GPS Insight

RATING:

4.5

(207)

About GPS Insight

GPS Insight delivers innovative solutions that transform the way fleet and field service teams achieve operational efficiency and drive customer success. Organizations across North America turn to GPS Insight when they are sick of high fleet operating costs, are worried about safety on the roads, and have inefficiencies that waste valuable time and money. GPS Insight offers customizable solutions that make physical operations on the road and in the field safer and simpler, including GPS tracking, smart dash cameras, field service management software, ELD compliance management, fuel cards, and more.

GPS Insight Pricing

Prices vary depending on - Integrated device purchase or rental - Type of GPS tracking device - Update frequency - Installation - Add-ons - Driver ID

Starting price: 

$14.95 per month

Free trial: 

Available

Free version: 

Not Available

GPS Tracking
Slide 1 of 4

GPS Insight Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for GPS Insight

1 - 5 of 85 Reviews

Anonymous

201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed November 2017

Never had a doubt if we selected the right product.

Helping us manage our fleet and also helps us better route our routes to make sure the drivers are taking the best routes possible.

PROS

Easy to use and always looking at ways to improve their product. Like many of the customizable features you can set up to make it the way that you would like.

CONS

Updating of GPS software to keep up with new roads. Sometimes customer service can lag on getting back to you but this does not happen that often.

Vendor Response

Thank you for your review! We greatly appreciate your business and your feedback. Our Support team is always available to help with technical issues if you need it. Always Here to Help, GPS Insight

Replied November 2017

Jeremy

Construction, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2017

One of the best out there!

This software is a crucial part to maintaining and tracking our most valuable assets.

PROS

There is an abundance of reporting features to take advantage of. You can view pretty much any detail about your vehicle you'd like. The part we like most though, is the support we get from our team. From our account manager, down to a support tech taking a call... everyone is eager to help and wants to please.

CONS

Everything has little cons here and little there and really there is no getting around it. Our Cons aren't anything we wouldn't experience with another service. We have some devices randomly stop working, typically they get a magical update and they are good to go! The ones that don't, get replaced and there is no issue. The biggest down side to us is being able to see which vehicle was at a specific time/location without having to export into a different program.

Vendor Response

Thanks for your review Jeremy! We are glad to hear you are having such a positive experience with our solutions and greatly appreciate your feedback. We have forwarded your feedback to your Account Manager and they will be in touch to help, as you have the ability to view vehicle times and locations within our portal. Always here to help, GPS Insight.

Replied December 2017

Michelle

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2019

Worst GPS System Ever

I can't wait until the contract is up so we can start dealing with a company that cares about their customers. GPS Insight is the most unprofessional company we had the misfortune of dealing with in several years.

PROS

Software is absolutely the worst, our trucks lose communication daily.

CONS

Tech support is always blaming the hardware installation, always wanting us to pull the truck off the road and trouble shoot the problem with them over the phone.

Vendor Response

Michelle, Thank you for posting a review and we?re sorry to hear that your experience was not of the quality you expected. We work very hard to ensure our customers receive the best experience possible and we would like to help fix this situation. After a review of your organizations case notes, it appears that only 9 of your 22 vehicles had an installation verification, which we recommend to ensure that vehicles always report accurately. Your Customer Success Manager has been notified and will be in touch to help get your fleet back on track. Always here to help, GPS Insight

Replied August 2019

Yelena

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2017

We use GPS for our 8 courier Employees coordinating medical pickups. We love it!

Being able to Keep track of employees while they are driving so we can coordinate medical pick ups with ease.

PROS

Being able to Have a SHARED whiteboard, as well as using Landmarks to find which vehicle is closest to locations. Also messaging is a great tool!

CONS

Having to Constantly REFRESH the current locations of vehicles. It would be nice to have it auto refresh every few seconds. Also the Messaging could be worked on a little more. Once a message is texted, it would be nice to have some sort of "delivered" and "opened" notification (similar to iMessaging on our Phones) sometimes we double send a message not knowing if it actually was sent or not.

Vendor Response

Hi Yelena - thank you for taking the time for share your feedback. We are glad to hear you love our products! We have forwarded your concerns to our product and developments teams. Always here to help, GPS Insight

Replied November 2017

Krista

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2017

We have loved our entire experience with GPS insight!

GPS Insight saves me time and money by allowing me to dispatch faster without calling my techs in the field to find out where they are as well as track our time for our customers during jobs. It allows us to monitor proper vehicle maintenance schedules as well which saves money on potential maintenance issues.

PROS

The customer service has been great. The overall software is simple to use both on desktop and in the app. The price is beyond compare. The software integrates with our fuel cards making it simple to keep track of our overall gasoline expenses. It is fast, reliable, alerts make it possible to monitor our fleet with precision. I can quickly monitor all aspects of our fleet including maintenance scheduling.

Vendor Response

Hi Krista - thank you for taking the time for share your feedback. We are glad to hear you love our products! Always here to help, GPS Insight

Replied December 2017