Housecall Pro Software


 

Housecall Pro is a cloud-based field service management app for service professionals to automate their workflows. This solution includes a native mobile app and complementary web portal and serves a wide range of industries, such as cleaning, plumbing, electrical, HVAC and more.

Housecall Pro allows companies to forego paperwork in favor of digital automation. It offers features such as job scheduling, dispatching, payment processing, estimates, automated receipts and invoices, customer notifications, company chat, as well as postcard and email marketing automation.

Customers can book services via the HouseCall mobile app, communicate through a centralized messaging system and make online payments.

The mobile app can be accessed on both Android and iOS devices. There is a free version for single owner/operators, which offers many of the core features of the paid version. Premium pricing is based on the number of users, and an enterprise license is also available.

This solution is available across the U.S. and Canada.

 

Housecall Pro - Online booking
 
  • Housecall Pro - Online booking
    Online booking
  • Housecall Pro - GPS tracking
    GPS tracking
  • Housecall Pro - Reporting
    Reporting
  • Housecall Pro - Invoicing and payment processing
    Invoicing and payment processing
  • Housecall Pro - Postcard and email marketing
    Postcard and email marketing
  • Housecall Pro - Schedule and dispatch
    Schedule and dispatch
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

753 Reviews of Housecall Pro

 

Start your review of Housecall Pro

Click to start
https://www.softwareadvice.com/field-service/housecall-review/
Software Advice Reviews (147)
More Reviews (606)

Showing 1-20 of 147

Ben from Prime Electric
Specialty: Electrical
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Amazing Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great software and even BETTER customer support. These guys rock and its clearly shows that they care about their customers.

Pros

Ease of use, saves HOURS on data entry, everything in one place - scheduling, payments, invoicing, client interaction, etc.

Cons

Missing some features such as payment terms, custom forms, custom fields, etc. Other than that, everything is good!

Review Source
 
 

David from Action Air
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

How HCP works with Quickbooks On-Line

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Activities entered into Housecall Pro as an invoice are synced over to QBO very seamlessly. Like the dashboard that shows open and outstanding invoices, job status and time tracking.

Cons

Adjustments are needed at times, but it's pretty simple to make QBO correct, which is where most of the reporting is done. Would like to see the time tracking work more like a time sheet you could use at the end of the week for payroll.

Review Source
 
 

Ben from Thriveworks
Specialty: Landscaping
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Wonderful program, easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

keeps me going from job to job with ease- not a whole lot of extra thinking required. I just make sure to keep all my jobs updated and the app does the rest. Makes getting payments easy.

Cons

getting started with the system if you're coming from paper invoicing and such can be an absolute pain, but it's worth it. Just takes a while

Review Source
 
 

Jacquelyn from Alfano Mechanical
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Amazing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Love this program and would definitely recommend this to any business.

Pros

So simple, clean, and easy to use while still a very powerful software. As a young business manager with a new company, this program allowed me to prove myself with its implementation. Allows for total insight into abstract details of the business with the dynamic dashboard. Complete ease of use, helps me in processing payroll with the clock in/clock out time tracking feature. Customer service chat almost always responds in less than 5 minutes - takes some getting used to for chatting in instead of calling, but honestly, chatting is so much better. Quick responses, no annoying hold music, can do other things while you wait for their response.

Cons

Nothing as of yet. I just finished configuring everything and getting all of our information off of the old program and on to this one, so I will update if/when I have any cons.

Review Source
 
 

Christopher from NOW Service Pros
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

housecall

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

over all great software great customer support

Pros

easy to use
great value
has changed the way we schedule service really works great
the gps section works great

Cons

sometimes its hard to get the pictures to load into the software but is getting better
the credit card processing part of the app is horrible recommend using own credit card processing company

Review Source
 
 

Jay from Tv guy Jay
Specialty: Home Appliances / Electronics
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Awesome product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I recommend it all the time. It's changed my business. Constant customer communication. Instant verification. Easy to dispatch jobs. Great product.

Pros

Easy for installers. Verification of appointment with customer in advance. Automatically done well

Cons

The permissions could be separated better. I would rather installers not be able to change appointments bit this permissions is linked to another which is needed.

Review Source
 
 

Mario from Solution Painting Inc
Specialty: Property Maintenance
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Is a good tool for a small business

Pros

The software is Time saver, a great multi tasking tool, creates any report, easy to learn, great lead tracking system.

Cons

Email automation option can only be schedule after the job is accepted the option cannot be used before acceptance of the job therefore there is not good for us that we do a lot of follow up of the estimate, no option to search by estimate or job number directly we have to search for the customer in order to have access to the estimate of jobs

Review Source
 
 

Malka from Complete Neuropsychology PC
Specialty: Healthcare Services
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Great Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Housecall Pro makes it super easy to merge your clients into their software. The map feature makes routing easy and the address suggestions enables you to quickly add new clients. Tags enable you to organize your clients effectively.

Cons

The only thing I don’t love about this software is that you are unable to create a pool of clients.

Review Source
 
 

Leah from AirAce Heating and Cooling Company
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

HouseCall Pro Makes Organization Easy So We Can Focus on Growth And Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The support and continued integrations from the team at HouseCall Pro have been exceptional!

Pros

It's simple to use yet powerful. Our customers love the notifications they receive letting them know we are on the way. We love the ability to set tags and see job and payment status. The chat support from HouseCall Pro has been wonderful. And, their team is always responsive and creative in helping us come up with solutions to our specific business needs.

Cons

We have an extensive inventory list. This took us a while to set up. However, we knew this before making our decision to transition to HouseCall Pro. In the end we're getting a custom catalog. So, it's been well worth the effort.

Review Source
 
 

Angel from Chavez Contractor Services LLC
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Great system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use and great automated communication with clients

Cons

A bit pricey, but is worth it
It does sync with QBO but does not transfer everything and bit buggy sometimes it has been my experience

Review Source
 
 

Shari from Marvin Design Gallery by Evanston Lumber
Specialty: Construction
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Works well for our company, keeps our department up to date.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our previous system was outdated and offered no customization or detailed history so this makes a big difference. This hit all of our major needs as well as many of our wants. It's simple enough that someone without a lot of tech/app experience can jump right into using it. Their are useful video tutorials if they want more assistance.

Pros

Being able to see customer history is a big thing for us - I can go to the customer and see all of the times we've been out. Seeing real time updates is a huge plus - I can see photos from the job site and notes immediately after our tech submits them in the field which means we can start ordering parts or anything else we need to do right away. Scheduling is easy and our techs get updates on their phone with all of the info they need right away. I like customizing employees photos and colors so visually the schedule is easy to tell who is scheduled before even clicking to get detail. The start and finish button are fantastic. One of the most useful features beyond basic scheduling is job tags and the ability to run reports. I can export our appointment data and sort it so we can really see where our time is being spend and how. Customer support/chat is really helpful.

Cons

There are a few features and functions that we would like that are not currently offered - fortunately they welcome feedback and do take our requests as considerations for future updates

Review Source
 
 

Andrey from Appliance repair service
Specialty: Home Appliances / Electronics
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Great app for maximizing efficiency

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall a very good software

Pros

Easy to use, has customer history for previous jobs, google maps easily accessible for navigation, scheduling and payment options are very smooth except 3% credit charge.

Cons

Address from app sometimes comes up as a different house number on google, no debit card payment option and 3% fee deduction from credit transactions.

Review Source
 
 

Jennifer from FJR Plumbing, Heating & A/C
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

replaced 2 software platforms for less than 1/4 the total cost

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love the ability of keeping the customer "in the loop". They know when their appointment is, they also get notification that our tech is on the way (along with his name). They get invoices digitally, and estimates get sent digitally, giving them the ability to accept or decline the estimate right there online.

Cons

I wish that the conversations in the app between the customer and the technician would be made a part of the customer file and accessible through back-office end.

Review Source
 
 

Walter from Payne's Plumbing
Specialty: Plumbing
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Plumbing business user

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This app does everything I need and makes it very fast and easy . I use it everyday for just one van operation and it works wonderful

Cons

Tax reports are non existence .. however you can connect QuickBooks’s to it which will help with the part

Review Source
 
 

Kenneth from Carpet Cleaning
Specialty: Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Doing business is much easyier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

A feature i think would be help full is duplicate invoicing or estamtes also alarms so if some people dont want to give us there email an alarm for us to call them personaly and track it thru the house call

Pros

I like being able to send invoives from my phone i also like my data base being ar my fingertips when in the field

Cons

The thing that frustrates me is Not being able to correct adress from phone i have to wait till i get back to my pc

Review Source
 
 

Mark from Fitzgeralds Creative Coatings
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Very user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Too many to mention. Easy to use. Tech love it. Customers really like that they get notified when the techs on the way.

Cons

The only thing I have found is there isn't a place for customers po#. Great app.

Review Source
 
 

Jonathan from Revolution Air, LLC
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Awesome Application

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As a startup, HouseCall Pro has given us the ability to focus on our customers, and company metrics without getting bogged down in data entry, or worse yet...stacks of paper!!

Pros

It’s been a great way to facilitate and enhance communication and end user experience with our customers as well as within company.

Cons

Although there are alternatives, such as the iPhone only app or for Admins, logging in through a browser, there is currently no iPad app available.

Review Source
 
 

Edgar from Kern carpet cleaning
Specialty: Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

We have not been where we are without House call, we focus mainly on returning customer and House call organize everything to make it easier to do so automatically sending emails after each job.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Thank you for all your effort in growing the company. You continue to make us look great every time. Thank you!

Pros

The online booking system, the customer communication, the dispatching automatic message and emails.

Cons

No offline version if we are at an areas with no reception we are screw, , no iPad version we use iPad and the way the mobile phone add service line it’s much easier than on the desktop version.

Review Source
 
 

Dustin from D’s Mobile Detailing
Specialty: Automotive
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

So glad I found HouseCall Pro!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

I absolutely love how ahead of the game HouseCall Pro, they thought of things that I never would have but now I couldn’t live without.

Cons

I really don’t have anything to say that is a con for HouseCall Pro but if I could see one thing added it would be smart tags for email that would auto populate information like customers name...etc.

Review Source
 
 

Damian from Avant-Garde LLC
Specialty: Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Best Software for a Mobile Company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The way things work with quickbooks and how much time I save is amazing. The ease of use by both the customers and employees is great. The gap of communication is amazing.

Cons

The way customers with multiple address and how you can track what you have done at that address is very difficult and frustrating.

Review Source
 
 
 
Write a Review
Showing 1-20 of 606

Sabrina from Future Maids Cleaning Service LLC

April 2018

April 2018

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It puts my business almost in complete auto pilot . It keeps my schedule clean and helps with organizing and disbatching the workers . Be able to communicate with employees and customers through an app. Allowing our customers to know who is coming and that there on there way. I can't speaking more highly of this company or its software

Cons

Still a growing company and having bugs
There isn't anything that I have to say that I don't like. I knew signing up that they were a growing company and everything wasn't going to be perfect. However, just in a little over a year they have added so many new helpful features and continue to make it better.

Review Source: Capterra
 

James from Air Design Inc.

April 2018

April 2018

Handles the basics of what we need very simply

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use with a clear screen, technical support is always available and they get back to you right away

Cons

No fields for equipment model and serial numbers, a place to store service contract information, would like the schedule screen to show at a glance what the tech is doing at the call

Review Source: Capterra
 

CHANDRA from MAID OF PERFECTION

April 2018

April 2018

LOVE HCP AND HAVE RECOMMENDED MANY TIMES. WILL USE FOR MY NEXT BUSINESS VENTURE 100%

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

TAKES AWAY FROM ME HAVING TO DO PAPERWORK AT THE END OF EVERY DAY..EASY TO USE AND MY CLIENTS LOVE IT!!

Cons

WISH I COULD SEND A MASS EMAIL AND OUR SCHEDULE CHANGES SO FREQUENTLY SO WERE ALWAYS CHANGING THE TIME OF DAY FOR OUR CLIENTS AND IF I UNCHECK "NOTIFY CLIENT" THAN THEY DONT GET NOTIFIED HOWEVER, I DONT WANT THEM TO GET A TEXT EVERYTIME I CHANGE THE TIME..COULD ANNOY THEM EASILY.

Review Source: Capterra
 

Eric from Airborne Texas air

April 2018

April 2018

Love the software it is excellent for the price point

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The scheduling and invoicing is set up nicely and is very easy to us. I like the calendar integrations as well as the quick books.

Cons

It doesn't have a feature for maintenance agreements. I would like it where I can add a customer to a maintenance agreement program and auto bill them monthly and have a reminder set for them when it's close to the time for their maintenance.

Review Source: Capterra
 

Deborah from TG Electrical Services
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Very user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Still on a learning curve.

Pros

Only been using HouseCall Pro for 1-1/2 weeks. It is very user friendly, easy to figure out on my own. I love the webinar training.

Cons

Since I have been using it only 1-1/2 weeks, there are things that come up on a daily basis that needs to be addressed.

Review Source: Capterra
 

Jessica from Illustrated Handyman, LLC

April 2018

April 2018

Use it to schedule jobs and dispatch guys for my handyman/home repair business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

That everything is all together in one single program, scheduling, customer database, notes, pix, estimates, invoices, etc.

Cons

That I pay amount/month to use the program, then an additional 2.9% for card transaction AND have to wait TWO DAYS to see my money hit the bank. There is no monthly fee to use Square and I see my money the next day! This is getting close to being a deal breaker for me.

Review Source: Capterra
 


April 2018

April 2018

Very easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The customer service is terrific! Also i like the simplicity that this offers. It's just very easy to get the feel for the software.

Cons

The mobile app and the desktop version are so different. It actually did take me some a little time to learn how to properly use the app.

Review Source: Capterra
 

Carlos from Excellence irrigation

April 2018

April 2018

Best I've found for service industry. They are always improving. Helps me tMe the beast.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Features are rich. Support is always a call away and very responsive. They take feedback and seem to implement changes. Hard to find in a software management app.

Cons

Does not have a live search.
Search engine in app could be improved. Sometimes servers seem to be slow, although it may be my cell service.

Review Source: Capterra
 

Laura from Instant Air
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

The software is very functionable. It has everything you need to run a service company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My time management is being utlitized.

Pros

You can do the invoicing right from the program, see all of the history of the customer. The functionality is very easy.

Cons

That it sends notifications to the homeowner every time you change something. You have to make sure you uncheck the notifications box.

Review Source: Capterra
 

Ricardo from RE-FRESH PURIFICATION

April 2018

April 2018

I was hesitant at first but by week 2 of the 30 day trial, I was hooked.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is a one stop shop that I can access from my mobile device while I'm moving around town. Now that I have my price list built, I can quickly update jobs & estimates without having to go back to the office. It's a definite time saver.

Cons

Although I created my own format, I wish there were pre-made fillable forms. As an HVAC contractor having a standardized fill-in-the-blank type form would be a professional asset. (ie. maintenance, inspection, installation checklist)

Review Source: Capterra
 

Randy from Climates solutions

April 2018

April 2018

Best system for service companies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great value for service. Adaptive and best experience for our customers. Customers love the up dates by text and online booking

Cons

Add more industry spacific features for hvac. Would like service contracts and inspection check list

Review Source: Capterra
 

Nicole from Mister Sparky of Beaverton
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Overall I am happy with the software. I am looking forward to the changes yet still to come.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Better communication between our business and customers.

Pros

The communication to customers via email and text is amazing! I love that you can convert an invoice back to an estimate, that you have the ability to created "options" for estimates and the easy approval/decline process that it offers for customers. Overall I am pretty satisfied with all of the features that it offers and am looking forward to the changes yet to come.

Cons

The inability to create additional contacts for each customer and the ability to link a specific customer to a specific job. I also don't like that there is no separate area where private notes can be added to one area (not necessarily to specific jobs) which allows the system to automatically stamp the note with the date/time.
Now, I am not certain since I do not have the higher priced software that offers the GPS tracking, but it would be extremely helpful with the timeclock feature to have the timeclock track times throughout the day, logging from the time the tech clocked in to the time they marked themselves en-route, on-site, and finished throughout the entire day. This would be of great value when matching tech timesheets against HCP or even to integrate it completely as a timesheet that the tech would be paid from (this is helpful in getting techs to correctly mark jobs since they know that's how they will be paid).
One thing about the existing software that I dislike is that if an estimate/invoice is sent and gets returned due to an invalid email address, for it to send an automatic email notification to the administrator advising of the invalid address. Unless I specifically go in and look at the activity, I don't see that it was returned. It would also be really great to have some individualized set up meetings with someone who knows the ins/outs of the software and could help by phone or video meeting with set up.

Review Source: Capterra
 

Paul from ATEC ELECTRIC INC.

April 2018

April 2018

It's made my day a better day

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Keep tract of schedule job also I had issues running late on a job Austin traffic was bad and was able notify customers running late with a click of a button

Cons

Non its awesome when it's comes to computer i'm illiterate With technology but this app makes it easier to use and understand. Thanks Housecall Pro

Review Source: Capterra
 

PG from EcoClean

April 2018

April 2018

Very convenient and professional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Its laid out very nicely, the map comes up on the customer profile with a photo of the house or business! Easy to find old records

Cons

I would love to be able to send a document through email to obtain an online signature from client; This is really not a con, just an extra feature I would like to have in addition to all of the other awesome features of Housecall Pro !!!

Review Source: Capterra
 

Paul from Northside Appliance Services

April 2018

April 2018

Review on HouseCall Pro

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

They charge way too much but overall it's good. It has everything I need for scheduling to invoicing. And now I'm going to keep rambling on.

Review Source: Capterra
 

Thomas from Solutions Heating & Air

April 2018

April 2018

Exceptionally satisfying! My customers, technicians and I really enjoy using this program. Thanks!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It made scheduling easy and operation easy to track

Pros

Text & email reminders to technicians and clients. Postcards for promotion. Simplicity of operating.

Cons

How creating an appt on the desktop is different from the mobile app. It takes some getting used to when you are used to the mobile app then go into the office and use it.

Review Source: Capterra
 

Courtney from ASL Electric

April 2018

April 2018

HCP helps us stay organized and productive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the customer support, functionality and customer database. While consulting with customers and our owner I can pull up customer information and make the customer scheduling experience as seamless as possible.

Cons

Segments should have the option or suggest that you keep the same employees and time frame as you add segments.

Review Source: Capterra
 

Omar from EMP 3 Solutions, Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

I am a new user, the transition was extremely easy. My crew and I find it easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Piece of mind

Pros

My customers experience has been extremely favorable. The on my way feature has received enormous amount of positive comments, The comments I have received from my customers is that they don't have to be home waiting around. My crews love the features that they can save there pictures to the invoice, They can have there tickets signed and collect there payments on site.

Cons

The Job address when different then the billing is a bit complex, I believe HCP software should request the information on all estimate and Invoices

Review Source: Capterra
 

Jeff from Refrigeration Automation Associates

April 2018

April 2018

simple, easy, gets the job done, good value tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

easy to start. Porting information over from another tool was easy. I was operational in a day or two and flying the tool with grace after a week.

Pros

I like the ability to sort and download invoices so I can better service repeat commercial customers with an invoice summary.

Cons

I'd like the ability to use the tool as a CRM. Or link it with one so I can manage customers in development with those active on the job.

Review Source: Capterra
 

Andrea from G.M. Plumbing Corporation
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Very fast and easy transition.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

HCP is very user friendly. Our technicians have had a pretty smooth transition and love that they no longer have to fill out Job Details / Work Order forms.

Cons

We would love to be able to group chat in the App as well as message the techs via desktop version.
We also would like to set an invoice number to our liking and have it continue in sequence .

Review Source: Capterra
 
 
Write a Review