Jobber Software

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Recommendations

FrontRunners 2021

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About Jobber

Jobber is a cloud-based field service management software solution that allows small and midsize service businesses to manage field staff, provide customer support, and expand business operations either through a mobile app or a desktop dashboard. As a service business solution, Jobber supports over 50+ service industries and provides interchangeable tools such as an integrated CRM, real-time scheduling and dispatching, expense tracking, invoice creation and billing, online booking, a self-service client hub, quoting, client reminders, automatic emails and many more. With time tracking functionality, Jobber's scheduling module allows users to update any job in real-time such information on task completed and project progress so management can effectively track field per...

Jobber Pricing

Jobber offers 3 plans with different available features and numbers of users per plan. Jobber Core starts at just $35/mo (annual plan) Jobber Connect starts at $105/mo (annual plan) Jobber Grow starts at $211/mo (annual plan)

Starting price: 

$35.00 per month

Free trial: 

Available

Free version: 

Not Available

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Jobber User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4

Showing 1 - 5 of 596 reviews

Rufus

Company size: 2 - 10 employees

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

May 2021

Should have switched sooner!

User Profile

Andy

Verified reviewer

Company size: 2-10 employees

Industry: Facilities Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2019

Jobber is the BEST

I first started using jobber almost 5 years ago when I decided to test out the free trial. Since that day, I have continued using the software and have grown my business over 400%. I think one of my favourite parts about jobber is the level of exceptional customer service; not only online but also in person. Additionally, my work flow for my business has improved a vast amount over the years. Invoicing: What used to take me hours, is now a simple 30 minute task. Quoting: What used to be done on a scrap piece of paper, is now done on my iPhone. Scheduling: What used to be done on excel, is now organized through the online calendar which can be accessed anywhere, anytime. Overall, I would recommend jobber to anyone running a service based business, and would be happy to answer any further questions.

Pros

-The jobber platform is very easy to use and can be learned quickly. -Batch invoice creation is extremely helpful. -Jobber makes quoting, booking and scheduling jobs a breeze! -Having a client hub is a real crowd pleaser.

Cons

Jobber is overall a 5/5 software system that has been the best thing for helping my business grow. Over the almost 5 years of using Jobber, the only thing I would like to remind people is that once you delete something, there is no way to get it back. I accidentally deleted an invoice once, and it was gone for good. This was my mistake, so as long as you're more cautious than I was that day, you'll be good.

Response from Jobber Software

Andy! Thanks so much for this thorough feedback. We're so proud to work with your team and are so glad to hear we've been able to help make improvements across your processes. Unfortunately we can't always recover deleted items, but sometimes we can, so always feel free to reach out to our Success Team in the event we can recover something just in case. Thanks again for taking the time to leave a review :)

Replied April 2019

Marcus

Company size: 2-10 employees

Industry: Environmental Services

Time used: Less than 6 months

Review Source

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
2

Functionality

out of 5

October 2021

Good Software.....Greedy Management

Pros

I love how easy it was to set everything up and get started with this software. The calendar is great as well as many other features.

Cons

I HATE that I cannot charge our clients the credit card processing fee automatically. It is very time consuming to have to tell every single person to call or email the office if they want the 3% convenience fee added to their invoice and update their payment settings. This was supposed to make collecting money easy - not so time consuming and such a headache. I also HATE that management is so greedy that they would only allow pictures on line items in the most expensive plan offered. I was unaware that Jobber had a "bug" at the time I started using this and months later, half way through a quote, I suddenly discover I am no longer allowed to add pictures to line items without upgrading to the most expensive plan for an extra $100 a month. We only have 5 users and will never be interested in the additional features with the grow plan. It feels very wrong that Jobber would only give this option for $200 a month when numerous other softwares offer pictures for under $100 a month.

Reasons for choosing Jobber

I am reconsidering my choice because I am so disgusted that the very basic feature of adding pictures to line items has been removed.

Reasons for switching to Jobber

The scheduling with Thryv is a nightmare. They send notifications to clients every single time you do anything and is very obnoxious. The "advertising" is a complete joke and waste of money. It does not bring in business and they think they can charge a ton of money for it. Also, they were very crooked with the billing and try to continue charging for services well after they've been cancelled.

Response from Jobber Software

Hi Marcus, thank you for taking the time to share your feedback. It's wonderful that you're finding Jobber easy to use in running your day-to-day operations, and that you're enjoying the scheduling features. We are always eager to learn about how we can improve, and we are very sorry to hear about your negative experience. Our team would love the opportunity to directly discuss your product feedback, and better understand how these features would positively impact your business. Our support team is available from 8am-5pm MT, M-F at your convenience by phone (1-888-721-1115) or email (support@getjobber.com). We would be happy to address your concerns about your subscription and feature changes.

Replied October 2021

Chris

Verified reviewer

Company size: 2-10 employees

Industry: Facilities Services

Time used: More than 2 years

Review Source: GetApp

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2022

Perfect for lawn care

I run a 2 truck lawn care business with Jobber and we pack our days very full of work. I can build weekly/biweekly or one time visits easily, edit them on the fly and ensure everything is captured on the invoices. The payment portal for customers, the consistent branding across quotes, invoices and receipts and the payment options make my company seem like a much larger and more established business. The process is so slick that I am saving hours and hours of tedious work every week.

Pros

Job scheduling for the whole season is easy, and with automated invoice reminders and batch invoicing, I can get the admin side of the job done quickly and accurately so I can focus on other parts of the business.

Cons

I don't have much to complain about - everything works for me.

Response from Jobber Software

Hey Chris! Thank you so much for your fantastic review. Our goal is to help business owners like you be successful by saving time and making running your business easier, so it's awesome to hear that Jobber is helping you save hours of work every week - it's music to our ears! If you haven't already, you can check out our awesome referral program! If you'd like more information, feel free to give our team a call at 1-888-721-1115. We'd love to hear from you!

Replied April 2022

Matthew

Company size: 2-10 employees

Industry: Construction

Time used: Less than 2 years

Review Source

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

March 2022

Bad jobber

Not but problems

Pros

It was a crm looks good and sounds good

Cons

To many issues scheduling is bad, they lie to get you setup. Any evidence for disputes jobber will fail.

Reasons for choosing Jobber

Cheap

Reasons for switching to Jobber

Something better which is fine for scheduling but for receiving payments jobber failed to protect us and allowed us to be taken advantaged of.

Response from Jobber Software

Hi there Matthew, thanks for reaching out to share your feedback. We're sorry to hear that you found some issues with setting up Jobber and using the scheduling tool. Our development team is always eager to hear how we can improve, so I will be sure to share your feedback with them. Our team has been in contact with you regarding your account, and we take these situations very seriously. If you would like more clarification or have any additional feedback that you would like to share, our team is available by phone at 1-888-721-1115 ext. 2 or via email at support@getjobber.com.

Replied March 2022

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