About ImproMed Infinity

ImproMed Infinity is an on-premise veterinary practice management suite for clinics of all sizes. Primary features include treatment plans, patient information tracking, appointment management, billing, invoicing and reporting.

ImproMed Infinity allows users to configure user workflows, manage care facilities, track expenses and communicate with clients and vendors. The system also offers inventory management, and it can generate postcards, letters, and labels. Patient reminders and marketing tools are also available.

Users can export information to Microsoft Excel. Integrations include VetPressOnline, Rapport, AXIS-Q and 50 other software. These partner integrations allow users to connect with vendors who provide reference labs, digital imaging and p...


Read More

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Windows 8, Windows 10

136 Reviews of ImproMed Infinity

Average User Ratings

Overall

4.03 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(50)

50

4 stars

(58)

58

3 stars

(15)

15

2 stars

(8)

8

1 stars

(5)

5

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 136 results

February 2019

Kerrie from Community Care Veterinary Clinic

Company Size: 2-10 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

February 2019

Impromed

Overall good. Its overall keeping tract of our clients patients medical records.

Pros

It's easy to keep track and answer our clients questions with improMed. I also use lab screen and other templets that can ease my documents on our patience. Its also nice to have the emailing features so I can get the information to our clients immediately.

Cons

The inventory and product side of this software is complicated. I also wish it will tell me where I'm at with needing to reorder our inventory. The Templates with prescription labels and reminders we seem to always need a IT person to help us. IT help can sometimes not followup with us when we need something not as immediate can be pushed aside and not followup. Transactions take a long time with the credit cards.

Response from Henry Schein Veterinary Solutions

Replied March 2019

Thanks for reaching our and sending your feedback, Kerrie! We agree that ImproMed provides a lot of great, easy to use features that make it easier to run your business. While inventory can be complicated to get in to a rhythm, we have a great Training Team that knows the best practices and is here to help. In fact, we did a webinar focused specifically on inventory. We would love to put you in touch with a Trainer who can help you and the team sort out some of these areas. If you're interested in learning more, reach out to us at the email mentioned below. If you ever have questions or additional feedback we'd love to hear it! Email us at HSVS.Solutions@HenryScheinVet.com.

November 2020

Heather from Greenville Animal Hospital

Company Size: 11-50 employees

Industry: Veterinary

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

November 2020

Great Product

Pros

Integrated in multiple areas and ability to capture invoice items

Cons

Ability to track serial numbers of vaccines

Reasons for Choosing ImproMed Infinity

User friendly

May 2020

Kristen from West Coast Equine medicine

Company Size: 2-10 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

2.0

Functionality

2.0

May 2020

Could be a great product, but has some issues

Pros

Overall the layout is good and easy to learn and is in a logical place. Invoices are easy to create and there is a decent selection of reports to choose from.

Cons

Patients with split billing are a nightmare. On statements, charges for split billed patients are listed in a very confusing way and it doesnt' list what percentage each owner gets billed for. Our clients complain all the time and don't understand what they are being charged for. also, if there is a revision that needs to be made, the next statement doesn't give details on what was changed or what horse it was for, it just shows misc charges/credits at the end of the statement. Not helpful at all!! Syncing laptops to the server take forever!!! The usual sync takes about 1.5 hours and sometimes more. Yes we do the document sync, but I don't know why it has to copy every single file every single time. It needs to just copy over the new items and skip everything that it already has. The report selection, while decent, could be better. There should be more options to choose from for each report. Mobile units cannot add new cities or other certain new info into the database. clients out in the field cannot get a receipt with their full correct address until after the info has been added through the office server. It just looks tacky and is a waste of our time to have to go back and revise things. After almost every "update" there is at least one computer that has a problem. Something always seems to go wrong and I have to pull the computer from the field so my vet has no computer to work from for an additional day.

November 2020

Julie from Walnut Creek Veterinary Hospital

Company Size: 11-50 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

4.0

November 2020

Impromed Review

Customer service used to be awful and I was ALWAYS on the phone with them, spent more time on hold than actually speaking to someone. It has gotten better, not awesome but better.

Pros

Easy to train new employees. Still some troubles integrating with softwares

Cons

Navigating the back side. It is fine once you are trained how to utilize the system but if you come in after implementation as a manager, the hunt and find method is very difficult.

Reasons for Choosing ImproMed Infinity

It seemed more user friendly than others with a few more options.

November 2020

Jessica from Companion Animal Hospital

Company Size: 11-50 employees

Industry: Veterinary

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

4.0

Functionality

4.0

November 2020

User Friendly PMS!

I really could use some training on using reports and inventory functions.

Pros

After using other PMS for 20 years, stepping into ImproMed was at first daunting. However, I quickly became accustomed to using it. It is user friendly.

Cons

I wish the report function was a little easier to navigate, especially when creating custom reports. Customer Support could be enhanced - I currently use On Line Chat, which I like not being tied up on the screen but often times my questions are not fully answered and I figure it out on my own.