Kickserv
Kickserv
About Kickserv
Kickserv is a cloud-based field service management solution that provides small businesses, tools and functionalities, which help them to manage leads, estimates, team's schedules, jobs, invoices and payments.
Kickserv can be tailored to suit businesses in various industries that include cleaning services, plumbing, HVAC and electrical. It features contact management, billing and invoicing, work order management, driver scheduling, dispatching goods and more.
Kickserv provides users a custom user interface that allows them to monitor various aspects of their organization's workflows update and distribute invoices, monitor field technician status and more. The solution offers mobile applications for iOS and Android devices that help technicians and workers to send auto...
Awards and Recognition
FrontRunner 2023
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.
Kickserv Pricing
A Free Trial is offered on all plans. Free plan: up to 2 Users *must use the internal CC payments feature. Lite plan: up to 5 users $47/month with annual plan ($59/monthly) Standard plan: up to 10 users $95/month with annual plan ($119/monthly) Business plan: up to 20 users $159/month with annual plan ($199/month) unlimited + more features Premium plan: $239/month with annual plan ($299/month) unlimited + ALL features
Free trial:
Available
Free version:
Available
Other Top Recommended Field Service Software
Most Helpful Reviews for Kickserv
1 - 5 of 361 Reviews
Ron
11 - 50 employees
Used more than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
Reviewed August 2022
Satisfied Customer
Samuel S
Verified reviewer
Construction, 2-10 employees
Used daily for less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Kickserv has transformra
Awesome
PROSThis product was very Convenient...thank you [SENSITIVE CONTENT]
CONSStipe fee are too much ....other than the I love it
Reasons for switching to Kickserv
Expensive
Vendor Response
Thank you for the feedback and continued support, Samuel. 5 stars is what we strive for. Thank you again.
Replied December 2021
Jennifer
Medical Devices, 11-50 employees
Used daily for more than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
Great for One Tech
I enjoy using the product from my desk and the tech doesn't have any complaints from the app.
PROSI like that i can invoice the job with clear notes and history to the clients from my tech. Scheduling is easy.
CONSWish there was a way to alert the tech out of the app. I review a work order and see I need more notes or need him to advise on a part # so that I can quote. I have no way to tell him this other than to copy the notes and email him separately.
Reason for choosing Kickserv
ease of use and low cost for using with just one tech.
Vendor Response
Thank you for the wonderful review, Jennifer. I know the idea of two way communication within Kickserv, among employees, has been kicked around. I'll be sure to pass the feedback up the ladder. :)
Replied December 2021
Josh
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
Review Source: Capterra
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2017
Lack of response to concerns. Converted us to new platform a day early while open.
Our experience with this software was average until the migration from SSK to Kickserv. 1) Our migration was scheduled for the evening of 2/2/17 but instead was run during the morning. 2) This resulted in us not being able to access our entire database for the entire workday. We lost customers and business as a result. 3) The only response we have gotten from Kickserv is "Sorry about the confusion". 4) Responses to issues about the new platform are not helpful and delayed. 5) Cannot upload certain file-types as attachments (Old SSK allowed anything) 6) Editing estimates does not work correctly 7) There are problems with payment capturing in Kickserv. Kickserv seems to ignore some line items. 8) When asked how to permanently complete tasks for re-occurring jobs, the only response I got was "Let me see if I can explain how to do this one". 9) None of our questions or issues have been resolved.
PROSdrag and drop capabilities
CONSSince switching over to the new platform, there are issues with billing and attaching. Customer support is not helpful
Vendor Response
The experience you had with the migration of your account was very unfortunate. Having your system not available during your working hours is a serious issue and we apologize for that error. We did work with your co-worker on the phone to handle the major issue which was mainly getting the sync working successfully again. To acknowledge some of your comments here we currently don't restrict file types. I have requested for your company to send us any file types that seem to not upload. Also, with the issues of editing estimates and capturing certain line items we are not aware of any issues and appreciate any specific feedback on these issues through the normal lines of support at any time. We will clarify with you on what occurred exactly with your earlier question via our support lines of how to complete tasks for re-occurring jobs. We very much appreciate your loyalty with us and hope we can make up for the disruption to your business as we move forward.
Replied March 2017
Laurie
Consumer Services, 2-10 employees
Used daily for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Most intuitive program I’ve used
Nothing but praise for everything and everyone we ever interacted with. 14 years of happiness!
PROSWe like the Resources Calendar week at a glance the most. Easy to see where every tech is scheduled, how long each job should take, and color coded by type of job, which we set up. This program is very intuitive to use, with large screens and no tiny fields that fill up a screen that you don’t need or care about using. We’ve been forced to use other big name programs by our franchise, which no one we talked to liked at all, but we always kept Kickserv throughout as our main go to. It’s iPhone easy to use! Skip the CRM that advertised during the Super Bowl. We and everyone we know hated it.
CONSThe only thing that was a problem was when it stopped syncing to desktop QuickBooks 2009. We didn’t upgrade QB, and had to manually enter sold jobs. It was worth it to us to not have to buy another QB program
