FieldPulse Software

5.00 / 5 (13)

About FieldPulse


FieldPulse is a cloud-based solution that helps businesses manage job scheduling, dispatching and communication with teams in the field. Key features include billing, routing, work order management and remote access.

Designed for mobile service businesses and contractors, FieldPulse helps provide employees access to customer information, project updates and client notes. It comes with a tool, which allows enterprises to assign pricing to every line item and offer cost visibility across the pipeline. Additionally, the solution enables users to view subtasks assigned to every team member and track their performance as they proceed in the project.

FieldPulse comes with a time tracking tool to monitor the time and location of teams and establish employee accountability. Mobile applications for Android and iOS devices are also offered to remotely manage business activities. It is available on a monthly subscription and support is extended via documentation, phone and online help desk.



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Supported Operating System(s):

Web browser (OS agnostic)

13 Reviews of FieldPulse

Average User Ratings

Overall

5.00 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(13)

4 stars

(0)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

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Showing 1-13 of 13 reviews

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July 2018

Brittany from Applied Colour Ltd.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

5.0

July 2018

Awesome app for a company!

We went virtually paperless for our timesheets, and job sheets. This also helped us track our employees and their hours much easier, as well as account for their time on each job.

Pros

Ease of use is definitely a big one. It took no time to figure out what you were doing, and set up everything in there that you needed.
Features is pretty extensive. We have tried other apps (cheaper ones) and found that they didn't really work for our company. We didn't need the full construction app like BuilderTrend, and needed something a bit more than for service calls, and this was the perfect in the middle app!
Quality is pretty good! Has its own couple glitches, but customer service takes care of them right away!
Previously, we had a system of all paper and had a gap in our communication on the jobs and such. This app helped us go virtually paperless in our timesheets, and job sheets because now everything is accessible to our users on their phones. The amount of data that it takes is next to nothing, which was a concern of our employees.

Cons

It is a bit slow at times uploading and updating your lists, especially if you have a larger list.

July 2018

Matthew from www.BatFreeBuildings.com

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Great product from a great company!

Pros

By far, the best thing about FieldPulse is their customer service. It feels like they are more business partners sometimes, going above and beyond to tweak and improve their product to make my business run smoother and more efficiently.

Cons

Only thing I wish I could do is create custom customer statuses (categories). ex, 2017 customers, 2018 customers, ect. They kind of did this by creating customer tags, but it's not the same.

August 2018

Mikey from Pruitt Electric Co.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2018

FieldPulse

It's been a great addition to our workflow. We've gotten rid our paper tickets and can take credit cards on-site. Our employees, even the older guys, have the app down pat. It's a must have!

Pros

This app boosted our efficiency in our small electrical company and the result was more profits.

Cons

The app can be slow to load at times but it's improved greatly since we started using it.

July 2018

Christy from North American RV Services, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Absolutely LOVE this software! Very easy to use and the support team is phenomenal!

This software helps me stay organized and keep up with everything going on out in the field!

Pros

I went through many other software trials looking for that perfect fit. I wanted a software that would keep up with multiple customers, multiple jobs, a great CRM, Invoicing, Payments, and an organized way to keep up with job comments and files. FieldPulse is the perfect fit for what i was looking for. The Support is amazing, they are always quick to respond with any questions that i have, and are always looking to make improvements!

Cons

The only Cons i have are that there isn't currently a sync with Xero accounting, and there is a way to currently do inventory tracking.

July 2018

Justin from All American Fence Erectors

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2018

FieldPulse has really helped improve our invoicing, customer database, and job scheduling

Pros

Customer data base and google maps integration is nice to use while driving to location. Tech support has been spot on as well.

Cons

Not being able to see customers phone number from job record and not being able to email file attachments straight from app like you can invoice or estimates.

May 2018

Cory from Rock Materials

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Incredible product, saved me so much stress of finding the right product to implement. Great app!

Collaboration, organization, streamlining operations, communication. Literally everything.

Pros

Easy to use right out of the box. The mobile app is very responsive and the web page looks just like the app. There appear to be no differences in the two. Our field salesman will be able to use this right away. The fields on the jobs and projects are customizable and form creation is very easy. I will discover more I am sure.

Cons

Inability to integrate with QB Desktop is the only thing I think that would be better. Also maybe making the estimates customizable to allow status tracking (Open, Accepted, Closed, Lost, etc.)

June 2018

Cory from SCS Heating & Air Conditioning

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

I have used it for a couples months for my HVAC company.

Pros

The responsiveness of the Fieldpulse support team is amazing. I usually have my questions answered and explained within minutes. The software is super easy to use and by FAR the easiest I have tried to integrate with Quickbooks online. It is also is very user friendly, If I was able to figure it out within a few hours of using it anyone can.

Cons

As of now I have no complaints. The app is very user friendly and even my service technicians who are not tech savvy have been able to easily learn the ins and outs of it.

February 2019

matthew from Simply Smart Technology

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Great Software, Amazing Support

The on boarding process has been easy due to the videos that guide you through each module. Any time we have questions, the web chat gives us helpful information quickly. We have never adopted and so thoroughly understood a complex software so soon after beginning to use it.

Pros

Combination of lights CRM and powerful project management which is very hard to find.

Cons

The CRM functionality isn’t as advanced as pure CRM systems, but it still has 90% of what we want.

Response from FieldPulse of

Replied February 2019

Thanks, Matthew! We really appreciate the review and the opportunity to work with you. We're so glad that the onboarding process was smooth!

November 2016

Nutan from JM Repair Services

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2016

Tried a Bunch Of These

I'm in IT first and work part time for a maintenance/repair service contractor who asked me choose an affordable, modern software for his team that works well on mobile. I tried a bunch of them, and settled on FieldPulse. They have a web based application and iphone/android apps that are basically full functionality. They're building new features, and they actually listen to our requests and have implemented them quickly. Support is really easy with them since they have an in-app chat on all three apps. Unlike many other solutions that look like they were designed and built in the 90s, FieldPulse has a very modern and common interface that's familiar, so training the guys to use the product has been easy for me.

Response from FieldPulse of

Replied November 2016

Thanks so much Nutan!

September 2018

John from Elite Air Services LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Highly recommended

Very happy with FieldPulse it does everything I need it to do for my HVAC company without being overly complicated. Very easy to use and customize for my business needs.

Pros

Ease of use and adjustability to set up exactly how I want it

Cons

Would like to be able to give multiple options on a single estimate

September 2018

Todd from Los Alamos Plumbing

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Awesome

Excellent

Pros

Customer re odd management and scheduling have helped my business also the customer support was great

Cons

Apps have a few bugs but they are quick to respond and look into the

May 2018

Gustavo from KHOOLEX AIR CONDITIONING

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

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