--- title: "ServiceTitan Software Overview 2026 - Features & Pricing" description: "Review of ServiceTitan Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/field-service/servicetitan-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Field Service Management Software](https://www.softwareadvice.com/field-service/) / ServiceTitan Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/field-service/servicetitan-profile/reviews/)[Alternatives](https://www.softwareadvice.com/field-service/servicetitan-profile/alternatives/) # ServiceTitan Review Custom quote 3 plans Updated September 8, 2026 Written by [Laura Burgess](https://www.softwareadvice.com/resources/author/laura-burgess/) Content Analyst Edited by [Caroline Rousseau](https://www.softwareadvice.com/resources/author/caroline-rousseau/) Senior Editor Wondering if ServiceTitan is right for your organization? Our Field Service Management Software selection experts can help you in 15 minutes or less. On this page - Our Summary - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - Key Sentiments - User Reviews - Frequently Asked Questions - Popular Comparisons ## Our Summary ServiceTitan 4.3 [(340)](https://www.softwareadvice.com/field-service/servicetitan-profile/reviews/) FrontRunner 2026 Pros: - Continuous updates - User-friendly interface Cons: - High cost - Feature limitations Pricing Pricing available upon request ### What is ServiceTitan: ServiceTitan is field service software for trades like HVAC, plumbing, and electrical businesses. It combines scheduling, dispatching, invoicing, customer management, and reporting in one system. Technicians access job details via mobile while office staff manage operations. ### Why we like ServiceTitan: ServiceTitan stands out as the best tool for HVAC services in our lists of the best service dispatch and best field service software for 2025. With an overall rating of 4.4/5, users praise its job management, scheduling, and customer database features. Reviews highlight its excellent reporting tools and customization options that grow with businesses. ### Who should use ServiceTitan: ServiceTitan fits established trade businesses ready for comprehensive software. It serves HVAC, plumbing, electrical, and water treatment companies. Most users (76%) have 11-200 employees, making it ideal for small to midsize operations seeking better visibility, customer communication, and streamlined processes. Wondering if ServiceTitan is right for your organization? Our Field Service Management Software selection experts can help you in 15 minutes or less. ## ServiceTitan User Interface ## Popular ServiceTitan Alternatives Main Product ServiceTitan 4.3 [(340)](https://www.softwareadvice.com/field-service/servicetitan-profile/reviews/) Ratings Breakdown - 4.12Ease of use - 3.81Value for money - 4.00Customer support - 4.18Functionality Pricing Available upon request Get Price Alternative Product [Jobber](https://www.softwareadvice.com/field-service/jobber-profile/) 4.6 [(1483)](https://www.softwareadvice.com/field-service/jobber-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.40Value for money - 4.59Customer support - 4.35Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [FieldPulse](https://www.softwareadvice.com/field-service/fieldpulse-profile/) 4.6 [(496)](https://www.softwareadvice.com/field-service/fieldpulse-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.46Value for money - 4.67Customer support - 4.40Functionality Pricing Available upon request Get Price Alternative Product [Housecall Pro](https://www.softwareadvice.com/construction/housecall-profile/) 4.7 [(2745)](https://www.softwareadvice.com/construction/housecall-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.61Value for money - 4.68Customer support - 4.49Functionality Pricing Starting at $79.00 per month Get Price Alternative Product [BuildOps](https://www.softwareadvice.com/cmms/buildops-profile/) 4.4 [(177)](https://www.softwareadvice.com/cmms/buildops-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.25Value for money - 4.53Customer support - 4.24Functionality Pricing Available upon request Get Price Alternative Product [Service Fusion](https://www.softwareadvice.com/scheduling/service-fusion-profile/) 4.3 [(308)](https://www.softwareadvice.com/scheduling/service-fusion-profile/reviews/) Ratings Breakdown - 4.29Ease of use - 4.25Value for money - 4.27Customer support - 4.05Functionality Pricing Starting at $259.00 per month Get Price ## ServiceTitan Overview ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond. ## ServiceTitan Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Starter Pricing available upon request Plan includes: - Proposals - Quotes - Service Agreements - Scheduling - Dispatch - Leads - Call Recording - Technician App - Inventory App - Equipment History Read More Essentials Pricing available upon request Plan includes: - Mobile Estimates & Invoices - Payroll Management The Works Pricing available upon request Plan includes: - Configurable Payroll - Advanced Reporting - Commission Tracking - Customizable Memberships Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### Compare Pricing Compare pricing across our most frequently recommended Field Service Management products. Software options Starting price\* User rating [Housecall Pro](https://www.softwareadvice.com/construction/housecall-profile/) $79.00 per month 4.68[(2745 reviews)](https://www.softwareadvice.com/construction/housecall-profile/reviews/) **514** recommendations [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) $25.00 per month 4.46[(830 reviews)](https://www.softwareadvice.com/crm/service-cloud-profile/reviews/) **152** recommendations [3C Connect](https://www.softwareadvice.com/field-service/3c-connect-profile/) $89.00 per month 5.00[(3 reviews)](https://www.softwareadvice.com/field-service/3c-connect-profile/reviews/) **76** recommendations [Service Fusion](https://www.softwareadvice.com/scheduling/service-fusion-profile/) $259.00 per month 4.27[(308 reviews)](https://www.softwareadvice.com/scheduling/service-fusion-profile/reviews/) **70** recommendations [Leap](https://www.softwareadvice.com/product/110460-Leap/) $79.00 per month 4.38[(445 reviews)](https://www.softwareadvice.com/product/110460-Leap/reviews/) **69** recommendations \*Defined as the price above any available free plan ## ServiceTitan Features Drawn from insights across 340 verified reviews, we've outlined ServiceTitan's best and worst rated features and how they stack up against the average rating. ServiceTitan's score Category average ServiceTitan's Best Rated Features Job Tracking 4.90 4.08 category average Project Management 4.78 3.87 category average Real-time Scheduling 4.61 4.50 category average ServiceTitan's Worst Rated Features Inventory Management 3.14 3.68 category average Third-Party Integrations 3.17 3.77 category average Timesheet Management 3.25 3.90 category average - Popular features found in Field Service Management Alerts/Notifications Billing & Invoicing Calendar Management Contact Database Electronic Signature GPS Inventory Management Mobile Access Online Time Clock Quotes/Estimates Routing Service History - More features of ServiceTitan Accounting Accounting Integration Activity Dashboard Activity Tracking API Appointment Scheduling Audit Trail Automated Scheduling Availability Management Bid Management Budgeting/Forecasting Budget Tracking CAD Tools Calendar/Reminder System Change Order Management Checklists Chemical Usage Tracking Client Tracking Commercial Commercial/Industrial Commission Management Compliance Management Confirmations/Reminders Construction Tracker Contact Management Contract/License Management Contractor Management Cost Database Cost Estimating Cost Tracking CRM Customer Database Customer History Customer Management Customizable Forms Customizable Reports Customizable Templates Data Import/Export Dispatch Management Document Management Document Storage Electrical Estimating Electronic Payments Email Marketing Employee Management Employee Scheduling Equipment Maintenance Equipment Management Equipment Tracking Estimating File Storage Fitting Management Fleet Management For AEC Industry For Carpet Cleaners For Commercial and/or Industrial Electrical Contractors Forecasting For Handyman Industry For HVAC Companies For Lawn Care For Locksmiths For Pest Control Companies For Plumbing Industry For Residential Groundskeeping Management Incident Management Inspection Management Inventory Control Inventory Tracking Invoice Management Irrigation Tracking Job Costing Job Management Job Scheduling Job Tracking Labor Rates Lead Management Location Tracking Maintenance Scheduling Marketing Automation Mobile App Monitoring Multi-Location Onboarding Online Booking Payment Collection in the Field Payment Processing Payroll Management Pest Activity Tracking Pesticide Usage Tracking Photo Capture Preventive Maintenance Progress Reports Project Billing Project Management Project Tracking Purchase Order Management QuickBooks Integration Real-Time Data Real-Time Reporting Real-time Scheduling Real-Time Updates Recurring Appointments Reminders Reporting/Analytics Reporting & Statistics Resource Scheduling Risk Management Sales Approval Sales Pipeline Management Sales Reports Scheduling Self Service Portal SMS Messaging Supplier Management Takeoff Task Management Technician Management Third-Party Integrations Timesheet Management Time Tracking Visual Assemblies Warranty Tracking Website Integration Workflow Management Work Order Creation Work Order Management ## ServiceTitan Integrations Based on 340 verified reviews, we've identified products most frequently integrated withServiceTitan. QuickBooks Online Integration rated 4.6 from 7 reviews Zapier Integration rated 3.8 from 6 reviews Dialpad Integration rated 5.0 from 2 reviews pulseM Integration rated 4.5 from 2 reviews GPS Insight Integration rated 2.5 from 2 reviews Google Maps Integration rated 4.5 from 2 reviews See all 35 integrations ## ServiceTitan Key Sentiments We analyzed 340 verified reviews for ServiceTitan to find out what actual users really think. Most Positive Sentiments Customer support 76% Positive 8% Neutral 16% Negative Users appreciate ServiceTitan's customer-centric approach, noting that the company listens to their feedback and continually improves the product. They find the customer support responsive and helpful, making transitions and daily operations smoother. Additionally, users value the modern design and features that enhance customer service and overall efficiency. Customer tracking 62% Positive 26% Neutral 13% Negative Users value ServiceTitan's service software for its comprehensive tracking capabilities, including KPI and marketing tracking. They find the platform effective for managing various business aspects, from reports and accounting to marketing campaigns. Additionally, users appreciate the integration with phone lines and the ability to track marketing effectiveness, which helps optimize their strategies. Service operations 61% Positive 27% Neutral 12% Negative Reviewers are pleased with ServiceTitan's comprehensive service software, which supports various aspects of service company operations. They highlight the positive impact on customer satisfaction and the helpfulness of the customer support team. Users also appreciate the software's ability to streamline daily tasks and enhance overall business efficiency. Least Positive Sentiments Invoicing 33% Positive 15% Neutral 52% Negative Users appreciate ServiceTitan's easy-to-use platform for invoicing, which simplifies customer communications and access to past invoices. They find the modern design and straightforward functions helpful for efficient invoicing. However, users encounter issues with invoice functionalities, management, and adjustments, which complicate the billing process and lead to dissatisfaction. Customer calls management 40% Positive 33% Neutral 27% Negative Users find ServiceTitan's customer notifications and call recording features beneficial for managing customer interactions and training staff. They appreciate the automated reminders and notifications, which help reduce missed appointments and improve communication. However, users face challenges with the call answering service, customer service responsiveness, and invoice integration with QuickBooks, leading to frustration. Reporting 44% Positive 38% Neutral 19% Negative Users appreciate ServiceTitan's reporting features, including custom reporting and insights that help manage their business. They find the dashboard and automated reports useful for tracking performance and making informed decisions. However, users desire more flexibility and clarity in reporting options, as they sometimes struggle to create complex reports and find specific information. ## ServiceTitan User Reviews ## ServiceTitan customer ratings - Overall rating: 4.3/5 - Total reviews: 340 ### Rating distribution - 5 stars: 235 reviews (69%) - 4 stars: 52 reviews (15%) - 3 stars: 15 reviews (4%) - 2 stars: 11 reviews (3%) - 1 star: 27 reviews (8%) ### Secondary ratings - Ease of use: 4.1/5 - Value for money: 3.8/5 - Customer support: 4.0/5 - Functionality: 4.2/5 --- ### ServiceTitan , built for professionals - Overall rating: 5/5 - Reviewer: Chris M. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with ServiceTitan was useful and pleasant . It provided exactly what it described it would. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I liked best about ServiceTitan was how easy it was to learn and use the product overall making it a great experience. #### Cons What i liked least about ServiceTitan was the issues my company faced trying to get the application to work on lower end devices . #### Vendor response Thank you for your review, Chris. We love to hear that ServiceTitan is easy to learn! Replied June 2026 --- ### Only Getting Better With Time - Overall rating: 4/5 - Reviewer: Kaley M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Being on ServiceTitan for about 7 years now, our team has experienced many changes in the platform, some easier to adapt to, some harder - all with the same end goal of enhancing the user experience. We have had our difficult days and also extraordinary days - through it all, our experience with ServiceTitan has kept since 2020 and we plan on only continue to grow with them. Excited to see what else is to come! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros ServiceTitan is a user friendly platform that it is constantly improving. It encompasses both an office and technician experience that seamlessly blends the two together. Both customer and employee information is protected by allowing various permissions to be set per user as well as the option for Multi-Factor Authentication when sensitive permissions are involved which is a major plus to have trust in our platform. #### Cons A second separate platform is required which integrates with ServiceTitan for the Accounting portion of the business; I believe there are still two options available upon onboarding. While we do enjoy the other platform as it does have many additional features ServiceTitan does not currently possess, it would make for a simpler experience to have only one platform to work in some day. #### Reasons for switching to ServiceTitan Looking for a cloud based program that was less antiquated. --- ### Update on Review - Overall rating: 3/5 - Reviewer: Robin F. - Verified reviewer: Yes - Industry: Building Materials - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I think it is a good product if you have the time and manpower to commit to it. We have decided to keep it as our CRM. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros It has a lot of potential. Be prepared to spend a lot of time on it. We have been working on the pricebook and workflows, we are happy with it at this point. Still much to learn. #### Cons It is hard to reach a representative right away if you need immediate help. The knowledge base is hard to find what you are looking for. AI is more helpful if you have it. #### Reasons for choosing ServiceTitan We liked what was offered and all that it could do. We were promised that we would have enough support. #### Reasons for switching to ServiceTitan We wanted to have more capabilities and better estimates #### Vendor response Thank you for sharing your experience and for the honest feedback. We’re glad to hear that you’re seeing the potential in ServiceTitan and that your work on the pricebook and workflows is starting to pay off. Those foundational pieces can take time, but they’re critical to unlocking the full value of the platform. Replied April 2026 --- ### Comprehensive Field Service Management Platform for Growing Businesses - Overall rating: 5/5 - Reviewer: Félix D. - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with ServiceTitan has been very positive. The software has helped streamline scheduling, dispatching, invoicing, customer communication, and business reporting. The platform provides strong visibility into field operations and helps improve productivity across office and field teams. It is a reliable and scalable solution for managing service businesses efficiently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I liked most about ServiceTitan is its ability to manage the entire field service workflow from a single platform. Scheduling, dispatching, invoicing, customer management, reporting, and technician tracking are all integrated and easy to use. The platform provides excellent visibility into operations, helps improve efficiency, and offers powerful reporting tools that support business growth and decision-making. #### Cons While ServiceTitan is a very comprehensive solution, the platform can take time to learn because of its extensive functionality. Some advanced features require training to configure properly, and the pricing may be higher than smaller field service solutions. Occasional customization limitations can also require workarounds for specific business processes. #### Reasons for switching to ServiceTitan I switched to ServiceTitan because I needed a more comprehensive platform for managing field service operations. ServiceTitan provided stronger scheduling, dispatching, reporting, invoicing, and customer management capabilities. The additional automation and business insights helped improve operational efficiency and provide better visibility into overall performance. --- ### Great Integration Experience - Overall rating: 5/5 - Reviewer: Heather M. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I truly appreciate the attention and quick responses we consistently receive from our Customer Success Manager, Jay Flores. He genuinely takes ownership of our company's success within ServiceTitan, and his deep knowledge paired with his positive attitude make him an outstanding asset to our team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ServiceTitan has enabled our team to work more efficiently while also providing greater visibility and improved communication for our customers. As we move further along in the integration process, we're excited about the opportunities for growth that this platform will bring to our team. #### Cons There are a few processes and workflows that could potentially be refined to ensure the system is working as effectively as possible for our company. #### Reasons for switching to ServiceTitan Our team was looking to partner with a company that shares a growth-oriented mindset. Our previous vendor was not focused on growth, and the level of support had noticeably declined in recent months. --- ### Gets the job done, but at a cost. - Overall rating: 3/5 - Reviewer: Miguel L. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, this company has helped us to grow, so we will be sticking with them. But with the high prices the customer service must improve as well as the product. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros ServiceTitan is great for customer support, accounting, invoicing, dispatching & team collaboration. #### Cons Customer service is a main issue along with the high prices. They are trying to be an all in one company, but are far from it. Because of this, they are charging top dollar for their add-on's. Additionally, the deeper you get into ServiceTitan the harder it is to leave. #### Reasons for choosing ServiceTitan Features along with customer service which was great over 10 years ago. #### Reasons for switching to ServiceTitan Features along with customer service which was great over 10 years ago. --- ### Hate to love it, Love to hate it. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's very much a love-hate relationship. Like Pizza and ice cream when you're on a strict diet and lactose-intolerant. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros ServiceTitan is a robust software platform because it unifies scheduling, dispatching, invoicing, payments, and reporting in one cloud-based system designed specifically for home service and trades businesses, which streamlines operations end-to-end and supports both office staff and field technicians efficiently #### Cons ServiceTitan’s support feels slow, unresponsive, and disorganized, with tickets dragging on for weeks, repeated escalations, and limited follow‑through, which is especially painful when complex glitches, billing problems, or onboarding issues are blocking day‑to‑day operations. #### Reasons for choosing ServiceTitan More features and familiarity with the platform #### Reasons for switching to ServiceTitan Needed a more robust platform, ServiceTitan offered online scheduling #### Vendor response Thank you for the candid and well-balanced review. We appreciate the honesty. We’re glad to hear that ServiceTitan is delivering value as a unified platform across scheduling, dispatching, invoicing, payments, and reporting. Bringing those core functions together to streamline operations for both office and field teams is exactly what the platform is built to do. At the same time, we hear your frustration around support. Delays, repeated escalations, and lack of follow-through, especially when issues are impacting day-to-day operations, are not the experience we aim to provide. Your feedback here is important and reflects an area we are actively working to improve, particularly around responsiveness, ownership, and resolution times for more complex cases. Your “love-hate” description is understood. ServiceTitan is a powerful system, but that power needs to be matched with a support experience that keeps your business moving without friction. We appreciate your continued partnership Replied April 2026 --- ### Davis AC & Heating review - Overall rating: 5/5 - Reviewer: Jonathan D. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been somewhat of a mixed bag, but as our CSM, [sensitive content hidden] , helps us decode and debug these issues, I am confident that this platform is going to be an excellent ROI for us. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the data we are capturing from ServiceTitan. The pro products have additionally added a level of automation that we could not find in our past software. #### Cons The inventory module has been giving our company some heartburn. I wish that we would have fully understood during the implementation portion how everything was going to flow from A to Z. #### Reasons for switching to ServiceTitan We were uninterested in investing more time in a system that was not looking to invest into new technologies. Also, support was not being provided. --- ### If you don't like it for any reason the only way to get out is pay roughly 22k. - Overall rating: 1/5 - Reviewer: John H. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered ServiceTitan — A Warning to Small Business Owners Before You Sign We resisted ServiceTitan for years. The non-cancellation policy concerned us, and the volume of negative reviews on their BBB page gave us serious pause. We did our homework and walked away — more than once. Then came Moses Jaenson. He was persistent, polished, and made one promise repeatedly and explicitly: if we were unhappy in the early stages of the contract, he would personally ensure we could get out. We asked more than once. He confirmed it more than once. Based on that assurance, we signed. It was a lie. When we attempted to hold them to what was promised, ServiceTitan denied the conversation ever happened. Our chat history — the very messages documenting Moses's assurances — disappeared entirely. Threads that contained critical exchanges now show no history at all. When we raised this, we were told we were misremembering. We were not. To exit the contract we were quoted approximately $22,000. We cannot pay that. They know we cannot pay that. That is not a coincidence — it is how this works. When we asked for any meaningful resolution for what we had been put through, they offered one month of Marketing Pro. One month. Here is what you need to know before signing with ServiceTitan: The cancellation terms are brutal and they are not clearly communicated upfront. If you wish to cancel you'll have to pay the remaining roughly 22k balance to get our and if you want to cancel after your initial contract ends, you must do so within an exact 30-day window or you are automatically renewed and locked in again. There is no grace period and no flexibility. The sales process and the contractual reality are two very different things. What you are told to get when you to sign up may not reflect what the contract actually says — and the contract is what will be enforced. We are sharing this because we wish someone had shared it with us. ServiceTitan is a capable platform. But a capable product does not require deceptive sales practices to close deals, and it does not need to trap customers who want to leave. With AI-driven alternatives closing the feature gap quickly, you now have real options — options that will not cost you $22,000 to walk away from if the fit is not right. Think carefully. Read every word of the contract. Get every promise in writing, in email, take screenshots of every conversation as it's happening, before you sign anything. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Reporting is good and our trainer is solid. The biggest problem we had was the telling us anything to get us to sign up. #### Cons Them lying to us about the ability to cancel. They must send their ultimate closer after a few years and tell them to say whatever is needed to get the deal closed. Horrible. --- ### Good system but horrible training - Overall rating: 3/5 - Reviewer: Jeff Y. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros The product has an incredible amount of tools and isn't that hard for the technicians to use out in the field #### Cons The price is extremely high and the training support is absolutely horrible. I have been to many training classes that ServiceTitan hosts and they are worthless --- Showing 1 - 10 of 340 Reviews [See All Reviews](https://www.softwareadvice.com/field-service/servicetitan-profile/reviews/) ## ServiceTitan FAQs - Does ServiceTitan offer a free trial? ServiceTitan doesn't offer a free trial or free version. The company provides customized pricing based on business needs rather than a standard package. Interested businesses typically receive a personalized demo to see how the software would work for their specific operation before making a purchasing decision. - Is ServiceTitan suitable for small businesses? While ServiceTitan can work for smaller operations, it's best suited for established businesses with 11+ employees. The comprehensive feature set delivers the most value when used by companies with multiple technicians, office staff, and a steady customer base. Some reviewers mention the price point is high for very small operations, but they also note the cost becomes worthwhile as a business grows. - Can ServiceTitan integrate with other software? Yes, ServiceTitan offers several key integrations with financial and operational tools. The platform connects with QuickBooks and Intacct for accounting, helping businesses manage finances in one place. ServiceTitan also integrates with customer financing options and Local Services Ads from Google. The software serves as a central hub where businesses can connect various aspects of their operations. - Is ServiceTitan secure? ServiceTitan provides cloud-based security for business and customer data storage. The platform allows companies to set user permissions that control which team members can access specific information or perform certain actions within the system. Customer data is stored securely on ServiceTitan's servers, allowing authorized access from anywhere while maintaining security standards. - How do businesses use ServiceTitan? Trade companies use ServiceTitan to manage operations from booking through payment. Staff schedule technicians while tracking real-time job status. Technicians access customer history, create estimates, and process payments on-site while managers track metrics to identify improvement areas. The software helps create recurring revenue through maintenance agreements and optimize marketing by tracking lead sources. ## ServiceTitan Popular Comparisons [Jobber vs ServiceTitan](https://www.softwareadvice.com/field-service/jobber-profile/vs/servicetitan/)[FieldPulse vs ServiceTitan](https://www.softwareadvice.com/field-service/fieldpulse-profile/vs/servicetitan/)[Housecall Pro vs ServiceTitan](https://www.softwareadvice.com/construction/housecall-profile/vs/servicetitan/)[BuildOps vs ServiceTitan](https://www.softwareadvice.com/cmms/buildops-profile/vs/servicetitan/)[Service Fusion vs ServiceTitan](https://www.softwareadvice.com/scheduling/service-fusion-profile/vs/servicetitan/)[Salesforce Service Cloud vs ServiceTitan](https://www.softwareadvice.com/crm/service-cloud-profile/vs/servicetitan/)[XOi vs ServiceTitan](https://www.softwareadvice.com/field-service/d-profile/vs/servicetitan/)[Zuper vs ServiceTitan](https://www.softwareadvice.com/field-service/servicetitan-profile/vs/zuper/)[ServiceBox vs ServiceTitan](https://www.softwareadvice.com/field-service/servicebox-profile/vs/servicetitan/)[FieldEdge vs ServiceTitan](https://www.softwareadvice.com/field-service/fieldedge-profile/vs/servicetitan/)[P3 HVAC Software vs ServiceTitan](https://www.softwareadvice.com/field-service/picture-perfect-pricing-profile/vs/servicetitan/)[ServiceTrade vs ServiceTitan](https://www.softwareadvice.com/field-service/servicetitan-profile/vs/servicetrade/)[Commusoft vs ServiceTitan](https://www.softwareadvice.com/garage-door/commusoft-profile/vs/servicetitan/)[BigChange vs ServiceTitan](https://www.softwareadvice.com/hr/bigchange-profile/vs/servicetitan/)[Crew Control vs ServiceTitan](https://www.softwareadvice.com/construction/crew-control-profile/vs/servicetitan/) [Compare All Alternatives](https://www.softwareadvice.com/field-service/servicetitan-profile/alternatives/) Stuck Between Options? 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