--- title: "Service Autopilot Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Service Autopilot. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Service Autopilot is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/service-autopilot-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Landscape Software](https://www.softwareadvice.com/landscaping/) / [Service Autopilot](https://www.softwareadvice.com/field-service/service-autopilot-profile/) / Service Autopilot Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/field-service/service-autopilot-profile/) Reviews [Alternatives](https://www.softwareadvice.com/field-service/service-autopilot-profile/alternatives/) # Service Autopilot User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 139 ### Secondary ratings - Ease of use: 3.8/5 - Customer support: 4.1/5 - Value for money: 3.8/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 80 reviews (58%) - 4 stars: 25 reviews (18%) - 3 stars: 11 reviews (8%) - 2 stars: 11 reviews (8%) - 1 star: 12 reviews (9%) ### Most mentioned pros - This flexibility allows us to complete our work in the field and in the office with no interruptions or loss of information. - The software was easy to set up, easy to train new staff on use of the software and Service Autopilot makes my business run more smooth so that I can take care of more customers. - It works well for routing and dispatch. ### Most mentioned cons - Awful experience with them not realizing time zones, continued sales calls when I couldn't even use their software if I wanted to and just completely uneducated and unorganized staff that would call (even for my demo) - The software was code on the original product was bad and as a result there have been so many bandaids that there own people have trouble resolving issues. - Be prepared to tie up your office. When they respond by email to a problem the issues is not always addressed and answers are not usually clear. ## Service Autopilot customer reviews Showing reviews 1-25 of 139 (page 1). ### Exceptional Software for any Business - Overall rating: 5/5 - Reviewer: Lindsey A. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's saved us time in setting up our routes, estimates, jobs, remembering recurring jobs, basically any issues you are having with your business you will likely find a remedy with Service Autopilot. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software has an entire arsenal of capabilities of the software compared to the cost. Its a small investment for a product that saves time and money in a ton of ways. We started with a program exclusively for lawncare which we were using to do all kinds of service work and it wasn't cutting it for us. #### Cons it takes an investment of your time in the beginning to figure out exactly what is going to work for you in terms of the features. If you don't use the support that SA offers it can be overwhelming. But take the time to invest in learning the software and it will work out in the end. #### Reasons for switching to Service Autopilot We needed a more comprehensive program that focused on more than just lawn care and we needed the ability to tailor the software to fit our exact needs. --- ### SA Autopilot client for years - Overall rating: 4/5 - Reviewer: Kim G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered It was great the first 1 1/2 years, then the customer service issues hit and made us less excited about the software. The pricing change was the last straw for me. We still use the software for a small portion of our business but honestly just waiting for a better option to come our way. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros The features of the system and integration with other software #### Cons The customer service made me feel like our account wasn't a priority. They also removed with tiered pricing without notice. When I inquired why our pricing was higher, I was told about the tiered pricing and because it only affected a few clients, they intentionally didn't notify us about the change. #### Reasons for switching to Service Autopilot The ability to handle multiple accounts at one time and their app for the field force --- ### Great Software Some Caveats - Overall rating: 4/5 - Reviewer: Ines C. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall a good software with some excellent people in the company. They just need to slow down enough to ensure transitions from other software is done accurately, focus on service and resolving known issues before adding more features. I would choose this software again. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros - Automations (sending automated messages for marketing/collection etc.) - Automated arrival preferences (again, part of what they call Automations -Able to text clients from software - Setting up To Do's for employees - One report - Job Costing - has potential to make price increase easier to evaluate for under-performing accounts - Time saved entering leads #### Cons - Closed API - so make sure you want to own and be owned by this one software - Not able to get support on your schedule (wait for a call back which may happen when you can't take the call) - Fast growth and race to add features seems to have created a back log on issues - Can't open a client account right from the calendar - Issues with the Quickbooks Online synch - Scrolling through a client's receivables is wonky (you have to click to load more transactions) --- ### Too in depth - Overall rating: 5/5 - Reviewer: Ann M. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered Terrible. Everything seemed like it would be great when talking to people before signing up. Once we signed up, we were basically on our own. Even when we called to cancel, no one offered to get help right away, they just let us go. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros I liked that it had a map to measure properties #### Cons It’s way too extensive and we had to wait 4 weeks for our first training session, so we were on our own for the first month. There are plenty of training videos but no one to explain them or show us how to put them to use. It was confusing and difficult to even get our logo on an email. Templates are very confusing how to use them and we finally gave up and switched to LawnPro. Very easy to use and inexpensive. Not as many bells and whistles as Service AutoPilot, but definitely enough to get the job done well. #### Reasons for choosing Service Autopilot The sales person made it seem so easy to use and told us we’d be better off with SA because the size of our company. --- ### Not worth what you pay for. - Overall rating: 4/5 - Reviewer: Robert D. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Good in the beginning but was not scalable and the prices went up over 25% in one year. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros General day to day production management and sales. #### Cons Pricing just keeps going up but the level of service does not. --- ### Service AutoPilot -Invoice in bulk feature works great. - Overall rating: 3/5 - Reviewer: Christina P. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Service AutoPilot was beneficial for automation of invoicing however it was not specifically tied to our industry and there were several glitches that occurred after being set up. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The automated invoicing-able to invoice everything with one click. #### Cons Syncing difficulties, having to duplicate invoice to reconcile on accounting software #### Reasons for switching to Service Autopilot Needed more invoicing features and looked for scheduling options #### Vendor response Hi Christina, Thank you kindly for taking the time to share your experience using Service Autopilot. Please feel free to reach out to our Support team should you need assistance with anything at all. For better quality, we will be sharing your feedback with the proper departments to ensure we are delivering the best product possible. Have a happy New Year! Replied December 2024 --- ### Very Disappointing - Overall rating: 2/5 - Reviewer: Megan F. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Awful experience with them not realizing time zones, continued sales calls when I couldn't even use their software if I wanted to and just completely uneducated and unorganized staff that would call (even for my demo) #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It was recommended by friends in the industry #### Cons That they are not available for Canadian users with QBO #### Reasons for switching to Service Autopilot We were unhappy with Jobbers lack of reporting #### Vendor response Hi Megan, We are sorry for any inconvenience you have experienced with our team and product. Thanks for taking the time to share your feedback with us. We will share your review with the proper departments to ensure we are always providing the best assistance and quality. Replied January 2025 --- ### If you want to be aggravated buy this program - Overall rating: 1/5 - Reviewer: Michael P. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered I plan on changing after this landscaping season #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros The map measure feature works well. Everything in one place #### Cons The integration to Quickbooks on line always has issues balance between programs are always wrong. There is no consistentce between functions. Instead of helping manage my business I spend my day managing the software. The issues with this program would take me all day to list. Then they try and sell you additional stuff when the current stuff does not work right. Here is one example if you pause a customers service from the Master job but the job was already dispatched it would still go out to the field even though the Master job was on pause. #### Reasons for choosing Service Autopilot Salesman sold me a bill of goods but most was untrue #### Reasons for switching to Service Autopilot I was looking for everything in one place --- ### Stop and smell the roses - Overall rating: 2/5 - Reviewer: Kathleen B. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered It's been a headache but because we spent so much time and money implementing this program we are stuck with it for a long time. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros It's easy to accept payments and bill out of the program #### Cons Not that easy to schedule client appointments. Lots of steps and multiple windows to do one task. If you want continuity in your accounting think twice about this program. The accounting aspect is terrible and when you call for support you always get "well this is why we are not an accounting software." There are some really easy fixes that could be done to help get this program to be more accounting friendly like communicating with Quickbooks to show credits, refunds, etc. You end up with two programs that don't "talk" well with each other. If you want to see detailed customer history for service calls then forget about it. #### Reasons for switching to Service Autopilot Wanted better scheduling for clients. Portal for payments. --- ### Poor support and value - Overall rating: 1/5 - Reviewer: Ines C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered It was good initially but it is holding us back on growth. You no longer have a choice in cc processor. The service has gone from bad to WORSE. It takes weeks to get an issue resolved. They want to answer questions only by email and the answers are incomplete. A report that we used for years "broke" 6 months ago and they still have not addressed it. The price is steep and increases every year. This is a cash cow for the credit card processing company. The software was code on the original product was bad and as a result there have been so many bandaids that there own people have trouble resolving issues. DO NOT do a Quickbooks integration. That was a major headache and they eventually said their were issues on their end and it was best for us not to do the integration. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Offers automations and all the basic features you need. #### Cons The company was sold about two years ago to a credit card company. --- ### If you have a few hundred customers, expect to spend 10-15 hours per week correcting its mistakes. - Overall rating: 2/5 - Reviewer: Scot A. - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered Much easier than using a spreadsheet and hand inputting info into invoices and estimates. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros The estimate, invoice templates and customization for letters is awesome. Other companies need to take a look at making easily customizable forms for invoicing and estimates. The software is excellent for emailing detailed estimates and letters. Converting leads/estimates into active customers is very simple. The pricing matrix conversions (size or piece per job into prices) is extraordinarily well done. Honestly, the software setup shows a ton of promise. I believe it could easily be the best out there if they would fix the basics listed below. #### Cons They do not have the basics down. Payments that are applied to balances are constantly unassociating from accounts. I spend 10-15 hours per week rechecking this error which causes serious billing problems and has cost me customers. Payment check boxes also tend to dissociate every once in a while. I spend another several hours per week on routing because single accounts cannot be pulled. If I have to add a customer into the route for that day the entire days work has to respool for printing. This takes up to 2 minutes to load and then another minute or two to scroll through the pages to print the necessary work. Routing, Call Logs, and To Do's are all scheduled for route printing. This costs a ton of time sorting it all out and paper costs add up quickly. My business (lawn care fertilizing and pest control) runs on renewing accounts each year. There is no way to auto-renew and send updated pricing and service schedules to existing customers. Each year I have had to input entirely new estimates for every active customer and send them individually. I then have to delete the prior years services and convert the estimate (pre-pay letter) into a whole new package. For a few hundred customers this process takes 90 hours! Customer information is split up between multiple screens and the jobs history for each has to be manually looked up by pulling up prior invoices. Support answers the phone but has not fixed even one of these issues nor has answers. --- ### Service Autopilot Review - Overall rating: 5/5 - Reviewer: David H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've had a very pleasant experience with Service Autopilot. The software was easy to set up, easy to train new staff on use of the software and Service Autopilot makes my business run more smooth so that I can take care of more customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is very user friendly and easy to pick up on as a new hire. The software has great customer support tool and support videos that walk you through a process or function step by step. Service Autopilot is a great task manager software for our staff to use with their mobile devices and our office to use on their desktops. This flexibility allows us to complete our work in the field and in the office with no interruptions or loss of information. #### Cons I wish the automations feature of Service Autopilot was as user friendly to set up. Setting up up automations takes some practice and some training whereas all the other Service Autopilot features are simple to set up and carry out. This would be my only complaint about the software. #### Vendor response Hi David, Thank you for taking the time to share your feedback with us and for the wonderful testimonial! We will share your automation feedback with our team, and please feel free to reach out to us for assistance. We're always happy to help! Replied November 2022 --- ### Great for company’s offering many services - Overall rating: 4/5 - Reviewer: Corey H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros You can keep trade of many services and schedule them to different teams with ease #### Cons Lots to learn and keep an eye on especially with QuiCkBooks sync #### Reasons for choosing Service Autopilot [SENSITIVE CONTENT] at the time #### Vendor response Thank you for your testimonial, Corey. Please contact us directly should you need assistance navigating any of the features. Have a great day! Replied August 2022 --- ### Amazing Software - Overall rating: 5/5 - Reviewer: Brad B. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered Started using this software 5 years ago when I created this new landscape, lawn maintenance and irrigation business. Wanted to have a solid foundation for scaling up and this was the perfect solution. Before this I used four other software programs and nothing even compares to the ease of use and multitude of features Service Autopilot offers. One great example is our irrigation winterizing and spring turn on list. We have about 300 clients and it only takes an hour or so to sort them and schedule them for the appropriate day. We never miss a client because we have them set up in a "package" that automatically generates the routing and jobs are broken out by neighborhood. As soon as the irrigation technician completes the job on their mobile, it generates an invoice and we have it sent out via email at the end of the day. Sometimes our clients get their invoices before they come home and realize the service has been completed. Just the time savings alone on this project is worth the Service Autopilot cost. Before it would take 15 hours or so to organize the jobs and multiple hours just to enter and send out the invoices. Also, the techs can take pictures and leave notes for the office for repair follow ups that are attached to the job. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Absolutely wonderful for repeat maintenance jobs and one time jobs. We never miss any billing because the employees only go to places on their mobile schedules. #### Cons It is a little cumbersome on large multi-day landscape projects. They do have a "Projects" option for these types of jobs. I even printed out the instructions on how to use it but it's not as easy and intuitive as the rest of the software. --- ### Do NOT sign up, Service Autopilot is criminal. - Overall rating: 1/5 - Reviewer: Topher I. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Online sign-up was easy. We tried the software out for several months, and don't have any particular complaints about the product itself. We ultimately decided to end our subscription due to it not being a good fit for our company at the time. Canceling was immensely frustrating. There's no way to end your subscription either in-app or online; you have to call-in to customer service, which we did. By the way, the "click-to-subscribe, call to cancel" subscription model is illegal according to the FTC. Then, 4 months later, I discovered that Service Autopilot had continued billing us. Again, we called to cancel, and requested a refund for those 4 months. That didn't cut it for Service Autopilot. They requested another phone call so that they could again receive "verbal confirmation of your (cancellation) request," for "security reasons." Of course, at this point we'd already given them such at least twice. They also demanded that we fill out and return a cancellation form, though they were seemingly incapable of sending it to our simple gmail address. The form never got sent, but thankfully the billing was stopped. We still haven't gotten our due refund. Every time I get close, the customer service agent assigned to my ticket ghosts me. I will be soon serving Service Autopilot papers, out of principal. Shame on this company for it's deceptive, abusive, and parasitic actions against the small businesses of America. I'll see you in court. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Online sign-up was easy. We tried the software out for several months, and don't have any particular complaints about the product itself. We ultimately decided to end our subscription due to it not being a good fit for our company at the time. #### Cons Canceling was immensely frustrating. There's no way to end your subscription either in-app or online; you have to call-in to customer service, which we did. By the way, the "click-to-subscribe, call to cancel" subscription model is illegal according to the FTC. #### Vendor response Hi Topher, Thank you for taking the time to share your experience with us. We have shared your experience with the proper department. Please let us know if you need assistance with anything. We are happy to help! Replied August 2023 --- ### Great features! Poor response time. - Overall rating: 3/5 - Reviewer: Ellen C. - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered Overall, we are pleased with this product, however, the database issue may become a deal breaker for us. Customer service has been excellent for assistance on how to use the software, unless you have a major complaint, in which case, we've received no call back, as the issue needed to be escalated up the chain. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This product has a great user experience. The screens are easy to comprehend and it flows well, so any user is able to learn it quickly. It provides the crews with the ability to check in and out of each client site, providing real time data, requiring less admin time to enter it. And we love it's ability to sync with QuickBooks, which has worked very well. #### Cons The database response time when scheduling is very slow, which costs us a lot of time everyday waiting for it to load multiple times as we navigate from screen to screen. This software requires jobs (work orders) to be scheduled to a waiting list and then dispatched for scheduling, unless it's a recurring job you set up to automatically populate on a specific day/schedule. When loading the waiting list and the dispatch board, it can take over 30 seconds to load, sometimes longer. This is costing us time and money and would be very ineffective for larger organizations. We would be considered a small company. We've brought this issue to ServiceAuto Pilot's attention, with no response as to whether they plan to resolve it. Only other major con to be aware of is the mobile app works on smart phones with a downloadable app, but does not work on a tablet. The main website works on a tablet, but not fully, as it's not supported and the screen doesn't scale/convert to this device. --- ### Excellent for The Lawn Care industry - Overall rating: 4/5 - Reviewer: Jill G. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The customer service has been excellent they really help you out to work through your needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This software addresses so many needs we had and many we didn’t even know we had! Making our client lists and their needs so cohesive in a multi- service company. #### Cons There are a few draw backs in certain functionalities but usually easy to overcome! #### Reasons for choosing Service Autopilot It looked to have more of the items we were looking for. --- ### Service Autopilot will offer more than what you ever need - Overall rating: 4/5 - Reviewer: Rudi R. - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2016 - Review source details: This review was submitted organically. No incentive was offered I've switched to SA from operating on paper notes and without much systems and trackable processes. Main reason opting for SA was Jonathan's track history of lawn care operations and software. But biggest selling point was his vision on an all automated platform. A very detailed price matrix and estimate templates plus the easy to navigate dispatch board are just two of the many features that have helped my company to send out proposals quick, efficient and with the desired profits and making sure no job gets missed. The mobile app is a sure game changer for everyone that used to work with paper route sheets. Customer Support when needed is finding a good solution most times. Many times they will go the extra mile finding a good solution. Occasionally you may find a representative who is not up to speed with some issues but hey...there's new people in any business that can't be perfect from day 1. The people behind the company and the leadership is outstanding as I know Jonathan (co-owner) on a more private level. The progressive approach to today's fast changing technology and demanding customers is second to none. Capabilities of SA are simply staggering and will require at least one full time person in order to utilize the power. One area of suggested improvement is the snow dispatch functionality. Although it works you can sense the immediate lack of insight due to their location not being exposed to real winter service environment . If you're looking for a business software that can grow with your business as well as provides great inside information into your numbers you will not be disappointed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros no jobs missed anymore marketing potential templates --- ### Couldn't live without it - Overall rating: 5/5 - Reviewer: Chester B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've used it to run our business from day 1. We are an Inc. 5000 company and every member of our 45 person team uses SA daily. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This software seamlessly allows us to bid a job, win the bid, schedule the work, dispatch the work, perform the work, and bill the work. Front to back workflow is awesome. #### Cons Somewhat of a steep learning curve. Service Autopilot is so expansive and can do so much that it can be overwhelming for a new user. There are lots of steps required to accurately execute office tasks. --- ### Working our way to a business that practically runs itself! - Overall rating: 5/5 - Reviewer: Pamela M. - Product usage: Used unspecified for unspecified - Reviewed: January 2015 - Review source details: This review was submitted organically. No incentive was offered We had to 'jump right in" and start using Service Autopilot in May of 2012 after our old scheduling software crashed during the middle of our busiest season! The customer service department had us up and running in a few days and we were on our way to making schedules again. They helped us set up our entire company, build packages, and train us all at the same time, understanding that we were in an emergency. However, that same urgency for customer service has continued to be provided to us after almost 3 years! It is hard to determine what is Service Autopilot's best feature, but their customer service department is certainly up at the top. Quick response times and the helpful attitude of each customer service agent makes it obvious that this company's priority is their users. As a middle-aged user, I tend to get set in my ways with how my screens look, the process I use to do daily tasks, and am a little slower than I used to be in picking up new ways of doing things. It is probably easier for the younger user to catch on when new updates are made and features added, but in the end the realization that the software is only getting better makes the updates worth it. And as mentioned before, the customer service agents are always there to help those who are "a little slower" than the rest! My most favorite feature is the fact that I can control my business from anywhere in the world. As a frequent out-of-country traveler, I am now able to schedule, close jobs, keep track of my employees, and send out bills all while in another country. I no longer have the feeling that my business is crashing down while I am gone, and I can be enjoying my time outside the country and only my staff knows I am gone! I can confidently say that this software is one of the most powerful tools a business owner can have to organize, streamline, and take control of their business. I have used 2 other big-name scheduling programs, and Service Autopilot has exceeded my expectations in what a piece of software can do. My business is running more efficiently and I have been able to back away from daily operations and concentrate on the 'big picture' instead. I am excited at where my company is going and I finally have time to plan and take it there! #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### Outstanding software solution for entrepreneurs! - Overall rating: 5/5 - Reviewer: Eric H. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered Outstanding! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Saves me money and saves me having to hire staff! So much AUTOMATION! #### Cons Nothing! I love it all and would recommend it to others! #### Vendor response Eric, thank you for the amazing testimonial! We are honored to have you on our corner. Replied July 2022 --- ### SAP saved our company! - Overall rating: 5/5 - Reviewer: Lexie F. - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2016 - Review source details: This review was submitted organically. No incentive was offered Our business is Lawnpro Grounds Maintenance, We have been with Service Auto Pilot since 2014. When we first came on with SAP I was a little worried about how this one program would fit our company needs. But after about 100 phone calls, 50 emails and many webinars, I can say first hand that without SAP, our company would not be where it is today. The team at SAP was very supportive and patient with any and all our questions. SAP have given us the system and tools to be able to run our company at its fullest. We have grown in numbers and grown ourselves in being more efficient. We depend on SAP so much you could quite possibly call them a business partner. We are truly grateful and recommend SAP to anyone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All functions of SAP are exactly what you need to run your company efficiently. We absolutely love the Maps Pro for estimating our clients property. That alone saves us hours of work weekly. #### Cons There really is nothing that we don't like about SAP. --- ### Handles an unlimited amount of clients, jobs and employees. - Overall rating: 4/5 - Reviewer: Keith S. - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I was first attracted to this company because they are very experienced in my line of work and do understand what we need from a very hands on point of view. There attitude toward customer service has taught me a lot about what it take to keep clients happy and coming back for more. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The dispatch board is laid out so you can customize the view you need of your work by client, status, resources assigned etc. It allows you to read notes and see pictures from the field in real time and correspond with your supervisors efficiently. The custom invoice templates are great and the fact that it syncs with Quick Books has reduced the time we spend billing customers. The Client screens allow us to keep track of every estimate, service and communication. Service Autopilot is capable of retain detailed info about each property and all job history. The training videos are great and the help staff is very polite and patient when you call with questions. #### Cons There is not much to dislike about Service Autopilot. It has been a little slow, but since it is cloud based software it could be my ISP or something else. They have made great improvements in this area. --- ### Our Company Made A 180 Because Of This Program - Overall rating: 5/5 - Reviewer: Jerred P. - Industry: Facilities Services - Product usage: Used daily for more than 2 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered When we started our lawn care company, everything was manual. We made our mowing routes in excel spreadsheets, hand wrote our invoices, were not very good at tracking accounts receivable (we likely lost a lot of money on this), etc. Since using Service AutoPilot our company has made a 180. We are able to use the app for our crews, invoices are created automatically when the job is completed, our A/R is better than it ever has been (with help from also being able to accept credit cards through the program)! Service AutoPilot has helped us tremendously and while there are small things that could be improved (certain reports being available is the biggest thing), the positives outweigh the negatives. I would 100% recommend this company to any service based business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Misleading product - Overall rating: 1/5 - Reviewer: Cleber R. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered It's been terrible lately. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I did like it at the beginning until you guys change the software flow of recording hours. I hated, and instead it help us, now its a burden that i cant get out quick enough. #### Cons You're not listening to what the problem is and not taking care of it, and only giving excuses. #### Reasons for choosing Service Autopilot I bought one product and now end up with another product after the changes. It does not work effectively. #### Reasons for switching to Service Autopilot I thought that i would have a better system. But now i am very sorry i did change. ## More reviews [Next reviews](https://www.softwareadvice.com/field-service/service-autopilot-profile/reviews/?page=2) --- Service Autopilot Reviews, Pros and Cons - 2026 Software Advice