Service Autopilot Software


 

Service Autopilot is a cloud-based field service solution for lawn care, landscape maintenance, cleaning and snow removal organizations. The solution caters to businesses of all sizes.Service Autopilot features client and lead management, scheduling and dispatching, routing and mapping, mobile field access and more.

Organizations can schedule and dispatch teams with a single technician or the entire crew. They can create services, assign them to teams and build service routes. The automatic invoicing feature can send invoices to multiple recipients. The solution also provides cloud storage for remote access of the data.Additionally, Service Autopilot offers features like custom training sessions, time tracking and time cards, dashboards, asset tracking and more.

Service Autopilot is available on a monthly subscription basis that includes support via email, phone and through an online knowledge base.

 

Service Autopilot - Scheduling
 
  • Service Autopilot - Scheduling
    Scheduling
  • Service Autopilot - Call tracking
    Call tracking
  • Service Autopilot - Invoicing
    Invoicing
  • Service Autopilot - Job costing
    Job costing
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

77 Reviews of Service Autopilot

 

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Software Advice Reviews (4)
More Reviews (73)

Showing 1-4 of 4

Michael from Turf management
Specialty: Lawncare
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Service auto pilot

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I really like the web based interface and the ability to work from virtually anywhere. It makes billing much easier since the workers clock in and out of jobs and invoices are generated automatically

Cons

Setting it up is very time consuming and tedious if not done exactly correct it a pain to figure out where something went wrong.

Review Source
 
 

Aaron from Northwoods Greenscapes, LLC
Specialty: Property Maintenance
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Everything you can think of with more on the way!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software is incredibly powerful! We are trying to get our money's worth out of it by utilizing more and more of the features, but there is so much more we can do with it that we're not doing. Customer support is incredible! I chatted with customer support about an issue (after waiting in queue for a whole 15 seconds), and a week later, I got a hand-written card in the mail thanking me for my patience and my business. We used to keep paper route sheets and proposals. We went to mobile app use and eliminated the route sheets and were able to translate jobs directly to invoices! We were taking 2 days to invoice and when we set the system up properly, it went to just a bit over a day to complete all of our invoices! Then, we moved from typed up proposals to using templates and rate matrices through the system and clients can sign the actual proposal right online, two clicks of a button and the jobs are scheduled (work-order notes and all) and then it auto invoices. Everything stays in the system and is easily accessible from anyone in the field! i.e. "Did Mrs. Jones sign up for a fall cleanup? Let's check the system to see which services she accepted on her proposal." or "When were we here last? Just touch "Job History" and it shows the last year's worth of visits. This has saved countless hours and makes our business so much more professional; "Mr. Smith, I just got a note and a picture here from one of our techs in the field, he was just there and the note says there was a car parked in front of the back yard gate so he could not get in, we can come back tomorrow." One of the challenges is getting a handle on every little feature of the app. The Snow Plowing dispatch is packed with features and it can be just the slightest bit complicated. But once we get the hang of it (like every other part of their system), we will be that much more efficient, professional, and PROFITABLE! Well worth the money! Put your SERVICE on AUTOPILOT!

Pros

Robust reporting allows me to see things like "revenue per lead source" and "actual time/budgeted time", job costing, payroll, sales commissions, lead conversion rates and much, much more. A seamless process that takes Lead to proposal to contract to job to invoice to payment to receipt of payment to thank-you note! Targeted marketing and targeted cross-selling with "Sales Campaigns". Mobile dispatch that allows for constant communication between office staff and technicians in the field. Asset management and tracking. Mobile signature and payment on invoices and proposals make quick sales and quick payment possible. AMAZING CUSTOMER SERVICE!

Cons

A bit of a learning curve because of all the awesome features. There are videos that are incredibly helpful, they just take some time to get used to.

Review Source
 
 

Ellen from Peconic Lawn & Tree Care
Specialty: Lawncare
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Great features! Poor response time.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, we are pleased with this product, however, the database issue may become a deal breaker for us. Customer service has been excellent for assistance on how to use the software, unless you have a major complaint, in which case, we've received no call back, as the issue needed to be escalated up the chain.

Pros

This product has a great user experience. The screens are easy to comprehend and it flows well, so any user is able to learn it quickly. It provides the crews with the ability to check in and out of each client site, providing real time data, requiring less admin time to enter it. And we love it's ability to sync with QuickBooks, which has worked very well.

Cons

The database response time when scheduling is very slow, which costs us a lot of time everyday waiting for it to load multiple times as we navigate from screen to screen. This software requires jobs (work orders) to be scheduled to a waiting list and then dispatched for scheduling, unless it's a recurring job you set up to automatically populate on a specific day/schedule. When loading the waiting list and the dispatch board, it can take over 30 seconds to load, sometimes longer. This is costing us time and money and would be very ineffective for larger organizations. We would be considered a small company. We've brought this issue to ServiceAuto Pilot's attention, with no response as to whether they plan to resolve it. Only other major con to be aware of is the mobile app works on smart phones with a downloadable app, but does not work on a tablet. The main website works on a tablet, but not fully, as it's not supported and the screen doesn't scale/convert to this device.

Review Source
 
 

Chris from Meadow Lawn and Landscape
Specialty: Lawncare
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Service Autopilot Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We started using Service Autopilot December 2016 and it has streamlined our operations! Frees up so much time that we didn't have before and not sure why we waited so long to make the move. Routing capabilities, dispatch board, crew manangment, invoicing. Its a CRM that continues to get better. The best benefit... it has allowed us to focus more on the business so we can grow faster!

Cons

It took a little time to set up but that's really not an issue. For us, we waited to long to make the switch to SA.

Review Source
 
 
 
Showing 1-20 of 73

Amy from Cardinal Cleaning

January 2018

January 2018

I switched from a different scheduling software to Service Autopilot.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can track almost everything about my business in Service Autopilot.

Pros

I like that I don't need different software to handle different functions. Service Autopilot handles almost everything. Employee time clock, GPS, scheduling, CRM, estimates, job communications, automations and more.

Cons

It can become expensive as mobile users are added. It can be difficult to learn because it is complex. Once you understand the system, it is not difficult to use.

Review Source: Capterra
 

Carl from Todd Mechanical

January 2018

January 2018

Good software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Dispatching, time clock, QB on line integration I hear is coming now, tracking when it use to work, affordable and for the most part easy to use

Cons

The app no longer gives GPS tracking of the employee or the location of their trucks, now when we download the app on the iPad it no longer requests to use the app location, this is a much needed feature for us and will probably cause to find new software as SA can't seem to give us an answer as to why this is no longer requesting their location, on our iPads that we have not reinstalled the app it still requests their location.

Review Source: Capterra
 

James from Honey Badger Lawn Care
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Buggy Program, Frustrated my clients on a regular, very detailed... gives for a hard learning curve.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been able to warn other lawn care providers to avoid it.

Pros

With enough time and learning you can do most things you would like on this program. Customer service is polite.

Cons

Buggy, client portal doesn't work with clients about 10% the time, overly complicated set up. I have used other programs like this and you are up and running in a few days.

This is a great system for 2008 when it we released, but old and very clunky now. Not easy to use at all, but has most features you could want if you spend a few weeks learning it and go to the class on it. Customer Support is always kind but can't help you with linked programs; so, you may call 3 different companies to fix one problem. Value for the money... not worth it. Only use this program is they fix the glitches and you want to hire someone full time to do just this program. Just don't waste your money and time otherwise.

Review Source: Capterra
 

Alvaro from ADP Land Design/ Princeton Tree Service

December 2017

December 2017

great customer service interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

got us organized all in one and save time and time is money.

Pros

all in one great routing program easy to learn and transition from a desktop base to a cloud base. plus you can get access to your data anywhere with a WiFi and a data plan

Cons

the customer portal I think is a bit too expensive.

Review Source: Capterra
 


November 2017

November 2017

Overall, we like the price / feature / values and have been using several years.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It does the most of the basics and has an awesome upside. Like the cloud based, the vision of it, and potential to make a huge difference. The customer service is pretty good and responsive.

Cons

It is somewhat buggy but had gotten a lot better. They work on it a lot to improve. The reports have a lot to be desired. It would be nice to have ToDo and Job notifications / texts based on time / date. Tracking and feedback on suggestions for improvements and requests would be nice.

Review Source: Capterra
 

Matt from Lawn Troopers

October 2017

October 2017

The best solution on the market. period.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This program is the best thing to ever happen to my company. It is extremely user-friendly and incredibly efficient to use. The team at Service Autopilot have put major thought into creating a superior product, that actually automates many aspects of my business.

Review Source: Capterra

  Response: Service Autopilot, Service Autopilot

Date: October 2017

October 2017

 

Thank you Matt!

We're so glad we could help your business grow. The future holds many great things for both of our companies.

 

Ashley from Sparkling Clean
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Amazing Service Company Management Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Extremely customized and detailed client and employee management features. The dispatch boards and calendar views are amazing and offer flexibility.

Pros

Features! This software can literally do anything you need it to! I have tried just about every maid service software out there and Service AutoPilot is hands down the best one and offers the most customizability and different functions! Also the amount of reports you can run through SAP is unreal! You can easily get a snapshot of your business at your fingertips. I love it!

Cons

It does take some time and patience to learn and get everything set up. The positive is you can layer your learning to help the process be more smooth. The other positive with that is it takes time to fully learn and utilize all of the functions because it really does so much!

Review Source: Capterra

  Response: Service Autopilot, Service Autopilot

Date: August 2017

August 2017

 

Such kind words! Thank you Ashley.

We are extremely pleased that we could make such an impact on your business!

 

Tyler from Outback Landscape

November 2016

November 2016

Spectacular software

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Service Autopilot has truly helped minimize the workload on office staff and has given us a mobile solution to going paperless. With many customizable options it is suitable for large scale companies to any small service company. Truly a great asset to have on your side.

Pros

Ease of use, productivity, and support.

Cons

There is so much it can do, that there is a learning curve to implementing everything.

Advice to Others

It's great to have.

Review Source: Capterra
 

Joshua from Taylor's Trees & Turf

November 2016

November 2016

Best service industry software

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Easy to use. Service autopilot has revolutionized our business. Since we started using it over 2 years ago, business has become better, bigger and easier to manage. Start using it now and your life will forever be better as a service company owner!

Cons

The reporting is a little lacking, but always getting better and they know it.

Review Source: Capterra
 

Jenna from Century Lawn and Landscape

November 2016

November 2016

Service AutoPilot is everything to our company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We simply could not run our business without Service Autopilot. We have been with them since the beginning of our business. They are constantly adding and improving their software and what they offer, which in turn improves our business. I highly recommend this to anyone in the service industry it will change how you run your business.

Review Source: Capterra
 

Matt from Clear Choice

November 2016

November 2016

Amazing Company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Service Autopilot is fantastic! It saves me time every week so that I can focus on other task at hand. Best customer service I have ever dealt with as well.

Review Source: Capterra
 

Bill from Eco Irrigation & Landscaping
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Marketing Director

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have used Service Auto Pilot for just under a year. In Fairness we haven't made the time investment to take advantage of the full functionality of the tool or to take advantage of many of the features. I just attended the Service Auto Pilot Users conference and was more than impressed with the company, presentations and capabilities. Based on the conference I would give everything a 5 star and once we get fully on board with the program might feel that way about the application as well but based upon our current experience rated it as above.

Pros

A cloud software solution tailor made for the landscaping industry. Leading edge technology with a constantly improving platform.

Cons

Not the most intuitive program.

Advice to Others

If your going to use it you need to go all in.

Review Source: Capterra
 

Marvin from Salcido Lawn
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Great Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Service Autopilot has been an amazing timesaver for me. Before I started using the Service Autopilot program, I would spend 2-3 hours a night setting up my routes for my crews. Once I got set up with Service Autopilot, it cut down on my time tremendously! I was able to cut my time down to around 5-10 minutes a day, just checking over my routes. I would HIGHLY recommend Service Autopilot to anyone in the service industry!!!

Pros

Tremendous time saver

Cons

Takes a little while to get set up

Review Source: Capterra
 

Percy from Tender Care Lawn Service
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Anyone in the market for a Lawn & Landscape Application must use this software!!!!!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are thrilled and love the software and its functionality. Most people don't understand the full capability of the software compared to the cost. Its very minimal money for alot of capability. We have personally gone through 4 other software programs in search of the right fit for us. SERVICE AUTOPILOT was it. From implementation to tech support we love our SA family.

Pros

Two way sync with Quickbooks, the batch credit card function, dispatching and great mobile app, pretty much everything.

Cons

I wish I could TEXT multiple people at one time, but its probably possible I just dont know how too.

Advice to Others

You just have to trust me on this one. I have gone through a few other programs and this one is the best on the market. AND they continue to update and keep up with the every demanding market. They listen to the end user and critique the software to make it better. Can't beat that!!!

Review Source: Capterra
 

Aaron from Archer Services

November 2016

November 2016

It allows us to run our company on Autopilot.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

We have used Service Autopilot for 5 years now. This program changed our company from the very beginning. It has allowed us to serve our customers at an entirely different level than any of our competition. You are able to customize this program and develop systems so that your company can run without you having to watch every little detail of the daily operations.

Review Source: Capterra
 

Rudi from Euro Yard Service
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Service Autopilot will offer more than what you ever need

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've switched to SA from operating on paper notes and without much systems and trackable processes. Main reason opting for SA was Jonathan's track history of lawn care operations and software. But biggest selling point was his vision on an all automated platform.

A very detailed price matrix and estimate templates plus the easy to navigate dispatch board are just two of the many features that have helped my company to send out proposals quick, efficient and with the desired profits and making sure no job gets missed. The mobile app is a sure game changer for everyone that used to work with paper route sheets.

Customer Support when needed is finding a good solution most times. Many times they will go the extra mile finding a good solution. Occasionally you may find a representative who is not up to speed with some issues but hey...there's new people in any business that can't be perfect from day 1.

The people behind the company and the leadership is outstanding as I know Jonathan (co-owner) on a more private level. The progressive approach to today's fast changing technology and demanding customers is second to none.

Capabilities of SA are simply staggering and will require at least one full time person in order to utilize the power.

One area of suggested improvement is the snow dispatch functionality. Although it works you can sense the immediate lack of insight due to their location not being exposed to real winter service environment .

If you're looking for a business software that can grow with your business as well as provides great inside information into your numbers you will not be disappointed.

Pros

no jobs missed anymore
marketing potential
templates

Advice to Others

vision of leadership is incredible

Review Source: Capterra
 

jeremy from Integra Lawns

November 2016

November 2016

Best customer management system available for service industries

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ive used Service Autopilot for several years now and I would not change. I am blown away by how much functionality it has, from billing to scheduling, lead follow up, estimating and so many other features. Customer support is the best too. Anytime you put in a request they get back to you very quickly.
I highly recommend any type of service company to use this system, you will not be disapointed

Review Source: Capterra
 

Kevin from Arboreal Lawn and landscape
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

The software that saved our business and took us to the next level

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We just began using Service Autopilot at the beginning of the year and I must say as a small business owner IT HAS SAVED US. We went through absolute chaos this spring, literally doubling in size within only 2 months and quadrupling by the end of Summer. Without the ability of having everything so well organized and automated with this software I honestly don't think it would have been possible to handle so much growth. It doesn't matter how small of a company you think you are, if you're ready to take it to the next level this is the software for you and it will definitely make the "next step" a lot easier to tackle. On top of that Jonathan and his team are very friendly and easy to work with and always look for ways to improve. I wouldn't think twice about using any other software but this one.

Kevin Cordova
Arboreal Lawn and Landscape
Owner

Pros

The ability to schedule, route, track, invoice, and bill

Cons

Sometimes the mobile app acts funny

Review Source: Capterra
 

Lexie from Lawnpro Grounds Maintenance
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

SAP saved our company!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our business is Lawnpro Grounds Maintenance, We have been with Service Auto Pilot since 2014. When we first came on with SAP I was a little worried about how this one program would fit our company needs. But after about 100 phone calls, 50 emails and many webinars, I can say first hand that without SAP, our company would not be where it is today. The team at SAP was very supportive and patient with any and all our questions. SAP have given us the system and tools to be able to run our company at its fullest. We have grown in numbers and grown ourselves in being more efficient. We depend on SAP so much you could quite possibly call them a business partner. We are truly grateful and recommend SAP to anyone.

Pros

All functions of SAP are exactly what you need to run your company efficiently. We absolutely love the Maps Pro for estimating our clients property. That alone saves us hours of work weekly.

Cons

There really is nothing that we don't like about SAP.

Advice to Others

If you think SAP could work for your company, do not wait. Watch some videos and dig in. You will be doing you and your company a favor!!

Review Source: Capterra
 

James from Tuxedo Yard Care
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Amazing Software and Company!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Service Autopilot is Awesome! I can't imagine using any other software for my business. It does so much for us I don't even know where to start! They are amazing people that actually care about you and your company, and the software just keeps getting better and better!

Pros

It is a complete CRM that ties everything together for you!

Cons

I wish it had been created sooner!

Advice to Others

The more time you are willing to put in setting up your company in the system, the more time it will save you. Every hour you put into setting up the system for your company will save you countless hours later.

Review Source: Capterra
 
 
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