Vrbo

RATING:

3.6

(40)

About Vrbo

Vrbo is a cloud-based platforms that helps connect travelers with vacation rentals. Property owners can handle booking, change or cancellation of room reservations, pay securely and create a trip board. It comes with a host approval process lets users adjust booking settings, set specific requirements and guest selection criteria, communicate with potential guests, and review their information to decide if they're a fit for the vacation rental.

Vrbo Pricing

Please contact Expedia Group directly for pricing details.

Free trial: 

Not Available

Free version: 

Not Available

Vrbo booking

Vrbo Reviews

Overall Rating

3.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

3

Value for money

3.5

Functionality

3.5

Most Helpful Reviews for Vrbo

1 - 5 of 40 Reviews

User Profile

Louisa

Verified reviewer

Marketing and Advertising, 1 employee

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Vrbo has made vacation bookings for busy college students a breeze!

I love using Vrbo to book trips for my friends and I, and I look forward to using this platform even after I graduate college!

PROS

As a college student who frequently uses Vrbo to book group vacations for my friends and I, I cannot say enough good things about this platform. Vrbo is easy to use, has features to sort searches in an infinite amount of ways to find your best vacation fit, and makes it simple to share your trips with others.

CONS

What I like least about Vrbo is its inability to make a group booking and enable costs to be split amongst members of the same booking right from the application.

Callie

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2023

Great Platform!

I enjoy this platform, it's one of my favorites and I use MANY. I do not sync any of my calendars with any other platforms. If I were to try out syncing my calendars, I'd start with Vrbo. I trust their team and believe they would give the host support when needed.

PROS

I like the ease and the ability to screen. I really like the report spam option when people are clearly trying to scam. I also like Vrbo's Host Support compared to other platforms I use.

CONS

I have multiple listings and multiple condos under one listing, I would love to see some management tools to help manage reservations, requests and inquiries. I'm not a fan of the 24 hour time limit on the clock once a request is sent. I feel as long as the host is communicating with the guest, more time should be given. I understand guests should have a timely response if you can host them but sometimes more time is needed. Many times I've had to decline a request and shortly after the dates become available. Having multiple listings and multiple properties under each listing availability changes quite often.

Jose

Real Estate, 1 employee

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed April 2024

Scamers on vrbo stay away

Never using vrbo again no help from customer service

PROS

None, no support, no help i had to do all the work while on the street homeless

CONS

No help on emergency u has to do all the work

Jennifer

Hospitality, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2024

VRBO has stood the test of time

Overall, VRBO has been a blessing to our business and we wouldn't want to operate without them. I hope that they continue improving the app but the desktop version is great.

PROS

VRBO is trustworthy and a name people know and recognize. It's pretty user friendly.

CONS

I do find the app to be less wonderful than the desktop version and I wish that was being improved.

Carly

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2021

Great opportunity to market rental properties but expensive for Owners and Renters to use!

Our experience overall is good. We have been a premier partner with Vrbo for about 8 years now so they have helped to grow our small vacation rental business from 3 properties to 100+ properties thanks to Vrbo's online exposure.

PROS

Vrbo is a great way for us to market our 100+ rental properties as it is among the larges online resource to do so. Paired with our VRM software we are able to seamlessly display all our properties listings on Vrbo and renters can booked directly on their site in real time and new bookings are then displayed in our software calendar. Easy peasy.

CONS

Use of Vrbo is expensive for Property Owners & renters as well. As Owners we pay $499 annual subscription fee and then every renter who books pays a service fee to Vrbo which ends up being a hefty percentage of their booking total. Vrbo used to cap this amount to the renter but they have since done away with that and we've now seen some service fees as much as almost $1000 to the renter for ONE STAY!