About Capricorn

Capricorn is a self-service web portal solution that integrates billing, online payments, customer history and consumption information into a single web portal. The solution provides customers with self-help tools to manage utilities and allows users to maintain relationships with customers through push notifications. Push notifications provide regular updates to customers on upcoming payments, service outages and more.

Capricorn helps customers reduce call volume by providing tools to check monthly usage and consumption patterns. Customers can access billing information and usage history through a dedicated account. Consumption readings from smart meters provide data about how much electricity, water or gas utilities have been consumed. The data collected ca...


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Supported Operating System(s):

Web browser (OS agnostic)

13 Reviews of Capricorn

Average User Ratings

Overall

4.69 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(9)

9

4 stars

(4)

4

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 13 results

March 2018

Jody from City of Danville

Company Size: 1,001-5,000 employees

Industry: Government Administration

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Excellent quality and service.

Excellent quality and superb service.

Pros

The product has great flexibility for integrating with other software and customers really enjoy the presentation online.

Cons

There is really nothing for me to comment on from a negative standpoint. Product and service have both been great.

Response from SilverBlaze

Replied March 2018

Thank you for the great review Jody. We truly appreciate your business and enjoy working with you and your team! Regards, Betty

March 2019

Sarah from Owensboro Municipal Utilities

Company Size: 51-200 employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

March 2019

Happy SilverBlaze Customer

SilverBlaze is a valuable resource for our customers and reduces the workload for our internal staff. The staff are easy to work with and shows a desire to enhance our functionality and improve our customers experience. An overall great team to interact with.

Pros

Simple platform to use for our customers. Had the features needed to assist customers and was easy to work with to add new functionality. Features we like for our customers: Graphs, Access to Bill and Notice Documents, Comparison to neighbors, Extension options, and Ability to sign for or disconnect services.

Cons

Would like to see an expansion of software for internet and telecommunication services. Also would like to see AMI data for water services and more specialized information for Industrial customers such as reporting and real time data.

Response from SilverBlaze

Replied March 2019

Thank you for the great review Sarah. I'll pass along your comments to Dan and his team. He appreciates the feedback and is always open to ideas to improve the Customer Portal. Always a pleasure to work with you and your fantastic team at OMU! Betty

March 2018

Kate from Halton Hills Hydro Inc.

Company Size: 51-200 employees

Industry: Utilities

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2018

SilverBlaze was easy to work with when setting up our new customer portal.

Greater ease of use for our customers and staff. We never had to option before to check the status of customer login, so it definitely reduces issues and faster resolution with customers. The option to allow each User to change the customer login was requested and Capricorn actually programmed and put the changes in place, quickly. Training was easy to setup and staff were comfortable once we started testing.

Pros

Easy to use, when managing our customer base. We like the ease of the Customer Services reps helping customers online, whether it's sending them another email or changing the status of their login.

Cons

Not sure if it's a good idea, but somehow need to view customer password? Capricorn ratings come in daily, a list of the ratings based on screen the customer commented would be helpful.

Response from SilverBlaze

Replied March 2018

Thanks for the review Kate. We enjoy working with your team and, we truly value your business. I'll pass along your comments regarding the customer password and ratings to Dan. We always appreciate customer feedback in order to improve our software. Regards, Betty

March 2018

Patty from OMU

Company Size: 51-200 employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

The staff is very easy to work with from demo, purchase, to implementation and ongoing support.

Pros

This software is very easy to navigate with a lot of information available at your fingertips. The interface is modern looking and intuitive. Our customers can better manage and keep track of their consumption for water and electricity, view copies of their bills and pay online which helps lower call volume in the office.

Cons

There really isn't much that I don't like about the software! We use export tables from our CIS system which means the data is not real time information. We are currently working to use available API's to help with a real time integration. User classes had to be setup to determine which tabs to 'show' for each customer for the different services. I would like to see the software determine which tabs to show based off the information in the tables that is available.

Response from SilverBlaze

Replied March 2018

Thanks for the great review Patty. We truly enjoy working with you and your team and, we truly value your business. I'll pass along your comments regarding the tabs to Dan. We always appreciate customer feedback in order to improve our software. Regards, Betty

March 2018

Garry from Entegrus

Company Size: 51-200 employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2018

All the staff at SilverBlaze are professional and readily available to answer all questions

Pros

It has a modern look and is very flexible to make changes as required. SilverBlaze team is great to work with on enhancements whether driven by customers or their internal technical folks.

Cons

n/a Currently, I cant's say anything negative about their product. As mentioned on the 'pro' side the team is constantly looking to develop and enhance their products.

Response from SilverBlaze

Replied March 2018

Thank you for the great review Garry! We truly appreciate your business and enjoy working with you and your team. Regards, Betty