10to8 Software


 

10to8 is a cloud-based booking solution for small to large businesses in all industries. It provides users with a customized booking website where clients can schedule appointments, pay for events and services and access existing bookings.

Clients can schedule, cancel and reschedule appointments as needed. Appointments are automatically synched with user calendars, and 10to8 can integrate with Gmail, Outlook, iCal and more. Users can maintain multiple calendars if necessary. Attendees can receive email and text message reminders, and users can store notes, questionnaires and other client data.

Booking buttons and forms can be embedded into existing websites, and users can also access a direct chat feature to talk with clients. Reporting features allow users to track confirmed appointments, unpaid bills and more. 10to8 also provides multi-language support and allows users to customize their dashboard.

Email and phone support are offered. Pricing is per user per month.

 

10to8 - Calendar view
 
  • 10to8 - Calendar view
    Calendar view
  • 10to8 - Client appointment details
    Client appointment details
  • 10to8 - Example booking site
    Example booking site
  • 10to8 - Email and text confirmation
    Email and text confirmation
  • 10to8 - Life reports
    Life reports
Supported Operating System(s):
Web browser (OS agnostic)

240 Reviews of 10to8

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Teresa from Sunrise Holistic
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Really enjoy this product. Glad that it is available.

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Free scheduling, email campaigns

Pros

I like that it is free and provides information on how to share info and email campaigns. Also very handy with links to share via social media sites.

Cons

I really dislike that Stripe is the only payment form available. Would really rather use PayPal as it is already used and familiar with most people. Also, recently I had an issue where I had changed a service option's fee . Because my account is connect to Stripe, this caused a "glitch". Marcel informed my I needed to connect my account to Stripe to avoid this glitch. I don't wish to use Stripe and this should not be a requisite of using this software.

Source: Capterra
 

Stacy Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

Most friendly customer service and best app for various price levels

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Pros

10to8 has great customer service. I was able to talk to staff at 10to8 via video call about their product and how it worked for me and the support staff was incredibly pleasant and answered all of my questions. I have also looked at many appointment apps through the last year to use in my business and 10to8 wins hands down for having not only a free entry level price point, but also the ability to grow my business through their system. I love that I can take payments when a customer books their appointment, so there isn't a second step a customer has to go through to pay, and I also have my payment before the session.

Cons

The only con I see for 10to8 is not having a native iOS app that I can use on my phone to interact with those who have booked time with me and for seeing my schedule, changing products on the go, etc. That said, I just saved their cloud based page to my homescreen, and viola!

Source: GetApp
 

Bill from BB Sports Performance
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

Great service. Easy for my customers to use!

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Pros

Once I set my availability the software handles my schedule. Also like the ability to communicate directly with customers right through the software

Source: Capterra
 

Remmington from Ancient & Modern Pain Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

So far our business has been small enough to use 10to8's free services. It has really helped us much

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Low overhead cost, less no-shows, and ease of scheduling.

Pros

The software helps us a lot with scheduling and avoiding no-shows. Patients love the text reminders, and we love that they show up to their appointments.

Cons

I actually really like this service. It's hard to find bad things. Doing a great job! If I had to say something is a con it would be that each text message to the clients comes from a different phone number each time. That confuses people sometimes.

Source: Capterra
 

Susan from Susan Costello (sole proprietor)
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

Overall very good and I am fortunate to have found the service.

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feeling more secure that folks remember their appts and feeling more entitled to charge them if they forget

Pros

I am very happy that the site has now been optimized to use on my phone. That's excellent. It wasn't that way previously. I like that it is no cost.

Cons

I wish that if someone left a message for me on the system that I could get an email to that effect. Also, I wish I could have the reminders sent with my name on the top instead of 10to8 even though I don't do online scheduling.

Source: Capterra
 

Lauren from Lauren Taylor Shute Editorial

May 2017

May 2017

Love 10to8!

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Pros

10to8 has saved me a ton of time. I used to go back and forth with clients to get them scheduled, and now I just send them a link to my website and they're able to book what they want themselves while I get back to work.

Cons

I do wish that I could choose the order in which the services are offered; right now it's alphabetical, so I have to choose my names wisely.

Source: Capterra
 

Bisa from Bisa Dobson Massage Therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

95% awesome!

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Convenient, saves me time and easy to use.

Pros

Easy to use, user friendly interface and my clients enjoy the convenience of it. Also, I LOVE that it alerts my clients of upcoming appointments, which makes my life easier.

Cons

Inability to see time I block off on my iPhone calendar.
Also, for some reason I can not add new customers or even scroll down to book appointments for clients who have names that start with any letter that follows B in the alphabet on my iPhone,

Source: Capterra
 

Christina from Love and Light Energy Healing
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

I love 10to8! It has added so much more professionalism to my healing practice.

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A lot more organization and professionalism! And I have already recommended it to several other healers in my network.

Pros

I love that I can set up regular hours and then also block off time for the hours that I can't work. I also love that my clients can do all of the scheduling themselves, and even get notifications and reminders about appointments. The interface is easy, and I also love that I can add a "book now" button to my homepage.

Cons

One thing I am struggling with is how to set up two different calendars for two different locations where I am doing healings in (LA and Santa Barbara). But since the customer support at 10to8 is so wonderful, I already have a service call set up with one of the technicians to troubleshoot the issue.

Source: Capterra
 

Helen from Helen's School of Swimming
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

I find it really easy to use and love the payment

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Payment system - a lot easier to refund than through paypal

Pros

The ability to change tarif works really well for me. When I've had to use it The customer support has been pretty good.

Cons

I can't personalise it enough for my needs so use it in a very basic way. I run baby and swimming groups and I want to book blocks (say 10 classes) and it's not really set up for that. Nor is it set up to be able to SMS everyone say if a class is cancelled. Oh, and I'd love to have extra boxes so people HAVE to say they have no medical conditions etc.

Source: Capterra
 

Emma from Radiant Health Reflexology
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Love this app, and the customer service is brilliant

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Pros

How easy it is to use - I am a tecno-phobe and can use it easily use both the app and online feature, I rarely have any no-shows and my clients love the reminder service

Cons

The messages stay highlighted but I think that is being sorted :) occasionally there has been a blip in the system where i cannot book an appointment but this is generally sorted

Source: Capterra
 

Dana from Dana Jones Fitness Evolution
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

Like the text messages, some clients are having problems accessing the software on their phones.

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Allows me to better connect with customers.

Pros

The text messaging, email reminders, visualization of the application. I like it better than appointy.

Cons

I cannot plug in customers on the screen from my computer. Wish you guys had an iPhone app for the customers to have easier access to the calendar.

Source: Capterra
 

Rachel from Oh My Dog
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

Easy to use. Value for money.

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Less no shows. Can interact more with all of the customers at one time with he email campaigns. Easy to follow. Forgot to add, texts could have a non call feature as customers try call the number.

Pros

Text and email reminders are brilliant. Had less no shows than ever. Email campaigns are brilliant. Layout is easy to follow. Love how you can use on your phone as well.

Cons

Hard to see notes if your just on calendar, would be good if you could scroll over it and see them. Could make it easier to change the text when paying monthly, maybe the same as email campaigns.

Source: Capterra
 

Joliane from Joliane Health Coach
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

I'm very satisfied with 10 to 8. There are a few things that could be modified in order to be better

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I really appreciate this software and my clients can book appointments directly on my website.

Pros

I like that it's free to try, once my business takes off, I can invest in a better plan and I'm already very comfortable to use it.

Cons

There are just little things that can be modified in order to be better. For example, the calendar view could be "zoomed out" so that we can see the whole day, the whole week or whole month without having to scroll up and down or left to right. Also, it could be easier to add a "time zone option" to clients. I work with clients in different times zones and it could be confusing. So when I book the client at 3 pm ET in my calendar, I want the appointment reminders for her to be 12 pm PT. Finally, when I create a new client, I would like to have a different box for Name and Surname to avoid confusion. Thank you!

Source: Capterra
 

Ottavia from Heaven-Earth Connection
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

I think that having 10to8 make a one man healing practice look very professional.

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Easy management of appointments
Professional outlook for clients

Pros

It is easy and understandable to setup. User friendly even if one does not uses all the options available.

Cons

When using the software with Neal's Yard Remedies in Bath I do not get any notification if one of my clients cancels or changes their appointment through NY rather than through me. I have had several occasions when I thought my day was full only to find out this was not the case! Both the practitioner and the booking centre should receive the notification of changes occurring.
I am also wondering about how easy it is for potential costumers to read feedbacks left by other customers.

Source: Capterra
 

Gillian from Gillian Chreptyk Music Lessons

May 2017

May 2017

Great program for a small business

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Pros

does everything that I would ever want: text reminders to clients, syncing schedule to my personal calendar, and an easy sign up form that I put right on my website

Cons

its sometimes hard to find the setting I need to adjust. I usually have to check a few tabs before finding the right setting. Also, you cant mass-adjust appointments. For example if someone who comes every week wants to change their time a half-hour earlier, it takes alot of time to do this for every appointment

Source: Capterra
 

Nigel from Cambridg Piano Tuner
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

I'm a piano tuner who travels to 3 - 5 different addresses every day and this is my main calendars

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Pros

I like the ease of use and the communication it provides to my customers in the form of confirmation of appointments and regular reminders.

Cons

The fact that it is internet based and I'm often in a 'notspot' where I cannot access the calendar.

Source: Capterra
 

Scott from Thinking Beyond Borders
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Quick and easy to setup and use

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It has saved us a ton of time and energy that used to be devoted to arranging interviews. It's also made the entire process much more reliable now with automated booking, reminders, etc.

Pros

It has made scheduling a breeze for our staff and our clients. Once you get everything setup it's great to be able to just have appointments pop-up in your calendar and let us no longer have to spend so much time on the back and forth of scheduling/rescheduling/canceling.

Cons

The setup is a bit confusing initially. The customization options are a bit of a hassle even under the paid plans.

Source: Capterra
 

Janet from Blue Dragonfly Energy Wellness Centre
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

Using the free version, which is excellent.

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Pros

It's easy to set up, customise, and use. I can make changes easily, and share the booking link. Lots of great features in the free version.

Cons

That the free version doesn't link with my Google calendar (which I totally understand) and that it's confusing for clients who want to book but pay later - very few of them find/see the "skip payment" option. Also setting up group services is a bit confusing and the instructions on the help page are vague and odd that I can't book a client for a group class the same way I can for a regular service.

Source: Capterra
 

Rani from Kisui Massage Therapy

May 2017

May 2017

Very easy to use. Customer support are friendly, features are very easy to manage. Highly recommend.

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Pros

The Featutes. Easy email. Straight forward bookings for clients. When adding multiple rooms for clients, easily manageable.

Source: Capterra
 

Jessica from Charme Beauty

May 2017

May 2017

I use 10 to 8 daily for managing appointments. It's super easy to add new clients and book them in.

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Pros

I like the fact it's simple and easy to book clients in, and add new clients.
I like that it shows all the appointments on the calendar clearly.

Cons

When using the app, it sometimes crashes when I try to change an existing booking. It also doesn't show me the details when a client requests to change their appointment, only that they've requested to change and I can either accept or decline that change but without knowing what they want to change it to. Overall I think the app needs a lot more work to make it streamline like the webpage.
I also feel that I would benefit from an alert/text message to say that a client has requested to book/change/cancel etc.

Source: Capterra