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Jobber is a cloud-based field service management solution designed to help small and midsize service businesses streamline operations, manage teams, and provide exceptional customer service—all from a mobile app or desktop dashboard. Supporting over 50 ser...Read more about Jobber
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Zuper offers the most comprehensive and adaptable field service management solution for fast-growing service businesses, combining configurable workflows, best-in-class integrations, and industry-leading customer support. Zuper’s platform is easily custo...Read more about Zuper
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Service Autopilot is a cloud-based field service solution for lawn care, landscape maintenance, cleaning and snow removal organizations. For businesses of all sizes, Service Autopilot features client and lead management, scheduling and dispatching, routing...Read more about Service Autopilot
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MobiWork® is a B2B Software-As-A-Service (SaaS) technology company founded in 2010 and headquartered in Boca Raton, Florida USA. Since its inception, MobiWork® has become a leading provider of mobile workforce software solutions and is a perfect fit for...Read more about MobiWork
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Skimmer is pool service software designed to help modern pool professionals. Businesses can use the mobile application to remotely manage customers, routes and work orders on a centralized platform. Email beautiful service reports. Track filter cleans with...Read more about Skimmer
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Pool Brain is a cloud-based pool service software that provides the following features: -The app doesn't require cell signal and will tell the technician exactly what chemicals to add and how much based on a your dosing preferences. -If there is a flow ...Read more about Pool Brain
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Introducing GorillaDesk—a simple yet powerful software solution for field-service companies. Here’s why over 3,100 companies love GorillaDesk: • Ease of Use: Software is supposed to make your life easier, not harder. GorillaDesk is designed to be simple ...Read more about GorillaDesk
Housecall Pro is a comprehensive business solution for home service professionals. Trusted by over 45,000 businesses, it offers a range of innovative tools and features via an easy-to-use platform. Available on web and mobile, Housecall Pro helps home se...Read more about Housecall Pro
ServiceM8 is the app for trade contractors & service businesses, such as plumbing, electrical, HVAC & refrigeration contractors, locksmiths, cleaners & gardeners — any kind of small business which manages jobs & staff in the field. ServiceM8 is a job, sta...Read more about ServiceM8
Work&Track Mobile is a cloud-based field service management solution offered by NEO Managing Mobility. The platform is used across industries such as utilities and logistics. Work&Track Mobile allows users to schedule and dispatch tasks to employees. ...Read more about Work&Track Mobile
Kickserv is a cloud-based field service management solution that provides small businesses, tools and functionalities, which help them to manage leads, estimates, team's schedules, jobs, invoices and payments. Kickserv can be tailored to suit businesses i...Read more about Kickserv
GPS Insight delivers innovative solutions that transform the way fleet and field service teams achieve operational efficiency and drive customer success. Organizations across North America turn to GPS Insight when they are sick of high fleet operating cost...Read more about GPS Insight
Transform your business with ServiceTitan's all-in-one software solution for residential and commercial field service businesses. With powerful tools that can increase revenue , supercharge your team, and provide real-time insights, ServiceTitan is trusted...Read more about ServiceTitan
The Smart Service mobile app syncs with QuickBooks, allowing users to create and manage customer accounts, schedules, and invoices. In addition, the mobile Smart Service system expands QuickBooks with work order management, routing, time tracking, invento...Read more about Smart Service
Field Service Management by GPS Insight is a work order management solution that helps businesses streamline operations related to scheduling, payment processing, location tracking, and more on a centralized platform. It enables staff members to maintain a...Read more about Field Service Management
Commusoft is a cloud-based workforce management solution for field service companies of all sizes including plumbers, gas and heating engineers, electricians and oil technicians. It helps users to manage customer databases, quotations, jobs, engineer’s dia...Read more about Commusoft
MioCommerce is a cloud-based business management software designed to help businesses manage sales, bookings, marketing, payments, customers, and more via a unified platform. The application includes white-labelling capabilities, which allow organizations ...Read more about MioCommerce
BizScheduler is a job scheduling solution designed for field service professionals in several industry segments, including home health, janitorial services, plumbing, painting contractors, home maintenance, pet sitting, and more. It enables businesses to s...Read more about BizScheduler
WorkPal is a cloud-based mobile workforce management system that assists businesses with processing quotes, assigning jobs and managing field operatives in real-time, through invoicing. With many features that can be tailored to your business workflow, we ...Read more about WorkPal
Less Paper Co. provides configurable cloud-based work order management solutions that help businesses manage scheduling, inventory, vendors, pricing, purchase orders and more. Less Paper Co. enables users to create, dispatch and schedule work orders f...Read more about Less Paper
ServiceOS is here to optimize your service business, save you time and money and take you to the next level. It's a unique system for business management and growth, which will save you from tedious operational work to focus on important business opportuni...Read more about ServiceOS
Meet Ressio, the ideal companion for builders and contractors to manage their construction projects. With a modern design and a simple interface, Ressio is tailored to suit the needs of all users regardless of tech expertise. Ressio streamlines your projec...Read more about Ressio Software
Mira is an Australian-built and supported all-in-one business management system for field-based service businesses. It includes: - customer relationship management system - smart scheduling with customizable reminders and re-occurring appointments - form ...Read more about Mira
LawnPro is a cloud-based field service management solution that helps businesses in the landscaping industry streamline processes related to invoicing, client communications, time-tracking and more. Professionals can utilize the platform to synchronize inf...Read more about LawnPro
Customer Relationship Management (CRM) solution built specifically for field service businesses that aspire to be more efficient, customer-oriented, and ambitious. Our software is more than just a tool; it's an ally that helps businesses streamline operati...Read more about Payaca
Popular Comparisons
Your Guide to Top Pool Service Software, November 2022
Software Advice uses reviews from real software users to highlight the top-rated Pool Service products in North America.
Learn how products are chosenExplore FrontRunners
“Usability” includes user ratings for Functionality and Ease of Use.
“Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money.
Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication.
Buyers Guide
This detailed guide will help you find and buy the right pool service software for you and your business.
Last Updated on March 16, 2023Pool servicers are the heroes of summer—keeping pools open and clean for all to enjoy. But behind the scenes, there's a ton of work that goes into a pool servicing operation. There are mobile technicians to dispatch and route, appointments to schedule and calendars to manage. On top of all that, there are invoices to send and payments to collect.
Thankfully, pool servicers don't have to go it alone, as there's a software niche dedicated to helping them do their work. It's similar to general field service software, but these pool service software offerings provide detailed features unique for pool service businesses. These features include chemical calculators and water quality records.
But not all pool service software is the same. Some of the tools on the market are essentially field service systems branded for pool servicers, while others offer tools and capabilities specific to pool servicers. There's no one right answer when it comes to choosing the right tool; it's completely dependent on the needs of your business, which is why we've created this buyer's guide. We've put together a list of must-have pool service software capabilities as well as some key benefits of adopting dedicated software. Use this guide as a starting point to ensure you choose the best system for your operation.
Here's what we'll cover:
What Is Pool Service Software?
Common Features of Pool Service Software
Benefits of Adopting Pool Service Software
Market Trends to Understand in Pool Service Software
What Is Pool Service Software?
Pool service software combines essential field service features with specialized tools for managing the unique needs of pool upkeep.
Overall, pool service software enables organizations to:
Create, track and complete work orders. This ensures jobs and specific details don't get lost in the hustle and bustle of the back office.
Manage invoices and collect payment for completed work. Track invoices and payments. You can even use mobile payment capabilities to capture payments right after the work is completed.
Accept appointments and organize technician schedules. Enable clients to schedule appointments online rather than having to call in.
Track inventory of any materials used in pool servicing. Detailed inventory systems can track overall inventory as well as inventory in warehouses, within each vehicle and anywhere else materials are stored.
Communicate effectively with technicians in the field. Open communication lines are important, but pool service software goes a step further with real-time notifications and alerts for schedule changes.
This final feature touches on a critical capability of pool service systems: Mobility. The ability to communicate with technicians in the field as well as provide them with access to business systems is a must for any field service organization today. That's why so many service software offerings provide mobile apps.
But again, not all pool service software systems are the same. Some might focus more on certain features than others. That's why we've highlighted some must-have software features for pool service businesses.
Common Features of Pool Service Software
Pool service systems are made up of many different (but connected) capabilities. Yet there are some essential features and tools that your new system should provide. These include:
Work order management | Create, track and monitor the status of every job—including scheduling, the work, completion and final payment. |
Billing/invoicing | Manage what customers/clients owe. Automatically send invoices once jobs are completed. Use mobile payments to receive payment immediately after work is complete. |
Scheduling and dispatch | Enable online appointment scheduling. Optimize technicians' daily schedules by considering proximity of one job to the next. Reserve specialized jobs for more qualified technicians. |
Inventory management | Track and manage the quantity of materials used on the job. This might include tools and pool repair parts and materials. Track any chemical used during the pool service. |
Customer management | Record and store valuable customer contact information. Detail prior pool work done for a customer. Automatically remind customers about scheduling regular services. |
Job estimating | Automate estimations by entering details about the pool and job into a cost estimation engine. |
GPS tracking | Track technicians and vehicles throughout the day. Monitor locations to help with proper routing. Ensure accountability by making sure technicians properly use company property. |
We've included a few screenshots of pool service software so you can understand what these features look like.
Work orders
Source: PoolTrac
You'll want to be able to filter work orders based on account/client name, employees on the account and start date for the open order.
Customer management
Source: RazorSync
Make a point to fill out all contact information for each of your clients. This helps down the road with retargeting campaigns for repeat business.
Mobile scheduling
Source: Repsly
Mobile scheduling apps shouldn't sacrifice any capabilities just because they're mobile. Critical details that technicians need (such as client names, address and time of appointment) should be available at a glance.
What Type of Buyer Are You?
Small operation. These buyers are often owner/operators with fewer than five employees. They've likely reached their limit dealing with manual management processes. They need more automated, dependable processes so they can do more with less. Work order management, scheduling and billing are essential for this buyer—providing them newfound operational efficiency.
Midsize operations. These buyers work for larger businesses, maybe regional pool servicing operations or general handyman services. They need pool servicing software to scale with their growth. Key features for this buyer include customer/client and inventory management. These features help retain existing clients and source new ones as well as ensure technicians are equipped for the tasks of the day.
Large operations. These buyers are working for national and/or enterprise pool servicers or other general service businesses. They need a full suite of pool servicing software features including specializations in reporting, employee management and payroll. Since changing systems can be an extensive undertaking, these buyers are likely unhappy with their current system and are looking to upgrade functionality.
Benefits of Adopting Pool Service Software
The benefits of pool service software varies based on the pain points currently affecting operations and/or hindering growth. Nonetheless, there are overarching benefits that all pool service software users obtain. These include:
Greater efficiencies. Adopting pool service software enables service businesses to stop spending unnecessary time on manual paperwork and data entry. Now work orders can be created the second a job hits the schedule. And everything can sync automatically to technicians' connected devices.
Improved productivity. With greater efficiency comes increased productivity. Automations prevent tasks from falling through the cracks. They also free up everyone in the business to spend more time focusing on improving their core competencies.
Market Trends to Understand in Pool Service Software
Internet-of-things(IoT). Pool service software, like all mobile service systems, rely more and more on IoT technology. This refers to the ever-growing number of sensors and online-connected devices that are present during technicians' days. These technologies create a connected ecosystem that capture and relay valuable data. Analysis of this data can lead to informed business decisions and even greater operational efficiencies.