Kickserv Software


 

Kickserv is a cloud-based field service management solution that provides small businesses, tools and functionalities, which help them to manage leads, estimates, team's schedules, jobs, invoices and payments.

Kickserv can be tailored to suit businesses in various industries that include cleaning services, plumbing, HVAC and electrical. It features contact management, billing and invoicing, work order management, driver scheduling, dispatching goods and more.

Kickserv provides users a custom user interface that allows them to monitor various aspects of their organization's workflow,s update and distribute invoices, monitor field technician status and more. The solution offers mobile applications for iOS and Android devices that help technicians and workers to send automated or custom job updates, notes and comments to the team in the office.

Kickserv supports integration with QuickBooks Online, QuickBooks Desktop and Xero. Services are offered on a monthly subscription basis that includes support via phone, email and other online resources.

 

Kickserv - Calendar
 
  • Kickserv - Calendar
    Calendar
  • Kickserv - Dashboard
    Dashboard
  • Kickserv - Jobs
    Jobs
  • Kickserv - Opportunities
    Opportunities
  • Kickserv - Reports
    Reports
  • Kickserv - Schedule
    Schedule
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

181 Reviews of Kickserv

 

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Software Advice Reviews (24)
More Reviews (157)

Showing 1-20 of 24

James from Miracle Method Surface Refinishing
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Trust the Ninja

Ease-of-use

Functionality

Product Quality

Customer Support

I have recommended this system to a friend of mine who needed a simple scheduling software and a way to keep track of construction based limited touch business.

Pros

This system is very user friendly right off the box. It is easy to schedule and input data as well. It is very helpful in allowing you to view your schedule on multiple devices at any time you need to check it.

Cons

I feel like it lacked in depth tools no tear sheets no followup scheduling. It was very simple which worked but you could say it had a limited reach.

Review Source
 
 

Jared from Junkbusters-USA
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Takes care of all my day to day operations with the greatest of ease.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Scheduling, detailed invoices, user friendly for tracking day to day operations, anytime there's been a problem they fix it fast

Cons

App integration is a little confusing and wish there was built in employee clock out-in but besides that it works very well.

Review Source
 
 

Debi from American Freedom Heat & Air
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

I was happy but having issues with the QB

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Price and ease of use are good, I like this new vesion so much more than the older version wish I could have changed over earlier

Cons

The data base problem is really something we are struggling with it is hard to be real time resposive when your computer screen keeps locking up

 
 

Lisa from Commercial Pumping Service
Specialty: Plumbing
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Horrible Customer Service/Support

Ease-of-use

Functionality

Product Quality

Customer Support

The company has horrible customer support took over a month to correct their error and after multiple calls no response, cannot not recommend to anyone.

 
 

Ben from Marvel Sewer and Drain
Specialty: Plumbing
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Do not sycn with quickbooks.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using kickserv for a few years now and about a year ago I synced my kickserv account with quickbooks online. When I did that it deleted a ton of my line items and I had to go back by hand and enter them all back in. It took me about 40 hours to do it. I also had to fix it all in quickbooks, I paid a service for that.
I have now hired an accountaint and they found that my quickbooks account is still messed up. I have now started a new quickbooks account and was told by kickserv that this was the only way I could sync kickserv and quickbooks. So I hit sync and lost all of my payments and they have been working on getting them back for 3 weeks. not sure what I am going to do.

Pros

Clean and easy to use

Cons

Lost my data

 
 

Kortny from Toughguys Lawncare
Specialty: Lawncare

September 2016

September 2016

This product is amazing! One of a kind!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

What I like most about the software is that it helps the company stay on the same page of what needs to be done. Being part of a lawn care company, there are vehicles and people all over the city and it helps to stay organized and be able to know what another person is doing. It really helps the secretaries also be able to schedule and keep everything organized and be able to add special notes to jobs so technicians know what exactly needs to be done if the customer isn't present at the job site.

Likes Least

Sometimes the product and the different features can be confusing to manipulate. Such as pricing features. It's something that is somewhat difficult to do but all in all the product is nice to use and pretty reliable.

Recommendations

Remember that products aren't perfect and to put down the truth about what you like about this product and what you don't like. I am only a technician that goes to the job sites and use it limited time but people like secretaries who are on it all day give all the comments and suggestions you have to make this product better.

 
 

Brent from Tough Guys Lawn Care
Specialty: Lawncare

September 2016

September 2016

Decent software for fantastic price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The price for this product is outstanding! For a similar product, you typically will pay 5x the price.

Likes Least

There are limiting aspects to this software with remote chances of changing according to customer service (due to the base coding). Reoccurring event/visits struggle when you wish to bill throughout various "job". One job = one bill in Kickserv, rather than having multiple billing periods for various reoccurring event/visits during the one job.

Recommendations

Ensure billing matches your needs and that jobs don't fall between the cracks (when a technician doesn't mark their job complete).

 
 

joffrey from seven mechanical services
Specialty: HVAC

December 2015

December 2015

Canadian Kickserv Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

user friendly and cost effective for small business

Likes Least

Cannot customize dashboard. i would like it to show only one year at a time

Recommendations

Best way is to do the 2-week trial period to see if it fits your company

 
 

Jodi from Northern Focus Optical
Specialty: Other

December 2015

December 2015

Kickserv is a still

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The product is simple to use and meets my customer service and scheduling needs for the price of the cloud software but also allows me to customize things without major programming or fees to get somebody else to do it. I paid for the Boot Camp training and was very worth it just to get things setup and understand the software. It sync's reliably with QuickBooks which has been a problem in the past for our company with other cloud based Customer Service Programs. The vendor has been GREAT! They feel like my team as they always respond within minutes to hours of my questions or problems I do run in to. I just send them a quick email and they help. Also they are always interested in my recommendations and are also getting feed back frequently from me and making improvements to the software. One thing that is great is that they provide a portal to the customer so any changes I make to an estimate or schedule or notes can be seen by the customer (they only see notes you want them to see). They can be abreast with what is going on with their work order. They also can pay for their invoice right online as well which I love so my customers have more control over their payment needs. Also our Kickserv is linked to our website so anytime a customer wants to contact us it creates an OPPORTUNITY in Kickserv for us to follow up on and notifies us via email that we have an interest. I would and have recommended Kickserv to other businesses.

Likes Least

This product does not handle the purchasing side of things which I would love to see. It sounds like they are looking into expanding this software to handle tracking purchases. Right now I just use QuickBooks for this. I also don't like the HTML language which is required for the setup of the invoice, estimates and work orders templates. It is hard to work with being I am not a programmer. I have managed to figure things out on my own with their help site and calling them. Its not a major issue but something I think they can improve on more. Again the Kickserv Team has been very helpful in anything I try to do or questions I have.

Recommendations

When looking for a Customer Service Software program I think you need to be considering any accounting/bookkeeping program you are currently using, sync needs with that program, and how it is being synced (Going from the cloud based software to QuickBooks or visa versa). This can really affect the integrity of the data. Also consider the monthly and yearly fees and contracts involved as well as the customer service availability and cost. These fees can really start racking up and lock you into a program that doesn't meet your needs or could even be over kill. I like Kickserv as they gave me a month free to try it out which gave me a chance to see if it met our needs. Also one should look at what communications needs they have from a Customer Service Software program. What level of detail, tracking, technician communication, customer communication, and marketing needs. Of course the more detail and greater needs you have usually the more you will pay for a program to do as such.

 
 

Adam from Network Tech Group, LLC
Specialty: Information Technology

December 2015

December 2015

Kickserv does the job

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

One of the best features of kickserv is the ability to have multiple locations under one customer and the billing goes to the Parent location.

Likes Least

I wish there was a better way to get an overview of all open jobs without having to tab through the different statuses.

Recommendations

Pick out your most important requirements and make sure the software does that well. In my experience, no software is going to offer 100% of everything you want/need but some do certain things much better than others.

 
 

Micalyn from Custom cleaning
Specialty: Cleaning Services

December 2015

December 2015

Outstanding service

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The things that I like the most about kickserv software it is easy to use and customer service is outstanding.

Likes Least

The only thing I would change is the ability to see where all of my staff is scheduled on one screen

Recommendations

I have used other software and this is by far the easiest and most affordable service software on the market

 
 

Bill from Generation 3 Electric Inc
Specialty: Electrical

August 2015

August 2015

Great Software for a 1 to 5 Truck Operation!!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It was really easy to use. I was able to take my business from 3 employees up to 15 before I started feeling any pain.
The estimates were customization with HTML. We were able to add some very cool code that would add offer banners depending on what was in the estimate.
It tracks every time your customer opens your estimates. Great for know who to call.
The software works well with quickbooks online. The work flow is logical.

Likes Least

It was week on CRM functions like phone and email integration. The mobile app never worked for us but to be fair our account may have outgrown the design.

There was no ability to group several jobs in to a project. This hurts when trying to find sale conversion rates because we often wrote several optional estimate to win 1 project.

Not having enough features to take my business for 20 to 50 employees. I would still be using it if they had developed a few more features or integrated tightly with a office CRM.

Kickservs has a really nice integration with QBO at the invoices level but none at the prospect or estimate level. If KS's contacts and estimates would of synced and mirrored QBO I Would of found a CRM to layer over KS to get the features I needed.

Recommendations

For a 2 to 5 truck contracting business this is a no brainer. Just sign up and give it a go for a month or two. The cost is really set right for the amount of feature it has and works well.

 
 

Kari from Liberty Fence & Deck Co.
Specialty: Construction

May 2015

May 2015

Review of Kickserv

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The platform is very easy to use and logical. It is quick and responsive and has a great flow. Their customer service is great and they respond immediately.

Likes Least

I really don't have anything negative to say about it. I guess the only thing I would add is some additional control over the layout of the estimate and invoice forms. They are a little tricky to customize.

Recommendations

Go through their product tour and try the demo. It is a great customer service tool.

 
 

Leah from Entry Systems
Specialty: Construction

March 2015

March 2015

Very happy with Kickserve!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Kickserve works great for small businesses who are managing schedules for a variety of people! We are a garage door company and we use Kickserve to schedule where and when our technicians need to go. We are able to input customer information that is accessible with just a click of the mouse. Kickserve did have a few glitches along the way, but they were always fixed quickly.

Likes Least

I think Kickserve is a new product, so they are constantly making small changes. They were always good changes, but we have to constantly learn new things.

Recommendations

Think of the user and make it as user-friendly as you can.

 
 

Amy from Entry Systems Garage Doors & Commercial Gates
Specialty: Commercial Equipment

March 2015

March 2015

Kickserv for garage door business

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It's very well organized, pretty user-friendly, and is always being updated to make it better.

Likes Least

Reminders are not automatically signed by sender. I feel this would be a very easy but helpful addition.

Recommendations

There are different ways to view the schedule. Try them all and figure out what works best.

 
 

Bev from Entry Systems
Specialty: Other

March 2015

March 2015

Kickserv Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It allows our customer service department to easily access all customer information easily.

Likes Least

It requires a lot of training, and we were told that a mapping program was forthcoming. We are still very much in need of it.

Recommendations

If you want a program that allows you to have a very thorough database of customers and services provided/purchases made, Kickserv is a good one (as long as you're willing to take the time to learn the program and are flexible in learning new things). Kickserv makes improvements/changes to their program.

 
 

Ryan from Entry Systems
Specialty: Other

March 2015

March 2015

Cutting edge software with excellent customer support.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Kickserv's developers are constantly working to improve their software, providing the latest and greatest features, giving our company greater tools for success. Kickserv's technical support is quick to respond to questions and receptive to feature recommendations and requests.

Likes Least

Sometimes I feel like I am spending too much of my time reporting glitches and asking for improvements. It would be nice if these things were caught quicker without causing delays for our company. Overall, most of the issues are resolved quickly once I do report them.

Recommendations

The more you utilize the software, the more valuable it becomes. It is truly customizable.

 
 

Craig from Boyle's Aluminum and Screening
Specialty: Construction

February 2015

February 2015

What a product! Cutting edge!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

They are always on the cutting edge. Trying their best to be the best!

Likes Least

It could have a better App for IOS and Android. I would love to have an Android app that functions well for field crews and estimators.

Recommendations

Check out other options and vendors to make sure this is the best fit for your business. Chances are that Kickserv will meet all requirements, and all I can say is that they are the best!

 
 

Justin from American Irrigation Repair LLC
Specialty: Lawncare

February 2015

February 2015

Transform your business

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This business has transformed our small business into a job generating machine. Keeping in touch tracking the jobs and integrating with QuickBooks has been instrumental in our growth over the last three years.

Likes Least

Waiting for the Android app, which is supposed to be coming out soon. The date of last service tracking could be more integrated in the platform.

Recommendations

Try it first and be sure it's going to do what you need it to.

 
 

Scott from Summa & Tony's Air Conditioning and Heating
Specialty: HVAC

February 2015

February 2015

We purchased Kickserv to intergrate our Invoicing without double entry

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like how the software syncs with QuickBooks Harmony. This is a timesaving product and allows us to be more profitable and efficient.

Likes Least

We definitely experienced some problems when Kickserv changed from ServiceSidekick. There were a lot of bugs in the software.

Recommendations

It is a great product for time management and dispatching.

 
 
 
Showing 1-20 of 157

Mothanna from Comfort Home Movers

April 2018

April 2018

Kickserv has made my life as a business owner so much easier. It's literally an employee and a half.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What I love about Kickserv is its ease of use and how organized it keeps myself and my fleets of trucks. At all times my crew chiefs can access their most up to date schedule of jobs and no need for me to call them or text them anything.

I also love the consolidation. I can use it to schedule jobs, dispatch crews, collect invoices and payments. It almost does everything that a business would need.

Cons

I wish that it also included the ability to send out agreements for signature. That is the only thing missing.

Review Source: Capterra
 

Richard from Father and Son Companies, LLC

March 2018

March 2018

Easy to use and implement for my service-based company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use. The mobile app is very useful and syncs very well with the online app. We have used kickserv for over 5 years and have grown our company using the easy-to-use customer relationship management software and scheduling tools kickserv offers.

Cons

We really would like to see a more comprehensive search engine so that we can lookup anything such as "other contacts," and keywords to locate customers such as "problem," "re do," or any other notes we used to describe our customers.

Review Source: Capterra
 

John from 3D Electric LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

I am extremely happy with Kickserv. There is a bit of a learning curve but I am very pleased.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The customer service is amazing. Everyone is real helpful and able to get us situated quickly and efficiently.

Pros

Field invoicing is a great feature. It allows us to take a payment right in the app and it will directly upload to our office.

Cons

I would like to be able to view a full calendar in the app.

Review Source: Capterra
 

Goeppert from Comfort Generation

January 2018

January 2018

Kickserv has alot of potential that our company was not using, support is amazing, just ask!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to use, many reports available based on data we enter into system. The custom reports are awesome, you can build any that are needed. For a small company, 3 years old that I just started working for 1 year ago, they needed the push to use it to its capacity and we are now getting information out of it that is very valuable for growth.

Review Source: Capterra
 

Trent from PondMedics, Inc.

January 2018

January 2018

Best customer service to keep business running smoothly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Intuitive user interface makes it easy to learn and adjust to updates. The customer support from the KickServ team is one of the best in the industry.

Cons

I would like to see an ability to track inventory to keep up with products used in our offered services.

Review Source: Capterra
 

Lori from Fort Hill LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

needed help with getting kickserv set up on new computer, received step by step insturctions!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

saved so much time

Pros

Pretty user friendly and it syncs with Quickbooks desktop. Customer service is awesome too! Like the calendar

Cons

Wish that email addresses were easier to enter when emailing an invoice. Also wish there were more formats for the receivables reports.

Review Source: Capterra

  Response: Kickserv, Kickserv

Date: January 2018

January 2018

 

Thank you for the positive review. We are happy that your experience with Kickserv is supporting you and your business.
We are passing your feature requests onto our Product manager.

 


December 2017

December 2017

Poor customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Good for small business operation 1 to 2 people max.

Cons

Very poor customer service -
Not practical
Delay in receiving updates
Poor automation
Overpriced compare to other similar apps

Review Source: GetApp
 

Leeann from Fasolino Irrigation

December 2017

December 2017

Great customer service every time!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is easy to use and some really great features... I like that I can drag appointments from one day to the next if needed. And contact customer service if needed easily.

Cons

I wish there were more alerts that would come up - such as an alert that will come up when scheduling someone that has an open balance so that we can let the customer know when scheduling, also what would be really helpful is if there was an alert that pops up stating that there is already a scheduled appointment open for that customer to avoid potentially double booking a customer (sometimes a wife will call to schedule and the husband may have already scheduled and it gets confusing). When scheduling multiple days on jobs I wish it didn't go on top of the calendar but blocked out the time. Also wish that there was an alert that would come up if a customer address is already in the database to avoid duplicates. Also, wish that email reminders were able to customize so that we could change time frames as we schedule in 2 hour increments - so we are really not able to use the feature which is one of the reasons we picked this scheduling software over others.

Review Source: Capterra

  Response: Kickserv, Kickserv

Date: December 2017

December 2017

 

Hello Leeann - thank you for your time and feedback. To help avoid duplicate bookings our best practice is to search customers by street address prior to booking. Street addresses are very unique and will display any prior events for that location.

 

Christine from The Wire Wiz

December 2017

December 2017

Pete was super helpful today with a question, he came up with a great solution!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is so easy to use!! Customer service is always on point, they are available when you need them and always have some resolution!

Cons

Would love to have a new template option for our invoices and estimates, otherwise we have no complaints at all

Review Source: Capterra
 

Chelsea V from Friendly Giant

November 2017

November 2017

Kickserv has been a valuable addition to our business. It helped our company become more streamlined

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The calendar and resource views and functionalities are the best features of Kickserv. We have 7 vehicles on the road and we need to know where they are and how each job went. Kickserv allows us to communicate in a cloud based system that all of our techs can access in real-time. When a change is made to the calendar, all office staff can see it. Technicians can leave job notes before they leave the job site, and customers can pay online after they are invoiced by email.
The newer look of KickServ was a real step up from the original Service Sidekick. It has grown with us and continues to get better everyday. It has really begun to feel like we have a real business and we are happy with the way KickServ has grown into theirs as well.

Cons

The technicians cannot see the description of charges in the itemized list of charges while using the mobile app on their phones.
Some issues with recurring jobs - I have found that most of the issues get resolved as soon as we mention them to the KickServ customer service team. If there is an answer, the team is willing to try and find it.
When KickServ lags or goes down it slows our company down to a crawl. It was worse before, and only keeps getting better.

Review Source: Capterra
 

Dorian from AAAA Generator Services.
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Good experience overall, customer support time is frustrating tho...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We boost productivity big time with this software!

Pros

This software offers great functionality and customization, so far has been the one that adapted the most to our requirements. New functionalities are added on weekly basis which is really nice. Price is very accessible for small business. Is easy to use once that you get the grip on it which takes time because some stuff is somehow counter intuitive, I seriously recommend getting the paid support/training sessions otherwise you will get very frustrated.
integration with QB and use of credit card payment is solid.

Cons

Customer support time is frustrating, they take at least several hours to get back to you then sometimes they will reply and stop answering for another several hours, this made us almost regret our decision when setting up our account. They offer documentation for the software but a lot of topics are mere drafts and do not contain a lot of information. Despite the fact that they answer really slow they are very helpful with the answers provided and you can be sure your problem will get solve 90% of the time or a feature request will be placed.

Sometimes the system gets really slow , specially on Monday mornings and end of the month, contacting support and letting them know seems to fix the issue most of the time...

The Android app could use some improvement although it has improve a lot in the last 6 months.

Review Source: Capterra
 

Kurt Russell from Directories Philippines Corporation
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

It is a great communication software and easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Convenient and easy to use, really efficient and effective communication software tool that will help businesses like us.

Review Source: GetApp
 

Jennifer from Miracle Method of the Golden Triangle
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Kickserv is a great communication software for people out in the field.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use, great communication with techs, maps

Pros

What i like most about the software is the ease of the program. When i input an address it starts to give recommendations and it fills in the blanks for you. You can also view a map of the location. We use this software everyday throughout the day and is a great program for the office to communicate with people in the field without having to call them.

Cons

We have used kickserv for a few years now and i really haven't run into any major problems with the software. The few times i did, the tech helped out immediately to get my issues resolved.

Review Source: Capterra
 

Richard from Father and Son Companies, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

They just keep improving!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Total customer relationship management system and total integration with QB bookkeeping software

Pros

Easy of use, functionality, reporting, mobile platform app, easy to understand menus and customer service responsiveness

Cons

I have been using this product for over 5 years and have not found many flaws. If I had to give any constructive critique, I would have to say that they could improve upon the search capabilities so that I could search additional fields.

Review Source: Capterra
 

Scott from St Pete PSI

July 2017

July 2017

Superior product for small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Comprehensive tracking of work flow.
Easy to follow
Great for scheduling
Customer portals are super

Cons

Point of sale CC sales
The word Opportunity can be confusing at first

Review Source: Capterra
 

Jennifer from Miracle Method of the Golden Triangle
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Integrates easily with QuickBooks. I like that it is mobile. I also like the new feature with the address input. The service team is always quick to respond

Review Source: Capterra
 

Robert from Bishop Plumbing
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

The program is very good and mostly does what I need it too.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Scheduling

Pros

Love the scheduling

Cons

Not enough instruction on how to set up invoice information (some of the fields do not seem to work). Overall documentation needs work as far as more detail information and maybe examples.Would be nice to have something to keep track of how much you charge and collecting money. Would like to click on the Work Order in the calendar view and bring the WO up. Have to exit invoice screen in order to log a payment.

Review Source: Capterra
 

Phyllis from Gringo Dave's, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

We've used this Kickserv for years! It's a good, solid program that is continually being upgraded.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Let's us keep all customer data in one place. Syncs with our bookkeeping program. Internet based lets us work from anywhere. Good value for the $$$.

Pros

Reasonable pricing. Good set of features. Great customer service. We've used this program for at least 10 years.

Cons

It's looking better, but still a bit "clunky". Not very intuitive if you're new to the system. Screen views are stretched out and take up a lot of room. You have to scroll a lot to find things. It could be more compact and easier to maneuver. The Android version is the same way - multiple screens to find things. You have to learn all the workarounds to be productive.

Review Source: Capterra
 

Joseph from Sun Squeegee

July 2017

July 2017

Very very very Professional!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The Sync functions with google calendar, text messages, email reminders, maps and auto populate functions inside the app. Syncs with quickbooks and credit card processing, makes things very simple.

Cons

Thy have a feature to add pictures but the load time is extremely slow so I use another service provider for that function.

Review Source: Capterra
 

John from Dr. John's Lawn Prescription, LLC

July 2017

July 2017

Overall, good experience. Not a fan of the electronic Customer support, prefer talking to a person.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Overall it was user friendly. The sync with quickbooks was satisfactory and very useful. Customer reports average to good.

Cons

Cumbersome when providing multiple services for a customer. Tracking service history of Customers. Limited with respect to multiple invoicing types to Customers. Invoicing did not fit our business model.

Review Source: Capterra