We transitioned from a very old but simple program to this. The learning curve was huge, but one all staff embraced it the program really works well for our practice

I enjoy that the records, lab results and pictures can all be placed into the same easy to find file.

There are a few redundant steps when creating and typing records but the good definitely outweighs this

My overall experience has been incredible. After working with many other softwares hands down I would pick Cornerstone over and over.

Cornerstone is so robust and has features that make managing your practice easy. The reporting capabilities are unlike any other practice management software on the market - sooo many options, easy to use. The inventory portion of the software is second to none - you can manage inventory seamlessly and right down to the last penny. I also like the lodging module as well. The improvements they continue to make to the software will continue to keep them at the top of their game.

Since there are so many ways to get to the same outcome, training can be a challenge. The product is also on the more expensive side, but it is worth it. Support is sometimes hit-and-miss - there have been occasions when I call for help and end up figuring out what I need on my own and teaching the support. The amount of report options can be overwhelming if you are not familiar with them.

I really miss my old detailed reports. What used to take just couple of clicks has now turned into a long process to get the same information. The amount of time saved during close out is completely lost at the end of the month with printing individual invoices for collection accounts and my monthly in house use invoices. It's really strange that this report isn't one that would be an option for reports.

Closing out can be done while the program is being used and reports printed at any time. Our previous program would not allow any input of information during the close out procedures which limits the close out times to after hours or keeping everyone off the program while it was closing. Reports had to be printed at that time and you could only print them once which was also difficult if there was a problem with the printer. Cornerstone allows us to check in on reports throughout the day without closing out as well.

Printing out a detailed (itemized) monthly report of all items used in house is time consuming and tedious. We can get a list of all the invoices for the month but not a detailed one. Each individual invoice is then printed to gain this information. This results in multiple pages each with a few items on each. Our previous program you only had to select the account, reports, transactions and it would print an itemized report with all charges to the account. When asked the reps that taught us the program as well as calling the company on the phone, this was the only way to find out all the itemized charges on any account. This also makes closing out an account for collection difficult as each individual invoice needs to be printed out to itemize the account. Very long and tedious as well as a huge amount of paper used to get what used to be one simple report.

I wish the clinic I was at now could afford Cornerstone, I miss using it everyday. It made my life so much easier and more efficient

Cornerstone can look intimidating, especially those new to VetMed. But it’s actually a lot easier than it looks. There are so many useful features to the program. One thing that I love is the Patient Visit List and how only ONE person can access it at a time. If someone else tries it says that it’s being accessed. I love the ability to “finalize” a note, which means no one else can go in an change something. Believe it or not but people can twist your words around, and with that feature they can’t. You can always go in later and add additional information to the bottom of the note, but it says it’s an add on, when it was added and who added it. LOVE. Scheduling appointments is also a lot easier than it looks, and while scheduling the appointment you can see what the patient is due for. The color coding on things that are due, coming up due, and current is a life saver. I also love the convenience of how easy it is to access IDEXX labs from the software.

Honestly nothing, I haven’t found a feature that I find unhelpful. There are so many of them, which can seem overbearing, but helpful.

I could go on and on. It makes my life so much easier as the office manager. As I said in the review from making and confirming appointments, to controlling inventory, managing the Petly Wellness Plans, compliance of clients using medications to include heartworm and flea preventions, to vaccines, to spay and neuters. Even using the callback lists daily to check on our patients, e have built such trust in our clients that we truly care about our patients. It is extremely easy to close our the end of day with the software and print reports to see how we are doing as a practice. I have used Cornerstone since 2006 and have experienced it grow and evolve in to the premium management software that it is today. It is always improving and the IDEXX team listens to what the practice owners need and want. They make it happen! Thank you.

Integration of Petly Wellness Plans in the patient's CS file. This is awesome being able to see what plan they have and what items they have used and have remaining. Inventory control keeps us on track. It lets us know when to order items and even where we order them from. We can prevent overstocking and running out of things. Automatic reminders and appointment confirmations are truly a timesaver. Processing payments through Cornerstone for credit cards and even excessing CareCredit are so quick that it minimizes our client's wait time at check out. And now being able to see vaccine history of each patient all under one tab is awesome. Printing vaccine certificates couldn't be easier. The whiteboard is great so everyone knows at a glance from any terminal why a pet is in the hospital and what is being done for them. Cornerstone has certainly changed over the years!

We haven't had much success using the boarding module to fit our needs and the way we reserve boarding space for our pets, because you can't schedule 2 pets for the same cage on the same day if one is leaving in the morning and the other is coming in the afternoon. We need to play with it more I guess.