Device tracking
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10About GorillaDesk
GorillaDesk is a cloud-based field service management (FSM) solution designed for pest control businesses. Key features include pest activity tracking, pesticide usage tracking, scheduling, customer service history, dispatch management, fleet management, billing and invoicing and mobile access.
GorillaDesk helps users to keep track of their devices by attaching barcodes to traps and other related equipment. The solution also helps users to create jobs, assign them to a particular team member, attach files from external accounts and access the customer data from multiple devices.
Additionally, GorillaDesk features a drag-and-drop calendar and provides users with functionalities such as email automation, document management and cost estimation. Users ar...
221 Reviews of GorillaDesk
Average User Ratings
Overall
4.82 / 5 stars
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
May 2019
Jeremy from Spidermen Services
Verified Reviewer
Company Size: 1 employee
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
They have got this right !!!!!
The corporate location that you need to call for help are ALWAYS willing to take the time to help you figure out whatever you are struggling with. I have been using this software from the start of my business in 2017 and I believe that the GorrillaDesk team have made themseves INDESPENSIBLE to my business. I now cannot imagine going back and working without it. I Love GorrillaDesk!!!!!
Pros
Convenience and ease of use. Allows my business to be 100% Digital Figures my taxes for me. The Automatic emails are the best part of this software. Gorrilladesk pricing is on point to make this product usable for everyone
Cons
That the estimates sent to customers dont have the signature function unless you are WITH the customer. I am sure that this will be fixed soon though with an update.
Reasons for Choosing GorillaDesk
Pricing The fact that GorrillaDesk was relatively new. Chris Created it for any service bussiness but designed it around the Pest Control Industry.
January 2020
Tawndra from Rusty's Bug Stop
Company Size: 2-10 employees
Industry: Chemicals
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Lifesaver
It has been a pleasure working with this company. There Tech Support is amazing and I have always has an answer within minutes of submitting a question or problem. After having a terrible experience with another software company, I was terrified to try anything else. Man am I so glad I went with GorillaDesk. Can't wait to see what this years holds for our company after seeing what the program did for us last year.
Pros
The ease of operating the program is a plus, but the residual work and income that it has generated, by utilizing the program has made a huge difference in our numbers! Customer's love being able to pay online, receive reminders, and confirm appointments by text or email. The response has been great.
Cons
The only thing that I would change is the ability to move time off without deleting it and starting over. That is being extremely petty though.
Reasons for Choosing GorillaDesk
The simplicity of it. Didn't have as many bells and whistles, but was just what we needed.
Reasons for Switching to GorillaDesk
Terrible - did not work like they promised, hard to use. Thought I was loosing my mind it was so complicated for me as well as the techs. Bad experience all the way around!!!
October 2019
David from Along Came A Spider Pest Control
Company Size: 1 employee
Industry: Chemicals
Time Used: Less than 12 months
Review Source
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
October 2019
Doesn’t work!
There are way too many steps Involved with this software. As an end user and a business owner this software is way to frustrating to figure out, the customer support is not open after 5pm, which doesn’t work on the West coast. I have used two other software packages in the past that worked well and tried GorillaDesk because they are half the cost but it turns out to be twice the expense if it doesn’t work. I do NOT recommend this software. It’s very amateurish and has cost me ten times the amount of time trying to figure it out than if I simply did hard copies of everything.
Pros
Nothing about this software works, it’s very cheap. I do not recommend it.
Cons
Ease of use, Functionality, Price, customer service, too many steps. I paid in full for this software and after using it for 6 months it’s really just garbage. I was told there is no refund of unused months available. I do NOT recommend this software.
Reasons for Switching to GorillaDesk
Price but because the software doesn’t work, there are too many steps involved, it’s cost twice as much as a pricier competitor.
November 2020
Brandon from Savage Pest Solutions
Company Size: 1 employee
Industry: Environmental Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2020
Pest Control Software
Great customer support, at start of use, customer service checked in often to make sure all was well
Pros
I have been pleasantly pleased with the ease of use while in the field and the cost of this software beat others I researched in the market
Cons
Formal training via live video or zoom would be beneficial for new users to ease the starting process
Reasons for Choosing GorillaDesk
Mainly cost
December 2019
Jeff from Nukingstreet Pest & Wildlife Control LLC
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Best option for pest control software
I do not feel like I am just a number. GD continues to grow and adds features to their product.
Pros
Ease of use, customer service their updates were actually useful.
Cons
Doesn’t have all the bells and whistles
Reasons for Choosing GorillaDesk
The sales were very pushy and their plans reminded me too much of PestPac.
Reasons for Switching to GorillaDesk
It was outdated and they just wanted to get paid.
