Jobber

RATING:

4.52

(704)

About Jobber

Jobber is a cloud-based field service management software solution that allows small and midsize service businesses to manage field staff, provide customer support, and expand business operations either through a mobile app or a desktop dashboard. As a service business solution, Jobber supports over 50+ service industries and provides interchangeable tools such as an integrated CRM, real-time scheduling and dispatching, expense tracking, invoice creation and billing, online booking, a self-service client hub, quoting, client reminders, automatic emails and many more. With time tracking functionality, Jobber's scheduling module allows users to update any job in real-time such information on task completed and project progress so management can effectively track field per...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

Jobber Pricing

Jobber offers 4 plans with different available features and numbers of users per plan. Jobber Lite starts at $9/month. Jobber Core starts at just $49/month. Jobber Connect starts at $129/month. Jobber Grow starts at $249/month.

Starting price: 

$49.00 per month

Free trial: 

Available

Free version: 

Not Available

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Jobber Reviews

Overall Rating

4.52

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for Jobber

1 - 5 of 694 Reviews

Rufus

2 - 10 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed May 2021

Should have switched sooner!

User Profile

Paul

Verified reviewer

Food & Beverages

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2018

Excellent company and excellent product

Makes things work so much better for us! There are small issues but we work through them. Nothing is perfect and for the price point this is phenomenally the best on the market.

PROS

Absolutely great system and easily adaptable to service companies. They are constantly adding features and functions and I hate to give only 4 stars on that but there are a few things that we would like to have but it doesn't incorporate. They are ALWAYS open to listening and I have actually had some of my ideas incorporated into the program. If I could give 10 stars on the customer service and value for the money I absolutely would. It is a simple program to use once you play with it for a bit. They are always updating which is awesome always new functionality available!

CONS

I don't like the fact that Visits and Jobs are treated separately with no way to combine them. I wish that you could set this up and for us, just delete the visit altogether because for us a Job is a Visit. They are always 1 to 1 ratio for us. It makes some of the scheduling frustrating because you can schedule a job but not have a visit scheduled. I can completely see how other companies need the ability for multiple visits on 1 job though. Would like to see compulsory custom fields so you don't forget to fill out important data on quotes or invoices. This is a big one, if you don't use the Stripe Jobber Payments then you cannot post a refund to a clients account. You basically have to do a work around and then post a negative invoice. It is very frustrating for a basic accounting function. We often have customers place deposits or pay in advance and they don't use their full deposit for our service. We have to issue a refund and it is a real pain to do.

Raymond

Consumer Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed April 2023

Such a lifesaver!!

The customer service is the real winner in this company. They will always go above and beyond to get things figured out for you no matter what it is.

PROS

1. Having our own number when we were on the grow plan was fantastic. 2. Two way texts and appt confirmations3. Route scheduling4. Being able to design your own work orders and invoices with adding your own fields.

CONS

The fact that we love having all the features of the grow plan but we are a two person company and cannot see paying that much for it. We should be able to add on features.

Reason for choosing Jobber

The features

Vendor Response

Hey Raymond! We appreciate you taking the time to share your honest feedback with us very much, thank you! Given that you're a two person company it makes sense that Grow would be a bigger commitment and adding on features as needed instead would be more of an ideal solution for your needs right now. That's good to know! Our Support team will be so happy to hear they've been able to help you out in the past and that you had a great experience with them. Thanks so much again!

Replied May 2023

Cody

Construction, 2-10 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed April 2023

HVAC Business Not Impressed With This Product Or Its Support

Very poor. Not impressed with the program or the support.

PROS

The program overall is very basic and easy to use for non-tech savy folks.

CONS

Invoicing and estimates are a mess. The online portal for customers to view and pay invoices and estimates is extremely confusing and will cause a lot of headaches. Purchase order tracking / history records are confusing and was not ideal to our business. We also had problems with caretakers who receive bills for multiple locations / customers that they take care off. When sending invoices or estimates to these property management companies, this system groups invoices together so on multiple occasions, a customer would send us a check for their invoice and others out of confusion. Brought these issues up to the support team of Jobber and asked to cancel and refund, they would not budge one bit. They don't seem to care if you have any issues after you sign up.

Reasons for switching to Jobber

Jobber was not working with our business.

Vendor Response

Hi Cody, thank you for your review and feedback. It seems like you've been faced with a number of challenges and we sincerely apologize for the experience you have had. We want to make sure we fully understand your feedback, as we are always looking to improve. If you feel like giving us a call, please reach out to our Support team at 1 888 721 1115 opt 1 so we can learn more. Thanks again!

Replied April 2023

Mohammad

Computer Software, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2023

Jobber is your turn-key solution to coordinate with your team.

A great application overall. It does the job and it is competing in the market.

PROS

Having a mobile application is great where you can run all your business at the comfort of your home.

CONS

Few times support was not as expected. A bit of delay in answering took place.

Reason for choosing Jobber

Prices are better, support is much better.

Reasons for switching to Jobber

Sometimes Skedulo stops working and this made the switch.

Vendor Response

Hey Mohammad, It's great that you are enjoying the flexibility and value of our mobile app! We're sorry to hear that you have had some delays getting through to the Support team. If you are ever in need of support, and we are not available, we have some amazing resources such as our Help Center and our new Youtube Channel if you need a quick answer — Thanks for the review !

Replied March 2023