About ServiceWorks

ServiceWorks is a cloud-based solution that helps businesses manage field employees and service delivery operations. Key features include inventory management, route optimization, customer feedback, alerts/notifications, data storage, invoicing and dispatching.

Designed for businesses of all sizes, ServiceWorks comes with a tracking tool to scan and update devices while working with firms located in remote areas. The communication module enables users to automate processes such as notifying clients about payments and orders. Additionally, it allows users to draft and send estimates from remote locations and share them with employees and clients.

ServiceWorks comes with a GPS tracking solution to map employees’ locations and save routes...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

11 Reviews of ServiceWorks

Average User Ratings

Overall

4.64 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(10)

10

4 stars

(0)

0

3 stars

(0)

0

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 11 results

July 2020

Robert from Crystal Clear Services

Company Size: 1 employee

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2020

End of the search

My overall buy point was their customer service. The attention to detail that [SENSITIVE CONTENT HIDDEN] delivers to my situation gives me all the confidence in the world that I will stay with this company for a long time. We can now set this aside as we rebuild our business in the future. We are licensed in NY. TN and AZ and are expecting 100 employee's in each location. This software will be going right along with us.

Pros

I like the population auto fills. The search ability is a key factor in running our business. We ran a business in Arizona with twenty-five employee's and keep tracking of what was going on was our biggest hurdle. I tried a lot of other software for this purpose (several costing 5 times the cost of sw) without the power of service works.

Cons

Just like learning any new software there are some frustrations along the way. There are a few bugs in the system that haven't been ironed out yet, for example; sometimes I will but in place holder information like the phone number if I don't know it. I will enter all fours or something with the intent to go back and enter the number when I get it. SW uses the ph number for the customer number. I doesn't allow you you to edit the customer number, oh it has the edit icon and you can delete it, but it won't allow you you to enter anything. By the way the work around for this one is copy and paste.

Reasons for Choosing ServiceWorks

Made comparisons to what we needed, how adaptable the software was going to be for our operation. The customer service.

March 2020

Gregory from G&L Home Inspections

Company Size: 1 employee

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

March 2020

Upgrade your service department's offerings

Positive. Allows us to gain control over the tech routing which translates into faster response times at less costs.

Pros

The most important item was the ability to use GPS to plot the routes for the service techs as well as to see where they were at real time.

Cons

ServiceWorks has done a fine job with the mobile option capability. Continue to develop this aspect of the offering.

July 2020

JESSE from NORTHWEST APPLIANCE

Company Size: 2-10 employees

Industry: Wine and Spirits

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

July 2020

USING THIS PROGRAM HAS BEEN THE MOST FRUSTRATING PART OF RUNNING THE COMPANY

HORRIBLE

Pros

IT HAS HOPE OF BEING GREAT IF IT WOULD ONLY WORK LIKE IT SHOULD

Cons

CONSTANTLY CRASHING, TECHS IN THE FIELD WITH ANDROID DEVICES HAVE NOT SUCCESSFULLY FUNCTIONED SINCE DAY 1, POOR COMMUNICATION FROM SUPPORT, NO RESOLUTION FROM SUPPORT ON THE SEVERAL ISSUES WE HAVE WITH THE APP FUNCTION.

Reasons for Choosing ServiceWorks

SUPPOSED EASE OF USE AND REMOTE CAPABILITIES

June 2020

william from Grigsbys In Home Appliance Repaire

Company Size: 1 employee

Industry: Consumer Electronics

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

5 star out 5 star review

I like the software very well but only thing it needs is in the app beiang able to reschedule with the calender

Pros

I like all features to this software and im still learning on it as well. I like how it combines parts with my parts distributor

Cons

the app could be a little bit more user friendly but im getting use to it. I do find it clitchy here and there but I call my guy Will and he gets it taken care of.

Reasons for Choosing ServiceWorks

great customer service from Will. he is my guy. pricing and able to use all aspects and im also able to more as my company grows

May 2019

Heidi from Gliedt Enterprises

Company Size: 11-50 employees

Industry: Consumer Services

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2019

Great Experience So Far!

So far, working with Serviceworks has been one of the most collaborative experiences I have had to date. [SENSITIVE CONTENT HIDDEN] has been incredible responsive to all our input and our requested to system changes; based on our experience thus far we expect great things in the future.

Pros

3 Things: 1) When issues arise I am able to obtain help within a short amount of time. 2) The program is VERY user friendly. 3)Compared to the previous software, this program is much easier to navigate.

Cons

Currently, there are still a few glitches to work out. However, I am seeing progress daily to implement corrective action. Serviceworks is a new program and I think a few bugs are to be expected.

Response from Service Works

Replied November 2019

We are happy to provide you continued support to help you run your business. Thank you!