Yext
About Yext
Yext Pricing
The cost of Yext varies depending on a number of factors such as package type, business size, entity count, and more. To create a solution that fits your business goals, please contact us or request a demo.
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Yext
1 - 5 of 111 Reviews
George
11 - 50 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed May 2021
A must have to keep your internet presence information consistent across all sites!
Hayley
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
TOP NOTCH
Our experience with Yext has been amazing. Our company had an existing subscription that I took over, so in any other instance I would have been out of luck with training. But our representative was able to walk me through where to find anything and everything I could ever need.
PROSCustomer Service with Yext is TOP NOTCH. Our rep is there to answer questions before I even have the chance to finish thinking of them. There are ample training modules to walk you through exactly what you need. Everything is highly customizable as well, so it's perfect for listing different types of businesses. The analytics are incredibly helpful to show what's working and what's not. I also love that I'm able to reply to any reviews as soon as they're given.
CONSBecause of all of the options and customization, it can be overwhelming. Everything is intricate, which is great, but there's no "let me create this real quick." Changes can be made quickly though.
Vendor Response
Thank you for leaving your review, Hayley! We're so happy to hear about your positive experience with Yext and our services, and are glad to have you as a customer. We'll be sure to pass your kind words along to your rep!
Replied April 2019
Madison
Verified reviewer
Hospitality, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed September 2020
Great, simple to use software with cool features
My overall experience was good, but like I said, the cost was was irked me.
PROSI liked most how user-friendly the software was, and how well it worked.
CONSThe price. It is definitely pretty expensive when you compare it to other similar softwares on the market.
Reasons for switching to Yext
Wanted to try something new.
Vendor Response
Hi Madison, thanks so much for the review! We want to make sure you're getting the most out of our partnership. Our client support team and your account team are always available to help you. You can reach out to us at support@yext.com if you have any questions about our platform and how to optimize your account and services. We really appreciate your feedback.
Replied September 2020
Don
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed January 2022
Customer Service Is Horrible
Overall, for the money and the net result, YEXT is not worth investing in.
PROSI don't really have any pros about this software.
CONSI work with a company that has an Enterprise account with YEXT, and as we struggle to learn how the system operates we must lean on support for assistance. Unfortunately, YEXT's support is almost nonexistent. I use the term "almost" because the individuals who make up the support team do make an effort to assist. But, I believe that support has almost zero knowledge of how the system operates in the first place. When I ask specific questions about pushing information from one location to another I'm presented with articles and confusing terminology that gets me nowhere. You must schedule a 30 minute window for support calls, which usually leave me with more questions than I had in the first place.
Reason for choosing Yext
Thought they could help.
Vendor Response
Hi Don, we appreciate your feedback. We understand there are a lot of capabilities in the Yext platform, and so we offer lots of support and training options. We're disappointed to hear you've had a difficult time navigating so far and we want to ensure we're doing everything we can to make things easy for you. We strongly recommend taking advantage of our Hitchhikers program. Check it out on our website. It's a free and comprehensive walkthrough of every feature in Yext. If you have other questions, please reach out to Support and reference this review. We look forward to working together this year!
Replied February 2022
Cody
Verified reviewer
Marketing and Advertising, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
The Single Best Tool for Listings
Outstanding and I've recommended it to clients time and time again!
PROSSet it and Forget it. With Yext, you input your listing and confirm via authenticating factors and in just days you see the direct impact. Organic results improve, SEO improves, Adwords quality improves...you name it! The second best part is ease of use. Once your listing is within YEXT, they work to address over 100 listing entities online, building search equity for your site within Google and other platforms to assure that your listing is in fact REAL, ACCURATE, and RELIABLE.
CONSWould be nice if there was a master feature for advertisers to be able to list multiple entities under one account login and separate payment methods. This could also increase the number of subscriptions to YEXT!
Vendor Response
Thank you for leaving your review, Cody. We're happy to hear that you find our products easy to use and that you're seeing great results.
Replied April 2019
