--- title: "FieldPulse Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of FieldPulse. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if FieldPulse is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/fieldpulse-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Field Service Management Software](https://www.softwareadvice.com/field-service/) / [FieldPulse](https://www.softwareadvice.com/field-service/fieldpulse-profile/) / FieldPulse Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/field-service/fieldpulse-profile/) Reviews [Alternatives](https://www.softwareadvice.com/field-service/fieldpulse-profile/alternatives/) # FieldPulse User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 500 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.7/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 357 reviews (71%) - 4 stars: 106 reviews (21%) - 3 stars: 20 reviews (4%) - 2 stars: 5 reviews (1%) - 1 star: 12 reviews (2%) ### Most mentioned pros - It provides a well-organized platform for managing field service operations, from scheduling and dispatching to invoicing and customer communication. - The ability to access customer information, update job details, and continue working without interruption helps maintain productivity and ensures critical data can be captured in the field and synchronized once connectivity is restored. - I having estimates, schdeuling, customer history and Job update in one platform and QuickBooks integration saves time by reducing duplicate work and the mobile app keeps the field updated. ### Most mentioned cons - FP is targeted at service industry, Time & Material payment model. While you can defiantly use FP to run a remodeling and maintenance business, the platform's functions and features don't truly align with the standard construction project's lifecycle. - They are very slow in solving problems, fixing issues, or even responding to basic customer requests, witch makes it really difficult to rely business on their platform, - It is a little clunky and only allows bulk receiving which adds a layer of convolution to receiving project related inventory. ## FieldPulse customer reviews Showing reviews 1-25 of 500 (page 1). ### Keeps our techs organized and speeds up billing, despite occasional mobile lags - Overall rating: 4/5 - Reviewer: Santiago I. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. FieldPulse has been a net positive for our day-to-day operations. Before putting it in place, we were relying on a mess of spreadsheets, texts, and paper tickets that kept getting lost. It took about two weeks for the crew to fully get used to the app, but now it runs pretty smoothly. While the mobile app has its occasional hiccups, the time saved on dispatching and getting invoices out faster makes it worth the investment for a growing trade team. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The scheduling and dispatch layout is easily the best part. It's straightforward to drop jobs onto the calendar, assign them to techs in the field, and track progress without having to call everyone five times a day. Being able to generate estimates and turn them directly into invoices on-site has cut down our admin time by hours each week. Their customer support team is also solid—you actually get a real person who helps solve problems quickly. #### Cons The mobile app can feel a bit sluggish, particularly when syncing back to the office from areas with weak cell coverage. A few of our guys have complained about the mobile interface feeling cluttered on smaller phone screens, which leads to misclicks when trying to log notes quickly. Also, setting up custom status workflows took more trial and error than expected. #### Reasons for choosing FieldPulse FieldPulse gave us a better balance between customization and cost. Housecall Pro felt a bit too rigid for our specific job workflows, and Jobber got expensive quickly once we added full team access. FieldPulse offered the right mix of scheduling flexibility and simple billing without forcing us into top-tier pricing. #### Vendor response Hi Santiago — glad to hear FieldPulse replaced the spreadsheets and paper tickets and that your team got up to speed quickly. Saving time on dispatching and getting invoices out faster is exactly what we want for our customers. Thank you for sharing. Replied September 2026 --- ### Streamlining a Multi-Market Service Business - Overall rating: 4/5 - Reviewer: Kyle G. - Verified reviewer: Yes - Industry: Building Materials - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall FieldPulse has simplified a lot of dated processes in our business model, allowed us to be more efficient across all markets and is cost effective to our scaling company. I would recommend FieldPulse to anyone large or small, without hesitation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros FieldPulse has allowed our growing company the flexibility to create service, installation and preparation work into one streamlined platform. It has also streamlined our ability to convert sales into jobs, and tracking of work. Bringing everything into one Platform has allowed our Sales Team and Project team to collaborate easier on jobs, simplifying the hardest parts of any project. #### Cons The backend inventory system can use some more fine tuning to allow a more simplified and robust receiving system for inventory management. It is a little clunky and only allows bulk receiving which adds a layer of convolution to receiving project related inventory. #### Reasons for choosing FieldPulse Cost Savings, simple use and easy to manage the little things #### Reasons for switching to FieldPulse Looking for a simplified platform from an aged process when taking over the business. Scheduling was done in Outlook Calendar, Sales done in QB Point of Sale, Quotes were done in Excel and POS. #### Vendor response Hi Kyle — really glad to hear FieldPulse has made it easier for your sales and project teams to stay aligned on jobs and manage service calls, installation projects, and preparation work all from one platform. We look forward to continuing to support your team as you scale. Replied July 2026 --- ### Unreliable - Overall rating: 2/5 - Reviewer: Andrew B. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Disappointed in customer support and reliability. Product over promised and under delivered, especially the phone system. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The interconnection of the multiple facets of a service business. Especially the dispatching system. #### Cons Fails to save information and is slow and clunky even with strong internet connection. Low internet product is very unreliable. --- ### An honest, complete and unbiased review - Overall rating: 5/5 - Reviewer: Trishanda B. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall I've been very happy with the implementation and support surrounding FieldPulse. It was our fourth attempt at a quality CRM. We have explored other options but truly feel the customer facing side of this program is heads and shoulders above the rest (even the so-called number 1 provider in this industry). The pricing is more than fair and it's been very easy to adapt and adjust as necessary for every single need our company has had. I can promise you that if you give them the chance they can generally help you through any issues you encounter. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best part about FieldPulse is how dynamic the software has been and the level of engagement it invites from the customers when it comes to work flow processes. I am very happy about the innovative approach they take to solving problems in the face of constructive feedback. The premium customer support has been worth every penny, especially early on, as being able to get instant help when problems arise is critical when time and human capital are limited resources. After trying many different CSMs we feel FieldPulse has earned our loyalty. #### Cons Early on there were many scripting and small techy type bugs to work through but they were very diligent about following up and resolving them. I think the toughest thing we've struggled with has been the Quickbooks integration. Thankfully it's worked pretty great more recently. #### Reasons for switching to FieldPulse Because service fusion was not engaging with the customer at all. The plain language emails and just entire interface was very ancient feeling. The whole backend was clunky and required ridiculous amounts of effort to setup. #### Vendor response Hi Trishanda, it's great to hear FieldPulse has been the right fit after so many tries, and that our support team has been there for you when it mattered most. We're glad to have you with us! Replied September 2026 --- ### FieldPulse Review - Overall rating: 5/5 - Reviewer: Chris S. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered [sensitive content hidden] help with getting our schedule up and running on FieldPulse was a smooth process, largely thanks to the support we received. [sensitive content hidden] made a overwhelming transition feel simple, and we're optimistic about how it'll improve our day-to-day scheduling and reporting going forward. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] was incredibly responsive and hands-on getting our team set up. She walked us through customizing the calendar by team member color, which made truck scheduling much more efficient, and showed us how to manage unassigned jobs by dragging them straight onto the schedule. She also helped us think through how to streamline job progression and reporting for our maintenance agreements. After our session, she sent a clear written summary of everything we covered, which made it easy to follow up. #### Cons The only hiccup we've run into is that job times sometimes shift when dragging and dropping jobs on the schedule. [sensitive content hidden] is already aware and working on a fix. #### Reasons for choosing FieldPulse Price for what we use was better. Field Pulse has everything they have to offer and price is better. #### Reasons for switching to FieldPulse Sheets is completely manual and hard to view. #### Vendor response Hey Chris, glad to hear the transition was smooth and that your rep was able to help you get set up. Replied August 2026 --- ### Not a good software - Overall rating: 1/5 - Reviewer: Glen H. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Our experience with FieldPulse has been extremely disappointing. The software has created more headaches than solutions for our business, particularly when it comes to bookkeeping, system issues, and customer support. When we have problems, we are repeatedly told that the team is “working on it,” but issues remain unresolved. We have also paid extra for a dedicated account representative, yet our assigned agent rarely—or never—returns our calls. We have spent far too much time chasing support instead of actually running our business. What makes the situation even more frustrating is that, despite the ongoing problems and the fact that the system has not worked reliably for us, FieldPulse will not allow us to get out of our contract. We are extremely disappointed with the product and, even more so, with the lack of customer support. If you are considering FieldPulse, do your research and make sure you fully understand the contract before signing. We wish we had. Unfortunately, we cannot recommend FieldPulse based on our experience. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros We thought it would be more in line with quickbooks but it has been nothing but problems making our lives and our accouters work double. #### Cons Bad customer service, if the technician looses reception on the job site nothing get safe, timing, pictures and comments. #### Reasons for switching to FieldPulse We grow and wanted to step up in software to make our lives and also the accounts easy to manage. #### Vendor response Hey Glen, we understand your frustration and thank you for taking the time to share this feedback with us. Our customer success team is here to keep supporting you through this, so please don't hesitate to reach out. Replied August 2026 --- ### Great service - Overall rating: 5/5 - Reviewer: Michael L. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love FieldPulse, their customer support is phenomenal, I’ve used house called pro, jobber, and QuickBooks scheduling and by far FieldPulse is the best. I would say my favorite thing is probably the workflow automation, for our techs in the field, it makes it very clear on what their next steps are, and I also love that as an administrator, I can customize this workflow to meet my business needs. #### Cons There are lots of add-ons, which is nice, but it gets really pricey if I was to truly want everything that I think I need #### Reasons for switching to FieldPulse I wanted to try out the software because it sounded like a big upgrade from what I was previously using #### Vendor response Hi Michael, customizing workflows to fit how your team actually runs, and giving your techs a simple path to follow, is exactly what we built ClearPath for. Love hearing that your team is getting so much out of it! Replied August 2026 --- ### Satisfied user - Overall rating: 5/5 - Reviewer: Casey O. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would say I have been totally satisfied with the service that FieldPulse provides. Great program that can do so many things. Tech support is a click away and they can get you fixed in no time if something is off. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I think the one of the best features is how user friendly the program is. Everything is seamless and intuitive. It is super simple and fast to gather any information that you need about a client or a job. The features for tracking hours are awesome. The platform for estimating is fantastic and simple. I love how professional it looks! #### Cons One complaint, and it's not even a big deal but I don't like giving access to my phone photos for the app and sometimes it is a pain to upload photos. #### Reasons for switching to FieldPulse Accounting congruency and we needed a cloud based work order program. #### Vendor response Hi Casey — thank you for this! Glad to hear that FieldPulse has helped your team pull information quickly and make professional estimates, and that our support team has been able to help you along the way! Replied August 2026 --- ### Great program - Overall rating: 5/5 - Reviewer: Brian B. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support, value for money, team collaboration, workflow automation, security, and scheduling #### Cons It is working great for our business, there is nothing to complain about. There are no cons about this program. #### Reasons for choosing FieldPulse We liked the software design and functionality. #### Vendor response Hey Brian, glad to hear FieldPulse has been a solid fit for your team. Thanks for the review. Replied August 2026 --- ### Reliable tool for managing daily work field. - Overall rating: 4/5 - Reviewer: Nitya S. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My all over experience is too much positive and good also as well as excellent also. it has mad it much easier to manage technician, plan service call and keep together in one place. The automated capabilities reduce human work and sales of the pipeline help us go from estimates to payments without unnecessary effort. Overall it has enhanced day to day operations for an appliance, electrical and electronics manufacturing business and has been good value for the investment.” It is really user friendly and has increased our productivity. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I'm a director of operation and i like how field keep our service work organized, but not too much complicated. Scheduling job is easy and my team is able too see updates in real time, which can improve collaboration between office staff and field technicians. workflow automation eliminates repetitive processes and saves time and the sales process becomes simplified when estimates and invoices are linked. I’m also comfortable with the security of consumer information, and the overall value for money has been wonderful for our firm. #### Cons Some of the more advance reports may use a bit more flexibility for operational review. had some trouble figuring out some of the automated options. The mobile app occasionally feel slower than handling huge job histories, and i would appreciate greater freedom in scheduling regular maintenance visits. Customer assistance is responsive but needs to be quicker at solving difficult issues. #### Vendor response Hi Nitya, hearing that real-time updates have improved collaboration between your office and field teams, and that linking estimates to invoices has made your sales process easier, means a lot to us. We look forward to continuing to support your team. Replied August 2026 --- ### FieldPulse: A Positive Start and Strong Partnership - Overall rating: 5/5 - Reviewer: Marci W. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. FieldPulse has been a positive experience thus far. Since I joined after the implementation phase, I was tasked with helping roll out and adopt the platform after it had already been introduced. Despite missing the initial setup process, I've found the transition to be smooth and the platform easy to work with. Working with [sensitive content hidden] has been extremely valuable throughout this process. She has been consistently supportive, responsive, and helpful whenever questions or challenges have arisen. Her guidance has played an important role in ensuring a positive experience with FieldPulse. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of FieldPulse's standout features is its offline capability. Unlike many competing CRM and field service management platforms, FieldPulse allows technicians and staff to continue working even when internet connectivity is unavailable. This is particularly valuable in rural Nova Scotia, where cellular and internet coverage can be inconsistent. The ability to access customer information, update job details, and continue working without interruption helps maintain productivity and ensures critical data can be captured in the field and synchronized once connectivity is restored. #### Cons I've only been using FieldPulse for a few weeks, so I don't feel I have enough experience with the platform to provide a fair and comprehensive assessment at this time. While my initial impressions have been positive, I would prefer to spend more time using the system before offering detailed feedback in this area. #### Reasons for switching to FieldPulse We made the switch to FieldPulse from a similar platform that was not meeting our operational needs, particularly due to its lack of reliable offline capabilities. Given that our team frequently works in rural areas of Nova Scotia where internet connectivity can be inconsistent, offline functionality is essential. FieldPulse's ability to continue operating without a connection has been a significant advantage and was a key factor in our decision to transition to the platform. #### Vendor response Hi Marci, really glad the transition has felt smooth. The offline capability was designed with teams like yours in mind, working in rural areas where connectivity can't always be counted on. We'll pass your kind words along and we're glad to have you with us. Replied June 2026 --- ### Excellent software, even better Customer Support team - Overall rating: 5/5 - Reviewer: Bowen J. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been using Fieldpulse for over a year now, and it has been a great improvement over the last software system we used. As mentioned in the "Pros" section, Fieldpulse covers all of our company's business needs in one package. I especially want to highlight their customer support team. No software is perfect- occasionally we run into bugs, or have questions about how to do something. Their customer support chat team is always prompt and helpful. In particular, shout out to [sensitive content hidden] I., who I've worked with several times and has always been able to get me the answers I need quickly. I'm usually able to get my problem resolved within minutes. In cases where it's a legitimate technical problem, they elevate the question to their tech support team, who has also been great to work with. They follow up regularly via email until the problem has been resolved. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Powerful software that is both flexible & customizable. Excellent customer support Continually developing the software and adding features Meets all of our companies needs when it comes to CRM, bidding & invoicing, processing payments, scheduling, ordering, inventory, and etc - all in one package. #### Cons Sometimes glitchy (usually resolved relatively quickly). I wish it had more options for automated communications, both externally and internally. Purchase order system needs some improvements (which I'm told are in the works). #### Reasons for choosing FieldPulse Price, features, and responsiveness of their sales & support teams #### Reasons for switching to FieldPulse We needed a system that was more flexible and had better CRM automation than what we had previously. #### Vendor response Hi Bowen, thank you for this, and for being so specific about your experience. We are really glad FieldPulse has been a good fit for your team and that our support team has left such a great impression. Replied May 2026 --- ### Great for small businesses - Overall rating: 5/5 - Reviewer: Sam D. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Fieldpulse is great for my small residential service business, we do HVAC, electrical and plumbing work with a few customers that we do everything home repair related. Fieldpulse is versatile and customizable to fit the needs of our most niche customers. I love the cost per month and I don't have to worry about switching to a new platform in 3 to 5 years, they have features that I'm confident are scalable when we reach 8 to 10 trucks on the road. #### Cons sometimes the weeks start on Monday and sometimes they start on Sunday when creating a schedule. learning curve for all the features are pretty steep #### Reasons for switching to FieldPulse needed scheduling capability, no customer support in invoice simple #### Vendor response Sam, thank you so much for the review. We are really glad to hear FieldPulse has been a great fit for your business and that you feel confident using it as you continue to scale. We appreciate you taking the time to share your experience and look forward to continuing to support your team. Replied April 2026 --- ### Not recommended - Overall rating: 2/5 - Reviewer: Sherilynne D. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Unresponsive to reported problems. The system is clunky, with poor interconnection between components (services, estimates, invoices, purchase orders), requiring staff to have to click on multiple locations to find all the information needed. We do not like FieldPulse. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros It enables us to receive payments from customers electronically via a click-to-pay feature built into the invoice. #### Cons Information about each customer and job is spread out among too many different pages. We have to click into multiple locations to get all the info we need for any action. Notes and pictures do not follow from one page to the next along the course of the job. Frequent unresolved glitches. Slow or no response to requests for help solving problems in the software. After 1.5 years using the program very few, if any, problems have been corrected. We've had corrections work, then revert back to the original problem with no explanation. Very slow processing, causing the system to freeze quite often. In the field, the freezing requires a restart after which all the entered data disappears and has to be reentered. It takes FAR more time for my employees to do their jobs than our old software thus costing the company approximately $40,000 extra per year in lost productivity. I would not recommend FieldPulse. #### Reasons for switching to FieldPulse Franchisor forced the change with little notice. They mislead us and oversold the capabilities of this product. #### Vendor response Hey Sherilynne, we appreciate your feedback. It is clear your experience hasn't been what you expected, and we take these concerns seriously. Please reach out to our support team and ask to be escalated, and we'll make sure the right person follows up with you directly. Replied April 2026 --- ### Glad We Switched to FieldPulse - Overall rating: 4/5 - Reviewer: Andrew Z. - Verified reviewer: Yes - Industry: Furniture - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FieldPulse has allowed us to better track and maintain our field services for less monthly costs than our old software. The constant updates and added features means that any concerns that I currently have I know will be addressed. Overall we are glad to have switched to FieldPulse. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Features. FieldPulse has a ton of features and plugins that are incredibly useful for a company like mine. FieldPulse Payments has been a positive experience for our customers adding the convenience of immediate pay to our invoices. The scheduling tools have been key for keeping our teams working together from sales to field services all the way to accounting. #### Cons Moving from Estimates to Jobs to Invoices still feels a bit disjointed. Information between these categories could use some engineering work to avoid having to constantly copy and paste information between these crucial steps of every project. #### Reasons for choosing FieldPulse FieldPulse had all of these features and more presented in a way that worked better for us. #### Vendor response Andrew, thank you for the review. It is awesome to hear that the platform is helping your team stay aligned. We appreciate your feedback about the flow between estimates, jobs, and invoices. We will be sure to share it with our team. Replied March 2026 --- ### Great product - Essential to our Company - Overall rating: 5/5 - Reviewer: Grant S. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I really like how easy it is to work with. I really appreciate all the integrations it has to our other systems as well. It works great with zapier, quickbooks, etc. Makes our service management run very smoothly. #### Cons I wish the calendar function would work better with our oncall schedule. It would be super helpful to be able to integrate the on-call schedules of all our field techs within fieldpulse and then be able to pull from that in some way. We have to manage that schedule external to fieldpulse though. #### Reasons for choosing FieldPulse Fieldpulse was a much easier system to deploy and use than Odoo. Odoo seems to be a very powerful software, but has a high maintenance effort to run and deploy. Upkeep had a super super strong inventory system, but could not handle field service management. Fieldpulse was easy to set up, learn, adopt to our business, and had the features we needed. #### Vendor response Hi Grant — really glad the Zapier and QuickBooks integrations have been working well for your team and that you've found the platform easy to use. Replied April 2026 --- ### FieldPulse Consistently Improves! - Overall rating: 4/5 - Reviewer: Kinley H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall FieldPulse is a great option for a company who would like to work hand in hand with a company willing to make changes you want! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I really appreciate how well FieldPulse and its agents are able to receive feedback! I also enjoy a lot of its features that let me view the same information in different ways! It does make scheduling jobs for my team much easier! #### Cons I do feel that because FieldPulse is new they do still have room for improvement in some of their features. I feel that they created this application with specific ideas in mind for its use case. #### Reasons for switching to FieldPulse The pricing on Jobber was too much and FieldPulse looked like a great next option! We wanted the ability to ask questions of the company more directly and be able to ask for new or different features! #### Vendor response Kinley, we are really glad to hear that scheduling has become easier for your team. We really appreciate you taking the time to share your feedback. Replied February 2026 --- ### Real Teamwork not just software - Overall rating: 5/5 - Reviewer: Cole G. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Team work and a "we can" attitude from everyone I have dealt with on the FP team from management down to chat room. Very positive experience and excited to scale with Field Pulse at our core. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Field Pulse Customer support and customization is really what sets them apart from other trade software platforms. Not just there to tell you where to look for an answer to a question but in some cases actually just took care of the issue. Its as if you gain employees to YOUR business not just paying to use software #### Cons Honestly the only thing I have found that was not great was some manual entry for locations under a parent account but there are always going to be manual entries, having gone through several CRM migrations this is a small pain and was expected. #### Reasons for choosing FieldPulse The culture of Field Pulse is customization and dialing in what works for your business and not bending your process to fit a structure already in place. #### Reasons for switching to FieldPulse Inventory is not in house call pro. It required a plug in which just adds steps that field pulse eliminated #### Vendor response Cole, thank you so much for the review! We’re really glad to hear our support team and customization options have made such a positive impact for you. We also appreciate your feedback on manual entry. We’re excited to keep supporting your team! Replied January 2026 --- ### Field Pulse - Overall rating: 5/5 - Reviewer: Marc R. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Its a good program. I have used other programs like service trade and service titan and I like this one way better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of the mobile app even in offline mode. This product helps streamline my business. I am satisfied with it and the future potential. #### Cons Sometimes it can be slow and the invoice, quote, billing side could be better. They keep improving the software. #### Reasons for switching to FieldPulse Price, Features, Ease of Use. Friendly service. #### Vendor response Hi Marc, thanks for sharing this. We are glad to hear the mobile app has been working well for you. Replied May 2026 --- ### Excellent software for electrical contractor! - Overall rating: 5/5 - Reviewer: Hubbard E. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are very pleased with FieldPulse. This was the software system for our company we have been seeking for a long time. Our operations have improved significantly since implementing! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Transparency between field and office. Custom workflow and job statuses. Scheduling views and efficency. Customer support is always helpful and very quick to help us troubleshoot any issues. #### Cons While we appreciate the functionality with QuickBooks online, we'd love for our timesheet hours to flow through to QBO without the need for the TSheets add-on. #### Reasons for switching to FieldPulse Cost and functionality was not being met. #### Vendor response Hi Hubbard — thanks for sharing this. Good to hear FieldPulse has closed the gap between field and office, and that support's been quick to help whenever you need it. Replied July 2026 --- ### Simple and effective tool for managing field operations - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My experience with FieldPulse has been very positive. It has helped streamline scheduling, manage field teams efficiently, and improve overall workflow. The platform offers reliable security for managing customer and job data, and overall value for money is good considering the features provided. Customer support is responsive and helpful, which improves the overall experience. Team collaboration is smooth, with clear visibility into tasks and updates. Scheduling and employee management are simple and effective, making daily operations easier to handle. Syncing across devices generally works well, although there can be occasional minor delays. Overall, it has reduced manual effort, improved coordination, and provided better visibility into operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros FieldPulse is very easy to use for managing daily operations like scheduling, job tracking, and team coordination. The interface is clean, and it helps keep everything organized in one place. Customer support is also responsive and helpful. #### Cons Some advanced features and customizations are limited, and reporting could be more detailed. Mobile app performance can occasionally lag during heavy usage. #### Vendor response Hi there — really glad FieldPulse has been helping streamline your scheduling and team coordination. Thanks for taking the time to share this. Replied April 2026 --- ### Good but you can be better and cheaper! - Overall rating: 3/5 - Reviewer: Aaron H. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would give our overall experience as good. Jacob L is one of the nicer support individuals I have encountered. The support is normally always great! Price can be better; syncing can be better. The flexibility has changed so bravo there. I will be changing service once my contract is up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have everything is in one place. My customers, invoices, estimates, reports, timesheets, team members, and schedule. #### Cons I have had issues with price, flexibility in changing my setup. I find this CRM more expensive than competing companies. And the estimates can't be e-signed. I don't know when a customer has opened our quotes/invoices with another CRM I can. Also, no contract that is another big one. The other company we are switching too has no contracts. #### Vendor response Aaron, thank you for taking the time to share your feedback. We are glad to hear you had a positive experience with Jacob. We also appreciate your honesty around pricing, flexibility, and syncing. Feedback like this is important for us to hear and helps us continue improving the platform. Replied March 2026 --- ### Excellent Customer Support - Overall rating: 5/5 - Reviewer: Trevor W. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The experience has been positive overall. I understand the company is growing quickly and the mishandling between the sales and implementation team is understandable. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and how they provide relevant answers to my questions. Fieldpulse helps with my problem instead of trying to sell me something else. #### Cons At times there has been slow communication between departments. When implementing new features the sales team can be slow to get things implemented. #### Reasons for choosing FieldPulse This software was very frustrating to use. #### Reasons for switching to FieldPulse The old software was expensive and outdated. #### Vendor response Thank you for the review, Trevor. We are glad to hear that you have had a positive experience and that FieldPulse has been easy to use! Thanks for taking the time to share your experience! Replied February 2026 --- ### Reporting Needs Improvement - Overall rating: 4/5 - Reviewer: Alexis W. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Not a bad experience but there is a lot they could still improve on, the software gives early 2000s vibes not 2026 vibes. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros I like how easy it is to enter customer information, schedule appointments, and lookup/review customer information including previous invoices and work orders. It is also very easy to get customer support by using the chat function. #### Cons The reporting is not user friendly, it takes about an hour to find the report you need and about another hour for the report to run. The system is also very laggy during prime business hours. #### Reasons for choosing FieldPulse Cheaper, had all the functions we required. #### Vendor response Alexis, thank you for the review. We are glad to hear scheduling and managing customer information has been easy for you. We appreciate your feedback about reporting. We will make sure your feedback is shared with our team. Thanks again for taking the time to share your experience. Replied February 2026 --- ### Easy to Use and Keeps Everything Organized - Overall rating: 5/5 - Reviewer: Audie Art C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My overall experience has been positive. FieldPulse has helped us stay organized and manage our work more efficiently. It has been dependable for our day-to-day operations and has simplified several administrative tasks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like having scheduling, customer management, work orders, and invoicing all in one platform. It saves time and makes it easier to keep track of daily tasks. The interface is clean and easy to navigate. #### Cons I'd like to see more flexibility when customizing reports and certain workflows. Some features also took a little time to learn, but overall the system is easy to use. #### Vendor response Thanks for sharing this. Having scheduling, customer management, work orders, and invoicing all in one place makes a difference for your team. Replied July 2026 ## More reviews [Next reviews](https://www.softwareadvice.com/field-service/fieldpulse-profile/reviews/?page=2) --- FieldPulse Reviews, Pros and Cons - 2026 Software Advice