Syncro
About Syncro
Syncro Pricing
Syncro pricing is refreshingly simple—one flat fee for all RMM, PSA, and remote access features. Unlimited endpoints, no contracts, no minimums. The monthly fee is subject to change. To confirm current pricing, see https://syncromsp.com/pricing/
Starting price:
$139.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Syncro
1 - 5 of 75 Reviews
Joseph
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed February 2022
A solid RMM and PSA Solution
Since making the move to Syncro, we've been able to streamline our workflow to monitor, manage, assist and bill our clients more effectively.
PROSSyncro combines RMM, PSA, Ticketing, and Billing into a single interface that's easy to use and cost-effective. The tool was built from the ground up with components that work together. (Unlike their competitors, who have purchased other companies and rely upon loose integrations.) Also, Syncro product leads are listening to customer feedback and actively refining the product to improve productivity for MSPs. It is my hope that they never loose focus of this customer-centric approach!
CONSWhile Syncro provides many amazing features, there is always room or improvement. One area that would benefit the most from some development love is patch management. Beyond that, I hope they'll continue refining an already amazing set of tools.
Vendor Response
Thank you, Joseph. Your review highlights a lot of what Syncro has to offer as an integrated PSA/RMM/Invoicing/Billing platform. As you've noticed, we're continuing to improve the platform based on our community feedback and we're looking forward to making great things happen in the future.
Replied February 2022
David
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Great for smaller MSP's
Syncro provides a lot of tools for a lower price than most others. We've never really had any serious issues with the software and it works great for our business. My biggest gripe however, is that we are unable to use our ticket metrics as one account is shared with reception who book the tickets. As reception also handle invoicing, they technically close all jobs. We suggested to Syncro an accounts type of account which would only allow invoicing, ticketing and CRM operations, removing all technician specific features and could be charged at a lower cost. If this was possible, Syncro would be one of the most competitive products on the market.
PROSSyncro allows unlimited devices, but charges per technician. A hard to find pricing structure which significantly helps smaller MSP's get off the ground or operate more efficiently with larger customer bases.
CONSThe UI feels quite outdated, even with the recent revamp. Many tools are hidden away or very complicated to use. For example, changing an email template is found through various sub menus and not in the logical 'templates' section, which relates to other types of templates. The patch management definitely requires work as many devices simply do not update when they should be.
Reason for choosing Syncro
The pricing was much better, as Syncro offer per technician / unlimited device pricing. This allows us to grow and keep costs down.
Reasons for switching to Syncro
Pulseway was very feature limited and cost more than Syncro did at the time. Comodo ONE was free, but introduced a rather steep price curve part way through our use which we couldn't justify paying.
halion
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed September 2022
good starter combo tool
it gets the job done but the bugs can be annoying
PROScombined ticketing system and RMM which is fantastic, and charges per tech instead of endpoint
CONSlots of outages and bugs, constant issues with new releases
Reason for choosing Syncro
cost and features
Reasons for switching to Syncro
cost savings, ease of use
Jason
Computer & Network Security, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2022
A sensiable MSP software
As close to paying as you go in the MSP space. Getting better all the time, and seems to be more focused on that than subs.
CONSA little janky in the UI, and too much of "we will let the community work it out for us" as to some features. I still haven't been able to get scripting working for me.
Reason for choosing Syncro
Pay as you go
Reasons for switching to Syncro
cost, and changes to Solarwinds cost structure.
Vendor Response
Hi Jason, Thank you for your review! In late 2021 and continuing into 2022 and beyond, we're improving our processes for feature updates, bug fixes, and improvements based on specific and unique MSP requests, to make Syncro the best platform around. Our powerful scripting and automation features do take some getting used to. It's unfortunate that you've had trouble getting this working for you. Do you have a technical support request in order to get assistance with this? We'd love to help you be more successful by utilizing this feature. Please let us know how we can help.
Replied February 2022
Jessica
Information Technology and Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2022
Syncro makes my tasks simple and painless…
Fantastic experience all around!
PROSThe scripting engine, if you can script it, Syncro will run it! If you can’t script it, Syncro has a community library of scripts to choose from!
CONSPatch management and CRM features could use some help, but otherwise I haven’t found any Cons…
Reason for choosing Syncro
Cost
Reasons for switching to Syncro
I needed more control, better management, and scripting that actually worked!
Vendor Response
Thank you, Jessica, for your review and in particular calling out our Scripting Engine and all-for-one pricing model. We think Syncro provides the best value to all MSPs by providing unlimited device agents and all features for every single Syncro user. And the Scripting Engine is just one of the "magic sauce" components to running a successful and profitable MSP, so it's nice to hear you're utilizing it with success. And our community scripting library is truly unique and offers a great way for businesses to "level up" without spending a lot of time "reinventing the wheel":
Replied February 2022
