GorillaDesk Software

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FrontRunners 2021

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About GorillaDesk

GorillaDesk is a cloud-based field service management (FSM) solution designed for pest control businesses. Key features include pest activity tracking, pesticide usage tracking, scheduling, customer service history, dispatch management, fleet management, billing and invoicing and mobile access. GorillaDesk helps users to keep track of their devices by attaching barcodes to traps and other related equipment. The solution also helps users to create jobs, assign them to a particular team member, attach files from external accounts and access the customer data from multiple devices. Additionally, GorillaDesk features a drag-and-drop calendar and provides users with functionalities such as email automation, document management and cost estimation. Users are also of...

GorillaDesk Pricing

Starting at $49 per month per technician or schedule managed for the Basic plan. Pro plans starting at $99 per month per technician or schedule managed. Pricing increases based on the number of schedules.

Starting price: 

$49.00 per month

Free trial: 

Available

Free version: 

Not Available

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GorillaDesk User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 245 reviews

User Profile

Jeremy

Verified reviewer

Company size: 1 employee

Industry: Consumer Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2019

They have got this right !!!!!

The corporate location that you need to call for help are ALWAYS willing to take the time to help you figure out whatever you are struggling with. I have been using this software from the start of my business in 2017 and I believe that the GorrillaDesk team have made themseves INDESPENSIBLE to my business. I now cannot imagine going back and working without it. I Love GorrillaDesk!!!!!

Pros

Convenience and ease of use. Allows my business to be 100% Digital Figures my taxes for me. The Automatic emails are the best part of this software. Gorrilladesk pricing is on point to make this product usable for everyone

Cons

That the estimates sent to customers dont have the signature function unless you are WITH the customer. I am sure that this will be fixed soon though with an update.

Reasons for choosing GorillaDesk

Pricing The fact that GorrillaDesk was relatively new. Chris Created it for any service bussiness but designed it around the Pest Control Industry.

Tawndra

Company size: 2-10 employees

Industry: Chemicals

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2020

Lifesaver

It has been a pleasure working with this company. There Tech Support is amazing and I have always has an answer within minutes of submitting a question or problem. After having a terrible experience with another software company, I was terrified to try anything else. Man am I so glad I went with GorillaDesk. Can't wait to see what this years holds for our company after seeing what the program did for us last year.

Pros

The ease of operating the program is a plus, but the residual work and income that it has generated, by utilizing the program has made a huge difference in our numbers! Customer's love being able to pay online, receive reminders, and confirm appointments by text or email. The response has been great.

Cons

The only thing that I would change is the ability to move time off without deleting it and starting over. That is being extremely petty though.

Reasons for choosing GorillaDesk

The simplicity of it. Didn't have as many bells and whistles, but was just what we needed.

Reasons for switching to GorillaDesk

Terrible - did not work like they promised, hard to use. Thought I was loosing my mind it was so complicated for me as well as the techs. Bad experience all the way around!!!

Theresa

Company size: 2-10 employees

Industry: Consumer Services

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

November 2021

Excellent value and ease of use.

I have a great experience working with [SENSITIVE CONTENT] and his team. [SENSITIVE CONTENT] is very helpful and patient. After a few days of working with the program, it really is a breeze navigating in it.

Pros

Features that are beneficial are ease of use, tech support, scheduling, estimates and work orders. The clean look of the program makes it easy to maneuver and work with. Offline mode is great for techs In hard to reach areas and allows them to keep working. Entering payments when they get back online or after returning to the office is a breeze.

Cons

Not being able to see a email sent. ———-

Reasons for choosing GorillaDesk

Ease of use and clients recommendations and reviews. We also decided to go with [SENSITIVE CONTENT] because he is a local businessman that started out small.

Reasons for switching to GorillaDesk

Needed a more efficient system that is also up to date for 2021.

Chris

Company size: 1 employee

Industry: Facilities Services

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2021

Very happy user!

The best short statement I can make to describe my impression with GorillaDesk at this point, would be to say that all of the other competing software packages I've used before seem to be designed around what works for the software company, whereas GorillaDesk is designed with what makes sense for the end user in mind, and what is convenient for them, whether technicians, managers, sales, or dispatch.

Pros

My favorite part of GorillaDesk is the ease with which I can complete my work orders. I also love the integrated invoicing and E-signatures. There are many features available that I haven't taken advantage of yet, so I'm sure I'll only get happier with this software as time goes on.

Cons

I can't really think of any off of the top of my head, I know I've had the thought at times that I wish this or that were a bit different, but the fact that I can't remember them now demonstrates how minor they are. Biggest thing I'd like to see is a more affordable card processor. I just remembered one other thing, if this feature exists, I haven't figured it out yet, but it would be nice to be able to type in a custom location code in the material usage section. Sometimes you run into a situation where what you used, or where you used it, or how you used it, aren't easily described by the choices available, although I am aware you can customize them from the desktop, but some of the more obscure ones you wont realize until they are encountered.

David

Company size: 1 employee

Industry: Chemicals

Time used: Less than 12 months

Review Source

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

October 2019

Doesn’t work!

There are way too many steps Involved with this software. As an end user and a business owner this software is way to frustrating to figure out, the customer support is not open after 5pm, which doesn’t work on the West coast. I have used two other software packages in the past that worked well and tried GorillaDesk because they are half the cost but it turns out to be twice the expense if it doesn’t work. I do NOT recommend this software. It’s very amateurish and has cost me ten times the amount of time trying to figure it out than if I simply did hard copies of everything.

Pros

Nothing about this software works, it’s very cheap. I do not recommend it.

Cons

Ease of use, Functionality, Price, customer service, too many steps. I paid in full for this software and after using it for 6 months it’s really just garbage. I was told there is no refund of unused months available. I do NOT recommend this software.

Switched From

FieldRoutes

Reasons for switching to GorillaDesk

Price but because the software doesn’t work, there are too many steps involved, it’s cost twice as much as a pricier competitor.

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