--- title: "FieldPulse Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of FieldPulse. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if FieldPulse is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/fieldpulse-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Field Service Management Software](https://www.softwareadvice.com/field-service/) / [FieldPulse](https://www.softwareadvice.com/field-service/fieldpulse-profile/) / FieldPulse Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/field-service/fieldpulse-profile/) Reviews [Alternatives](https://www.softwareadvice.com/field-service/fieldpulse-profile/alternatives/) # FieldPulse User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 491 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.7/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 352 reviews (72%) - 4 stars: 103 reviews (21%) - 3 stars: 20 reviews (4%) - 2 stars: 5 reviews (1%) - 1 star: 11 reviews (2%) ### Most mentioned pros - It provides a well-organized platform for managing field service operations, from scheduling and dispatching to invoicing and customer communication. - The ability to access customer information, update job details, and continue working without interruption helps maintain productivity and ensures critical data can be captured in the field and synchronized once connectivity is restored. - I having estimates, schdeuling, customer history and Job update in one platform and QuickBooks integration saves time by reducing duplicate work and the mobile app keeps the field updated. ### Most mentioned cons - Most critically, the Engage tool feels unstable and limited; the inability to forward calls to multiple people is a major bottleneck for our workflow. If this is intended to be a long-term solution alongside FieldPulse, these regional limitations and functional stability issues need to be addressed immediately. - it makes it difficult when employees mess up their times or when i am looking for receipts from our suppliers who forgot to list our job # on their delivery for us. - FP is targeted at service industry, Time & Material payment model. While you can defiantly use FP to run a remodeling and maintenance business, the platform's functions and features don't truly align with the standard construction project's lifecycle. ## FieldPulse customer reviews Showing reviews 1-25 of 491 (page 1). ### Reliable tool for managing daily work field. - Overall rating: 4/5 - Reviewer: Nitya S. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My all over experience is too much positive and good also as well as excellent also. it has mad it much easier to manage technician, plan service call and keep together in one place. The automated capabilities reduce human work and sales of the pipeline help us go from estimates to payments without unnecessary effort. Overall it has enhanced day to day operations for an appliance, electrical and electronics manufacturing business and has been good value for the investment.” It is really user friendly and has increased our productivity. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I'm a director of operation and i like how field keep our service work organized, but not too much complicated. Scheduling job is easy and my team is able too see updates in real time, which can improve collaboration between office staff and field technicians. workflow automation eliminates repetitive processes and saves time and the sales process becomes simplified when estimates and invoices are linked. I’m also comfortable with the security of consumer information, and the overall value for money has been wonderful for our firm. #### Cons Some of the more advance reports may use a bit more flexibility for operational review. had some trouble figuring out some of the automated options. The mobile app occasionally feel slower than handling huge job histories, and i would appreciate greater freedom in scheduling regular maintenance visits. Customer assistance is responsive but needs to be quicker at solving difficult issues. #### Vendor response Hi Nitya, hearing that real-time updates have improved collaboration between your office and field teams, and that linking estimates to invoices has made your sales process easier, means a lot to us. We look forward to continuing to support your team. Replied August 2026 --- ### Streamlining a Multi-Market Service Business - Overall rating: 4/5 - Reviewer: Kyle G. - Verified reviewer: Yes - Industry: Building Materials - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall FieldPulse has simplified a lot of dated processes in our business model, allowed us to be more efficient across all markets and is cost effective to our scaling company. I would recommend FieldPulse to anyone large or small, without hesitation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros FieldPulse has allowed our growing company the flexibility to create service, installation and preparation work into one streamlined platform. It has also streamlined our ability to convert sales into jobs, and tracking of work. Bringing everything into one Platform has allowed our Sales Team and Project team to collaborate easier on jobs, simplifying the hardest parts of any project. #### Cons The backend inventory system can use some more fine tuning to allow a more simplified and robust receiving system for inventory management. It is a little clunky and only allows bulk receiving which adds a layer of convolution to receiving project related inventory. #### Reasons for choosing FieldPulse Cost Savings, simple use and easy to manage the little things #### Reasons for switching to FieldPulse Looking for a simplified platform from an aged process when taking over the business. Scheduling was done in Outlook Calendar, Sales done in QB Point of Sale, Quotes were done in Excel and POS. #### Vendor response Hi Kyle — really glad to hear FieldPulse has made it easier for your sales and project teams to stay aligned on jobs and manage service calls, installation projects, and preparation work all from one platform. We look forward to continuing to support your team as you scale. Replied July 2026 --- ### Unreliable - Overall rating: 2/5 - Reviewer: Andrew B. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Disappointed in customer support and reliability. Product over promised and under delivered, especially the phone system. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The interconnection of the multiple facets of a service business. Especially the dispatching system. #### Cons Fails to save information and is slow and clunky even with strong internet connection. Low internet product is very unreliable. --- ### FieldPulse: A Positive Start and Strong Partnership - Overall rating: 5/5 - Reviewer: Marci W. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. FieldPulse has been a positive experience thus far. Since I joined after the implementation phase, I was tasked with helping roll out and adopt the platform after it had already been introduced. Despite missing the initial setup process, I've found the transition to be smooth and the platform easy to work with. Working with [sensitive content hidden] has been extremely valuable throughout this process. She has been consistently supportive, responsive, and helpful whenever questions or challenges have arisen. Her guidance has played an important role in ensuring a positive experience with FieldPulse. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of FieldPulse's standout features is its offline capability. Unlike many competing CRM and field service management platforms, FieldPulse allows technicians and staff to continue working even when internet connectivity is unavailable. This is particularly valuable in rural Nova Scotia, where cellular and internet coverage can be inconsistent. The ability to access customer information, update job details, and continue working without interruption helps maintain productivity and ensures critical data can be captured in the field and synchronized once connectivity is restored. #### Cons I've only been using FieldPulse for a few weeks, so I don't feel I have enough experience with the platform to provide a fair and comprehensive assessment at this time. While my initial impressions have been positive, I would prefer to spend more time using the system before offering detailed feedback in this area. #### Reasons for switching to FieldPulse We made the switch to FieldPulse from a similar platform that was not meeting our operational needs, particularly due to its lack of reliable offline capabilities. Given that our team frequently works in rural areas of Nova Scotia where internet connectivity can be inconsistent, offline functionality is essential. FieldPulse's ability to continue operating without a connection has been a significant advantage and was a key factor in our decision to transition to the platform. #### Vendor response Hi Marci, really glad the transition has felt smooth. The offline capability was designed with teams like yours in mind, working in rural areas where connectivity can't always be counted on. We'll pass your kind words along and we're glad to have you with us. Replied June 2026 --- ### Definitely Worth Considering for Field Service Companies - Overall rating: 4/5 - Reviewer: Carol W. - Verified reviewer: Yes - Industry: Glass, Ceramics & Concrete - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Software has lots of good features and rather intuitive to explore and learn. There is always a learning curve with new software. Everyone at FieldPulse is super nice and has been helpful thru everything. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Has the ability to calculate item cost using measurements such as square feet. Built in payment platform available to process ACH and card payments. Automatically syncs with QuickBooks online. There is a lot of customization you can set up to eliminate/automate tedious tasks or make routines that are consistent. So grateful it will warn you if you go to leave something that you have not saved yet. #### Cons Onboarding training needs to be tailored to customer better. The math calculations are part of the price book component and we did not cover the price book portion of training until there were only a couple training sessions left. Would have been nicer to at least get us started on the price book component earlier because there is quite a bit to creating and setting it up. Our account "go to" person and tech support helped us with price book component after the onboarding training ended. Tech support is responsive and so far has been able to help us resolve issues. #### Reasons for switching to FieldPulse The ability of the software to do Square foot and United inch calculations for item costs. #### Vendor response Hi Carol — thank you for sharing this. We are happy to hear that QuickBooks Online sync and the customization options have been useful for your team. Replied July 2026 --- ### Emily Scherer is Awesome! - Overall rating: 5/5 - Reviewer: Samuel M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered This has been the best software and the best people I have had the pleasure of working with. Onboarding was a breeze, and everyone in tech support is helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Emily Scherer has always been great to work with and is very responsive to my questions. Whenever I need anything, she emails me back promptly. #### Cons I haven't found any that I don't like yet. The software seems to be very solid. I'm sure there are some quirks that we have had to work around, but that is no different than any other program. #### Reasons for choosing FieldPulse Inventory management that could be tracked per vehicle. #### Reasons for switching to FieldPulse Cost was a huge factor for our company. The other reason was a lack of support. #### Vendor response Hi Samuel, it's great to hear that Emily has been quick and responsive whenever you needed her, and that onboarding and tech support have been just as solid — that's exactly the experience we want every customer to have. Replied July 2026 --- ### Great service - Overall rating: 5/5 - Reviewer: Michael L. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love FieldPulse, their customer support is phenomenal, I’ve used house called pro, jobber, and QuickBooks scheduling and by far FieldPulse is the best. I would say my favorite thing is probably the workflow automation, for our techs in the field, it makes it very clear on what their next steps are, and I also love that as an administrator, I can customize this workflow to meet my business needs. #### Cons There are lots of add-ons, which is nice, but it gets really pricey if I was to truly want everything that I think I need #### Reasons for switching to FieldPulse I wanted to try out the software because it sounded like a big upgrade from what I was previously using #### Vendor response Hi Michael, customizing workflows to fit how your team actually runs, and giving your techs a simple path to follow, is exactly what we built ClearPath for. Love hearing that your team is getting so much out of it! Replied August 2026 --- ### Field Pulse Review - Overall rating: 4/5 - Reviewer: Emily O. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are generally happy with the product but have not been impressed with the customer service following implementation. The representatives are often unprepared for the meetings, do not have a sense of what we covered during the last meeting, and are unlikely to follow up on questions we had from the previous meetings without prompting. We expected more continuity for the cost of the additional service. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The ease with which we can view project and job progress as well as schedule work for technicians on an easy-to-use calendar are our favorite features. #### Cons Paying for custom forms that do not allow us to attach them to estimates to be sent for signature is frustrating. It is also disappointing that technicians cannot clock into site visits and have these hours calculated under the corresponding job. #### Reasons for choosing FieldPulse specific dispatch features, time sheet tracking #### Vendor response Hi Emily, happy to hear you're enjoying our scheduling features, and that the visibility into job status has been great for keeping your team on track. We're sorry to hear customer service hasn't met that same bar. Our team will be reaching out to you directly to learn more about your experience working with our customer success team and create a plan to rebuild your confidence. Replied July 2026 --- ### Great program - Overall rating: 5/5 - Reviewer: Brian B. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support, value for money, team collaboration, workflow automation, security, and scheduling #### Cons It is working great for our business, there is nothing to complain about. There are no cons about this program. #### Reasons for choosing FieldPulse We liked the software design and functionality. #### Vendor response Hey Brian, glad to hear FieldPulse has been a solid fit for your team. Thanks for the review. Replied August 2026 --- ### Great customer service call and chat line - Overall rating: 5/5 - Reviewer: Christopher Y. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it is been ok. We have had a bunch of issues to start which we know happens when starting a new system. It is frustrating and hopefully these issues can get resolved #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Knowledgeable service and quick to answer the phone. In the chat they send screenshots and links which are helpful and the phone CSR are very knowledgeable. #### Cons The customer service is great its just a few features need to be ironed out (Job Costing & Invoicing in particular for me) #### Reasons for choosing FieldPulse Price was a little less for FP and the automatic invoice reminders #### Reasons for switching to FieldPulse Cost was too high for Service Titan so we went to Service Fusion. One month later we realized SF was not a great system #### Vendor response Hi Christopher, thank you for sharing this. Glad to hear the team's been quick to help. We know getting comfortable on a new platform can be a challenge, and we encourage you to keep reaching out to our team to support you through it. Replied July 2026 --- ### Well-rounded Software - Overall rating: 5/5 - Reviewer: Jessica V. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very pleased. It's not 'custom-created software', but we can't afford that. I'm very pleased with how customizable it IS, however. I found it to be a large learning curve, but the customer support has been sufficient to get us up and running and now that we've been using Field Pulse for 18 months, I rarely need support and using it is smooth. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros FieldPulse is capable of covering a huge range of needs for any service-based business. Client database, item database, quote management, invoicing, automated client connections, and more. The reason we left our previous software was that it didn't provide a platform for our clients to easily view our quotes/invoices on mobile devices (which is what 90% of our clients use!). Additionally, although we still prefer Quickbooks for large-scale accounting purposes, it is very convenient for our clients to be able to make payments right on the same (FieldPulse) link where they view their quote or invoice. #### Cons We still haven't quite been able to successfully sync FieldPulse with Quickbooks Online, mostly because of over a decade of pre-existing Client Lists from 2 different sources. #### Reasons for choosing FieldPulse Only FieldPulse was able to provide ALL the functions we needed. #### Reasons for switching to FieldPulse Cost and needed more functionality. UDA did not have ability for client to sign, payment processing, or mobile-device views for client-facing documents. #### Vendor response Hi Jessica — it means a lot to our team to hear that we were able to support you as you got up and running on FieldPulse. We're glad you're enjoying the customization options and that FieldPulse is able to support your business needs. Replied April 2026 --- ### Great for small businesses - Overall rating: 5/5 - Reviewer: Sam D. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Fieldpulse is great for my small residential service business, we do HVAC, electrical and plumbing work with a few customers that we do everything home repair related. Fieldpulse is versatile and customizable to fit the needs of our most niche customers. I love the cost per month and I don't have to worry about switching to a new platform in 3 to 5 years, they have features that I'm confident are scalable when we reach 8 to 10 trucks on the road. #### Cons sometimes the weeks start on Monday and sometimes they start on Sunday when creating a schedule. learning curve for all the features are pretty steep #### Reasons for switching to FieldPulse needed scheduling capability, no customer support in invoice simple #### Vendor response Sam, thank you so much for the review. We are really glad to hear FieldPulse has been a great fit for your business and that you feel confident using it as you continue to scale. We appreciate you taking the time to share your experience and look forward to continuing to support your team. Replied April 2026 --- ### Office Manager scheduler - Overall rating: 4/5 - Reviewer: Julie S. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it works well for our company. We used to use spreadsheets to keep track of our services and jobs and this is so much better. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros it is pretty easy to use. Self explanatory. It is so much better than what we were using before and it's able to hold a lot more information. #### Cons It seems to be slow moving recently and this causes a lot of frustration when trying to complete information on our jobs. I don't like that you have to exit out of job by back arrow until you get to a job again after moving from that screen. #### Reasons for choosing FieldPulse it seemed to best meet our needs. We could put all of our data into the system we were keeping in a google document file #### Reasons for switching to FieldPulse It did not meet our needs. It did not allow us to put all of the information we need on a daily basis into this system #### Vendor response Julie, thank you for the review. We are glad to hear FieldPulse has been a big improvement from spreadsheets and is helping your team keep everything in one place. We also appreciate your feedback about speed and navigation. That input is important to us, and we will make sure it is shared with our team. Thanks again for taking the time to share your experience. Replied March 2026 --- ### Field pulse is the best! - Overall rating: 5/5 - Reviewer: Cale L. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Every time I go to Field pulse about any questions especially [sensitive content hidden] , they always have answers. I love how they send screenshots that give us really good directions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Field pulse has so many features that we still haven't even explored! I feel like I learn something new every week, making my business more efficient and organized. #### Cons Not much I could think of right now, maybe one thing but field pulse have been more than helpful and they're always trying to better the system. #### Reasons for switching to FieldPulse Field pulse just has 1000 more features then QuickBooks. #### Vendor response Cale, thank you for the review. It is great to hear that our team has been helpful and that you are enjoying FieldPulse. We appreciate you taking the time to share your experience. Replied March 2026 --- ### Glad We Switched to FieldPulse - Overall rating: 4/5 - Reviewer: Andrew Z. - Verified reviewer: Yes - Industry: Furniture - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FieldPulse has allowed us to better track and maintain our field services for less monthly costs than our old software. The constant updates and added features means that any concerns that I currently have I know will be addressed. Overall we are glad to have switched to FieldPulse. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Features. FieldPulse has a ton of features and plugins that are incredibly useful for a company like mine. FieldPulse Payments has been a positive experience for our customers adding the convenience of immediate pay to our invoices. The scheduling tools have been key for keeping our teams working together from sales to field services all the way to accounting. #### Cons Moving from Estimates to Jobs to Invoices still feels a bit disjointed. Information between these categories could use some engineering work to avoid having to constantly copy and paste information between these crucial steps of every project. #### Reasons for choosing FieldPulse FieldPulse had all of these features and more presented in a way that worked better for us. #### Vendor response Andrew, thank you for the review. It is awesome to hear that the platform is helping your team stay aligned. We appreciate your feedback about the flow between estimates, jobs, and invoices. We will be sure to share it with our team. Replied March 2026 --- ### Great product - Essential to our Company - Overall rating: 5/5 - Reviewer: Grant S. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I really like how easy it is to work with. I really appreciate all the integrations it has to our other systems as well. It works great with zapier, quickbooks, etc. Makes our service management run very smoothly. #### Cons I wish the calendar function would work better with our oncall schedule. It would be super helpful to be able to integrate the on-call schedules of all our field techs within fieldpulse and then be able to pull from that in some way. We have to manage that schedule external to fieldpulse though. #### Reasons for choosing FieldPulse Fieldpulse was a much easier system to deploy and use than Odoo. Odoo seems to be a very powerful software, but has a high maintenance effort to run and deploy. Upkeep had a super super strong inventory system, but could not handle field service management. Fieldpulse was easy to set up, learn, adopt to our business, and had the features we needed. #### Vendor response Hi Grant — really glad the Zapier and QuickBooks integrations have been working well for your team and that you've found the platform easy to use. Replied April 2026 --- ### Real Teamwork not just software - Overall rating: 5/5 - Reviewer: Cole G. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Team work and a "we can" attitude from everyone I have dealt with on the FP team from management down to chat room. Very positive experience and excited to scale with Field Pulse at our core. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Field Pulse Customer support and customization is really what sets them apart from other trade software platforms. Not just there to tell you where to look for an answer to a question but in some cases actually just took care of the issue. Its as if you gain employees to YOUR business not just paying to use software #### Cons Honestly the only thing I have found that was not great was some manual entry for locations under a parent account but there are always going to be manual entries, having gone through several CRM migrations this is a small pain and was expected. #### Reasons for choosing FieldPulse The culture of Field Pulse is customization and dialing in what works for your business and not bending your process to fit a structure already in place. #### Reasons for switching to FieldPulse Inventory is not in house call pro. It required a plug in which just adds steps that field pulse eliminated #### Vendor response Cole, thank you so much for the review! We’re really glad to hear our support team and customization options have made such a positive impact for you. We also appreciate your feedback on manual entry. We’re excited to keep supporting your team! Replied January 2026 --- ### Field Pulse A Great All in One CRM Software - Overall rating: 5/5 - Reviewer: Larry P. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Very satisfied overall as a customer relationship management software. Proposals and estimates can be sent and approved, invoices can be paid directly via a phone or computer and payments are all tracked in the software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great customer service and recurring billing/templates. The ability to include photos and videos in jobs is very good feature. Scheduling and the notifications the customer gets are automated and the ability to give customers job reports with pictures is a bonus. #### Cons Some of the functions are not very intuitive and don't make sense in the work flow of a customer service company. I think that automated reports should be able to be generated based off things done or not done on job (notes/pictures/status) Once you understand how the software works and change your processes to work with the software it works very well. #### Reasons for choosing FieldPulse Better review and support metrics were given on all review sites I found #### Vendor response We’re glad to hear FieldPulse has been helpful for your team in managing estimates, invoicing, payments, and customer communication. We also appreciate your feedback on workflow and reporting. Thanks for taking the time to share your experience, Larry! Replied January 2026 --- ### Great customer support! - Overall rating: 5/5 - Reviewer: Jamee N. - Verified reviewer: Yes - Industry: Utilities - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great! We've been using FieldPulse for almost 2 years now and it has helped make our lives a lot easier in terms of collaboration and effectiveness in our office and on-site. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support is always really helpful and quick in their response. Anytime we have an issue, customer support is able to help and send screen recordings to help us for future reference. #### Cons Sometimes it's tricky to navigate the higher level organizational details, but easy to get a hang of once you get going. #### Reasons for switching to FieldPulse Program was outdated and not able to keep up with changing times. #### Vendor response Hi Jamee — hearing that FieldPulse has made a real difference for your team both in the office and on-site over the last 2 years is exactly what we hope for. Really glad our support team has been there when you've needed it! Replied April 2026 --- ### Perfect for shift scheduling and reducing paperwork. - Overall rating: 5/5 - Reviewer: Gopi K. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, FieldPulse has been an excellent tool for managing our field operations and daily logistics. It has significantly streamlined how we schedule shifts and coordinate team tasks. While getting used to all the features takes a bit of time, the amount of daily paperwork and back-and-forth calling it saves makes it completely worth itOverall, FieldPulse has been an excellent tool for managing our field operations and daily logistics. It has significantly streamlined how we schedule shifts and coordinate team tasks. While getting used to all the features takes a bit of time, the amount of daily paperwork and back-and-forth calling it saves makes it completely worth it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It completely centralizes our operations. What I like most is how easy it is to schedule shifts, assign tasks on the fly, and track team members in real-time through the mobile app. It has eliminated a massive amount of daily paperwork and keeps everyone on the same page. #### Cons There is a bit of a learning curve at the beginning because of how many features it has, which can overwhelm the team at first. Also, the mobile app can occasionally feel a little slow or heavy if the internet connection isn't perfect. #### Vendor response Hi Gopi, cutting out the daily paperwork and back-and-forth calls is a big win for any field team. Really glad it's making a difference. Thanks for sharing this. Replied June 2026 --- ### Centralized Scheduling and Status Tracking That Brought Order to Our Plant Field Operations - Overall rating: 5/5 - Reviewer: Ghanshyam S. - Verified reviewer: Yes - Industry: Chemicals - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. At India Glycols Limited, managing field tasks, equipment work orders, and team coordination across multiple plant sections previously relied on a mix of verbal updates, printed sheets, and informal messaging. FieldPulse replaced that scattered approach with a structured, centralized system. The scheduling and real-time status tracking features delivered the most immediate value I could assign, monitor, and follow up on tasks from a single dashboard without chasing updates manually. The mobile app made this practical even while physically moving around the facility. The platform is clearly built with scalability in mind, which means some features feel more comprehensive than my current needs require. For larger teams managing complex field operations it would deliver excellent value. For smaller-scale internal use the pricing requires careful consideration. Overall it is a capable and reliable field service management tool that brought measurable structure to how I handle operational coordination at India Glycols Limited. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros As a Junior Engineer at India Glycols Limited, tracking field tasks, work orders, and team assignments across different plant sections has always been a coordination challenge. FieldPulse addressed this directly through its centralized dashboard that brings scheduling, task management, and status tracking into one accessible place. What stood out most was the scheduling and job management system. Being able to assign tasks to the right team member, set timelines, and monitor progress without switching between spreadsheets and messaging apps made a noticeable difference in how organized our field operations felt. The status tracking feature kept me updated on which tasks were completed, pending, or delayed without needing to physically follow up with every person involved. The mobile app is a genuine strength. Accessing job details, updating task status, and checking assignments from my phone while moving between plant sections meant I was not dependent on being at my desk to stay informed. The interface on mobile is clean and functional without feeling stripped down compared to the desktop version. The CRM and client management tools are also well designed for maintaining records and tracking service history, which is useful when managing recurring maintenance tasks and equipment-related work orders at an industrial facility. #### Cons The pricing is the most significant concern for someone in my position. FieldPulse is primarily built for growing field service businesses, and its pricing reflects that target audience. As a Junior Engineer using it for internal operational coordination rather than a full commercial field service operation, the cost feels disproportionate to my scale of use. The workflow between job stages moving from work orders to task completion to reporting feels slightly disjointed in certain areas. Information does not always carry over seamlessly between stages, requiring manual re-entry that adds unnecessary steps to an otherwise efficient process. The initial setup and configuration also takes more time than expected. While the interface is clean, understanding how to set up custom workflows, permissions, and team structures for the first time requires patience and exploration without strong in-app guidance for new users. #### Vendor response Hi Ghanshyam — thanks for taking the time to share this. Really glad the scheduling, status tracking, and mobile app have been making day-to-day coordination feel more manageable. Replied May 2026 --- ### Good but you can be better and cheaper! - Overall rating: 3/5 - Reviewer: Aaron H. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would give our overall experience as good. Jacob L is one of the nicer support individuals I have encountered. The support is normally always great! Price can be better; syncing can be better. The flexibility has changed so bravo there. I will be changing service once my contract is up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have everything is in one place. My customers, invoices, estimates, reports, timesheets, team members, and schedule. #### Cons I have had issues with price, flexibility in changing my setup. I find this CRM more expensive than competing companies. And the estimates can't be e-signed. I don't know when a customer has opened our quotes/invoices with another CRM I can. Also, no contract that is another big one. The other company we are switching too has no contracts. #### Vendor response Aaron, thank you for taking the time to share your feedback. We are glad to hear you had a positive experience with Jacob. We also appreciate your honesty around pricing, flexibility, and syncing. Feedback like this is important for us to hear and helps us continue improving the platform. Replied March 2026 --- ### Superior Overhead Door review. - Overall rating: 4/5 - Reviewer: Brian B. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I was say my overall experience has been a pleasent one so far. I find that it is even handy to use while out of the office. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Feild Pulse has helped me become more organized with all of our scheduling needs. I am able to estimate and attach files to that estimate which is really handy. It makes the sales process go smoothly. Customer support is fantastic. They are always there to help. We also use the time sheets for our employees and that is handy as well. I know I am not using Field Pulse fully but am looking forward to getting fully integrated. #### Cons Coming from QB it seems like there are a lot ofclicks to get something done. I also would like to see a more customizable estimate and invoice layout. #### Reasons for choosing FieldPulse Because they offered inventory tracking.. #### Vendor response Hey Brian — it means a lot to hear that FieldPulse has been helping you stay organized with scheduling, estimates, and timesheets. We're glad the support team has been there when you've needed them too. Replied April 2026 --- ### Questions about updating the Schedule. - Overall rating: 5/5 - Reviewer: Rey R. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I'm the new Office Administrator at Volt Elec. The Field Pulse Team is AMAZING! Since I am new at my position and with learning everything about the office and the functionalities of Field Pulse having the chat feature right at my fingertips is fantastic. The team at Field Pulse always responds to me and are extremely helpful. It's like having a Field Pulse Team member sit right next to me. I love it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Field Pulse is that they are extremely helpful. They are always there when I need them. The chat feature is amazing! The Field Pulse Team is very knowledgeable, friendly, attentive, and professional. Field Pulse makes me feel like they are part of our Volt Electric Family. #### Cons I truly cannot come with anything that I like lease about Field Pulse. The team is FANTASTIC! As I embark in other areas of Field Pulse, I will be able to answer this question. However as of now, I cannot come up anything. #### Vendor response Hi Rey, thank you for this! Really glad the chat support has been there for you as you're getting settled in. We're here for you as you continue to get comfortable with the platform. Replied May 2026 --- ### FieldPulse makes life easier! - Overall rating: 5/5 - Reviewer: Patrick M. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've been using FieldPulse for years and it has made a big difference for my business! I highly recommend FieldPulse as a way to help keep your business organized and allow you to grow your business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros One of the best things about working with FieldPulse is the support. When I have a question or concern, they are very responsive and helpful. #### Cons One challenge with FieldPulse is the ability to upload photos with notes for each job. The work around for that is integrating CompanyCam with FieldPulse which solves the problem. #### Vendor response Hi Patrick, two years in and still going strong! Really happy that our support team has been there for you and that FieldPulse has made a difference for your business. Replied May 2026 ## More reviews [Next reviews](https://www.softwareadvice.com/field-service/fieldpulse-profile/reviews/?page=2) --- FieldPulse Reviews, Pros and Cons - 2026 Software Advice