About CIS Utility Billing


CIS Utility Billing is a Windows-based utility billing solution for water, electricity, gas, waste and sewer utilities. The solution enables utilities providers to manage payments, deposits, customer accounts, tax and meters through a single interface.

Key features of CIS Utility Billing include process scheduling, event alerts, rate structure management, service order management, historical bills access, data analysis and more. The solution offers asset management through integration with Elements XS3, which allows users to track assets in real time. Users can also view meter readings and notes related to customer information.

CIS Utility Billing lets users generate reports for billing, payments, collections, customer notices and customer base reports. It also provides a customer web portal that accepts online payments. Support to the solution is offered via phone, email and live chat.



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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

157 Reviews of CIS Utility Billing

Average User Ratings

Overall

4.57 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

5.0

Ratings Snapshot

5 stars

(100)

4 stars

(49)

3 stars

(7)

2 stars

(0)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 157 reviews

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April 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

April 2018

Excellent Utility Billing Software

Pros

The technical support staff is AMAZING! Very knowledgeable and professional. There are so many options and functions with this software. It is very detailed and there are so many different modules to help manage every aspect of the business. It also has very detailed reporting functions.

Cons

Sometimes the program takes a little longer to load information, specifically during memory intensive processes such as calculating bills or running detailed reporting with a lot of criteria.

March 2016

Pam from Town of Big Flats Water Department

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

March 2016

One of the best decisions we have made! Wish we had made it sooner!

I work for a small municipal water utility with about 1700 accounts. After having used an older billing system, with very high maintenance fees, for 15 years it was time to make a change. I did my homework and recommended to the Board the change to CUSI. I could not be happier that they agreed. The conversion process was painless. This was due to solid preparation and CUSI's own Steve Romine, who led the project. Besides the very knowledgeable staff that did the conversion CUSI has very capable, patient and pleasant people on the customer service and tech side. I have made calls for assistance and they made it a breeze. In 9 months I have called 2 times and the issue was resolved immediately. Another important thing to mention regarding their help line is that if you have another person waiting with you, perhaps an IT person that you are paying, CUSI will move you to the front of the queue so that the person you have waiting is not waiting long and you are not paying more than you have to. Sounds like a small thing but it's that understanding of their customers that impresses me. The cost of this software is very reasonable, more than reasonable I think when you consider the ease of use and what it is capable of. I would urge anyone considering new billing software to look at CUSI. I not only looked at it I went out and visited other municipalities and spoke to the people that use it. Every single one was on board with this software for the same reasons I have stated above. We will be implementing the web portal and web payments in the 2nd quarter and I am looking forward to doing that. I have every confidence that it will go smoothly.

December 2016

Tanya from North DeSoto Water System

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2016

Best company ever!

I have been at NDWS for 20 years and CUSI was the billing system when I started. I had no training from the person before me and I was the only one in the office at that time. So needless to say I was on the phone with them a lot back then. Over the years CUSI has done nothing but gotten better and better. I am thankful that I have gotten to grow with such awesome people that are willing to stay on the phone with you for as long as it takes to get things right. Would not want them to change a thing! Thanksfor everything CUSI!

March 2010

Raelene from Southwest Rural Water Supply District No. 1

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

March 2010

IF IT AIN'T BROKE, DON'T FIX IT!!!

We highly recommend CUSI to any utility company looking to streamline their billing system.

Pros

Our water district is eleven years young. After demonstrations from two other software providers, it was clear that CUSI was the group to go with! In the early days of implementation, customer and service/account set up, we were put at ease and led through the various functions of the software by a very friendly and competent technical support staff. We remember fondly Marvin, Jonathan, Jennifer and especially Lori, (the real-live receptionist) who recognized my voice before I could even say what company I was with. The CUSI tech support has always been courteous and exceptional while showing a good sense of humor by entertaining my somewhat quirky sense of humor.
We have been approached by software companies wanting to lure us away from our happy home with CUSI but there has never been a reason to even read their literature. As the saying goes, "If it ain't broke, don fix it!"

Cons

We really have had no bad experience with the software or the tech support group. Although that "date sensitive" thing was hard to accept in the beginning!

November 2013

Michele from Brushy Creek MUD

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

November 2013

Exceptional CUSI Staff

We have been using UMS for the last 5 years. We struggled a little at first, but the staff at CUSI have and continues to be the best for explaining, trouble shooting, fixing, and helping with any circumstance that we experience. I have never encountered a more friendlier bunch of people than the technical help staff at CUSI. The actual UMS billing software is farely user friendly; some people do however have some difficulties interpreting the billing history page. Other areas of confusion for our customers and staff is explaing the statement layout with previous balance and how adjustments calculate into the new charge total. There are some reports we would like to see some inhancements on such as pulling a certain date range to see how many AMR meters vs Manual Meters we have and to pull a date range to see exactly how many new meters were installed. Training closer to our location or web seminars would be awesome too. We are looking forward to upgrading to 4.0 and continue our working relationship with CUSI/UMS. UMS has its good points and bad points as any product does, but what makes this product outstanding is again, the staff. I have learned so much and became so much clearer on certain situations just by talking to the technical staff at CUSI. KUDO's to Angie, Stephanie, Jennifer, and Rodney for your exceptional customer service. I look forward to the future with each one of you.

December 2013

Karen from Bloomington Township Public Water District

Review Source: Capterra


Ease-of-use

5.0

Customer support

4.0

December 2013

CBSW Water Billing Software

Pros: Great product, lots of nice features, software is mostly intuitive - meaning it is easy to use. Many types of standard reports: meter, billing, and financial. Reports that are easy to read and use - therefore functional. This company offers: customized bills, customized letters to customers - this software is accommodating. I have worked with four other water billing software companies - and this is by far the best I have used. Implementation manager was great to work with. The owner of the company extremely accommodating with some of our special needs. Cons: This is a minor negative and possibly a personal issue for me - I am not a fan of having to set meeting times with the implementation manager to get questions answered. This was during implementation - not once you are live with the product. It seems that implementation managers may be stretched a little thin. Overall: Extremely happy with the product. My implementation manager went above and beyond to help during the implementation phase of converting to this product. I would like to see the board of trustees at my second job purchase this product. It is that good - and it is that easy to use.

Response from Continental Utility Solutions of Continental Utility Solutions

Replied December 2013

CBSW plus Karen's attention to detail equals a great success! We appreciate you taking advantage of so many of the features CBSW offers!

October 2016

Amy from HAWC

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

Extremely Satisfied

I've been using CBSW for approximately 9 years. The program is user-friendly and has numbered step by step instructions for most processes such as billing, late fees, collections, and disconnections, etc. Expansion modules allow for numerous options like automatic recurring payments and a fully intergrated real-time website. A few features I've found most useful are the customizability of the program to fit our needs, the work orders that sync with our Outlook calendar, and the ability to create custom reports. Customer support is knowledgeable and typically quick with response times; they also recently launched a "Live Chat" option to rapidly assist with simple questions or issues. I've found the company is open to user suggestions for software updates; they have a website for submissions. And I know first-hand that the suggestions are taken and used as they have added few of my recommendations. During my time using the program, the only thing negative would be that sometimes, after a software update, we run into a few "bugs" that require additional updates. However, when this has occurred customer support typically works with their software development for a "fix" which is implemented within a few hours.

December 2012

Carolyn from Cowley Rural Water District #5

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

December 2012

Absolutely the best!

I was never dissatisfied with CUSI in any way. They simply are the best and the easiest to work with throughout the entire process and they are still there for me. You can't go wrong working with the integrity of this company.

Pros

I looked at 3 different software companies before deciding on CUSI and I couldn't be more satisfied with this software. It is easy to use and meets all of our needs. One of my deciding factors was the CUSI staff from Sales to Implementation to Tech Support. Rich, Steve, and the Tech support team are always there for me and have never not had an answer to my questions. They are so professional and always offered several different solutions that I could choose to fit my needs. We went through the implementation and then two months later we went to digital meters and they were there for me through every step. This is quality software backed by the integrity of an awesome staff. If you get a chance to work with the staff at CUSI, don't hesitate.

Cons

There are no cons that I can think of.

February 2010

JUDY from CITY OF PAXTON UTILITIES

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

February 2010

billing clerk

I recommend this program to any utilities business - although we are a small community, I feel that this program can handle much more than we use it for.

Pros

This program is such a great improvement over our previous program. There are not enough good words to say. The great customer support is there from day one, they will walk you through EACH and EVERY step to get you started, then if you should need continued help, they are just a quick call away. But it doesn't stop there - Customer support will call you every week over the first couple of monthes just to see if you have questions or problems they can walk you through.
This program has made a huge difference in the way we process our billing. It is very easy to use and has so many functions that you truely do not have to do anything - the program does it all for you. The reports that this program can generate is amazing, I have yet to find something that I couldn't make into a report.

Cons

At this time I can not think of anything.

March 2010

MaryLou from City of Truesdale

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

March 2010

A great program with great tech support

Great. I looked at several programs before I decided on this one and I have not regretted this choice.

Pros

I set up the program while undergoing radiation treatment for breast cancer. The tech support was so great. They made the set up easy and had so much patience with me during my training. Caring, very informed tech support staff that take the time to be sure all the questions are answered and in a very timely fashion. So many reports available already but they can set up special reports to fit your needs.

Cons

After all this time in use, I can not think of any cons to this program and the staff. I wish more companies would trade their tech support to be like CUSI tech supporters-there when you need them and they never make you feel that you are a bother to them. They look at a problem as a chance to work with you to resolve the issue.

November 2013

Tara from City of Carnation

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

November 2013

CBSW through CUSI: Consistently meeting our needs

We have loved our experience with CUSI over the last 11 years since deciding to purchase CBSW. They are able to fix problems remotely, and are always very helpful on the phone in diagnosing any issues we run in to. The only drawback is that when you have an issue, you call them to request a call-back. I understand that this is a method that works best for many software support centers. However, sometimes when the question or issue is small/quick, it feels odd to be waiting a couple of hours for a fix. Other than that, we really have been very satisfied with our product. Each of the updates that are provided give helpful shortcuts, without taking away shortcuts or options that we are used to. This ensures that each update transition is smooth and painless. The software integrates well with our other utility equipment, and is compatible with our internal computer network. We look forward to working with Continental for many more years!

December 2013

Janet from American Water Enterprizes/Environmental Management Corporation

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

December 2013

CBSW IS THE BEST SOFTWARE ON THE MARKET FOR SMALL TO MEDIUM UTILITY COMPANIES

Our utility billing program began June 1, 2007. CBSW was the software chosen for this new project and has proven to be absolutely the perfect choice. The software has done an excellect job of fulfilling our needs during the past six and a half years and I'm sure will continue to do so in the future. I consider the most impressive feature of CBSW to be the constant work of the development team to improve the software to meet the ever changing needs of all CBSW users. The customer service technicians are patient, well trained and always ready and willing to go the extra mile to assist with any questions or concern I've had. They are also very gracious when fixing MY ERRORS which occaisionally prove to be a learning experience for both of us. I have and will continue to recommend CUSI and the CBSW product to anyone looking to update their billing software and for new utility billing projects.

November 2013

Sherri from Dade County Water Authority

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

November 2013

Love it!

We upgraded in 2007 from an old Unix system to CBSW and couldn't be happier! The implementation team walked us through every step of the change over and were always there to answer any questions we had. We were a little overwhelmed at the amount of automation this software brought to our office. Work orders, normally filled out by hand, are just a click away. Customer paperwork, normally filling many cabinets, are now scanned in and attached to the customers account! We even have a website with a CBSW payment portal! Team CUSI rocks!

Response from Continental Utility Solutions of Continental Utility Solutions

Replied December 2013

Sherri, thank you for the review. Dade County has been an active customer for several years and we really appreciate your feedback and comments. Thank you for being such a great customer. - Nathan Gastineau, Director of Southern Sales

May 2017

Steve from Fort Bend County MUD 25

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

1.0

Functionality

5.0

May 2017

Less than stellar

Pros

Product tracks accounts very well and includes a plethora of options for customer information. The software is relatively easy to use and priced well.

Cons

Their payment system integration was not compliant with PCI DSS standards at the time we used this product. Big problem!

October 2013

Holly W. from Adams County Water Association

Review Source: Capterra


Ease-of-use

5.0

Customer support

4.0

October 2013

The answer to Utility Billing Software!

Pros: It's the total "wish list" with all of the bells and whistles. Everything I was searching for in billing software, I found with CUSI. Their UMS product is the most advanced software I found while searching for a year and a half, doing demo after demo and visiting other utility companies. I love the fact that they listen to their clients needs and strive to stay ahead, while delivering the whole time. Cons: So far there are none. Overall: I couldn't be more satisfied and I'm looking forward to the future to see where they take us.

Response from Continental Utility Solutions of Continental Utility Solutions

Replied December 2013

The only reason our software is so advanced is BECAUSE we listen to our users - and they tell us exactly what they want and don't want. We really appreciate your feedback and look forward to working with you all for many, many years! - Nathan Gastineau, Director of Southern Sales

March 2016

Dotty from Union Hill Water Association

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

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