ServiceWorks

RATING:

3.7

(98)

About ServiceWorks

ServiceWorks is a cloud-based solution that helps businesses manage field employees and service delivery operations. Key features include inventory management, route optimization, customer feedback, alerts/notifications, data storage, invoicing and dispatching. Designed for businesses of all sizes, ServiceWorks comes with a tracking tool to scan and update devices while working with firms located in remote areas. The communication module enables users to automate processes such as notifying clients about payments and orders. Additionally, it allows users to draft and send estimates from remote locations and share them with employees and clients. ServiceWorks comes with a GPS tracking solution to map employees’ locations and save routes for future reference. Th...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

ServiceWorks Pricing

14-day free trial, no credit card required. We have two tiers for pricing. For more information please visit https://service.works/pricing.html

Starting price: 

$828.00 per year

Free trial: 

Available

Free version: 

Not Available

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ServiceWorks Reviews

Overall Rating

3.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

4

Value for money

3.5

Functionality

3.5

Most Helpful Reviews for ServiceWorks

1 - 5 of 98 Reviews

Aubree

Consumer Services, 2 - 10 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed June 2024

ServiceWorks Review: Great program with lots of features.

Nicola

Food & Beverages, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

Service technician

PROS

Easy to use straight forward and functions as it should

CONS

Sometimes can be a little glitchy here and there

Vendor Response

Thank you for the feedback. We are happy to see you are enjoying ServiceWorks!

Replied May 2024

Stacey

Consumer Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Small Business Miracle for Field Management

We are glad we switched. We used SW with our prior employer and there was still a lot of beta going on and so when we started our own company I thought we could find something more well put together and that was not the case. As far as from an appliance store and repair company this software is amazing. Just the part integration with Marcone has saved me soooo much time in the back office.

PROS

Our favorite is the texting capability with our customers in their jobs and the part inventory and EVERY manufacturer part for appliances being in the system and we do not have to add part numbers or prices in, OMG such a time saver. I love being able to customize our own invoices to show what we need it to for our business. Entering a customers information and scheduling is very easy and fast since it is all o one page, no switching pages or screens.

CONS

I have had a few issues with reports or some things not saving properly. The issues are minor compared to what I have experienced with other software or the mobile app though. When updates happen sometimes there is glitches, but their support when you reach out is fast with fixing or having a resolve.

Reasons for switching to ServiceWorks

We needed part integration with Marcone and the texting notification with customers.

Robert

Automotive, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed May 2024

Not a good tool

Miserable. Switching software to this made me consider quitting my job.

PROS

I cannot think of a single thing I like about service works.

CONS

Everything. The constant crashes on the mobile app. The loss of data, the various bugs and glitches, the lag when uploading things, and the lack of fixing bugs after pointing it out to tech support. This service is awful.

Reasons for switching to ServiceWorks

The company made this decision without discussing with anyone.

Vendor Response

Thank you for taking the time to share your feedback about ServiceWorks. We sincerely apologize for the negative experience you’ve had with our product. We understand your frustration with the issues you’ve mentioned. We are committed to providing a reliable and efficient service, and it’s clear that we have fallen short in your case. Our team is actively working to address these issues and make significant improvements. We are currently in the process of rolling out updates to enhance the stability and performance of our mobile app, and we’re committed to resolving the bugs and glitches you’ve encountered. We would appreciate the opportunity to make things right. Please reach out to our Success team directly at success@service.works so we can address your specific concerns and work towards a solution that meets your needs. Thank you again for your feedback. We are committed to improving your experience with ServiceWorks.

Replied June 2024

MEL

Consumer Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2024

Service Works Audit

What most frustrates me is the scheduling, the maps and the real time gps. But for the rest it is easy

PROS

Can sign in from anywhere because all the database goes to a cloud, and the computer stations will not depend on a main server like others.

CONS

Route sheet, maps, gps does not work as it should because it does not show the location of a truck in a real time; the order of the appointments is always mixed up and can't never prioritize the order of the scheduled stops from 1st-last.

Reason for choosing ServiceWorks

The database stored in a cloud, the independence of the work stations.

Reasons for switching to ServiceWorks

Did not like to depend on a server computer, needed all stations to be independent otherwise if the main failed then work will stop.

Vendor Response

Thank you for your feedback. We're glad our cloud-based system has provided convenience. We understand your concerns about route sheet management and GPS accuracy. Improving these features is a priority for us. Your feedback is invaluable, and we're committed to enhancing your experience. Feel free to contact our support team with any further suggestions or questions. Thanks for choosing ServiceWorks!

Replied May 2024