Housecall Pro

RATING:

4.71

(2747)

About Housecall Pro

Housecall Pro is a cloud-based field service management app for service professionals to automate workflows and streamline technician dispatch. This solution includes a native mobile app and complementary web portal and serves a wide range of industries, such as carpet cleaning, window cleaning, plumbing, electrical, HVAC, and more. Housecall Pro allows service businesses to forego paperwork in favor of digital automation. HouseCall Pro offers features such as Quickbooks Desktop & Online integration, job scheduling with GPS tracking, dispatching, payment processing, estimates, automated receipts and invoices, real time customer notifications, text message capabilities, automated postcards and email marketing automation. Clients can book services via HouseCall's on...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

Housecall Pro Pricing

BASIC PLAN: $49/month billed annually - 1 User Features: Scheduling, Invoicing, Estimates + Reviews + Real-Time Dispatching + Mobile Payment Processing + Reporting + Google Calendar Integration + Customer Financing + HouseCall Customer Booking App + Email Support ESSENTIALS PLAN: $129/month billed annually - 1-5 Users Features: All features from BASIC PLAN + Online Booking + Employee Time Tracking + Unlimited Email Reminders + $0.86 Postcard Marketing + Company In-App Chat + QuickBooks Desktop & Online Integration + Live Chat Customer Support MAX PLAN: $279/month billed annually - 1-8 Users Features: All features from ESSENTIALS PLAN + Customizable Reports + Employee GPS Map Tracking MAX+ PLAN: Contact for pricing - 15+ Users Features: All features from MAX PLAN + Advanced Reporting + Strategic Account Manager

Starting price: 

$49.00 per month

Free trial: 

Available

Free version: 

Available

Easy to Use
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Housecall Pro Reviews

Overall Rating

4.71

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Housecall Pro

1 - 5 of 2,707 Reviews

User Profile

Ryan

Verified reviewer

Real Estate, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2022

Great software that has really helped us take our remediation business to the next level.

HousecallPro has helped us take our business to the next level and makes dispatching, estimating, and bookkeeping much easier. I've used other competitive products in the past, but nothing has come close to the features of HousecallPro.

PROS

Price list flexibility, automated emails, estimate approvals and invoicing, and dispatching to make sure everyone's on the same page.

CONS

The automated emails should absolutely be tied to job tags, but because they're tied to customer tags, we have to add and remove them vigilantly if we have repeat customers with multiple properties or different service needs. I wish the estimate approval process was more of an eSignature process as opposed to any party just clicking a button.

Reasons for switching to Housecall Pro

mHelpDesk's only benefit was the integration with HomeAdvisor. But otherwise it was garbage by comparison.

Vendor Response

Hi Ryan, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team

Replied June 2022

Rosemary

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2022

HouseCall Pro

PROS

I love that I can do almost everything with this software. It has helped our company grow and I love that we are able to grow with HouseCall Pro.

CONS

I would really like to have inventory management available and I do not like working with Stripe for the payment processing. I am however, glad that they are starting to allow payroll though.

Reason for choosing Housecall Pro

The Price, the ease of use, and features.

Reasons for switching to Housecall Pro

Because HouseCall Pro has more features available that I needed to be able to utilize such as maintenance plans and GPS tracking.

Vendor Response

Hi Rosemary, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team

Replied November 2022

Tierra

Non-Profit Organization Management, 1 employee

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed April 2023

False advertising review

I only experienced being mislead thinking I was applying for job opportunities and when I finished applying and giving my personal information I was informed they didn't have job opportunities in the area I lived in but I can be placed on a future wait-list .

PROS

I didn't like anything about Housepro because I signed up to use the app because I read it helps people earn extra income . I signed up on the app giving them imy mportant information just for them to tell. Me they don't have anything listed in my area

CONS

I least liked it false advertises job opportunity in the area I reside in

Vendor Response

Hello Tierra! I am sorry you had this experience with Housecall Pro, but am also a bit confused by your review. Housecall Pro is a SAAS platform to help pros manage their business, dispatch technicians, invoice customers, collect payment, and much more! Could you email me at proadvocate@housecallpro.com so we can chat about what you experienced and how you got the information on the platform? Hope to chat soon!

Replied April 2023

Vadagam

Computer Software, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed March 2023

"A Time-Saving Tool for Busy Home Service Professionals"

Housecall Pro is helping businesses streamline their operations and scale their business by providing a comprehensive all-in-one software solution for service professionals. Benefits realized include increased customer service, improved scheduling and dispatching efficiency, automated invoicing and payments, enhanced customer communication, and improved marketing and insights. Additionally, Housecall Pro provides a platform for businesses to increase their customer base, build customer loyalty and grow their business.

PROS

The most impactful features of Housecall Pro include its ability to manage clients, book appointments, accept payments, schedule jobs, and automate customer notifications. It also offers a unified platform for managing customer data, employee productivity, and financial records. Housecall Pro is designed to be user-friendly, and its intuitive interface makes it easy to learn and understand. The product also offers a range of tutorials and support documents to help users get up and running quickly. Integrating Housecall Pro with existing business processes is easy. The product supports integrations with popular accounting, CRM, and POS systems, as well as with Zapier for connecting with custom systems.

CONS

There are a few features that I feel could be improved or added to Housecall Pro. One of these is the ability to connect Housecall Pro with other software programs, such as QuickBooks or other accounting programs. This would be a great way to streamline the invoicing and payment processes, as well as make it easier to keep track of customer information. Additionally, I think the mobile app needs some work, as it is not very intuitive or user-friendly. The integration with existing business processes can be difficult. Housecall Pro doesn’t always recognize existing customer information, so you may need to manually enter a customer’s details into the system. Additionally, the invoicing process can be confusing and time consuming.

Vendor Response

Thanks for the feedback and thoughtful review here! We do have an active integration with Quickbooks to sync info from Housecall Pro to Quickbooks. Always looking into other integrations and how we can help. Is there a specific integration you are looking for? Curious to also dig in more about the issues with the mobile app and invoicing. Please send me an email at proadvocate@housecallpro.com so we can coordinate a call to talk through this. Thank you and talk soon!

Replied March 2023

Derek

Consumer Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

HVAC business

PROS

It's relatively easy to use. I can schedule an estimate, then convert it to a job once approved, send the invoice and even take payments through the website/app

CONS

The online scheduling option seems like it could be a good feature, but our company doesn't use it much and the times we have used it, the emails just got lost or customers selected the wrong responses which led to confusion. Scheduling a job that takes multiple days is also a bit of a nuisance. We switched from Jobber, and they were so easy to schedule a multiple day job.

Reasons for switching to Housecall Pro

Jobber was lacking some features that HCP had. Jobber also had some good features that HCP does not. In the end, the pros outweighed the cons and we made the switch.

Vendor Response

Hi Derek, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team

Replied November 2022