Fonality Software


 

Fonality by NetFortris is a cloud-based Business VoIP solution that caters to small and midsize businesses. Key features include automatic call distribution, call recording, computer telephony integration, conference calling, internet fax and softphone.

Fonality also offers features such as integrated call management and collaboration, distributed worker support, drag and drop call handling and more. It also offers 'Heads Up Display' that combines all communication devices, chat, email, voicemail and phone in one place.

Fonality offers various servers, routers and IP phones for knowledge workers and executives that can be purchased separately via the product website. It supports integration with several third-party applications like Zendesk, Salesforce, Snaprecordings, ZipWhip, OneDrive, Dropbox, Google Drive and more.

Service are offered on a monthly subscription basis that includes support via phone, email, FAQs and other online resources.

 

Fonality - Macbook
 
  • Fonality - Macbook
    Macbook
  • Fonality - Heads Up Display
    Heads Up Display
  • Fonality - Call Management
    Call Management
  • Fonality - Voicemail
    Voicemail
  • Fonality - User generated Data
    User generated Data
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

14 Reviews of Fonality

 

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Software Advice Reviews (8)
More Reviews (6)

Showing 1-8 of 8

Shelly from RGB Eye Associates
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Phones/inter office chat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

that I can send messages without having to pick up my phone. system is user friendly, easy to operate.

Review Source
 
 

Melissa from RGB Eye Associates
Specialty: Healthcare
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Convenience and keeping a big office connected!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I like being able to chat my coworkers with questions. It's easy to put calls on hold and transfer. We have a large office, so being able to communicate without walking to the other end of the building is extremely convenient.

Cons

I think adding emoji characters to the font text would be very helpful and entertaining while communicating with coworkers.

Review Source
 
 

Cydni from RGB Eye Associates
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Phone Skills

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

I think that the call parking feature is super easy to use with the click and drag feature. I also think the interoffice communication abilities (chat, intercom, calling, etc.) makes my job much easier. I work for a very fast paced ophthalmology practice with a very high volume of phone calls, but managing these call are way easy thanks to Fonality.

Review Source
 
 

Nik from Financial Solutions Firm
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

Do Not Use Fonality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

DO NOT USE FONALITY. This is a terrible company with awful customer service and support.

Cons

Service, technology, mobile access, customer service. Do not use Fonality. The mobile technology and customer support are the worst in any industry. They are not ethical. They are not responsive. Find an alternate carrier.

Review Source
 
 

Frank from Reliable Document Solutions, LLC
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Fonality has amazing scheduled reporting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The reporting can be customized and scheduled and then easily integrated into our firm's software applications to easily rank and review our customer service agents habits to improve performance.

Cons

There is really no downside, if anything, it used to be customer service, but over the last 18 months we have seen a dramatic improvement in that area as well.

Review Source
 
 

Tiana from Block Staffing
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Fonality Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Able to see parked calls when I have a candidate on park from another employee.
Able to instant message my colleagues when they're on a current call.

Cons

Incoming calls hangs up after two rings. It should ring more than two times.
Candidate's do not stay on park no longer than 30 seconds.

Review Source
 
 

Jignasa from Prominent Computer Systems
Specialty: Professional Services

March 2015

March 2015

Fonality is great PBX provider which CRM integration all communication

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's a great product for inhouse PBX as well as hosted with CRM integrations.

Likes Least

There's no redundancy for PRI. You need to have a local FX card for backup.

Recommendations

It's a great product that allows you to merge all information and stay compliant.

 
 

Raghvir from Prominent Computer systems
Specialty: Professional Services

February 2015

February 2015

Fonality is great PBX provider which integrates all communication

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the chat, CTI, quality, stability, and that all communication is in one roof.

Likes Least

There's no redundancy for an in-house PBX. There needs to be a second line provided for connection.

Recommendations

Use this when you have an in-house PBX as well as a hosted PBX.

 
 
 
Showing 1-6 of 6

Jeff from Grubb Properties
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Get the job done

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Phones included with the Internet version of the service.

Cons

The client software gets in the way. Not good at call handling.

Review Source: Capterra
 

Hunter from Continental Credit Control
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Fonality

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

We have been using this product for many years. I am always at a loss to figure out where I need to go to set up various features when we decide to change calling strategies or add new users. Have had a problem with it redelivering old, deleted voicemail messages to random users. Customer Service advised us that the only way to make it stop was to completely erase ALL of our incoming and outgoing messages and start over. And they weren't even sure that would fix the problem. They did not know what was causing it and took no interest in figuring it out.

Pros

Can program and assign calls to various groups, program messages, monitor calls and chat with users.

Cons

Not user friendly or intuitive. Very complicated. Customer support is not very helpful.

Review Source: Capterra
 

Mallisa from PrescriptFit Medical Nutrition Therapy & Weight Loss Plan
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Eh.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The pros are: everything you could need to organize within your office is possible with Fonality. Possible. The price is good.

Cons

The cons? The user dashboard is incredibly confusing and it's very difficult to do anything remotely complicated without contacting customer support, which isn't always very helpful anyway.

Review Source: Capterra
 

Christian from Hansen Insurance
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Not the best phone system out there...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Phone service, e-fax service

Pros

Lots of functionality. They have a suite of features from simple to the most complex, depending on how involved or sophisticated you want your system to be.

Cons

The technical support was lacking. Also, the fact that I did have to call them at least twice a month for issues I was having with their service.

Review Source: Capterra
 

Sara from Botsford Financial Group
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Fonality Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use Fonality for our phone systems for a 20+ person office. The phone service is great and customer support can be helpful.

Pros

The availability of different options - technical support can be helpful.

Cons

Their website is terrible for changing your phone systems and there is no clear way you are supposed to do things. In addition, their vocabulary they use to describe things you can do is not something you understand unless you know.

Review Source: Capterra
 

Andrew from Marketing Mavens
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Product Quality
Quality
Source: GetApp