About MuniBilling

MuniBilling is a utility billing solution for governments and private utility providers. It offers features such as a customer portal, online payments and meter integration. The solution allows users to give access to customers, so they can check their monthly usage and account history.

In the system, users can distribute documents, receive customer service requests and take payments from customers through a web portal. Users can also create and track service orders and keep records of conversations with customers. Customers can also set up monthly automatic payments.

MuniBilling allows users to set up workflows for the most frequently performed tasks. It has a built-in ratio utility billing system (R.U.B.S). Users can create and track pay plans for c...


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Supported Operating System(s):

Web browser (OS agnostic)

38 Reviews of MuniBilling

Average User Ratings

Overall

4.71 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(30)

30

4 stars

(6)

6

3 stars

(1)

1

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 38 results

February 2019

Pauline from The Thoroughbred Center

Company Size: 11-50 employees

Industry: Facilities Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2019

Stall billing

We started with the support staff who worked with us to program MuniBilling to our needs and then acted as our account manager for some time. When he moved on, the other one took over and didn't miss a beat. I have always been very, very happy with the service and appreciate all the help that we have received. I look forward to working with him more as we continue.

Pros

We have a very specific and unusual need for billing. We operate a thoroughbred training facility and we rent by both stall and barn. There is a wide variety of billing accounts that come into play throughout the month. When we needed a desperate upgrade from a previously customized program to something else that would work for our needs, MuniBilling provided us with the ability to customize and create something that carried the same elements as what we used previously.

Cons

Because we were trying to keep it as similar as possible to a previous program, there are several parts that require individual processes to complete. While this is not difficult, it does create more opportunity for human error to mess with the system and no way to fix other than an adjustment. I wish it had a better editing option.

February 2020

Danielle from Bent Creek Utility, Inc.

Company Size: 2-10 employees

Industry: Utilities

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

February 2020

First Class Service

Pros

The customer service during the switch was absolutely fantastic. We were able to get in touch with support many different ways whenever we needed it. The program is so intuitive and the features just make sense. It almost feels like it was customized just for us!

Cons

The transition took a lot of very detailed data gathering and review, but this is to be expected when making a switch of this magnitude. However, they staff at Munibilling were so helpful and patient. Any hiccups were fixed willingly and in a very timely manner. I really have nothing negative to say.

October 2019

Patricia from Tiverton Wastewater District

Company Size: 2-10 employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2019

Excellent customer service

I requested a new group of customers added by MuniBilling instead of adding them one at a time myself. The team got them entered correctly and on time, with minimial imput. It saved me many hours of work and is greatly appreciated!

Pros

The customer service is very responsive and easy to contact. I get a person on the phone whenever I call, and have a dedicated Account Manager. If the rep isn't available the individual that answers the call is very capable of answering my questions or helping me with any issue. Great service and good software product.

Cons

The instruction manual could be more comprehensive, or have instructional videos available.

January 2020

Beth from City of Arcadia

Company Size: 51-200 employees

Industry: Government Administration

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

MuniBilling saved the day for the City of Arcadia!

Our former Utility Billing company notified us on November 12, 2019 that they were going our of business with an effective end date of November 30, 2019. MuniBilling worked with us and had our data converted had us up and running on the MuniBilling software on December 2, 2019.

Pros

The ease of use. We have a busy office and having all the appropriate things on one screen for easy access is very important.

Cons

We are still in the very early stages (less than two months) with MuniBilling. There are not a lot of issues with it, mostly just things that are different from the software we are used to. They listen to our suggestions and make any changes they are able to.

February 2018

Larry from PBE Water Supply

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

1.0

February 2018

On a downhill spiral! I'd like to withdraw my previous 5 star review from 2013.

Pros

I left an outstanding review of this product in 2013 after having used it for 1 year, however. The product remains a very inexpensive solution to billing. Daily usage and routine tasks remain easy to operate. Integration with the online payment processor which MuniBilling requires us to use is trouble free, however. For the most part, the system works without a need for customer support, however

Cons

Now for the howevers.Control of MuniBilling has apparently been sold to investors who seem to have no direct knowledge of billing software or of utility systems in general. Where we once could contact the owner/developer on his cell phone, we currently have no knowledge of who is commanding the ship, or whether we will even receive a response to a customer support ticket. Originally, the developer was making almost weekly improvements to the system, adding this or that. We could even ask for customization if desired. Now, afte r 6 year's of use, the company has apparently grown to the point that everything is just shoved down our throats. I requested that a 3 word phrase on our bills be changed to the same 2 word phrase which had previously been used , and was told that it wasn't possible. 2 days ago we received an email telling us that MuniBilling's payment provider was discontinuing all utility's ability to accept integrated phone / field-entered credit card payments for security compliance reasons. This change was going to take place in less than 2 weeks and we were warned that we should get the word out to our customers quickly for a easy transition. When I called the payment provider, the rep knew nothing about any such change. They are setting us up a new card processing account, separate from MuniBilling's account. The surprises and removal of necessary features by an ever-changing management team, over the past year, continue an undesirable trend.