About Kickserv

Kickserv has spent over 20 years perfecting their field service management software. They’ve injected best practices from 1000s of local service companies. Their software is known for being user-friendly, reliable and affordable - especially for companies with 1-25 employees.

Kickserv features Complete Job Management: drag and drop Scheduling with 4x different calendar views, easily create and manage Estimates, run complete jobs from the field with their Mobile App, the included Customer Center allows customers to request service online and see complete job details, quickly create and manage Invoices, and gain instant Payments and Live Signatures from the field. Kickserv is accessible on any browser or via smartphone. Subscriptions a...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

291 Reviews of Kickserv

Average User Ratings

Overall

4.34 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(154)

154

4 stars

(99)

99

3 stars

(24)

24

2 stars

(6)

6

1 stars

(8)

8

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 291 results

November 2018

Ted from AZ Sullivan Homes, Inc

Verified Reviewer

Company Size: 2-10 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Excellent functionality and ease of use

Kickserv offers us the opportunity to quickly reschedule and update work orders in real time. The Quikbooks integration saves us time and money because we only enter customer info once.

Pros

Kickserv enabled us to scale up the business and offers us excellent tracking for billing, communication, and customer service.

Cons

There are no issues or downside for my company.

Response from Kickserv

Replied December 2018

Thank you Ted. Your loyalty and willingness to take a moment to give us feedback is worth a lot to us. I hope it also helps others. Cheers!

June 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2020

Best Service-Based Business Asset!!

My service-based business is using kickserv both in office and out in the field. It's dispatching feature is perfect when I am scheduling carpet cleaning jobs geographically to lessen drive times. I'm also able to pull reports of which customers we served this time last year so that I can re-connect and try to get them scheduled again. The phone APP is perfect for my teams. They are able to see all of the information they need on jobs scheduled for them during the week. Overall, A++

Pros

This software is VERY EASY TO USE AND LEARN. My company has been using this system (and the SUPPORTING iPHONE APP) for over 8 years. Since our start, we have ALWAYS seen improvements being made behind the scenes like REPORTING FUNCTIONS, ADDITIONAL DATA FIELDS, MAPS, DISPATCHING AND QB SYNCS.

Cons

There aren't any prominent cons to kickserv. If I could improve one thing it would be MAKING THE ABILITY TO PULL CUSTOM REPORTS EASIER. Other than that, the reports that are pre-populated give me the information I need when I need it.

Reasons for Choosing Kickserv

Back over 7 years ago, Kickserv was a small business that had great customer service and a great, easy to use product......at a very reasonable pricing. I always try to support small businesses and gave them a chance. I have been a die-hard fan ever since. BTW, did I mention that they still continue to come up with new improvements while keeping stellar service? :)

Response from Kickserv

Replied August 2020

Thank you very much!

June 2017

Scott from Ramseys Pianos

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

June 2017

Kickserv is a great app that I have used for my Piano Service Company.

Pros

All inclusive connectivity of all the data needed to run my (Piano Service) business. I consider myself a fairly expert user of kickserv, using it from its early inception, then called ' Service Sidekick'. I am totally on board to help bring it to its fullest potential, so dont take the cons section too hard...I use the system every day, all through the day, and my entire operation depends on this most awesome application.

Cons

Software is gradually degrading. Latest update published makes KS sluggish, screen freezes constantly during scrolling. Reports have been altered to the point of useless. Quadruple redundant data entry, creating and closing an event, then a job. No auto fill on repeated fields. Phone numbers require dashes be entered. Format the field for straight 10 digit entry. Area code, city, and state are almost always the same in my service area. Why dont these fields hold and auto fill the last data entered? Internet standard these days is that the state is a 'state' field, only accepting 2 CAP characters in verified state identifiers. No notification if email is successful, and no notice when messages fail. This has caught me with my pants down with customers...( yes customers, not contacts) emailing time sensitive invoices and opportunitys.... guys, they are ESTIMATES, Not opportunitys!! Stripe send a payment received email notification...Awesome. The text is the problem. First words of auto generated notification says Congratulations!. Congratulations? We are small businesses....we take money, every day, all day. It is inapropriate, and smacks of a Condesending viewpoint. Miss labled fields: My customers are my 'customers' , not my 'contacts'. New address verify is great on service address, Why does it not verify billing address? Getting paid is a very important aspect of small business. Makes no sense.

Response from Kickserv

Replied July 2017

Hello Scott, We agree that April and May were not good months for Kickserv. We are so very sorry. We did correct the couple of issues that were inherited from the massive migration of hundreds of original customers from our legacy platform. We regret not anticipating those issues prior. I would like to clarify some points you made: 1. We do not require dashes in phone numbers fields. 2. We do indicate if an email has failed in your Dashboard > email activity page. 3. Opportunities is a way to make our program more applicable to more people. When you do send out the template it does say estimate. We can help you with how it looks if you need something custom. Let me know. 4. Regarding your comment about the billing address, typically we are not verifying the address so much as we are just indicating on the map where that service address located for routing purposes and driving instructions.

July 2019

Scott from Metro Services, Inc.

Company Size: 11-50 employees

Industry: Industrial Automation

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

July 2019

Kickserv Review

Kickserv allows us to go semi paperless and cuts out time from dispatch to accounting.

Pros

The ability to store everything together.

Cons

It did not integrate with QuickBooks Online as we had hoped. It integrates with it, but not everything transfers.

Reasons for Choosing Kickserv

Price

June 2019

Amir from Canadian Choice Home Services

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Best CRM Platform!!

-Easy way to download and calculate jobs for accounting. -Great way to have clear access for everyone in the company to the CRM via the app. The detailed and yet simple organizational process with Kickserv has added tremendous value to us.

Pros

-Organization of data and customer list -Convenient way to calculate weekly, monthly jobs sold. -

Cons

-Sometimes it does not load properly -Would be great what time notes are added to NOTES section for each tab

Reasons for Choosing Kickserv

Recommendation from our IT department

Response from Kickserv

Replied June 2019

Hello Amir, Thank you for your feedback and EXCELLENT scoring. We have been doing field service work for well over 30 years now. Plus, thank you for your feature request since I was able to submit it within our Product Board.