ServiceTitan Software

4.58 / 5 (130) FrontRunners®

Our advisors have recommended this product 37 times in the last 30 days

About ServiceTitan


ServiceTitan for HVAC, plumbing and electrical home service businesses is a cloud-based field management platform that offers scheduling, dispatch, invoicing, sales, and more. The platform offers marketing ROI and conversion tracking capabilities, which links every service request call to its eventual sale or missed opportunity. A mobile solution for field workers allows them to offer visual sales presentations in the field and process invoices and credit cards instantly. Other features include custom reporting, call recording, text messaging and dashboard. The system is deployable on multiple platforms, including Mac and Windows.

The ServiceTitan mobile app, which also delivers real-time updates is designed for both iOS and Android devices. It offers monthly subscription-based pricing plans. A one-time onboarding fee covers data migration.

The ServiceTitan team provides support by live chat, email, and phone. New users can also access the training videos to get familiar with the implementation and usage of the application.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

130 Reviews of ServiceTitan

Average User Ratings

Overall

4.58 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(89)

4 stars

(31)

3 stars

(3)

2 stars

(3)

1 stars

(4)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 130 reviews

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November 2018

Angelia from Younique Products

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Office Manager

I don't have a lot of negative things to say about Service Titan, our company as a whole has seen improvements at all levels. We are very happy that we made the jump to Service Titan and look forward to the additional releases.

Pros

We are a growing Plumbing & HVAC company and we were looking for solutions to be more in line with today's digital world. We love the call booking and dispatch notifications to customers. It allows customer's to know exactly when to expect their technician. Our CSR and Dispatch love the incoming call information for existing customer's that pre-populates for them, it allows us to give a personal touch when answering the phone and gives the customer a great experience. Our Service Manager loves the Dashboard and reporting, it allows him to see exactly where the technician's are at throughout the month and allows him to provide coaching when needed to help his teams reach goals. We recently starting using the timesheets within Service Titan as well - this has allowed us to manage our technician's time with ease and the technician's no longer have to try to remember where they were and at what time. There are so many features and we love the fact that Service Titan listens to their Customers/Users and are always working to improve their existing features and adding more features to make their user experience exceptional.

Cons

Follow-Up Section and Memberships need updating, but Service Titan has listened to their users are in the process of providing updates to these features. Payroll/Timesheets needs to be more versitle and needs customization, but again Service Titan is working on this as well.

Response from ServiceTitan of

Replied November 2018

Angelia, Thanks for your feedback. We couldn't be happier to hear about your success and all of the ways ServiceTitan has helped your business grow. We believe it's essential that the men and women of the trades have a cutting-edge platform built especially to help them run their businesses more effectively and connect better with their customers. Please keep providing your feedback. It helps us continue to evolve and keep pace with the amazing companies we serve.

June 2016

Jay from Kevin Cohen Plumbing, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2016

Service Titan Rocks!

Service Titan has enabled us to grow in ways we didn't know were possible. With data tracking, a better selling platform, more efficient call booking, and a very easy to use system, we couldn't be happier. Please understand that in the process of selecting Service Titan we painstakingly researched a multitude of different options. Hands down this is the most versatile and productive option. But the best part...the Service Titan staff. I have never had the opportunity to work with a service provider that was absolutely at the top of their game every time I made contact with them. Until now. From their sales staff on down to tech support everyone has been impeccably perfect in the service they have provided. The way they manage our account is fantastic. They departmentalize every aspect of the Service Titan experience to ensure that you will be dealing with the person that has the answers and can make it happen. Do you want to know how to grow your business? Use the Service Titan business model as your example of perfection. With service like theirs you will gain all the customer you could ever dream of. We should all be this good.

Pros

Data tracking, phone call recording, dispatch efficiency, invoicing, and on and on. This product does so much for us it is hard to point out the "pros". They just keep impressing me every day!

Cons

This product does not do everything that we would like it to do. But in order to do that we would be spending an exuberant amount of money to have our own software developed. Also note that we are not your typical home service provider. We are a plumbing company that provides everything from minor repairs on up to plumbing a multi-million dollar high-rise project. And the things it doesn't do has just forced us to find better ways of doing things. Service Titan also works hard to develop their product based on customer feedback. We have been with Service Titan for a short time now and already two of my suggestions have been made a reality.

November 2018

Kayla from Altman's Cooling and Heating

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

A Change to the Future

ServiceTitan has changed the game for us. It has set the bar high and the standards even higher. The on-boarding wasn't the easiest, but that was just because some people can not adapt to change very well. The software itself has helped not only increase our sales, but has allowed us to market and advertise even better by the capabilities of tracking. Things that you would not even think to run a report on are already there at your fingertips. Having the technicians able to run their day is an added bonus and an all around morale booster because they feel responsible and they do not feel like they have to be babysat anymore. The change from paper to tablet has been an amazing added bonus because people right now are advanced with the technology, they want to be able to do everything on their phone, and ServiceTitan allows that. Notifications and reminders alone have been great and have allowed almost a 80% increase in customers actually being home and remembering their appointments. This software is absolutely amazing when it comes to memberships! Tracking, reporting, reminding, and even renewing memberships is a complete game changer with this software. All in all, we have come to the conclusion that if you are not on ServiceTitan, you are really missing out.

Pros

The technology, it will completely set you aside from the rest of the industry. Sending out Bio's, pictures, and the capabilities to track who is coming to your home and when straight from your fingertips is the best satisfaction return from our customers.

Cons

Is this even a question? I think our only complaint is little things that at the end of the day comes down to workflow ways and not so much on ServiceTitan.

December 2015

Laurie from DANIEL CORDOVA PLUMBING, INC


Ease-of-use

5.0

Customer support

5.0

Functionality

4.5

December 2015

Hands down an amazing product with an amazing support staff!

Pros

As a plumbing service company, this product covers everything you need to implement a high quality, fully functioning, well rounded service company. The tracking and reporting of every detail is impecable, and they are always making things better. When tracking is so easy, figuring out what works and what doesn't work becomes easier too and profits can begin to soar! The ease of use and functionality of this product and its support staff is second to none!

Cons

Just as with any cloud based system, the thought of down time is always a bit scary, but even this, they have sheltered pretty dang well! In the 2 years we have used ST, it has only "gone down" maybe 2-3 times, but never for more than about 30 minutes. They recently launched an app s well, that allows field techs to work offline, so they definitely have their bases covered, even under the scary uncertainty of all cloud based systems.

November 2018

Dawn from McCullough Heating and Air Conditioning

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Surpassed our revenue goals

We surpassed our company-wide revenue goals in the third quarter of this year. I truly believe that we would not have been able to do this without ServiceTitan. We are able to provide better service to our customers. Phone integration puts the customer's information and service history at our fingertips. Booking confirmation and automatic appointment reminders free upMobile Dispatching allows customers to track the arrival of their technicians. Greensky financing and a good, better, best pricing is helping our technicians sell more in the field. We are better able to manage our maintenance contracts. What's not to love?

Pros

Ease of use, Dashboard Revenue Tracking, Multi-tasking, Customer Experience, ServiceTitan is constantly working to improve and develop the platform. The technical support in resolving issues is easy, fast and responsive.

Cons

Batching and exporting invoices and payments to Quickbooks is cumbersome at best. I wish reporting were more clear and flexible. Even with custom reporting, we sometimes have to run multiple reports to get the information we need.

Response from ServiceTitan of

Replied November 2018

Dawn, Thanks for taking time to review ServiceTitan. We love hearing stories like yours, about how ServiceTitan has helped your business grow and has made your life easier. It's what motivates all 400+ of us to strive each day to keep improving and to be as extraordinary as the companies who rely on ServiceTitan.

May 2019

Shilleah from SMW Refrigeration & Heating, Llc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

May 2019

Great for Our Technicians and Dispatch Board, but Expensive!

It's a great product. My telemarketers call customers and book appts within Service Titan, and also our customers receive text confirmations for appointments which I love too. Our technicians are able to dispatch within Service Titan and also customers can text and interact with the technician, which has been a great tool for live feedback from customers. Overall, it's a great product, and very user friendly. Oh! Also, I love the Learning Academy available to our employees. Very informative.

Pros

It is very user friendly, the staff is always very fast to respond to my chat or emails and they really do their best to thoroughly take care of all my needs or concerns.

Cons

Maybe it's because we are a small business (less than 50 employees), but Service Titan is quite expensive in my opinion. We do have the full nine yards though, so perhaps there are more affordable options but with less features. I do wish we could have paid for it all at once, instead we had to pay up front but also have a monthly fee.

Response from ServiceTitan of

Replied May 2019

Shilleah, Thanks so much for taking time to review us. We love customer feedback! We're thrilled your techs and CSRs have found ServiceTitan useful and easy to use. We're always developing new features to keep ServiceTitan on the cutting edge and look forward to continuing to serve you with the best solution available!

March 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

4.0

March 2019

No Ability to Track Contacts..only customers

Pros

Service Titan is really easy to use. And its cloud-based so our team can be running the business from anywhere in the world. Reporting and text alert to our customers are some of the best features.

Cons

Service Titan so not have the ability to track Contacts. Only customers. This is a flaw in the program in our opinion. We have had to keep our old dated CRM for this feature. And the price. You pay a premium for Service Titan. Lots and lots of features and benefits..but you pay for them.

Response from ServiceTitan of

Replied March 2019

Thanks for your feedback. We love that you find ServiceTitan so easy to use. You're right that to add in a contact's information, you'll create a new customer. The good news is that you're not required to book a job for this person at that time. This is great because if that contact ever calls back, you'll see who's calling with all of the information about that person. ServiceTitan also allows you to add custom fields to the customer page. These custom fields are searchable and can be added as a KPI through our reporting module. We hope this helps, but feel free to reach out to your success manager if you need any further information.

December 2015

Michelle from Gary's Plumbing & Heating, LLC


Ease-of-use

5.0

Customer support

5.0

Functionality

4.5

December 2015

We LOVE Service Titan as a very busy/fast paced plumbing & heating co.

Pros

We really like that we are able to incorporate our flat rate book into the software and make updates anytime we need. We also really enjoy how easy it is to dispatch efficiently with the great mapping system. We save time and money knowing where our calls are located and based on emergency level we are able to efficiently dispatch our technicians to make it more efficient for our company but also make sure we are taking care of our customers.

Cons

I can't quite think of anything that we don't like about this product or vendor. I guess the only thing we have a problem with sometimes is that we would like it if we could edit tasks on an invoices after they have been batched. Not a huge problem though and they do have an adjustment invoice where technically you can make certain adjustments if needed.

May 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

May 2019

A Titan in your business

Very good company with a strong commitment to the contractors.

Pros

This software was straight forward to install and implement. We had an implementation team that helped us stay on track while bringing the Service Titan features on stream. Many helpful reports and tracking features. Regular intuitive updates. Good support. They are Titans ready to help your business.

Cons

There is still so much potential to develop this program even further. I am impatient for their upgrades.

Response from ServiceTitan of

Replied May 2019

Thank you so much for taking time to review ServiceTitan. We pride ourselves on making our platform easy to learn and intuitive to use, and during those times when it's not, our great support team is always here to assist. We've got lots of exciting releases planned for this year. Stay tuned! And we look forward to celebrating your continued success together.

November 2018

Adam from A1 Garage Door Service

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2018

Best Software for the Home Service Industry

Pros

The automation of work flows previously done by people in the office is amazing. I am continually trying to learn about new features so that we can continue to make our company more lean and make our investment in Service Titan that much more valuable. It truly is a world class software and there is nothing even close to it. Our company has had 4 CRMs in 6 years and we have found our long term home.

Cons

It revealed so many areas where we were lacking and that is uncomfortable to find out about your business. There were many new work flows that we needed to create but it really helped drive our business forward, increased our sales, and is allowing us to run a modern home service business.

November 2018