5
4
3
2
1
Ease-of-use
4.2
Customer Support
4.1
Value for money
3.9
Functionality
4.2
"I loved the capabilities ServiceTitan gave us for communicating with customers, the ease of scheduling and dispatching, tracking of maintenance agreements, etc. Overall usage was great."
"The abilities are rich and continue to be added to over time with the system. They are continually improving based on feedback from their customers."
"It's extremely user friendly. Tech support is fantastic."
"Its just not what I needed for my business and customer service was horrible, multiple transfers stating that I had the wrong department and ended up bei g hung up on."
"The implementation people just want to rush you in and out and avoid all the problems. The Success managers are too busy to fix any problems and you are stuck fending for yourself."
"If you need to contact support, its a 30-60 minute wait. The awkward steps to do "one-off" custom priced invoices is annoying and more difficult than it should be."
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