Jobber is a cloud-based field service and landscaping solution designed for small and midsize businesses. The solution offers features like scheduling, invoicing, a client database, quotes and more.

The scheduling module allows users to update jobs in real time, including information on progress and completion. Jobber can set up individual jobs or a recurring contract, assigning multiple employees on a single job. Jobber offers drag-and-drop functionality when moving appointments. Invoices are sent automatically via email and follow-ups are built in. Jobber partners with various electronic payment apps, such as Stripe and Paypal for all its transactions.

Jobber’s customer relationship management (CRM) module tracks contact information, and users can create custom fields, tags, attach files or phones and more. It links multiple properties under an account. All of this is connected back to the billing and work history.

Jobber offers services on a monthly subscription basis that includes support via email and through an online knowledge base.



470 Reviews of Jobber

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 470 reviews

December 2018

Rob from Animal Control Specialists, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Best investment we made in 2018

Absolutely amazing. I have never had such a great experience with a customer service team. Just the fact that I'm taking time out of my workday to fill out this survey should say something- they've earned my praise!! I heard from a fellow professional in the industry that customer service was top notch, and that was the deciding factor in why I went with Jobber. Man was he right!! Scheduling software was fairly new to me and I wanted a customer service team that could help me work out the kinks. Jobber has paid for itself time and again with the stress it is taking out of my day and with how easily my crew can communicate things to me about each job.

Pros

The thing I like most about the software is the customer service team that comes along with it! EVERY time I've called I reached a live person without 10 minutes of pressing buttons, and every person I've talked to has been extremely knowledgeable about the software and solved my problem very quickly, explaining things in a way that I could easily understand.
Relating strictly to the software iteself, it's very user friendly and can be mastered in no time at all. It syncs easily and effortlessly with QuickBooks and has eliminated our need for double entry of clients. Client info and payment information sync automatically. It has also given us the capability to invoice and take credit card payments online without having to use a third party (and decreased our cc fees at the same time).

Cons

Sales tax issues (gross sales vs taxable sales) not syncing correctly with Quickbooks. If a discount is given in the Jobber 'discount' field, it will not show correctly Quickbooks and will log the invoice amount, before discount, as the taxable sales amount, when in reality the number was lower. We found an easy fix to this by adding a line item for 'discounts' so that it comes off of the top. Very slight limit to functions available while using the App. I honestly can't even remember what it was, but obviously it wasn't too important because I got by without it. Neither of these things has caused me any undue stress, but if I have to come up with 'Cons', that would be it.

December 2018

Maggie from POSH

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

We are Canada's most award winning home cleaning service - we need legit software!

Great people, great customer service.

Pros

Ease of use, aligned with our business flow, great staff/ support.

Cons

We would like the ability schedule jobs beyond 10 years.

December 2018

Justin from Odd Job

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

More time

They just want theier customers to siccede and that great

Pros

It give me more time to work on my business not in my business

Cons

Their API is closed at the moment, i wish it was open

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great product

Our operation has changed drastically after switching to Jobber. We love the option to send the email reminder and text message reminder at different times. The new client hub has been long awaited feature too: clients can now log into their Jobber account to see the estimates, invoices and all scheduled appointments.

Pros

It's easy to use and you get a lot of useful features without paying separately for them.

Cons

Paying a lump sum annually can get tricky for a small business. Also would love to have an option for ical and google invite for clients to add appointments to their own schedule too. The zip codes get messed up in address field but we've found a way to work around that.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2018

Features

Pros

There is an abundance of features and customization within the platform.

Cons

It’s a little complicated to us, need a full couple of days to on-board someone.

November 2018

Stacey from Pool Referees

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Pool Refs loves Jobber!

This has been a great transition for our company. Having all of our information in one place has been a great benefit for our company and the ease of our new processes

Pros

All the features! Routing, customer database, invoicing, quotes, requests...everything is in one spot!

Cons

There are more reports we would like to run about our employees and clients. IE. a report for employees time sheets would be very useful for how we run payroll.

November 2018

Shiela May from Human Resources

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Reviewing Jobber

Pros

Jobber is good in searching jobs and applicants, this help me so much to find a good and fit on what company wants.

Cons

Experienced that it can't save the one you pick, i don't know if it because of my computer or this app.

November 2018

Daniel from Outdoor Kitchens Palm Brach

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Awesome!!!

I've used Jobber and deployed it training and everything for 2 of my marketing clients.

Pros

Customer Support is absolutely stellar level. The UI is so clean and intuitive. Love the calendar views and the custom fields you can create; even color code based on predefined ID triggers. It really is a great tool for business administration; if you prefer not shooting yourself in the head trying to manage a service company! Lol

Cons

NO AUTOMATED REOCCURRING PAYMENT ABILITIES!!!! That's it. The only con!

November 2018

Jonathan from Athens Tree Service, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Athens Tree Service, Inc.

Invoicing, quoting, client management, routing, scheduling

Pros

Jobber has helped us simplify and grow our tree care company. It is packed with features, easy to use, affordable, and customer care has been great. Awesome software to keep you organized, efficient, and top of the class.

Cons

It pretty much covers all the bases, but it’d be great to see gross values of jobs scheduled for the day/week

November 2018

Elizabeth from Princeton Tree Care

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Jobber rocks!

Excellent!

Pros

It’s easy to navigate and search for most things.

Cons

Researching people’s telephone numbers could be easier.

November 2018

Jesse from Just Done! Appliance Installations

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Great Experience

We are nearing a month use with Jobber.We schedule multiple techs with multiple office staff and Jobber has made our operations smoother. We like that Jobber staff are always quick to assist and pass suggestions on, In our 3 weeks + we have seen changes already. Its terrific to see a company that listens, changes and is generally easy to use

Pros

Flexibility and ability to set permissions dependent on the staff member. The ability to have All my required job information in one place I can access from anyplace

Cons

Limited usability in areas with weak Data coverage, it would be nice to have an offline mode that works with info from the last time that the App was "on-line"

November 2018

Elaida from Toyota Inc.

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2018

Jobber review

Pros

I can search my applicant here easy and useful. This app have in my device and it help me on my job to search the best one.

Cons

Demand as always an internet connection to use this app easy and manageable. Nothing else more.

November 2018

Candice from Just Pools and Spas

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Time Saver

Pros

We used to spend hours every month invoicing through Quickbooks and manually modifying routes on Word. I knew there had to be a better way. After doing research we decided to try Jobber. EVERYTHING is in one place now, invoicing and routing! Everything is automated and is ready as soon as our employees need it. When we first signed up we had a few questions, the Jobber support team was instantly available to help through their chat feature and phone in. We are so happy with Jobber , they are forward thinking and constantly improving their system based on feedback from clients.

Cons

I wish there was the ability to put the pools in a certain order indefinitely so that we don’t have to do it each week, or memory.

November 2018

Adam from Classic Pools Spas

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Amazing Software System

Pros

We have been using Jobber for over 3 years and would not consider operating our business without it. HIghly recommend. We love Jobber!

Cons

We wouldn’t change a thing. It’s very user friendly.

October 2018

Alejandro from Merqueo

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

2 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Jobber magnificent tool

Pros

Jobber is by far the best complete system for scheduling and billing customers
Very easy to use, and very good value for money.
It really is a "big picture" of the advances in the business. I highly recommend it.

Cons

In general I have not had problems with this tool.
It took me a few days to get used to it, but I love the workflow now
 I am confident that this company will continue to listen to customers and add beneficial features to this software over the next few years.

October 2018

Lisa from Turpin Landscape Design/Build

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Jobber

We love jobber, very user friendly. We would love it to track leads

Pros

User Friendly And easily enter new customers

Cons

We would like it to track leads and money revenue

October 2018

Jason from TurfCore Lawn Care

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Amazing customer service

Fantastic staff, very knowledgable and extremely helpful.

Pros

Ease of use, customer support is AMAZING!!

Cons

Still learning software. So far...no Cons.

October 2018

Henk from 6ya

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

October 2018

A good choice for your wallet

Pros

I liked that for job seekers it’s free, the platform is extremely easy to post jobs available on too.

Cons

The platform is overloaded with contractor positions for uber, and other large companies like it making it difficult to find quality workers who will last.

October 2018

Mario from Brooks Landscaping

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Brooks landscaping

Helpful

Pros

How easy it is to separate all customers and how good quotes look for customers.

Cons

Hard to say there isn’t any they have exceeded all expectations

October 2018

Aaron from Greenway Landscape Services Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Must have

Pros

We have saved a ton of time with invoicing now using Jobber.

Cons

None really. Just have to use it to learn the system. There is a lot there so you won’t figure it all out at once.