It does what it is supposed to do. It works and integrates seamlessly.

BACKGROUND Our synod had just completed a study in online giving. One of the key piece of feedback was support for our leaders without having to go through a phone zone for support only to be told you'll have to look through the support documents on the website. Our results were mixed. THE DECISION TO MAKE THE MOVE TO TITHE.LY As we looked into Tithe.ly as a provider of eGiving solutions, from day one, I was continually impressed with their responsiveness and the level of their customer service we received. If I have a question, I can call ONE PERSON directly. No phone tress. No... you'll have to read our support forum for that answer. Just great, personalized customer service from one representative. They work to get me the best answer. Tithe.ly also has very competitive rates. In other words, we get to keep more of the money that is given to us. Having the option for text giving is helpful in situations when there are emergencies, disasters, or events. We decided to add a personalized app. It is intuitive and the process of building the app was informative and quick. I can't thank the folks building the app enough. Pros: Great Customer Service, Price is fair, and in my conversations with their people, I got the real feeling like this is a company that really wants to be the best they can be.

I have not experienced many negative things with Tithe.ly. Just take your time and ask a question so you fully understand what is being offered and what you can do, if you move forward with a personalized app. Most of the confusion I had around the was on me.

Customer Service was great to work with. On the problems that I have had setting this up they have been very responsive. I did do the online zoom sessions that you pay for. Very helpful. Tithe.ly is far better than the last system we used. And the price of $99 per month for the all inclusive package is a great value. It's not a perfect system but for the price it is great for our budget as a small church.

Online giving is easy to set up. I love the app and website features included with the all inclusive package.

Elvanto and Tithe.ly don't integrate with one another smoothly. Also, I can't use my messaging package that is in tithe.ly with my names that are in Elvanto.

Their online giving is simple and provided our members an easy way to give online.

The software was frequently not working the way it should. Once they updated to Tithe.ly 2.0, I was unable to print or export PDFs of our monthly giving statements. This forced me to take screenshots of the webpage and then crop the image down, which is very annoying. On top of this, there were several other bugs that we had to work through. Tithe.ly is a very ambitious company that has taken on many new functions and acquired several other smaller companies. The result is what seems like a lot of usability and functionality but is actually dysfunctional, dated, and mismatched UX and UI.

Support has been excellent, use of the software has been pretty straight forward and comprehensive.

We are using Tithe.ly as a whole package because of a discount provided by our national church with Tithe.ly as a preferred provider. I love the church app and so do our members. Member management is important, but I also love the added giving options for our website, app, and texting.

Website editing platform is difficult to use and time consuming. There is a learning curve for the Elvanto ChMS, but once developed it is solid. I wish that Breeze were the default ChMS in the bundle.