Operata

Operata is a cloud-based CX (Customer Experience) observability platform built for cloud contact centers. Using AI-powered monitoring capabilities, Operata ensures businesses achieve optimal contact center performance by providing real-time visibility into every second, call, and agent. With end-to-end performance benchmarking, load testing, and proactive recommendations for agent experience (AX) and customer experience (CX), Operata guarantees that every aspect of a contact center is monitored and optimized.