Kickserv Software


 

Kickserv is a cloud-based field service management solution that provides small businesses, tools and functionalities, which help them to manage leads, estimates, team's schedules, jobs, invoices and payments.

Kickserv can be tailored to suit businesses in various industries that include cleaning services, plumbing, HVAC and electrical. It features contact management, billing and invoicing, work order management, driver scheduling, dispatching goods and more.

Kickserv provides users a custom user interface that allows them to monitor various aspects of their organization's workflow,s update and distribute invoices, monitor field technician status and more. The solution offers mobile applications for iOS and Android devices that help technicians and workers to send automated or custom job updates, notes and comments to the team in the office.

Kickserv supports integration with QuickBooks Online, QuickBooks Desktop and Xero. Services are offered on a monthly subscription basis that includes support via phone, email and other online resources.

 

Kickserv - Calendar
 
  • Kickserv - Calendar
    Calendar
  • Kickserv - Dashboard
    Dashboard
  • Kickserv - Jobs
    Jobs
  • Kickserv - Opportunities
    Opportunities
  • Kickserv - Reports
    Reports
  • Kickserv - Schedule
    Schedule
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

212 Reviews of Kickserv

 

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Software Advice Reviews (24)
More Reviews (188)

Showing 1-20 of 24

James from Miracle Method Surface Refinishing
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Trust the Ninja

Ease-of-use

Functionality

Product Quality

Customer Support

I have recommended this system to a friend of mine who needed a simple scheduling software and a way to keep track of construction based limited touch business.

Pros

This system is very user friendly right off the box. It is easy to schedule and input data as well. It is very helpful in allowing you to view your schedule on multiple devices at any time you need to check it.

Cons

I feel like it lacked in depth tools no tear sheets no followup scheduling. It was very simple which worked but you could say it had a limited reach.

Review Source
 
 

Jared from Junkbusters-USA
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Takes care of all my day to day operations with the greatest of ease.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Scheduling, detailed invoices, user friendly for tracking day to day operations, anytime there's been a problem they fix it fast

Cons

App integration is a little confusing and wish there was built in employee clock out-in but besides that it works very well.

Review Source
 
 

Debi from American Freedom Heat & Air
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

I was happy but having issues with the QB

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Price and ease of use are good, I like this new vesion so much more than the older version wish I could have changed over earlier

Cons

The data base problem is really something we are struggling with it is hard to be real time resposive when your computer screen keeps locking up

 
 

Lisa from Commercial Pumping Service
Specialty: Plumbing
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Horrible Customer Service/Support

Ease-of-use

Functionality

Product Quality

Customer Support

The company has horrible customer support took over a month to correct their error and after multiple calls no response, cannot not recommend to anyone.

 
 

Ben from Marvel Sewer and Drain
Specialty: Plumbing
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Do not sycn with quickbooks.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using kickserv for a few years now and about a year ago I synced my kickserv account with quickbooks online. When I did that it deleted a ton of my line items and I had to go back by hand and enter them all back in. It took me about 40 hours to do it. I also had to fix it all in quickbooks, I paid a service for that.
I have now hired an accountaint and they found that my quickbooks account is still messed up. I have now started a new quickbooks account and was told by kickserv that this was the only way I could sync kickserv and quickbooks. So I hit sync and lost all of my payments and they have been working on getting them back for 3 weeks. not sure what I am going to do.

Pros

Clean and easy to use

Cons

Lost my data

 
 

Kortny from Toughguys Lawncare
Specialty: Lawncare

September 2016

September 2016

This product is amazing! One of a kind!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

What I like most about the software is that it helps the company stay on the same page of what needs to be done. Being part of a lawn care company, there are vehicles and people all over the city and it helps to stay organized and be able to know what another person is doing. It really helps the secretaries also be able to schedule and keep everything organized and be able to add special notes to jobs so technicians know what exactly needs to be done if the customer isn't present at the job site.

Likes Least

Sometimes the product and the different features can be confusing to manipulate. Such as pricing features. It's something that is somewhat difficult to do but all in all the product is nice to use and pretty reliable.

Recommendations

Remember that products aren't perfect and to put down the truth about what you like about this product and what you don't like. I am only a technician that goes to the job sites and use it limited time but people like secretaries who are on it all day give all the comments and suggestions you have to make this product better.

 
 

Brent from Tough Guys Lawn Care
Specialty: Lawncare

September 2016

September 2016

Decent software for fantastic price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The price for this product is outstanding! For a similar product, you typically will pay 5x the price.

Likes Least

There are limiting aspects to this software with remote chances of changing according to customer service (due to the base coding). Reoccurring event/visits struggle when you wish to bill throughout various "job". One job = one bill in Kickserv, rather than having multiple billing periods for various reoccurring event/visits during the one job.

Recommendations

Ensure billing matches your needs and that jobs don't fall between the cracks (when a technician doesn't mark their job complete).

 
 

joffrey from seven mechanical services
Specialty: HVAC

December 2015

December 2015

Canadian Kickserv Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

user friendly and cost effective for small business

Likes Least

Cannot customize dashboard. i would like it to show only one year at a time

Recommendations

Best way is to do the 2-week trial period to see if it fits your company

 
 

Jodi from Northern Focus Optical
Specialty: Other

December 2015

December 2015

Kickserv is a still

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The product is simple to use and meets my customer service and scheduling needs for the price of the cloud software but also allows me to customize things without major programming or fees to get somebody else to do it. I paid for the Boot Camp training and was very worth it just to get things setup and understand the software. It sync's reliably with QuickBooks which has been a problem in the past for our company with other cloud based Customer Service Programs. The vendor has been GREAT! They feel like my team as they always respond within minutes to hours of my questions or problems I do run in to. I just send them a quick email and they help. Also they are always interested in my recommendations and are also getting feed back frequently from me and making improvements to the software. One thing that is great is that they provide a portal to the customer so any changes I make to an estimate or schedule or notes can be seen by the customer (they only see notes you want them to see). They can be abreast with what is going on with their work order. They also can pay for their invoice right online as well which I love so my customers have more control over their payment needs. Also our Kickserv is linked to our website so anytime a customer wants to contact us it creates an OPPORTUNITY in Kickserv for us to follow up on and notifies us via email that we have an interest. I would and have recommended Kickserv to other businesses.

Likes Least

This product does not handle the purchasing side of things which I would love to see. It sounds like they are looking into expanding this software to handle tracking purchases. Right now I just use QuickBooks for this. I also don't like the HTML language which is required for the setup of the invoice, estimates and work orders templates. It is hard to work with being I am not a programmer. I have managed to figure things out on my own with their help site and calling them. Its not a major issue but something I think they can improve on more. Again the Kickserv Team has been very helpful in anything I try to do or questions I have.

Recommendations

When looking for a Customer Service Software program I think you need to be considering any accounting/bookkeeping program you are currently using, sync needs with that program, and how it is being synced (Going from the cloud based software to QuickBooks or visa versa). This can really affect the integrity of the data. Also consider the monthly and yearly fees and contracts involved as well as the customer service availability and cost. These fees can really start racking up and lock you into a program that doesn't meet your needs or could even be over kill. I like Kickserv as they gave me a month free to try it out which gave me a chance to see if it met our needs. Also one should look at what communications needs they have from a Customer Service Software program. What level of detail, tracking, technician communication, customer communication, and marketing needs. Of course the more detail and greater needs you have usually the more you will pay for a program to do as such.

 
 

Adam from Network Tech Group, LLC
Specialty: Information Technology

December 2015

December 2015

Kickserv does the job

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

One of the best features of kickserv is the ability to have multiple locations under one customer and the billing goes to the Parent location.

Likes Least

I wish there was a better way to get an overview of all open jobs without having to tab through the different statuses.

Recommendations

Pick out your most important requirements and make sure the software does that well. In my experience, no software is going to offer 100% of everything you want/need but some do certain things much better than others.

 
 

Micalyn from Custom cleaning
Specialty: Cleaning Services

December 2015

December 2015

Outstanding service

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The things that I like the most about kickserv software it is easy to use and customer service is outstanding.

Likes Least

The only thing I would change is the ability to see where all of my staff is scheduled on one screen

Recommendations

I have used other software and this is by far the easiest and most affordable service software on the market

 
 

Bill from Generation 3 Electric Inc
Specialty: Electrical

August 2015

August 2015

Great Software for a 1 to 5 Truck Operation!!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It was really easy to use. I was able to take my business from 3 employees up to 15 before I started feeling any pain.
The estimates were customization with HTML. We were able to add some very cool code that would add offer banners depending on what was in the estimate.
It tracks every time your customer opens your estimates. Great for know who to call.
The software works well with quickbooks online. The work flow is logical.

Likes Least

It was week on CRM functions like phone and email integration. The mobile app never worked for us but to be fair our account may have outgrown the design.

There was no ability to group several jobs in to a project. This hurts when trying to find sale conversion rates because we often wrote several optional estimate to win 1 project.

Not having enough features to take my business for 20 to 50 employees. I would still be using it if they had developed a few more features or integrated tightly with a office CRM.

Kickservs has a really nice integration with QBO at the invoices level but none at the prospect or estimate level. If KS's contacts and estimates would of synced and mirrored QBO I Would of found a CRM to layer over KS to get the features I needed.

Recommendations

For a 2 to 5 truck contracting business this is a no brainer. Just sign up and give it a go for a month or two. The cost is really set right for the amount of feature it has and works well.

 
 

Kari from Liberty Fence & Deck Co.
Specialty: Construction

May 2015

May 2015

Review of Kickserv

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The platform is very easy to use and logical. It is quick and responsive and has a great flow. Their customer service is great and they respond immediately.

Likes Least

I really don't have anything negative to say about it. I guess the only thing I would add is some additional control over the layout of the estimate and invoice forms. They are a little tricky to customize.

Recommendations

Go through their product tour and try the demo. It is a great customer service tool.

 
 

Leah from Entry Systems
Specialty: Construction

March 2015

March 2015

Very happy with Kickserve!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Kickserve works great for small businesses who are managing schedules for a variety of people! We are a garage door company and we use Kickserve to schedule where and when our technicians need to go. We are able to input customer information that is accessible with just a click of the mouse. Kickserve did have a few glitches along the way, but they were always fixed quickly.

Likes Least

I think Kickserve is a new product, so they are constantly making small changes. They were always good changes, but we have to constantly learn new things.

Recommendations

Think of the user and make it as user-friendly as you can.

 
 

Amy from Entry Systems Garage Doors & Commercial Gates
Specialty: Commercial Equipment

March 2015

March 2015

Kickserv for garage door business

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It's very well organized, pretty user-friendly, and is always being updated to make it better.

Likes Least

Reminders are not automatically signed by sender. I feel this would be a very easy but helpful addition.

Recommendations

There are different ways to view the schedule. Try them all and figure out what works best.

 
 

Bev from Entry Systems
Specialty: Other

March 2015

March 2015

Kickserv Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It allows our customer service department to easily access all customer information easily.

Likes Least

It requires a lot of training, and we were told that a mapping program was forthcoming. We are still very much in need of it.

Recommendations

If you want a program that allows you to have a very thorough database of customers and services provided/purchases made, Kickserv is a good one (as long as you're willing to take the time to learn the program and are flexible in learning new things). Kickserv makes improvements/changes to their program.

 
 

Ryan from Entry Systems
Specialty: Other

March 2015

March 2015

Cutting edge software with excellent customer support.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Kickserv's developers are constantly working to improve their software, providing the latest and greatest features, giving our company greater tools for success. Kickserv's technical support is quick to respond to questions and receptive to feature recommendations and requests.

Likes Least

Sometimes I feel like I am spending too much of my time reporting glitches and asking for improvements. It would be nice if these things were caught quicker without causing delays for our company. Overall, most of the issues are resolved quickly once I do report them.

Recommendations

The more you utilize the software, the more valuable it becomes. It is truly customizable.

 
 

Craig from Boyle's Aluminum and Screening
Specialty: Construction

February 2015

February 2015

What a product! Cutting edge!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

They are always on the cutting edge. Trying their best to be the best!

Likes Least

It could have a better App for IOS and Android. I would love to have an Android app that functions well for field crews and estimators.

Recommendations

Check out other options and vendors to make sure this is the best fit for your business. Chances are that Kickserv will meet all requirements, and all I can say is that they are the best!

 
 

Justin from American Irrigation Repair LLC
Specialty: Lawncare

February 2015

February 2015

Transform your business

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This business has transformed our small business into a job generating machine. Keeping in touch tracking the jobs and integrating with QuickBooks has been instrumental in our growth over the last three years.

Likes Least

Waiting for the Android app, which is supposed to be coming out soon. The date of last service tracking could be more integrated in the platform.

Recommendations

Try it first and be sure it's going to do what you need it to.

 
 

Scott from Summa & Tony's Air Conditioning and Heating
Specialty: HVAC

February 2015

February 2015

We purchased Kickserv to intergrate our Invoicing without double entry

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like how the software syncs with QuickBooks Harmony. This is a timesaving product and allows us to be more profitable and efficient.

Likes Least

We definitely experienced some problems when Kickserv changed from ServiceSidekick. There were a lot of bugs in the software.

Recommendations

It is a great product for time management and dispatching.

 
 
 
Showing 1-20 of 188

Lawreen from Pacific Crest Landscape

June 2018

June 2018

Great - easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Able to schedule jobs and access data anywhere - This is allowing us to service our clients quicker

Cons

Would like to be able to assign a crew to a work order - even thou they are not set up to receive data info.

Review Source: Capterra
 

Debi from Bryant Crematory Services
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

It makes it easy to schedule jobs and keep track of hours

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It keeps everything for a job in one place so multiple people can access it.

Pros

The software is easy to use to schedule our service technicians. They also log their hours while on the road which makes submitting their hours for payroll easy.

Cons

Creating reports can be tricky. It's trial and error to find the right fields to use and get them to display correctly.

Review Source: Capterra
 

Diana from Super Gleam

May 2018

May 2018

It was descent for project management but not useful for our needs

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Value

It was easy to use and helpful for task management.

Pros

It was user friendly and our staff had an easy time setting it up for use. It was very visually appealing as well.

Cons

After setup it was not useful for our business model. The notifications of our schedule was helpful but we use iCalendar and it didn't integrate well with it and cause more work for us.

Review Source: Capterra
 

Darren from A Plus Computer Tech
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Good cloud service that our business can't live without it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

sync to quickbooks online

Pros

calendar scheduling, sync quickbooks online, customer database, being able to see on the smartphone, being able to have iCalendar to add to the phone's calendar

Cons

the item can't move up and down, for example, when you are doing the invoice, if you want to put a new item, you have to remove all other iteam and start all over

Review Source: Capterra
 

JESSICA from JPC TREE CARE

May 2018

May 2018

Our experience with the software is good overall.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We can keep track of all the customers/estimates/invoices.

Pros

The software is easy to use. It tells you whether a customer saw or not the invoice/estimate. It allows you to see unpaid invoices.

Cons

-quick book sync doesn't work right, it makes duplicates of all the customers.
-you can not enter different job locations for the same customer, a new customer needs to be created every time there is a new job location

Review Source: Capterra
 

Sharon from JB Solutions

May 2018

May 2018

Easy to learn and use

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

It's simplicity and easy to use. Allows you to keep a lot of information for each customer. Especially like be able to search for a contact not only by name but also by house address or phone number.

Cons

Whenever you want to eliminate tags of one sort or another the software will eliminate those tags in existing completed jobs. Why can't the old tags stay in place when we no longer have use for them and want to change or eliminate?

Review Source: Capterra
 

Chris from Patriot Mechanical and Pluming

May 2018

May 2018

Very helpful scheduling service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

How easy it is to use and you can update on the road via the app. Nice being able to save pictures to jobs that need to be done or for future reference

Cons

Sometimes the app stops on my phone and has to be restarted. You cannot update customer information while using the app

Review Source: Capterra
 

Debbie from Gutter Cover of Kansas City
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Overall our experience with Kickserv has been good. There are a few glitches at times.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The calendar has been easy to use. We do not use it for our installers at this time but use it daily for our sales appointments. For the most part kickserv has been user friendly.

Cons

There are times when we have issues syncing with QuickBooks. It seems this happens when we have one customer with multiple locations. We created our own invoice and estimate template. It would be helpful if this was easier to do and we did not need an HTML guru or it would be helpful if kickserv was more helpful with this. Reports can be confusing to create to pull the information needed. The reports probably took us the longest to figure out how to use. When uploading pictures it is very slow for the sales people when using their ipad in the field.

Review Source: Capterra
 

Jarrad from ServiceCorp - Test and Tag

May 2018

May 2018

Very happy with the product, I have tried many other products & I feel you have the right value.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It works the way it's meant to, I know I can rely on it to alert me when jobs are due. Very happy with the product.

Cons

I can't use Opportunities in my business, it doesn't work inline with my business. So unfortunately this is a section of the software that doesn't' work for me,

Review Source: Capterra
 

Ralph from Real Estate

May 2018

May 2018

Kick Serve has helped to close to $3 million in sales for the moving companies I have worked with.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

From an admin position this product has been very easy to set up and use. Most of all we have been able to customize to fit our needs. Our clients often remark on how simple and easy to read our estimates are. We have it synced with Quickbooks to track payments.

Cons

Other than the server issue a few months back we have not had any real complaints. Tech support usually responds within a few minutes or contacting them.

Review Source: Capterra
 

Richard from Broadband Holdings LLC

May 2018

May 2018

Excellent product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the interface. Everything is user friendly and easy for everyone. The support is second to none. Any time I have a questions, someone is there to provide an answer in WELL under 24 hours

Cons

I am not the biggest fan of the app. The app on android is a bit buggy. I haven't had any major issues though.

Review Source: Capterra
 

SUSAN from Summa & Tony's Air Conditioning and Heating

May 2018

May 2018

I think Kickserv is a great product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is easy to learn and has a lot of functions that we are able to use. They are constantly updating and adding new features.

Cons

The times that we have lag issues really make it hard to some days almost impossible to run our business. Customer support is great, but sometimes when we point out problems they are not always addressed right away.

Review Source: Capterra
 

Marijn from iMedia bvba

May 2018

May 2018

Good software still bugss

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Easy working

Pros

Its easy on an iphone, and can be used as well on an ipad. The reaction of the app is great and does not crash all the time.

Cons

The bugs, and if we try to tell them what to change this takes really long. and somethimes they don't change anything.

Review Source: Capterra
 

Carrie from Advanced Home Services
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Kickserv is very user friendly and does exactly what our company needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Support

Ease of Scheduling, Custom reports, billing is a breeze and posting payments is easy.

Pros

Scheduling is a breeze, I can look back and see the history of who went to what job. The reports help us look at the past few years to see if there's a pattern for busy times of year.

Cons

I honestly don't have any complaints - Its a big upgrade from Service Sidekick - I highly recommend this program.

Review Source: Capterra
 

Ramon from Super Beez Home Improvement, Inc.

May 2018

May 2018

Of all the software that I have used this has been the best with all the features you need and more.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Has everything you need to run your business, user friendly, customers are able to make a payment right from the invoice.

Cons

Reports more accurate on the dashboard, more features on the mobile app (accepting credit card payments).

Review Source: Capterra
 

Francisco from Miracle Method
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Very good service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Well is very important to learn how to use it. In the very beginning I was not familiar whit the software because Im almost 50 years old and I dont know much about technology but little by little Im learning every day a different way to used .And Im happy whit it

Pros

I can see all my jobs and days at any time any day 365 day of the year I love it... just some times when don't have internet access to the software is not convenient but its ok. Is very rare this thing happens. Im very glad to have this tool

Cons

Nothing its very efficient., some times my office make changes at the very last moments but it's not your fault. I dont know who to used all the tools but I will learn how to used soon. Some times I ask my co workers and they teach me how to do it but to be honest I have no time to learn.

Review Source: Capterra
 

Laurita from Spectrum Maintenance and Services, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Good for fast estimates & invoicing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Email estimates & invoices and get customer signatures while still onsite.

Pros

Email estimates and invoices to customers and get signatures while still onsite. Invoices sync to accounting software.

Cons

Customer & jobsite info do not always sync correctly. Cannot handle basic customer credits or refunds. Have to jump around multiple screens to get a clear idea of the schedule and open jobs to be done.

Review Source: Capterra
 

Tara from ABC Plumbing Repair

May 2018

May 2018

The customer support has been great, very quick to respond and offer help.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is super easy to use. I like that I can use it on my laptop or ipad. This makes working on the road easier.

Cons

I would like to have the ability to customize the invoices more. In some cases the customer's name shows up twice, in places where we would rather they not. We are also having issues getting suite numbers to show up on addresses and we use two window envelopes to mail invoices, so this causes an issue.

Review Source: Capterra
 

Jeff from Farr Plumbing and Heating

May 2018

May 2018

Fits our company's needs and overall easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is overall easy to customize to fit our needs. There are many features we use and I'm sure many more we don't. Allowing other employees to view, create notes and have user access is very helpful for our business. Also, the search option is great. When forgetting what address is associated with what customer, the search option is a helpful go-to when looking for a random piece of information.

Cons

I wish it was easier to navigate online "help topics". While the customer service on the phone is great, it would be nice to access online articles. I haven't found them especially helpful. Also, when clicking on a customer and then accessing the jobs in their profile, it has been very frustrating seeing old jobs come up first. I don't want to see 2014 jobs, I'd rather see the ones I'm currently on, being 2018. Making the option to choose a date view and then having KickServ remember my last selection would be very helpful.
In-Progress (for jobs) tab is really confusing. We only use Scheduled or Completed. We have one job in In-Progress (not sure how it got there) and don't know how to move it to Scheduled. This is very confusing and frustrating as we don't use this feature and don't know how to get rid of it. Please get rid of In-Progress or make the option to not use, more accessible.

Review Source: Capterra
 

Robyn from New England Overhead Door

May 2018

May 2018

Best dispatching software. It's easy to use and our technicians love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of Scheduling Appointments
Ease of Use
Can work remotely
Links with Quick Books
Technicians love it

Cons

Didn't find it sooner
Sometimes it looses its connection
Techs sometimes can't use the App properly

Review Source: Capterra