SwyxWare Software

4.00 / 5 (2)

About SwyxWare


SwyxWare is a hybrid business VoIP which caters to small and midsized businesses across various industries. Key features include interactive voice response (IVR) recognition, voice and data integration, a visual contact management dashboard and more. The solution can either be deployed on-premise or hosted in the cloud.

SwyxWare offers a wide range of PBX functions, and businesses receive standard features, such as call recording. Additionally, SwyxWare includes features, such as call routing scripts for flexible call handling and call back, which allows customers the option of having a contact center agent call them back instead of waiting on hold. SwyxWare also offers contact center applications, such as CTI.

SwyxWare offers mobile applications for iOS and Android devices that allow users to remotely manage their business operations and activities. It also supports integration with Skype.

Support is offered via phone, email and an online knowledge base.



Read More

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

2 Reviews of SwyxWare

Overall rating

4.00 / 5 stars

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1-2 of 2 reviews

Do you use this product?Write a review

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Functionality

2.0

December 2018

Swyx could use some work

Pros

Swyx allowed our company to port over our existing VOIP phone numbers to their program. The software itself was simple and easy to use.

Cons

We found that the software was not very reliable. It would consistently crash and interrupt phone calls. We had to reset the system more times than we can count.

August 2017

Rebecca from Aldermore Bank

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

Great, flexible system

Pros

Great flexible PBX packed full of features. Call recording is simple and the ECR engine allows you to almost do anything using VB scripting

Cons

Can be expensive and only elitetele.com provide good support. Even though nearly all SIP handsets work with the system full integration is limited outdated ugly Siemens handsets