platform. As discussed, we're pleased to report that these concerns have been resolved. We love our partnership with your organization and enjoy the open lines of communication with you as we are always striving to put out the best platform possible. We can't wait to show you what is next.
Replied July 2022
Maria
Sports, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Top Notch Program
Old fashioned paper lesson schedules that would have to be written and rewritten multiple times. Being tied to less versatile programming because it was difficult to handle a lot of options.
PROSEase of use is my favorite thing! It’s intuitive and leads our customers along quickly through registration.
CONSI have no ‘cons’ as this was a game changer for us!
Reason for choosing Captyn
Our pages look just how we want them to look. The others were not nearly as customizable as we would have liked. And ease of use is a big selling point for us!
Vendor Response
Thank you so much for these kind words! We love working with your organization!
Replied July 2022
Kevin
Higher Education, 501-1,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Captyn for camps, swim lessons, and other class registrations
Overall we couldn't be more happy. The staff is responsive and eager to help when we do encounter small issues.
PROSIt's intuitive to use, but the customer support is exceptional.
CONSThere are some cumbersome components in the more complicated needs that we have.
Reasons for switching to Captyn
We felt that the Captyn system more directly suited our specific requirements (we were right).
Vendor Response
Thank you so much for these kind words! Good luck to all of your teams this year!
Replied July 2022