Jobber Software

The basics of what Jobber is built around is route scheduling and can do so much more. The basics of being able to simply organize routes while out in the field (like other apps offer) has been overlooked

Pros

Jobber is a great idea with excellent customer support. The support for this product is through the roof excellent! The overall programming is huge, you can do a ton of stuff with Jobber.

Cons

The Achilles heel is this; jobber is designed to be used as a route manager for administrators and employees. The idea is that an employee can load up his or her daily tasks and go to work. From an employee’s stand point that is easy enough. Click on the first job for the day and they are off . . . . .

First part of the problem we are experiencing with jobber is that if the employee is not within a good service area the photos and service notes for that home will not upload AND WILL NOT be kept in cue until the employee gets into a decent service range. If you have spotty service where your route is this will not work for you. You'll end up going back to paper logs.
FOR AN ADMINISTRATOR - jobber really sets up work nicely for the day, week, and month very nicely BUT has some really important short comings that you should be aware of PRIOR to starting this service..... As an administrator you cannot mass assign or unassign routes to and from employees. You cannot memorize the modifications to a daily route but one click.
JOBBER needs to be able to allow us to set up routes as a whole NOT just individual’s one at a time to create routes. FOR EXAMPLE: we need to be able to go into a master list of clients, click and drag those clients into a “MONDAY A” route and or a “MONDAY B” route and the same for Tuesday and Wednesday etc. etc. . . . . if we want to make changes to a route as a single entity we should be able to do that as opposed to what we have to do now which is change each individual client to be on a different day one at a time for the next 6 months and or 10 years
FOR EXAMPLE, we have three routes per day each route has approximately 20 visits. If an employee calls in sick and we need to reassign 20 visits to another employee we have to do it manually for EACH CLIENT as opposed to just reassigning and entire route to another employee.

WHAT WOULD BE MOST HELPFUL AND CURRENTLY NOT AVAILABLE FROM JOBBER, would be to adjust routes on the "map" page and have it ask us if we want to memorize the reorganization of that route for all future visits or just that one day. The way that it is limited requires me to go in and manually change EVERY JOB ONE BY ONE to the route organization. This process takes approximately 1 to 2 entire minutes to complete depending on whether or not the visits are reoccurring for the next 6 months or six years . . . . . 1 to 2 minutes times 20 minutes obviously doesn’t work for any administrator at all.....the only way around this is to make the changes daily or weekly which is labor intensive and your will be paying for this each time your employee has to redo the routes.

Overall, this is the best program IMO of the 4 or 5 I tried while looking for something that would work for my business. Customer support is great. And I like some of the different ways I can customize information for unusual jobs that come up from time to time.

Pros

The ability to generate quotes, then turn them into jobs, and once completed into invoices, and do it with minimal steps. This frees up time for me to focus on building new business, and enables my employees to do some of what I used to have to do. Also useful is the ability to attach notes both to a customers information, as well as to individual jobs, which is useful for both passing on special requests a customer may have for all jobs, as well as information that is specific to a particular job.

Cons

The program rounds financial numbers slightly different than accounting programs such as QBO. Which means that when we sync to QBO, there are often several minor corrections of 0.01 cent that need to be done. Would be nice to see that changed.

I would also like to see an email notification 'OPTION' where customers would be notified if a job was skipped. There should also be a section for the reason why it was skipped. We should be able to make these reasons whatever we want in the settings... THIS IS HUGE!

The amount of time I spend notifying clients we have skipped a lawn cut due to "Minimal growth" or "The lawn too wet to cut" or "Cannot access the back lawn"...

This is such an important need of ours. I want to use Jobber for the next 30 years but if these changes do not happen we may create our own program one day - I DO NOT WANT TO DO THAT!

OVERALL I WOULD RECOMMEND JOBBER TO ANYONE WHO NEEDS HELP WITH SCHEDULING & INVOICING!

Pros

I like the fact that Jobber will not allow you to forget about any jobs, quotes, & most importantly invoices...
The invoices are very professional looking. The ease of use of the software is awesome! The help/support there for you from their team is 10 out of 10/Tops/ the best! It does NOT get better as far as customer service goes...

Cons

I would like to see us be able to "Bold, italic, underline, etc" the fonts in invoices, jobs, everything! We should be able to format the font the same way we can in say - Google email!

Pros

Easy to use. Mobile capability. Speeds up cash flow. Ease of use for customers. Great value for the low price of the software.

Cons

Does not have full accounting capabilities such as inventory tracking and etc. Does not integrate with current software.

Pros

Great product for any small business looking to organize their customers into an easy to use database.

Cons

Jobber is not specific to any one industry, so it has less options for customization than another software which is industry specific.

NO year long contract with a high-priced monthly minimum and sneaky auto-renew tactics. You only pay for what you need and adjust at will. This software brings quality, all the field management functionality you need which makes it the better choice for small businesses.

Pros

Easy to use
Great support
Online Chat
Package Structure
Easy Quickbooks Integration
Cloud-based; no contract

Cons

Term used to describe clientele = "Property"
Have to edit client record to display Company versus Contact

I highly recommend Jobber. I tried every single FSM service out there and I think Jobber is by far the best option.

Pros

reliable, clean interface
very easy to use
fairly priced
great customer service
a la carte pricing.

Cons

Limited reporting features

This is a great product for a small, startup business or a business that is just getting started with a digital workflow system.

Pros

This software has a nice, simple interface which is easy to use and navigate. It does not require a bunch of setup to start using it. The cost is a great value for what you get based on our research of other products.

Cons

I wish they offered an electronic check payment option. It has some ability to customize forms and templates, but I would appreciate more options.

We've been using Jobber for our business for about a year now. I love how easy it is to use, and the amazing customer service that comes with it. They are a message away! Their user friendly interface makes my job way easier than what we were doing previously. It keeps track everything and I hardly need to use any other program. I highly recommend Jobber!

Likes Best

Easy as an Iphone to use and implement. Very simple layout. Syncs fairly seemlessly. Easy to get employees set up (except every time I had to call them to resend the email for employees - it never generated). Map feature, timer are great for use by staff.

Likes Least

Can't download all notes and details for each customer easily. No main database access. Text features limited and another additional cost. Field workers have to be given FULL "editable" access to be able to put a payment in the system. Field app has been simplified to the point of useless. No real CRM. Can't make changes to set up the way you do things (like having "check" as the default in a payment) which makes several extra clicks here and there which is frustrating on a daily basis.

Recommendations

Watch out for all the costs. Add-ons most companies will need/want make the price go up and up. (Still cheaper than some others but not as robust) If there is something you really want in a product, ask their staff if it is coming in the immediate future. Things take 6-12 months to implement it seems.

Likes Best

Creating clients and tracking them from quote to job to invoice.
Time sheets and how I can track our team's hours against specific jobs.
Tracking expenses against jobs.

Likes Least

The app. Once it was updated, we lost the ability for the crew to see their schedules and to update their time if they messed it up. Also if a job is not scheduled for that day, then they cannot assign their hours to the job on the app.

I'd like to see more automatic uploads of our communications with clients via email and phone in Jobber.

I'd like to see job costing analysis to see if we were profitable on certain types of jobs.

Recommendations

Does not help with job costing, so you'll need something separate from that.

Likes Best

Inexpensive and user friendly. The customer support is great.

Likes Least

the new updates are lacking in functionality. We lost a lot of abilities in the mobile app with the latest update.

Recommendations

Great product for the money, I would definitely recommend this software for small businesses.

Likes Best

The team is very helpful & ready to support at any time.

Likes Least

As part of what is built for its just great. there is nothing to add.

Recommendations

Before using jobber or anything else, know your business. draw your workflow on a paper then choose. i kept this note for the people who says jobber is not good. sorry to say that you guys need to know how to use Jobber.

if you are into any kind of services business there is nothing better then jobber! feature & price wise.. integration & other future aspects as they keep on enhancing it all the time.

Likes Best

Jobber is easy to setup and use. It's inexpensive compared to other similar program. The people at Jobber will help with any item you may need and will listen to your input on changes you might want to see made with the program.

Likes Least

I would like to see the capability to download all previous jobs or basic tasks to a file to save locally.

Recommendations

It's a good program and is easy to use. If you have questions, customer service is there to answer them. You can find a wealth of information available on the program itself. There are numerous things you can customize to make the program like you want it.

Likes Best

The program is extremely user friendly and inexpensive compared to other similar programs.

Likes Least

The apps are basically worthless. All our technicians log in online through the website because the apps are so limited.

Recommendations

If your technicians have iPads or lap tops this will work great, if they only have smart phones it is not ideal. The small phone screens make it difficult to do any work on.

Likes Best

I like the fact that I can save costumer information and don't have to write every invoice by hand

Likes Least

Its annoying. the fact that I cant write an invoice without creating a "job" which is basically basically creating an invoice before creating an invoice makes me do the work twice. sometimes it doesn't associate the "Job" with the invoice even though it was part of creating it. its stressful.

good luck marking invoices paid if they are under the same company name. you'll have to inspect each invoice because the list of pending payments wont show the address of the work site that you need to mark paid. instead you need to have the invoice number jobber gave you even if the company you billed doesn't show it on the checks.

The invoice it creates is very picky about changes in the settings. it wouldn't let me leave a blank space so I had to insert a period instead. otherwise the page wont refresh.

Don't use the built in calendar to assist you with your due jobs. you have better luck using hotmails calendar. if you do you'll get really confused about which jobs you've created invoices for and which ones you haven't.

Recommendations

make sure the program supports "service address" instead of shipping address. when I searched for an invoicing program i had to call a few of them to ask this question.

Likes Best

It solved our scheduling needs both in the office and remotely. Specifically made a small service company look like a completely staffed contractor.

Likes Least

Nothing much..they need to work a little on the calendar view from mobile phones and some hang time issues.

Recommendations

Try it for 30 days..it's free! We tried more than several competitors and they failed our expectations.

Likes Best

What I like best about Jobber is how functional it is and how it keeps our business organized and on schedule. The interface is appealing and the options for scheduling work very well for our business.

Likes Least

We have been very happy with Jobber. Sometimes there are minor issues that we struggle with but when we contact Jobber they help us immediately.

Recommendations

When evaluating software one of the important things is how it will help you to maintain appointments and scheduling jobs. Jobber is very good at this and I highly recommend it.

Likes Best

This product is efficient and thorough. We use it every day. It is easier to maneuver around, and if we have questions, they are answered very promptly.

Likes Least

It is hard to collect specific data spreadsheets based on the selected options. Often we want a simple spreadsheet which gives us averages to know if we are bidding our jobs right based on the time but are unable to get it.

Recommendations

Always be honest. They can't fix the problems or come up with solutions if you don't tell them what is wrong.

Likes Best

It's very easy to understand and implement right away. The staff is very helpful whenever you need them.

Likes Least

I would like for it to already have QuickBooks incorporated into the software.

Recommendations

Give it a try. It's well worth using the 30 day trial.