Appointment Scheduling Software

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Curogram

Curogram is a cloud-based HIPAA-compliant patient engagement platform that integrates with all EMR/EHR systems. Curogram provides a complete patient engagement experience for a fraction of the cost of a postage stamp. Our perfor...Read more about Curogram

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Jobber

Jobber is a cloud-based field service management software solution that allows small and midsize service businesses to manage field staff, provide customer support, and expand business operations either through a mobile app or a d...Read more about Jobber

EZnet Scheduler

EZnet Scheduler is a cloud-based appointment scheduling software that enables users to access their appointment details from mobile devices. It has the most powerful Smart Status notification system available anywhere. A status ...Read more about EZnet Scheduler

Waitwhile

Waitwhile is a waitlist and scheduling software that helps businesses streamline the entire queuing process, from guest check-ins to notifications via SMS and email. It also offers a powerful API to facilitate integration with thi...Read more about Waitwhile

4.67 (61 reviews)

Housecall Pro

Housecall Pro is a cloud-based field service management app for service professionals to automate workflows and streamline technician dispatch. This solution includes a native mobile app and complementary web portal and serves a w...Read more about Housecall Pro

Ovatu

*60 DAY FREE TRIAL* Ovatu is a world-class salon booking software provider with full point of sale, reminders, online booking options, marketing tools, and more. Ovatu customises the entire booking experience to your brand and hel...Read more about Ovatu

Vagaro

FrontRunners 2022

Vagaro is a cloud-based salon, spa and fitness business management solution that allows professionals to book appointments and manage various facility roles. It offers an integrated solution to manage bookkeeping, payroll, client ...Read more about Vagaro

Dayful

Dayful allows businesses to streamline scheduling, payments & admin with time-saving automations, 24/7 bookings from any channel, business calendar, flexible payment options, automated SMS & email reminders, and client & owner mob...Read more about Dayful

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Wix

Wix is a cloud-based landing page solution that helps users create and manage websites. The solution provides multiple templates with video backgrounds, fonts and animation. It allows users to customize the website with their own ...Read more about Wix

Apptoto

Apptoto is a cloud-based solution that helps small to large businesses schedule appointments and deliver personalized reminders to clients, improving workflows across the organization. The centralized platform comes with search fu...Read more about Apptoto

4.71 (48 reviews)

Boulevard

Boulevard is a business management solution designed to help salons, spas and enterprises streamline processes related to appointment scheduling, booking, point-of-sale (POS), reporting and more. The application automatically save...Read more about Boulevard

Marketing 360

Marketing 360 is a cloud-based marketing platform suited for entrepreneurs as well as small and midsize businesses. This solution allows organizations to run social media advertising campaigns, conduct search engine optimization (...Read more about Marketing 360

Square Appointments

Square Appointments is a cloud-based appointment management solution that enables professionals to manage bookings, appointments, generate leads and accept payments. The solution suits the needs of retailers of all sizes in a vari...Read more about Square Appointments

Schedulicity

Schedulicity is the go-to all-in-one scheduling software for service providers and small businesses. Whether you own or work at a salon, spa, fitness center, or studio, this is the booking app for you. CLIENT LISTS & SCHEDULING ...Read more about Schedulicity

OpenPM

OpenPM is a cloud-based solution designed to help medical organizations manage billing, accounting, patient records and more via a unified portal. The platform enables institutions to streamline managements of claims, patient foll...Read more about OpenPM

4.71 (17 reviews)

Qudini Suite

Qudini is a cloud-based Retail Choreography platform designed specifically to help enterprise retailers and banks to create better customer experiences that convert. Software solutions include Appointment Booking for in-store and...Read more about Qudini Suite

4.70 (10 reviews)

ShiftCare

ShiftCare is an all-in-one care management platform designed to increase efficiency for care and support providers. Access and manage your client documents, billing & invoicing, scheduling & rostering, progress notes, employee in...Read more about ShiftCare

4.65 (26 reviews)

SpotOn

FrontRunners 2022

SpotOn Restaurant is a cloud-based point-of-sale solution that enables businesses to streamline processes related to food ordering, tableside payments, customer retention and more. The online ordering functionality enables busines...Read more about SpotOn

Mikkom

Mikkom helps businesses book and cancel appointments via text messages. Users can access client booking information. It manages bookings, and customer satisfaction coupled with a lower proportion of missed appointments. ...Read more about Mikkom

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Mend

Launch your Telemedicine program today with MendFree. Mend is a cloud-based healthcare communication solution that enables patients and providers to connect and share files, messages, assessments, photos and data. Users and prov...Read more about Mend

Buyers Guide

Last Updated: May 17, 2021

 

For businesses that provide appointment-based services to customers, the ability to track the status of those appointments is very important. Doing so can help curb no-shows, optimize operations and even attract or retain clients.

Appointment scheduling software can help your business achieve these goals by enabling users to manage reservations, take bookings and schedule appointments.

After reading this guide, potential buyers will know how to find the best solution for their needs. Here’s what we’ll cover:

What Is Appointment Scheduling Software?
Common Functionality of Appointment Scheduling Software
Benefits of Appointment Scheduling Management Software
What Type of Buyer Are You?

What Is Appointment Scheduling Software? 

At a certain point, paper-based datebooks, agendas, calendars and planners just aren’t effective for appointment tracking. They’re hard for teams to access simultaneously, not equipped for large-scale scheduling and more vulnerable to getting lost or stolen than digital appointment-setting tools.

Appointment scheduling software is increasingly becoming a must-have technology for service-based businesses. These systems help you automate scheduling processes by enabling both customers and employees to book appointments and organize meetings.

Among other things, the software facilitates appointment cancellations, rescheduling and online payment processing. It can also be used to send out automated reminders and capture customer information that can be used to run effective marketing campaigns.

These systems can help schedule many different kinds of appointments, including classes, workshops, special events and tours. They’re valuable in a variety of industries, such as:

  • Health and beauty (e.g., medical practices, spas and salons)
  • Fitness and recreation (e.g., gyms, yoga studios and personal trainers)
  • Financial services (e.g., tax consultants and accountants)
  • Auto maintenance (e.g., mechanics and car washes)
  • Food service (e.g., restaurants and caterers)
  • Field service (e.g., pest control and housecleaning)
  • Education (e.g., tutors and universities)

Common Functionality of Appointment Scheduling Software

Most appointment scheduling software solutions come with some or all of the following capabilities:

Online booking Enables customers to book, reschedule or follow up on appointments online by using an intuitive drag-and-drop interface. Certain systems allow users to create online bookings that automatically synchronize across multiple devices, including desktops, tablets and mobile devices.
Real-time automated scheduling The software can confirm or deny an appointment instantly when a booking request is made, based on availability. It can also manage a waiting list of appointments that can be substituted if an existing booking is cancelled or rescheduled.
Calendar management Users can create appointments or meetings on their calendars and share them with participants at multiple locations. This feature may also include synchronization with third-party calendar management applications used by the participants (e.g., Google Calendar).
Automatic reminders Allows users to send reminders to customers about upcoming appointments via email notifications or SMS text messaging.
Customer scheduling Enables customers to view the calendars of all professionals in an organization so they can book an appointment with whomever they prefer.
Staff scheduling Allows business owners to effectively manage employee work hours by tracking their calendars in real time.
Online payment acceptance Some solutions offer integration with electronic payment gateways to allow users to collect payments whenever appointments are booked.
Promotions and deal management Allows users to create deals and promotions that can be applied across a certain timespan on employee calendars to incentivize bookings.

Benefits of Appointment Scheduling Software

Professionals and business owners can realize multiple benefits as a result of adopting appointment scheduling software, including:

Reducing no-shows. Automated scheduling keeps track of upcoming appointments and automatically sends call, email or text notifications to customers to remind them of upcoming appointments. Certain solutions go a step further by letting customers confirm appointments via these reminders. This helps reduce no-shows and allows businesses to better utilize their staff.

Improving staff efficiency. Service professionals often find it challenging to manage customer appointments during peak hours. Without the right software in place, they can risk double-booking appointments, which can lead to lost customers. Appointment scheduling software enables easy scheduling, single-touch rescheduling and the ability to confirm appointments with customers so time isn't wasted.

Driving revenue. With software automating the scheduling process, employees have more time to focus on revenue-generating activities, such as seeing more customers per day. Integration with electronic payment gateways can help expedite the billing process so businesses are paid more quickly.

Attract and retain clients. The easier you make it for customers to schedule time for your services, the better experience they’re likely to have. With 24/7 online appointment scheduling, your clients don’t have to abide by normal business hours to make a booking. This is both a valuable asset for marketing your services and a convenience to convince current customers to stay loyal to your business. In fact, a Software Advice survey of chiropractic patients found 25 percent would be interested in scheduling appointments through an online portal.

What Type of Buyer Are You?

Choosing the right appointment scheduling software depends on the size of the business. Consider the following buyer types:

Individual professionals. Professionals in the service industry typically operate individually, which means their earnings depend on the number of appointments they are able to manage efficiently. For these individuals, providing an online booking interface to customers and enabling web-based appointment scheduling is crucial. Both of these features are now fairly commoditized, and most appointment scheduling solutions offer them.

Small and midsize businesses. These businesses typically operate as establishments with up to 100 employees. It is essential for these businesses to reduce no-shows and improve revenue by freeing up employee bandwidth. An ideal software solution for these types of businesses should offer reminders, notifications and employee scheduling features in addition to online booking and appointment scheduling.

Large enterprises. These companies focus on customer engagement and retention by allowing customers to perform multiple tasks from the same interface. This can include offering an integrated payment interface that allows users to book an online appointment with their desired professional and then pay for the booking without leaving the company’s website. Large enterprises also promote customer engagement by offering discounted deals, which can be attached to certain dates on employee calendars.