GorillaDesk is a cloud-based field service management (FSM) solution designed for pest control businesses. Key features include pest activity tracking, pesticide usage tracking, scheduling, customer service history, dispatch management, fleet management, billing and invoicing and mobile access.

GorillaDesk helps users to keep track of their devices by attaching barcodes to traps and other related equipment. The solution also helps users to create jobs, assign them to a particular team member, attach files from external accounts and access the customer data from multiple devices.

Additionally, GorillaDesk features a drag-and-drop calendar and provides users with functionalities such as email automation, document management and cost estimation. Users are also offered mobile applications for iOS and Android device that enable them to remotely manage their business operations. Supported integrations include QuickBooks, Stripe, Amazon web services and more.

Services are offered on a monthly subscription basis that includes support via phone, FAQs and online live chat.



166 Reviews of GorillaDesk

Overall rating

4.80 / 5 stars

Filters:

Showing 1 - 20 of 166 reviews

January 2019

BLAIR from Old Island Pest Control

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Scheduling software

This program has really helped with our scheduling shortfalls

Pros

Very simple and easy to learn. Great customer support

Cons

Pricing is in USA dollars so for a Canadian company that makes it tough

December 2018

Zach from East Coast Sprayers

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Gorilla Desk is by far the best CRM software that I have used

The other thing I love about Gorilla Desk is their customer service. They are easy to get on the phone or through the support chat on their website and have been extremely helpful and responsive to any questions I have. The last CRM I used I could never get anyone on the phone to help me if I had any questions. But Gorilla Desk always has someone available to help me and they go the extra mile for their customers. I can't recommend this software enough.

Pros

It is incredibly easy to use and intuitive. It has a TON of helpful features and best of all our customers really enjoy how easy it is to pay through Gorilla Desk as well as receive notifications about their scheduled service. Everything is well organized and make sense and the other amazing feature is the huge variety of various reports you can generate through it. This software is a must have for small business owners in any sort of service industry. It blows any other CRMs/scheduling software out of the water!

Cons

Honestly, I haven't found anything that I don't like yet. The only thing I can think of is to possibly have a way to distinguish between estimates and jobs on the technicians schedule, like maybe with a different colored border or something for an estimate, but that's really it.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

4 of 5

November 2018

Great for Scheduling

Pros

I think it's great for scheduling and streamlining your process.

Cons

I cant think of anything bad to say, it's a good software.

November 2018

Timothy from Xtreme Xterminating

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Amazing Service

Beginning with no more expense buying expensive NCR forms. It is all on my documents. It has saved me thousands in printing expenses alone. I am beyond estatic with this program and company. Outstanding leadership and support. This program also makes interacting with your customers just top notch. Almost 100% of my customers love the email and text notifications and being able to pay online right there in the email that is sent. It also helps with collections. Once again, what are you waiting for get started today.

Pros

This has got to be one of the most amazing programs that I have come along. I was using a computer based program that crashed on me when a friend led me to Gorilla Desk. The customer support is noting short of Outstanding. They are there by your side step by step as you begin your journey. It has made running my company so much better. I can now run it from the field instead of sitting behind a desk. You will never be disappointed with this program or company. I now have all my forms on this site and it makes interaction with my customers, especially new ones, so much better. I can not stop singing the praises of Tim and the rest of the crew. What are you waiting for get started.

Cons

When you put timeoff in the system, you can not edit that entry. You have delete it and start all over. That is a very small problem that I feel very strong will be fixed. They jump on it real quick to get it fixed.

October 2018

Natasha from Last Call Pest Services

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Good Software

Pros

It was easy to learn how to use this software.

Cons

I haven't had many issues with the software since we started using it.

October 2018

Mark from CVA Pest Control

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Great software

Awesome software. I've even offered to buy the company.

Pros

Mobile use ability. The software runs independently on a Mac

Cons

The lack of ability to be able to design tech signature. Lack of ability to integrate other credit/debit card processing like Square instead of Stripe. Stripe charges fees on the total charge while square charges fees on the charge minus sales tax, plus square deposits in my back within 24 hrs. Stripe makes you wait several days if not a week or more. Be that as it may, its a small price to pay for excellent software.

October 2018

Matthew from Zeroach Pest & Termite

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Easy and Simple

I learned to appreciate Gorilla Desk after I moved to Pestroutes. Big mistake. Gorilla desk is a pretty fantastic software for a small operation. I think that scheduling could be better but a lot could have changed in the 1.5 years since I left them. I have an acquaintance that runs a great pest operation with a few employees in my town using Gorilla Desk and he still loves it. I may wind up moving back to it this year.

Pros

The mobile app and I think that scheduling was pretty good.

Cons

At the time that I was using Gorilla Desk, there wasn't as much info readily available for learning to effectively use its features. I believe that has changed quite a lot. I also really wish that they had a job pool. I think that they should implement a customer portal and make scheduling a little smoother.

September 2018

Matt from Santa's Elves Holiday Lighting & Decor, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Top Notch Customer Service!

My experience has been phenomenal. The customer service at gorilla desk has hit it out of the park for me. They respond very quickly and get troubleshooting taken care of almost immediately.

Pros

Ease of use. The software has been designed in a way that getting around from task to task is very simple. My efficiency has already doubled in a weeks time. Can't wait to see what I think in a month or two.

Cons

Haven't found anything yet. Love this software!

September 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

September 2018

Love it!

Pros

Customer support is wonderful. Functionalities continue to grow.

Cons

You need an internet connection at all times - no ability to work offline

July 2018

Serge from Strategic Termite & Pest Control, LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

It's easily the single most important investment I made in my new small business!

Again, too many to list but I would say that primarily, it put me in the same league as the big boys from day one as far as from a total professional standpoint. Also it allows a small business like mine to do the work of an office staff automatically and efficiantly.

Pros

Wow, where do I start? Fast and friendly customer support for starters. Value for the money. They keep adding new features which make an owner operator like me, appear to the customer, as sophisticated as the bigger companies! There's a ton more I can list but suffice it to say, I recommend this to anyone I know who has not only a pest control business, but any business with recurring customers. Keep up the excellent work GorillaDesk! I look forward to growing with you!

Cons

Are you kidding? I Love GorillaDesk!!! I literally cannot find one thing I don't like about it. If I had to nit pick, I would say that I'd love to see a weather widget incorporated on the calendar. But again that's not even a complaint.

July 2018

Billie from Billie's Vacations

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

July 2018

Amazing Saves so much time

Pros

Gorilla desk is amazing. It allows me to use less paperwork and also makes scheduling a breeze. I love that it combines all of my needs into one program.

Cons

The price is a bit high for me. I would prefer to pay less in all honesty. I can't really justify paying for this software.

July 2018

Michael from Santa Fe Pest Control

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Very good software

Pros

The software makes it very easy to run a buisness by doing everything for you. The wireless feature is nice as well.

Cons

I wish there was a feature that allowed you to continue to use it without wireless convection......

July 2018

Michael from Midwest Pest Solutions

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

After trying 4 other apps, this one was perfect for us without any changes!

Pros

I signed up for the trial period, but my business partner had already purchased it so I didn't need the trial. We are currently using it and it is so perfect for us, we've tried four other apps that promised customization and it would work for us, none did. GorillaDesk is perfect and we don't need to change anything about it, it literally saves us 10 to 20 hours a week and keeps us both in constant contact about jobs and their status, not to mention planning upcoming weeks work by just checking the app and easily contacting customers straight from the app without shuffling through papers or texting back and forth with my business partner, just a quick tap in the customer info and you are talking to them or sent them a message, once you get a reply it's one tap and anybody else in your company knows if the job is confirmed to go, rescheduled, or still unconfirmed to go. Plus with a quick note they know why without having to call or text you to find out why. We spend a bunch of time texting/calling if a job is done or not, but now we look and know if it is or not, THIS SAVES ME SO MUCH TIME AND REDUCES STRESS, Thank you for inventing this!

Cons

The only downfall is the time entering all customer info, but that is not their fault, yes you could import info, but this way you custom enter the info in the notes for each individual customer so you don't forget the details and personalize each customer, so worth it!

April 2018

Yeshuwanth from Choose portal Pvt Ltd

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

April 2018

Very pleased with the platform

Pros

Easy to use on variety of formats. I work from a desktop in the office, the guys use phones in the field and everyone has access to the same information

Cons

I don't love the part that something's are not easy to find but customer service is always there to help. And I wash the billing for separate services all came out at once and not on separate days

April 2018

Amber from Landon's Pest Control

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

We can fit most of our needs into one software.

Pros

Easy to use, lots of features and capabilities. gReat customer service. Once set up, it pretty much does the work for you. I am able to spend more time on other aspects of our business. The owner is very hands on and genuinly wants all of his customers to succeed and will go above and beyond to help. Greatest software we have used. One of the best decisions we have made for our business!

Cons

I really do not have any cons. They are always listening to customer feedback and catering to our needs.

March 2018

Linda from Mosquito Plus LLC dba Mosquito-MD

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

We have been using GorillaDesk for a few years. It's easy, functional and the support team rock.

Peace of mind

Pros

The scheduling the ability to personalize each job type, the cost and the features it affords a small business. It makes our workflow much easier and I appreciate knowing where all the technicians are at all times. Really appreciate the response time of the response team.

Cons

I really can't decide what I least like about the software, I guess it would be pricing everytime you add a user or a schedule it's an additional cost.

March 2018

McKay from Bin Blasters

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

Total lifesaver.

Pros

I have tried running a business using spreadsheets and sending bills and collecting payments manually. Using this app has replaced 40 hours a week worth of work.

Cons

I don't use it for pest control and my appointments don't last longer than 5 min. I am unable to see in the app who is my next appointment unless I change it to an appointment of 30 min or longer. I then have issues using the route scheduler due to having 50 appointments in one day. It will just push them to the next day. I wish you could "force" all appointments to stay in the same day.

March 2018

Ohavia from GHS

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

Far sighted - Best at seeing the whole picture

Pros

The map, everything on one page, ease of changing routes. great customer service, account credits!!! no one else does it right!...Well almost right..should not count as credits and should not be taxed :)

Cons

You need CRM!! A way to move multiple people on the calendar. Need to automatically pull the tax bracket from the address. Need Have two people with same address. More triggers. ie. if tech selects on my way then customer can get an email

March 2018

Dan from Nature's Balance Pest Control

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

Very pleased with the platform overall, but still looking for new features to improve functionality,

Great visibility into our business, customer segmentation, revenue patterns, etc. Accessible by all team members with custom filters to protect sensitive information.

Pros

1) Mobile functionality
2) Easy to learn
3) Dependable - very little down time
4) Responsive support

Cons

1)Not able to move entire days schedules at once i.e. "rainouts"
2)Not able to easily get daily revenue totals for techs that are paid on production. Must total manually.
3)Not able to have multiple appointment reminder in "manual mode"
4) Need more training videos or how to's so that we can maximize the value of the software

March 2018

Heather from SWAT Pest Control, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

March 2018

User friendly

Ease of communication between office and technicians.

Pros

Easy to use on variety of formats. I work from a desktop in the office, the guys use phones in the field and everyone has access to the same information

Cons

Can not go back to view a sent email . Add email for realtor with email going to buyer would be helpful.