GorillaDesk

RATING:

4.83

(260)

About GorillaDesk

GorillaDesk is a cloud-based field service management (FSM) solution designed for pest control businesses. Key features include pest activity tracking, pesticide usage tracking, scheduling, customer service history, dispatch management, fleet management, billing and invoicing and mobile access. GorillaDesk helps users to keep track of their devices by attaching barcodes to traps and other related equipment. The solution also helps users to create jobs, assign them to a particular team member, attach files from external accounts and access the customer data from multiple devices. Additionally, GorillaDesk features a drag-and-drop calendar and provides users with functionalities such as email automation, document management and cost estimation. Users are also of...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

GorillaDesk Pricing

Starting at $49 per month per technician or schedule managed for the Basic plan. Pro plans starting at $99 per month per technician or schedule managed. Pricing increases based on the number of schedules.

Starting price: 

$49.00 per month

Free trial: 

Available

Free version: 

Not Available

Device tracking
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GorillaDesk Reviews

Overall Rating

4.83

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for GorillaDesk

1 - 5 of 258 Reviews

User Profile

Matthew

Verified reviewer

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2018

Great Service

PROS

This program is best for companies that aren't that big like Orkin or Terminix. The program is well suited for newer companies looking to run from one to 15 employees and the routing options and software for using your phone in the field makes leaving a paper service slip a thing of the past.

CONS

Glitchs like all software, but the team will work with you on any problem til they are resolved. No phone interaction between the company and the customer. Email is great, but when you need something resolved, its usually when you are in the field and away from the computer, a phone conversation is always the best way to explain the problems that you are having.

David

Chemicals, 1 employee

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Outstanding product

Outstanding. Even when my online help got sick and was unable to be available for the appointment, the lady that answered the phone was able to step right in on a moments notice. Great cross training.

PROS

Everything. So super user friendly. I am not that savvy with software and was able to not only implement it, but feel comfortable with it with only a few hours of online help. Everything is right there, not several clicks away. The mobile version has just about everything I need, especially as an owner operator.

CONS

Not much really. If I was forced to put something, maybe make the tech signature needed to end an appointment. If that was an option, that would be great, as it is required on everything in the pest control industry. But that is really just a super minor issue that is really just more of something that would force someone forgetful like myself to check it off. But It has become habit to just do it.

Reason for choosing GorillaDesk

After my poor experience at WorkWave, not being able to realize that work wave was simply not for me, then being forced to pay the balance, the free trial and no contract was pretty big. I do not see me using any other software.

Reasons for switching to GorillaDesk

Even though I had used pest pac at a previous employer, it was very “clicks” and overly complicated. Did not see the cost of it as an issue, until they said I was to pay the entire contract even though I was VERY UNSATISFIED with the product even after ALOT of effect went into trying to make it workout for me. The best offer presented to me was pay the entire balance in one sum and then not have access to the software. That is actually the 100% truth. Left an awesome review for GorillaDesk in the poor review I left for them.

Michael

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed March 2018

Was told it was easy to learn it's not...

CONS

It's not great. I think it's over priced for what I have to use it for. Just need it to print tickets monthly and can't do that without extra charges for more stuff I don't need. It's ridiculous.

Tom

Consumer Services, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2023

GorillaDesk for pest control companies

The few small problems that I’ve had have been corrected quickly. Customer service is definitely a high priority.

PROS

I like the the Chemical used and locations are on the work orders and invoices. The saves me from writing separate chemical tickets. I can also see what has been done in the past at each location.

CONS

I really haven’t had any bad experiences with GorillaDesk.

Reason for choosing GorillaDesk

I got the free trial and it was very user friendly. I made my decision day one.

Crystal

Consumer Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2019

Gorilla Desk is great!

Great! When we signed on, we knew that they were a new company and we would have the opportunity to help influence the development of the program features.

PROS

It is very intuitive and easy to use. It has all the features we need for our technicians in one place. They are able to perform all of their daily functions from the app.

CONS

As the Office Manager, I wish it had more reporting functions and we could pick and choose what extra features we wanted, instead of upgrading completely to pro. But I would not sacrifice my techs ease of use and functionality for my reporting.

Reason for choosing GorillaDesk

The functionality for my techs. It is easy to use and has everything a route/sales tech would need in the field in one app! The price point also made it very desireable.