GorillaDesk Software


 

GorillaDesk is a cloud-based field service solution suitable for cleaning services, commercial equipment, electrical services, pest control, plumbing and property maintenance organizations. The solution is suitable for small and midsize businesses.

Modules and key features include device tracking, scheduling, document management, email automation and reporting. GorillaDesk’s scheduling module enables operations managers to streamline process flows, minimize route distances, automate notifications, create recurring service requests and reduce the cost of transportation for field agents.

The pricing is on a monthly or annual subscription basis that suits individual users as well as small and midsize businesses. Support is provided through email, live chat, an online portal, FAQs and the phone. The platform can be integrated with third-party software such as QuickBooks Online, Stripe, Google Maps and Amazon web services.

 

GorillaDesk - Device tracking
 
  • GorillaDesk - Device tracking
    Device tracking
  • GorillaDesk - Devices
    Devices
  • GorillaDesk - Create work order
    Create work order
  • GorillaDesk - Multiple devices
    Multiple devices
Supported Operating System(s):
Web browser (OS agnostic)

154 Reviews of GorillaDesk

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Michael from Santa Fe Pest Control

July 2018

July 2018

Very good software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software makes it very easy to run a buisness by doing everything for you. The wireless feature is nice as well.

Cons

I wish there was a feature that allowed you to continue to use it without wireless convection......

Review Source: Capterra
 

Michael from Midwest Pest Solutions

July 2018

July 2018

After trying 4 other apps, this one was perfect for us without any changes!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
Value
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Pros

I signed up for the trial period, but my business partner had already purchased it so I didn't need the trial. We are currently using it and it is so perfect for us, we've tried four other apps that promised customization and it would work for us, none did. GorillaDesk is perfect and we don't need to change anything about it, it literally saves us 10 to 20 hours a week and keeps us both in constant contact about jobs and their status, not to mention planning upcoming weeks work by just checking the app and easily contacting customers straight from the app without shuffling through papers or texting back and forth with my business partner, just a quick tap in the customer info and you are talking to them or sent them a message, once you get a reply it's one tap and anybody else in your company knows if the job is confirmed to go, rescheduled, or still unconfirmed to go. Plus with a quick note they know why without having to call or text you to find out why. We spend a bunch of time texting/calling if a job is done or not, but now we look and know if it is or not, THIS SAVES ME SO MUCH TIME AND REDUCES STRESS, Thank you for inventing this!

Cons

The only downfall is the time entering all customer info, but that is not their fault, yes you could import info, but this way you custom enter the info in the notes for each individual customer so you don't forget the details and personalize each customer, so worth it!

Review Source: Capterra
 

Yeshuwanth from Choose portal Pvt Ltd

April 2018

April 2018

Very pleased with the platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use on variety of formats. I work from a desktop in the office, the guys use phones in the field and everyone has access to the same information

Cons

I don't love the part that something's are not easy to find but customer service is always there to help. And I wash the billing for separate services all came out at once and not on separate days

Review Source: Capterra
 

Amber from Landon's Pest Control

April 2018

April 2018

We can fit most of our needs into one software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Pros

Easy to use, lots of features and capabilities. gReat customer service. Once set up, it pretty much does the work for you. I am able to spend more time on other aspects of our business. The owner is very hands on and genuinly wants all of his customers to succeed and will go above and beyond to help. Greatest software we have used. One of the best decisions we have made for our business!

Cons

I really do not have any cons. They are always listening to customer feedback and catering to our needs.

Review Source: Capterra
 

Linda from Mosquito Plus LLC dba Mosquito-MD
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

We have been using GorillaDesk for a few years. It's easy, functional and the support team rock.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Peace of mind

Pros

The scheduling the ability to personalize each job type, the cost and the features it affords a small business. It makes our workflow much easier and I appreciate knowing where all the technicians are at all times. Really appreciate the response time of the response team.

Cons

I really can't decide what I least like about the software, I guess it would be pricing everytime you add a user or a schedule it's an additional cost.

Review Source: Capterra
 

McKay from Bin Blasters
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

Total lifesaver.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Support
Pros

I have tried running a business using spreadsheets and sending bills and collecting payments manually. Using this app has replaced 40 hours a week worth of work.

Cons

I don't use it for pest control and my appointments don't last longer than 5 min. I am unable to see in the app who is my next appointment unless I change it to an appointment of 30 min or longer. I then have issues using the route scheduler due to having 50 appointments in one day. It will just push them to the next day. I wish you could "force" all appointments to stay in the same day.

Review Source: Capterra
 

Ohavia from GHS

March 2018

March 2018

Far sighted - Best at seeing the whole picture

Ease-of-use

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Value for Money

Ease-of-use
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Pros

The map, everything on one page, ease of changing routes. great customer service, account credits!!! no one else does it right!...Well almost right..should not count as credits and should not be taxed :)

Cons

You need CRM!! A way to move multiple people on the calendar. Need to automatically pull the tax bracket from the address. Need Have two people with same address. More triggers. ie. if tech selects on my way then customer can get an email

Review Source: Capterra
 

Dan from Nature's Balance Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Very pleased with the platform overall, but still looking for new features to improve functionality,

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

Great visibility into our business, customer segmentation, revenue patterns, etc. Accessible by all team members with custom filters to protect sensitive information.

Pros

1) Mobile functionality
2) Easy to learn
3) Dependable - very little down time
4) Responsive support

Cons

1)Not able to move entire days schedules at once i.e. "rainouts"
2)Not able to easily get daily revenue totals for techs that are paid on production. Must total manually.
3)Not able to have multiple appointment reminder in "manual mode"
4) Need more training videos or how to's so that we can maximize the value of the software

Review Source: Capterra
 

Heather from SWAT Pest Control, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

User friendly

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value

Ease of communication between office and technicians.

Pros

Easy to use on variety of formats. I work from a desktop in the office, the guys use phones in the field and everyone has access to the same information

Cons

Can not go back to view a sent email . Add email for realtor with email going to buyer would be helpful.

Review Source: Capterra
 

Kenneth from ARMS Pest Management

March 2018

March 2018

LOVE, LOVE, LOVE GorillaDesk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

-Easy to use and teach to use
-Customer Support is Awesome! Easy to message them through the system or email them.
-Constant updating and adding many new functions and options at customers request
-Mobil app is easy to use and lessons the chances of information getting lost between tech and office.
-Mobile documents, less chances of missing paperwork from field
-Texting and emailing appointment notifications with clients, our clients love this even the older ones. We thought a lot of our clients would not like this function, but they love it and they love the fact that they can message us through the system and they do not have to call us on the phone
-Online storage of Credit Cards and the option for Clients to pay their bill with the Online Bill Pay option

Cons

-Would like an option to email directly from GD and have the email stored in the system notes
-Would like top notes for each location under a client, at this time there is one main top note and it shows up on all locations under a client.
-Would like to lock appointment slots and have National Holidays show up on the Calendar
-Able to make adjustments to Time Off vs. deleting and reentering it.
-Client No Show Button (like the Reschedule) , we like to keep track of this.

Review Source: Capterra
 

Justin from Barton Family Pest Control

March 2018

March 2018

Great Software! Great Company! Easy to Use! In a Good Price Range!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

It gave me and my wife more time back by sheduling and billing almost automatically

Pros

Ease of Use easy setup and automatic appointment setting and reminder. Great customer service love it.

Cons

I don't love the part that something's are not easy to find but customer service is always there to help. And I wash the billing for separate services all came out at once and not on separate days

Review Source: Capterra
 

Greg from Zappem Pest Control

March 2018

March 2018

Easy to use and everything you need is at your finger tips.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I can send all my invoices to my customers e-mails, my customers can pay on-line ( which I have been told by customers it's easy ) I can access all my customers info from my phone, I-pad or desk top computer. I am able
To take credit card payments,

Cons

That I have to pay monthly for the service, I wish I could pay one flat fee and get the same software.

Review Source: Capterra
 

Adam from Adam's Pest Control

March 2018

March 2018

GorillaDesk has been a tremendous blessing to our company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Support...the team is great and fast. It is like they are partners in helping our business to succeed.

Cons

We like the progression of app functionality, we just wish it was happening faster than it is. We did like to be able to pick our own credit card processor.

Review Source: Capterra
 

Jeff from Viking Pest Defense
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

The product is intuitive and functions great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
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Support

It has everything I need tailored to by pest control business. The reports for chemical usage and tracking customers and payments is fantastic!

Pros

Makes me look like a Pro! For service and sales I am good, but this product makes me look like superstar with my customers!

Cons

Sometimes you have to power off the mobile device to update changes.

Review Source: Capterra
 

Joshua from Veteran Pest Control

March 2018

March 2018

Been with GD from the beginning of my business, have never had an issue

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use. As soon as I started GD, I knew pretty much how to navigate through the software to set everything up quick!

Cons

Needs to have alittle more usability from the Mobil platform.

Review Source: Capterra
 

Summer from General Pest Solutions LLC

March 2018

March 2018

It's been very helpful for our pest control business and has helped us manage our customers well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's great for small businesses and the user interface was easy to pick up. It helped keep all of our customers in order and to keep track of all of ur routes.

Cons

At this time there isn't anything that immediately comes to mind in regards to the negatives of this program.

Review Source: Capterra
 

John from Pest Boys Inc

March 2018

March 2018

Better than pestroutes, easier to use but needs more features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Simple, ease of use, documents, little to no time to learn when you come from other complicated software like pestroutes. This has the potential to be the best on the market, you can tell the owner cares/listens to his clients. Help is always a phone call away, and I've never been on hold once.

Cons

Credit card needs auto pay, there should be a way to schedule a quote for a lead without turning them into a customer, turning off reminders/emails should be easier it's a little hidden & you should be able to turn off late payment reminders for certain customers if you want... for whatever reason, custom documents... I'll pay you to design them... just design it don't make me do it! Lol

Review Source: Capterra
 

Natasha from Last Call Pest Services

March 2018

March 2018

Very user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support
Pros

This software was very easy to figure out and get set up. The customer service is also very good. I like being able to submit suggestions on features that can be added or changed.

Cons

I would like to be able to send invoices and accept other forms of payment besides stripe. Right now I use Quickbooks to send my invoices because our customers can pay via ACH or card at a cheaper rate.

Review Source: Capterra
 

Danielle from Pontech

March 2018

March 2018

Easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Pros

It is easy to move from estimate to payment with a few clicks. Customers are easy to enter and job schedules are easy to print off

Cons

There is not an easier way to create jobs when already in customer data base. Have to back out from payment acceptance in order to add a job

Review Source: Capterra
 

Kirkwood from Forbes Pest Control

March 2018

March 2018

Found Gorilla Desk to be very good program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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It makes my presentations with documents much easier and i can spend less time in the office and more on the feild.

Pros

Documents are very good and well put together also scheduling it good to use when planning jobs thru the month.

Cons

Cant delete some stuff it seems and i am still learning this program so i am still learning as i go and hopefully it gets even better with time.

Review Source: Capterra
 
 
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