Housecall Pro Software


 

Housecall Pro is a cloud-based field service management app for service professionals to automate their workflows. This solution includes a native mobile app and complementary web portal and serves a wide range of industries, such as cleaning, plumbing, electrical, HVAC and more.

Housecall Pro allows companies to forego paperwork in favor of digital automation. It offers features such as job scheduling, dispatching, payment processing, estimates, automated receipts and invoices, customer notifications, company chat, as well as postcard and email marketing automation.

Customers can book services via the HouseCall mobile app, communicate through a centralized messaging system and make online payments.

The mobile app can be accessed on both Android and iOS devices. There is a free version for single owner/operators, which offers many of the core features of the paid version. Premium pricing is based on the number of users, and an enterprise license is also available.

This solution is available across the U.S. and Canada.

 

Housecall Pro - Get booked online
 
  • Housecall Pro - Get booked online
    Get booked online
  • Housecall Pro - GPS tracking
    GPS tracking
  • Housecall Pro - Advanced reporting
    Advanced reporting
  • Housecall Pro - Invoicing and payment processing
    Invoicing and payment processing
  • Housecall Pro - Postcard & Email marketing
    Postcard & Email marketing
  • Housecall Pro - Schedule & dispatch
    Schedule & dispatch
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

383 Reviews of Housecall Pro

 

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Software Advice Reviews (123)
More Reviews (260)

Showing 1-20 of 123

Thomas from Mogg Heating and Air Conditioning
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Great Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Keeps me organized and on time to my appointments and stores all of my customer information so I️ can access it later.

Cons

Products and services don’t automatically save for future use and no place to input a customer purchase order number.

Review Source
 
 

Leo from Southern Cooling and Heating
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Overall a well designed product easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

easy to set up and use great customer service and priced well for a one person operation. I also like the postcard marketing

Cons

no option to track recurring contract maintenance a little expensive for more than a one man operation compared to some others.

Review Source
 
 

Michael from Ohana Stairlifts
Specialty: Medical Devices
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Great customer service and follow up

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Look no further, this is a great product.

Pros

I enjoyed working with the training staff and after I got everything completed it was easy to use. Most importantly is they were always available to help.

Review Source
 
 

Jose from J's Detail Cleaning Services LLC
Specialty: Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Very promising software but a little costly for a start up company.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

The features are all nice to have in one platform.

Pros

It has the potential to support a start up company with some cool features such as the map, time keeping for employees and job site.

Cons

For a start up company the cost may be a little to much for the type of service you're getting. Especially since you could get the same service from other sites for free.

Review Source
 
 

Dave from Knight Plumbing
Specialty: Plumbing
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Everything I want to run my business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the online booking feature. It will help me book calls even when I can't get to the phone right away.

Cons

More flexibility in the online scripting would be nice. There are some set "verbage" I would like to change.

Review Source
 
 

Joel from Quick Fix Appliance Repair LLC
Specialty: Home Appliances / Electronics
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Scheduling made easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use and customer's love it! Customers get a message when appointment is set and when technician is on the way. Very professional!

Cons

I don't like the glitches it has but that's the only thing I dislike about it. Tech support is very helpful though.

Review Source
 
 

Andrei from Hexagon Metrology
Specialty: Manufacturing Equipment
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Housecall Pro for the everyday use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall a very productive software.

Pros

I think that the variety of services, the ease of use, and the amount of information that is provided, makes this software very powerful.

Cons

I believe that if this software could process payment through the software, it would make it more appealing to users

Review Source
 
 

Lacarris from Maid Service
Specialty: Cleaning Services
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

HR Nightmare

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The only reason I can think that these guys are getting such great reviews for an incomplete product is that they are either false or other people arem ostly just using the CRM feature which is pretty Standard.

Pros

Nice layout

Cons

This company is going to ruin you if you choose them to help run your business.

GPS Tracking - False
Timekeeping System - False
Merchant Services - False
Scheduling & Dispatching - False

This company is in their Beta Testing Phase and they only have 3-4 Customer service reps working each day to address any concerns you might have. The GPS Tracking system will allow your employees to still time. The Time Keeping System will get you in trouble with any Labor Board and will help any employee win a lawsuit against you. Marketing system is non existing. Merchant services is non existent.

 
 

Mark from Avalon Property Services, Inc.
Specialty: Cleaning Services
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Easy to use and set up

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall a good product for the money. We looked at systems that had much more then we needed for a much higher price and this system, though not built specifically for our business (commercial janitorial) is flexible enough to work for us at a good price point.

Pros

Easy import of clients, mobile app, great customer service and follow up. desktop version is very robust and easy to navigate. training videos on-line are plentiful and very easy to understand

Cons

App needs a little more functionality. Need to have another option for non-office users to be able to create jobs but not have access to pricing. Would love the ability to write on photos when adding to notes/photos section.

 
 

Kim from The Termite Detective
Specialty: Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Good option for small service business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is an affordable option for small businesses. It's a great tool for managing a growing customer base. The text notification to customers is a definite plus. Customers are organized by email address, which can be a bit cumbersome is you are doing business with another company with multiple locations. All in all, a good value for the money.

Pros

Affordable for small businesses. Makes scheduling appointments easy. Texting notification to customers is a definite plus!

Cons

Desktop version is a bit clunky. Groups customers by email address. Sometimes can be slow to switch screens on desktop view.

 
 

Elizabeth from Excelsior Air LLC
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Excellent customer service!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

CSR was unbelievable during our implementation; not only providing answers to questions, but making suggestions for best practices and organization of data before I even performed some of the sections/steps. Their library of help articles and recorded or live webinars is already amazing, but their chat support is incredible if that is a more practical learning/Q&A resource for you. HouseCall Pro's level of personalized service and commitment to reliable, timely, competent support is absolutely unparalleled. This is one of the main reasons we chose them, and we could not be more pleased with our decision. Quickbooks integration was seamless and even though our data needs a lot of cleanup, the HCP team has been quick to suggest easily understandable and helpful solutions to make that job as efficient as possible for us. Do not hesitate to work with the HCP team; you won’t be disappointed!

Cons

A few things we wish the system had (reminders/alerts for employees on calendar, ability to create/dispatch/schedule from one screen, etc.) all seem to be in queue for eventual development, so it feels less frustrating than an answer of something like "sorry, we don't support/have that." We love HCP's communication and welcoming of feedback on things us as customers would like to see modified or developed.

 
 

Steven from Conyers Electrical Service
Specialty: Electrical
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Glad we went with house call pro

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love how easy the system is to use and how well it keeps track of all our day to day operations and customers love it.

Cons

I hope that the check in and check out will come with GPS tracking when our employees use it other than that its better than I expected

 
 

Serina from Totally Awesome Maids
Specialty: Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Plenty of Features, User Friendly & Awesome Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The sea of features HouseCall Pro has to offer has benefited our small residential cleaning company tremendously. We started off with pen & paper but now almost everything is accessible at a click of a button.
Invoices, customer database, job history, Quickbooks integration, and even realtime SMS notifications to our customers while our team is deployed to their homes, it's all been nothing but easy.
Great, awesome program for an Totally Awesome Cleaning company

Cons

No cons. If you ever find yourself in a strut with the program, just send a message over to the blue bubble and you'll get a quick response with either a solution or a promise to send your request over to their engineers. They are always open for improvement, and are great at helping you out the best they can.

 
 

Susie from Green Room Cleaners
Specialty: Cleaning Services
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Housecall Pro is AMAZING!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Every day, I think to myself how glad I found Housecall Pro. It has helped with almost every aspect of our company

Pros

I love the Quickbooks Integration, the ease of scheduling jobs and assigning to employees and the excellent customer service.

Cons

As with any new software, it takes a little time to figure out the best way to schedule stuff for your company but the customer service is very helpful.

 
 

Anibal from Maxx Force Pest Control
Specialty: Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Since day one I signed on they have made it to Mendez changes to the software. Satisfied with the service but can use some updates and changes.

Pros

Very easy to set up customers and appointments. Awesome that you don't have to use a different software for credit card processing.Awesome that you don't have to use a different software for credit card processing.

Cons

Does not have automatic text reminders for customers on their next scheduled appointment. I cannot set up reoccurring appointments on mobile app.

 
 

Karen from Coastal Tree LLC
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Coastal Tree Housecall Pro Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I through away for software that could not work for me and my crew.
Liars.

Pros

Easy to sign in
Estimate and invoice easy
Other than that they are bad.
I would not recommend lied and said I could get a refund if it didn't work for my company if I paid for a year.

Cons

Changing estimate to job does not clear from calendar. Customer history has to go in and out of to obtain
Messages only go to one person.
Bland invoices and estimates.
No second-page terms page could be fitted. Can't get a refund although I was told I could if I paid for a full year. Liars.

 
 

Craig from All Pro Door Repair
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Has helped a lot with scheduling jobs that are more then a day or two out.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Can look up history, see where techs are to schedule more jobs(or not). When a customer calls inquiring about past jobs, it's easier to find...and mobile, not so frantic when not at the office

Cons

We are a weird group, so sharing with all of my techs isn't an option. Some of them run their own crew and are my competition as well as my technician

 
 

Adam from Plumbing
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Awesome Software !!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using HouseCall Pro since the beginning of our business. HCP has helped build our business into what it is today. Everything from scheduling to payments to customer database, it has helped us and our customers have a grand experience !!

Pros

We love the ease of use and the many functions that HCP offers and helps run our business on a daily basis !

 
 

JR from Like New Carpet Care
Specialty: Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

House call pro rocks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The "on the way feature" lets our customers know we are in route to their home with just a click of a button.

Cons

Their server can be slow on occasion. Nothing major but have to put something for cons, overall love this app.

 
 

Cameron from Warsh My Windows
Specialty: Cleaning Services
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Long time User Review!!! Love this App and Company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I have been a user since House Call Pro went national with their service. I don't have anything but good things about the company itself and the app/software!

First, the app is for the phone works flawlessly and has improved so much since I first started. (aka awesome development and customer service team behind the app).

The latest feature that I love is the employee time tracking feature! They can clock in and out right in the app! and the report for that is simple and user-friendly! I have 1 employee and looking to add another and this solves that huge time tracking issue I was having because they listen to their pros.

Now that doesn't cover what my customers have said to me about how they like all the notifications and email reminders and text alerts and so on and so on. This adds so much value to my company. Communication with customers is I think #1 in service based business' and House Call Pro knocks it out of the park!

Also great customer service. Great development speed. They are always getting feedback from their pros and using that to put the more requested features to the top of their development roadmap. I love that and have seen it over and over again the past 1.5 years or so I have been using the app.

Cons

Cons? I would have to say no Ipad native app. However, they have made changes to the web portal so it is touch screen friendly and you can still use the mobile app as well just zoomed in. But the web portal through the browser on my iPad works well, I just know it would be snappier as a dedicated app. BUT I also know adding another version of the app would slow overall development of new features as a whole so I am understanding.

 
 
 
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Showing 1-20 of 260

Larry from Central Heat and Air Co. LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Wow! User friendly, intuitive, simple to use but robust in features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

better organization of our service dept, better reporting of daily sales, less office paperwork, better communication with customers.

Pros

The customer service is unequaled with links everywhere that I can click and get quick competent help.

Review Source: Capterra
 

Ben from Prime Electric
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Amazing App - The backbone of my business!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am able to spend more time running my business, close jobs, and take care of my clients rather than doing paperwork all day long!

Pros

Easy to use, mobile friendly, full CRM for my business including scheduling, invoicing, estimates, payment processing, etc.

Cons

There are no custom fields with the software. Also, I wish I was able to store a customers credit card on file. However, I am being told that these features are coming soon.

Review Source: Capterra
 

Darin from Anderson Air & Energy Solutions Inc.

November 2017

November 2017

There are a few things that can be changed.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Less paperwork because most of the customer interaction can be done online.
Pre-loaded pricing, and predefined quotes.

Pros

I do like the fact that the information populates to the right forms, and I like the ease of texting the customer when I am on my way.

Cons

I don't like the fact that I have to integrate my calendar with gmail, and I can't leave my default setting to my profile without having to select it every time I log in.

Review Source: Capterra
 


November 2017

November 2017

It has simplified our office and job scheduling.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Professionalism and organization.

Pros

The way it helps our business look so professional. Contact with customers before and after the job is so important.

Review Source: Capterra
 

Shannon from Aqua-Mobile Gutters

November 2017

November 2017

I love this office program it makes life a lot easier and keeps me organized

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Keeps me organized and is very user friendly

Pros

I love how user friendly this program is and how easy it is to access all my information of customers

Cons

I do not like how they were trying to keep charging us more each month and when I called to ask why they said I had changed my plan which I did not!! They fixed it but if I had not been paying attention they would get away with grossly overcharging me

Review Source: Capterra
 

John from Brookline Electric
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

Saves a ton of paper every month

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The fun of combining business with programming

Pros

Saves time for what are used to have to do by hand. Automatically alerts the customer and even let the customer feel in them all their information so I don't miss type the email address

Cons

They don't allocate any resources that fixed tiny little tweaks that should not have to wait for the major upgrades.

Review Source: Capterra
 

Beniamin from VUTA Electrical

November 2017

November 2017

Is very easy to use this app for us it's really good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's working so quickly we can generate the the estimate for our clients quickly! I'm amazed how quickly I can write an estimate for our customers!

Cons

I like this app it's for our company really useful!
We can do almost everything for our customers like an paperwork directly on this app so we can do estimate we can the charger for our job we can casual so it's really really good for us!

Review Source: Capterra
 

Alicia from ABBA Services

October 2017

October 2017

So far so good. Seems really easy to use once you figure out how to do it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The OMW, start and finished feature. Our clients always wanted us to text when headed their way, now it is much simpler!

Cons

The timekeeping portion, not real good for true payroll in my opinion. The cost as well, it is pretty steep for not having all the features I need and want.

Review Source: Capterra
 

Scott from Pac Pro Clean Services Inc.

October 2017

October 2017

Awesome on so many levels

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has made me more organized and kept me from having to hire an office assistant, which saves me money and hassle. It supersedes any software by a longshot!

Pros

Client notifications make my business look super professional, I get compliments from clients all the time

Cons

Limited to data signal when in the field, no offline version. When I don't have a Cell signal I can't even access my schedule, which is inconvenient.

Review Source: Capterra
 

Juan Carlos from LeadingEdge Plumbing & Rooter Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

From the beginning of time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

100% paper fee and convenience for all my staff and customers.

Pros

How convenient it is to use from the initial process to the end of the invoice. Customer love how easy it is to approve a job free of any paper and convinient as they can do everything from anphone.

Cons

No reception no service, if you lack of phone service or internet. There is nothing you can do. The problem is that, it is the same with everyone.

Review Source: Capterra
 

Chad from 3G Plumbing & Services

October 2017

October 2017

Needs improvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the feature of adding a parts list to our mobile app, estimates and invoices look clean and professional.

Cons

Cannot edit customer information on app in field. Does not keep track of time on app, only desktop. Desktop version is confusing, does not keep recent jobs at top of the list unless the page is refreshed each time. Does not close out jobs once they are invoiced. I wish the mobile app was more friendly for in field editing, for example if a technician gets to a job and a customer ask if they can go service another location it would be nice if the technician could add the new address without having to call the administrator to add the new address

Review Source: Capterra
 

Joel from AirAce Heating and Cooling

October 2017

October 2017

We're a small 2 truck HVAC business and House call is working great with big company features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Having the ability to perform estimating, sales, servicing, invoicing , and receiving payments all in one app.

Documentation of jobs is easy using the camera feature and being able.to add notes and tags.

Review Source: Capterra
 

Marina from Apple Pie Construction Services
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Really love the app. Easy to use and great customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

I am less stressed and getting my tasks done more efficiently.

Pros

Ease of use and cost. I went from using a very cumbersome software that I avoided to Housecall Pro that I truly enjoy using. It makes it easy to get things done.

Cons

There isn't a true production schedule module. I think as the app develops they will develop more tools within the app that are geared towards the general contractor and not just service based.

Review Source: Capterra
 

Anna from Ledbetter's Heating and Air Conditioning, Inc

October 2017

October 2017

Have used 2 other dispatching software and none compare to HouseCallPro. This is by far the best!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use and the price. Everything is nicely laid out on the desktop and the whole process is user friendly. Really saves our dispatchers a lot of time because everything can be done within the appointment, no clicking around to different pages with long pauses between saves / edits.

Cons

The ability to assign an appointment to different tech's without sending the appt ' to the tech 'till we want to dispatch. We do call by call basis with our service tech's. It would be most helpful to assign appointments so you can see who is available and when - At a glance.

Review Source: Capterra
 

Gary from Triple Seven Limo

October 2017

October 2017

Simplest app, could not run my service business without it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The Housecall app saves me dozens of hours and gives my company a very professional look. I get nothing but positive feedback from my customers, they love the paperless technology and ease of use

Cons

Customers home value is much too prominent on front page, especially when viewing on iPad. Good info to have, but I don't like having customers think I'm sizing up their home during the estimate.

Review Source: Capterra
 

Piotr from Inter Cars S.A.

October 2017

October 2017

Makes running my business easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Customer service is great and very helpful. My employees like knowing what work they have each week and it is nice to be able to track the time they spend on each job. I have pratcilally gone paperless and the transition was easy. Definitely worth the price!

Cons

The mobile version is easier to use then the desktop version. Can be a little confusing adding a new customer and job.

Review Source: Capterra
 

Hilary from Appliance Master Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Best software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

There is so much to love about this software!
*Ease of use.
*Online booking.
*Customer service is GREAT! Whenever we need them, they are also so friendly and very helpful.
*Customers get a message when appointment is set and when technician is on the way.

Review Source: Capterra
 

Mike from Electric Medics
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

The best part of HCP is it's ease of use and customers really like the features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Time savings for the tech and owners .I like the professional image it provides to the customer it allows me to provide service to my clients.

Pros

The learning curve is quick and intuitive I don't have time to learn a system. It makes my service call easier and and smoother which makes a better experience for the customer. The communication with the customer has been the best feedback I get. The confirmation text and "On my way" texts make the customer informed and confident we will arrive and care about their time. The payment processing is great I like it all under one platform. I use the postcard feature it automatic I don't have to think about it and it save me time.

Cons

HCP can be slow at times a off line version is needed when data speeds are limited or non existent.

Review Source: Capterra
 

Steve from All Purpose Plumbing
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Best and easiest software to use it just works. Customer service is second to none.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Daily benefits went to an easy platform for dispatching, invoicing, payments.
Very happy with the software and the customer support. Was easy to setup and implement.

Pros

Ease of use and does a multitude of things, it also has built-in marketing to customers by post cards and emails. The best I have seen.

Review Source: Capterra
 

Lisa from Aarvaks Heating and Air

September 2017

September 2017

Difficult to use for HVAC.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Field is kept abreast of current and historic information.

Pros

Customer history; field's ability to have updated info. I don't have a minimum of 100 characters of good things I like about this software.

Cons

No ability to customize emails; lack of control on when notifications are sent; no area strictly for equipment; inability to chose appt time easily from job creation; inconsistency in how icons and navigation is used throughout application

Review Source: Capterra
 
 
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