Field Service Software

Finding software can be overwhelming. We've helped thousands of service businesses choose the right field service software so they can improve scheduling accuracy and manage field reps.

Showing 1-20 of 180 products

Housecall Pro

Housecall Pro is a cloud-based field service management app for service professionals to automate their workflows. This solution includes a native mobile app and complementary web portal and serves a wide range of industries, such... Read more

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Recent recommendations: 187 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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mHelpDesk

mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting paid. This includes customer management, quoting, dispatching, invoicing, billing and reporting. mHelpDesk has multiple... Read more

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Recent recommendations: 186 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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WorkWave Service

WorkWave Service is a cloud-based field service solution. It offers mobile and desktop applications to connect field workers to the office to provide visibility into what’s happening in the field. The mobile applications allow field... Read more

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Recent recommendations: 141 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Service Fusion

Service Fusion is a cloud-based field service management software. It caters to businesses of all sizes across multiple industries. It offers field service management, GPS fleet tracking, credit card processing and mobile applications... Read more

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Recent recommendations: 121 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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ServiceTitan

ServiceTitan for HVAC, plumbing and electrical home service businesses is a cloud-based field management platform that offers scheduling, dispatch, invoicing, sales, and more. The platform offers marketing ROI and conversion tracking... Read more

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Recent recommendations: 75 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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FieldEdge

FieldEdge by dESCO is a cloud-based Field Service Management solution for home service contractors in fields including HVAC, plumbing, electrical and more. The solution allows companies to manage business operations remotely. The... Read more

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Recent recommendations: 73 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Verizon Connect Work

Verizon Connect Work is a cloud-based field service solution that allows users to organize schedules, manage and track job progress and manage dispatching process. Office and field workers can receive job information and updates on... Read more

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Recent recommendations: 73 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
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Mobiwork MWS

Mobiwork MWS is a suite of field service solutions that features GPS tracking, inventory management, billing and invoicing, work order management, electronic forms, scheduling and dispatch and contact management. It offers cloud-based... Read more

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Recent recommendations: 43 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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ThermoGRID

ThermoGRID is a cloud-based, field service solution for small to midsize residential contractor companies. It offers an integrated suite of applications to help automate the day-to-day operations of the business. Before sending a... Read more

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Recent recommendations: 25 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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ServSuite

ServSuite by Service Pro is a cloud-based business management solution for pest control and lawn care companies. It features standard field service software capabilities, which includes contact management, GPS tracking and inventory... Read more

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Recent recommendations: 23 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
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360e

360e is a cloud-based field service software solution designed by contractors for contracting businesses. It’s a fit for contractors in construction, electrical, property management, and a variety of other industries. Additionally,... Read more

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Recent recommendations: 13 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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PestPac

PestPac, a WorkWave software, is a web-based field service management solution, offering unique, features to improve productivity, profitability, and customer satisfaction. PestPac is a scalable solution that can serve single technicians... Read more

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Recent recommendations: 12 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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simPRO Enterprise

simPRO Software develops business management cloud-based solutions for the trade and service industries to help organize and automate processes. simPRO was created for service, project and maintenance contractors specializing in HVAC,... Read more

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Recent recommendations: 12 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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Service Cloud Field Service

Service Cloud from SalesForce is a cloud-based customer service management solution that is designed to initiate customer service activities from anywhere. Built on the Salesforce1 Platform, Service Cloud works to centralize and optimize... Read more

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Recent recommendations: 9 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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ServMan

ServMan by Cube Six is an on-premise enterprise management and accounting solution designed for businesses in the field service industry. ServMan has been used by industries including electrical, plumbing, Construction, IT Services... Read more

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Recent recommendations: 9 recommendations

Platforms: Win
Deployments: Cloud, On premise
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Visual Planning

Visual Planning is a hybrid resource management and scheduling platform that helps businesses to manage their assets and day-to-day operations. The solution can be deployed on-premise or hosted in the cloud. Visual Planning offers... Read more

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Recent recommendations: 8 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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UpKeep

UpKeep is a cloud-based integrated field service management and enterprise asset management (EAM) solution that provides businesses functionalities to manage their assets and facilities. The solution is accessible via desktops, laptops,... Read more

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Recent recommendations: 7 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
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SkyBoss

SkyBoss is a cloud-based field service solution suitable for businesses of any size across a variety of industries. Key features include modules for scheduling and dispatch, invoicing and work orders, client tracking, task management,... Read more

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Recent recommendations: 7 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
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Launch27

Launch27 is a cloud-based online booking solution suitable for service businesses of all sizes. Key features include customizable online booking forms, availability calendars, appointment notifications and online fee payment. Launch27... Read more

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Recent recommendations: 6 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
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SYNCrew

SYNCrew is a cloud-based time tracking solution for field service teams. The solution caters to businesses with mobile employees and allows them to track data such as hours worked on the site and crew location. The solution allows... Read more

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Recent recommendations: 6 recommendations

Platforms: MacWinLinux
Deployments: Cloud, On premise
Business Size:
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Buyer's guide


Last Updated: March 23, 2019

A myriad of vendors offer field service management solutions, and different systems address the needs of different types and sizes of businesses, from small pest controllocksmith, plumbing, or landscaping operations to global enterprises in industries such as communications or manufacturing. We’ve written this buyer's guide for buyers who want to understand this complex market.

Here’s what we’ll cover:

What Is Field Service Software?
What Type of Buyer Are You?
Field Service Software BuyerView Report
Benefits and Potential Issues
Market Trends to Understand
Recent Events You Should Know About

What Is Field Service Software?

If you have ever waited from noon to 6 pm for a representative to appear, you know the importance of a good system. This mobile field service software category helps companies schedule and track outside operations. For representatives, it provides schedules, routes, customer information and information regarding necessary supplies and parts. Managers can schedule outside agents and resources, track customer history and manage work orders.

Core functions include:

  • Trouble ticketing
  • Repair center
  • Order management
  • SLA compliance tracking
  • Resource scheduling
  • Dispatching
  • Route planning
  • Parts inventory management
  • Contract management
  • Partner management
  • Forecasting and reporting

Advanced field service solutions feature mobile support, failure analysis, RMA management, voice-generated customer appointment reminders and project management.

In the customer support spectrum, these systems expand on help desk (HD) systems and overlaps customer support systems. HD systems provide applications for trouble ticketing and directed problem resolution but do not offer field-related functionality. Customer support systems may provide scheduling and inventory management or may integrate to a complete system. Some solutions also focus exclusively on one function, service dispatch software, for example.  

Companies needing a more sophisticated maintenance management system with features like equipment and preventive maintenance should review our CMMS buyers guides.

What Type of Buyer Are You?

Before starting your research, you’ll need to assess what kind of buyer you are. We believe 90 percent or more of buyers fall into one of the following categories:

Direct buyers. These buyers work for firms that maintain their own unit. They have straightforward needs which are addressed by a wide range of providers.

Contract buyers. These buyers work for firms that contract out work. These buyers have special requirements for passing work requests, tracking request fulfillment and tracking customer satisfaction.

Enterprise buyers. These buyers work for large organizations. These buyers may have multiple fleets and they place a premium on integrating information across units and with the customer support organization.

Small business buyers. These buyers work for small businesses moving beyond Microsoft Outlook, spreadsheets or even whiteboards and sticky notes, and want to add FSM capabilities for planning orders and tracking customer satisfaction.

Field Service Software BuyerView Report

Every year, Software Advice talks to hundreds of field service software buyers, which provides us unparalleled insight into their motivations for investing in new technology. Recently, we analyzed a random sample of these interactions with companies evaluating field service systems to uncover the following trends. Click here for the full report.

Benefits and Potential Issues

Reduce scheduling costs One of the big costs is the actual scheduling of calls. Manual systems needed to leave large “windows” for appointments and allow ample time between scheduled stops. These systems can schedule appointments more densely and reduce travel times through intelligent routing.
Increase customer satisfaction Systems can increase customer satisfaction