SilverBlaze Customer Portal
About SilverBlaze Customer Portal
SilverBlaze Customer Portal Pricing
Pricing varies based on modules required.
Starting price:
CA$20,000.00 one time
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for SilverBlaze Customer Portal
1 - 5 of 15 Reviews
Jody
Verified reviewer
Government Administration, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Excellent quality and service.
Excellent quality and superb service.
PROSThe product has great flexibility for integrating with other software and customers really enjoy the presentation online.
CONSThere is really nothing for me to comment on from a negative standpoint. Product and service have both been great.
Vendor Response
Thank you for the great review Jody. We truly appreciate your business and enjoy working with you and your team! Regards, Betty
Replied March 2018
Roberto
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Unmatched Service Level, Thumbs Up
SilverBlaze Customer Portal enabled us to meet all our customer needs effectively with the customizable forms while process automation was the other game changer that contributed to more work completed in a short time
PROSAll the available features are very easy to use and the customer service is top notch as they ensure that every issue is solved. In addition, I liked the customizable forms that are tailored towards our firm needs.
CONSNo complain, no dislike at all, SilverBlaze Customer Portal does an excellent job.
Kate
Utilities, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2018
SilverBlaze was easy to work with when setting up our new customer portal.
Greater ease of use for our customers and staff. We never had to option before to check the status of customer login, so it definitely reduces issues and faster resolution with customers. The option to allow each User to change the customer login was requested and Capricorn actually programmed and put the changes in place, quickly. Training was easy to setup and staff were comfortable once we started testing.
PROSEasy to use, when managing our customer base. We like the ease of the Customer Services reps helping customers online, whether it's sending them another email or changing the status of their login.
CONSNot sure if it's a good idea, but somehow need to view customer password? Capricorn ratings come in daily, a list of the ratings based on screen the customer commented would be helpful.
Vendor Response
Thanks for the review Kate. We enjoy working with your team and, we truly value your business. I'll pass along your comments regarding the customer password and ratings to Dan. We always appreciate customer feedback in order to improve our software. Regards, Betty
Replied March 2018
Othuke
Security and Investigations, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Dependable Form and Customer Management Solution
SilverBlaze is an impressive and determined utility control system for businesses
CONSSilverBlaze includes all the customer assistance that a company want, giving it a rational assistance.
Sarah
Utilities, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2019
Happy SilverBlaze Customer
SilverBlaze is a valuable resource for our customers and reduces the workload for our internal staff. The staff are easy to work with and shows a desire to enhance our functionality and improve our customers experience. An overall great team to interact with.
PROSSimple platform to use for our customers. Had the features needed to assist customers and was easy to work with to add new functionality. Features we like for our customers: Graphs, Access to Bill and Notice Documents, Comparison to neighbors, Extension options, and Ability to sign for or disconnect services.
CONSWould like to see an expansion of software for internet and telecommunication services. Also would like to see AMI data for water services and more specialized information for Industrial customers such as reporting and real time data.
Vendor Response
Thank you for the great review Sarah. I'll pass along your comments to Dan and his team. He appreciates the feedback and is always open to ideas to improve the Customer Portal. Always a pleasure to work with you and your fantastic team at OMU! Betty
Replied March 2019