Printfection was my first real work with choosing a vendor from start to finish and I can say with certainty that it has been the best experience. They make it super easy to create one account for the company, but have the ability to split it between teams within the company (Marketing, Customer Success, HR, etc.) which has been a huge help. The support we get from Printfection and the approachability to them is bar none. It's something I recommend to people often when they talk about making swag at their offices.

The ease of the platform itself is probably one of the best things about Printfection. From choosing a product, adding in the design specs, to viewing your inventory and ordering - whether it is drop shipping an entire shipment to a specific office location or sending a new hire swag box to an individual, Printfection makes it extremely easy. The customer support we get from them is also unlike any other product we use. They are always there to help with any issues (which are typically user error) and ensure we are getting our product to the finish line. They are super flexible with timelines and have helped us get rush shipments done multiple times.

This isn't something super crucial that we look at in a make or break kind of way, but shipping internationally to our office in Paris has brought a few bumps in the process. With Paris being our biggest location, it is something we need to consider and have available and easy. However, customer support was there to help with the issues, so it was solved quickly.

10/10 would recommend!

I started using Printfection at first for my SWAG for events. I can't tell you how much time and stress it saved me sending all the SWAG directly to the show versus trying to ship it myself or lug it all with me. All of the t-shirts are neatly rolled and labeled with each of the sizes. I was doing that manually before. I am now using it for Giveaway campaigns for customers and prospects as well as a sales enablement tool. On the sales side, I am able to set a monthly or quarterly budget for each of the reps and they can use it how they please to help get some of their deals across the finish line. It's been widely loved by everyone at the company! The value for the price is well worth it. Plus my experience with the customer support and overall implementation was incredible!

They have an integration with Salesforce but its only one-directional right now. I know they are working on getting Printfection reporting data back into Salesforce but that's really the only thing missing right now for us.

We have had a friendly, efficient team help us transition and streamline all of our swag and how it's used, consolidating things into one easy-to-use format.

The customer service is always prompt and phenomenal, and the site itself is easy to navigate and self-explanatory. The CS representative and swag experts that we work with are always willing to accommodate our needs and help us find what we're looking for. When it comes to updating or managing our swag, Printfection is the easiest part of the process.

The site can be a little slow at times, and there isn't always a perfect fit between our needs and the available campaign functions. However, these are both really minor things and the CS representative is always willing to help us find a workaround that we're happy with.

Getting started with Prinfection is super easy. There are no annual contracts and you just pay month to month. Our account manager is proactive and is always making great recommendations. Swag tends to be the task that no one wants to handle. Using software to manage swag and how swag is used makes that role more valuable to the company.

We use Printfection for a myriad of programs. Everyone loves swag, especially swag that you get to pick and have shipped to wherever you are in the world. We integrate swag into many of our high value demand gen campaigns. We use swag to help increase attendance rates and as thank you gifts for our customers. We use the Marketo integration to deliver custom swag redemption links to our prospects/customers. This integration makes the process seamless. The user interface that the customer experiences when redeeming swag is very intuitive and the redemption rate is very high. The process for figuring out what swag to order is also quite fun. You get to communicate with a swag specialist and request samples right from the platform. We also use Printfection to ship swag to tradeshows. They help us keep track of our inventory and they ensure the boxes arrive at the right time. When the tradeshow is done, we just ship everything back to their warehouse.

The reporting functionality can be quite frustrating. It's not customizable - you can only filter by date range. The platform itself isn't very intuitive. It's difficult to know where to click for what. For each campaign, a new webhook needs to be created for the Marketo integration to work.

Overall a great experience with Printfection, aside from a few shipping issues that we later solved.

Extremely easy to use and so convenient. Before, I would have all of our swag stock crowding my office and I would have to either personally ship or carry these items to trade shows. Printfection saves me so much time and effort in trade show shipping. Their support is incredible, quick, and very personable and nice. The ability to ship swag to customers straight from Salesforce but also by sending them a link to choose their own is amazing and has helped us with a number of sales and marketing campaigns. Especially these days. People love our swag and we are still able to distribute it without in-person events.

We have had some major issues with overseas shipping using Printfection. Usually, if taken care of far enough in advance, it worked out fine, but there was a large learning curve on both parts trying to figure out how to seamlessly get shipments to especially tricky countries such as the Nordics and Germany. A lot of products in the catalogue are pretty pricey. But Printfection does a good job of finding and sourcing items that fit your budget.