Service Autopilot Software


 

Service Autopilot is a cloud-based field service solution for lawn care, landscape maintenance, cleaning and snow removal companies. The software is suitable for businesses of all sizes.

Service Autopilot features client and lead management, scheduling and dispatching, routing and mapping, mobile field access and more.

Organizations can schedule and dispatch teams with a single technician or the entire crew. They can create services, assign them to teams and build service routes. The automatic invoicing feature can send hundreds of invoices. The system also provides cloud storage for access from any computer.

Service Autopilot comes with two versions: Startup and Pro. The pro version features custom training sessions, time tracking and time cards, dashboards, asset tracking, a knowledge base and more.

 

Service Autopilot - Scheduling
 
  • Service Autopilot - Scheduling
    Scheduling
  • Service Autopilot - Call tracking
    Call tracking
  • Service Autopilot - Invoicing
    Invoicing
  • Service Autopilot - Job costing
    Job costing
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

68 Reviews of Service Autopilot

 

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Software Advice Reviews (2)
More Reviews (66)

Showing 1-2 of 2

Ellen from Peconic Lawn & Tree Care
Specialty: Lawncare
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Great features! Poor response time.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, we are pleased with this product, however, the database issue may become a deal breaker for us. Customer service has been excellent for assistance on how to use the software, unless you have a major complaint, in which case, we've received no call back, as the issue needed to be escalated up the chain.

Pros

This product has a great user experience. The screens are easy to comprehend and it flows well, so any user is able to learn it quickly. It provides the crews with the ability to check in and out of each client site, providing real time data, requiring less admin time to enter it. And we love it's ability to sync with QuickBooks, which has worked very well.

Cons

The database response time when scheduling is very slow, which costs us a lot of time everyday waiting for it to load multiple times as we navigate from screen to screen. This software requires jobs (work orders) to be scheduled to a waiting list and then dispatched for scheduling, unless it's a recurring job you set up to automatically populate on a specific day/schedule. When loading the waiting list and the dispatch board, it can take over 30 seconds to load, sometimes longer. This is costing us time and money and would be very ineffective for larger organizations. We would be considered a small company. We've brought this issue to ServiceAuto Pilot's attention, with no response as to whether they plan to resolve it. Only other major con to be aware of is the mobile app works on smart phones with a downloadable app, but does not work on a tablet. The main website works on a tablet, but not fully, as it's not supported and the screen doesn't scale/convert to this device.

 
 

Chris from Meadow Lawn and Landscape
Specialty: Lawncare
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Service Autopilot Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We started using Service Autopilot December 2016 and it has streamlined our operations! Frees up so much time that we didn't have before and not sure why we waited so long to make the move. Routing capabilities, dispatch board, crew manangment, invoicing. Its a CRM that continues to get better. The best benefit... it has allowed us to focus more on the business so we can grow faster!

Cons

It took a little time to set up but that's really not an issue. For us, we waited to long to make the switch to SA.

 
 
 
Showing 1-20 of 66

Matt from Lawn Troopers

October 2017

October 2017

The best solution on the market. period.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This program is the best thing to ever happen to my company. It is extremely user-friendly and incredibly efficient to use. The team at Service Autopilot have put major thought into creating a superior product, that actually automates many aspects of my business.

Source: Capterra
 

Ashley from Sparkling Clean
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Amazing Service Company Management Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Support

Extremely customized and detailed client and employee management features. The dispatch boards and calendar views are amazing and offer flexibility.

Pros

Features! This software can literally do anything you need it to! I have tried just about every maid service software out there and Service AutoPilot is hands down the best one and offers the most customizability and different functions! Also the amount of reports you can run through SAP is unreal! You can easily get a snapshot of your business at your fingertips. I love it!

Cons

It does take some time and patience to learn and get everything set up. The positive is you can layer your learning to help the process be more smooth. The other positive with that is it takes time to fully learn and utilize all of the functions because it really does so much!

Source: Capterra
 

Tyler from Outback Landscape

November 2016

November 2016

Spectacular software

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Service Autopilot has truly helped minimize the workload on office staff and has given us a mobile solution to going paperless. With many customizable options it is suitable for large scale companies to any small service company. Truly a great asset to have on your side.

Pros

Ease of use, productivity, and support.

Cons

There is so much it can do, that there is a learning curve to implementing everything.

Advice to Others

It's great to have.

Source: Capterra
 

Jenna from Century Lawn and Landscape

November 2016

November 2016

Service AutoPilot is everything to our company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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We simply could not run our business without Service Autopilot. We have been with them since the beginning of our business. They are constantly adding and improving their software and what they offer, which in turn improves our business. I highly recommend this to anyone in the service industry it will change how you run your business.

Source: Capterra
 

Matt from Clear Choice

November 2016

November 2016

Amazing Company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Service Autopilot is fantastic! It saves me time every week so that I can focus on other task at hand. Best customer service I have ever dealt with as well.

Source: Capterra
 

Bill from Eco Irrigation & Landscaping
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Marketing Director

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have used Service Auto Pilot for just under a year. In Fairness we haven't made the time investment to take advantage of the full functionality of the tool or to take advantage of many of the features. I just attended the Service Auto Pilot Users conference and was more than impressed with the company, presentations and capabilities. Based on the conference I would give everything a 5 star and once we get fully on board with the program might feel that way about the application as well but based upon our current experience rated it as above.

Pros

A cloud software solution tailor made for the landscaping industry. Leading edge technology with a constantly improving platform.

Cons

Not the most intuitive program.

Advice to Others

If your going to use it you need to go all in.

Source: Capterra
 

Marvin from Salcido Lawn
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Great Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Service Autopilot has been an amazing timesaver for me. Before I started using the Service Autopilot program, I would spend 2-3 hours a night setting up my routes for my crews. Once I got set up with Service Autopilot, it cut down on my time tremendously! I was able to cut my time down to around 5-10 minutes a day, just checking over my routes. I would HIGHLY recommend Service Autopilot to anyone in the service industry!!!

Pros

Tremendous time saver

Cons

Takes a little while to get set up

Source: Capterra
 

Percy from Tender Care Lawn Service
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Anyone in the market for a Lawn & Landscape Application must use this software!!!!!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

We are thrilled and love the software and its functionality. Most people don't understand the full capability of the software compared to the cost. Its very minimal money for alot of capability. We have personally gone through 4 other software programs in search of the right fit for us. SERVICE AUTOPILOT was it. From implementation to tech support we love our SA family.

Pros

Two way sync with Quickbooks, the batch credit card function, dispatching and great mobile app, pretty much everything.

Cons

I wish I could TEXT multiple people at one time, but its probably possible I just dont know how too.

Advice to Others

You just have to trust me on this one. I have gone through a few other programs and this one is the best on the market. AND they continue to update and keep up with the every demanding market. They listen to the end user and critique the software to make it better. Can't beat that!!!

Source: Capterra
 

Aaron from Archer Services

November 2016

November 2016

It allows us to run our company on Autopilot.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

We have used Service Autopilot for 5 years now. This program changed our company from the very beginning. It has allowed us to serve our customers at an entirely different level than any of our competition. You are able to customize this program and develop systems so that your company can run without you having to watch every little detail of the daily operations.

Source: Capterra
 

Rudi from Euro Yard Service
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Service Autopilot will offer more than what you ever need

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've switched to SA from operating on paper notes and without much systems and trackable processes. Main reason opting for SA was Jonathan's track history of lawn care operations and software. But biggest selling point was his vision on an all automated platform.

A very detailed price matrix and estimate templates plus the easy to navigate dispatch board are just two of the many features that have helped my company to send out proposals quick, efficient and with the desired profits and making sure no job gets missed. The mobile app is a sure game changer for everyone that used to work with paper route sheets.

Customer Support when needed is finding a good solution most times. Many times they will go the extra mile finding a good solution. Occasionally you may find a representative who is not up to speed with some issues but hey...there's new people in any business that can't be perfect from day 1.

The people behind the company and the leadership is outstanding as I know Jonathan (co-owner) on a more private level. The progressive approach to today's fast changing technology and demanding customers is second to none.

Capabilities of SA are simply staggering and will require at least one full time person in order to utilize the power.

One area of suggested improvement is the snow dispatch functionality. Although it works you can sense the immediate lack of insight due to their location not being exposed to real winter service environment .

If you're looking for a business software that can grow with your business as well as provides great inside information into your numbers you will not be disappointed.

Pros

no jobs missed anymore
marketing potential
templates

Advice to Others

vision of leadership is incredible

Source: Capterra
 

jeremy from Integra Lawns

November 2016

November 2016

Best customer management system available for service industries

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Ive used Service Autopilot for several years now and I would not change. I am blown away by how much functionality it has, from billing to scheduling, lead follow up, estimating and so many other features. Customer support is the best too. Anytime you put in a request they get back to you very quickly.
I highly recommend any type of service company to use this system, you will not be disapointed

Source: Capterra
 

Kevin from Arboreal Lawn and landscape
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

The software that saved our business and took us to the next level

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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We just began using Service Autopilot at the beginning of the year and I must say as a small business owner IT HAS SAVED US. We went through absolute chaos this spring, literally doubling in size within only 2 months and quadrupling by the end of Summer. Without the ability of having everything so well organized and automated with this software I honestly don't think it would have been possible to handle so much growth. It doesn't matter how small of a company you think you are, if you're ready to take it to the next level this is the software for you and it will definitely make the "next step" a lot easier to tackle. On top of that Jonathan and his team are very friendly and easy to work with and always look for ways to improve. I wouldn't think twice about using any other software but this one.

Kevin Cordova
Arboreal Lawn and Landscape
Owner

Pros

The ability to schedule, route, track, invoice, and bill

Cons

Sometimes the mobile app acts funny

Source: Capterra
 

Lexie from Lawnpro Grounds Maintenance
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

SAP saved our company!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our business is Lawnpro Grounds Maintenance, We have been with Service Auto Pilot since 2014. When we first came on with SAP I was a little worried about how this one program would fit our company needs. But after about 100 phone calls, 50 emails and many webinars, I can say first hand that without SAP, our company would not be where it is today. The team at SAP was very supportive and patient with any and all our questions. SAP have given us the system and tools to be able to run our company at its fullest. We have grown in numbers and grown ourselves in being more efficient. We depend on SAP so much you could quite possibly call them a business partner. We are truly grateful and recommend SAP to anyone.

Pros

All functions of SAP are exactly what you need to run your company efficiently. We absolutely love the Maps Pro for estimating our clients property. That alone saves us hours of work weekly.

Cons

There really is nothing that we don't like about SAP.

Advice to Others

If you think SAP could work for your company, do not wait. Watch some videos and dig in. You will be doing you and your company a favor!!

Source: Capterra
 

James from Tuxedo Yard Care
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Amazing Software and Company!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Service Autopilot is Awesome! I can't imagine using any other software for my business. It does so much for us I don't even know where to start! They are amazing people that actually care about you and your company, and the software just keeps getting better and better!

Pros

It is a complete CRM that ties everything together for you!

Cons

I wish it had been created sooner!

Advice to Others

The more time you are willing to put in setting up your company in the system, the more time it will save you. Every hour you put into setting up the system for your company will save you countless hours later.

Source: Capterra
 

Jamie from Weed Patrol
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

This program breaks down over time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
Product Quality
Quality
Value for Money
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BEWARE!!!!!! I own a lawn and tree fertilizing company. I have used this software for the past 3 years. We were extremely pleased with Service Auto Pilot for the first 2 years. It worked great and helped us tremendously with getting the business organized and up & running. Unfortunately over the past year I feel the software has done the complete opposite. With the constant updates there is some serious issues with the code the system is running. My balances on the invoices are off (which I have contacted them about several times over the past 5 months and they agree and confirm there is an issue) and even worse the jobs that are supposed to pop up for service are not. I have customers calling asking where we have been. There were always some small problems before with routing and just general things you need would be compromised. I once thought overall the site was a solid 4-4.5 stars out of 5 and a fair price. At this time however I DO NOT recommend this software! Check back once they get all the bugs worked out. The good thing is they made it easy to export your clients and leave.
UPDATE September 21 2016. None of the issues I have been experiencing have been resolved and even more issues are popping up. Soon as season is over I will be leaving this company
UPDATE 10/24/2016 I was told my issues were looked at by the development team and that they were some deep routed issues that would take a long time to fix. However the company has stopped updating me of the progress and it seems they have left my account for dead. There are even more issues popping up and it has become almost impossible to work with this software. I think what happens is after using the program for multiple years there is too much code interacting with itself and jumbles things all up. You may be wondering why I am still using it. That's because my business is seasonal and I was just hoping to get through the year before I went through all the work of inputting my customers into another service software program.

Pros

I loved its ease of use and how easy it was to teach my workers how to use it. It also has tons of extras that really come in handy when it comes to managing all aspects of business

Cons

I hate that it imploded on itself after using it for multiple years.

Advice to Others

DO NOT USE THE SOFTWARE. I am writing this review in hopes they will correct this account but I also have fears they will just completely delete all my customers info and work history

Source: Capterra
 

brian from salix springs
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

After a season, I'm not sold, but still willing to give it another chance.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We started using this program this season. Previously we tried another system that was atrocious to implement. SA has been much better, but also has some serious issues.

First major problem: We offer 2% 10 day discount, have for over a decade. There is no accounting setting for this in SA. I can accept payments into SA and add it as a line item with another 4-5 steps per payment. It's not a savings of time, or effort. If I enter the payment through QB Pro with the discount, SA does not recognize the discount and the customer has a past due balance. This can later be "adjusted" with more steps.
Second major problem: If you use QB Pro for accounting (purchasing material for jobs or using it out of inventory, and assigning the expense as billable to the customer) you can not easily add the billable charges from the QB Pro side and have it sync to the the SA side. YOU MUST MANUALLY SYNC EVERY TIME before switching from QB Pro to SA and vise versa if you are adjusting invoices to avoid losing data.

This program is mostly good for tracking time. It has good features and is pretty easy to navigate. Customer service has been very good and helpful.

We have not been able to reach our goal of eliminating paper records from the trucks, but still intend to do so, perhaps with SA involved. It's still too easy to lose data with SA in the trucks. I plan to continue working with the software to see if we can indeed get it where we need it to be during the slow season.

An observation about the company: The culture of SA is to push more products (acadamy, sync, training convention, etc...) and the constant statement that you need to "follow their program" in order to be successful. This is the only way you can do so. And the new products/ services keep coming, but I still see the same glitches in the core program. Maybe they should follow through with the original and make it a little stronger before chasing the next rainbow. .... I just keep getting the feeling like when I used to deal with a big bank. They want you to be so entangled with multiple accounts, programs, etc.. that even when you want to, it becomes difficult to extract your business from them.

Pros

time tracking converts to invoicing

Cons

Very weak on the accounting side. Minor glitches in the drop down boxes are annoying.

Source: Capterra
 

Scott from Pleasant Green Grass
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Switched to SA

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Before SA I used a custom built database to run my company. It was very expensive to upgrade and get any edits done and it wasn't cloud based. I found and switched to SA and couldn't be happier. The customer service is great and the functionality is awesome! I love how they take input from the users to influence the improvements they make on their product. I don't think there's any other software out there that comes close!

Pros

cloud based, customer input is valued

Cons

I think the scheduling could be better. The tablet functions could be cleaner

Advice to Others

take the tutorials.

Source: Capterra
 

Jeremy from Green Thumb Lawn Service
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Great software to run almost any service business!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We waited a few years before switching software to SA due to lack of features. Once features were there we made the switch and haven't looked back! It's a game changer for service businesses.

Pros

Functionality! It's always improving. Older software we used to use was never updated. Easy to use and you can actually "dumb" it down to just the features you need. Very customizable.

Cons

More consistency in the interface. Would like native Android and IOS apps. Would like to print receipts in truck when using mobiles.

Source: Capterra
 

Travis from Holmes Property Maintenance
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Worth every penny!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Service Autopilot has freed up so much time and made us more efficient. We are definitely growing faster and making more money with SA.

Pros

very efficient and saves a ton of office work.

Cons

A bit of a learning curve but I would expect that with any new software, all positive from us!

Source: Capterra
 

renee from lawnovations
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Service Autopilot Makes Crew Management A Breeze

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We started using Service Autopilot in January 2016. Service Autopilot has been a wonderful tool for streamlining the maintenance aspects of our business from scheduling to billing. The integrated mapping service makes it a breeze to modify existing routes. Scheduling changes are accomplished with just a few clicks. I love the budgeted vs actual job hours feature as it allows us to see which jobs and or crews are most profitable. My favorite feature is that billing is literally done with the push of a button. No more long weekends or translating spreadsheets to send out invoices! The mobile app has been an invaluable tool for logging labor in real time and tracking crew location. I love the United States based customer service. The Service Autopilot customer support unit is always courteous and knowledgeable. Additionally, there are online training videos available which are always continually updated. Service Autopilot made implementation of their software as easy as possible with their extremely helpful and patient launch and implementation staff.
I look forward to learning more features of Service Autopilot to help make our company even more profitable in 2017!
Renee Linkner
Lawnovations
Office Manager
Tulsa OK

Pros

Dispatching
Crew Management
Mobile Reporting

Source: Capterra
 
 
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