GorillaDesk software


158 reviews(5.0/5)
158 reviews(5.0/5)

GorillaDesk is a cloud-based field service solution suitable for cleaning services, commercial equipment, electrical services, pest control, plumbing and property maintenance organizations. The solution is suitable for small and midsize businesses.

Modules and key features include device tracking, scheduling, document management, email automation and reporting. GorillaDesk’s scheduling module enables operations managers to streamline process flows, minimize route distances, automate notifications, create recurring service requests and reduce the cost of transportation for field agents.

The pricing is on a monthly or annual subscription basis that suits individual users as well as small and midsize businesses. Support is provided through email, live chat, an online portal, FAQs and the phone. The platform can be integrated with third-party software such as QuickBooks Online, Stripe, Google Maps and Amazon web services.

Supported Operating System(s):
Web browser (OS agnostic)

158 Reviews of GorillaDesk

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  • Matt from Santa's Elves Holiday Lighting & Decor, LLC

    Number of employees: 2-10 employees

    September 2018

    Top Notch Customer Service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    My experience has been phenomenal. The customer service at gorilla desk has hit it out of the park for me. They respond very quickly and get troubleshooting taken care of almost immediately.

    Pros

    Ease of use. The software has been designed in a way that getting around from task to task is very simple. My efficiency has already doubled in a weeks time. Can't wait to see what I think in a month or two.

    Cons

    Haven't found anything yet. Love this software!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 10,000+ employees

    September 2018

    Love it!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    Customer support is wonderful. Functionalities continue to grow.

    Cons

    You need an internet connection at all times - no ability to work offline

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Serge from Strategic Termite & Pest Control, LLC

    Number of employees: 1 employee

    July 2018

    It's easily the single most important investment I made in my new small business!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Again, too many to list but I would say that primarily, it put me in the same league as the big boys from day one as far as from a total professional standpoint. Also it allows a small business like mine to do the work of an office staff automatically and efficiantly.

    Pros

    Wow, where do I start? Fast and friendly customer support for starters. Value for the money. They keep adding new features which make an owner operator like me, appear to the customer, as sophisticated as the bigger companies! There's a ton more I can list but suffice it to say, I recommend this to anyone I know who has not only a pest control business, but any business with recurring customers. Keep up the excellent work GorillaDesk! I look forward to growing with you!

    Cons

    Are you kidding? I Love GorillaDesk!!! I literally cannot find one thing I don't like about it. If I had to nit pick, I would say that I'd love to see a weather widget incorporated on the calendar. But again that's not even a complaint.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Billie from Billie's Vacations

    July 2018

    Amazing Saves so much time

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Gorilla desk is amazing. It allows me to use less paperwork and also makes scheduling a breeze. I love that it combines all of my needs into one program.

    Cons

    The price is a bit high for me. I would prefer to pay less in all honesty. I can't really justify paying for this software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Michael from Santa Fe Pest Control

    July 2018

    Very good software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software makes it very easy to run a buisness by doing everything for you. The wireless feature is nice as well.

    Cons

    I wish there was a feature that allowed you to continue to use it without wireless convection......

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Michael from Midwest Pest Solutions

    July 2018

    After trying 4 other apps, this one was perfect for us without any changes!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I signed up for the trial period, but my business partner had already purchased it so I didn't need the trial. We are currently using it and it is so perfect for us, we've tried four other apps that promised customization and it would work for us, none did. GorillaDesk is perfect and we don't need to change anything about it, it literally saves us 10 to 20 hours a week and keeps us both in constant contact about jobs and their status, not to mention planning upcoming weeks work by just checking the app and easily contacting customers straight from the app without shuffling through papers or texting back and forth with my business partner, just a quick tap in the customer info and you are talking to them or sent them a message, once you get a reply it's one tap and anybody else in your company knows if the job is confirmed to go, rescheduled, or still unconfirmed to go. Plus with a quick note they know why without having to call or text you to find out why. We spend a bunch of time texting/calling if a job is done or not, but now we look and know if it is or not, THIS SAVES ME SO MUCH TIME AND REDUCES STRESS, Thank you for inventing this!

    Cons

    The only downfall is the time entering all customer info, but that is not their fault, yes you could import info, but this way you custom enter the info in the notes for each individual customer so you don't forget the details and personalize each customer, so worth it!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Yeshuwanth from Choose portal Pvt Ltd

    April 2018

    Very pleased with the platform

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use on variety of formats. I work from a desktop in the office, the guys use phones in the field and everyone has access to the same information

    Cons

    I don't love the part that something's are not easy to find but customer service is always there to help. And I wash the billing for separate services all came out at once and not on separate days

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Amber from Landon's Pest Control

    April 2018

    We can fit most of our needs into one software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use, lots of features and capabilities. gReat customer service. Once set up, it pretty much does the work for you. I am able to spend more time on other aspects of our business. The owner is very hands on and genuinly wants all of his customers to succeed and will go above and beyond to help. Greatest software we have used. One of the best decisions we have made for our business!

    Cons

    I really do not have any cons. They are always listening to customer feedback and catering to our needs.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Linda from Mosquito Plus LLC dba Mosquito-MD

    Number of employees: 2-10 employees

    March 2018

    We have been using GorillaDesk for a few years. It's easy, functional and the support team rock.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Peace of mind

    Pros

    The scheduling the ability to personalize each job type, the cost and the features it affords a small business. It makes our workflow much easier and I appreciate knowing where all the technicians are at all times. Really appreciate the response time of the response team.

    Cons

    I really can't decide what I least like about the software, I guess it would be pricing everytime you add a user or a schedule it's an additional cost.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • McKay from Bin Blasters

    Number of employees: 1 employee

    March 2018

    Total lifesaver.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I have tried running a business using spreadsheets and sending bills and collecting payments manually. Using this app has replaced 40 hours a week worth of work.

    Cons

    I don't use it for pest control and my appointments don't last longer than 5 min. I am unable to see in the app who is my next appointment unless I change it to an appointment of 30 min or longer. I then have issues using the route scheduler due to having 50 appointments in one day. It will just push them to the next day. I wish you could "force" all appointments to stay in the same day.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ohavia from GHS

    March 2018

    Far sighted - Best at seeing the whole picture

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The map, everything on one page, ease of changing routes. great customer service, account credits!!! no one else does it right!...Well almost right..should not count as credits and should not be taxed :)

    Cons

    You need CRM!! A way to move multiple people on the calendar. Need to automatically pull the tax bracket from the address. Need Have two people with same address. More triggers. ie. if tech selects on my way then customer can get an email

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Dan from Nature's Balance Pest Control

    Number of employees: 2-10 employees

    March 2018

    Very pleased with the platform overall, but still looking for new features to improve functionality,

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great visibility into our business, customer segmentation, revenue patterns, etc. Accessible by all team members with custom filters to protect sensitive information.

    Pros

    1) Mobile functionality
    2) Easy to learn
    3) Dependable - very little down time
    4) Responsive support

    Cons

    1)Not able to move entire days schedules at once i.e. "rainouts"
    2)Not able to easily get daily revenue totals for techs that are paid on production. Must total manually.
    3)Not able to have multiple appointment reminder in "manual mode"
    4) Need more training videos or how to's so that we can maximize the value of the software

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Heather from SWAT Pest Control, LLC

    Number of employees: 2-10 employees

    March 2018

    User friendly

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    Ease of communication between office and technicians.

    Pros

    Easy to use on variety of formats. I work from a desktop in the office, the guys use phones in the field and everyone has access to the same information

    Cons

    Can not go back to view a sent email . Add email for realtor with email going to buyer would be helpful.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kenneth from ARMS Pest Management

    March 2018

    LOVE, LOVE, LOVE GorillaDesk

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    -Easy to use and teach to use
    -Customer Support is Awesome! Easy to message them through the system or email them.
    -Constant updating and adding many new functions and options at customers request
    -Mobil app is easy to use and lessons the chances of information getting lost between tech and office.
    -Mobile documents, less chances of missing paperwork from field
    -Texting and emailing appointment notifications with clients, our clients love this even the older ones. We thought a lot of our clients would not like this function, but they love it and they love the fact that they can message us through the system and they do not have to call us on the phone
    -Online storage of Credit Cards and the option for Clients to pay their bill with the Online Bill Pay option

    Cons

    -Would like an option to email directly from GD and have the email stored in the system notes
    -Would like top notes for each location under a client, at this time there is one main top note and it shows up on all locations under a client.
    -Would like to lock appointment slots and have National Holidays show up on the Calendar
    -Able to make adjustments to Time Off vs. deleting and reentering it.
    -Client No Show Button (like the Reschedule) , we like to keep track of this.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Justin from Barton Family Pest Control

    March 2018

    Great Software! Great Company! Easy to Use! In a Good Price Range!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It gave me and my wife more time back by sheduling and billing almost automatically

    Pros

    Ease of Use easy setup and automatic appointment setting and reminder. Great customer service love it.

    Cons

    I don't love the part that something's are not easy to find but customer service is always there to help. And I wash the billing for separate services all came out at once and not on separate days

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Greg from Zappem Pest Control

    March 2018

    Easy to use and everything you need is at your finger tips.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I can send all my invoices to my customers e-mails, my customers can pay on-line ( which I have been told by customers it's easy ) I can access all my customers info from my phone, I-pad or desk top computer. I am able
    To take credit card payments,

    Cons

    That I have to pay monthly for the service, I wish I could pay one flat fee and get the same software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Adam from Adam's Pest Control

    March 2018

    GorillaDesk has been a tremendous blessing to our company.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Support...the team is great and fast. It is like they are partners in helping our business to succeed.

    Cons

    We like the progression of app functionality, we just wish it was happening faster than it is. We did like to be able to pick our own credit card processor.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jeff from Viking Pest Defense

    Number of employees: 1 employee

    March 2018

    The product is intuitive and functions great!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It has everything I need tailored to by pest control business. The reports for chemical usage and tracking customers and payments is fantastic!

    Pros

    Makes me look like a Pro! For service and sales I am good, but this product makes me look like superstar with my customers!

    Cons

    Sometimes you have to power off the mobile device to update changes.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Joshua from Veteran Pest Control

    March 2018

    Been with GD from the beginning of my business, have never had an issue

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use. As soon as I started GD, I knew pretty much how to navigate through the software to set everything up quick!

    Cons

    Needs to have alittle more usability from the Mobil platform.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Summer from General Pest Solutions LLC

    March 2018

    It's been very helpful for our pest control business and has helped us manage our customers well.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's great for small businesses and the user interface was easy to pick up. It helped keep all of our customers in order and to keep track of all of ur routes.

    Cons

    At this time there isn't anything that immediately comes to mind in regards to the negatives of this program.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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