Appointment Scheduling Software

Finding software can be overwhelming. We've helped many service businesses find appointment scheduling software so they can avoid double-booking and automate customer reminders.

Showing 1-20 of 146 products

Vagaro FrontRunners 2020

Vagaro is a cloud-based salon, spa and fitness business management solution that allows professionals to book appointments and manage various facility roles. It offers an integrated solution to manage bookkeeping, payroll, client ... Read more

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Jobber

Jobber is a cloud-based field service management software solution that allows small and midsize service businesses to manage field staff, provide customer support, and expand business operations either through a mobile app or a d... Read more

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Luma Health

Luma Health is a Patient Engagement Platform. Luma Health offers self-scheduling capabilities, cancellation/reschedule management, and referral management for hospitals, specialties, and PCPs. Trusted by over 100,000+ happy provid... Read more

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HoneyBook

HoneyBook is a cloud-based customer relationship management (CRM) solution designed for small businesses. The solution helps users manage business processes from inquiry through to invoicing. HoneyBook lets users manage projects, ... Read more

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Acuity Scheduling FrontRunners 2020

Acuity Scheduling is a cloud-based appointment scheduling software solution that enables business owners to manage their appointments online. The product caters to the needs of small and midsize businesses as well as individual pr... Read more

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AppointmentPlus

AppointmentPlus is a cloud-based scheduling tool suitable for businesses of all sizes and industries. It offers configurable appointment setting tools, embeddable features for websites, HIPAA-compliant appointment scheduling for p... Read more

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Peek PRO Tour Operator Software

Peek Pro is a cloud-based solution for tour and activity operators of all sizes. The software helps activity operators by providing their websites with an online booking management engine and centrally manages online, offline... Read more

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Cogsworth FrontRunners 2020

Cogsworth is a cloud-based appointment scheduling solution that helps businesses manage various booking operations and routines. Cogsworth allows clients to schedule appointments through embeddable online forms. The built-i... Read more

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Wix

Wix is a cloud-based landing page solution that helps users create and manage websites. The solution provides multiple templates with video backgrounds, fonts and animation. It allows users to customize the website with their own ... Read more

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WellnessLiving

WellnessLiving is a cloud-based business management solution for wellness studios of all sizes. The key features of the solution include online booking, payments, class scheduling and marketing management. WellnessLiving feat... Read more

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vcita

vcita is a cloud-based customer relationship management (CRM) solution for small businesses. Entrepreneurs and business owners can manage their client engagements from any device from anywhere. It enables organizations to dri... Read more

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TimeTap

TimeTap is a cloud-based appointment scheduling solution that caters to small and midsize businesses across various industries such as consulting, counselling, health care, financial services and more. Key features include recurri... Read more

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Apptoto

Apptoto is a cloud-based solution that helps small to large businesses schedule appointments and deliver personalized reminders to clients, improving workflows across the organization. The centralized platform comes with search fu... Read more

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Genbook FrontRunners 2020

Genbook is a smart all-in-one online scheduling solution that helps small business entrepreneurs build a better business experience. Key features include appointment reminders, automated scheduling, online booking and payments, cl... Read more

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EZnet Scheduler

EZnet Scheduler is a cloud-based appointment scheduling application that enables users to access their appointment details from mobile devices. The solution helps users reduce no-shows, optimize employee efficiency and avoid ... Read more

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Rosy

Rosy Salon Software is a cloud-based salon and spa management solution designed for small and midsize businesses. It offers client scheduling, point-of-sale, inventory management, reporting and marketing within a suite. The produc... Read more

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Marketing 360

Marketing 360 is a cloud-based marketing platform suited for entrepreneurs as well as small and midsize businesses. This solution allows organizations to run social media advertising campaigns, conduct search engine optimization (... Read more

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Fresha FrontRunners 2020

Fresha, formerly Shedul, is a cloud-based appointment scheduling and business management software solution. It offers slot booking, calendar management, product management, service management and a point of sale (POS) functionalit... Read more

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Square Appointments

Square Appointments is a cloud-based appointment management solution that enables professionals to manage bookings, appointments, generate leads and accept payments. The solution suits the needs of retailers of all sizes in a vari... Read more

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HelmBot FrontRunners 2020

HelmBot is a cloud-based solution designed to help small to midsize businesses manage various administrative operations, such as appointment scheduling, project management, marketing automation, inventory tracking and more on a ce... Read more

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Buyers guide


Last Updated: April 1, 2021

 

For businesses that provide appointment-based services to customers, the ability to track the status of those appointments is very important. Doing so can help curb no-shows, optimize operations and even attract or retain clients.

Appointment scheduling software can help your business achieve these goals by enabling users to manage reservations, take bookings and schedule appointments.

After reading this guide, potential buyers will know how to find the best solution for their needs. Here’s what we’ll cover:

What Is Appointment Scheduling Software?
Common Functionality of Appointment Scheduling Software
Benefits of Appointment Scheduling Management Software
What Type of Buyer Are You?

What Is Appointment Scheduling Software? 

At a certain point, paper-based datebooks, agendas, calendars and planners just aren’t effective for appointment tracking. They’re hard for teams to access simultaneously, not equipped for large-scale scheduling and more vulnerable to getting lost or stolen than digital appointment-setting tools.

Appointment scheduling software is increasingly becoming a must-have technology for service-based businesses. These systems help you automate scheduling processes by enabling both customers and employees to book appointments and organize meetings.

Among other things, the software facilitates appointment cancellations, rescheduling and online payment processing. It can also be used to send out automated reminders and capture customer information that can be used to run effective marketing campaigns.

These systems can help schedule many different kinds of appointments, including classes, workshops, special events and tours. They’re valuable in a variety of industries, such as:

  • Health and beauty (e.g., medical practices, spas and salons)
  • Fitness and recreation (e.g., gyms, yoga studios and personal trainers)
  • Financial services (e.g., tax consultants and accountants)
  • Auto maintenance (e.g., mechanics and car washes)
  • Food service (e.g., restaurants and caterers)
  • Field service (e.g., pest control and housecleaning)
  • Education (e.g., tutors and universities)

Common Functionality of Appointment Scheduling Software

Most appointment scheduling software solutions come with some or all of the following capabilities:

Online booking Enables customers to book, reschedule or follow up on appointments online by using an intuitive drag-and-drop interface. Certain systems allow users to create online bookings that automatically synchronize across multiple devices, including desktops, tablets and mobile devices.
Real-time automated scheduling The software can confirm or deny an appointment instantly when a booking request is made, based on availability. It can also manage a waiting list of appointments that can be substituted if an existing booking is cancelled or rescheduled.
Calendar management Users can create appointments or meetings on their calendars and share them with participants at multiple locations. This feature may also include synchronization with third-party calendar management applications used by the participants (e.g., Google Calendar).
Automatic reminders Allows users to send reminders to customers about upcoming appointments via email notifications or SMS text messaging.
Customer scheduling Enables customers to view the calendars of all professionals in an organization so they can book an appointment with whomever they prefer.
Staff scheduling Allows business owners to effectively manage employee work hours by tracking their calendars in real time.
Online payment acceptance Some solutions offer integration with electronic payment gateways to allow users to collect payments whenever appointments are booked.
Promotions and deal management Allows users to create deals and promotions that can be applied across a certain timespan on employee calendars to incentivize bookings.

Benefits of Appointment Scheduling Software

Professionals and business owners can realize multiple benefits as a result of adopting appointment scheduling software, including:

Reducing no-shows. Automated scheduling keeps track of upcoming appointments and automatically sends call, email or text notifications to customers to remind them of upcoming appointments. Certain solutions go a step further by letting customers confirm appointments via these reminders. This helps reduce no-shows and allows businesses to better utilize their staff.

Improving staff efficiency. Service professionals often find it challenging to manage customer appointments during peak hours. Without the right software in place, they can risk double-booking appointments, which can lead to lost customers. Appointment scheduling software enables easy scheduling, single-touch rescheduling and the ability to confirm appointments with customers so time isn't wasted.

Driving revenue. With software automating the scheduling process, employees have more time to focus on revenue-generating activities, such as seeing more customers per day. Integration with electronic payment gateways can help expedite the billing process so businesses are paid more quickly.

Attract and retain clients. The easier you make it for customers to schedule time for your services, the better experience they’re likely to have. With 24/7 online appointment scheduling, your clients don’t have to abide by normal business hours to make a booking. This is both a valuable asset for marketing your services and a convenience to convince current customers to stay loyal to your business. In fact, a Software Advice survey of chiropractic patients found 25 percent would be interested in scheduling appointments through an online portal.

What Type of Buyer Are You?

Choosing the right appointment scheduling software depends on the size of the business. Consider the following buyer types:

Individual professionals. Professionals in the service industry typically operate individually, which means their earnings depend on the number of appointments they are able to manage efficiently. For these individuals, providing an online booking interface to customers and enabling web-based appointment scheduling is crucial. Both of these features are now fairly commoditized, and most appointment scheduling solutions offer them.

Small and midsize businesses. These businesses typically operate as establishments with up to 100 employees. It is essential for these businesses to reduce no-shows and improve revenue by freeing up employee bandwidth. An ideal software solution for these types of businesses should offer reminders, notifications and employee scheduling features in addition to online booking and appointment scheduling.

Large enterprises. These companies focus on customer engagement and retention by allowing customers to perform multiple tasks from the same interface. This can include offering an integrated payment interface that allows users to book an online appointment with their desired professional and then pay for the booking without leaving the company’s website. Large enterprises also promote customer engagement by offering discounted deals, which can be attached to certain dates on employee calendars.

 

FrontRunners

Your Guide to Top Appointment Scheduling Software, October 2020

Software Advice uses reviews from real software users to highlight the top-rated Appointment Scheduling Software products in North America.

Learn how products are chosen

Explore FrontRunners

“Usability” includes user ratings for Functionality and Ease of Use.“Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money.Reviews analysis period: The reviews analysis period spans two years and ends on the 15th of the month prior to publication.