They have got this right !!!!!

The corporate location that you need to call for help are ALWAYS willing to take the time to help you figure out whatever you are struggling with. I have been using this software from the start of my business in 2017 and I believe that the GorrillaDesk team have made themseves INDESPENSIBLE to my business. I now cannot imagine going back and working without it. I Love GorrillaDesk!!!!!

Pros

Convenience and ease of use. Allows my business to be 100% Digital Figures my taxes for me. The Automatic emails are the best part of this software. Gorrilladesk pricing is on point to make this product usable for everyone

Cons

That the estimates sent to customers dont have the signature function unless you are WITH the customer. I am sure that this will be fixed soon though with an update.

Lifesaver

It has been a pleasure working with this company. There Tech Support is amazing and I have always has an answer within minutes of submitting a question or problem. After having a terrible experience with another software company, I was terrified to try anything else. Man am I so glad I went with GorillaDesk. Can't wait to see what this years holds for our company after seeing what the program did for us last year.

Pros

The ease of operating the program is a plus, but the residual work and income that it has generated, by utilizing the program has made a huge difference in our numbers! Customer's love being able to pay online, receive reminders, and confirm appointments by text or email. The response has been great.

Cons

The only thing that I would change is the ability to move time off without deleting it and starting over. That is being extremely petty though.

Excellent value and ease of use.

I have a great experience working with [SENSITIVE CONTENT] and his team. [SENSITIVE CONTENT] is very helpful and patient. After a few days of working with the program, it really is a breeze navigating in it.

Pros

Features that are beneficial are ease of use, tech support, scheduling, estimates and work orders. The clean look of the program makes it easy to maneuver and work with. Offline mode is great for techs In hard to reach areas and allows them to keep working. Entering payments when they get back online or after returning to the office is a breeze.

Cons

Not being able to see a email sent. ———-

Very happy user!

The best short statement I can make to describe my impression with GorillaDesk at this point, would be to say that all of the other competing software packages I've used before seem to be designed around what works for the software company, whereas GorillaDesk is designed with what makes sense for the end user in mind, and what is convenient for them, whether technicians, managers, sales, or dispatch.

Pros

My favorite part of GorillaDesk is the ease with which I can complete my work orders. I also love the integrated invoicing and E-signatures. There are many features available that I haven't taken advantage of yet, so I'm sure I'll only get happier with this software as time goes on.

Cons

I can't really think of any off of the top of my head, I know I've had the thought at times that I wish this or that were a bit different, but the fact that I can't remember them now demonstrates how minor they are. Biggest thing I'd like to see is a more affordable card processor. I just remembered one other thing, if this feature exists, I haven't figured it out yet, but it would be nice to be able to type in a custom location code in the material usage section. Sometimes you run into a situation where what you used, or where you used it, or how you used it, aren't easily described by the choices available, although I am aware you can customize them from the desktop, but some of the more obscure ones you wont realize until they are encountered.

Doesn’t work!

There are way too many steps Involved with this software. As an end user and a business owner this software is way to frustrating to figure out, the customer support is not open after 5pm, which doesn’t work on the West coast. I have used two other software packages in the past that worked well and tried GorillaDesk because they are half the cost but it turns out to be twice the expense if it doesn’t work. I do NOT recommend this software. It’s very amateurish and has cost me ten times the amount of time trying to figure it out than if I simply did hard copies of everything.

Pros

Nothing about this software works, it’s very cheap. I do not recommend it.

Cons

Ease of use, Functionality, Price, customer service, too many steps. I paid in full for this software and after using it for 6 months it’s really just garbage. I was told there is no refund of unused months available. I do NOT recommend this software.