Service Fusion Software

Kevin C. from 1st Alarm
Number of employees: 11-50 employees
September 2018
A Must Have for the Service Industry
Ease-of-use
Functionality
Quality
Support
Value for Money
Their onboarding support is amazing. The patience they have with questions and providing solutions, their services of importing your current databases and helping you set up ones you don't currently have, and the software's interface with accounting programs can have a company taking their business to the next level very quickly.
Pros
Easy to setup and use, it makes billing and customer service much faster. Inventory tracking and job costing becomes a breeze, and tracking billable hours allows a better understanding of areas that you are lacking in productivity.
Cons
I honestly cannot think of anything, it made such an improvement in our internal infrastructure.
This review was submitted organically. No incentive was offered
Review Source: Capterra
Tana from Gold Medal Service
Specialty: HVAC
Number of employees: 2-10 employees
August 2018
Love it!
Ease-of-use
Functionality
Quality
Support
Value for Money
I highly recommend this software for any company that dispatches field workers.
Pros
Both platforms are super easy to set up and use (website for office staff and phone app for technicians). I literally signed up one day and we were up and running 3 days later. Easy to email estimates and invoices and the payment system is right in the app so techs can get payment in a matter of seconds.
Cons
Website doesn't allow us to add or change items in the drop down on the equipment list. Also, would like to get sound notifications whenever a status change is made to a job or work order.
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
Review Source
Joel from Joe East Inc
Specialty: Safety & Security
Number of employees: 51-200 employees
August 2018
Unbelievable Software for the Price
Ease-of-use
Functionality
Quality
Support
Value for Money
I highly recommend giving them a shot and trying out their demo. Their staff is great and always willing to help with any problems you may encounter.
Pros
- Pay one low fee for unlimited users and access to the system; not having to pay per user can lead to huge savings!

- Offers incredible functionality at a low cost.
- Customer support is truly incredible; they offer chat and phone support all based in the United States.

- Built-in support for syncing with QuickBooks Desktop software, works very well and puts data into QuickBooks exactly as it should

- Ability to upload photos to work orders, this gives management the ability to truly see what was done on a job.

- Offers great tracking functions for keeping staff working efficiently.

- System can call or text customers to alert them that you are coming.

- Allows for custom document creation so you can create and style your own paperwork with all your required verbiage.

- Allows for simple inventory tracking and purchase orders which can work well for general item tracking.

- Separate Mobile app syncs perfectly with system and allows office staff to see technicians progress as they update their mobile app.

- Has ability to tie trucks to GPS through one of their partners to better track your service fleet and give more accurate arrival estimates.

- Built-in private messages system allows techs and office staff to chat so communication is clear and always documented.
Cons
- QuickBooks sync works well, but only allows for one chart of account to be assigned so if you use charts of account to track items/sales in QuickBooks you will need to update these manually or come up with another automated process to keep new items that are added correct.

- Inventory control is not great for multiple warehouse or for users with more than a few trucks as technicians have to select the warehouse they want to pull from each time; there is no way to select a default warehouse like a tech's truck making inventory tracking more accurate.

- If you are a small startup with only one or two trucks and one or two users this will cost you more than other similar software that charges per user. Once you past 8 - 10 users Service Fusion will start saving you serious money. It saved our group several thousand dollars a month when we switched.
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
Review Source
Wendy from WilsonCarrs
Specialty: Electrical
Number of employees: 11-50 employees
August 2018
Nice interface, need to enforce field techs signing into a valid job
Ease-of-use
Functionality
Quality
Support
Value for Money
I hope this gets remedied soon. I don't know how companies others are tracking job costs
Pros
The pricing is great but I'd pay more for more functionality. Clean interface and integration with Quickbooks.
Cons
Field technicians sign in that they are working but no requirement they select a valid job# so I have to manually review every job to get job costing. No open API.
This review was submitted organically. No incentive was offered
Review Source
Mary from Pro Appliance Installation
Number of employees: 2-10 employees
July 2018
Brings the field worker, office dispatch, and finance all together
Ease-of-use
Functionality
Quality
Support
Value for Money
Customer & business partner communication regarding job scheduling and estimates, scheduling the routes for multiple drivers, being able to invoice directly to the customer with customized templates, and synchronizing invoices and payments right into Quickbooks.
Pros
It worked great for us out of the box. Customer service/Tech support is very good. Integrating with Quickbooks is a lifesaver. I love being able to email invoices directly to customers from Service Fusion.
Cons
A web-based-only software and app has limitations. We've had a few glitchy days which have affected our business productivity. Customer Service/Tech Support availability is limited.
This review was submitted organically. No incentive was offered
Review Source: Capterra
Lucinda from Clean House Cincinnati
Number of employees: 11-50 employees
July 2018
I use Service Fusion to run my cleaning company with 12 employees. Scheduling/client mgmt is a dream
Ease-of-use
Functionality
Quality
Support
Value for Money
Ease of scheduling, wonderful client management tool, great employee-side app. Helps me: Schedule quickly Track time in/out
Pros
I investigated all the big field service software something (some cleaning industry specific some not), and I tried a number of them but Service Fusion hands down won the race.

Client and scheduling management is a dream. The ease and simplicity of creating and managing schedules both recurring clients and single cleanings is so wonderfully well designed. My office manager can manage the schedule of 125+ recurring clients (plus 15-20 one time cleanings each month) for 12 cleaners from the office or home on work laptop.

The reporting capabilities and exporting of reports makes payroll easy.

Finally, the employee-side app is a fully functional app that shows the schedule, acts as gps, acts as time clock, and tons of details to help them.
Cons
I hate it when people cop out and say There's nothing I dislike but.....there's ALMOST nothing I dislike:-)

1) I love the grid layout of the schedule page when viewing with a computer, but with mobile phone the view is different. It's fine for our employees, but for me or the office manager it's difficult to view everyone's schedule for the future.

2) I wish they had a referral or affiliate program
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
Review Source: Capterra
Alexandra from Monte Sion PR
Specialty: Other
Number of employees: 2-10 employees
July 2018
Very user-friendly and good features!
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
We have fleets that go out everyday and the scheduling that we use is Service Fusion. We schedule from the office and everybody gets the notification to their job site.
Cons
We tried using the Time Tracking for Payroll with the employees but it's not very user-friendly and it just didn't work out!
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
Review Source
Mary from Keller Williams Columbia
Specialty: Other
Number of employees: 10,000+ employees
July 2018
Easy and Reliable
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
Service Fusion helps me when i'm on the go because it's designed to work with all my devices, which comes in handy.
Cons
They say that it's easy to set up, but I found myself spending a lot of time adjusting all the settings to get it just right.
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
Review Source
Number of employees: 11-50 employees
July 2018
easy to use, solid software, but some basic functions are missing or not working
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
We are a HVAC company and have been using Service Fusion daily for lead dispatching, quote, job dispatching. It is a solid software.
Cons
However, there is on basic functions not working. When filed worker add a new service address to an exiting customer in their mobile app, the address is not searchable anymore. This caused big problem for us, and I have been calling their customer support team many times. Everyone was polite , but my problems not solved. I suggested if they couldn't fix it in there application logic, they can create a simple SQL script to run in the backend database every night, to copy all new address to customer's profile. I couldn't see any reason why this is not doable.

I am writing a review here, hoping some one from higher level of the company can hear their customer's pain and solve the problem for me.
This review was submitted organically. No incentive was offered
Review Source: GetApp
Lucan from Economy Appliance, Heat & Air
Number of employees: 11-50 employees
July 2018
Cloud based solution for work orders and maintenance
Ease-of-use
Functionality
Quality
Support
Value for Money
It allows us to keep track of hundreds of service calls a day and allows our technicians to keep track of their times and call history.
Pros
The Service Fusion support team is very responsive and fairly quick to remedy problems and add new features. The app allows us to send jobs and work order requests to technicians in the field. The app also allows technicians and office staff to update notes and information in real-time. It offers everything needed to maintain a small to medium sized service company.
Cons
Updates to the platform are often rolled out with little to no warning. The platform is very stable, however, when it does go down, you are basically dead in the water until it's back up and running. They have back up servers for down time, but they operate at a much slower speed, impacting production during those rare instances.
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
Review Source: Capterra
Christian from Nazca Construction LLC
Specialty: Construction
Number of employees: 2-10 employees
May 2018
Exactly what we were looking for!
Ease-of-use
Functionality
Quality
Support
Value for Money
Staff at Service Fusion is great, very helpful and friendly.
Pros
It has many useful features to manage our work orders. It's easy to use and the fact that there's no limit of users makes it a powerful, cost effective tool for our company.
Cons
It has a text message feature to send and receive but unfortunately, it doesn't receive or send media.
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
Review Source
Jim from KSA Lighting
April 2018
One major accounting flaw
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
One of the most feature-rich software platforms we came across in our vetting process. The ability to close-out a job, but leave a task open to do at a later time would have made this the best software we found. GPS tracking was nice in theory, but did not work correctly on iOS devices.
Cons
The software is unable to do 3rd party billing to more than one parent company. All other software we ran across was able to do this. During the sales process, the salesperson guaranteed us that their software had the ability to bill any 3rd party.. what he didn't say is that it permanently locks that account to a single parent.. and any changes affects any other open jobs with the same customer. 3 months of wasted time.
This review was submitted organically. No incentive was offered
Review Source: Capterra
Response: Service Fusion, Service Fusion
April 2018
Hi Jim, Thank You for the complimentary nature of your review and the 4-5 stars across the board; however, to help avoid confusion among prospective readers, I would like to clarify one important thing. What you referred to as an accounting flaw has actually nothing to do with accounting, per se. More specifically, it is WHO the invoice goes to versus HOW MUCH the invoice is for. While our parent > sub-customer logic is identical to that of QuickBooks, we do understand that your specific needs are a bit different. I apologize that this critical detail was missed or misunderstood in the sales process as well as earlier in your on-boarding process. As for being able to close out jobs while leaving tasks open, this can be very easily accomplished with the additional site visit feature. Thank You again and we look forward to possibly welcoming you back on board one day! Max @ Service Fusion
Brandon from StreamSend
Number of employees: 11-50 employees
March 2018
If you have a sales team that is mobile and on the road this is an incredible platform.
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
It's very intuitive and has more tools and most businesses will need. It's very easy for salespeople to use and if they are not able to use it that's a good sign that you should be looking for a replacement.
Cons
There are a lot of options that can get a little bit overwhelming. The learning curve is a little high but that's due to the fact that there are so many tools available.
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
Review Source: Capterra
Joe from T & G Heating & Air
March 2018
Professional, Efficient, Great Customer Service
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
How easy it is to use and how all it flows nicely together. The new Customer List and Batch & Assign & Schedule features made things so much quicker as well.
This reviewer was invited by the software vendor to submit an honest review.
Review Source: Capterra
Alberto from Paradigm Mechanical Corp.
Specialty: Construction
Number of employees: 11-50 employees
March 2018
User Friendly and easy to train on
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
I like how it is detailed and doesn't leave things open to interpretation. The customization of the system is powerful but not over the top Support is just a click away
Cons
Sometimes there are too many steps to complete a task that could be shortened by a few extra links More templates for custom documents would be nice so building your own would be easier
This review was submitted organically. No incentive was offered
Review Source
Robyn from Electronics
Specialty: Home Appliances / Electronics
Number of employees: 2-10 employees
March 2018
Seems to meet most of our needs
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
Ease of use for technicians in the field from their mobile device whether it be Android or iPhone product
Cons
Inability to search globally for serial numbers of equipment that could have been under another customer and products sold on a job
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
Review Source
Laney from Carl's Quality
March 2018
Service fusion is very helpful!!
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
Service fusion is very helpful we we're doing all our invoicing on paper, their invoicing is very easy and self explanatory!! Definitely easy to use and be trained in!!
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
Review Source: Capterra
Ricky from Proair Mechanical/Enercon Technical
Specialty: HVAC
Number of employees: 11-50 employees
March 2018
This software is phenomenal!
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
Its user friendly, its cloud based and its so practical that it makes it impossible to even think about using any other software. It has everything our company needs and whatever we don't have that we really need- the developers work with us to implement our changes- at no extra cost!
Cons
There really isnt anything not to love about this software- its just a matter of getting used to using a new program as well as seeing what fields work best for your company and how it can make your day go smoothly.
This review was submitted organically. No incentive was offered
Review Source
Braxten from 1st Response Heating & Air Solutions
Specialty: Construction
Number of employees: 11-50 employees
March 2018
Bait & Switch
Ease-of-use
Functionality
Quality
Support
Value for Money
Bummed they gave up easily, I guess they focus on quantity not so much quality.
Pros
Great Program, awesome features, pricing for the program is reasonable. The staff was quick to sign us up.
Cons
The setup, training, and customer support is a big issue if you are not familiar with this program. Their training to use this program is limited to scheduled screen sharing tutorials. If you want to have their support team to your office and train in-house they will charge for their team's time and for their travel expenses, lodging, and I'm sure other "fees".
Was turned off with the unexpected charges for them to come out and properly set up our system. The sales team didn't show any motivation to work anything out and were quick to cancel our account.
This review was submitted organically. No incentive was offered
Review Source
Jeff from Gwyn Electrical Plumbing Heating and Cooling
February 2018
Service Fusion has changed the way we run our company!
Ease-of-use
Functionality
Quality
Support
Value for Money
Pros
The ability to see what is going on from anywhere in the world. Also, the ability to put notes, pictures and documents on each call slip is priceless!
Cons
I would like to see Estimate templates as well as a purchase order report. Nothing else at the moment.
This reviewer was invited by the software vendor to submit an honest review.
Review Source: Capterra

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90 Reviews of Service Fusion

A Must Have for the Service Industry

Ease-of-use

Functionality

Quality

Support

Value for Money

Pros

Cons

Love it!

Ease-of-use

Functionality

Quality

Support

Value for Money

Pros

Cons

Unbelievable Software for the Price

Ease-of-use

Functionality

Quality

Support

Value for Money

Pros

Cons

Nice interface, need to enforce field techs signing into a valid job

Ease-of-use

Functionality

Quality

Support

Value for Money

Pros

Cons

Brings the field worker, office dispatch, and finance all together

Ease-of-use

Functionality

Quality

Support

Value for Money

Pros

Cons

I use Service Fusion to run my cleaning company with 12 employees. Scheduling/client mgmt is a dream

Ease-of-use

Functionality

Quality

Support

Value for Money

Pros

Cons

Very user-friendly and good features!

Ease-of-use

Functionality

Quality

Support

Value for Money

Pros

Cons

Easy and Reliable

Ease-of-use

Functionality

Quality

Support

Value for Money

Pros

Cons

easy to use, solid software, but some basic functions are missing or not working

Ease-of-use

Functionality

Quality

Support

Value for Money

Pros

Cons

Cloud based solution for work orders and maintenance

Ease-of-use

Functionality

Quality