--- title: "FieldPulse Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of FieldPulse. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if FieldPulse is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/fieldpulse-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Field Service Management Software](https://www.softwareadvice.com/field-service/) / [FieldPulse](https://www.softwareadvice.com/field-service/fieldpulse-profile/) / FieldPulse Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/field-service/fieldpulse-profile/) Reviews [Alternatives](https://www.softwareadvice.com/field-service/fieldpulse-profile/alternatives/) # FieldPulse User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 496 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.7/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 355 reviews (72%) - 4 stars: 105 reviews (21%) - 3 stars: 20 reviews (4%) - 2 stars: 5 reviews (1%) - 1 star: 11 reviews (2%) ### Most mentioned pros - It provides a well-organized platform for managing field service operations, from scheduling and dispatching to invoicing and customer communication. - The ability to access customer information, update job details, and continue working without interruption helps maintain productivity and ensures critical data can be captured in the field and synchronized once connectivity is restored. - I having estimates, schdeuling, customer history and Job update in one platform and QuickBooks integration saves time by reducing duplicate work and the mobile app keeps the field updated. ### Most mentioned cons - FP is targeted at service industry, Time & Material payment model. While you can defiantly use FP to run a remodeling and maintenance business, the platform's functions and features don't truly align with the standard construction project's lifecycle. - They are very slow in solving problems, fixing issues, or even responding to basic customer requests, witch makes it really difficult to rely business on their platform, - It is a little clunky and only allows bulk receiving which adds a layer of convolution to receiving project related inventory. ## FieldPulse customer reviews Showing reviews 1-25 of 496 (page 1). ### Reliable tool for managing daily work field. - Overall rating: 4/5 - Reviewer: Nitya S. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My all over experience is too much positive and good also as well as excellent also. it has mad it much easier to manage technician, plan service call and keep together in one place. The automated capabilities reduce human work and sales of the pipeline help us go from estimates to payments without unnecessary effort. Overall it has enhanced day to day operations for an appliance, electrical and electronics manufacturing business and has been good value for the investment.” It is really user friendly and has increased our productivity. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I'm a director of operation and i like how field keep our service work organized, but not too much complicated. Scheduling job is easy and my team is able too see updates in real time, which can improve collaboration between office staff and field technicians. workflow automation eliminates repetitive processes and saves time and the sales process becomes simplified when estimates and invoices are linked. I’m also comfortable with the security of consumer information, and the overall value for money has been wonderful for our firm. #### Cons Some of the more advance reports may use a bit more flexibility for operational review. had some trouble figuring out some of the automated options. The mobile app occasionally feel slower than handling huge job histories, and i would appreciate greater freedom in scheduling regular maintenance visits. Customer assistance is responsive but needs to be quicker at solving difficult issues. #### Vendor response Hi Nitya, hearing that real-time updates have improved collaboration between your office and field teams, and that linking estimates to invoices has made your sales process easier, means a lot to us. We look forward to continuing to support your team. Replied August 2026 --- ### Streamlining a Multi-Market Service Business - Overall rating: 4/5 - Reviewer: Kyle G. - Verified reviewer: Yes - Industry: Building Materials - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall FieldPulse has simplified a lot of dated processes in our business model, allowed us to be more efficient across all markets and is cost effective to our scaling company. I would recommend FieldPulse to anyone large or small, without hesitation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros FieldPulse has allowed our growing company the flexibility to create service, installation and preparation work into one streamlined platform. It has also streamlined our ability to convert sales into jobs, and tracking of work. Bringing everything into one Platform has allowed our Sales Team and Project team to collaborate easier on jobs, simplifying the hardest parts of any project. #### Cons The backend inventory system can use some more fine tuning to allow a more simplified and robust receiving system for inventory management. It is a little clunky and only allows bulk receiving which adds a layer of convolution to receiving project related inventory. #### Reasons for choosing FieldPulse Cost Savings, simple use and easy to manage the little things #### Reasons for switching to FieldPulse Looking for a simplified platform from an aged process when taking over the business. Scheduling was done in Outlook Calendar, Sales done in QB Point of Sale, Quotes were done in Excel and POS. #### Vendor response Hi Kyle — really glad to hear FieldPulse has made it easier for your sales and project teams to stay aligned on jobs and manage service calls, installation projects, and preparation work all from one platform. We look forward to continuing to support your team as you scale. Replied July 2026 --- ### Unreliable - Overall rating: 2/5 - Reviewer: Andrew B. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Disappointed in customer support and reliability. Product over promised and under delivered, especially the phone system. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The interconnection of the multiple facets of a service business. Especially the dispatching system. #### Cons Fails to save information and is slow and clunky even with strong internet connection. Low internet product is very unreliable. --- ### FieldPulse Review - Overall rating: 5/5 - Reviewer: Chris S. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered [sensitive content hidden] help with getting our schedule up and running on FieldPulse was a smooth process, largely thanks to the support we received. [sensitive content hidden] made a overwhelming transition feel simple, and we're optimistic about how it'll improve our day-to-day scheduling and reporting going forward. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] was incredibly responsive and hands-on getting our team set up. She walked us through customizing the calendar by team member color, which made truck scheduling much more efficient, and showed us how to manage unassigned jobs by dragging them straight onto the schedule. She also helped us think through how to streamline job progression and reporting for our maintenance agreements. After our session, she sent a clear written summary of everything we covered, which made it easy to follow up. #### Cons The only hiccup we've run into is that job times sometimes shift when dragging and dropping jobs on the schedule. [sensitive content hidden] is already aware and working on a fix. #### Reasons for choosing FieldPulse Price for what we use was better. Field Pulse has everything they have to offer and price is better. #### Reasons for switching to FieldPulse Sheets is completely manual and hard to view. #### Vendor response Hey Chris, glad to hear the transition was smooth and that your rep was able to help you get set up. Replied August 2026 --- ### Great service - Overall rating: 5/5 - Reviewer: Michael L. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love FieldPulse, their customer support is phenomenal, I’ve used house called pro, jobber, and QuickBooks scheduling and by far FieldPulse is the best. I would say my favorite thing is probably the workflow automation, for our techs in the field, it makes it very clear on what their next steps are, and I also love that as an administrator, I can customize this workflow to meet my business needs. #### Cons There are lots of add-ons, which is nice, but it gets really pricey if I was to truly want everything that I think I need #### Reasons for switching to FieldPulse I wanted to try out the software because it sounded like a big upgrade from what I was previously using #### Vendor response Hi Michael, customizing workflows to fit how your team actually runs, and giving your techs a simple path to follow, is exactly what we built ClearPath for. Love hearing that your team is getting so much out of it! Replied August 2026 --- ### Not a good software - Overall rating: 1/5 - Reviewer: Glen H. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Our experience with FieldPulse has been extremely disappointing. The software has created more headaches than solutions for our business, particularly when it comes to bookkeeping, system issues, and customer support. When we have problems, we are repeatedly told that the team is “working on it,” but issues remain unresolved. We have also paid extra for a dedicated account representative, yet our assigned agent rarely—or never—returns our calls. We have spent far too much time chasing support instead of actually running our business. What makes the situation even more frustrating is that, despite the ongoing problems and the fact that the system has not worked reliably for us, FieldPulse will not allow us to get out of our contract. We are extremely disappointed with the product and, even more so, with the lack of customer support. If you are considering FieldPulse, do your research and make sure you fully understand the contract before signing. We wish we had. Unfortunately, we cannot recommend FieldPulse based on our experience. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros We thought it would be more in line with quickbooks but it has been nothing but problems making our lives and our accouters work double. #### Cons Bad customer service, if the technician looses reception on the job site nothing get safe, timing, pictures and comments. #### Reasons for switching to FieldPulse We grow and wanted to step up in software to make our lives and also the accounts easy to manage. #### Vendor response Hey Glen, we understand your frustration and thank you for taking the time to share this feedback with us. Our customer success team is here to keep supporting you through this, so please don't hesitate to reach out. Replied August 2026 --- ### Satisfied user - Overall rating: 5/5 - Reviewer: Casey O. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would say I have been totally satisfied with the service that FieldPulse provides. Great program that can do so many things. Tech support is a click away and they can get you fixed in no time if something is off. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I think the one of the best features is how user friendly the program is. Everything is seamless and intuitive. It is super simple and fast to gather any information that you need about a client or a job. The features for tracking hours are awesome. The platform for estimating is fantastic and simple. I love how professional it looks! #### Cons One complaint, and it's not even a big deal but I don't like giving access to my phone photos for the app and sometimes it is a pain to upload photos. #### Reasons for switching to FieldPulse Accounting congruency and we needed a cloud based work order program. #### Vendor response Hi Casey — thank you for this! Glad to hear that FieldPulse has helped your team pull information quickly and make professional estimates, and that our support team has been able to help you along the way! Replied August 2026 --- ### Great program - Overall rating: 5/5 - Reviewer: Brian B. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support, value for money, team collaboration, workflow automation, security, and scheduling #### Cons It is working great for our business, there is nothing to complain about. There are no cons about this program. #### Reasons for choosing FieldPulse We liked the software design and functionality. #### Vendor response Hey Brian, glad to hear FieldPulse has been a solid fit for your team. Thanks for the review. Replied August 2026 --- ### Streamlined our service operation. - Overall rating: 5/5 - Reviewer: Sanket M. - Verified reviewer: Yes - Industry: Program Development - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. 1) I have had an excellent experience utilization FieldPluse For monitoring everyday operations. 2) It helped me coordinate scheduling and enhance communication throughout my team. 3) Workflow automation saved manual work enhance overall productivity. 4) The integrated sales process made it easier to manage quotations and billing. 5) I believe it delivers excellent security, trustworthy support, and good value for money for our software development business. helpful #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1) The Scheduling system was straightforward to work and reduced lost work. 2) I like how like automation save my staff from tedious manual activities. 3) It's increase team communication with everyone able to see the latest development on the job. 4) I think the client data is safe, and value of money is worth it. 5) I contacted customer support, I received helpful and timely assistance. #### Cons 1) I would prefer more freedom when designing complex scheduling rules. 2) Customer supports is good but although tough issues can take longer to address 3) The mobile app can feel a bit slow when managing the job histories. #### Vendor response Hi Sanket — thank you for sharing this. FieldPulse helping your team cut down on lost jobs and saving time by reducing manual tasks are exactly the kind of wins we love to hear about. Replied August 2026 --- ### Good Software, Needs Polish - Overall rating: 4/5 - Reviewer: Flavia C. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. FieldPulse has made running our day-to-day operations way easier and got us off disorganized spreadsheets. It didn't take weeks of training for the team to get the hang of it, which was a huge win. The mobile app has its occasional quirks when coverage is spotty, but the visual scheduling board and awesome support team make it totally worth it for a growing trade business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The customer support is honestly top-tier. Whenever we run into a bug or need help tweaking a setting, their team gets back to us in minutes on live chat and actually fixes the problem. The drag-and-drop scheduling calendar is super easy to use, and our guys love being able to build quotes, get signatures, and send out invoices right from their phones on the job site. #### Cons The mobile app can be a bit glitchy when cell service drops, especially when tech guys are trying to upload job photos or update statuses on-site. The QuickBooks sync can also be a little finicky at times and create duplicate entries if you aren't watching it closely. It’s also annoying that a few cool extra features are locked behind paid add-ons. #### Vendor response Hey Flavia, it's great to hear that tech support has been quick to jump in, and that your team's been able to build quotes and send invoices right from the job site. Thanks for the feedback! Replied August 2026 --- ### Excellent software, even better Customer Support team - Overall rating: 5/5 - Reviewer: Bowen J. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been using Fieldpulse for over a year now, and it has been a great improvement over the last software system we used. As mentioned in the "Pros" section, Fieldpulse covers all of our company's business needs in one package. I especially want to highlight their customer support team. No software is perfect- occasionally we run into bugs, or have questions about how to do something. Their customer support chat team is always prompt and helpful. In particular, shout out to [sensitive content hidden] I., who I've worked with several times and has always been able to get me the answers I need quickly. I'm usually able to get my problem resolved within minutes. In cases where it's a legitimate technical problem, they elevate the question to their tech support team, who has also been great to work with. They follow up regularly via email until the problem has been resolved. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Powerful software that is both flexible & customizable. Excellent customer support Continually developing the software and adding features Meets all of our companies needs when it comes to CRM, bidding & invoicing, processing payments, scheduling, ordering, inventory, and etc - all in one package. #### Cons Sometimes glitchy (usually resolved relatively quickly). I wish it had more options for automated communications, both externally and internally. Purchase order system needs some improvements (which I'm told are in the works). #### Reasons for choosing FieldPulse Price, features, and responsiveness of their sales & support teams #### Reasons for switching to FieldPulse We needed a system that was more flexible and had better CRM automation than what we had previously. #### Vendor response Hi Bowen, thank you for this, and for being so specific about your experience. We are really glad FieldPulse has been a good fit for your team and that our support team has left such a great impression. Replied May 2026 --- ### An Intuitive Platform That Keeps Teams Aligned and Productive - Overall rating: 5/5 - Reviewer: Paula M. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I’ve had a really positive experience using this software in my day-to-day work. One of the standout features for me has been the customer support—any time I’ve had a question or run into an issue, the support team has been responsive, knowledgeable and genuinely helpful. The platform is also very intuitive when it comes to scheduling and tracking. Setting up tasks, managing timelines and keeping everything organized feels straightforward and efficient. That saves a lot of time and reduces the chance of things slipping through the cracks. Collaboration is another strong point for my team. It’s easy to keep everyone on the same page, share updates and maintain visibility across projects. Finally, the reporting features are incredibly useful. Being able to quickly generate clear, insightful reports helps with decision-making and gives a solid overview of progress and performance. Overall, the software has made my workflow smoother and more efficient and I’d definitely recommend it to teams looking for a reliable, user-friendly solution. #### Cons I choose to stay focused on what works and finding solutions for things that don't! Implementing new software is always a bit frustrating. #### Reasons for switching to FieldPulse We wanted a system that allowed for more transparency and reporting. #### Vendor response Paula, thank you so much for the thoughtful review. We are really glad to hear FieldPulse has helped improve your workflow and keep your team aligned. It is awesome to know features like scheduling and reporting have been valuable for your team, and that our support team has been there when you need it. We really appreciate you taking the time to share your experience. Replied April 2026 --- ### Very Happy - Overall rating: 5/5 - Reviewer: Rob L. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s been great. A few rough bumps figuring things out, but mostly smooth. My wife and I both use it, she manages the schedule and I’m in the field. I don’t know what I would do without it. Iv looked at and used other services and they just aren’t worth the money. I was very hesitant to spend the money on FieldPulse, but I’m very glad I did. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We really like the Field Pulse system. It’s easy to use, it keeps me organized and is really able to fit any business and any business size. #### Cons Honestly, the price. There’s no way around it, it’s not cheap. But neither am I. I can’t expect my customers to spend more money on quality if I’m not willing to do the same. Is it expensive? Yes. Is it worth the expense? Absolutely. #### Reasons for choosing FieldPulse They looked to be just like jobber, which I didn’t want #### Reasons for switching to FieldPulse They sucked. That’s the only way I can say it. They charged a lot and way under delivered. They made it difficult to operate and function and they didn’t make it feel like they really wanted our company to do well. FieldPulse was different. #### Vendor response Hey Rob, it means a lot to our whole team to hear that FieldPulse has been a good fit for your business and is helping you stay organized! Replied April 2026 --- ### Field pulse is the best! - Overall rating: 5/5 - Reviewer: Cale L. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Every time I go to Field pulse about any questions especially [sensitive content hidden] , they always have answers. I love how they send screenshots that give us really good directions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Field pulse has so many features that we still haven't even explored! I feel like I learn something new every week, making my business more efficient and organized. #### Cons Not much I could think of right now, maybe one thing but field pulse have been more than helpful and they're always trying to better the system. #### Reasons for switching to FieldPulse Field pulse just has 1000 more features then QuickBooks. #### Vendor response Cale, thank you for the review. It is great to hear that our team has been helpful and that you are enjoying FieldPulse. We appreciate you taking the time to share your experience. Replied March 2026 --- ### FieldPulse - A solid solution for any services-related company - Overall rating: 5/5 - Reviewer: Bill M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, we are extremely satisfied with FieldPulse. My only regret is not having implemented this solution sooner for my company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros FieldPulse is a solid mid-tier FSM solution for small service businesses seeking an easy-to-use system with scheduling, dispatching, invoicing, and CRM on one platform. We are still in the implementation stages, but have been very happy with the responsiveness of the FieldPulse team and with the onboarding process. They have a very good implementation workflow that helps keep things organized and on track. This helps to ensure a successful launch and adaptation by any team. #### Cons I would like to see more contract options that align with how a hybrid MSP functions and bills its clients for flat-rate plans. #### Reasons for choosing FieldPulse Support is US-based, responsive, and the pricing was reasonable for what the platform brings. #### Reasons for switching to FieldPulse RangerMSP is being retired and does not have a proper web-based interface for a modern company. #### Vendor response Bill, thank you for the review. We are glad to hear the onboarding process has been helpful as you get started with FieldPulse. We look forward to continuing to support you as you get more familiar with the platform. Replied March 2026 --- ### FieldPulse Consistently Improves! - Overall rating: 4/5 - Reviewer: Kinley H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall FieldPulse is a great option for a company who would like to work hand in hand with a company willing to make changes you want! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I really appreciate how well FieldPulse and its agents are able to receive feedback! I also enjoy a lot of its features that let me view the same information in different ways! It does make scheduling jobs for my team much easier! #### Cons I do feel that because FieldPulse is new they do still have room for improvement in some of their features. I feel that they created this application with specific ideas in mind for its use case. #### Reasons for switching to FieldPulse The pricing on Jobber was too much and FieldPulse looked like a great next option! We wanted the ability to ask questions of the company more directly and be able to ask for new or different features! #### Vendor response Kinley, we are really glad to hear that scheduling has become easier for your team. We really appreciate you taking the time to share your feedback. Replied February 2026 --- ### Field Pulse A Great All in One CRM Software - Overall rating: 5/5 - Reviewer: Larry P. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Very satisfied overall as a customer relationship management software. Proposals and estimates can be sent and approved, invoices can be paid directly via a phone or computer and payments are all tracked in the software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great customer service and recurring billing/templates. The ability to include photos and videos in jobs is very good feature. Scheduling and the notifications the customer gets are automated and the ability to give customers job reports with pictures is a bonus. #### Cons Some of the functions are not very intuitive and don't make sense in the work flow of a customer service company. I think that automated reports should be able to be generated based off things done or not done on job (notes/pictures/status) Once you understand how the software works and change your processes to work with the software it works very well. #### Reasons for choosing FieldPulse Better review and support metrics were given on all review sites I found #### Vendor response We’re glad to hear FieldPulse has been helpful for your team in managing estimates, invoicing, payments, and customer communication. We also appreciate your feedback on workflow and reporting. Thanks for taking the time to share your experience, Larry! Replied January 2026 --- ### Field Pulse - Overall rating: 5/5 - Reviewer: Marc R. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Its a good program. I have used other programs like service trade and service titan and I like this one way better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of the mobile app even in offline mode. This product helps streamline my business. I am satisfied with it and the future potential. #### Cons Sometimes it can be slow and the invoice, quote, billing side could be better. They keep improving the software. #### Reasons for switching to FieldPulse Price, Features, Ease of Use. Friendly service. #### Vendor response Hi Marc, thanks for sharing this. We are glad to hear the mobile app has been working well for you. Replied May 2026 --- ### Perfect for shift scheduling and reducing paperwork. - Overall rating: 5/5 - Reviewer: Gopi K. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, FieldPulse has been an excellent tool for managing our field operations and daily logistics. It has significantly streamlined how we schedule shifts and coordinate team tasks. While getting used to all the features takes a bit of time, the amount of daily paperwork and back-and-forth calling it saves makes it completely worth itOverall, FieldPulse has been an excellent tool for managing our field operations and daily logistics. It has significantly streamlined how we schedule shifts and coordinate team tasks. While getting used to all the features takes a bit of time, the amount of daily paperwork and back-and-forth calling it saves makes it completely worth it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It completely centralizes our operations. What I like most is how easy it is to schedule shifts, assign tasks on the fly, and track team members in real-time through the mobile app. It has eliminated a massive amount of daily paperwork and keeps everyone on the same page. #### Cons There is a bit of a learning curve at the beginning because of how many features it has, which can overwhelm the team at first. Also, the mobile app can occasionally feel a little slow or heavy if the internet connection isn't perfect. #### Vendor response Hi Gopi, cutting out the daily paperwork and back-and-forth calls is a big win for any field team. Really glad it's making a difference. Thanks for sharing this. Replied June 2026 --- ### Simple and effective tool for managing field operations - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My experience with FieldPulse has been very positive. It has helped streamline scheduling, manage field teams efficiently, and improve overall workflow. The platform offers reliable security for managing customer and job data, and overall value for money is good considering the features provided. Customer support is responsive and helpful, which improves the overall experience. Team collaboration is smooth, with clear visibility into tasks and updates. Scheduling and employee management are simple and effective, making daily operations easier to handle. Syncing across devices generally works well, although there can be occasional minor delays. Overall, it has reduced manual effort, improved coordination, and provided better visibility into operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros FieldPulse is very easy to use for managing daily operations like scheduling, job tracking, and team coordination. The interface is clean, and it helps keep everything organized in one place. Customer support is also responsive and helpful. #### Cons Some advanced features and customizations are limited, and reporting could be more detailed. Mobile app performance can occasionally lag during heavy usage. #### Vendor response Hi there — really glad FieldPulse has been helping streamline your scheduling and team coordination. Thanks for taking the time to share this. Replied April 2026 --- ### Good but you can be better and cheaper! - Overall rating: 3/5 - Reviewer: Aaron H. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would give our overall experience as good. Jacob L is one of the nicer support individuals I have encountered. The support is normally always great! Price can be better; syncing can be better. The flexibility has changed so bravo there. I will be changing service once my contract is up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have everything is in one place. My customers, invoices, estimates, reports, timesheets, team members, and schedule. #### Cons I have had issues with price, flexibility in changing my setup. I find this CRM more expensive than competing companies. And the estimates can't be e-signed. I don't know when a customer has opened our quotes/invoices with another CRM I can. Also, no contract that is another big one. The other company we are switching too has no contracts. #### Vendor response Aaron, thank you for taking the time to share your feedback. We are glad to hear you had a positive experience with Jacob. We also appreciate your honesty around pricing, flexibility, and syncing. Feedback like this is important for us to hear and helps us continue improving the platform. Replied March 2026 --- ### FieldPulse is easy to use in the office or on the go - Overall rating: 4/5 - Reviewer: MARCELLA R. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I enjoy using FieldPulse. I appreciate the ease of use. I still have much to learn when it comes to writing forms and importing inventory but I am getting better every day. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the ease of use of FieldPulse across multiple devices. I am an office manager and if i am off work for the day or on my lunch and am running errands I can use the FieldPulse app on my phone or Ipad to continue working if a customer needs assistance or one of our employees. #### Cons I have used FieldPulse for almost 2 years now and the one thing that i wish could change is the time sheets on a job. For example, if we have a larger project that spans over a few weeks and multiple employees go to it I only see the total hours on the job for each employee. I do not see which day they were at the job. an employee may have 70 hours on the job but i have to go through their own individual daily time sheets to know which days the employee was on site. it makes it difficult when employees mess up their times or when i am looking for receipts from our suppliers who forgot to list our job # on their delivery for us. #### Vendor response Marcella, thank you for the review. We are glad to hear FieldPulse has been easy to use and that it helps you stay connected with your team and customers. We also appreciate your feedback about timesheets on larger projects. That is helpful insight, and we will be sure to share it with our team. Thanks again for taking the time to share your experience. Replied March 2026 --- ### Excellent Customer Support - Overall rating: 5/5 - Reviewer: Trevor W. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The experience has been positive overall. I understand the company is growing quickly and the mishandling between the sales and implementation team is understandable. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and how they provide relevant answers to my questions. Fieldpulse helps with my problem instead of trying to sell me something else. #### Cons At times there has been slow communication between departments. When implementing new features the sales team can be slow to get things implemented. #### Reasons for choosing FieldPulse This software was very frustrating to use. #### Reasons for switching to FieldPulse The old software was expensive and outdated. #### Vendor response Thank you for the review, Trevor. We are glad to hear that you have had a positive experience and that FieldPulse has been easy to use! Thanks for taking the time to share your experience! Replied February 2026 --- ### FeildPluse review as a whole - Overall rating: 4/5 - Reviewer: Steven K. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like the program as a whole, I am still in the process of utilizing it to its full potential. It has so many functions that I still need to leverage to unlock the full potential. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All in one place for job management. I like how responsive the FeildPluse team is to solving any issues I have had. #### Cons I was the scheduling screen was a little easier to move jobs around. It would also be nice to be able to schedule jobs on non consecutive days i.e. Monday then a return on Thursday. For jobs created with in a project it would be nice to have the option to not create a new job number but have it with in the project number i.e. Project number 1000 first job would be something like 1000.1. #### Vendor response Hi Steven, glad our team has been there when you've needed them, that's what we're here for. We appreciate your feedback on scheduling and projects. Thanks for the review! Replied May 2026 --- ### Field Pulse praise and complaints - Overall rating: 5/5 - Reviewer: Leslee L. - Verified reviewer: Yes - Industry: Glass, Ceramics & Concrete - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, it has been OK for me in the office. But the technicians in the field complain that it is SLOW or freezes often. It makes them very frustrated and grumpy. They complain daily about not being to save pictures of their work or collect payments. They are very unhappy with the app. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I enjoy the customer support. I use it often and they always help in a timely manner. Today [sensitive content hidden] saved a lot of frustration when I was locked out of my account. I also enjoy the scheduling tool. It lets me know when I have a conflict in time management of the employees' appointments. #### Cons It is SLOW. Also, it sometimes marks a client's invoice as paid in full and our bookkeeper finds that it has not been paid in full. This is very difficult to address with customers. They become suspicious and feel like we are trying to trick them. Especially elderly customers. #### Vendor response Leslee, thank you for the review. We are glad to hear our customer support team has been helpful and that you are enjoying the scheduling tool. We appreciate your feedback on invoicing and the app, and we will make sure to share this with our team. Replied March 2026 ## More reviews [Next reviews](https://www.softwareadvice.com/field-service/fieldpulse-profile/reviews/?page=2) --- FieldPulse Reviews, Pros and Cons - 2026 Software Advice