Appointment Scheduling Software

Finding software can be overwhelming. We've helped many service businesses find appointment scheduling software so they can avoid double-booking and automate customer reminders.

Showing 1-20 of 96 products

Luma Health

Luma Health is a Patient Engagement Platform. Luma Health offers self-scheduling capabilities, cancellation/reschedule management, and referral management for hospitals, specialties, and PCPs. Trusted by over 100,000+ happy providers,... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Transwide

Transwide is a cloud-based transportation management solution. Transwide is suitable for shippers who are looking to automate their transportation and logistics operations and processes. Key features include sourcing and procurement,... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Acuity Scheduling

Acuity Scheduling is a cloud-based appointment scheduling software solution that enables business owners to manage their appointments online. The product caters to the needs of small and midsize businesses as well as individual professionals. Acuity... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Vagaro

Vagaro is a cloud-based salon, spa and fitness business management solution that allows professionals to book appointments and manage various facility roles. It offers an integrated solution to manage bookkeeping, payroll, client databases... Read more

Platforms: MacWinLinux
Deployments: Cloud
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TimeTap

TimeTap is a cloud-based appointment scheduling solution that caters to small and midsize businesses across various industries such as consulting, counselling, health care, financial services and more. Key features include recurring... Read more

Platforms: MacWinLinux
Deployments: Cloud
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TimeTrade

TimeTrade is a cloud-based appointment scheduling solution that caters to businesses across industries such as retail, banking, financial services, marketing, consumer services and more. Key features include a central dashboard, room... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Genbook

Genbook is a smart all-in-one online scheduling solution that helps small business entrepreneurs build a better business experience. Key features include appointment reminders, automated scheduling, online booking and payments, client... Read more

Platforms: MacWinLinux
Deployments: Cloud
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EZnet Scheduler

EZnet Scheduler is a cloud-based appointment scheduling application that enables users to access their appointment details from mobile devices. The solution helps users reduce no-shows, optimize employee efficiency and avoid double-booking.... Read more

Platforms: MacWinLinux
Deployments: Cloud
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AppointmentPlus

AppointmentPlus is a cloud-based scheduling tool suitable for businesses of all sizes and industries. It offers configurable appointment setting tools, embeddable features for websites, HIPAA-compliant appointment scheduling for patients... Read more

Platforms: MacWinLinux
Deployments: Cloud
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vCita

vCita LiveSite is an appointment scheduling solution designed for small businesses that offers interaction tracking, lead routing, lead management and mobile customer relationship management (CRM) within a suite. vCita LiveSite combines... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Rosy Salon

Rosy Salon Software by Floydware is a cloud-based salon and spa management solution designed for small and midsize businesses. It offers client scheduling, point-of-sale, inventory management, reporting and marketing within a suite.... Read more

Platforms: MacWinLinux
Deployments: Cloud
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FlexBooker

FlexBooker is a cloud-based appointment management solution that enables users to manage appointments, facilities, classes and service delivery for their customers. The software allows users to make online reservations, schedule staff,... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Shedul

Shedul by Surge Ventures Inc. is a cloud-based appointment scheduling and business management software solution. It offers slot booking, calendar management, product management, service management and a point of sale (POS) functionalities... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Fons

Fons is a cloud-based appointment scheduling solution designed for both independent practitioners and business owners. The solution is used by massage therapists, academic instructors, music teachers, life coaches, personal trainers,... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Campus Calibrate

Campus Calibrate is a cloud-based scheduling solution designed for educational institutions such as universities and colleges. Features include automated scheduling, recurring appointments, room booking management, a client database,... Read more

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WellnessLiving

WellnessLiving is a cloud-based business management solution for wellness studios of all sizes. The key features of the solution include online booking, payments, class scheduling and marketing management. WellnessLiving features... Read more

Platforms: MacWinLinux
Deployments: Cloud
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User.com

User.com is a full-stack marketing automation platform that converts visitors into satisfied and loyal customers. The application allows you to gather information about prospects and communicate with them via live chat through chatbots.... Read more

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GoReminders

GoReminders is a cloud-based text and appointment scheduling solution. Suitable for all businesses, Users can schedule emails and text messages to be sent to clients before the appointment, in order to reduce the number of no-shows... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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Joan

Joan is a room scheduling and booking solution that helps businesses of all sizes find and reserve available meeting rooms and work desks according to individual requirements. The room grid functionality allows users to view multiple... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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SuperSaaS

SuperSaaS offers a cloud-based online appointment scheduling tool suitable for businesses of all sizes. Features include integrations with existing websites and Facebook pages, reporting and analytics tools, calendar synchronization... Read more

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Buyers guide


Last Updated: March 20, 2020

For businesses that provide appointment-based services to customers, the ability to track the status of those appointments is very important. Doing so can help curb no-shows, optimize operations and even attract or retain clients.

Appointment scheduling software can help your business achieve these goals by enabling users to manage reservations, take bookings and schedule appointments.

After reading this guide, potential buyers will know how to find the best solution for their needs. Here’s what we’ll cover:

What Is Appointment Scheduling Software?
Common Functionality of Appointment Scheduling Software
Benefits of Appointment Scheduling Management Software
What Type of Buyer Are You?

What Is Appointment Scheduling Software? 

At a certain point, paper-based datebooks, agendas, calendars and planners just aren’t effective for appointment tracking. They’re hard for teams to access simultaneously, not equipped for large-scale scheduling and more vulnerable to getting lost or stolen than digital appointment-setting tools.

Appointment scheduling software is increasingly becoming a must-have technology for service-based businesses. These systems help you automate scheduling processes by enabling both customers and employees to book appointments and organize meetings.

Among other things, the software facilitates appointment cancellations, rescheduling and online payment processing. It can also be used to send out automated reminders and capture customer information that can be used to run effective marketing campaigns.

These systems can help schedule many different kinds of appointments, including classes, workshops, special events and tours. They’re valuable in a variety of industries, such as:

  • Health and beauty (e.g., medical practices, spas and salons)
  • Fitness and recreation (e.g., gyms, yoga studios and personal trainers)
  • Financial services (e.g., tax consultants and accountants)
  • Auto maintenance (e.g., mechanics and car washes)
  • Food service (e.g., restaurants and caterers)
  • Field service (e.g., pest control and housecleaning)
  • Education (e.g., tutors and universities)

Common Functionality of Appointment Scheduling Software

Most appointment scheduling software solutions come with some or all of the following capabilities:

Online booking Enables customers to book, reschedule or follow up on appointments online by using an intuitive drag-and-drop interface. Certain systems allow users to create online bookings that automatically synchronize across multiple devices, including desktops, tablets and mobile devices.
Real-time automated scheduling The software can confirm or deny an appointment instantly when a booking request is made, based on availability. It can also manage a waiting list of appointments that can be substituted if an existing booking is cancelled or rescheduled.
Calendar management Users can create appointments or meetings on their calendars and share them with participants at multiple locations. This feature may also include synchronization with third-party calendar management applications used by the participants (e.g., Google Calendar).
Automatic reminders Allows users to send reminders to customers about upcoming appointments via email notifications or SMS text messaging.
Customer scheduling Enables customers to view the calendars of all professionals in an organization so they can book an appointment with whomever they prefer.
Staff scheduling Allows business owners to effectively manage employee work hours by tracking their calendars in real time.
Online payment acceptance Some solutions offer integration with electronic payment gateways to allow users to collect payments whenever appointments are booked.
Promotions and deal management Allows users to create deals and promotions that can be applied across a certain timespan on employee calendars to incentivize bookings.

Benefits of Appointment Scheduling Software

Professionals and business owners can realize multiple benefits as a result of adopting appointment scheduling software, including:

Reducing no-shows. Automated scheduling keeps track of upcoming appointments and automatically sends call, email or text notifications to customers to remind them of upcoming appointments. Certain solutions go a step further by letting customers confirm appointments via these reminders. This helps reduce no-shows and allows businesses to better utilize their staff.

Improving staff efficiency. Service professionals often find it challenging to manage customer appointments during peak hours. Without the right software in place, they can risk double-booking appointments, which can lead to lost customers. Appointment scheduling software enables easy scheduling, single-touch rescheduling and the ability to confirm appointments with customers so time isn't wasted.

Driving revenue. With software automating the scheduling process, employees have more time to focus on revenue-generating activities, such as seeing more customers per day. Integration with electronic payment gateways can help expedite the billing process so businesses are paid more quickly.

Attract and retain clients. The easier you make it for customers to schedule time for your services, the better experience they’re likely to have. With 24/7 online appointment scheduling, your clients don’t have to abide by normal business hours to make a booking. This is both a valuable asset for marketing your services and a convenience to convince current customers to stay loyal to your business. In fact, a Software Advice survey of chiropractic patients found 25 percent would be interested in scheduling appointments through an online portal.

What Type of Buyer Are You?

Choosing the right appointment scheduling software depends on the size of the business. Consider the following buyer types:

Individual professionals. Professionals in the service industry typically operate individually, which means their earnings depend on the number of appointments they are able to manage efficiently. For these individuals, providing an online booking interface to customers and enabling web-based appointment scheduling is crucial. Both of these features are now fairly commoditized, and most appointment scheduling solutions offer them.

Small and midsize businesses. These businesses typically operate as establishments with up to 100 employees. It is essential for these businesses to reduce no-shows and improve revenue by freeing up employee bandwidth. An ideal software solution for these types of businesses should offer reminders, notifications and employee scheduling features in addition to online booking and appointment scheduling.

Large enterprises. These companies focus on customer engagement and retention by allowing customers to perform multiple tasks from the same interface. This can include offering an integrated payment interface that allows users to book an online appointment with their desired professional and then pay for the booking without leaving the company’s website. Large enterprises also promote customer engagement by offering discounted deals, which can be attached to certain dates on employee calendars.