--- title: "ServiceTitan Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ServiceTitan. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ServiceTitan is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/servicetitan-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Field Service Management Software](https://www.softwareadvice.com/field-service/) / [ServiceTitan](https://www.softwareadvice.com/field-service/servicetitan-profile/) / ServiceTitan Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/field-service/servicetitan-profile/) Reviews [Alternatives](https://www.softwareadvice.com/field-service/servicetitan-profile/alternatives/) # ServiceTitan User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 342 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.0/5 - Value for money: 3.8/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 236 reviews (69%) - 4 stars: 52 reviews (15%) - 3 stars: 15 reviews (4%) - 2 stars: 11 reviews (3%) - 1 star: 28 reviews (8%) ### Most mentioned pros - ServiceTitan is a robust software platform because it unifies scheduling, dispatching, invoicing, payments, and reporting in one cloud-based system designed specifically for home service and trades businesses, which streamlines operations end-to-end and supports both office staff and field technicians efficiently - Data Insights: ServiceTitan provides extensive reporting capabilities, allowing us to analyze call center metrics in real-time. - Strong data management capabilities, central record-keeping, and efficiency in tracking workflows. ### Most mentioned cons - It truly puts all of your eggs in one basket. When the platform experiences a system outage, it paralyzes the whole company—the office loses access to customer records and schedules, and the field technicians can't get the data they need. While the system is powerful when running, the operational risk during downtime is a major anxiety for any management team. - The cancellation terms are brutal and they are not clearly communicated upfront. If you wish to cancel you'll have to pay the remaining roughly 22k balance to get our and if you want to cancel after your initial contract ends, you must do so within an exact 30-day window or you are automatically renewed and locked in again. - Sometimes the support cases are closed without a resolution being found or with being told things are working as intended and they couldn't recreate the problem on their end or it is a known "disconnect" and a resolution is on their future roadmap. When there is a new software release, there tend to be a lot of bugs and issues that follow it - both in the office and on the mobile app. ## ServiceTitan customer reviews Showing reviews 1-25 of 342 (page 1). ### ServiceTitan , built for professionals - Overall rating: 5/5 - Reviewer: Chris M. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with ServiceTitan was useful and pleasant . It provided exactly what it described it would. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I liked best about ServiceTitan was how easy it was to learn and use the product overall making it a great experience. #### Cons What i liked least about ServiceTitan was the issues my company faced trying to get the application to work on lower end devices . #### Vendor response Thank you for your review, Chris. We love to hear that ServiceTitan is easy to learn! Replied June 2026 --- ### Comprehensive Field Service Management Platform for Growing Businesses - Overall rating: 5/5 - Reviewer: Félix D. - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with ServiceTitan has been very positive. The software has helped streamline scheduling, dispatching, invoicing, customer communication, and business reporting. The platform provides strong visibility into field operations and helps improve productivity across office and field teams. It is a reliable and scalable solution for managing service businesses efficiently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I liked most about ServiceTitan is its ability to manage the entire field service workflow from a single platform. Scheduling, dispatching, invoicing, customer management, reporting, and technician tracking are all integrated and easy to use. The platform provides excellent visibility into operations, helps improve efficiency, and offers powerful reporting tools that support business growth and decision-making. #### Cons While ServiceTitan is a very comprehensive solution, the platform can take time to learn because of its extensive functionality. Some advanced features require training to configure properly, and the pricing may be higher than smaller field service solutions. Occasional customization limitations can also require workarounds for specific business processes. #### Reasons for switching to ServiceTitan I switched to ServiceTitan because I needed a more comprehensive platform for managing field service operations. ServiceTitan provided stronger scheduling, dispatching, reporting, invoicing, and customer management capabilities. The additional automation and business insights helped improve operational efficiency and provide better visibility into overall performance. --- ### Update on Review - Overall rating: 3/5 - Reviewer: Robin F. - Verified reviewer: Yes - Industry: Building Materials - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I think it is a good product if you have the time and manpower to commit to it. We have decided to keep it as our CRM. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros It has a lot of potential. Be prepared to spend a lot of time on it. We have been working on the pricebook and workflows, we are happy with it at this point. Still much to learn. #### Cons It is hard to reach a representative right away if you need immediate help. The knowledge base is hard to find what you are looking for. AI is more helpful if you have it. #### Reasons for choosing ServiceTitan We liked what was offered and all that it could do. We were promised that we would have enough support. #### Reasons for switching to ServiceTitan We wanted to have more capabilities and better estimates #### Vendor response Thank you for sharing your experience and for the honest feedback. We’re glad to hear that you’re seeing the potential in ServiceTitan and that your work on the pricebook and workflows is starting to pay off. Those foundational pieces can take time, but they’re critical to unlocking the full value of the platform. Replied April 2026 --- ### Only Getting Better With Time - Overall rating: 4/5 - Reviewer: Kaley M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Being on ServiceTitan for about 7 years now, our team has experienced many changes in the platform, some easier to adapt to, some harder - all with the same end goal of enhancing the user experience. We have had our difficult days and also extraordinary days - through it all, our experience with ServiceTitan has kept since 2020 and we plan on only continue to grow with them. Excited to see what else is to come! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros ServiceTitan is a user friendly platform that it is constantly improving. It encompasses both an office and technician experience that seamlessly blends the two together. Both customer and employee information is protected by allowing various permissions to be set per user as well as the option for Multi-Factor Authentication when sensitive permissions are involved which is a major plus to have trust in our platform. #### Cons A second separate platform is required which integrates with ServiceTitan for the Accounting portion of the business; I believe there are still two options available upon onboarding. While we do enjoy the other platform as it does have many additional features ServiceTitan does not currently possess, it would make for a simpler experience to have only one platform to work in some day. #### Reasons for switching to ServiceTitan Looking for a cloud based program that was less antiquated. --- ### Great Integration Experience - Overall rating: 5/5 - Reviewer: Heather M. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I truly appreciate the attention and quick responses we consistently receive from our Customer Success Manager, Jay Flores. He genuinely takes ownership of our company's success within ServiceTitan, and his deep knowledge paired with his positive attitude make him an outstanding asset to our team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ServiceTitan has enabled our team to work more efficiently while also providing greater visibility and improved communication for our customers. As we move further along in the integration process, we're excited about the opportunities for growth that this platform will bring to our team. #### Cons There are a few processes and workflows that could potentially be refined to ensure the system is working as effectively as possible for our company. #### Reasons for switching to ServiceTitan Our team was looking to partner with a company that shares a growth-oriented mindset. Our previous vendor was not focused on growth, and the level of support had noticeably declined in recent months. #### Vendor response Heather, we appreciate you taking the time to share your experience. It’s great to hear ServiceTitan is helping your team work more efficiently and stay better connected with your customers, and we’re glad to be part of your team’s growth. We’re also happy to hear Jay has been such a strong resource for your team. We’ll be sure to pass your kind words along to him, as his dedication to your success means a lot to us too. We look forward to continuing to support you and your team. Replied October 2026 --- ### It's growing on us - Overall rating: 4/5 - Reviewer: Hunter L. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It was rough in the beginning, the onboarding was stressful, time consuming, and exhausting. (Usually the hard things are the right thing to do, I hope this statement rings abundantly true in the foreseeable future). It felt like we had to do things many times before we got it right and then when it was onto finding the next thing. Finally, after our 3rd CSM, [sensitive content hidden] gave us the support that we needed and she's been a rockstar for our team. She's helping us refine our systems and ensure that we're doing ServiceTitan's best practices. It was rough in the beginning but it's getting better and it's safe to say that we are growing to like the system more and more. I'm looking forward to seeing where the system will go in the coming years and am excited to be a part of it! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I appreciate that ServiceTitan is always working to improve and offer the best to its customers. Some of the features are Pro products but there is a lot built into the core system that you don't feel neglected without signing up for the pro features. I also appreciate the support team. They are always available, respectful, and helpful. I also really enjoy the collaboration ServiceTitan offers to our teams in projects and tasks. I really enjoy the scheduled reports that get emailed out to whomever you choose. #### Cons We were told that ServiceTitan was very customizable, that is and isn't true. It's customizable when you work with what's existing - the existing is very fixed whether you want the feature there or not (arrival windows, etc). There are lots of opportunities for work-arounds. But it is best to conform for it to operate properly. I dislike that the updates aren't tested a million times before they go live, they often affect other aspects of the software, unexpectedly. Lastly, it's hard to know what affects what in terms of reporting. For example, sold hours points to a technician's productivity, but if it isn't set up on the back end then it's not properly reporting. #### Reasons for choosing ServiceTitan Customer input. The salesman at BuildOps connected our team with a company out of state that didn't have their accounting and dispatching fully connected between BuildOps and their accounting software, their accounts were a complete mess. It showed us how important the integration was and to ensure that everything gets set up properly -- I also think they just connected us with the wrong customer. #### Reasons for switching to ServiceTitan The system was very simple but we were outgrowing it. #### Vendor response Thank you for taking the time to share such a detailed and thoughtful review. We appreciate the honesty and the context around your experience. It’s great to hear that ServiceTitan is starting to deliver more value for your team over time, especially around collaboration, reporting, and the support you’ve received. We’re especially glad your current CSM has been a strong partner. That kind of guidance can make a meaningful difference as teams continue to refine their workflows and get more out of the platform. Replied April 2026 --- ### Worst Company EVER - Overall rating: 1/5 - Reviewer: Lisa O. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Worst company ever!!! You can never speak to management to discuss your account. Training is awful! The failed me on training after telling them I was on a time schedule. I explained I had to delay training after they admitted the failed us. Started charging us for the software and they say they can't stop the auto draft!!! And anyone you talk to in the company has a script to read and you can NEVER GET A SOLUTION TO A PROBLEM. STAY AWAY FROM THIS COMPANY!!! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I like nothing about this company. When talking to someone on the phone they do not communicate, they read a script from management #### Cons Lack of communication with management. They filter their calls and you can never talk to billing. They are charging me for software we are not using and they are telling me they can't stop the auto drafts. #### Reasons for switching to ServiceTitan Thought Service Titan would be better, WRONG! --- ### Hate to love it, Love to hate it. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's very much a love-hate relationship. Like Pizza and ice cream when you're on a strict diet and lactose-intolerant. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros ServiceTitan is a robust software platform because it unifies scheduling, dispatching, invoicing, payments, and reporting in one cloud-based system designed specifically for home service and trades businesses, which streamlines operations end-to-end and supports both office staff and field technicians efficiently #### Cons ServiceTitan’s support feels slow, unresponsive, and disorganized, with tickets dragging on for weeks, repeated escalations, and limited follow‑through, which is especially painful when complex glitches, billing problems, or onboarding issues are blocking day‑to‑day operations. #### Reasons for choosing ServiceTitan More features and familiarity with the platform #### Reasons for switching to ServiceTitan Needed a more robust platform, ServiceTitan offered online scheduling #### Vendor response Thank you for the candid and well-balanced review. We appreciate the honesty. We’re glad to hear that ServiceTitan is delivering value as a unified platform across scheduling, dispatching, invoicing, payments, and reporting. Bringing those core functions together to streamline operations for both office and field teams is exactly what the platform is built to do. At the same time, we hear your frustration around support. Delays, repeated escalations, and lack of follow-through, especially when issues are impacting day-to-day operations, are not the experience we aim to provide. Your feedback here is important and reflects an area we are actively working to improve, particularly around responsiveness, ownership, and resolution times for more complex cases. Your “love-hate” description is understood. ServiceTitan is a powerful system, but that power needs to be matched with a support experience that keeps your business moving without friction. We appreciate your continued partnership Replied April 2026 --- ### If you don't like it for any reason the only way to get out is pay roughly 22k. - Overall rating: 1/5 - Reviewer: John H. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered ServiceTitan — A Warning to Small Business Owners Before You Sign We resisted ServiceTitan for years. The non-cancellation policy concerned us, and the volume of negative reviews on their BBB page gave us serious pause. We did our homework and walked away — more than once. Then came Moses Jaenson. He was persistent, polished, and made one promise repeatedly and explicitly: if we were unhappy in the early stages of the contract, he would personally ensure we could get out. We asked more than once. He confirmed it more than once. Based on that assurance, we signed. It was a lie. When we attempted to hold them to what was promised, ServiceTitan denied the conversation ever happened. Our chat history — the very messages documenting Moses's assurances — disappeared entirely. Threads that contained critical exchanges now show no history at all. When we raised this, we were told we were misremembering. We were not. To exit the contract we were quoted approximately $22,000. We cannot pay that. They know we cannot pay that. That is not a coincidence — it is how this works. When we asked for any meaningful resolution for what we had been put through, they offered one month of Marketing Pro. One month. Here is what you need to know before signing with ServiceTitan: The cancellation terms are brutal and they are not clearly communicated upfront. If you wish to cancel you'll have to pay the remaining roughly 22k balance to get our and if you want to cancel after your initial contract ends, you must do so within an exact 30-day window or you are automatically renewed and locked in again. There is no grace period and no flexibility. The sales process and the contractual reality are two very different things. What you are told to get when you to sign up may not reflect what the contract actually says — and the contract is what will be enforced. We are sharing this because we wish someone had shared it with us. ServiceTitan is a capable platform. But a capable product does not require deceptive sales practices to close deals, and it does not need to trap customers who want to leave. With AI-driven alternatives closing the feature gap quickly, you now have real options — options that will not cost you $22,000 to walk away from if the fit is not right. Think carefully. Read every word of the contract. Get every promise in writing, in email, take screenshots of every conversation as it's happening, before you sign anything. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Reporting is good and our trainer is solid. The biggest problem we had was the telling us anything to get us to sign up. #### Cons Them lying to us about the ability to cancel. They must send their ultimate closer after a few years and tell them to say whatever is needed to get the deal closed. Horrible. --- ### Cadillac of Field Software - Overall rating: 5/5 - Reviewer: Kylee V. - Verified reviewer: Yes - Industry: Accounting - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, service titan is a no brainer, if you can afford it. It is the top of the line for field service software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Service Titan is the Cadillac of field service softwares. It gives you all the bells and whistles you need while also executing good reports and controls. #### Cons The biggest struggle we run into with Service titan is after you export an invoice into your accounting software, you can no longer edit the invoice or make any changes. This presents struggles. --- ### ServiceTitan Changes the Game! - Overall rating: 5/5 - Reviewer: Danielle T. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have had a wonderful experience. The staff are always supportive, and we have been able to gain visibility on what is being done in the office and the field. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How well both the office and mobile side run, so that our staff are all working at their best. #### Cons We truly have had no strong dislikes. Any times we run into difficulties or questions, someone supports us finding the best way to complete what we need. #### Reasons for switching to ServiceTitan Our legacy software as outdated and cumbersome, ServiceTitan had tons of features that e could tell would make sure our business stayed current, and also address the need for multiple apps/softwares in the past. #### Vendor response Thank you so much for taking the time to share your experience, Danielle. We're thrilled to be your software partner and are here to support your success however we can. Replied March 2025 --- ### In the Trades? Use ServiceTitan - Overall rating: 5/5 - Reviewer: David P. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very pleasant experience, supercharged our field staff. Much better than even its closest competitors. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Reporting features and "build your own reports" with easy-to-use templates #### Cons Chat support, much to be desired, I know thats MOST companies, but for one that costs so much, its really annoying when the end user knows more than their support team #### Reasons for switching to ServiceTitan Ease of use, referrals, and attending an event. #### Vendor response Thank you so much for the wonderful review, David! We're thrilled to be your software partner. Replied January 2025 --- ### Service titan is the best - Overall rating: 5/5 - Reviewer: Dylan G. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Service titan has been a part of my career the entire time as a plumber, it has helped me manage my different house calls and set up a great history for all my customers #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the simplicity and efficiency it provides to my jobs #### Cons The price can be a little much for a smaller company but it’s well worth it #### Reasons for switching to ServiceTitan Changes companies and they had service titan and I fell in love with it #### Vendor response Thank you so much for the wonderful review, Dylan! We're so glad to hear it has made your jobs more efficient. Replied January 2025 --- ### We would absolutely recommend any company use service titian - Overall rating: 5/5 - Reviewer: chelsea a. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. very happy with service titan and all of the possibilities in helping out company grow #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Many things! The organization, ability to track techs, look at numbers the reports i can pull to get data info the list goes on! #### Cons it seems to lag a little after updates . #### Reasons for choosing ServiceTitan It was not as dispatcher friendly as service titan #### Reasons for switching to ServiceTitan Smart service was not as advanced as service titan --- ### Gave it 4 only because there's always room to improve. - Overall rating: 4/5 - Reviewer: Nayiry Y. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, we love using ST. We can customize a lot of features to meet our needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The amount of detail you can save for each customer, location, unit; how you can track each of them, run reports & KPI-s. #### Cons The fact that there is no way to invoice an item as a percentage (mostly for projects). As of today, we are creating multiple line items of the same task based on the payment terms, each one with a percentage so that the total adds up to 100%. It's very cumbersome. The other option would be to bill the whole thing and keep the invoice open until the project is complete, which is not good for accounting reasons. We couldn't think of another way. #### Reasons for choosing ServiceTitan This was about six years ago. There were others we considered. ST checked more boxes. #### Reasons for switching to ServiceTitan It did not provide the amount of detail we were looking for. #### Vendor response Thank you for sharing your experience, Nayiry. We will be sure to forward your feedback to our product team. Replied December 2024 --- ### A Powerful System That Evolves Every Single Day - Overall rating: 5/5 - Reviewer: Whitney W. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ServiceTitan is an amazing system overall. Having used it for the past four years, I can confidently say it has completely transformed how we run. What I love most is that the platform grows every single day, constantly rolling out updates and features that make us more efficient. Over the last four years, I have learned so much about the depth of this system, and the best part is that the training is always right at your fingertips when you need to master something new. It does put all of your operational eggs in one basket—meaning a system outage can temporarily stall the whole company—but the sheer power, continuous innovation, and learning opportunities make it completely worth it. I can't wait to see what else I'll learn in the years to come! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The system is incredibly deep, and I love that I discover something new to improve our operations every single day. The best part is that the training is always right at your fingertips. Whenever I'm unsure about a feature or want to optimize a workflow, the resources are right there, making it easy to learn on the go without slowing down my day. #### Cons The biggest downside to ServiceTitan is how entirely dependent the business becomes on it. It truly puts all of your eggs in one basket. When the platform experiences a system outage, it paralyzes the whole company—the office loses access to customer records and schedules, and the field technicians can't get the data they need. While the system is powerful when running, the operational risk during downtime is a major anxiety for any management team. --- ### Service Titan Customer Success with [sensitive content hidden] and Service Titan - Overall rating: 5/5 - Reviewer: Joe H. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I think Service Titan can be difficult at times to work with. I do understand there are stop gaps created in Service Titan to not allow actions that mess with the integrity of the data #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros [sensitive content hidden] has always been very responsive to questions and concerns that my arise. [sensitive content hidden] is very approachable, intelligent and quick to assess the situation. I wish I would have had a [sensitive content hidden] when I was at Acree Air Conditioning, LLC. #### Cons I find I have better results with questions in using Service Titan, by googling AI then I do the help topics within Service Titan. #### Vendor response Thank you for sharing your experience and for your continued partnership. We’re glad to hear that your Customer Success Manager has been a strong resource for you. Having someone who is responsive, knowledgeable, and easy to work with is something we prioritize, and it’s great to know that’s been a consistent part of your experience with ServiceTitan. We also appreciate your candid feedback on the help resources. Finding answers quickly should be straightforward, and your point about turning to external tools instead of our internal help content is important. We’re actively working to improve search, usability, and overall effectiveness of our knowledge base and in-product guidance. Your comment around system guardrails is also well understood. Many of those controls are in place to protect data integrity, but we recognize that they can sometimes make the platform feel restrictive or harder to navigate. Replied April 2026 --- ### Good experience with ServiceTitan as a product, great experience with our CSM, [sensitive content hidden]s! - Overall rating: 5/5 - Reviewer: Libby R. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good experience with ServiceTitan as a product, great experience with our CSM, [sensitive content hidden]! Minimal issues so far with updates, pesky Pro product contracts at times. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My CSM [sensitive content hidden] for sure! He is super knowledgeable without being pushy, and if he doesn't know the answer to a question, he will find an answer! He is by far the best CSM that has had our account since we've been with ServiceTitan. #### Cons Lots of updates that can leave our small crew behind sometimes. Totally understand ST is trying to constantly improve, but sometimes it catches our guys in the field off guard. --- ### Not worth the headache - Overall rating: 1/5 - Reviewer: Tyler B. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered I could not go lower than one star. This software is amazing with great capability. The reason they give you 3 months free in the beginning is because it will take minimum 3 months to figure out how to use it because the onboarding is so bad. More than likely you will be like me and have to adapt your business to fit Service Titan not the opposite way which was pitched by sales. Not work the money. I wish I would have shopped around. I have heard better things about House Call Pro #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Super Powerful system with a ton of features. Long term it will help us grow as a company and provide more capability to provide value to customers. #### Cons Deceptive sales team: The sales team makes it seem like the system can be built to handle anything you throw at it. Then, when you onboard you realize there are large gaps in its capability especially around a showrooms and writing custom estimates. The onboarding process is terrible with little guidance until you start. Then the onboarding rep is overworked and is not available to help you build the system around your business. It can only handle sales in the field. You only find this out the week you go live. #### Reasons for switching to ServiceTitan More capability and stronger CRM capability #### Vendor response Tyler, thank you for the detailed and candid feedback. We hear your concerns around the sales process, onboarding experience, and product fit. Expectations set upfront should align with what’s actually achievable in the platform, and if there was a gap there, that’s something we take seriously and want to better understand. We also recognize your frustration with onboarding. Getting started with ServiceTitan should feel structured, supported, and tailored to your business. Feeling like guidance was limited or that resources weren’t available when you needed them is not the experience we aim to provide. Your point about discovering limitations close to go-live is especially important and something we continue working to improve through earlier alignment and clearer communication. Replied April 2026 --- ### Service Titan - Overall rating: 5/5 - Reviewer: Jonathon M. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Overall the experience has been great! I would recommend it to everyone. I would recommend using this to change the game of HVAC #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The ease of dispatching technicians. We have all of our technicians on service titan and they are able to get their jobs and get to the job quickly. #### Cons The admin side is confusing. Sometimes trying to set up the pricing and all can be really confusing. #### Vendor response Jonathon, thank you for sharing your experience and for the recommendation. We’re glad to hear that dispatching has been a strong point for your team and that your technicians are able to move quickly and stay efficient in the field using ServiceTitan. That kind of operational speed is exactly what the platform is designed to support. We also appreciate your feedback on the admin side, especially around pricing setup. That’s an area we know can feel complex, particularly early on, and it’s something we continue to improve through better tooling, guidance, and training resources. It’s great to hear that overall your experience has been positive and that you’d recommend ServiceTitan to others in the HVAC space. We appreciate your feedback and your partnership. Replied April 2026 --- ### Could use some work. - Overall rating: 2/5 - Reviewer: Summer G. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered It would probably work great for a very large company that does a lot of service work and has complicated projects that need to be tracked. It does not work well for a company that wants to keep things simple and has fast 1 time projects. In my opinion, in the end, the price is not worth it. The cost of not only the implementation but the software price as well was more than we could justify. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros ServiceTitan is a widely used software, so it makes it easy to find videos and other real users to whom you can ask questions. It is extremely advanced and would work well for large companies that offer multiple services. #### Cons The implementation process was extremely time-consuming and not informative. We felt very in the dark the entire time and were unaware of what we were supposed to be doing. The system software was sold to us with a lot of features, but none of them actually worked for the business. #### Vendor response Summer, thank you for taking the time to share this feedback. We hear your concerns around implementation, clarity, and overall fit for your business. Getting started with ServiceTitan should feel structured and guided, not unclear or time-consuming without direction. Your experience of feeling “in the dark” during onboarding is not what we aim for, and it’s something we’re continuing to improve. We also understand your point about fit. ServiceTitan is a robust platform designed to support a wide range of workflows, and while that can be powerful for more complex operations, it can feel like more than what’s needed for teams running simpler, fast-turn projects. Aligning the platform to the right use case is important, and your feedback highlights where that expectation may not have been set clearly upfront. On features, it’s important that what’s demonstrated during the sales process translates into real, usable value once implemented. If that didn’t happen in your case, that’s some Replied April 2026 --- ### Could be better, definitely could be worse - Overall rating: 4/5 - Reviewer: Kade L. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros There is so much data to uncover and see when it comes to running a successful business. They are making strides to cover all bases. #### Cons Onboarding and technical support leave much to be desired. I am lucky to have a CSM that is helpful, but I had to be escalated to him. #### Vendor response Thank you for taking the time to provide feedback and share your experience, Kade. Replied May 2025 --- ### Service Titan is awsome - Overall rating: 5/5 - Reviewer: Sabrina W. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Have had for 7 years and always helpful! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to use and alot of info, love the maintenance agreements #### Cons Not much to noit like, if anything, the not so easy to get in touch with help #### Vendor response We love hearing ServiceTitan is easy for you to use. Thanks for being such a wonderful partner for 7 years, Sabrina! Replied June 2025 --- ### ServiceTitan is a wonderful software! - Overall rating: 5/5 - Reviewer: Jaclyn R. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros ServiceTitan is a great software. We use it at work and I love learning new things all the time. It has simplified so much for our company. It is easy to learn and easy to use. It has helped us grow our customer database and reach our existing customers to be able to better inform them when a technician is scheduled, coming to their home and even follow up afterward. Our technicians love it as well and it gives us in the office all the information we need to keep our database up to date. They offer so many ways to dive deeper into the software and learn from each other including SparkSessions, EmberSessions and Torch Network. I would recommend ServiceTitan. #### Cons I haven't found anything I dislike at this time. #### Vendor response Thanks for this amazing review, Jaclyn! We work really hard to provide the best experience possible for our customers, so your feedback is exactly the kind of story we love to hear. Replied January 2025 --- ### Effective Workflows - Overall rating: 5/5 - Reviewer: Tina G. - Verified reviewer: Yes - Industry: Utilities - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Effective workflows, robust system allowing us to grow #### Cons can be hard to find how to do things on the back end, not very intuitive #### Reasons for switching to ServiceTitan Switch was made before I started work here #### Vendor response Thank you for taking the time to share your experience, Tina! Replied December 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/field-service/servicetitan-profile/reviews/?page=2) --- ServiceTitan Reviews, Pros and Cons - 2026 Software Advice