Find the best Appointment Scheduling Software

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Jobber

Jobber is a cloud-based field service management software solution that allows small and midsize service businesses to manage field staff, provide customer support, and expand business operations either through a mobile app or a d...Read more about Jobber

Klara

Klara’s patient engagement platform helps medical practices consolidate multiple patient outreach tools into one platform while automating key touch points throughout the patient journey. Interfaced with your EHR, Klara offers two...Read more about Klara

OpenPM

OpenPM is a cloud-based practice management solution designed to help medical organizations manage billing, accounting, patient records and more via a unified portal. The platform enables institutions to streamline managements of ...Read more about OpenPM

Housecall Pro

Housecall Pro is a cloud-based field service management app for service professionals to automate workflows and streamline technician dispatch. This solution includes a native mobile app and complementary web portal and serves a w...Read more about Housecall Pro

TimeTap

TimeTap has a level of flexibility and security you don’t often expect in an online appointment scheduling tool. TimeTap is packed with features, including API integration, that can scale to meet your most complex appointment sch...Read more about TimeTap

Peek Pro

Peek Pro is a revolutionary operating software designed for tour and activity operators looking to boost revenue and streamline operations. This platform offers a world class online booking experience, dynamic pricing and a compre...Read more about Peek Pro

HelmBot

HelmBot is a cloud-based solution designed to help small to midsize businesses manage various administrative operations, such as appointment scheduling, project management, marketing automation, inventory tracking and more on a ce...Read more about HelmBot

Bitpod Event

Bitpod Events is a cloud-based event management solution, which helps event organizers manage ticketing, attendee registration, memberships, guest engagement, payment processing and promotions. It can be customized to meet busines...Read more about Bitpod Event

Acuity Scheduling

Squarespace Scheduling is a cloud-based appointment scheduling software solution that enables business owners to manage their appointments online. The product caters to the needs of small and midsize businesses as well as individu...Read more about Acuity Scheduling

Coconut Software

At Coconut Software, we believe that connecting with your financial institution should feel as breezy as a day at the beach. That’s why we spent a decade building a platform that makes it effortless for customers to connect with r...Read more about Coconut Software

SimplePractice

SimplePractice is a cloud-based practice management system built to make the business side of private practice easier. Our easy-to-use and HIPAA-compliant software helps health and wellness professionals automated their day-to-day...Read more about SimplePractice

RoverPass

RoverPass is a cloud-based campground booking platform for online reservation management. It is designed for campground and RV park owners across the U.S. The platform includes a dashboard where owners can easily set custom bookin...Read more about RoverPass

vcita

vcita is a cloud-based, all-in-one business management solution designed especially for service-based micro and small businesses. Entrepreneurs and small business owners from different industries use vcita to manage their time, mo...Read more about vcita

GoReminders

GoReminders is a cloud-based text and appointment scheduling solution. Suitable for all businesses, Users can schedule emails and text messages to be sent to clients before the appointment, in order to reduce the number of no-show...Read more about GoReminders

GlossGenius

Ready to stand out? Give your business the ultimate glow-up with GlossGenius. The only smart, stylish booking app made to help beauty and wellness pros shine, GlossGenius is the industry’s #1 all-in-one solution. It’s built from...Read more about GlossGenius

Boulevard

Boulevard is transforming business management for appointment-based self-care businesses with the industry's first and only Client Experience Platform. From initial booking to final payment, get everything you need to optimize you...Read more about Boulevard

Goldie

Goldie (formerly Appointfix) is the best appointment scheduling app to manage and grow your business. Easily schedule appointments, send automatic appointment reminders, get a free stunning online booking website, take deposits an...Read more about Goldie

BookingPress

BookingPress is a strong and adaptable plugin for managing bookings through WordPress. The software aims to streamline online appointment booking processes. BookingPress offers a wide range of premium features, including: - an aw...Read more about BookingPress

WellnessLiving

WellnessLiving is a cloud-based business management solution for wellness studios of all sizes. The key features of the solution include online booking, payments, class scheduling and marketing management. WellnessLiving feature...Read more about WellnessLiving

Bookeo

Powerful online appointment booking software designed for beauty, wellness, fitness businesses, tour and activities providers. Perfect for salons, spas, yoga studios, massage therapists, escape rooms, and other service-based busin...Read more about Bookeo

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Buyers Guide

Last Updated: November 07, 2023

For businesses that provide appointment-based services to customers, the ability to track the status of those appointments is very important. Doing so can help curb no-shows, optimize operations and even attract or retain clients.

Appointment scheduling software can help your business achieve these goals by enabling users to manage reservations, take bookings and schedule appointments.

After reading this guide, potential buyers will know how to find the best solution for their needs. Here’s what we’ll cover:

What Is Appointment Scheduling Software?

Common Functionality of Appointment Scheduling Software

Benefits of Appointment Scheduling Management Software

What Type of Buyer Are You?

What Is Appointment Scheduling Software? 

At a certain point, paper-based datebooks, agendas, calendars and planners just aren’t effective for appointment tracking. They’re hard for teams to access simultaneously, not equipped for large-scale scheduling and more vulnerable to getting lost or stolen than digital appointment-setting tools.

Appointment scheduling software is increasingly becoming a must-have technology for service-based businesses. These systems help you automate scheduling processes by enabling both customers and employees to book appointments and organize meetings.

Among other things, the software facilitates appointment cancellations, rescheduling and online payment processing. It can also be used to send out automated reminders and capture customer information that can be used to run effective marketing campaigns.

These systems can help schedule many different kinds of appointments, including classes, workshops, special events and tours. They’re valuable in a variety of industries, such as:

  • Health and beauty (e.g., medical practices, spas and salons)

  • Fitness and recreation (e.g., gyms, yoga studios and personal trainers)

  • Financial services (e.g., tax consultants and accountants)

  • Auto maintenance (e.g., mechanics and car washes)

  • Food service (e.g., restaurants and caterers)

  • Field service (e.g., pest control and housecleaning)

  • Education (e.g., tutors and universities)

Common Functionality of Appointment Scheduling Software

Most appointment scheduling software solutions come with some or all of the following capabilities:

Online booking

Enables customers to book, reschedule or follow up on appointments online by using an intuitive drag-and-drop interface. Certain systems allow users to create online bookings that automatically synchronize across multiple devices, including desktops, tablets and mobile devices.

Real-time automated scheduling

The software can confirm or deny an appointment instantly when a booking request is made, based on availability. It can also manage a waiting list of appointments that can be substituted if an existing booking is cancelled or rescheduled.

Calendar management

Users can create appointments or meetings on their calendars and share them with participants at multiple locations. This feature may also include synchronization with third-party calendar management applications used by the participants (e.g., Google Calendar).

Automatic reminders

Allows users to send reminders to customers about upcoming appointments via email notifications or SMS text messaging.

Customer scheduling

Enables customers to view the calendars of all professionals in an organization so they can book an appointment with whomever they prefer.

Staff scheduling

Allows business owners to effectively manage employee work hours by tracking their calendars in real time.

Online payment acceptance

Some solutions offer integration with electronic payment gateways to allow users to collect payments whenever appointments are booked.

Promotions and deal management

Allows users to create deals and promotions that can be applied across a certain timespan on employee calendars to incentivize bookings.

Benefits of Appointment Scheduling Software

Professionals and business owners can realize multiple benefits as a result of adopting appointment scheduling software, including:

Reducing no-shows. Automated scheduling keeps track of upcoming appointments and automatically sends call, email or text notifications to customers to remind them of upcoming appointments. Certain solutions go a step further by letting customers confirm appointments via these reminders. This helps reduce no-shows and allows businesses to better utilize their staff.

Improving staff efficiency. Service professionals often find it challenging to manage customer appointments during peak hours. Without the right software in place, they can risk double-booking appointments, which can lead to lost customers. Appointment scheduling software enables easy scheduling, single-touch rescheduling and the ability to confirm appointments with customers so time isn't wasted.

Driving revenue. With software automating the scheduling process, employees have more time to focus on revenue-generating activities, such as seeing more customers per day. Integration with electronic payment gateways can help expedite the billing process so businesses are paid more quickly.

Attract and retain clients. The easier you make it for customers to schedule time for your services, the better experience they’re likely to have. With 24/7 online appointment scheduling, your clients don’t have to abide by normal business hours to make a booking. This is both a valuable asset for marketing your services and a convenience to convince current customers to stay loyal to your business.

What Type of Buyer Are You?

Choosing the right appointment scheduling software depends on the size of the business. Consider the following buyer types:

Individual professionals. Professionals in the service industry typically operate individually, which means their earnings depend on the number of appointments they are able to manage efficiently. For these individuals, providing an online booking interface to customers and enabling web-based appointment scheduling is crucial. Both of these features are now fairly commoditized, and most appointment scheduling solutions offer them.

Small and midsize businesses. These businesses typically operate as establishments with up to 100 employees. It is essential for these businesses to reduce no-shows and improve revenue by freeing up employee bandwidth. An ideal software solution for these types of businesses should offer reminders, notifications and employee scheduling features in addition to online booking and appointment scheduling.

Large enterprises. These companies focus on customer engagement and retention by allowing customers to perform multiple tasks from the same interface. This can include offering an integrated payment interface that allows users to book an online appointment with their desired professional and then pay for the booking without leaving the company’s website. Large enterprises also promote customer engagement by offering discounted deals, which can be attached to certain dates on employee calendars.