This program is best for companies that aren't that big like Orkin or Terminix. The program is well suited for newer companies looking to run from one to 15 employees and the routing options and software for using your phone in the field makes leaving a paper service slip a thing of the past.

Glitchs like all software, but the team will work with you on any problem til they are resolved. No phone interaction between the company and the customer. Email is great, but when you need something resolved, its usually when you are in the field and away from the computer, a phone conversation is always the best way to explain the problems that you are having.

Outstanding. Even when my online help got sick and was unable to be available for the appointment, the lady that answered the phone was able to step right in on a moments notice. Great cross training.

Everything. So super user friendly. I am not that savvy with software and was able to not only implement it, but feel comfortable with it with only a few hours of online help. Everything is right there, not several clicks away. The mobile version has just about everything I need, especially as an owner operator.

Not much really. If I was forced to put something, maybe make the tech signature needed to end an appointment. If that was an option, that would be great, as it is required on everything in the pest control industry. But that is really just a super minor issue that is really just more of something that would force someone forgetful like myself to check it off. But It has become habit to just do it.

It's not great. I think it's over priced for what I have to use it for. Just need it to print tickets monthly and can't do that without extra charges for more stuff I don't need. It's ridiculous.

The few small problems that I’ve had have been corrected quickly. Customer service is definitely a high priority.

I like the the Chemical used and locations are on the work orders and invoices. The saves me from writing separate chemical tickets. I can also see what has been done in the past at each location.

I really haven’t had any bad experiences with GorillaDesk.

Great! When we signed on, we knew that they were a new company and we would have the opportunity to help influence the development of the program features.

It is very intuitive and easy to use. It has all the features we need for our technicians in one place. They are able to perform all of their daily functions from the app.

As the Office Manager, I wish it had more reporting functions and we could pick and choose what extra features we wanted, instead of upgrading completely to pro. But I would not sacrifice my techs ease of use and functionality for my reporting.