Kickserv Software

4.34 / 5 (291)

Our advisors have recommended this product 36 times in the last 30 days

About Kickserv

Kickserv has spent over 20 years perfecting their field service management software. They’ve injected best practices from 1000s of local service companies. Their software is known for being user-friendly, reliable and affordable - especially for companies with 1-25 employees.

Kickserv features Complete Job Management: drag and drop Scheduling with 4x different calendar views, easily create and manage Estimates, run complete jobs from the field with their Mobile App, the included Customer Center allows customers to request service online and see complete job details, quickly create and manage Invoices, and gain instant Payments and Live Signatures from the field. Kickserv is accessible on any browser or via smartphone. Subscriptions a...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

291 Reviews of Kickserv

Average User Ratings

Overall

4.34 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(154)

154

4 stars

(99)

99

3 stars

(24)

24

2 stars

(6)

6

1 stars

(8)

8

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 291 results

March 2019

Cyndi from Foster Plumbing, Inc.

Company Size: 2-10 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2019

Get your DISPTACH house in order

We have been with Kick Serv through a lot of growing pains. As a "non techy" person, I was very frustrated in the beginning but now have become a believer that THIS IS a great program for our growing business. I am looking forward to see which upgrades are coming for 2019. (Allow techs to search for specific job numbers in the field, colors change as job phases are uploaded with new people assigned to same job, adding the use of our standard quote forms, time sheet management)

Pros

Able to track all incoming calls with a glance at calendar screen. See every tech (color coded) daily, weekly and monthly. Track days off, vacations, in a glance, with customer on the phone!

Cons

Still no way to automatically change color coding as each phase of a project is completed and we need to add different tradesmen to the job. We have to "open" each job BEFORE we schedule a tech to see if he/she is already assigned to an ongoing job.

Response from Kickserv

Replied March 2019

Hello Cyndi, Many thanks for the abundance of positive feedback. And as always the suggestions to make our product better and more user friendly is what we thrive on here. To quickly gather what jobs a technician or tradesman is on go directly to our Jobs index page and use the "assign to" filter. Ping me back from within the app if you'd like to discuss this idea further. We are here to help.

December 2019

Beverly from Jon R Fuller Locksmith LLC

Company Size: 2-10 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Great product

The biggest benefit is efficient use of my time. Being able to schedule multiple technicians and amend the calendar as things change is huge. Our guys have iPads and can access the program anywhere so we're all looking at the same data. It makes us more profitable by not having to take time for them to call in or for the office to call them and wait for them to be able to stop and call back.

Pros

Easy to learn. I'm an older user and not tech proficient. It was very easy. It syncs with QuickBooks which makes my work more efficient. I create invoices in Kickserv and the information is seamlessly transferred. We have color coded our techs so I can easily tell where they are. The map and directions feature makes it easy for our techs on the road to see where the jobs are.

Cons

The only thing I haven't liked is that I can't edit contacts in Kickserv any longer. I have to edit addresses and phone numbers in QuickBooks and I find that the information doesn't sync back, so I end up having incorrect information on clients in Kickserv.

Response from Kickserv

Replied December 2019

Hi Beverly, SUPER review! Thank you for your time and thoughts. Please know that we really do appreciate your company doing business with us for over 5 years! Plus, I emailed you the directions you need to make your contact edits in Kickserv. This way once you sync your contacts to QuickBooks they will override any changes made in QuickBooks.

July 2019

Scott from Metro Services, Inc.

Company Size: 11-50 employees

Industry: Industrial Automation

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

July 2019

Kickserv Review

Kickserv allows us to go semi paperless and cuts out time from dispatch to accounting.

Pros

The ability to store everything together.

Cons

It did not integrate with QuickBooks Online as we had hoped. It integrates with it, but not everything transfers.

December 2019

Emily from Redeemer Lutheran Church and CDC

Company Size: 11-50 employees

Industry: Accounting

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

5.0

December 2019

So easy to go paperless

Before Kickserv, we were still using paper invoices. We really wanted to go paperless and this really helped! We also didn't have to tell customers that they needed to call the office to pay with a card. Sometimes they were stuck waiting until I was available to process it for them since it is a small family company

Pros

It was great that our HVAC techs plumbers were able to fill out an invoice right at the job and the customer could immediately pay it! The GPS Feature is also great. It helped us to know where our techs were and if they were still running on schedule so we could call customers if we needed to.

Cons

I found it very easy to use, but some of our less tech savvy techs struggled. The biggest issue we had was when an invoice was done incorrectly and the customer already paid it. Most of the time the customers were pretty understanding, though.

Response from Kickserv

Replied December 2019

Hello Emily, We really appreciate your time and the feedback you provided, especially about how great our Live GPS Tracking feature is. We thrive on good feedback & good reviews so thank you.

June 2017

Scott from Ramseys Pianos

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

June 2017

Kickserv is a great app that I have used for my Piano Service Company.

Pros

All inclusive connectivity of all the data needed to run my (Piano Service) business. I consider myself a fairly expert user of kickserv, using it from its early inception, then called ' Service Sidekick'. I am totally on board to help bring it to its fullest potential, so dont take the cons section too hard...I use the system every day, all through the day, and my entire operation depends on this most awesome application.

Cons

Software is gradually degrading. Latest update published makes KS sluggish, screen freezes constantly during scrolling. Reports have been altered to the point of useless. Quadruple redundant data entry, creating and closing an event, then a job. No auto fill on repeated fields. Phone numbers require dashes be entered. Format the field for straight 10 digit entry. Area code, city, and state are almost always the same in my service area. Why dont these fields hold and auto fill the last data entered? Internet standard these days is that the state is a 'state' field, only accepting 2 CAP characters in verified state identifiers. No notification if email is successful, and no notice when messages fail. This has caught me with my pants down with customers...( yes customers, not contacts) emailing time sensitive invoices and opportunitys.... guys, they are ESTIMATES, Not opportunitys!! Stripe send a payment received email notification...Awesome. The text is the problem. First words of auto generated notification says Congratulations!. Congratulations? We are small businesses....we take money, every day, all day. It is inapropriate, and smacks of a Condesending viewpoint. Miss labled fields: My customers are my 'customers' , not my 'contacts'. New address verify is great on service address, Why does it not verify billing address? Getting paid is a very important aspect of small business. Makes no sense.

Response from Kickserv

Replied July 2017

Hello Scott, We agree that April and May were not good months for Kickserv. We are so very sorry. We did correct the couple of issues that were inherited from the massive migration of hundreds of original customers from our legacy platform. We regret not anticipating those issues prior. I would like to clarify some points you made: 1. We do not require dashes in phone numbers fields. 2. We do indicate if an email has failed in your Dashboard > email activity page. 3. Opportunities is a way to make our program more applicable to more people. When you do send out the template it does say estimate. We can help you with how it looks if you need something custom. Let me know. 4. Regarding your comment about the billing address, typically we are not verifying the address so much as we are just indicating on the map where that service address located for routing purposes and driving instructions.