Service Fusion Software
Service Fusion is a cloud-based field service management software. It caters to businesses of all sizes across multiple industries. It offers field service management, GPS fleet tracking, credit card processing and mobile applications within a suite. Primary features include customer management, dispatching, scheduling, invoicing, inventory management, time tracking, payroll and reporting.
Service Fusion helps users manage job assignment and scheduling. Users can also view product catalogs, handle payment processing, track sales revenue and commission reporting, and access integrated voice and text messaging.
The software enables users to customize a dashboard and set up user-specific permissions. It integrates with Quickbooks Online, hardware GPS tracking devices, VoIP systems and payment processing systems.
Service Fusion offers tiered monthly subscription pricing. Mobile apps are available for iOS and Android devices. Customer support is provided via email and over the phone.
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Schedule -
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Create a job -
Job list -
User information
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8
58 Reviews of Service Fusion
Chris from LG (Precision Appliance formerly)
Specialty: Home Appliances / Electronics
Employees number: 2-10 employees
September 2017
September 2017
Pretty good experience
I enjoyed using this software for the most part. Unfortunately I won't be testing the new version because I have shifted my focus in the Appliance industry.
Pros
Sms messaging. Paperless. Mobile.
I found it was a great step in eliminating paper. As a manager it made it easier to keep track of what everyone was doing. The note taking, reminders and tasks options made life easy when they were issued properly. Customers were very impressed with the use. The company stands behind their product.
Cons
Mobile only worked with a good data connection (being fixed). Wasn't able to track commissions accurately between parts and labour. Could be very slow at times. Tech support and customer support are not quick to deal with difficult problems.
Amanda from Bruno's Mechanical Inc
Specialty: HVAC
Employees number: 2-10 employees
September 2017
September 2017
Phenomenal Product
Pros
This product is easy to use for both the office and the field technicians. The fact that it auto sync with our accounting software makes it a must have in my book.
Cons
Sometimes there are issues with the syncing, but the technical support is amazing and always able to solve the problem. The only item that I wish Service Fusion included is the ability to email out annual invoices (for something like monitoring) automatically.
Andrew from Reatly Trust Services, LLC
Specialty: Property Maintenance
Employees number: 11-50 employees
August 2017
August 2017
Good idea wronge platform
In general I regret the choice and am disapointed with this software. They have been saying they are rebuilding from ground up. If they don't come up with a winner in 60 days I am jumping ship. Not sure this is worth the headache.
Pros
The idea of job templates is the best I have seen and I tested many dispatch software.
The flat rate pricing is excellent.
There email templates are comprehensive.
Like the billing function that saves billing info.
Cons
The both desktop and mobile are slow and poorly designed.
The desktop is frustratingly slow and eats up tons of my busy staff time just waiting around.
I wanted my guys to upload pictures and large files to this. Yet it sits and wates for an upload. Basically means one oft he big reasons I got I can't use it for. Total fail as the pictures I expected and better comunication from field has not been realized.
I expected more comunication abilities with team and staff. We still fall back to just plain email and phone calls.
The
The reports are rudimentary. You can't save custom reports. There is no ability to limit query or sort so you basically have to download a very limited data set and export. The purpose of this type of software is to understand your business. FAIL.
They don't even have any tracking of where your people are located and there is zero mileage tracking.
I really wish you could do two way messaging with tenants and employees.
There is no in or out API - would like to integrate with the same phone service that we use office wide - would nice to see zapier integration both for inputting notes and emails as well as triggering out to other services.
The website makes it seem as if there is a plugin car routing / fleet routing service. Turns out they offer it it just doesn't have any integration at all with the software to get important mileage costs etc. We end up just estimating mileage based on rules of thumb when billing.
It is a complex multi step challenge to close items out for billing.
You can't dispatch and then attach an estimate.
The estimates don't have versioning so there is no insoftware record of multiple estimates.
Quite a bit more which I can't think of.
The project management is a total joke and is a wasted feature.
There is no batch processing. Many potential efficiencies are lossed.
If you have large quantities of jobs/ work orders and you can't get to them right away good luck. This is much better for if all things are completed same day as ordered.
Crysten from Yaeger Services, Inc.
Specialty: HVAC
Employees number: 2-10 employees
May 2017
May 2017
Great for small HVAC companies
Overall our experience with Service Fusion has been great. It's a tool that will do well for any small service company. I would love to see Service Fusion step up their partnership with larger organizations like ACCA and do more with their on boarding process. We were left to figuring out how to apply the tool to our own processes and how to get the tool to do things we wanted it to do for us. Service Fusion was there for us when we have questions, but a better on boarding process with a consultant to help us set up would have saved Service Fusion teams from less questions down the road and helped us ensure we're using the tool/setting up our own methods properly in the first place. I would still recommend Service Fusion to any small business like ours.
Pros
It's allowed our small business to get more connected with customers and create a better customer database along with new payment portals not available to us before. We are still learning the tool but we've already saved time regarding payroll and getting critical data in the hands of our Technicians when they are out in the field. Connecting the field to the office support team has been critical in ensuring we're providing our best selves to the end customer.
The Service Fusion team has been incredible! They are super supportive and answer any questions we have on any given day within minutes. They have helpful videos and go the extra mile to help in every aspect. Great Team!
Cons
While there are some incredible features that have helped us, there are some limitations and clunkiness that needs to be ironed out. The dispatching views are great but limited to size of screen - having to reduce the overall screen to see our entire team doesn't give us a view of the bigger picture. The phone app doesn't allow this larger picture of schedules when we're out of the office, however the dispatch does connect to Google Calendar to get it but still makes it so we're jumping through multiple clicks to get answers to customers on our availability when we're in the field.
Reporting on schedules and tracking schedules is somewhat limited. There is no good way to handle tracking paid time off (which we offer to our employees) so we are left to creating our own work arounds to track this. We run into our teams forgetting to track their time and needing to update their time on the back end - there are ways to get it updated, but it's clunky - multiple clicks through multiple areas isn't always transparent on method.
We have clients with multiple properties and while the tool supports this model, we would love for it to track the equipment to each property so we're not having to manually look this information up. For us being in HVAC, we need a way to track the size of the air filter for a few of our customers that own hundreds/thousands of properties. Being able to tie equipment to property would be huge.
Erik from Construction Specialties Unlimited, Inc.
Specialty: Construction
Employees number: 11-50 employees
April 2017
April 2017
Great software with even better support!
Our garage door company was looking to digitize our work orders and streamline the invoicing process from our techs in the field back our our personnel in the office. Service Fusion definitely fits the bill - with tons of features and integration with Quickbooks. We do things differently than most businesses as well, so the level of customization Service Fusion has, has really help us make this a great fit. Some of the features we do not use at this time, but they have given us something to look at for the future in terms of running and tracking marketing campaigns, setting up customer portals, etc. Otherwise, we now run our day-to-day out of this platform and it makes tracking our jobs, billing them, and keeping up with our workers much, much easier, and nothing slips through the cracks.
To be honest, the pricing seemed too good to be true compared to their competitors, as well as no additional fee for support - I went into this thinking Tech Support would be lacking - DEFINITELY NOT THE CASE. This is hands down the best support I have received on any purchase I have made. There is no limit to them helping you, and they are super friendly and accommodating. On top of it all, when we asked for things not in the software, they went above and beyond to work with developers to see if it was possible to iterate the software to help us further, and they have been just more than helpful in onboarding and helping us to understand everything about the software. Couldn't be happier!
Pros
Customization, easy of use, customer support.
Cons
I would like to be able to process payments through here without using one of your vendors.
Brian from Benchmagic Electronic Services, Inc.
Specialty: Home Appliances / Electronics
Employees number: 2-10 employees
February 2017
February 2017
Handles a lot but too many bugs
This is a complex program. I strongly recommend the training videos. Things do not seem to work as expected. This program is way too much for a one person shop. Be wary of glitches. Estimates and payments are sorted by day - all months and years are mixed together. Deposits get lost in Quickbooks online causing accounting issues that need to be tracked down and fixed. Estimates that are given to customers are not easy to track down - you need to look for them by global search. It is difficult to find estimates except through the estimate dashboard. I never got the parts part to work - it requires entering parts to the program, then to the supplier then... I could not use it. I don't have enough time in the day to do all the entering. Very slow on a network. Use a fast computer. If your internet goes down, you are stuck. You cannot get your data back. You are stuck with it.
Pros
Handles almost any part of a service shop you can ever require. Handles things I never thought of.
Cons
Very complex interface. Some important details are always off screen, like tax settings for customers. The remote app has glitches and may not work as expected - I am experiencing issues with parent customers. It is hard to follow the status relationship automatics when creating an estimate, then a job and then an invoice. Payments and deposits often get lost in Quickbooks even when Service Fusion says everything updated correctly.
Advice to Others
If you have less than 4 people using this program and don't pay an accountant on staff, you might wish to reconsider. You cannot backup your data and you cannot get your data back except in print and not Excel friendly. (You can make excel files of SOME stuff, but not related stuff like the customer of the job.
Leo from At Your Service Electric
Specialty: Electrical
Employees number: 2-10 employees
February 2017
February 2017
Field Service Software
I have been a user and administrator of Service Fusion for the past year. I looked and tried various programs but I found none that could match Service Fusion. It is easy to master, has many valuable features from Scheduling, Fleet Management, to Financial Features. My help was able to learn it without much training.
If I encounter an issue or have questions about how to do something their customer service is outstanding. I use this in the electrical industry and am not certain how I functioned without it. I have an MBA and a BA in Computer Science and know quite a lot about programs. In my opinion, there is not a software product that can rival Service Fusion.
Pros
Customer Service, scheduling, fleet management
Cons
The product list needs to be reorganized where new items can be added on the fly and a better job could be done in the grouping of items into a category.
Advice to Others
You can try the first 30 days for free. Take it for a drive and I seriously doubt you will shop elsewhere.
Jeff from We Clean 4 You
Specialty: Cleaning Services
Employees number: 11-50 employees
February 2017
February 2017
Pretty Good Dispatch System
It needs some CRM features which are supposed to be out very soon, and it has some issues with recurring jobs, but the app is great for the maids in the field
Pros
The app and the price
Cons
CRM
Advice to Others
Ask about CRM availability
Susan from McCombs Enterprises, LLC
Specialty: HVAC
Employees number: 2-10 employees
December 2016
December 2016
Thrilled!
We recently migrated to Service Fusion and have been thrilled with the customer support and training available for this software!
Pros
I love the ability to pull up information, data, and reports with such ease.
Cons
The main con we deal with is the same anyone deals with when using a cloud-based program. Internet speed or internet problems, but that's an internet issue and beyond the control of this management tool. Also, I wish the dispatch grid view was
Advice to Others
There are probably two or three different management tools that offer the same features and capabilities. My advice is, ask about their customer service and support. That's what sold us on Service Fusion.
Chad from Luxury Air
Specialty: HVAC
Employees number: 1 employee
December 2016
December 2016
Great Product
I enjoy the simplicity of the product. It was easy to understand from the beginning without any tutorials, yet it holds so much great tools. A real all-in-one software without any complicated coding or coaching needed.
Pros
-East to launch and get started using right away
Cons
-Wish I was able to add more social media links
Advice to Others
This is a great product for start-up companies looking to keep their workflow and customer info organized. Real smooth operation.
Emilia from NextLink Internet
Specialty: Information Technology
Employees number: 11-50 employees
November 2016
November 2016
Learning the
I am liking the layout but have much to learn in the way of maneuvering efficiently to all the screens. Patience.
Pros
Cost was really good for the quality of the solution.
Cons
Would like to delete the invoicing/payment portion and may learn how to do that with time.
Jeremy from Anytime Electric L.L.C.
Specialty: Electrical
Employees number: 2-10 employees
November 2016
November 2016
Service Fusion
We use Service Fusion for all of our scheduling,dispatching,invoicing and reporting. The software has served us greatly and helps us to be more efficient in what we do.
Pros
Scheduling aspects are great
Advice to Others
If you are a service company this software is definitely a great addition.
Jessica from Xtreme Cleaning & Restoration
Specialty: Cleaning Services
Employees number: 2-10 employees
November 2016
November 2016
Service Fusion
We've tried a few different programs like Service Fusion, all of them have their pros and cons. Service Fusion seems to have more pros than cons, and easy enough to navigate that the techs and office employees all seem pretty happy with it.
Pros
Dispatch/scheduling feature, integration with QuickBooks Online, and time clock feature.
Cons
Occasional miss communication between desktop version and mobile app.
Advice to Others
Just like all programs like such, make sure everyone is on board to use it to it's full potential. The more you use all the features the easier your job will be.
Arpita from Weekend Maids Referral Agency
Specialty: Cleaning Services
Employees number: 11-50 employees
November 2016
November 2016
Amazing find!
I found this software after a long research of over 6 months. This is a dream come true. it has all the feature that I was looking for.
Pros
Lot of features and very easy to use.
Cons
I would like the Service Fusion team to develop more features in the Employment section..... so you can better maintain your staff in the office, create Groups for permission settings so you don't have to select permissions every time you enter a new staff member.
Advice to Others
If you are looking for Field Service Software... You have to go with Service Fusion. They are the best so far.
Eve from Tridim Filter Corporation
Specialty: Manufacturing Equipment
Employees number: 1,001-5,000 employees
October 2016
October 2016
Service Fusion Review
Software is easy to use with a user-friendly interface. Mobile app is nice as well.
Pros
User-friendly interface
JULIE from Rite Choice Heating
Specialty: HVAC
September 2016
September 2016
Skip the other companies
Likes Best
We have tried many dispatch software companies this year. Service fusion is by far the best and easiest to use. Customer support is excellent.
Likes Least
No dislikes, although I still have some training and research to do within the software to tailor to my needs
Recommendations
Go with Service fusion first, you wont regret it. I went with others that had been in business longer and it truly was a waste of my time.
James from MonsterClean, Inc.
Specialty: Cleaning Services
February 2016
February 2016
GREAT product with GREAT service.
Likes Best
It actually WORKS! I have tried nearly a dozen field service management apps, and this one is the only one I have been happy with.
Likes Least
It would be nice if the software permitted one person on a team to complete and invoice a job without having to wait for every other team member to mark the job complete. A team captain should have this power.
Recommendations
Do not sign up for services with minimum contract periods of more than one month. What looks good in a presentation often falls apart when put to real world use. Service Fusion DID NOT fall apart! Yay!
Guy from Affordix
Specialty: Communications
January 2015
January 2015
It has been very good. It was a very small learning curve and simple
Likes Best
Good support and fast response. The software is easy to work with. When I needed an program change, it was done very fast. It has easy search routines, and invoicing is very simple when used with QuickBooks online.
Likes Least
Maybe there are some things that can be improved on, but isn't there always something like that?
Recommendations
Check on service and the speed of the server. Compare the features you get with Service Fusion versus other companies.
Kendra from North Valley Mechanical
Employees number: 11-50 employees
September 2017
September 2017
Huge Risk = Huge Reward and Major Gains in Productivity
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Using service fusion has allowed us to better manage our team and more thoughtfully grow our business.
Pros
Being able to measure accurately the numbers of jobs completed, billed, invoiced, paid in full. The productivity levels of each team member makes it much easier to manage and strategically grow the business.
Cons
There are a few glitches here or there with roll outs and upgrades, but for the most part after the new intergrators are installed or new features are live, the functionality continues to improve and make the product very user friendly, fast and intuitive.
Mario from Prestige Lock & Door
Employees number: 2-10 employees
August 2017
August 2017
One of the better players in their field.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
It is easy to use, fairly reliable, and it handles purchase orders, multiple warehouses for inventory, ability to schedule multiple technicians to a job, sub customer. Tech support is easy to get to.
Cons
We have some customers that prefer to have invoices faxed to them, and we use myfax for our provider. It appeared that there was a way to integrate with that service, however, when we contacted tech support they informed that it may be available in the future. Not sure why they have a non-functioning feature. The inventory system is at best mediocre. Payments recorded in Quickbooks do not synch back to SF. Tech support, while helpful most of the time are stand-offish when a feature does not work as expected. Overall, they are far better than a few other vendors we have tried, but there are a lot of improvements to be made yet.
Brandon from Heartland Tech
Employees number: 2-10 employees
August 2017
August 2017
There are a few functionality problems, but overall this product is fantastic for office life.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
This software has multiple highlights, the organization of the jobs, the visual cleanliness, easy to navigate menus and just an all round good software for small/large/fortune 500 companies.
Cons
The parts where this software lacks is in the non-admin or front-end abilities. Front-end cant batch delete, or batch enter information. I wish there was like an excel import option to bring lists in. Also, one thing that bugs me is when I set the records count to anything other then the default 10 per page, it resets whenever the page has to reload. Its like there are no cookies for individual use, only the software as a whole. Any settings I had set change back as soon as the page has to reload. Id like to see some minor improvements on the utilities and advanced options for customization for the individual not just the software as a whole.
MONICA from AC PLUMBING HEATING & MECHANICAL
August 2017
August 2017
HELPFUL AND PROMPT
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
USER FRIENDLY. SYNCS WITH QUICK BOOKS WITH NO PROBLEM. RUNS SMOOTH DAILY. THIS PROGRAM HAS MADE IT VERY EASY FOR US TO KEEP TRACK OF SERVICE CALLS, INVOICING, AND CUSTOMER INFORMATION. THE SUB ACCOUNT/PARENT ACCOUNT FEATURES ARE ESPECIALLY HELPFUL IN KEEPING THINGS ORGANIZED.
Cons
ONLY CON WOULD BE THAT ESTIMATES DO NOT SYNC INTO QB. WOULD BE HELPFUL IN SOME INSTANCES BUT NOT A DEAL BREAKER!
Charlene from Prime Fire Protection Inc.
Employees number: 11-50 employees
June 2017
June 2017
Amazing! The Customer Support is the best I have ever received.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Saves time scheduling and keeping track of customer reports and records.
Pros
Easy to use, flexible and the ability to grown with our company and the customer support.
I would highly recommend this software!
Cons
Import of company history was not easy. I would highly recommend paying the money to have Service Fusion do it for you if you are importing a lot of company history.
I track everything by Job Type in QB (desk top) but Service Fusion only does Class. This has been a problem for us but trying to work around it as the Pros far our weigh the Cons.
Dot from Tri County Pump Service
June 2017
June 2017
The Customer Service is by far some of the best we have ever experienced!
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
The software is very user friendly! It includes all of the aspects that Management would be looking for.
Cons
The inability for a technician to add multiple products to an invoice from the same category /subcategory without having to start over by default - back to the main menu.
Liz from Aerotek
May 2017
May 2017
Service Fusion is an exceptional tool for dispatching, invoicing, and communication.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
The best thing about Service Fusion are the options for customization. We have built this program to fit our every need and then some.
Cons
I really have nothing to add to this question. All of the features seem to be working great. The only problems we have had are from our own lack of knowledge about how the product works.
Mac from Tobler Heating and Air, Inc.
Employees number: 2-10 employees
May 2017
May 2017
Excellent Customer Service & Program
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Scheduling so far
Pros
It has been the easiest program to use that we have ever tried for the heating and air business!!! Our service techs seem to love it also!!!
Cons
Not sure about any cons!!! We have not started using but the scheduling at this time, but are looking forward to start billing soon.
Tommy from Sweeps & Ladders
Employees number: 2-10 employees
May 2017
May 2017
Excellent Software
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Saves time and saves money. This software enables us to communicate with our customers on a level that no one else is able to do. This attention to detail concerning customer service/ communication has increased our close rate which has increased our bottom line.
Pros
The ease of use for both the office and the field is amazing. This is a robust system that will do a lot of things that others will not. It automatically syncs with QB online. Beware of other software companies out there that advertise that they sync with QB because they do not or it requires a lot of changes in QB which will mess everything up. Trust me I have tried a lot of different programs and Service Fusion is hands down the best. Tech support is fantastic as well.
Cons
No cons whatsoever. The integration was easy and the tech support has been first class. I was concerned with the QB set up in the system and it was so easy. The payment gateways were simple to set up as well. It feels as if this system was built by someone that has worked in the service industry before. Our techs absolutely love it!
Brigitte from TemperaturePro of West Austin
March 2017
March 2017
Service Fusion is Awesome!
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
We are extremely happy with all aspects of Service Fusion. Ease of use was a major factor in our decision. We looked at other programs but this stood out to be the best. There are many parts to customize to your liking, you aren't stuck with one setup. The on-line training started us off and the Customer Service is very responsive to the smallest questions - I would give them 10 stars if I could. They will import your existing customer base and service/parts information from an Excel spreadsheet - free. It is a pleasure to do our job - start to finish - with this program.
David from USA Electric & Solar
Employees number: 2-10 employees
March 2017
March 2017
This software is not ready for work.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
First I would begin saying that this software looks great on the demo presentation. But after you start working with it, you dive into a huge pile of issues. We have used this software for several months and the only thing that I can say is "waste of money" besides the monthly payments we have invested hundreds of hours in importing our company's data into the software and setting up the work structure. All along it was a bumpy ride. We started noticing "issues" that were critical for any company's workflow, but when spoke to their tech support, all those "issues" became "features". The tech support people said to me that they are coming out with a new system that had been completely rebuilt from the ground up. When asked when will this system become available, nobody knew. The fact of the matter is that if the software was good, why would they need to redesign it entirely? They know that the system is problematic, but refuse to admit that in public. If you are ready to spend alot of money and time, this could be a great adventure, but if you are looking for a real working field service management software for your business, look elsewhere. Good luck.
Pros
It looks like a perfect fit for our business model. We liked the option that the technician on the field can capture pre and post work signatures.
Cons
The technician mobile app does not have any way to work offline. The app is full of bugs and not functunal at all on the field. The online system is very cluttered to work with.
Advice to Others
The software looks great on the demo. You will learn about all the issues when you start working with it. I advise you not to enter any of your company data (which will take a along time) until you have worked with a small pilot for at least a month and know that you are ready to deal with the issues. It took us over 3 month.
Mark from Ice Cream on Wheels
March 2017
March 2017
Great software!
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
We are a small startup that is merging several smaller players into a cooperative type organization. e looked into 2 other "major" players in this space. We trialed all of them, but for the money this gave us the most for our money. Service Fusion was able to create custom portals that allow for the flexibility of each organization with the ability for our admin to do their individual jobs within the program. Any questions or concerns were addressed that day, if not within the hour. We are still playing with some of the detailed functionality that we weren't even pitched on. It's fantastic software that was tailored to our needs, that comes with more added value as you become acquainted with it! So glad we went with them.
S. from Coastal Clear Window Cleaning
Employees number: 2-10 employees
February 2017
February 2017
Fantastic Software and Great Customer Service
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
We used Service Fusion for 1 month in a "test" environment. We liked it very much, and decided to move forward. Now, we have been using it in production for 1 week, and it has greatly streamlined our processes. Our office staff loves the intuitive user interface, along with the automated notifications that can be configured when field staff is dispatched to our customers, and as the job progresses (dispatched, on site, invoiced, etc).
The work of our field staff has also been simplified by going "paperless". The mobile app they use has all the information they need at their fingertips. Customers can sign for their work and receive e-mails at job completion with invoices if desired.
On aspect of Service Fusion that we really appreciate is that it is highly configurable. As a small example, if you don't want notifications to go to your customers, you don't need to send them. If you only want certain ones, during certain statuses of the job, you can configure that. We appreciate how the developers have designed it in such a way to be flexible and not force a company to work a certain way. For example, the ability to add custom fields for various entities (customers, jobs, equipment, etc) shows that they understand each company may have specific needs for information tracking that are not included the software's built-in fields. Giving customers this flexibility makes the software highly configurable to our needs.
Finally, our experience with Service Fusion's Support staff has been phenomenal. We've had to call in several times during our transition from our previous software for various things. Each time, we were able to work with their knowledgeable support staff who've spent the necessary time with us on the phone to solve our problems. In addition, we sent in a request for a minor enhancement to a report that would have really helped us. To our surprise, they followed up very quickly and made the enhancement we requested. Typically, our experience with software vendors is that we don't see such quick turnaround to implement enhancements. But our experience with Service Fusion is that they are very proactive and listen to their customer needs.
Based on our experience so far, not only with Service Fusion's customer support, but also with finding their software highly functional and easy to use, we would not hesitate to recommend Service Fusion for service companies like ours.
Pros
Highly configurable, easy to use, intuitive user interface.
Cons
Would like to see more customizable reporting, but what is provided out of the box is sufficient
Chris from Arctic
February 2017
February 2017
Top notch software
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
I am supervisot at Arctic Heating Cooling and Plumbing in Memphis and we recently switched over to the software and had we not we would have missed out on $15,000 in the first month that I believe the software contributed to converting as well as tracking my employees I am very satisfied with the customer service and a product.
Pros
Ease of use
Cons
No complaints
Advice to Others
Don't waste time buy it and reap the rewards
Joshua from Texas Waterboys
Employees number: 11-50 employees
January 2017
January 2017
Above and Beyond
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
We reviewed several different options when deciding on a software to manage our customer database, accounting tools, and dispatch. We found Service Fusion's staff to be extremely helpful and responsive during this process. Moreover, their product is superbly flexible and powerful.
The very best part about SF is customer service. We always know we will be well taken care of.
Pros
It takes into account real life experience of the users, providing features that make life easier. For example--consultations, estimates, communications, approvals, schedules, invoices, photos and documents are tied together seamlessly in a project pipeline. Don't forget about the mobile app for field use!
Cons
There are some functions that would be great to access from mobile that are only available on desktop size browsers, even with User Agents installed. Looking forward to the upcoming release that promises mobile responsive browser access.
Advice to Others
Get it. It will make you happy.
Ryan from Home Service Pro
Employees number: 11-50 employees
October 2016
October 2016
Best One Out There
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
We have tried over 20 different CRM, and Field Service programs over the past year with various success. Service Fusion is by far the best product we have tried. We almost instantly fell in love with it. The admin staff boasts about how easy it is to use. The automated text message to clients indicating that you are on the way is brilliant. Our invoicing process is seamless now with the automated functions, and it syncs well with Quickbooks (a must for us). The product is outstanding, but so is the customer service.
A couple of areas that need improvement are:
- integration with google calendar
- options to push forms into clients file from other apps on android (maybe there is?)
- better CRM and Sales related functionality (I hear Q1 2017)
- easier set-up of zones for booking in specific areas
- in app distance measure for new client address from already scheduled jobs, or some sort of intuitive date selection (I know I'm asking a lot)
Overall, you won't find a better scheduling, and field service app out there. I have tried so many and have often been left very disappointed. The price point is really good, the product works really well creating a better experience for our Customers.
Pros
Ease of use, price point, automated text to customer updates, excellent quickbooks sync, invoicing, billing options, layout, customer service,
Cons
Lacks google products integration, Limited Sales Pipeline, CRM Functionality,
Advice to Others
Product and Service is by far the best out there for a service related company!
Laurie from We Clean 4 You
Employees number: 11-50 employees
October 2016
October 2016
One of the best service business products for small business
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
We use Service Fusion for our small maid service. The customer service is exceptional, quick and professional. They are always working to make the product fit their clients needs. There is always help readily available no matter the issue, even the very simple silly ones.
Pros
customer service and ease of use
Cons
The main pages have some wasted space
Andy from Complete Pool Care
Employees number: 2-10 employees
September 2016
September 2016
Good Product, Great People, Excellent for your Business!
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
I have been using this product for close to a year now. Max and Aramis were extremely helpful with our conversion to using this product. The live tutorials, additional references, and tech support made learning the product quick and easy. The tech support with this company is second to none. In my experience they have continually worked to make their product better every chance they get. This is rare and is what prompted me to give them a review. My company is able to use this product for our construction/renovation projects, repair technicians, and the routes we have that are on routine maintenance. Templates, inventory management, and custom fields have made the difference from other software that we originally were considering. Hope to see route optimization in the future.
Pros
Ease of scheduling customers. Product pics in the app help our employees find the products they are invoicing quicker. Tech support staff are outstanding and will find an answer if they don't already know it.
Cons
Wish this software had route optimization since that is what all service based businesses need
Advice to Others
The permissions that you can set for your employees are very helpful in giving your employees the power they need to do their jobs well.
Alysha from Eureka
Employees number: 11-50 employees
July 2016
July 2016
Great service!
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
So far, so great! We just signed up because we wanted to expand our brand and gmail calendar wouldn't cut it anymore. We want our customers to be able to book online and we wanted to efficiently dispatch jobs to our installers. Service fusion has so far fulfilled most of our needs but we are looking forward to all the updates in their upcoming 2.0 system. We have looked around quite a bit for a system like this and I have to say it is definitely the best the industry has to offer. One thing that I have to note is they have EXCELLENT customer service. After playing around with the software for a week or so, we gathered all the questions, called in and had Max help us with every single one of our needs. He was patient, helpful and overall great service! I would recommend service fusion to any business owner!
David from Potter and Primm Inc.
May 2016
May 2016
Formatting of data
Ease-of-use
Usability
Product Quality
Quality
Support
We have been running the software for a while, and did a data merge from our old CRM. there was an issue with date not being formatted corrctly to display names on messages. Sent a request to make a change to the data. The data was reformatted to how it needed to be, and all was fixed the next day. Thank you to the Service Fusion Customer Service team.
