Unified Communications as a Service (UCaaS)
About Unified Communications as a Service (UCaaS)
Unified Communications as a Service (UCaaS) Pricing
Contact Evolve IP for pricing details
Starting price:
$7.48
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Unified Communications as a Service (UCaaS)
1 - 5 of 48 Reviews
Nick
Verified reviewer
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
phone system is easy to use
the mobility of the software makes working from anywhere and being intouch with the office and outside world a breeze.
PROSall the features we never had before. softphone for laptop, app for phone, auto forwading, remote office, all are great options.
CONScant think of anything we do not like about the software. maybe the skype for business plug in that doesnt work on mobile yet but thats about it.
Dale
Construction, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed September 2019
BP Business Solutions ECS
We've had a great experience with everyone at Evolve that we've come in contact with. Ownership of support issues, without escalation, can be a bit challenging at times, but overall we are very pleased with ECS and the phone system as a whole.
PROSExtremely intuitive agent interface and reporting engine for management team is fantastic. We have been given valuable insights into our business that we didn't have with our previous system.
CONSOccasional dropped calls can be troublesome.
Reason for choosing Unified Communications as a Service (UCaaS)
Feature set and being able to scale at the pace we need.
Reasons for switching to Unified Communications as a Service (UCaaS)
Downtime and support
Omar
Non-Profit Organization Management, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2024
VOIP and app convenience
This has been great to centralize and reassignments.
PROSgreat central configuration. increasing efficiency for users, integrated communication Set and forget. easier to scale and more cost effective
CONSCertain features not available on the self-portal dependency on a strong connection emergency calling features
Christopher
Accounting, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed October 2023
Initial VOIP Setup
So far it has not been good. We are going to give it a few months with the restructuring and the assignment of a dedicated CRM. We have already seen improvement in support calls, but still need to see it sustained. We have almost completely moved away from the terrible physical phones we were sold with this system and are just using headsets with laptop or mobile devices.
PROSThe idea of the system. The redundancy with Broadsoft. Integration with Teams.
CONSThe implementation process was very rough and the hardware suggested was terrible. Support was brutal.
Reason for choosing Unified Communications as a Service (UCaaS)
Redundancy was the primary reason. Evolve has a Broadsoft component for when Teams integration fails.
Mario
Health, Wellness and Fitness, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed January 2024
Great flexibility
Setup was relatively easy and getting users up and running was painless. The flexibility it affords the staff is the greatest benefit.
CONSSo far, we have not encountered major issues.