GorillaDesk

RATING:

4.8

(271)

About GorillaDesk

Introducing GorillaDesk—a simple yet powerful software solution for field-service companies. Here’s why over 3,100 companies love GorillaDesk: • Ease of Use: Software is supposed to make your life easier, not harder. GorillaDesk is designed to be simple to use so you can get up and running quickly, and get on with your life. • Quality of Support: Behind every successful business owner is a strong support network. Our Customer Support team is 100% dedicated to your success with GorillaDesk (and beyond). • Features and Functionality: Whether your biggest challenge is scheduling jobs, invoicing customers, collecting payments, or something totally different, we’ve got you covered. Ready to transform your business? Sign up for a 14-day FREE trial of GorillaDesk. No st...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

GorillaDesk Pricing

Starting at $49 per month per technician or schedule managed for the Basic plan. Pro plans starting at $99 per month per technician or schedule managed. Pricing increases based on the number of schedules.

Starting price: 

$49.00 per month

Free trial: 

Available

Free version: 

Not Available

Device tracking
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GorillaDesk Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for GorillaDesk

1 - 5 of 269 Reviews

User Profile

Matthew

Verified reviewer

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2018

Great Service

PROS

This program is best for companies that aren't that big like Orkin or Terminix. The program is well suited for newer companies looking to run from one to 15 employees and the routing options and software for using your phone in the field makes leaving a paper service slip a thing of the past.

CONS

Glitchs like all software, but the team will work with you on any problem til they are resolved. No phone interaction between the company and the customer. Email is great, but when you need something resolved, its usually when you are in the field and away from the computer, a phone conversation is always the best way to explain the problems that you are having.

John

Consumer Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed December 2019

.

PROS

You can make changes and add things in field Text and email customers

CONS

I like talking to people when I have a problem

Reason for choosing GorillaDesk

Price Made for pest control

Reasons for switching to GorillaDesk

Gorilla desk works great in field you can add things and make changes

David

Chemicals, 1 employee

Used weekly for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed October 2019

Doesn’t work!

There are way too many steps Involved with this software. As an end user and a business owner this software is way to frustrating to figure out, the customer support is not open after 5pm, which doesn’t work on the West coast. I have used two other software packages in the past that worked well and tried GorillaDesk because they are half the cost but it turns out to be twice the expense if it doesn’t work. I do NOT recommend this software. It’s very amateurish and has cost me ten times the amount of time trying to figure it out than if I simply did hard copies of everything.

PROS

Nothing about this software works, it’s very cheap. I do not recommend it.

CONS

Ease of use, Functionality, Price, customer service, too many steps. I paid in full for this software and after using it for 6 months it’s really just garbage. I was told there is no refund of unused months available. I do NOT recommend this software.

Reasons for switching to GorillaDesk

Price but because the software doesn’t work, there are too many steps involved, it’s cost twice as much as a pricier competitor.

Trudy

Environmental Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Best pest control services software

Have used a lot of different software. I would not go back to the others. Gorilladesk gives me what I want and is constantly upgraded with new features to keep up with charges in the market.

PROS

App on homes for mobile use, all features available on desktop, videos to help you developed you understanding of all features that software can perform. Upgrades done at no additional cost

CONS

Network can get slow sometimes. Not all features are available for basic pricing structure. Drawing functionality of WDO reports needs improved

Reason for choosing GorillaDesk

Cost, desired functionality no there, mobility function not available

Joshua

Environmental Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2023

New but overwhelmingly positive

The customer service was responsive and very helpful, they took a lot of time to go over everything with me until I was comfortable enough to use it on my own. It is now a vital piece of technology that I use daily to make my work easier and more organized.

PROS

I really enjoy the control it gives me over the workflow. I find myself going on less jobs as I am able to dictate more work to my employees which gives me the flexibility and responsiveness that a small pest control company needs to beat out the bigger providers.

CONS

The only negative I've found so far is that I am paying for a few services that I may never use, such as GPS tracking and routing as we are a smaller company and construct routes based off of our experience and knowledge of our service areas. I still think that Gorilla Desk is a useful tool to have despite having a few functions that I probably won't use.

Reason for choosing GorillaDesk

The price was more competitive, and the customer service was more helpful rather than pushy sales people trying to up-charge services.