Showing 1-20 of 75 products
Service Fusion is an all-in-one, cloud-based field service management software. It caters to service contractors and businesses of all sizes across multiple industries. Service Fusion offers field service management, VoIP phone solutions,... Read more
Recent recommendations: 146 recommendations
FieldEdge by dESCO is a cloud-based field service management solution for home service contractors in fields including HVAC, plumbing, electrical and more. The field service software allows companies to manage business operations remotely... Read more
Recent recommendations: 51 recommendations
With Workiz, field service pros can grow their business by ditching antiquated business management methods such as pen and paper, Excel spreadsheets and Google Calendar.Workiz provides an easy-to-use platform that allows service pros... Read more
Recent recommendations: 48 recommendations
Mobiwork MWS is a suite of field service solutions that features GPS tracking, inventory management, billing and invoicing, work order management, electronic forms, scheduling and dispatch and contact management. It offers cloud-based... Read more
Recent recommendations: 37 recommendations
Medulla Pro is a field service management solution for businesses of any size. The solution offers features for dispatching, scheduling, inventory, mobile reporting, work orders, parts, contracts, job checklists, field service tracking,... Read more
Recent recommendations: 9 recommendations
Service Cloud from Salesforce is a cloud-based customer service management solution that is designed to initiate customer service activities from anywhere. Built on the Salesforce1 Platform, Service Cloud works to centralize and optimize... Read more
Recent recommendations: 7 recommendations
E-automate is a subscription-based enterprise resource planning (ERP) solution, available on-premise or in the cloud, that integrates accounting, contract and inventory management, purchasing, sales and service. The software is ideal... Read more
Recent recommendations: 6 recommendations
BiznusSoft Field Service is a cloud-based solution designed to help businesses manage and control their operational cycle. Key features include account management, quotation and contract management, work order management, scheduling... Read more
Recent recommendations: 5 recommendations
SAMPro Enterprise by data-basics is a field service and construction management solution that offers modules such as Service Dispatching, Mobile Workforce, CRM, Analytics, Quoting, PO, Inventory and Requisitioning, Preventative Maintenance... Read more
Recent recommendations: 4 recommendations
MarginPoint FieldPlus combines the efficiency of field service software with our unique inventory management and replenishment solution saving service contractors time and money. When your techs add inventory to the work order, it... Read more
Recent recommendations: 3 recommendations
IFS Field Service Management (FSM) offers tools that cover the entire service lifecycle. The solution is available on-premise or in the cloud, and it can be configured to meet the needs of organizations in a number of field service... Read more
High Point GPS Tracking and Dispatch is a web-based solution designed to help companies coordinate and track their fleet of vehicles in real-time. Each vehicle is installed with a tracking device with a constant satellite and cellular... Read more
Reveal Field is a user-friendly field service management solution to help simplify job management, scheduling and dispatching. It pairs with Verizon Connect Reveal so users can manage their vehicles, technicians and jobs with one system... Read more
Offering multi-channel customer support, Freshdesk brings together every customer conversation into a centralized interface, helping customer support agents address and resolve trouble tickets. Whether the interaction occurs over... Read more
mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting paid. This includes customer management, quoting, dispatching, invoicing, billing and reporting. mHelpDesk has multiple... Read more
ServiceM8 is a cloud-based field service management solution with landscaping business management capabilities. It enables service businesses to schedule, deploy and manage all their field activities from a single solution. ServiceM8... Read more
ScheduFlow by Duoserve is a hybrid appointment scheduling solution that helps users create, view and edit schedules in real-time. The solution allows users to set up customized calendar view that helps them to compare days' activities... Read more
Bookedin is a cloud-based appointment scheduling app created for booking appointments and collecting payment for services. The platform allows users to set up automatic confirmation messages, reminders and notification reciepts. It... Read more
Badger Maps is a field sales management solution that offers planning, routing and scheduling features, combined into one integrated application. Badger Maps is cloud-based and also offers Android and iOS mobile apps for using the... Read more
Verizon Connect Work is a cloud-based field service solution that allows users to organize schedules, manage and track job progress and manage dispatching process. Office and field workers can receive job information and updates on... Read more
Locksmith businesses deal with much more complexity than simply picking locks for customers. There is a seemingly endless amount of key and lock manufacturer information to manage. This information is key to unlocking the specifications for making new keys and changing locks. Then there's the day-to-day needs of any mobile service business, such as scheduling, dispatching and billing.
To meet these needs, there is dedicated software, but not all locksmith software is created equal. Some systems only feature typical field service capabilities such as scheduling, dispatching, work order management etc. Other locksmith systems are specifically for industry professionals and include crucial databases of key/lock codes and key manufacturing needs.
There's no one right answer when it comes to choosing a locksmith software solution; it's completely dependent on the needs of your business. This is why we've created this Buyer's Guide. We've compiled the must-have locksmith software capabilities as well as some key benefits of adopting the software. Use this guide as a starting point to ensure you choose the best system for your operation.
In this guide, we'll cover:
What Is Locksmith Software?
Locksmith software is a combination of essential service management features and specific capabilities for locksmiths. The intertwining of these tools provides locksmiths with the support they need to run their organizations.
All these features enable locksmiths to:
- Keep track of work orders. Create digital work orders, centralize them to keep an organized back office, and monitor the status of work orders to ensure nothing falls through the cracks.
- Schedule locksmith consultations and appointments. Locksmith software enables operations to keep dynamic schedules that can be adjusted in real time to notify all parties of any changes in the day.
- Improve billing by accepting payments onsite. Locksmith technicians can accept mobile payment capabilities to capture payments right after work is completed.
- Centralize crucial key/lock data. Keep updated information on key and lock codes direct from manufacturers. Use this information to ensure no project is unlockable.
- Communicate with mobile employees. Communication is crucial for real-time adjustments to schedules. Many locksmith software offerings provide communication channels, alerts and notifications to keep the whole organization in touch.
This mobility is crucial for locksmith operations. Providing mobility to locksmiths enables them to access key software capabilities for conducting business in the field. If this is a top priority, locksmiths should ensure their software option provides adequate mobile capabilities. If not, there are mobile field service apps that offer many business benefits.
Aside from mobility, there are a ton of features that make up locksmith software. Let's take a look at these features below.
Common Features of Locksmith Software
While each locksmith product has different offerings, there are some crucial capabilities and tools that your new software should provide. These include:
|Work order management||Create a digital representation of each new job. Track the status of each job as work is started and completed. Keep record of each work order even after they're closed out.|
|Billing/invoicing||Automatically generate and send invoices to clients. Enable multiple forms of online payment and provide the ability for field technicians to accept cards onsite.|
|Scheduling and dispatch||Easily create schedules for technicians that adjust in real time. Enable customers to view availability and schedule their own appointments via online tools. Ensure each technician has proficient skills to complete the jobs they're assigned.|
|Inventory management||Track and manage any equipment or materials that are used each day. This would include picking tools, as well as any key blanks kept in the back office.|
|Customer management||Collect and store customer data such as contact and payment information. Keep detailed notes of all prior work completed for prior customers.|
|GPS tracking||Track locksmith technicians and any company vehicles used throughout the day. Keep technicians accountable for proper use of company equipment.|
|Key code management||Provide access to massive database of key/lock manufacturer codes and specs. Manage key cutting information so that new keys can be manufactured in-house.|
This last feature, key management, will be crucial for more technical locksmith operations. Here's what it looks like in use:
What Type of Buyer Are You?
Small operation. These buyers are likely the owners and operators of a locksmith business with five or fewer employees. They're done with manual methods; it's time they find some much needed automations. Based on their needs, work order management, scheduling and billing are key features for this buyer.
Midsize operations. These buyers work for large, perhaps regional, locksmiths or general service organizations that offer locksmith services. They need software that can scale with their growing operation. Key locksmith software features for midsize operations include customer/client and inventory management, as well as key code management.
Large operations. These buyers work for enterprise or national locksmith chains. This category also includes general service businesses that offer locksmith services. They need a full arsenal of general service tools such as reporting, employee management, and payroll, as well as specific locksmith capabilities.
Benefits of Adopting Locksmith Software
The benefits of adopting locksmith software are based on the unique pain points affecting the business. However, there are a few overarching benefits all businesses will receive from adopting or updating their software. These include:
Increased efficiencies. Automation provided by locksmith software reduces human errors associated with manual paperwork and data entry. And, the mobility enabled by these systems connects the office with employees out on jobs.
Improved customer experiences. Increased operational efficiencies not only lead to greater productivity, but also to improved customer experiences. Automated workflows with alerts and notifications hold all employees accountable. And mobile access to the system gives on-site locksmiths insights into current and previous job details.
Market Trends to Understand in Locksmith Software
Internet of things (IoT). Field service software—including locksmith systems—are increasingly dependent on the data gleaned from connected devices. The devices and the information they capture and relay is called the internet of things (IoT). This includes sensors on company vehicles that monitor driving, connected devices on locksmiths as they move throughout the day, and even specialized key-making machines. Analyzing the data from all these sources provides businesses with the information they need to make smarter, more informed decisions.