Covetrus vRxPro
About Covetrus vRxPro
Covetrus vRxPro Pricing
Please contact Covetrus Software Services for pricing details.
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Covetrus vRxPro
1 - 5 of 130 Reviews
Alyson
Veterinary, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Why aren't you utilizing this software?
Prescription management Software is a no brainer. Most efficient way to document meds requested and approved. Quick to check directions as well as approval for meds requested.
PROSWe love the simplicity of use with this software. Our prescription compliance has improved since starting with this prescription software. It is convenient and saves staff costs because we aren't paying our team to fill meds, we can focus on patient care instead of counting pills all day every day. This software also allows us to send Rx reminders monthly, autoship monthly for heartworm and flea/tick compliance.
CONSIt is rare but sometimes items will be on backorder and clients cannot order their meds through VFC so I will need to special order their meds when I do my inventory ordering for the hospital.
Vendor Response
Thank you for sharing your experience using our software, and for the insight on inventory management, too. We're always happy to hear about ways customers are using our solutions to help improve compliance and pet health.
Replied June 2021
Stacie
Veterinary, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed February 2023
Covetrus review for a veterinary behavior practice
Overall, we have found that while it's nice to have our own pharmacy it tends to create more work with either having to call the client or Coetrus regularly to sort out the concerns listed above. I am praying that the software update resolves a lot of these concerns.
PROSHaving Covetrus has made handling prescirptions easier to some extend beacuse our clients can work directly through us and we can aprove presciprtions faster than through any other pharmacy. It is easy to see what is in stock, and view the client/patient medication history. That being said, there are a lot of features that make things much harder than they should be for both our clients and the practice, so I find myself frustrated regularly with the software.
CONS1. Clients have a hard time viewing recommended prescriptions/authorized refills. They regularly submit new requests when they already have medication approved in their account, which slows everything down.2. They also are confused when a request is declined, even though the email says there is an approved product waiting in their account. I think in this case, they aren't reading, which is on them, but perhaps that notification could be worded better.3. Autoship seems to have a mind of its own, or the clients are doing really weird things. Clients regularly end up with a surplus of meds due to the timing of the auto-shipments (even with controlled substances- I'm not even sure how that's possible).4. I don't like how you can't alter a script after it has been authorized. You have to archive and create a new script if there is a mistake.5. Allowing the client to choose by the bottle or by the pill throws things off because they either have a surplus or a shortage of medication. If they submit for a by-the-bottle quantity, we usually have to decline and remind them that there is a script waiting for the correct amount. Then they go to order and may make the same mistake again, slowing down the process further. 6. Secondary authorizations for controlled substances. I support this but some medications go through Roadrunner and they wait for the client to order before authorizing. This causes duplicate work.7. Chewy and Petmeds are cheaper so we lose clients to them.
Vendor Response
Thanks for sharing your feedback with us. We will provide this information to our product team for review.
Replied March 2023
Jane
Veterinary, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed March 2023
Platform is not user friendly.
Our practice needs hands on training to best utilize this product. None was offered aside from some online tutorials.
PROSThe ability for clients to order product online to be delivered is critical.
CONSI do not find the platform to be user friendly or intuitive. As the manager who drove the change from our original online pharmacy to covetrus, I'd like to be happier with my decision.
Reason for choosing Covetrus vRxPro
In the description, it really seemed like an apples to apples changeover. Since we are an Avimark clinic, we thought the use of the Covetrus product would mesh better with our platform.
Reasons for switching to Covetrus vRxPro
In the description, it really seemed like an apples to apples changeover. Since we are an Avimark clinic, we thought the use of the Covetrus product would mesh better with our platform.
Vendor Response
Thanks for taking the time to share your review with the veterinary community. Your feedback is at the heart of everything we do.
Replied May 2023
Savannah
Veterinary, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2021
Online RX
It is over all easy to use. I have an employee that could not use a computer and is now comfortable with this program. Personally, I do not like the way fees are processed. Too many transactions in our bank account. Seems like it is done to create some confusion so that we may miss something and be overcharged.
PROSEasy to navigate. Quick to chose different options when approving an RX
CONSThat you can not put an RX "ON HOLD". For example, if a pet is due for a heartworm test and the owner wants to purchase a 12 pack of Heartguard +, we call that owner to update them and schedule an appointment. Once they come in we then approve the RX. To decline the medication takes much longer and is double work for the pet owner and us. Ideally we would like a HOLD button or area where we can add a note / pop-up as to what we are waiting for , that way we do not forget and have to open the chart to check, and if another employee is checking the list they can see what is happening.
Reason for choosing Covetrus vRxPro
ease of use, technology, marking ability and materials
Reasons for switching to Covetrus vRxPro
better marketing
Vendor Response
Thank you for taking the time to share your experience using our software. Have you spoken with your designated account manager regarding the flow of funds? They may be able to help you feel more comfortable with the process.
Replied June 2021
Thomas
Veterinary, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Better for Business
I have been impressed with this software from day 1. I hope that the little concerns I have will be addressed in the future.
PROSHaving an online prescription option for our clients that is also connected with our hospital software is probably the best feature for this program. The program is very user friendly, and easily managed, once you get all the training
CONSThe one feature that is still missing is being able to do multiple prescriptions for one patient in one application. Currently we have to input one at a time and, therefore the client receives multiple emails to inform them a product is available for them. This is very confusing and frustrating for the client.
Reasons for switching to Covetrus vRxPro
Though some of our clients still use VetSource to manage their online pharmacy needs, it in NO WAY compares to the ease of Covetrus' prescription management. That is why we stopped using them as our primary. Have not regretted that decision at all.
Vendor Response
We are grateful you took the time to review Covetrus Prescription Management as your feedback matters to us so we can continue to shape our portfolio to support the needs of veterinary practices just like yours.
Replied May 2023