I do not work on a daily basis with the utility billing; however, I do "fill in" when necessary. I did ask the staff who do work with it daily with the first question being "what are the pros of the software?" - the reply was a quick "it's easy to learn and use.". The next question was "what are the cons?" - there was nothing but silence. There were no complaints. 'Nuff said. I will also add that we have had nothing but great customer service from USTI.

It is a good software and it has really saved me time from when we were doing it by hand.

This software contains most of what we needed. It just takes some time to learn how it operate all the features. Thank God they have such a good support staff.

I wished when you did the daily balances that it broke out the sales tax separate and also in the the billing totals. Also I don't have anyway of getting a complete consumption report monthly that I need for reports to the state.

It's a great system for cities and towns with less than 10 -15 thousand accounts. If you are dollar restricted, this is probably the best system you can find based on "bang for your bucks".

Tons of reports. User defined options throughout. The price is great.

Can be difficult to set up, especially if you don't have a good working knowledge of what you want. As with all software utilities, if you are doing a conversion from a different system, there will be problems.

I am new to the utility industry so I have a limited view-experience with these types of programs. I have used other accounting and payroll programs over the years but we only use the utility portion of Asyst. It does what we want and to be fair, I am sure it does much more than what we use. It would be nice to be able to format our own reports or billing forms with out having to call it in, an then wait for it to be done, but that is the only major let down that I have found while using this system. Again, the customer service has always been outstanding, and very quick to respond, and very knowledgeable and friendly.

any problems that should occur are easily handled by fast and friendly customer support reps

ease of meter reading, editing, billing. Good reports. Customer support is outstanding.

none to mention

Upgraded in 2005 to asyst version 10 from the UBS DOS version. Great customer service.

So far everything seems to be working well for us. I do not have any complaints.