Kickserv Software


 

Kickserv is a service management solution designed for small businesses. It is a web-based system offered at a monthly rate, and users can enroll in a free two-week trial to experience its capabilities. Kickserv serves companies in a variety of vertical markets, including cleaning services, plumbing, HVAC and electricians.

Kickserv provides a full suite of applications, including contact management, billing and invoicing, work order management, driver scheduling and dispatch. It is accessible from any mobile platform and device, and it offers a native iPhone app. Kickserv’s interface allows users to oversee all aspects of company workflow, update and distribute invoices, monitor field technician status and more. 

With Kickserv’s iPhone app, technicians in the field and office staff can stay in sync with each other. Technicians can send automated or custom updates to the team in the office, as well as sharing notes, comments and job status updates. Kickserv also integrates with QuickBooks Online or QuickBooks Desktop.

 

Kickserv - Calendar
 
  • Kickserv - Calendar
    Calendar
  • Kickserv - Dashboard
    Dashboard
  • Kickserv - Jobs
    Jobs
  • Kickserv - Opportunities
    Opportunities
  • Kickserv - Reports
    Reports
  • Kickserv - Schedule
    Schedule
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

170 Reviews of Kickserv

 

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Software Advice Reviews (23)
More Reviews (147)

Showing 1-20 of 23

Jared from Junkbusters-USA
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Takes care of all my day to day operations with the greatest of ease.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Scheduling, detailed invoices, user friendly for tracking day to day operations, anytime there's been a problem they fix it fast

Cons

App integration is a little confusing and wish there was built in employee clock out-in but besides that it works very well.

 
 

Debi from American Freedom Heat & Air
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

I was happy but having issues with the QB

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Price and ease of use are good, I like this new vesion so much more than the older version wish I could have changed over earlier

Cons

The data base problem is really something we are struggling with it is hard to be real time resposive when your computer screen keeps locking up

 
 

Lisa from Commercial Pumping Service
Specialty: Plumbing
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Horrible Customer Service/Support

Ease-of-use

Functionality

Product Quality

Customer Support

The company has horrible customer support took over a month to correct their error and after multiple calls no response, cannot not recommend to anyone.

 
 

Ben from Marvel Sewer and Drain
Specialty: Plumbing
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Do not sycn with quickbooks.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using kickserv for a few years now and about a year ago I synced my kickserv account with quickbooks online. When I did that it deleted a ton of my line items and I had to go back by hand and enter them all back in. It took me about 40 hours to do it. I also had to fix it all in quickbooks, I paid a service for that.
I have now hired an accountaint and they found that my quickbooks account is still messed up. I have now started a new quickbooks account and was told by kickserv that this was the only way I could sync kickserv and quickbooks. So I hit sync and lost all of my payments and they have been working on getting them back for 3 weeks. not sure what I am going to do.

Pros

Clean and easy to use

Cons

Lost my data

 
 

Kortny from Toughguys Lawncare
Specialty: Lawncare

September 2016

September 2016

This product is amazing! One of a kind!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

What I like most about the software is that it helps the company stay on the same page of what needs to be done. Being part of a lawn care company, there are vehicles and people all over the city and it helps to stay organized and be able to know what another person is doing. It really helps the secretaries also be able to schedule and keep everything organized and be able to add special notes to jobs so technicians know what exactly needs to be done if the customer isn't present at the job site.

Likes Least

Sometimes the product and the different features can be confusing to manipulate. Such as pricing features. It's something that is somewhat difficult to do but all in all the product is nice to use and pretty reliable.

Recommendations

Remember that products aren't perfect and to put down the truth about what you like about this product and what you don't like. I am only a technician that goes to the job sites and use it limited time but people like secretaries who are on it all day give all the comments and suggestions you have to make this product better.

 
 

Brent from Tough Guys Lawn Care
Specialty: Lawncare

September 2016

September 2016

Decent software for fantastic price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The price for this product is outstanding! For a similar product, you typically will pay 5x the price.

Likes Least

There are limiting aspects to this software with remote chances of changing according to customer service (due to the base coding). Reoccurring event/visits struggle when you wish to bill throughout various "job". One job = one bill in Kickserv, rather than having multiple billing periods for various reoccurring event/visits during the one job.

Recommendations

Ensure billing matches your needs and that jobs don't fall between the cracks (when a technician doesn't mark their job complete).

 
 

joffrey from seven mechanical services
Specialty: HVAC

December 2015

December 2015

Canadian Kickserv Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

user friendly and cost effective for small business

Likes Least

Cannot customize dashboard. i would like it to show only one year at a time

Recommendations

Best way is to do the 2-week trial period to see if it fits your company

 
 

Jodi from Northern Focus Optical
Specialty: Other

December 2015

December 2015

Kickserv is a still

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The product is simple to use and meets my customer service and scheduling needs for the price of the cloud software but also allows me to customize things without major programming or fees to get somebody else to do it. I paid for the Boot Camp training and was very worth it just to get things setup and understand the software. It sync's reliably with QuickBooks which has been a problem in the past for our company with other cloud based Customer Service Programs. The vendor has been GREAT! They feel like my team as they always respond within minutes to hours of my questions or problems I do run in to. I just send them a quick email and they help. Also they are always interested in my recommendations and are also getting feed back frequently from me and making improvements to the software. One thing that is great is that they provide a portal to the customer so any changes I make to an estimate or schedule or notes can be seen by the customer (they only see notes you want them to see). They can be abreast with what is going on with their work order. They also can pay for their invoice right online as well which I love so my customers have more control over their payment needs. Also our Kickserv is linked to our website so anytime a customer wants to contact us it creates an OPPORTUNITY in Kickserv for us to follow up on and notifies us via email that we have an interest. I would and have recommended Kickserv to other businesses.

Likes Least

This product does not handle the purchasing side of things which I would love to see. It sounds like they are looking into expanding this software to handle tracking purchases. Right now I just use QuickBooks for this. I also don't like the HTML language which is required for the setup of the invoice, estimates and work orders templates. It is hard to work with being I am not a programmer. I have managed to figure things out on my own with their help site and calling them. Its not a major issue but something I think they can improve on more. Again the Kickserv Team has been very helpful in anything I try to do or questions I have.

Recommendations

When looking for a Customer Service Software program I think you need to be considering any accounting/bookkeeping program you are currently using, sync needs with that program, and how it is being synced (Going from the cloud based software to QuickBooks or visa versa). This can really affect the integrity of the data. Also consider the monthly and yearly fees and contracts involved as well as the customer service availability and cost. These fees can really start racking up and lock you into a program that doesn't meet your needs or could even be over kill. I like Kickserv as they gave me a month free to try it out which gave me a chance to see if it met our needs. Also one should look at what communications needs they have from a Customer Service Software program. What level of detail, tracking, technician communication, customer communication, and marketing needs. Of course the more detail and greater needs you have usually the more you will pay for a program to do as such.

 
 

Adam from Network Tech Group, LLC
Specialty: Information Technology

December 2015

December 2015

Kickserv does the job

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

One of the best features of kickserv is the ability to have multiple locations under one customer and the billing goes to the Parent location.

Likes Least

I wish there was a better way to get an overview of all open jobs without having to tab through the different statuses.

Recommendations

Pick out your most important requirements and make sure the software does that well. In my experience, no software is going to offer 100% of everything you want/need but some do certain things much better than others.

 
 

Micalyn from Custom cleaning
Specialty: Cleaning Services

December 2015

December 2015

Outstanding service

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The things that I like the most about kickserv software it is easy to use and customer service is outstanding.

Likes Least

The only thing I would change is the ability to see where all of my staff is scheduled on one screen

Recommendations

I have used other software and this is by far the easiest and most affordable service software on the market

 
 

Bill from Generation 3 Electric Inc
Specialty: Electrical

August 2015

August 2015

Great Software for a 1 to 5 Truck Operation!!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It was really easy to use. I was able to take my business from 3 employees up to 15 before I started feeling any pain.
The estimates were customization with HTML. We were able to add some very cool code that would add offer banners depending on what was in the estimate.
It tracks every time your customer opens your estimates. Great for know who to call.
The software works well with quickbooks online. The work flow is logical.

Likes Least

It was week on CRM functions like phone and email integration. The mobile app never worked for us but to be fair our account may have outgrown the design.

There was no ability to group several jobs in to a project. This hurts when trying to find sale conversion rates because we often wrote several optional estimate to win 1 project.

Not having enough features to take my business for 20 to 50 employees. I would still be using it if they had developed a few more features or integrated tightly with a office CRM.

Kickservs has a really nice integration with QBO at the invoices level but none at the prospect or estimate level. If KS's contacts and estimates would of synced and mirrored QBO I Would of found a CRM to layer over KS to get the features I needed.

Recommendations

For a 2 to 5 truck contracting business this is a no brainer. Just sign up and give it a go for a month or two. The cost is really set right for the amount of feature it has and works well.

 
 

Kari from Liberty Fence & Deck Co.
Specialty: Construction

May 2015

May 2015

Review of Kickserv

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The platform is very easy to use and logical. It is quick and responsive and has a great flow. Their customer service is great and they respond immediately.

Likes Least

I really don't have anything negative to say about it. I guess the only thing I would add is some additional control over the layout of the estimate and invoice forms. They are a little tricky to customize.

Recommendations

Go through their product tour and try the demo. It is a great customer service tool.

 
 

Leah from Entry Systems
Specialty: Construction

March 2015

March 2015

Very happy with Kickserve!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Kickserve works great for small businesses who are managing schedules for a variety of people! We are a garage door company and we use Kickserve to schedule where and when our technicians need to go. We are able to input customer information that is accessible with just a click of the mouse. Kickserve did have a few glitches along the way, but they were always fixed quickly.

Likes Least

I think Kickserve is a new product, so they are constantly making small changes. They were always good changes, but we have to constantly learn new things.

Recommendations

Think of the user and make it as user-friendly as you can.

 
 

Amy from Entry Systems Garage Doors & Commercial Gates
Specialty: Commercial Equipment

March 2015

March 2015

Kickserv for garage door business

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It's very well organized, pretty user-friendly, and is always being updated to make it better.

Likes Least

Reminders are not automatically signed by sender. I feel this would be a very easy but helpful addition.

Recommendations

There are different ways to view the schedule. Try them all and figure out what works best.

 
 

Bev from Entry Systems
Specialty: Other

March 2015

March 2015

Kickserv Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It allows our customer service department to easily access all customer information easily.

Likes Least

It requires a lot of training, and we were told that a mapping program was forthcoming. We are still very much in need of it.

Recommendations

If you want a program that allows you to have a very thorough database of customers and services provided/purchases made, Kickserv is a good one (as long as you're willing to take the time to learn the program and are flexible in learning new things). Kickserv makes improvements/changes to their program.

 
 

Ryan from Entry Systems
Specialty: Other

March 2015

March 2015

Cutting edge software with excellent customer support.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Kickserv's developers are constantly working to improve their software, providing the latest and greatest features, giving our company greater tools for success. Kickserv's technical support is quick to respond to questions and receptive to feature recommendations and requests.

Likes Least

Sometimes I feel like I am spending too much of my time reporting glitches and asking for improvements. It would be nice if these things were caught quicker without causing delays for our company. Overall, most of the issues are resolved quickly once I do report them.

Recommendations

The more you utilize the software, the more valuable it becomes. It is truly customizable.

 
 

Craig from Boyle's Aluminum and Screening
Specialty: Construction

February 2015

February 2015

What a product! Cutting edge!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

They are always on the cutting edge. Trying their best to be the best!

Likes Least

It could have a better App for IOS and Android. I would love to have an Android app that functions well for field crews and estimators.

Recommendations

Check out other options and vendors to make sure this is the best fit for your business. Chances are that Kickserv will meet all requirements, and all I can say is that they are the best!

 
 

Justin from American Irrigation Repair LLC
Specialty: Lawncare

February 2015

February 2015

Transform your business

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This business has transformed our small business into a job generating machine. Keeping in touch tracking the jobs and integrating with QuickBooks has been instrumental in our growth over the last three years.

Likes Least

Waiting for the Android app, which is supposed to be coming out soon. The date of last service tracking could be more integrated in the platform.

Recommendations

Try it first and be sure it's going to do what you need it to.

 
 

Scott from Summa & Tony's Air Conditioning and Heating
Specialty: HVAC

February 2015

February 2015

We purchased Kickserv to intergrate our Invoicing without double entry

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like how the software syncs with QuickBooks Harmony. This is a timesaving product and allows us to be more profitable and efficient.

Likes Least

We definitely experienced some problems when Kickserv changed from ServiceSidekick. There were a lot of bugs in the software.

Recommendations

It is a great product for time management and dispatching.

 
 

Brian from Norman Heating & Air Conditioning
Specialty: HVAC

February 2015

February 2015

Great product

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It's easy to send jobs to our techs and makes record keeping easy. We love how versatile it is.

Likes Least

I would like a few more features like email notifications to customers and for it to be easier to navigate.

Recommendations

Use the free trials to see which one you like. We like how versatile this one is.

 
 
 
Showing 1-20 of 147

Dorian from AAAA Generator Services.
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Good experience overall, customer support time is frustrating tho...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We boost productivity big time with this software!

Pros

This software offers great functionality and customization, so far has been the one that adapted the most to our requirements. New functionalities are added on weekly basis which is really nice. Price is very accessible for small business. Is easy to use once that you get the grip on it which takes time because some stuff is somehow counter intuitive, I seriously recommend getting the paid support/training sessions otherwise you will get very frustrated.
integration with QB and use of credit card payment is solid.

Cons

Customer support time is frustrating, they take at least several hours to get back to you then sometimes they will reply and stop answering for another several hours, this made us almost regret our decision when setting up our account. They offer documentation for the software but a lot of topics are mere drafts and do not contain a lot of information. Despite the fact that they answer really slow they are very helpful with the answers provided and you can be sure your problem will get solve 90% of the time or a feature request will be placed.

Sometimes the system gets really slow , specially on Monday mornings and end of the month, contacting support and letting them know seems to fix the issue most of the time...

The Android app could use some improvement although it has improve a lot in the last 6 months.

Source: Capterra
 

Kurt Russell from Directories Philippines Corporation
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

It is a great communication software and easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Convenient and easy to use, really efficient and effective communication software tool that will help businesses like us.

Source: GetApp
 

Jennifer from Miracle Method of the Golden Triangle
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Kickserv is a great communication software for people out in the field.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use, great communication with techs, maps

Pros

What i like most about the software is the ease of the program. When i input an address it starts to give recommendations and it fills in the blanks for you. You can also view a map of the location. We use this software everyday throughout the day and is a great program for the office to communicate with people in the field without having to call them.

Cons

We have used kickserv for a few years now and i really haven't run into any major problems with the software. The few times i did, the tech helped out immediately to get my issues resolved.

Source: Capterra
 

Richard from Father and Son Companies, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

They just keep improving!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Total customer relationship management system and total integration with QB bookkeeping software

Pros

Easy of use, functionality, reporting, mobile platform app, easy to understand menus and customer service responsiveness

Cons

I have been using this product for over 5 years and have not found many flaws. If I had to give any constructive critique, I would have to say that they could improve upon the search capabilities so that I could search additional fields.

Source: Capterra
 

Scott from St Pete PSI

July 2017

July 2017

Superior product for small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Comprehensive tracking of work flow.
Easy to follow
Great for scheduling
Customer portals are super

Cons

Point of sale CC sales
The word Opportunity can be confusing at first

Source: Capterra
 

Jennifer from Miracle Method of the Golden Triangle
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Integrates easily with QuickBooks. I like that it is mobile. I also like the new feature with the address input. The service team is always quick to respond

Source: Capterra
 

Robert from Bishop Plumbing
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

The program is very good and mostly does what I need it too.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Scheduling

Pros

Love the scheduling

Cons

Not enough instruction on how to set up invoice information (some of the fields do not seem to work). Overall documentation needs work as far as more detail information and maybe examples.Would be nice to have something to keep track of how much you charge and collecting money. Would like to click on the Work Order in the calendar view and bring the WO up. Have to exit invoice screen in order to log a payment.

Source: Capterra
 

Phyllis from Gringo Dave's, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

We've used this Kickserv for years! It's a good, solid program that is continually being upgraded.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Let's us keep all customer data in one place. Syncs with our bookkeeping program. Internet based lets us work from anywhere. Good value for the $$$.

Pros

Reasonable pricing. Good set of features. Great customer service. We've used this program for at least 10 years.

Cons

It's looking better, but still a bit "clunky". Not very intuitive if you're new to the system. Screen views are stretched out and take up a lot of room. You have to scroll a lot to find things. It could be more compact and easier to maneuver. The Android version is the same way - multiple screens to find things. You have to learn all the workarounds to be productive.

Source: Capterra
 

Joseph from Sun Squeegee

July 2017

July 2017

Very very very Professional!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The Sync functions with google calendar, text messages, email reminders, maps and auto populate functions inside the app. Syncs with quickbooks and credit card processing, makes things very simple.

Cons

Thy have a feature to add pictures but the load time is extremely slow so I use another service provider for that function.

Source: Capterra
 

John from Dr. John's Lawn Prescription, LLC

July 2017

July 2017

Overall, good experience. Not a fan of the electronic Customer support, prefer talking to a person.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Overall it was user friendly. The sync with quickbooks was satisfactory and very useful. Customer reports average to good.

Cons

Cumbersome when providing multiple services for a customer. Tracking service history of Customers. Limited with respect to multiple invoicing types to Customers. Invoicing did not fit our business model.

Source: Capterra
 

Amilly from Optamiss
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Indispensable. Simple to use and manage your customers and jobs from one place.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The benefits are countless and far outweigh the features that we still don't have. What I love is that Kickserv is constantly adding new features and increasing the software's functionality.

Pros

I love how easy it is as admin to add users, customize certain fields and see who has what on their calendar, emailing invoices to customers from the software, integration with QB.

Cons

I can't progress invoice, therefor I can't take advantage of really knowing the money in the pipelines. Certain custom fields for a customer's location don't carry over when you create a new job in that location, creating double entry.

Source: Capterra
 

Chelsea from Friendly Giant
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Kickserv has helped us manage our schedule since the beginning. A valuable resource for business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Smooth business flow is the main and best feature of kickserv. When everything is working our business flow is quick and communication between us and our customers becomes clear.

Pros

It's only gotten better since services sidekick. The speed and ease of use has been unparalleled with other scheduling software. You can really jump in and start using this program right away, without using tutorials.
The calendar interface is the best in the industry, we use this program for all 10 of our staff using both apple and android hardware.
Billing/invoicing is so fast and can generate customer payments seemingly instantly. Plus you can run reports so our management team can keep track of how our business is performing.
Kickserv support staff is available by chat if there are ever any issues and they are all friendly and helpful.

Cons

Sometimes kickserv does not move quickly. It has only been getting better, but when it slows to a halt it means a lot of extra work for our administrative staff to make sure all of our techs can keep moving in the field.
When kickserv works our techs can see their job description, customer information, prices and leave job notes. When kickserv doesn't work or is slow, our techs literally have to sit and wait until the next page loads to know where they are going. Our office has had to print entire days of jobs so the crews can bring paper copies of their jobs, and then submit the paper job notes to the office so they can enter the job notes once kickserv starts moving again.

Having to do this and not being able rely on the system has potentially cost Friendly Giant $1000's over the last 4 months.

Our technicians have gotten angry and frustrated when they can't do their job when the system we rely on doesn't work.

Source: Capterra
 

Terri from Mesa Bathtubs
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

I think Kickserv is just okay!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can keep my clients and all jobs information in one place.

Pros

I love that I can keep all my clients and everything in one place. Customer service is awesome to deal with.

Cons

The mobile site doesn't function as well as the desktop and we're out and about a lot!
Also, for months there have been ongoing issues of different sorts, this doesn't help me or our business, when I need client addresses and phone numbers and the site is down.
Quickbooks syncing hasn't worked right in awhile. At this point I'm not sure why I'm still using kickserv or quickbooks, i'm thinking of what else I can do at this point as it's not worth the money.

Source: Capterra
 

Richard from Father and Son Companies, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Best kept secret. Reasonably priced. Does everything a small service-based business needs for CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Informative database management, syncing with Quickbooks accounting software, CRM functionality

Pros

Scheduling of employees and ease of changing schedules. Plenty of room for notes and reminders. Web interface is simple and easy to understand.

Cons

Phone app needs to be a little easier to set up. I got my phone setup without a problem, but my team has had a lot of difficulty.

Source: Capterra
 

Nicu from Isa Serv

June 2017

June 2017

Your app is great, help us for quote, schedule, invoice, and get payment faster.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

,

Pros

customer account, direct acces for employees in appelectronic payments, location map

Cons

Lately, many customers have said: I made the payment. But no payment was made. Often they had to do it again.

Source: Capterra
 

Don from D J Melodia Plumbing & Heating
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

So far everything is working well, only issue we are having is scheduling and invoicing from cell

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Scheduling and calendar very helpful to our business.

Pros

Calendar for scheduling and notifications to employees works great everyone knows what the scope of the job or project is and the time and date

Cons

we are having issues setting up and using smart phones to schedule and invoice. We have tried to do this on several occasions. Our in house computer expert was also having issues with this .

Source: Capterra
 

Steven from Dragons Electric
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Love this program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Makes it easy to keep track of my jobs and customers. Billing and collection of work is very easy through the program.

Source: Capterra
 

Lawrence from Software Advice Test - Please remove

June 2017

June 2017

Facilitates the work.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What i like the most about Kickserv is its user friendly features. Its great to have for a business purposes.

Cons

What i like the least about Kickserv is the amount of pop ups from admin.
I dont think theres an option to disable it.

Source: Capterra
 

Trent from Adventure Airways Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

As a small business it works great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Reports are pretty user friendly and makes it easier to track time on jobs for payroll. Being able to see location of jobs for technicians

Cons

I don't find it user friendly when I have multiple jobs for one person. I'd like to be able to send emails out in the system rather than text messages.

Source: Capterra
 

Sal from Barone Construction, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

I have trouble navigating the new platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

All my customer info stored in one place

Pros

The ability to access your invoicing from anywhere, and the ability to write estimates and invoices on the go.

Cons

The new app and layout is not as user friendly as the original. At first I thought I just needed to get used to the program, but I find it difficult to navigate through the app.

Source: Capterra