RingCentral MVP
About RingCentral MVP
RingCentral MVP Pricing
RingCentral MVP has three pricing plans: Core: $20/user/month Advanced: $25/user/month Ultra: $35/user/month Save up to 33% by paying annually
Starting price:
$20.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for RingCentral MVP
1 - 5 of 1,153 Reviews
ANJAN
Information Services, 11 - 50 employees
Used less than 12 months
OVERALL RATING:
4
Reviewed May 2021
Seems a like Zoom copy without the Zoom features
Darian
Verified reviewer
Insurance, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2022
Review of Ringcentral
Ringcentral replaces our previous phone system in its entirety, allowing us to utilize soft phones and providing a means for video and text communications. Although we later transitioned to different services for chat and video, initially it was a welcome addition when we were just needing the phone/fax. Overall ring central is a high quality soft phone.
PROSRingcentral gave us a lot of options with a low barrier to entry. We came from an environment with no soft phone capability so the transition was very noticeable. The peer-to-peer communication and peer-to-client communication are both very simple and the call quality is always crystal clear.
CONSThe initial IVR setup for our company was a very drawn out process. We had to hire an external party to create our entire workflow since the built in functionality did not suit our needs. Additionally, we were in the market for a custom API hook that new calls would invoke and the process to get this built in took an extremely long time (6+ months) to add.
Reasons for switching to RingCentral MVP
Softphones were not a part of our plan with Mitel, additionally we noticed some issues with the reporting that our employees were bringing up that the reports were unreliable.
Anonymous
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2023
Great platform for VOIP
Overall we have enjoyed using this new platform and it meets our company compliance needs for phone calls in the insurance industry.
PROSAuto call recording, the phone app for desktop and mobile as well as being able to see in real time call status of colleagues is a key to this program. The message feature is a must as well.
CONSWould like better instruction/direction on the MPV integration with Microsoft Dynamics CRM
Reason for choosing RingCentral MVP
We had integrated our outside sales team to Ring Central previously as a test run for agents in the field when compliance regulations came into play and it worked seamlessly even with several technology challenged individuals on that team.
Reasons for switching to RingCentral MVP
The Mitel platform we were using was coming up on end of life and support and we needed another platform that had the same features we were accustomed.
Vendor Response
The Review Team appreciates you for taking the time to provide us with your valuable feedback. We are happy to hear that our product supports your business' performance and is easy for individuals on your team to use. Here is a link regarding your request for instruction/direction on the Microsoft Dynamics integration: https://ringcentr.al/48JRz3g. If you have any questions or need assistance, please connect with our Support Team via call, chat, or by submitting an online case here: https://support.ringcentral.com/contact-support.html or you can always email the Review Team at review@ringcentral.com. Thank you!
Replied October 2023
Sandy
Financial Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
3
FUNCTIONALITY
3
Reviewed May 2020
Calls Drop Constantly
Having a system that allows you to take calls from any device makes privacy a lot easier--no need to give out your personal number for business purposes. Also, if people can have calls forwarded it's not necessarily required to give everyone a company-provided smartphone, a huge cost savings as well.
PROSThe RingCentral system allows you to seamlessly use your same phone number on your physical desk phone, laptop, and has an app for your smartphone. As someone who takes a lot of calls in conference rooms for privacy, it's nice to have the calls available on my smartphone versus having to transfer the call to a conference room phone. I also appreciate that the contact list is built into the system so I don't have to search for employees' extensions and whatnot. During times when we work remotely it helps that I don't have to set up call forwarding or anything like that, it's like I never left the office really. The software we have also enables easier international calling from your phone, we are a global company so this is used frequently. The app is easy to use which is nice.
CONSThe biggest issue that we run into is that calls drop a lot in the middle of the call. For example, when I would call colleagues in NY and Dublin, halfway through the call, regardless of where I was located, the call would drop and the app wouldn't reconnect to the data or wifi on my phone, so I'd have to completely reboot my smartphone to get back into the app. It wouldn't be a big deal if it happened every once in a while but I have run into this 5-7 times per week which puts a big strain on my workload.
Rene
Human Resources, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed January 2024
Best tool for calls
There were no technical errors at all while using the application, nor were there any call drops.
CONSSometimes the messages are not delivered.
Reasons for switching to RingCentral MVP
There are lots of bugs and technical errors.
Vendor Response
Hey Rene, the Review Team thanks you for your positive review! We are thrilled that RingCentral has provided you with a reliable calling experience. If you ever have more insights to share or need assistance, feel free to reach out; we are here to ensure your experience continues to be excellent. We appreciate you and your business!
Replied January 2024