Kickserv software


Kickserv is a cloud-based field service management solution that provides small businesses, tools and functionalities, which help them to manage leads, estimates, team's schedules, jobs, invoices and payments.

Kickserv can be tailored to suit businesses in various industries that include cleaning services, plumbing, HVAC and electrical. It features contact management, billing and invoicing, work order management, driver scheduling, dispatching goods and more.

Kickserv provides users a custom user interface that allows them to monitor various aspects of their organization's workflow,s update and distribute invoices, monitor field technician status and more. The solution offers mobile applications for iOS and Android devices that help technicians and workers to send automated or custom job updates, notes and comments to the team in the office.

Kickserv supports integration with QuickBooks Online, QuickBooks Desktop and Xero. Services are offered on a monthly subscription basis that includes support via phone, email and other online resources.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

215 Reviews of Kickserv

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  • JASVIN from University of Nevada-Las Vegas

    Specialty: Manufacturing Equipment

    Number of employees: 51-200 employees

    July 2018

    Contemporary as ever

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great customer support when I got stuck utilizing this software, they helped me out while I was on 14 day trial license, and even after that their monthly plan starts at just 29 a month providing tons of features and support.

    Cons

    They still can improve at customer support and quality assurance by providing consistent software as this one crashes frequent.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Rachelle from The Admin Center

    July 2018

    Easy to use and a visually pleasing CRM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like how the software is easy to use. I enjoy the layout of the CRM and it is visually pleasing to the eye.

    Cons

    I wish there was a way I could apply a large payment to multiple invoices at one time. Or wish there was a way I could email multiple invoices in 1 email instead of having to do the above in separate emails or separate payments.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Kickserv, Kickserv

    August 2018

    Hello Rachelle, Thank you for the feedback. We thrive on the needs and wants of our customers. The single payment applied to multiple invoices is a feature that is on the roadmap. There are some technical challenges involved and we are working to solve those so we can enhance the invoicing work flow which will include statement like capabilities as well.

  • Katie from Above and Beyond Plumbing Services

    July 2018

    This program did not work for our company. It was not very user friendly.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The best part of this program was being able to schedule technicians to their call for the day. It was nice having them all on the same home page and see where each tech was headed.

    Cons

    Although we had high hopes this program was not user friendly. We tried to use this software for about a year but were unsuccessful. Most invoices did not copy to Quickbooks which caused a lot of confusion when trying to process payment. The customer service dept did not seem bothered with we had issues.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Kickserv, Kickserv

    July 2018

    Hello Katie, It has been almost 1 ½ years since we last heard from your company. I collaborated with Rene and Dylan at your shop. With approximately 1,000 companies using the Quickbooks and Xero sync, we are experts at resolving sync issues. We are never satisfied until our customers are successfully using all the features of our product. We have made some major steps in enhancing our program. I encourage you to sign-up for a new trial and ask for me personally. I¿ll assist you with integrating your Quickbooks and resolving any customer-flow-line questions.

  • Lawreen from Pacific Crest Landscape

    June 2018

    Great - easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Able to schedule jobs and access data anywhere - This is allowing us to service our clients quicker

    Cons

    Would like to be able to assign a crew to a work order - even thou they are not set up to receive data info.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Kickserv, Kickserv

    June 2018

    Thank you for the great review. Yes, once you figure out how you can run your business remote from just about anywhere your life changes (and so does your business). We should discuss in our support line this comment about scheduling crews that don't receive email or texts. I feel we do have a solution for that.

  • Debi from Bryant Crematory Services

    Number of employees: 51-200 employees

    May 2018

    It makes it easy to schedule jobs and keep track of hours

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It keeps everything for a job in one place so multiple people can access it.

    Pros

    The software is easy to use to schedule our service technicians. They also log their hours while on the road which makes submitting their hours for payroll easy.

    Cons

    Creating reports can be tricky. It's trial and error to find the right fields to use and get them to display correctly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Kickserv, Kickserv

    June 2018

    Hello Debi, Thank you for the great review! Reach out to us with our in-app chat support regarding the reports. We are here to help.

  • Diana from Super Gleam

    May 2018

    It was descent for project management but not useful for our needs

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    It was easy to use and helpful for task management.

    Pros

    It was user friendly and our staff had an easy time setting it up for use. It was very visually appealing as well.

    Cons

    After setup it was not useful for our business model. The notifications of our schedule was helpful but we use iCalendar and it didn't integrate well with it and cause more work for us.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Kickserv, Kickserv

    June 2018

    Hello Diana, We are sorry that Kickserv did not work out for your office. As most field service businesses have a common "customer-flow-line" there still can be a significant paradigm shift for any organization when implementing a new enterprise wide tool. We would encourage any business curious how Kickserv could improve their productivity and profits to request a phone consultation. We were once the largest family run plumbing service organization in the nation. We love talking about field service. -Pete

  • Darren from A Plus Computer Tech

    Number of employees: 2-10 employees

    May 2018

    Good cloud service that our business can't live without it

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    sync to quickbooks online

    Pros

    calendar scheduling, sync quickbooks online, customer database, being able to see on the smartphone, being able to have iCalendar to add to the phone's calendar

    Cons

    the item can't move up and down, for example, when you are doing the invoice, if you want to put a new item, you have to remove all other iteam and start all over

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Kickserv, Kickserv

    June 2018

    Hello Darren, You have a been a very loyal customer for almost 8 years! Thank you. Good news! The feature to organize your invoice or estimate's list of charges is at the top of our list. I should not be to long.

  • JESSICA from JPC TREE CARE

    May 2018

    Our experience with the software is good overall.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We can keep track of all the customers/estimates/invoices.

    Pros

    The software is easy to use. It tells you whether a customer saw or not the invoice/estimate. It allows you to see unpaid invoices.

    Cons

    -quick book sync doesn't work right, it makes duplicates of all the customers.
    -you can not enter different job locations for the same customer, a new customer needs to be created every time there is a new job location

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Kickserv, Kickserv

    June 2018

    Hello Jessica, Thank you for all the stars and confidence you put into using Kickserv for your business. Creating a new service location for a property manager should be easy. Once you have the main property company in your database, it will just a matter of pressing the "new contact" button, filling in the new service address, and checking the box to associate it with the parent company. I'll reach out to you via our in-app chat to assist you with this feature and help with the customer-flow-line.

  • Sharon from JB Solutions

    May 2018

    Easy to learn and use

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It's simplicity and easy to use. Allows you to keep a lot of information for each customer. Especially like be able to search for a contact not only by name but also by house address or phone number.

    Cons

    Whenever you want to eliminate tags of one sort or another the software will eliminate those tags in existing completed jobs. Why can't the old tags stay in place when we no longer have use for them and want to change or eliminate?

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Kickserv, Kickserv

    June 2018

    Hello Sharon, We are happy that Kickserv is assisting your business be more successful. We do have on the workbench some ideas to make the tagging feature more useful such as creating an active vs inactive element to tags. Thank you for your feedback.

  • Chris from Patriot Mechanical and Pluming

    May 2018

    Very helpful scheduling service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    How easy it is to use and you can update on the road via the app. Nice being able to save pictures to jobs that need to be done or for future reference

    Cons

    Sometimes the app stops on my phone and has to be restarted. You cannot update customer information while using the app

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Kickserv, Kickserv

    June 2018

    Hello Chris, We very much thrive on good feedback back good reviews. Thank you. The mobile app does allow you to update your contacts information. Please let us know with a support ticket if you have any issues using our service.

  • Debbie from Gutter Cover of Kansas City

    Number of employees: 11-50 employees

    May 2018

    Overall our experience with Kickserv has been good. There are a few glitches at times.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The calendar has been easy to use. We do not use it for our installers at this time but use it daily for our sales appointments. For the most part kickserv has been user friendly.

    Cons

    There are times when we have issues syncing with QuickBooks. It seems this happens when we have one customer with multiple locations. We created our own invoice and estimate template. It would be helpful if this was easier to do and we did not need an HTML guru or it would be helpful if kickserv was more helpful with this. Reports can be confusing to create to pull the information needed. The reports probably took us the longest to figure out how to use. When uploading pictures it is very slow for the sales people when using their ipad in the field.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Kickserv, Kickserv

    June 2018

    Hello Debbie, We really appreciate your time and the feedback you and your team have provided us. You should always use our chat feature in the program whenever you have a sync issue that you are not able to resolve. We do have plans to make both reporting and possible custom template modifications easier.

  • Jarrad from ServiceCorp - Test and Tag

    May 2018

    Very happy with the product, I have tried many other products & I feel you have the right value.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It works the way it's meant to, I know I can rely on it to alert me when jobs are due. Very happy with the product.

    Cons

    I can't use Opportunities in my business, it doesn't work inline with my business. So unfortunately this is a section of the software that doesn't' work for me,

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Kickserv, Kickserv

    July 2018

    Hello Jarrad, Great feedback. Your one year anniversary is this month(July) - cheers! And yes, Stacy and I did discuss in depth your unique invoice & opportunity needs there in Australia.

  • Ralph from Real Estate

    May 2018

    Kick Serve has helped to close to $3 million in sales for the moving companies I have worked with.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    From an admin position this product has been very easy to set up and use. Most of all we have been able to customize to fit our needs. Our clients often remark on how simple and easy to read our estimates are. We have it synced with Quickbooks to track payments.

    Cons

    Other than the server issue a few months back we have not had any real complaints. Tech support usually responds within a few minutes or contacting them.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Kickserv, Kickserv

    July 2018

    Thank you, Ralph. $3 million in sales is a lot of sales. We are happy to hear just how well our software is assisting your customer-flow-line. We know field service and understand that the speed of communication (field to office and visa versa) equals the strength of any organization.

  • Richard from Broadband Holdings LLC

    May 2018

    Excellent product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love the interface. Everything is user friendly and easy for everyone. The support is second to none. Any time I have a questions, someone is there to provide an answer in WELL under 24 hours

    Cons

    I am not the biggest fan of the app. The app on android is a bit buggy. I haven't had any major issues though.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Kickserv, Kickserv

    July 2018

    Hello Richard, Thank you for the terrific feedback. We have been doing field service work for well over 30 years now. We would really appreciate specific feedback on our Android app from you. The next time you are in the app email support@kickserv.com or just give a ring at 1-800-530-3156 x2

  • SUSAN from Summa & Tony's Air Conditioning and Heating

    May 2018

    I think Kickserv is a great product.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is easy to learn and has a lot of functions that we are able to use. They are constantly updating and adding new features.

    Cons

    The times that we have lag issues really make it hard to some days almost impossible to run our business. Customer support is great, but sometimes when we point out problems they are not always addressed right away.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Marijn from iMedia bvba

    May 2018

    Good software still bugss

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy working

    Pros

    Its easy on an iphone, and can be used as well on an ipad. The reaction of the app is great and does not crash all the time.

    Cons

    The bugs, and if we try to tell them what to change this takes really long. and somethimes they don't change anything.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Carrie from Advanced Home Services

    Number of employees: 11-50 employees

    May 2018

    Kickserv is very user friendly and does exactly what our company needs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of Scheduling, Custom reports, billing is a breeze and posting payments is easy.

    Pros

    Scheduling is a breeze, I can look back and see the history of who went to what job. The reports help us look at the past few years to see if there's a pattern for busy times of year.

    Cons

    I honestly don't have any complaints - Its a big upgrade from Service Sidekick - I highly recommend this program.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ramon from Super Beez Home Improvement, Inc.

    May 2018

    Of all the software that I have used this has been the best with all the features you need and more.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Has everything you need to run your business, user friendly, customers are able to make a payment right from the invoice.

    Cons

    Reports more accurate on the dashboard, more features on the mobile app (accepting credit card payments).

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Francisco from Miracle Method

    Number of employees: 2-10 employees

    May 2018

    Very good service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Well is very important to learn how to use it. In the very beginning I was not familiar whit the software because Im almost 50 years old and I dont know much about technology but little by little Im learning every day a different way to used .And Im happy whit it

    Pros

    I can see all my jobs and days at any time any day 365 day of the year I love it... just some times when don't have internet access to the software is not convenient but its ok. Is very rare this thing happens. Im very glad to have this tool

    Cons

    Nothing its very efficient., some times my office make changes at the very last moments but it's not your fault. I dont know who to used all the tools but I will learn how to used soon. Some times I ask my co workers and they teach me how to do it but to be honest I have no time to learn.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Laurita from Spectrum Maintenance and Services, LLC

    Number of employees: 2-10 employees

    May 2018

    Good for fast estimates & invoicing!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Email estimates & invoices and get customer signatures while still onsite.

    Pros

    Email estimates and invoices to customers and get signatures while still onsite. Invoices sync to accounting software.

    Cons

    Customer & jobsite info do not always sync correctly. Cannot handle basic customer credits or refunds. Have to jump around multiple screens to get a clear idea of the schedule and open jobs to be done.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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