Service Fusion software


90 reviews(4.5/5)
90 reviews(4.5/5)

Service Fusion is a cloud-based field service management software. It caters to businesses of all sizes across multiple industries. It offers field service management, GPS fleet tracking, credit card processing and mobile applications within a suite. Primary features include customer management, dispatching, scheduling, invoicing, inventory management, time tracking, payroll and reporting.  

Service Fusion helps users manage job assignment and scheduling. Users can also view product catalogs, handle payment processing, track sales revenue and commission reporting, and access integrated voice and text messaging.

The software enables users to customize a dashboard and set up user-specific permissions. It integrates with Quickbooks Online, hardware GPS tracking devices, VoIP systems and payment processing systems.

Service Fusion offers tiered monthly subscription pricing. Mobile apps are available for iOS and Android devices. Customer support  is provided via email and over the phone.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

90 Reviews of Service Fusion

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  • Kevin C. from 1st Alarm

    Number of employees: 11-50 employees

    September 2018

    A Must Have for the Service Industry

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Their onboarding support is amazing. The patience they have with questions and providing solutions, their services of importing your current databases and helping you set up ones you don't currently have, and the software's interface with accounting programs can have a company taking their business to the next level very quickly.

    Pros

    Easy to setup and use, it makes billing and customer service much faster. Inventory tracking and job costing becomes a breeze, and tracking billable hours allows a better understanding of areas that you are lacking in productivity.

    Cons

    I honestly cannot think of anything, it made such an improvement in our internal infrastructure.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Tana from Gold Medal Service

    Specialty: HVAC

    Number of employees: 2-10 employees

    August 2018

    Love it!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I highly recommend this software for any company that dispatches field workers.

    Pros

    Both platforms are super easy to set up and use (website for office staff and phone app for technicians). I literally signed up one day and we were up and running 3 days later. Easy to email estimates and invoices and the payment system is right in the app so techs can get payment in a matter of seconds.

    Cons

    Website doesn't allow us to add or change items in the drop down on the equipment list. Also, would like to get sound notifications whenever a status change is made to a job or work order.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Joel from Joe East Inc

    Specialty: Safety & Security

    Number of employees: 51-200 employees

    August 2018

    Unbelievable Software for the Price

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I highly recommend giving them a shot and trying out their demo. Their staff is great and always willing to help with any problems you may encounter.

    Pros

    - Pay one low fee for unlimited users and access to the system; not having to pay per user can lead to huge savings!

    - Offers incredible functionality at a low cost.
    - Customer support is truly incredible; they offer chat and phone support all based in the United States.

    - Built-in support for syncing with QuickBooks Desktop software, works very well and puts data into QuickBooks exactly as it should

    - Ability to upload photos to work orders, this gives management the ability to truly see what was done on a job.

    - Offers great tracking functions for keeping staff working efficiently.

    - System can call or text customers to alert them that you are coming.

    - Allows for custom document creation so you can create and style your own paperwork with all your required verbiage.

    - Allows for simple inventory tracking and purchase orders which can work well for general item tracking.

    - Separate Mobile app syncs perfectly with system and allows office staff to see technicians progress as they update their mobile app.

    - Has ability to tie trucks to GPS through one of their partners to better track your service fleet and give more accurate arrival estimates.

    - Built-in private messages system allows techs and office staff to chat so communication is clear and always documented.

    Cons

    - QuickBooks sync works well, but only allows for one chart of account to be assigned so if you use charts of account to track items/sales in QuickBooks you will need to update these manually or come up with another automated process to keep new items that are added correct.

    - Inventory control is not great for multiple warehouse or for users with more than a few trucks as technicians have to select the warehouse they want to pull from each time; there is no way to select a default warehouse like a tech's truck making inventory tracking more accurate.

    - If you are a small startup with only one or two trucks and one or two users this will cost you more than other similar software that charges per user. Once you past 8 - 10 users Service Fusion will start saving you serious money. It saved our group several thousand dollars a month when we switched.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Wendy from WilsonCarrs

    Specialty: Electrical

    Number of employees: 11-50 employees

    August 2018

    Nice interface, need to enforce field techs signing into a valid job

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I hope this gets remedied soon. I don't know how companies others are tracking job costs

    Pros

    The pricing is great but I'd pay more for more functionality. Clean interface and integration with Quickbooks.

    Cons

    Field technicians sign in that they are working but no requirement they select a valid job# so I have to manually review every job to get job costing. No open API.

    This review was submitted organically. No incentive was offered
    Review Source
  • Mary from Pro Appliance Installation

    Number of employees: 2-10 employees

    July 2018

    Brings the field worker, office dispatch, and finance all together

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Customer & business partner communication regarding job scheduling and estimates, scheduling the routes for multiple drivers, being able to invoice directly to the customer with customized templates, and synchronizing invoices and payments right into Quickbooks.

    Pros

    It worked great for us out of the box. Customer service/Tech support is very good. Integrating with Quickbooks is a lifesaver. I love being able to email invoices directly to customers from Service Fusion.

    Cons

    A web-based-only software and app has limitations. We've had a few glitchy days which have affected our business productivity. Customer Service/Tech Support availability is limited.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Lucinda from Clean House Cincinnati

    Number of employees: 11-50 employees

    July 2018

    I use Service Fusion to run my cleaning company with 12 employees. Scheduling/client mgmt is a dream

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of scheduling, wonderful client management tool, great employee-side app. Helps me: Schedule quickly Track time in/out

    Pros

    I investigated all the big field service software something (some cleaning industry specific some not), and I tried a number of them but Service Fusion hands down won the race.

    Client and scheduling management is a dream. The ease and simplicity of creating and managing schedules both recurring clients and single cleanings is so wonderfully well designed. My office manager can manage the schedule of 125+ recurring clients (plus 15-20 one time cleanings each month) for 12 cleaners from the office or home on work laptop.

    The reporting capabilities and exporting of reports makes payroll easy.

    Finally, the employee-side app is a fully functional app that shows the schedule, acts as gps, acts as time clock, and tons of details to help them.

    Cons

    I hate it when people cop out and say There's nothing I dislike but.....there's ALMOST nothing I dislike:-)

    1) I love the grid layout of the schedule page when viewing with a computer, but with mobile phone the view is different. It's fine for our employees, but for me or the office manager it's difficult to view everyone's schedule for the future.

    2) I wish they had a referral or affiliate program

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Alexandra from Monte Sion PR

    Specialty: Other

    Number of employees: 2-10 employees

    July 2018

    Very user-friendly and good features!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We have fleets that go out everyday and the scheduling that we use is Service Fusion. We schedule from the office and everybody gets the notification to their job site.

    Cons

    We tried using the Time Tracking for Payroll with the employees but it's not very user-friendly and it just didn't work out!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Mary from Keller Williams Columbia

    Specialty: Other

    Number of employees: 10,000+ employees

    July 2018

    Easy and Reliable

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Service Fusion helps me when i'm on the go because it's designed to work with all my devices, which comes in handy.

    Cons

    They say that it's easy to set up, but I found myself spending a lot of time adjusting all the settings to get it just right.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Number of employees: 11-50 employees

    July 2018

    easy to use, solid software, but some basic functions are missing or not working

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We are a HVAC company and have been using Service Fusion daily for lead dispatching, quote, job dispatching. It is a solid software.

    Cons

    However, there is on basic functions not working. When filed worker add a new service address to an exiting customer in their mobile app, the address is not searchable anymore. This caused big problem for us, and I have been calling their customer support team many times. Everyone was polite , but my problems not solved. I suggested if they couldn't fix it in there application logic, they can create a simple SQL script to run in the backend database every night, to copy all new address to customer's profile. I couldn't see any reason why this is not doable.

    I am writing a review here, hoping some one from higher level of the company can hear their customer's pain and solve the problem for me.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Lucan from Economy Appliance, Heat & Air

    Number of employees: 11-50 employees

    July 2018

    Cloud based solution for work orders and maintenance

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It allows us to keep track of hundreds of service calls a day and allows our technicians to keep track of their times and call history.

    Pros

    The Service Fusion support team is very responsive and fairly quick to remedy problems and add new features. The app allows us to send jobs and work order requests to technicians in the field. The app also allows technicians and office staff to update notes and information in real-time. It offers everything needed to maintain a small to medium sized service company.

    Cons

    Updates to the platform are often rolled out with little to no warning. The platform is very stable, however, when it does go down, you are basically dead in the water until it's back up and running. They have back up servers for down time, but they operate at a much slower speed, impacting production during those rare instances.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Christian from Nazca Construction LLC

    Specialty: Construction

    Number of employees: 2-10 employees

    May 2018

    Exactly what we were looking for!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Staff at Service Fusion is great, very helpful and friendly.

    Pros

    It has many useful features to manage our work orders. It's easy to use and the fact that there's no limit of users makes it a powerful, cost effective tool for our company.

    Cons

    It has a text message feature to send and receive but unfortunately, it doesn't receive or send media.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jim from KSA Lighting

    April 2018

    One major accounting flaw

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    One of the most feature-rich software platforms we came across in our vetting process. The ability to close-out a job, but leave a task open to do at a later time would have made this the best software we found. GPS tracking was nice in theory, but did not work correctly on iOS devices.

    Cons

    The software is unable to do 3rd party billing to more than one parent company. All other software we ran across was able to do this. During the sales process, the salesperson guaranteed us that their software had the ability to bill any 3rd party.. what he didn't say is that it permanently locks that account to a single parent.. and any changes affects any other open jobs with the same customer. 3 months of wasted time.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Service Fusion, Service Fusion

    April 2018

    Hi Jim, Thank You for the complimentary nature of your review and the 4-5 stars across the board; however, to help avoid confusion among prospective readers, I would like to clarify one important thing. What you referred to as an accounting flaw has actually nothing to do with accounting, per se. More specifically, it is WHO the invoice goes to versus HOW MUCH the invoice is for. While our parent > sub-customer logic is identical to that of QuickBooks, we do understand that your specific needs are a bit different. I apologize that this critical detail was missed or misunderstood in the sales process as well as earlier in your on-boarding process. As for being able to close out jobs while leaving tasks open, this can be very easily accomplished with the additional site visit feature. Thank You again and we look forward to possibly welcoming you back on board one day! Max @ Service Fusion

  • Brandon from StreamSend

    Number of employees: 11-50 employees

    March 2018

    If you have a sales team that is mobile and on the road this is an incredible platform.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's very intuitive and has more tools and most businesses will need. It's very easy for salespeople to use and if they are not able to use it that's a good sign that you should be looking for a replacement.

    Cons

    There are a lot of options that can get a little bit overwhelming. The learning curve is a little high but that's due to the fact that there are so many tools available.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Joe from T & G Heating & Air

    March 2018

    Professional, Efficient, Great Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    How easy it is to use and how all it flows nicely together. The new Customer List and Batch & Assign & Schedule features made things so much quicker as well.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Alberto from Paradigm Mechanical Corp.

    Specialty: Construction

    Number of employees: 11-50 employees

    March 2018

    User Friendly and easy to train on

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like how it is detailed and doesn't leave things open to interpretation. The customization of the system is powerful but not over the top Support is just a click away

    Cons

    Sometimes there are too many steps to complete a task that could be shortened by a few extra links More templates for custom documents would be nice so building your own would be easier

    This review was submitted organically. No incentive was offered
    Review Source
  • Robyn from Electronics

    Specialty: Home Appliances / Electronics

    Number of employees: 2-10 employees

    March 2018

    Seems to meet most of our needs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use for technicians in the field from their mobile device whether it be Android or iPhone product

    Cons

    Inability to search globally for serial numbers of equipment that could have been under another customer and products sold on a job

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Laney from Carl's Quality

    March 2018

    Service fusion is very helpful!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Service fusion is very helpful we we're doing all our invoicing on paper, their invoicing is very easy and self explanatory!! Definitely easy to use and be trained in!!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ricky from Proair Mechanical/Enercon Technical

    Specialty: HVAC

    Number of employees: 11-50 employees

    March 2018

    This software is phenomenal!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Its user friendly, its cloud based and its so practical that it makes it impossible to even think about using any other software. It has everything our company needs and whatever we don't have that we really need- the developers work with us to implement our changes- at no extra cost!

    Cons

    There really isnt anything not to love about this software- its just a matter of getting used to using a new program as well as seeing what fields work best for your company and how it can make your day go smoothly.

    This review was submitted organically. No incentive was offered
    Review Source
  • Braxten from 1st Response Heating & Air Solutions

    Specialty: Construction

    Number of employees: 11-50 employees

    March 2018

    Bait & Switch

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Bummed they gave up easily, I guess they focus on quantity not so much quality.

    Pros

    Great Program, awesome features, pricing for the program is reasonable. The staff was quick to sign us up.

    Cons

    The setup, training, and customer support is a big issue if you are not familiar with this program. Their training to use this program is limited to scheduled screen sharing tutorials. If you want to have their support team to your office and train in-house they will charge for their team's time and for their travel expenses, lodging, and I'm sure other "fees".
    Was turned off with the unexpected charges for them to come out and properly set up our system. The sales team didn't show any motivation to work anything out and were quick to cancel our account.

    This review was submitted organically. No incentive was offered
    Review Source
  • Jeff from Gwyn Electrical Plumbing Heating and Cooling

    February 2018

    Service Fusion has changed the way we run our company!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ability to see what is going on from anywhere in the world. Also, the ability to put notes, pictures and documents on each call slip is priceless!

    Cons

    I would like to see Estimate templates as well as a purchase order report. Nothing else at the moment.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
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