Product was amazing never had any problems and we could run our business without any hiccups. The customer service always picked up or replied right away. The only issue I had was with customer service and how they did not write good notes so if something was modified on our end if it wasn't operational right away, and I had to reach back out to customer service it was like starting all over again and that was a waste of time. Cost was high for a small business but was very reliable.

The phones were reliable and we never had to worry about a phone call being dropped or being "fuzzy" where a patient couldn't hear us. Weather never affected the call quality and we always had service without any issues.

This software did not work with our patient software which is not as helpful as other options.

Not great. The online system is very confusing and not user-friendly even for people who are computer illiterate. The phone connection was good. But that is all I can say was good about Comcast's phone system.

The online software was nothing compared to competitors. Can't even see what other employees or co-workers were on the phone while using the app.

It's just lacking in every aspect compared to competitors.

It was very hard to use, the service is spotty, it is very difficult to get help and the help that is given is not very helpful. They have nearly no support and when you get through it takes so long for them to get to the actual fixing point. It is very hard to use and get to work for your needs.

There are many offerings and services that they have

It was very hard to use, work around and complicated.

The ability to build and manage the phone tree.

The call center representatives and the transferring through the lines.

Provides copy of voice mails to my email

Limited options for handling on-hold calls and teeny tiny window for call history.

It's just run of the mill, nothing special except that it's from Comcast. When there's a problem they try to fix it if you can find someone who knows anything about it. Google is your friend. To be honest I'm not a fan of it but there's nothing major wrong with it either.

Comcast Business VoiceEdge has 1 very big thing going for it. It is from Comcast and they tend to try to support it. If something is wrong they helped us vs other services that are not connected to a big brand name.

We had a hard time getting a hold of customer service and the fax feature still isn't working. I know I know, fax is dead but a few companies still use it and when we needed it the service didn't work.

The most impactful was the clearness of incoming calls & voicemail.

I have no complaints about the software.

Overall good experience. I would recommend it.

good quality phone calls. great voicemail system.

call routing and transfers would get dropped a lot.

From a functional standpoint this service was fine. My biggest concern was the price.

Was easy to use and met all of my business needs.

The price per month isn't the greatest. There are cheaper options available.

Overall, I would say I am neutral. I would suggest for people to try it for themselves. Just because it didn’t work for me, didn’t mean it won’t for other people.

I enjoyed the customizable features and the ease of use.

The thing that I least liked was the security features and add-ons. I thought Comcast would be more high tech and innovative when it came to phishing and robo callers. My information did not feel very secure.