ServiceTitan Software
FrontRunners
About ServiceTitan
Transform your business with ServiceTitan's all-in-one software solution for residential and commercial field service businesses. With powerful tools that can increase revenue , supercharge your team, and provide real-time insights, ServiceTitan is trusted by more than 100,000 service professionals and by the world's best companies. Get a customized demo to see how ServiceTitan can help your business grow. We proudly support irrigation, commercial septic septic, water treatment, Audio/Visual, commercial locksmith, HVAC, plumbing, construction, electrical, garage door, chimney sweep, and water treatment companies ...
1 / 4
Image 1 of 4
ServiceTitan job tracking
Other Top Recommended Field Service Software
ServiceTitan User Reviews
OVERALL RATING
Showing 1 - 5 of 187 reviews
Jason
Company size: 11 - 50 employees
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2022
Service Titan
Marlin
Verified reviewer
Company size: 11-50 employees
Industry: Construction
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2019
Best in the biz
It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.
Pros
Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.
Cons
Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.
Reasons for choosing ServiceTitan
Reliability and responsiveness of the software. ServiceTitan wins hands down.
Response from ServiceTitan
Thank you for taking time to review ServiceTitan and for being a customer. We built ServiceTitan to help contractors like you run their business more successfully. We look forward to celebrating all of your future successes.
Replied May 2019
Anonymous
Company size: 51-200 employees
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2021
Service TItan - Windows to Mac for the HVAC world!
EXCELLENT customer service depending on your CSM. We have had several. Current is based out of ATL and they are amazing! Easy to use software, visual and self explanatory. Implementation was smooth but had its share of concerns. I would not import Memberships if I had the chance to do over. It would have been easier for manual import due to revenue recognition issues and membership reporting numbers being inaccurate due to inactive membership types (the imports). Overall great experience tho with the implementation team.
Pros
Customer notifications that allowed our clients to see when a tech was in route and location of route. Customer service features, clean, easy to view board and job details can be as detailed or minimal as desired. Ease of function.
Cons
Reporting software is slightly lacking. Mobile version is limited for techs on the field. Notifications for reminders are limited to one paragraph/set of content, not different based on business unit. Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.
Reasons for choosing ServiceTitan
They had an overall better compelling argument. Cleaner, user friendly, simple phone integrations that made less work for CSRs.
Reasons for switching to ServiceTitan
Desco was not moving forward with cloud based tech, when they did they offered Field Edge - newer software but crazzy expensive and limited on features due to its age. Also, it was like a dinosaur. Even their reps didnt have a good grasp on the change.
Alissa
Company size: 11-50 employees
Industry: Construction
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2022
Easiest software to use on the market!
Service Titan changed the way we did business. We moved from a time and material situation to flat rate pricing and the software made that move incredibly easy.
Pros
The ease of use was the most important feature in implementing a new software program in our business. All of the staff were easily able to maneuver their way around the software after just a day of training.
Cons
My only complaint is that it is on the pricier side. However I do believe that you get what you pay for and the features of this software are incredible.
Reasons for switching to ServiceTitan
To keep up with the change in technology
Terry
Company size: 11-50 employees
Industry: Construction
Time used: Less than 6 months
Review Source
This review was submitted organically. No incentive was offered
April 2022
Beware!!!!!!
Very Poor
Pros
I loved the idea of the software, I should have been more cautious when it came to the amount of money they wanted to use the software. Like any company we had big ideas and plans, Service Titan definatly blindsided us with the Lack of user friendly software and help after the initial set up. We never even got to use Service titan for a Invoice because of the issues they had, But they still want to charge me over 10,000 for their service with no way to get out of the contract, even if they were not honest with us about the use of their software. If we were able to use the software like it was promised we would have had no problem paying the fees for it.
Cons
Communication, Cost, I did need another job when I decided to use their system. That is what it felt like while trying to use the system.
Reasons for choosing ServiceTitan
Service Titan made it seem like a good product but we found out otherwise very quickly...
