ServiceTitan software

Pros

How the business is incorporated to it and it makes everything a bit easier to communicate with customers and employees. Still have a lot to learn.

Cons

How the pricing takes extremely too long to update with our price book. Seems like it can take months.

Pros

Love the integration with phone lines, great messaging board with technicians, great marketing tracking

Cons

Not good for time and materials billing, multi day jobs require a new job each day and an invoice for each

Pros

I really like the modern look and all the features Service Titan has to offer. It is easy to use, and I like using the app. I've taught some of my coworkers how to use the software, and they were able to pick it up fairly quickly. It's nice having everything on one screen and not to have to flip back and forth.

Cons

There seems to be a bunch of updates. Right when I get used to one set up, it changes! I guess it's for the better, I just wish the changes had better transitions sometimes

Cons

All bad. Will ruin your business after you drain countless hours and money into it and lose half your customers because they hate it and work through all their stupid changes and updates and then talk to people they want you to tell me how to fix their product like going to McDonald’s without a menu and then they ask you what do you want

Pros

I like that you can put jobs on hold, so if we're waiting on parts the ticket doesn't get lost. It's nice to be able to call through service titan so there's accountability with what was said and when the customer was called.

Cons

It's very busy and very confusing. There's a lot of clicks to get to something simple, like trying to get a P.O. number established for a vendor.

Pros

There is no learning curve for Service Titan, it's easy to use from the beginning, being able to maintain a sizable database.

Cons

There were some bugs and inconvenience early on , but fix were quick and the overall experience is very good.

Pros

No on-site storage of data, can access from any device, multiple user capable, somewhat intuitive interface

Cons

The cost is a bit high, but a necessary evil. Reasonable value for the price. Constantly evolving so this makes a up a bit for the price

Pros

This is a very self explanatory program. Anyone off the street with a few minutes to view the videos can use it

Cons

I do not like the fact the version for the phone in the play store is JUST for technicians they need one for the office staff who has to have days on the go !!!

Pros

World class technical support, one of the best I have ever worked with, they obviously know the product, and when they need to follow up, they have some of the best time to answer rates I have seen.
Joshua Jenswold keep up the great work.

Cons

Expensive
Inability to import data accurately
Generates more work than it alleviates.
Product features are numerous, but shortcomings in execution show a lack of maturity from a development and management standpoint.

Pros

We never made it past the setup phase with Service Titan. There are many people happy with the functionality of the product. My concern is more to do with pricing and customer service.

Cons

The reporting functionality needs improvement. It would be great if Service Titan had a custom report generator so you could pull the information you are looking for on the fly.

Pros

The implementation team has been FANTASTIC in making sure all our bases are covered before we switch over in January.

Cons

As with any software transition, there is a lot of work involved to do it right, but that is not a reflection on the software, just the nature of the process!

Pros

-Easy to learn
-CSM team is amazing
-Makes a different in business almost overnight
-Shows everything happening in the business

Cons

I really like this product. MY only con is that sometimes support takes a while to respond on the chat, but I am sure they are busy and they always respond. If I get busy, they send me an email.

Pros

We never made it past the setup phase with Service Titan. There are many people happy with the functionality of the product. My concern is more to do with pricing and customer service.

Cons

I signed up with Service Titan mainly because of a need to streamline our equipment proposal process. We needed something that would allow us to do our proposals in real time and spread the workflow across our small team. We never made it past the setup phase so I can't honestly answer how well that part of their system works. My issue with Service Titan is the price they were charging me, along with the setup up fee. First of all, they were charging me for a setup that was supposed to be minimal on our end and easy to do (EVEN IN YOUR BUSY SEASON). In my opinion the setup is NOT easy to do even in your slow season and I felt frustrated by that. The monthly price started to bother me as I discovered there are other highly rated programs that offer a strong proposal system as well and for a much lower monthly cost. Then I read in an article from ACHRNEWS.COM how one of GreenSky Financials investors had this to say about contractors... "Contractors are inherently lazy," Sheft says. "Getting them to use the product is the big hurdle." Thus, they're also sticky: "Once a contractor is using our product, unless you really give them a reason, they're not going to leave." I guess you all can imagine the outcome here as well... Service Titan never contacted me and kept the setup fee even though we never actually setup the product. Their product is 3 to 4 times higher than some of the other companies on here that are also highly rated. Save your money and go elsewhere!

Pros

This software is taking the techy age to another level. This is San Fran technology mixed with So Cal logic.

Cons

They are constantly stepping on their own tail. Moving up release dates, adding way too many new features at a time.

Pros

Service Titan is constantly improving and updating features. If there is a problem they are fast to respond and get the issue resolved. The stay in touch through pop-ups and email reminders of what is changing. You can easily track the progress of each technician.

Cons

The reporting functionality needs improvement. It would be great if Service Titan had a custom report generator so you could pull the information you are looking for on the fly.

Pros

Schedule the engineers, maintain a database of services and be able to sign the reports, purchase orders, base date an report spare parts and other things.

Cons

Pros

Lots of features. Some Useless, some not. I can see how the features would work for other companies but for us we ended up turning off a good amount of them as they added a lot of unnecessary steps. They do have good invoicing and job scheduling.

Cons

The reason I even decided to write this review (I never write reviews) is because we had subscribed to the Service Titan software and had a pretty good time using it. It seemed to really help us. We got on board with them about a year after they started up. So they were able to work out some bugs in their software and make it at least sustainable. However, they started to do update after update after update. With these updates we got thrown into their "beta testing" without even getting our consent first. We were doing something one way and then they would introduce a new "feature" and it would completely derail our entire process and we would have to start from square one. This happened repeatedly. My second issue with this company is that the designate each company that subscribes to their service what they call a "Success Manager". Which is cool and all but when the success manager knows less about their own software then you do, that's a problem to me. On top of that, the Success Managers we were assigned were rude. The first one was so rude that I requested another because I thought that every time I would talk to this person I would lose my freaking temper and say things that shouldn't be said. So now we get a second Success Manager, which we thought was going to make everything better. Nope. We get this new Success Manager and I mention to her that we have been having an issue with our payroll being reported correctly through Service Titan and we had to do our payroll calculations through an outside software, which wasn't a big deal, it was just an extra step we were trying to avoid. After emailing back and forth and being on phone calls multiple times trying to figure out something that is incredibly simple but they couldn't seem to get their software to do the math, I receive one final phone call. The Success Manager states that she has the answer and all of our payroll problems were solved. Definitely not. She brought us down the completely wrong path and when I told her that isn't what we were trying to do we wanted it done a different way, if possible, her response is, "Well typically companies don't operate their business that way so maybe you should consider restructuring your business model." WHAT?!?! are you kidding me? We have been in business for 60 years and you are going to tell me that because YOU can't figure something out, something that is beyond simple math wise you just have to tell the software to do it for us, that we have to reevaluate our entire business model??? The least she could have done is said something like, "I don't believe our software will do that but let me see what I can do." At least that would have shown some promise.

That is just the tip of the iceberg but after the multitude of issues we have had with them trying to figure out minor problems and being told, "too bad so sad", I had to write a review. I don't want anyone else to experience what we experienced. We are paying for their wages and they continuously seem like they are trying to get us to cancel. I may be difficult at times and I am completely aware of that, but for things like that to be said regardless of how difficult anyone may be is absolutely ridiculous.

Pros

I like the way that the accounting side of this software is very intuitive and syncs perfectly with quickbooks.

Cons

Some of the customer service agents will know less about the program than you will.

Pros

Easy to navigate

Cons

Color scheme for specific technicians would be helpful if I could assign a color to each technician for scheduling purposes.

Pros

The phone integation and tracking of dispatchers performance is very unique and very helpful.

Cons

navigating the software from entering a call down to recording the invoice and exporting to your accounting system is just downright time consuming and frustrating.