PagerDuty
About PagerDuty
Most Helpful Reviews for PagerDuty
1 - 5 of 208 Reviews
Corey
Verified reviewer
Information Technology and Services, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Bye Bye to old school on-call practices
Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.
PROSPagerDuty is incredibly easy to setup and use. Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes. You can go from manually looking up people via a google calendar or an excel sheet, to engaging an on-call resource in 2 minutes or less from the great app while you are on the beach. The integration with Slack is great, no other way to say it. Very useful for incident notifications for those teams that rely heavily on Slack.
CONSThe reporting functionality of PagerDuty needs some further enhancements. Obtaining certain data such as "what users are using which contact methods" for example still needs to be provided by contacting their Support team. The filtering of the Visibility console needs work and is currently limited to "All Teams" or a single team.
James
Education Management, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
The best option if you need to be alerted for when things go down
We were tired of paging everyone all the time on things going down or coming back up. Now it pages one person during business hours only. Also if the server comes back up it'll close the ticket for us and resolve the call. Our admins can now sleep at nights and not have to respond to every page with people trying to figure out who is handling the situation.
PROSMost? There are so many features with pagerduty. I like it only alerts one person on call instead of the old way we use to page people. We use to page everyone on everything. Now it's just the person on call and he doesn't respond it goes to the next person. Very nice setup.
CONSScheduling times is a bit difficult for me to grasp, but once you figure it out you only have to set it up once.
Reason for choosing PagerDuty
Pager duty was cheaper, had more functionality and could auto-resolve tickets with service now.
ryan
Consumer Electronics, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed November 2019
reliable
Very fast and reliable notifications. The mobile app is great to use for acknowledging and resolving pages.
CONSConfusing setup for simple services. Should have a streamlined process to set up user, team, service, and escalation policy in a few clicks.
De Ville
Marketing and Advertising, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2019
PagerDuty is the perfect solution for managing our production support team
PagerDuty gives us peace of mind. With PagerDuty it's great to know that the right person will be contacted as soon as a production incident is logged. Keeping track of who is on support is no longer a hassle. I can't imagine us managing production support without it, especially considering the fact that the team is spread across multiple continents. I can't recommend it enough!
PROS- Great integration support - Mobile app works great and continues to get frequent updates - Flexible configuration options without being overly complicated - Allows us to easily manage our after-hours roster and schedules - Ability to create incident reports is a great time saver
CONS- Pricing is a bit more than some competitors
Reason for choosing PagerDuty
PagerDuty is a more polished product and it meets our needs better.
Reasons for switching to PagerDuty
The manual process was confusing to everyone and a pain to maintain.
James
Entertainment, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
The standard in on-call notification
I have used pagerduty for years, and I have to say I use it as the gold standard for other notification services. So far, competitors either don't have nearly the same level of features, or cost a fortune.
PROSEasy to set up. Inexpensive. Reliable. It has a number of integration options for various monitoring systems, and they are always adding more. They also have generic versioned APIs for any custom software you might bring to the table.
CONSThe Mobile app sometimes has issues refreshing when there is a lot of activity.
Reason for choosing PagerDuty
Price, features, ease of integration, ease of use.