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Service Autopilot software

83 reviews(4.5/5)
83 reviews(4.5/5)

Service Autopilot is a cloud-based field service solution for lawn care, landscape maintenance, cleaning and snow removal organizations. The solution caters to businesses of all sizes.Service Autopilot features client and lead management, scheduling and dispatching, routing and mapping, mobile field access and more.

Organizations can schedule and dispatch teams with a single technician or the entire crew. They can create services, assign them to teams and build service routes. The automatic invoicing feature can send invoices to multiple recipients. The solution also provides cloud storage for remote access of the data.Additionally, Service Autopilot offers features like custom training sessions, time tracking and time cards, dashboards, asset tracking and more.

Service Autopilot is available on a monthly subscription basis that includes support via email, phone and through an online knowledge base.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , HP-UX , AIX , Solaris , Unix , IBM OS/400 , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

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83 Reviews of Service Autopilot

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  • Mary from Keller Williams Columbia

    Specialty: Other

    Number of employees: 10,000+ employees

    July 2018

    Cloud-Based Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that it's cloud-based so I can access it from all my devices on the go. The layout is very simple as well.

    Cons

    It doesn't save me a whole lot of time with scheduling. I'd rather just use Google Calendar or the Outlook Calendar for free.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Justin from Landscaping

    Specialty: Lawncare

    Number of employees: 11-50 employees

    June 2018

    Its a great progam that is fairly easy to learn

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the tracking and the scheduling options that are provided. Its very easy to change or move a schedule around

    Cons

    Sync with quickbooks is spotty at times and sometimes duplicate transactions are made and have to be reveresed

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Scott from West County Landscaping

    Number of employees: 11-50 employees

    June 2018

    Customer for 2 years. Service is great but unreliable.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The software allows our sales team to effectively communicate with crews and the crews to effectively communicate with billing team. We lowered out administrative burden.

    Pros

    The package is feature rich and will do most of what you need it to do. With modifications to your SOPs can work with almost any service business. Customer support is polite and will walk you through the program's features. Has the ability to handle our 6 crews and more.

    Cons

    1. Despite advertisements is NOT a full sync with QB. Only syncs limited data and is unreliable in doing so.
    2. The servers are way over worked and crash at least weekly. Often in the busy morning hours the servers are too busy to be able to quickly access our company information.
    3. Services are unreliable. Features that work this week may or may not work next week. This can be anything from merge fields in email, routing systems, ability to assign work to crews and a wide assortment of things we experienced in the past month alone.
    4. The reporting features are worthless and unreliable. Sales reports contain inaccurate totals and present conflicting data. Crew performance reports don't include all jobs. Crew time sheets don't show breaks. Reports will show different totals when you rerun the reports despite setting all the same filters (sounds like I am exaggerating, I am not).
    5. When issues are presented to customer support they say they will create a 'ticket' and will get back to us. We have literally over 100f open tickets that are unresolved. When we ask about those tickets from almost 2 years ago they simply say they are "in development" which means someone in the development team is supposed to review the ticket.
    6. The support staff at SA have told us on two separate occasions that the administration at SA is more concerned with implementing new features than they are in having the features work correctly because it is the new features that sells.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Freddy from Lawn Thumbs

    Number of employees: 2-10 employees

    May 2018

    The system is awesome. I originally signed up for the fertilizer dispatch feature but got a lot more

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Help manage the growth and organize the jobs and employees.

    Pros

    During the winter a snow plow operator was accused of hitting a car in a parking lot. Since Service Autopilot has a time tracking feature when on the job, we where able to prove the time we where on the property and exposed that the manager was trying to pin the hit and run on us! Since they have cameras on the property and we demanded they show us and the car owner the time frame footage from when we where actually on the property. Bottom line they hired us just to pin the hit and run on us but since we had the power of Service Autopilot their plot to pin it on us failed.

    Cons

    Not really anything I can point out. It has the occasional glitch, but what powerful app/software doesn't.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Nicholle from Scooter's Lawn Care

    March 2018

    Amazing! It has completely streamlined our company's processes.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ability to communicate seamlessly between the job site and the office through job notes. It makes customer communication so easy and efficient!

    Cons

    Nothing! The staff is extremely responsive and always quick to troubleshoot and help with any issues.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Scot from Greens Master Lawn Care

    Number of employees: 2-10 employees

    March 2018

    If you have a few hundred customers, expect to spend 10-15 hours per week correcting its mistakes.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Much easier than using a spreadsheet and hand inputting info into invoices and estimates.

    Pros

    The estimate, invoice templates and customization for letters is awesome. Other companies need to take a look at making easily customizable forms for invoicing and estimates. The software is excellent for emailing detailed estimates and letters. Converting leads/estimates into active customers is very simple. The pricing matrix conversions (size or piece per job into prices) is extraordinarily well done. Honestly, the software setup shows a ton of promise. I believe it could easily be the best out there if they would fix the basics listed below.

    Cons

    They do not have the basics down. Payments that are applied to balances are constantly unassociating from accounts. I spend 10-15 hours per week rechecking this error which causes serious billing problems and has cost me customers. Payment check boxes also tend to dissociate every once in a while. I spend another several hours per week on routing because single accounts cannot be pulled. If I have to add a customer into the route for that day the entire days work has to respool for printing. This takes up to 2 minutes to load and then another minute or two to scroll through the pages to print the necessary work. Routing, Call Logs, and To Do's are all scheduled for route printing. This costs a ton of time sorting it all out and paper costs add up quickly. My business (lawn care fertilizing and pest control) runs on renewing accounts each year. There is no way to auto-renew and send updated pricing and service schedules to existing customers. Each year I have had to input entirely new estimates for every active customer and send them individually. I then have to delete the prior years services and convert the estimate (pre-pay letter) into a whole new package. For a few hundred customers this process takes 90 hours! Customer information is split up between multiple screens and the jobs history for each has to be manually looked up by pulling up prior invoices. Support answers the phone but has not fixed even one of these issues nor has answers.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Michael from Turf management

    Specialty: Lawncare

    Number of employees: 2-10 employees

    February 2018

    Service auto pilot

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I really like the web based interface and the ability to work from virtually anywhere. It makes billing much easier since the workers clock in and out of jobs and invoices are generated automatically

    Cons

    Setting it up is very time consuming and tedious if not done exactly correct it a pain to figure out where something went wrong.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Amy from Cardinal Cleaning

    January 2018

    I switched from a different scheduling software to Service Autopilot.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I can track almost everything about my business in Service Autopilot.

    Pros

    I like that I don't need different software to handle different functions. Service Autopilot handles almost everything. Employee time clock, GPS, scheduling, CRM, estimates, job communications, automations and more.

    Cons

    It can become expensive as mobile users are added. It can be difficult to learn because it is complex. Once you understand the system, it is not difficult to use.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Carl from Todd Mechanical

    January 2018

    Good software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Dispatching, time clock, QB on line integration I hear is coming now, tracking when it use to work, affordable and for the most part easy to use

    Cons

    The app no longer gives GPS tracking of the employee or the location of their trucks, now when we download the app on the iPad it no longer requests to use the app location, this is a much needed feature for us and will probably cause to find new software as SA can't seem to give us an answer as to why this is no longer requesting their location, on our iPads that we have not reinstalled the app it still requests their location.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • James from Honey Badger Lawn Care

    Number of employees: 2-10 employees

    December 2017

    Buggy Program, Frustrated my clients on a regular, very detailed... gives for a hard learning curve.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been able to warn other lawn care providers to avoid it.

    Pros

    With enough time and learning you can do most things you would like on this program. Customer service is polite.

    Cons

    Buggy, client portal doesn't work with clients about 10% the time, overly complicated set up. I have used other programs like this and you are up and running in a few days.

    This is a great system for 2008 when it we released, but old and very clunky now. Not easy to use at all, but has most features you could want if you spend a few weeks learning it and go to the class on it. Customer Support is always kind but can't help you with linked programs; so, you may call 3 different companies to fix one problem. Value for the money... not worth it. Only use this program is they fix the glitches and you want to hire someone full time to do just this program. Just don't waste your money and time otherwise.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Alvaro from ADP Land Design/ Princeton Tree Service

    December 2017

    great customer service interface

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    got us organized all in one and save time and time is money.

    Pros

    all in one great routing program easy to learn and transition from a desktop base to a cloud base. plus you can get access to your data anywhere with a WiFi and a data plan

    Cons

    the customer portal I think is a bit too expensive.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Aaron from Northwoods Greenscapes, LLC

    Specialty: Property Maintenance

    Number of employees: 11-50 employees

    November 2017

    Everything you can think of with more on the way!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software is incredibly powerful! We are trying to get our money's worth out of it by utilizing more and more of the features, but there is so much more we can do with it that we're not doing. Customer support is incredible! I chatted with customer support about an issue (after waiting in queue for a whole 15 seconds), and a week later, I got a hand-written card in the mail thanking me for my patience and my business. We used to keep paper route sheets and proposals. We went to mobile app use and eliminated the route sheets and were able to translate jobs directly to invoices! We were taking 2 days to invoice and when we set the system up properly, it went to just a bit over a day to complete all of our invoices! Then, we moved from typed up proposals to using templates and rate matrices through the system and clients can sign the actual proposal right online, two clicks of a button and the jobs are scheduled (work-order notes and all) and then it auto invoices. Everything stays in the system and is easily accessible from anyone in the field! i.e. "Did Mrs. Jones sign up for a fall cleanup? Let's check the system to see which services she accepted on her proposal." or "When were we here last? Just touch "Job History" and it shows the last year's worth of visits. This has saved countless hours and makes our business so much more professional; "Mr. Smith, I just got a note and a picture here from one of our techs in the field, he was just there and the note says there was a car parked in front of the back yard gate so he could not get in, we can come back tomorrow." One of the challenges is getting a handle on every little feature of the app. The Snow Plowing dispatch is packed with features and it can be just the slightest bit complicated. But once we get the hang of it (like every other part of their system), we will be that much more efficient, professional, and PROFITABLE! Well worth the money! Put your SERVICE on AUTOPILOT!

    Pros

    Robust reporting allows me to see things like "revenue per lead source" and "actual time/budgeted time", job costing, payroll, sales commissions, lead conversion rates and much, much more. A seamless process that takes Lead to proposal to contract to job to invoice to payment to receipt of payment to thank-you note! Targeted marketing and targeted cross-selling with "Sales Campaigns". Mobile dispatch that allows for constant communication between office staff and technicians in the field. Asset management and tracking. Mobile signature and payment on invoices and proposals make quick sales and quick payment possible. AMAZING CUSTOMER SERVICE!

    Cons

    A bit of a learning curve because of all the awesome features. There are videos that are incredibly helpful, they just take some time to get used to.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 11-50 employees

    November 2017

    Overall, we like the price / feature / values and have been using several years.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It does the most of the basics and has an awesome upside. Like the cloud based, the vision of it, and potential to make a huge difference. The customer service is pretty good and responsive.

    Cons

    It is somewhat buggy but had gotten a lot better. They work on it a lot to improve. The reports have a lot to be desired. It would be nice to have ToDo and Job notifications / texts based on time / date. Tracking and feedback on suggestions for improvements and requests would be nice.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Matt from Lawn Troopers

    October 2017

    The best solution on the market. period.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This program is the best thing to ever happen to my company. It is extremely user-friendly and incredibly efficient to use. The team at Service Autopilot have put major thought into creating a superior product, that actually automates many aspects of my business.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Service Autopilot, Service Autopilot

    October 2017

    Thank you Matt! We're so glad we could help your business grow. The future holds many great things for both of our companies.

  • Ellen from Peconic Lawn & Tree Care

    Specialty: Lawncare

    Number of employees: 11-50 employees

    September 2017

    Great features! Poor response time.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, we are pleased with this product, however, the database issue may become a deal breaker for us. Customer service has been excellent for assistance on how to use the software, unless you have a major complaint, in which case, we've received no call back, as the issue needed to be escalated up the chain.

    Pros

    This product has a great user experience. The screens are easy to comprehend and it flows well, so any user is able to learn it quickly. It provides the crews with the ability to check in and out of each client site, providing real time data, requiring less admin time to enter it. And we love it's ability to sync with QuickBooks, which has worked very well.

    Cons

    The database response time when scheduling is very slow, which costs us a lot of time everyday waiting for it to load multiple times as we navigate from screen to screen. This software requires jobs (work orders) to be scheduled to a waiting list and then dispatched for scheduling, unless it's a recurring job you set up to automatically populate on a specific day/schedule. When loading the waiting list and the dispatch board, it can take over 30 seconds to load, sometimes longer. This is costing us time and money and would be very ineffective for larger organizations. We would be considered a small company. We've brought this issue to ServiceAuto Pilot's attention, with no response as to whether they plan to resolve it. Only other major con to be aware of is the mobile app works on smart phones with a downloadable app, but does not work on a tablet. The main website works on a tablet, but not fully, as it's not supported and the screen doesn't scale/convert to this device.

    This review was submitted organically. No incentive was offered
    Review Source

  • Chris from Meadow Lawn and Landscape

    Specialty: Lawncare

    Number of employees: 11-50 employees

    September 2017

    Service Autopilot Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We started using Service Autopilot December 2016 and it has streamlined our operations! Frees up so much time that we didn't have before and not sure why we waited so long to make the move. Routing capabilities, dispatch board, crew manangment, invoicing. Its a CRM that continues to get better. The best benefit... it has allowed us to focus more on the business so we can grow faster!

    Cons

    It took a little time to set up but that's really not an issue. For us, we waited to long to make the switch to SA.

    This review was submitted organically. No incentive was offered
    Review Source

  • Ashley from Sparkling Clean

    Number of employees: 2-10 employees

    August 2017

    Amazing Service Company Management Software!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Extremely customized and detailed client and employee management features. The dispatch boards and calendar views are amazing and offer flexibility.

    Pros

    Features! This software can literally do anything you need it to! I have tried just about every maid service software out there and Service AutoPilot is hands down the best one and offers the most customizability and different functions! Also the amount of reports you can run through SAP is unreal! You can easily get a snapshot of your business at your fingertips. I love it!

    Cons

    It does take some time and patience to learn and get everything set up. The positive is you can layer your learning to help the process be more smooth. The other positive with that is it takes time to fully learn and utilize all of the functions because it really does so much!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Service Autopilot, Service Autopilot

    August 2017

    Such kind words! Thank you Ashley. We are extremely pleased that we could make such an impact on your business!

  • Tyler from Outback Landscape

    November 2016

    Spectacular software

    Ease-of-use
    Functionality
    Quality
    Support

    Service Autopilot has truly helped minimize the workload on office staff and has given us a mobile solution to going paperless. With many customizable options it is suitable for large scale companies to any small service company. Truly a great asset to have on your side.

    Pros

    Ease of use, productivity, and support.

    Cons

    There is so much it can do, that there is a learning curve to implementing everything.

    Review Source: Capterra

  • Joshua from Taylor's Trees & Turf

    November 2016

    Best service industry software

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    Easy to use. Service autopilot has revolutionized our business. Since we started using it over 2 years ago, business has become better, bigger and easier to manage. Start using it now and your life will forever be better as a service company owner!

    Cons

    The reporting is a little lacking, but always getting better and they know it.

    Review Source: Capterra

  • Jenna from Century Lawn and Landscape

    November 2016

    Service AutoPilot is everything to our company

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We simply could not run our business without Service Autopilot. We have been with them since the beginning of our business. They are constantly adding and improving their software and what they offer, which in turn improves our business. I highly recommend this to anyone in the service industry it will change how you run your business.

    Review Source: Capterra
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