Housecall Pro Software

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Recommendations

FrontRunners 2022

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About Housecall Pro

Housecall Pro is a cloud-based field service management app for service professionals to automate workflows and streamline technician dispatch. This solution includes a native mobile app and complementary web portal and serves a wide range of industries, such as carpet cleaning, window cleaning, plumbing, electrical, HVAC, and more. Housecall Pro allows service businesses to forego paperwork in favor of digital automation. HouseCall Pro offers features such as Quickbooks Desktop & Online integration, job scheduling with GPS tracking, dispatching, payment processing, estimates, automated receipts and invoices, real time customer notifications, text message capabilities, automated postcards and email marketing automation. Clients can book services via HouseCall's on...

Housecall Pro Pricing

BASIC PLAN: $49/month billed annually - 1 User Features: Scheduling, Invoicing, Estimates + Reviews + Real-Time Dispatching + Mobile Payment Processing + Reporting + Google Calendar Integration + Customer Financing + HouseCall Customer Booking App + Email Support ESSENTIALS PLAN: $129/month billed annually - 1-5 Users Features: All features from BASIC PLAN + Online Booking + Employee Time Tracking + Unlimited Email Reminders + $0.86 Postcard Marketing + Company In-App Chat + QuickBooks Desktop & Online Integration + Live Chat Customer Support MAX PLAN: $279/month billed annually - 1-8 Users Features: All features from ESSENTIALS PLAN + Customizable Reports + Employee GPS Map Tracking MAX+ PLAN: Contact for pricing - 15+ Users Features: All features from MAX PLAN + Advanced Reporting + Strategic Account Manager

Starting price: 

$49.00 per month

Free trial: 

Available

Free version: 

Available

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Easy to Use

Housecall Pro User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 2,594 reviews

User Profile

Paul

Verified reviewer

Company size: 2-10 employees

Industry: Electrical/Electronic Manufacturing

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2020

Great Product!

CRAZY! how I ever managed without it. My life as a business owner was forever simplified by this on decision. Great Job Guys! Really, I mean it.

Pros

I appreciate the customer support team, always ready to improve. The pro vote feature is ingenious, I have seen several of my personal pro-votes come to fruition.

Cons

The name. When interacting with clients the name "HouseCall pro" is limiting this amazing product to residential service calls, when in fact it is so much more. I had to modify a few internal processes, but I've managed 2 and 3 month projects from 1 invoice allowing Change Orders to bill out as segments. the name should be revised, considering something more wild. Service Titan had the right idea on the wrong product.

Reasons for choosing Housecall Pro

A friend of mine who opened an HVAC company the same time I opened my company sold me on the idea of sharing leads through the software. I went for a test drive the first month and was sold after interacting with the customer support team. OMG everyone is awesome! If Chick-Fila and Home Depot had a baby. Stellar Customer Service Model...

Andrew

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

May 2022

The Best For Less

Outstanding product that has allowed our business to flourish as a top certified partner, providing a valuable scheduling key to our business model.

Pros

Houscall Pro offers the power and packaging of a large CRM/FSM at a fraction of the price point. No crazy per user rates, no wild addon costs, just packages that are flat rate, affordable, and well within the budget of even the smallest home services business.

Cons

Some features when released are generally half finished or in beta when they really need more time to cook, but they are desperate to try and satiate the cravings of their thousands of users

Reasons for switching to Housecall Pro

Way cheaper, way more sensible, way less complex without all the unnecessary bumf

Response from Housecall Pro

Hi Andrew, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team

Replied May 2022

Janet

Company size: 11-50 employees

Industry: Consumer Services

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2022

I Love HCP !!

Everyone that I've spoken to so far has been wonderful. All of my onboarding specialist have been especially fantastic. I have been extremely pleased so far.

Pros

I'm a new user but I love the dashboard where everything is very visible, scheduling is easy and Invoicing is a breeze... I LOVE IT !!

Cons

Just being a new user and getting used to the system

Reasons for choosing Housecall Pro

Because you came highly recommended from a friend that is also in the industry and she's super happy with your services. I talked to my boss about it for a year and we finally did an online tutorial and we both loved it. We called you the very next day and signed up !!

Reasons for switching to Housecall Pro

Too expensive per user and quite frankly, Housecall Pro does the exact same things and even better.

Response from Housecall Pro

Hi Janet, thank you for leaving us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro.

Replied May 2022

Orville Davis,

Verified reviewer

Company size: 2-10 employees

Industry: Renewables & Environment

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2021

Great ERP system for small businesses especially in Service industries

I love Housecall Pro

Pros

I love that I can do everything in one spot. Employees can clock in, jobs can be scheduled. Dashboards are present to view performance, and credit processing is easy.

Cons

A bit expensive per month but it definitely has a lot of features. Every now and then it will have some bugs but easily fixed.

Reasons for choosing Housecall Pro

The sales team was very informative and not pressuring.

Ausrin

Company size: 2-10 employees

Industry: Construction

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
2

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

April 2022

Drastically falling apart for long term user!

6 years ago it was good and slowly it has become more of a pathetic program based on the value for your dollar as a small business owner. The customer support is the worst in any company that I have ever seen. The longer your with them the worse you will be treated. If you do not upgrade with the growing cost of the company. You will be left behind on there older model app. Small business owners do not need all the bells and whistles what they need is a strong customer support system. Customer support is through a text messaging system. As a SBO one must do several jobs functions and can not wait for a text response. This is the now some people need answers ASAP. If we treated our customers the way HCP treated us. We would not be in business. For a company like HCP they need to be looking at customer reports and not so much of there monetary value of how much they can make from the consumer. Since I left them and closed my account they are randomly charging me $10 a month. Now they can not figure out how to stop the charge because no direct line to communicate the issue. So now I have to call my bank and charge back for unauthorized charges. Currently moved over to Jobber a little behind HCP but half the price. HCP quote should be: “if you want the best we will make you pay for it! We will offer you crap options for customer service support!”

Pros

Overall I use to like it 6 years ago and now it is crap.

Cons

Customer support is by far the worst. Price point is horrible too.

Response from Housecall Pro

Hi Austin, thank you for leaving a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again - Justin Baugh

Replied May 2022

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