

Service Fusion Software
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About Service Fusion
Service Fusion Pricing
Starter edition - $149/month Plus edition - $219/month Pro edition - $399/month
Starting price:
$149.00 per month
Free trial:
Not Available
Free version:
Not Available
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Service Fusion User Reviews
OVERALL RATING
Showing 1 - 5 of 145 reviews

Brandon
Verified reviewer
Company size: 11-50 employees
Time used: Less than 2 years
Review Source: Capterra
April 2018
If you have a sales team that is mobile and on the road this is an incredible platform.
Pros
It's very intuitive and has more tools and most businesses will need. It's very easy for salespeople to use and if they are not able to use it that's a good sign that you should be looking for a replacement.
Cons
There are a lot of options that can get a little bit overwhelming. The learning curve is a little high but that's due to the fact that there are so many tools available.
Jennifer
Company size: 11-50 employees
Industry: Construction
Time used: More than 2 years
Review Source
September 2020
Service Tech & Office friendly
They were super about the initial training, and have consistently tried to answer any remaining issues. We began to be able to have our techs collect credit card payments; awesome for both office & customers!! Data from the old system transferred over, mostly without any issues. The continual updates, which are largely in response to customer/user requests is a plus. You don't always get what you want, or as fast as you want it, but they are definitely trying to meet the most important, common user needs.
Pros
Better dispatching than what we had before.
Cons
Reports aren't all that they need to be, but can download info to Excel & manipulate most data
Reasons for choosing Service Fusion
It was less costly, communicated with Quickbooks, and offered what we were looking for.
Reasons for switching to Service Fusion
It was time to upgrade. At that time, Wintac/Davisware, did not offer the cloud/tech user the ability to do as much in the field. We liked the attitude of Service Fusion's salesperson (didn't promise what they didn't have, but did show us viable alternatives and talked about what was in development). Plus he was clearly knowledgeable about all aspects of the system. Also, it would integrate with our Quickbooks software.
Chris
Company size: 11-50 employees
Industry: Construction
Time used: Less than 6 months
Review Source
January 2022
Mislead reps, they take your money and run
Horrible customer service!!
Pros
Lots of customization, ease of mobile device.
Cons
Lied to by sales rep, and implementation team about what system can do. Found that no PO's can be generated through mobile device. GPS system is beyond horrible. No tracking, just real time tracking. Most of time it never updates so fleet is always idling instead of driving. No custom forms. Customer service is the worst. No follow up, no corrections, no help getting live but will take your money
Alternatives Considered
Reasons for choosing Service Fusion
It was supposed to generate PO's on mobile, have a good GPS, service call A.I., A-Z program. Was mislead by representative
Reasons for switching to Service Fusion
Thought it would be a better program. Wow I was wrong. Reopened Mhelpdesk as we shopped around again. Starting with Service Titan in March 2022
Carolyn
Company size: 11-50 employees
Industry: Automotive
Time used: Less than 12 months
Review Source: Capterra
December 2021
One of the best dispatching softwares!
Great all around dispatching/billing software. Intregrates well with QuickBooks for billing, all of the admin staff love the output and reports showing the growth of our business, and our technicians love the mobile app for billing!
Pros
Very easy to implement, utiliize, training, etc. I have worked with many dispatching softwares, but this one is everything we needed with a lot of extras - dispatch zone map, heat map, customer email blasts, and the list goes on and on.
Cons
No ability to make a negative invoice or a credit memo. You can void tickets easily, but some customers must have a hard copy of a credit with a different number than their original and this cannot be done as of yet in the software.
Reasons for switching to Service Fusion
Kickserv would not allow our billing to go over to QuickBooks properly.
Aaron
Company size: 2-10 employees
Industry: Facilities Services
Time used: More than 2 years
Review Source: Capterra
July 2019
Another Broken Software With Crappy Back-End Support
Mostly negative. Its been really rough for us trying to build and grow our company using this platform because there have been so many problems with the functionality of key workflows processes. The software is heavily marketed as a POS option for HVAC, Electrical, & Plumbing Companies but based on our experience it not able to handle their processes effectively and there is no fix in sight. It's extremely lacking in several key areas and service fusion management doesn't seem to care at all about the issues we have reported. We would highly recommend you steer clear of this company until they get their act together
Pros
It customizable and pretty user-friendly
Cons
The bugs and workflow problems NEVER get fixed. We have been reporting issues and asking for fixes to them for over 3 years now and practically NOTHING we have asked for has been done. Customer service reps just say that they will pass the issue onto the developers but then nothing ever happens. V2 just keeps getting promised as the fix-all, but somehow how I doubt it's going to be without major issues itself
Reasons for choosing Service Fusion
Overall cost and the support teams attitude was way better
Reasons for switching to Service Fusion
Was hoping for simplified management of several key business processes.