Kickserv is a cloud-based field service management solution that provides small businesses, tools and functionalities, which help them to manage leads, estimates, team's schedules, jobs, invoices and payments.

Kickserv can be tailored to suit businesses in various industries that include cleaning services, plumbing, HVAC and electrical. It features contact management, billing and invoicing, work order management, driver scheduling, dispatching goods and more.

Kickserv provides users a custom user interface that allows them to monitor various aspects of their organization's workflow,s update and distribute invoices, monitor field technician status and more. The solution offers mobile applications for iOS and Android devices that help technicians and workers to send automated or custom job updates, notes and comments to the team in the office.

Kickserv supports integration with QuickBooks Online, QuickBooks Desktop and Xero. Services are offered on a monthly subscription basis that includes support via phone, email and other online resources.



222 Reviews of Kickserv

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 222 reviews

December 2018

Diane from Action Overhead Door

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Helpful Software to Assist in Tracking All Our Office Needs

Pros

Love that this tracks invoices, jobs we have, customer contact information, sends invoices and keeps track of technician location.

Cons

Need to work on the Quickbooks sync because it seems a little glitchy. It is hard when you have multiple locations under one contractors name.

November 2018

Ted from AZ Sullivan Homes, Inc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Excellent functionality and ease of use

Kickserv offers us the opportunity to quickly reschedule and update work orders in real time. The Quikbooks integration saves us time and money because we only enter customer info once.

Pros

Kickserv enabled us to scale up the business and offers us excellent tracking for billing, communication, and customer service.

Cons

There are no issues or downside for my company.

Response from Kickserv of Kickserv

Replied December 2018

Thank you Ted. Your loyalty and willingness to take a moment to give us feedback is worth a lot to us. I hope it also helps others. Cheers!

November 2018

Yvonne from Computer Community Hospital

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Great Value for a CRM

My overall experience with Kickserv has be a very positive one. I really have no complaints with this product.

Pros

I love this software. I have been using it for about ten years. It is easy to use and the customer service is terrific.

Cons

Sometimes creating a custom report is a challenge, but I call customer support or start a chat session and I get the issue resolved in a timely fashion.

Response from Kickserv of Kickserv

Replied December 2018

THANK YOU YVONNE! You and your crew have been with us almost since the beginning (2009). This September was you 9th year using Kickserv as your field service manager. It is a pleasure working with you.

October 2018

Rachel from RoofCARE

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Review

Kickserv is great but we are limited. I like the fact it continues to upgrade and that they consider all request. However, there plenty of dynamics that are lacking in the capacity we would like to utilize.

Pros

Continuous improvements that are made that improvement data entries etc

Cons

Does not have all that is needed to use without additional resources.

Response from Kickserv of Kickserv

Replied November 2018

Hello Rachel, Thank you for your feed back and EXCELLENT scoring of support for our product. You and I did discuss your companies desires for more custom type fields on the web and mobile versions and to make some of the fields required. We are working towards a better inventory integration as well as further enhancing our GPS and job costing features.

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

3 of 5

October 2018

Kickserv Review

The software is easy to customize, makes training new employees much easier, and running reports is simple. The customer support team always makes us aware of any changes or down times, and is always responsive to any inquiries or issues we may have.

Pros

The interface is extremely easy to use, and maneuver through. It is also very simple to create your own custom fields, reports, and track data.

Cons

There is no way to track inventory, and modifying customized work orders can sometimes be a nuisance.

Response from Kickserv of Kickserv

Replied October 2018

Hello James, Thank you very much for your time and the review. Your viewpoints were insightful. We are happy to hear how easy it is for new users to learn the flow of Kickserv and get started. We certainly do have inventory on our roadmap of feature requests. It remains a feature that our Quickbooks and Xero integrations do very well. We should discuss how we can enhance the customization of templates such as work orders with each other. I'll reach out to you directly. Thank you again for your review.

September 2018

Jeanine from American Irrigation Repair

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2018

My thoughts

Pros

It suits our business well. Is fairly easy to use and easy to teach to new hires.

Cons

Nothing big. I do have several small suggestions to make usage even more streamlined

Response from Kickserv of Kickserv

Replied October 2018

Hello Jeanine, Thank you for taking your time to give us a review. We do thrive on feedback from our customers like you. I'll reach out to you directly for your ideas for better streamlining the customer flow-line within Kickserv. Cheers!

September 2018

Stephanie from Homeliving Fireplaces

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Works wonderfully

Pros

Seamlessly integrates with our other systems and prints easy to understand work orders. I love the fact that you can get digital signatures for invoices.

Cons

Can't think of anything at the moment. We have been using it for 3 weeks and have not had any issues.

September 2018

Christy from Beutel Repair & Equipment, Inc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2018

Quick to learn, Easy to use, Adapt to your needs

We are able to create estimates and work through an ongoing job without it effecting our bookkeeping within Quickbooks Online. Kickserv has allowed us to track our time records in records within the job record, but then only enter one final labor charge within the invoice itself. We are able to keep greater detailed notes about the piece of equipment without them being accessible to the customer.

Pros

Synchronization with Quickbooks Online.
Basic functions are easy to use.
Adaptable to your companies needs with custom fields and reports.
Directions/maps are integrated into each customer location for quickly planning your days journey.

Cons

You are unable to print report/search results from Kickserv, you are required to export to CSV format.
It does not contain an inventory feature within the software.

Response from Kickserv of Kickserv

Replied October 2018

Christy, Thank you for your time. We very much appreciate the review. Beutel and Kickserv have been working with each other over 9 years now. I can work with you to see if we can come up with a solution for the printing situation. We now have two fabulous features that you may want to check out - Edge and Listings. They are certain to help your company grown

July 2018

JASVIN from University of Nevada-Las Vegas

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Contemporary as ever

Pros

Great customer support when I got stuck utilizing this software, they helped me out while I was on 14 day trial license, and even after that their monthly plan starts at just 29 a month providing tons of features and support.

Cons

They still can improve at customer support and quality assurance by providing consistent software as this one crashes frequent.

July 2018

Rachelle from The Admin Center

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

July 2018

Easy to use and a visually pleasing CRM

Pros

I like how the software is easy to use. I enjoy the layout of the CRM and it is visually pleasing to the eye.

Cons

I wish there was a way I could apply a large payment to multiple invoices at one time. Or wish there was a way I could email multiple invoices in 1 email instead of having to do the above in separate emails or separate payments.

Response from Kickserv of Kickserv

Replied August 2018

Hello Rachelle, Thank you for the feedback. We thrive on the needs and wants of our customers. The single payment applied to multiple invoices is a feature that is on the roadmap. There are some technical challenges involved and we are working to solve those so we can enhance the invoicing work flow which will include statement like capabilities as well.

July 2018

Katie from Above and Beyond Plumbing Services

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

2 of 5

Functionality

2 of 5

July 2018

This program did not work for our company. It was not very user friendly.

Pros

The best part of this program was being able to schedule technicians to their call for the day. It was nice having them all on the same home page and see where each tech was headed.

Cons

Although we had high hopes this program was not user friendly. We tried to use this software for about a year but were unsuccessful. Most invoices did not copy to Quickbooks which caused a lot of confusion when trying to process payment. The customer service dept did not seem bothered with we had issues.

Response from Kickserv of Kickserv

Replied July 2018

Hello Katie, It has been almost 1 ½ years since we last heard from your company. I collaborated with Rene and Dylan at your shop. With approximately 1,000 companies using the Quickbooks and Xero sync, we are experts at resolving sync issues. We are never satisfied until our customers are successfully using all the features of our product. We have made some major steps in enhancing our program. I encourage you to sign-up for a new trial and ask for me personally. I¿ll assist you with integrating your Quickbooks and resolving any customer-flow-line questions.

June 2018

Lawreen from Pacific Crest Landscape

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

Great - easy to use

Pros

Able to schedule jobs and access data anywhere - This is allowing us to service our clients quicker

Cons

Would like to be able to assign a crew to a work order - even thou they are not set up to receive data info.

Response from Kickserv of Kickserv

Replied June 2018

Thank you for the great review. Yes, once you figure out how you can run your business remote from just about anywhere your life changes (and so does your business). We should discuss in our support line this comment about scheduling crews that don't receive email or texts. I feel we do have a solution for that.

May 2018

Debi from Bryant Crematory Services

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

It makes it easy to schedule jobs and keep track of hours

It keeps everything for a job in one place so multiple people can access it.

Pros

The software is easy to use to schedule our service technicians. They also log their hours while on the road which makes submitting their hours for payroll easy.

Cons

Creating reports can be tricky. It's trial and error to find the right fields to use and get them to display correctly.

Response from Kickserv of Kickserv

Replied June 2018

Hello Debi, Thank you for the great review! Reach out to us with our in-app chat support regarding the reports. We are here to help.

May 2018

Diana from Super Gleam

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Functionality

2 of 5

May 2018

It was descent for project management but not useful for our needs

It was easy to use and helpful for task management.

Pros

It was user friendly and our staff had an easy time setting it up for use. It was very visually appealing as well.

Cons

After setup it was not useful for our business model. The notifications of our schedule was helpful but we use iCalendar and it didn't integrate well with it and cause more work for us.

Response from Kickserv of Kickserv

Replied June 2018

Hello Diana, We are sorry that Kickserv did not work out for your office. As most field service businesses have a common "customer-flow-line" there still can be a significant paradigm shift for any organization when implementing a new enterprise wide tool. We would encourage any business curious how Kickserv could improve their productivity and profits to request a phone consultation. We were once the largest family run plumbing service organization in the nation. We love talking about field service. -Pete

May 2018

Darren from A Plus Computer Tech

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Good cloud service that our business can't live without it

sync to quickbooks online

Pros

calendar scheduling, sync quickbooks online, customer database, being able to see on the smartphone, being able to have iCalendar to add to the phone's calendar

Cons

the item can't move up and down, for example, when you are doing the invoice, if you want to put a new item, you have to remove all other iteam and start all over

Response from Kickserv of Kickserv

Replied June 2018

Hello Darren, You have a been a very loyal customer for almost 8 years! Thank you. Good news! The feature to organize your invoice or estimate's list of charges is at the top of our list. I should not be to long.

May 2018

JESSICA from JPC TREE CARE

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

Our experience with the software is good overall.

We can keep track of all the customers/estimates/invoices.

Pros

The software is easy to use. It tells you whether a customer saw or not the invoice/estimate. It allows you to see unpaid invoices.

Cons

-quick book sync doesn't work right, it makes duplicates of all the customers.
-you can not enter different job locations for the same customer, a new customer needs to be created every time there is a new job location

Response from Kickserv of Kickserv

Replied June 2018

Hello Jessica, Thank you for all the stars and confidence you put into using Kickserv for your business. Creating a new service location for a property manager should be easy. Once you have the main property company in your database, it will just a matter of pressing the "new contact" button, filling in the new service address, and checking the box to associate it with the parent company. I'll reach out to you via our in-app chat to assist you with this feature and help with the customer-flow-line.

May 2018

Sharon from JB Solutions

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Easy to learn and use

Pros

It's simplicity and easy to use. Allows you to keep a lot of information for each customer. Especially like be able to search for a contact not only by name but also by house address or phone number.

Cons

Whenever you want to eliminate tags of one sort or another the software will eliminate those tags in existing completed jobs. Why can't the old tags stay in place when we no longer have use for them and want to change or eliminate?

Response from Kickserv of Kickserv

Replied June 2018

Hello Sharon, We are happy that Kickserv is assisting your business be more successful. We do have on the workbench some ideas to make the tagging feature more useful such as creating an active vs inactive element to tags. Thank you for your feedback.

May 2018

Chris from Patriot Mechanical and Pluming

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Very helpful scheduling service

Pros

How easy it is to use and you can update on the road via the app. Nice being able to save pictures to jobs that need to be done or for future reference

Cons

Sometimes the app stops on my phone and has to be restarted. You cannot update customer information while using the app

Response from Kickserv of Kickserv

Replied June 2018

Hello Chris, We very much thrive on good feedback back good reviews. Thank you. The mobile app does allow you to update your contacts information. Please let us know with a support ticket if you have any issues using our service.

May 2018

Debbie from Gutter Cover of Kansas City

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

Overall our experience with Kickserv has been good. There are a few glitches at times.

Pros

The calendar has been easy to use. We do not use it for our installers at this time but use it daily for our sales appointments. For the most part kickserv has been user friendly.

Cons

There are times when we have issues syncing with QuickBooks. It seems this happens when we have one customer with multiple locations. We created our own invoice and estimate template. It would be helpful if this was easier to do and we did not need an HTML guru or it would be helpful if kickserv was more helpful with this. Reports can be confusing to create to pull the information needed. The reports probably took us the longest to figure out how to use. When uploading pictures it is very slow for the sales people when using their ipad in the field.

Response from Kickserv of Kickserv

Replied June 2018

Hello Debbie, We really appreciate your time and the feedback you and your team have provided us. You should always use our chat feature in the program whenever you have a sync issue that you are not able to resolve. We do have plans to make both reporting and possible custom template modifications easier.

May 2018

Jarrad from ServiceCorp - Test and Tag

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

Very happy with the product, I have tried many other products & I feel you have the right value.

Pros

It works the way it's meant to, I know I can rely on it to alert me when jobs are due. Very happy with the product.

Cons

I can't use Opportunities in my business, it doesn't work inline with my business. So unfortunately this is a section of the software that doesn't' work for me,

Response from Kickserv of Kickserv

Replied July 2018

Hello Jarrad, Great feedback. Your one year anniversary is this month(July) - cheers! And yes, Stacy and I did discuss in depth your unique invoice & opportunity needs there in Australia.