--- title: "ServiceTitan Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ServiceTitan. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ServiceTitan is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/servicetitan-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Field Service Management Software](https://www.softwareadvice.com/field-service/) / [ServiceTitan](https://www.softwareadvice.com/field-service/servicetitan-profile/) / ServiceTitan Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/field-service/servicetitan-profile/) Reviews [Alternatives](https://www.softwareadvice.com/field-service/servicetitan-profile/alternatives/) # ServiceTitan User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 340 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.0/5 - Value for money: 3.8/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 235 reviews (69%) - 4 stars: 52 reviews (15%) - 3 stars: 15 reviews (4%) - 2 stars: 11 reviews (3%) - 1 star: 27 reviews (8%) ### Most mentioned pros - Data Insights: ServiceTitan provides extensive reporting capabilities, allowing us to analyze call center metrics in real-time. - ServiceTitan is a robust software platform because it unifies scheduling, dispatching, invoicing, payments, and reporting in one cloud-based system designed specifically for home service and trades businesses, which streamlines operations end-to-end and supports both office staff and field technicians efficiently - Strong data management capabilities, central record-keeping, and efficiency in tracking workflows. ### Most mentioned cons - It truly puts all of your eggs in one basket. When the platform experiences a system outage, it paralyzes the whole company—the office loses access to customer records and schedules, and the field technicians can't get the data they need. While the system is powerful when running, the operational risk during downtime is a major anxiety for any management team. - The cancellation terms are brutal and they are not clearly communicated upfront. If you wish to cancel you'll have to pay the remaining roughly 22k balance to get our and if you want to cancel after your initial contract ends, you must do so within an exact 30-day window or you are automatically renewed and locked in again. - Sometimes the support cases are closed without a resolution being found or with being told things are working as intended and they couldn't recreate the problem on their end or it is a known "disconnect" and a resolution is on their future roadmap. When there is a new software release, there tend to be a lot of bugs and issues that follow it - both in the office and on the mobile app. ## ServiceTitan customer reviews Showing reviews 1-25 of 340 (page 1). ### ServiceTitan , built for professionals - Overall rating: 5/5 - Reviewer: Chris M. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with ServiceTitan was useful and pleasant . It provided exactly what it described it would. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I liked best about ServiceTitan was how easy it was to learn and use the product overall making it a great experience. #### Cons What i liked least about ServiceTitan was the issues my company faced trying to get the application to work on lower end devices . #### Vendor response Thank you for your review, Chris. We love to hear that ServiceTitan is easy to learn! Replied June 2026 --- ### Only Getting Better With Time - Overall rating: 4/5 - Reviewer: Kaley M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Being on ServiceTitan for about 7 years now, our team has experienced many changes in the platform, some easier to adapt to, some harder - all with the same end goal of enhancing the user experience. We have had our difficult days and also extraordinary days - through it all, our experience with ServiceTitan has kept since 2020 and we plan on only continue to grow with them. Excited to see what else is to come! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros ServiceTitan is a user friendly platform that it is constantly improving. It encompasses both an office and technician experience that seamlessly blends the two together. Both customer and employee information is protected by allowing various permissions to be set per user as well as the option for Multi-Factor Authentication when sensitive permissions are involved which is a major plus to have trust in our platform. #### Cons A second separate platform is required which integrates with ServiceTitan for the Accounting portion of the business; I believe there are still two options available upon onboarding. While we do enjoy the other platform as it does have many additional features ServiceTitan does not currently possess, it would make for a simpler experience to have only one platform to work in some day. #### Reasons for switching to ServiceTitan Looking for a cloud based program that was less antiquated. --- ### Update on Review - Overall rating: 3/5 - Reviewer: Robin F. - Verified reviewer: Yes - Industry: Building Materials - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I think it is a good product if you have the time and manpower to commit to it. We have decided to keep it as our CRM. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros It has a lot of potential. Be prepared to spend a lot of time on it. We have been working on the pricebook and workflows, we are happy with it at this point. Still much to learn. #### Cons It is hard to reach a representative right away if you need immediate help. The knowledge base is hard to find what you are looking for. AI is more helpful if you have it. #### Reasons for choosing ServiceTitan We liked what was offered and all that it could do. We were promised that we would have enough support. #### Reasons for switching to ServiceTitan We wanted to have more capabilities and better estimates #### Vendor response Thank you for sharing your experience and for the honest feedback. We’re glad to hear that you’re seeing the potential in ServiceTitan and that your work on the pricebook and workflows is starting to pay off. Those foundational pieces can take time, but they’re critical to unlocking the full value of the platform. Replied April 2026 --- ### Comprehensive Field Service Management Platform for Growing Businesses - Overall rating: 5/5 - Reviewer: Félix D. - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with ServiceTitan has been very positive. The software has helped streamline scheduling, dispatching, invoicing, customer communication, and business reporting. The platform provides strong visibility into field operations and helps improve productivity across office and field teams. It is a reliable and scalable solution for managing service businesses efficiently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I liked most about ServiceTitan is its ability to manage the entire field service workflow from a single platform. Scheduling, dispatching, invoicing, customer management, reporting, and technician tracking are all integrated and easy to use. The platform provides excellent visibility into operations, helps improve efficiency, and offers powerful reporting tools that support business growth and decision-making. #### Cons While ServiceTitan is a very comprehensive solution, the platform can take time to learn because of its extensive functionality. Some advanced features require training to configure properly, and the pricing may be higher than smaller field service solutions. Occasional customization limitations can also require workarounds for specific business processes. #### Reasons for switching to ServiceTitan I switched to ServiceTitan because I needed a more comprehensive platform for managing field service operations. ServiceTitan provided stronger scheduling, dispatching, reporting, invoicing, and customer management capabilities. The additional automation and business insights helped improve operational efficiency and provide better visibility into overall performance. --- ### Great Integration Experience - Overall rating: 5/5 - Reviewer: Heather M. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I truly appreciate the attention and quick responses we consistently receive from our Customer Success Manager, Jay Flores. He genuinely takes ownership of our company's success within ServiceTitan, and his deep knowledge paired with his positive attitude make him an outstanding asset to our team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ServiceTitan has enabled our team to work more efficiently while also providing greater visibility and improved communication for our customers. As we move further along in the integration process, we're excited about the opportunities for growth that this platform will bring to our team. #### Cons There are a few processes and workflows that could potentially be refined to ensure the system is working as effectively as possible for our company. #### Reasons for switching to ServiceTitan Our team was looking to partner with a company that shares a growth-oriented mindset. Our previous vendor was not focused on growth, and the level of support had noticeably declined in recent months. --- ### Gets the job done, but at a cost. - Overall rating: 3/5 - Reviewer: Miguel L. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, this company has helped us to grow, so we will be sticking with them. But with the high prices the customer service must improve as well as the product. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros ServiceTitan is great for customer support, accounting, invoicing, dispatching & team collaboration. #### Cons Customer service is a main issue along with the high prices. They are trying to be an all in one company, but are far from it. Because of this, they are charging top dollar for their add-on's. Additionally, the deeper you get into ServiceTitan the harder it is to leave. #### Reasons for choosing ServiceTitan Features along with customer service which was great over 10 years ago. #### Reasons for switching to ServiceTitan Features along with customer service which was great over 10 years ago. --- ### Hate to love it, Love to hate it. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's very much a love-hate relationship. Like Pizza and ice cream when you're on a strict diet and lactose-intolerant. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros ServiceTitan is a robust software platform because it unifies scheduling, dispatching, invoicing, payments, and reporting in one cloud-based system designed specifically for home service and trades businesses, which streamlines operations end-to-end and supports both office staff and field technicians efficiently #### Cons ServiceTitan’s support feels slow, unresponsive, and disorganized, with tickets dragging on for weeks, repeated escalations, and limited follow‑through, which is especially painful when complex glitches, billing problems, or onboarding issues are blocking day‑to‑day operations. #### Reasons for choosing ServiceTitan More features and familiarity with the platform #### Reasons for switching to ServiceTitan Needed a more robust platform, ServiceTitan offered online scheduling #### Vendor response Thank you for the candid and well-balanced review. We appreciate the honesty. We’re glad to hear that ServiceTitan is delivering value as a unified platform across scheduling, dispatching, invoicing, payments, and reporting. Bringing those core functions together to streamline operations for both office and field teams is exactly what the platform is built to do. At the same time, we hear your frustration around support. Delays, repeated escalations, and lack of follow-through, especially when issues are impacting day-to-day operations, are not the experience we aim to provide. Your feedback here is important and reflects an area we are actively working to improve, particularly around responsiveness, ownership, and resolution times for more complex cases. Your “love-hate” description is understood. ServiceTitan is a powerful system, but that power needs to be matched with a support experience that keeps your business moving without friction. We appreciate your continued partnership Replied April 2026 --- ### Davis AC & Heating review - Overall rating: 5/5 - Reviewer: Jonathan D. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been somewhat of a mixed bag, but as our CSM, [sensitive content hidden] , helps us decode and debug these issues, I am confident that this platform is going to be an excellent ROI for us. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the data we are capturing from ServiceTitan. The pro products have additionally added a level of automation that we could not find in our past software. #### Cons The inventory module has been giving our company some heartburn. I wish that we would have fully understood during the implementation portion how everything was going to flow from A to Z. #### Reasons for switching to ServiceTitan We were uninterested in investing more time in a system that was not looking to invest into new technologies. Also, support was not being provided. --- ### If you don't like it for any reason the only way to get out is pay roughly 22k. - Overall rating: 1/5 - Reviewer: John H. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered ServiceTitan — A Warning to Small Business Owners Before You Sign We resisted ServiceTitan for years. The non-cancellation policy concerned us, and the volume of negative reviews on their BBB page gave us serious pause. We did our homework and walked away — more than once. Then came Moses Jaenson. He was persistent, polished, and made one promise repeatedly and explicitly: if we were unhappy in the early stages of the contract, he would personally ensure we could get out. We asked more than once. He confirmed it more than once. Based on that assurance, we signed. It was a lie. When we attempted to hold them to what was promised, ServiceTitan denied the conversation ever happened. Our chat history — the very messages documenting Moses's assurances — disappeared entirely. Threads that contained critical exchanges now show no history at all. When we raised this, we were told we were misremembering. We were not. To exit the contract we were quoted approximately $22,000. We cannot pay that. They know we cannot pay that. That is not a coincidence — it is how this works. When we asked for any meaningful resolution for what we had been put through, they offered one month of Marketing Pro. One month. Here is what you need to know before signing with ServiceTitan: The cancellation terms are brutal and they are not clearly communicated upfront. If you wish to cancel you'll have to pay the remaining roughly 22k balance to get our and if you want to cancel after your initial contract ends, you must do so within an exact 30-day window or you are automatically renewed and locked in again. There is no grace period and no flexibility. The sales process and the contractual reality are two very different things. What you are told to get when you to sign up may not reflect what the contract actually says — and the contract is what will be enforced. We are sharing this because we wish someone had shared it with us. ServiceTitan is a capable platform. But a capable product does not require deceptive sales practices to close deals, and it does not need to trap customers who want to leave. With AI-driven alternatives closing the feature gap quickly, you now have real options — options that will not cost you $22,000 to walk away from if the fit is not right. Think carefully. Read every word of the contract. Get every promise in writing, in email, take screenshots of every conversation as it's happening, before you sign anything. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Reporting is good and our trainer is solid. The biggest problem we had was the telling us anything to get us to sign up. #### Cons Them lying to us about the ability to cancel. They must send their ultimate closer after a few years and tell them to say whatever is needed to get the deal closed. Horrible. --- ### Good system but horrible training - Overall rating: 3/5 - Reviewer: Jeff Y. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros The product has an incredible amount of tools and isn't that hard for the technicians to use out in the field #### Cons The price is extremely high and the training support is absolutely horrible. I have been to many training classes that ServiceTitan hosts and they are worthless --- ### In the Trades? Use ServiceTitan - Overall rating: 5/5 - Reviewer: David P. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very pleasant experience, supercharged our field staff. Much better than even its closest competitors. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Reporting features and "build your own reports" with easy-to-use templates #### Cons Chat support, much to be desired, I know thats MOST companies, but for one that costs so much, its really annoying when the end user knows more than their support team #### Reasons for switching to ServiceTitan Ease of use, referrals, and attending an event. #### Vendor response Thank you so much for the wonderful review, David! We're thrilled to be your software partner. Replied January 2025 --- ### Still Growing - Overall rating: 4/5 - Reviewer: Eric B. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Service Titan has been at times overwhelming but we've put the resources towards it necessary to improve and grow our business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The customer experience aspect to inform customers where they are at within the process. It helps mitigate the biggest complaint customers have with contractors which is lack of communication. #### Cons I'd like more built out in the way of budgeting and progress report dashboards. Help us gamify our gross profit and operating profit goals through each department. #### Reasons for switching to ServiceTitan We want to scale with the latest and greatest software #### Vendor response Eric, thank you for the thoughtful feedback and for sharing how your team is using the platform. We’re glad to hear that ServiceTitan is helping improve the customer experience, especially around communication and visibility. Addressing that gap is a big focus for many service businesses, so it’s great to see it making an impact for your team. We also appreciate your feedback on budgeting and progress tracking. The idea of more robust dashboards and gamification around gross profit and operating performance is a strong one, and it aligns with how many teams want to drive accountability and engagement across departments. That’s valuable input for us as we continue to evolve reporting and performance management tools. Your comment on the platform feeling overwhelming at times is understood. ServiceTitan is a powerful system, and it often takes intentional investment and time to fully unlock its value. It’s encouraging to hear that your team has leaned into that and is seeing growth as Replied April 2026 --- ### We would absolutely recommend any company use service titian - Overall rating: 5/5 - Reviewer: chelsea a. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. very happy with service titan and all of the possibilities in helping out company grow #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Many things! The organization, ability to track techs, look at numbers the reports i can pull to get data info the list goes on! #### Cons it seems to lag a little after updates . #### Reasons for choosing ServiceTitan It was not as dispatcher friendly as service titan #### Reasons for switching to ServiceTitan Smart service was not as advanced as service titan --- ### Service Titans! We win - Overall rating: 5/5 - Reviewer: Alyx S. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros I love that there is dispatch, marketing features, and also call tracking! #### Cons I don’t honestly have any “cons” regarding Service Titan. #### Reasons for choosing ServiceTitan Service Titan had a lot better selection of items than Jobber. #### Reasons for switching to ServiceTitan Joist wasn’t as complex or custom as Service Titan is. #### Vendor response Thank you so much for the review, Alyx! We're glad to hear you're finding value in ServiceTitan and we're glad to be your software partner. Replied January 2025 --- ### Project Management Perfected - Overall rating: 4/5 - Reviewer: Sasha T. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered With ServiceTitan, the management of projects has been easier; not complicated procedures have been made systematic. The platform is easy to use: direct coordination results in fewer gaps and improves organizational team productivity with unprecedented ease. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros One area where ServiceTitan provides two groundbreaking enhancements that improve work management. In terms of functionality, the advanced scheduling algorithm suggests accurate project timelines, and the full-featured dashboard allows simple, real-time monitoring of the team’s work and project progress to identify the distribution of resources. #### Cons No in-depth asynchronous analyses for heightened performance potentials. The mobile application built has limited capability compared to the desktop version. Limited flexibility of customizing the current layout of reporting templates. #### Reasons for switching to ServiceTitan Originally known as only a management tool with very basic scheduling abilities, ServiceTitan has transformed itself. Some of the issues that could not be traced earlier include the lack of track and related uses of resource allocation and meeting deadlines. #### Vendor response Thank you so much for taking the time to provide this feedback, Sasha. We greatly appreciate it and your partnership with ServiceTitan. Replied November 2024 --- ### A Powerful System That Evolves Every Single Day - Overall rating: 5/5 - Reviewer: Whitney W. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ServiceTitan is an amazing system overall. Having used it for the past four years, I can confidently say it has completely transformed how we run. What I love most is that the platform grows every single day, constantly rolling out updates and features that make us more efficient. Over the last four years, I have learned so much about the depth of this system, and the best part is that the training is always right at your fingertips when you need to master something new. It does put all of your operational eggs in one basket—meaning a system outage can temporarily stall the whole company—but the sheer power, continuous innovation, and learning opportunities make it completely worth it. I can't wait to see what else I'll learn in the years to come! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The system is incredibly deep, and I love that I discover something new to improve our operations every single day. The best part is that the training is always right at your fingertips. Whenever I'm unsure about a feature or want to optimize a workflow, the resources are right there, making it easy to learn on the go without slowing down my day. #### Cons The biggest downside to ServiceTitan is how entirely dependent the business becomes on it. It truly puts all of your eggs in one basket. When the platform experiences a system outage, it paralyzes the whole company—the office loses access to customer records and schedules, and the field technicians can't get the data they need. While the system is powerful when running, the operational risk during downtime is a major anxiety for any management team. --- ### Service Titan Customer Success with [sensitive content hidden] and Service Titan - Overall rating: 5/5 - Reviewer: Joe H. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I think Service Titan can be difficult at times to work with. I do understand there are stop gaps created in Service Titan to not allow actions that mess with the integrity of the data #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros [sensitive content hidden] has always been very responsive to questions and concerns that my arise. [sensitive content hidden] is very approachable, intelligent and quick to assess the situation. I wish I would have had a [sensitive content hidden] when I was at Acree Air Conditioning, LLC. #### Cons I find I have better results with questions in using Service Titan, by googling AI then I do the help topics within Service Titan. #### Vendor response Thank you for sharing your experience and for your continued partnership. We’re glad to hear that your Customer Success Manager has been a strong resource for you. Having someone who is responsive, knowledgeable, and easy to work with is something we prioritize, and it’s great to know that’s been a consistent part of your experience with ServiceTitan. We also appreciate your candid feedback on the help resources. Finding answers quickly should be straightforward, and your point about turning to external tools instead of our internal help content is important. We’re actively working to improve search, usability, and overall effectiveness of our knowledge base and in-product guidance. Your comment around system guardrails is also well understood. Many of those controls are in place to protect data integrity, but we recognize that they can sometimes make the platform feel restrictive or harder to navigate. Replied April 2026 --- ### Good experience with ServiceTitan as a product, great experience with our CSM, [sensitive content hidden]s! - Overall rating: 5/5 - Reviewer: Libby R. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good experience with ServiceTitan as a product, great experience with our CSM, [sensitive content hidden]! Minimal issues so far with updates, pesky Pro product contracts at times. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My CSM [sensitive content hidden] for sure! He is super knowledgeable without being pushy, and if he doesn't know the answer to a question, he will find an answer! He is by far the best CSM that has had our account since we've been with ServiceTitan. #### Cons Lots of updates that can leave our small crew behind sometimes. Totally understand ST is trying to constantly improve, but sometimes it catches our guys in the field off guard. --- ### Great Customer Service - Overall rating: 5/5 - Reviewer: Oscar H. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love the customer service, my account manager [sensitive content hidden] was great everytime I needed anything. I always got a quick answer. #### Cons A bit complicated to set up. Sometimes it feels like you are not using all the features that you are paying for. #### Vendor response Thank you for sharing your feedback. We’re glad to hear that you’ve had a great experience with your account manager and that you’ve been able to get quick, reliable support when you need it. That level of responsiveness is something we strive for across every ServiceTitan customer experience. We also appreciate your honesty around setup complexity and feeling like you may not be using the full platform. ServiceTitan is a robust system, and getting everything configured and fully utilized can take time. Our goal is to help customers prioritize what matters most first, then continue to build from there so you can steadily unlock more value without it feeling overwhelming. If you’re open to it, we’d be happy to work with you on identifying areas where you can take advantage of additional features you’re already paying for and help simplify the setup where possible. We appreciate your feedback and your partnership. Replied April 2026 --- ### Service Titan - Overall rating: 5/5 - Reviewer: Jonathon M. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Overall the experience has been great! I would recommend it to everyone. I would recommend using this to change the game of HVAC #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The ease of dispatching technicians. We have all of our technicians on service titan and they are able to get their jobs and get to the job quickly. #### Cons The admin side is confusing. Sometimes trying to set up the pricing and all can be really confusing. #### Vendor response Jonathon, thank you for sharing your experience and for the recommendation. We’re glad to hear that dispatching has been a strong point for your team and that your technicians are able to move quickly and stay efficient in the field using ServiceTitan. That kind of operational speed is exactly what the platform is designed to support. We also appreciate your feedback on the admin side, especially around pricing setup. That’s an area we know can feel complex, particularly early on, and it’s something we continue to improve through better tooling, guidance, and training resources. It’s great to hear that overall your experience has been positive and that you’d recommend ServiceTitan to others in the HVAC space. We appreciate your feedback and your partnership. Replied April 2026 --- ### Could use some work. - Overall rating: 2/5 - Reviewer: Summer G. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered It would probably work great for a very large company that does a lot of service work and has complicated projects that need to be tracked. It does not work well for a company that wants to keep things simple and has fast 1 time projects. In my opinion, in the end, the price is not worth it. The cost of not only the implementation but the software price as well was more than we could justify. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros ServiceTitan is a widely used software, so it makes it easy to find videos and other real users to whom you can ask questions. It is extremely advanced and would work well for large companies that offer multiple services. #### Cons The implementation process was extremely time-consuming and not informative. We felt very in the dark the entire time and were unaware of what we were supposed to be doing. The system software was sold to us with a lot of features, but none of them actually worked for the business. #### Vendor response Summer, thank you for taking the time to share this feedback. We hear your concerns around implementation, clarity, and overall fit for your business. Getting started with ServiceTitan should feel structured and guided, not unclear or time-consuming without direction. Your experience of feeling “in the dark” during onboarding is not what we aim for, and it’s something we’re continuing to improve. We also understand your point about fit. ServiceTitan is a robust platform designed to support a wide range of workflows, and while that can be powerful for more complex operations, it can feel like more than what’s needed for teams running simpler, fast-turn projects. Aligning the platform to the right use case is important, and your feedback highlights where that expectation may not have been set clearly upfront. On features, it’s important that what’s demonstrated during the sales process translates into real, usable value once implemented. If that didn’t happen in your case, that’s some Replied April 2026 --- ### The Best in the business - Overall rating: 5/5 - Reviewer: Jonathan G. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Wonderful, Would recommend to anyone running a service company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Having all of the customer info in on place. #### Cons Reporting on numbers can become tricky at times. #### Vendor response Thank you so much for the wonderful feedback, Jonathan! Replied May 2025 --- ### Could be better, definitely could be worse - Overall rating: 4/5 - Reviewer: Kade L. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros There is so much data to uncover and see when it comes to running a successful business. They are making strides to cover all bases. #### Cons Onboarding and technical support leave much to be desired. I am lucky to have a CSM that is helpful, but I had to be escalated to him. #### Vendor response Thank you for taking the time to provide feedback and share your experience, Kade. Replied May 2025 --- ### Servie Titan Review - Overall rating: 5/5 - Reviewer: Parker C. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have enjoyed it, most of my job is done on it. I directly benefit from how easy it makes things, especially the data tracking. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love how streamlined everything is on it. The team is great and very responsive. It makes data tracking so easy, and they keep innovating ways to make it better. #### Cons I don't have anything really. I feel like I am just getting my feet wet, so the plethora of things it can do is a bit overwhelming. #### Vendor response Making your job easier is exactly what we love to hear, Parker! Thank you so much for sharing your experience. Replied January 2025 --- ### ServiceTitan is a wonderful software! - Overall rating: 5/5 - Reviewer: Jaclyn R. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros ServiceTitan is a great software. We use it at work and I love learning new things all the time. It has simplified so much for our company. It is easy to learn and easy to use. It has helped us grow our customer database and reach our existing customers to be able to better inform them when a technician is scheduled, coming to their home and even follow up afterward. Our technicians love it as well and it gives us in the office all the information we need to keep our database up to date. They offer so many ways to dive deeper into the software and learn from each other including SparkSessions, EmberSessions and Torch Network. I would recommend ServiceTitan. #### Cons I haven't found anything I dislike at this time. #### Vendor response Thanks for this amazing review, Jaclyn! We work really hard to provide the best experience possible for our customers, so your feedback is exactly the kind of story we love to hear. Replied January 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/field-service/servicetitan-profile/reviews/?page=2) --- ServiceTitan Reviews, Pros and Cons - 2026 Software Advice