--- title: "FieldPulse Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of FieldPulse. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if FieldPulse is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/fieldpulse-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Field Service Management Software](https://www.softwareadvice.com/field-service/) / [FieldPulse](https://www.softwareadvice.com/field-service/fieldpulse-profile/) / FieldPulse Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/field-service/fieldpulse-profile/) Reviews [Alternatives](https://www.softwareadvice.com/field-service/fieldpulse-profile/alternatives/) # FieldPulse User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 507 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.7/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 363 reviews (72%) - 4 stars: 106 reviews (21%) - 3 stars: 20 reviews (4%) - 2 stars: 5 reviews (1%) - 1 star: 13 reviews (3%) ### Most mentioned pros - It provides a well-organized platform for managing field service operations, from scheduling and dispatching to invoicing and customer communication. - The ability to access customer information, update job details, and continue working without interruption helps maintain productivity and ensures critical data can be captured in the field and synchronized once connectivity is restored. - I having estimates, schdeuling, customer history and Job update in one platform and QuickBooks integration saves time by reducing duplicate work and the mobile app keeps the field updated. ### Most mentioned cons - It is a little clunky and only allows bulk receiving which adds a layer of convolution to receiving project related inventory. - Most critically, the Engage tool feels unstable and limited; the inability to forward calls to multiple people is a major bottleneck for our workflow. If this is intended to be a long-term solution alongside FieldPulse, these regional limitations and functional stability issues need to be addressed immediately. - The mobile app can feel a bit sluggish, particularly when syncing back to the office from areas with weak cell coverage. ## FieldPulse customer reviews Showing reviews 1-25 of 507 (page 1). ### Keeps our techs organized and speeds up billing, despite occasional mobile lags - Overall rating: 4/5 - Reviewer: Santiago I. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. FieldPulse has been a net positive for our day-to-day operations. Before putting it in place, we were relying on a mess of spreadsheets, texts, and paper tickets that kept getting lost. It took about two weeks for the crew to fully get used to the app, but now it runs pretty smoothly. While the mobile app has its occasional hiccups, the time saved on dispatching and getting invoices out faster makes it worth the investment for a growing trade team. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The scheduling and dispatch layout is easily the best part. It's straightforward to drop jobs onto the calendar, assign them to techs in the field, and track progress without having to call everyone five times a day. Being able to generate estimates and turn them directly into invoices on-site has cut down our admin time by hours each week. Their customer support team is also solid—you actually get a real person who helps solve problems quickly. #### Cons The mobile app can feel a bit sluggish, particularly when syncing back to the office from areas with weak cell coverage. A few of our guys have complained about the mobile interface feeling cluttered on smaller phone screens, which leads to misclicks when trying to log notes quickly. Also, setting up custom status workflows took more trial and error than expected. #### Reasons for choosing FieldPulse FieldPulse gave us a better balance between customization and cost. Housecall Pro felt a bit too rigid for our specific job workflows, and Jobber got expensive quickly once we added full team access. FieldPulse offered the right mix of scheduling flexibility and simple billing without forcing us into top-tier pricing. #### Vendor response Hi Santiago — glad to hear FieldPulse replaced the spreadsheets and paper tickets and that your team got up to speed quickly. Saving time on dispatching and getting invoices out faster is exactly what we want for our customers. Thank you for sharing. Replied September 2026 --- ### An honest, complete and unbiased review - Overall rating: 5/5 - Reviewer: Trishanda B. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall I've been very happy with the implementation and support surrounding FieldPulse. It was our fourth attempt at a quality CRM. We have explored other options but truly feel the customer facing side of this program is heads and shoulders above the rest (even the so-called number 1 provider in this industry). The pricing is more than fair and it's been very easy to adapt and adjust as necessary for every single need our company has had. I can promise you that if you give them the chance they can generally help you through any issues you encounter. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best part about FieldPulse is how dynamic the software has been and the level of engagement it invites from the customers when it comes to work flow processes. I am very happy about the innovative approach they take to solving problems in the face of constructive feedback. The premium customer support has been worth every penny, especially early on, as being able to get instant help when problems arise is critical when time and human capital are limited resources. After trying many different CSMs we feel FieldPulse has earned our loyalty. #### Cons Early on there were many scripting and small techy type bugs to work through but they were very diligent about following up and resolving them. I think the toughest thing we've struggled with has been the Quickbooks integration. Thankfully it's worked pretty great more recently. #### Reasons for switching to FieldPulse Because service fusion was not engaging with the customer at all. The plain language emails and just entire interface was very ancient feeling. The whole backend was clunky and required ridiculous amounts of effort to setup. #### Vendor response Hi Trishanda, it's great to hear FieldPulse has been the right fit after so many tries, and that our support team has been there for you when it mattered most. We're glad to have you with us! Replied September 2026 --- ### Unreliable - Overall rating: 2/5 - Reviewer: Andrew B. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Disappointed in customer support and reliability. Product over promised and under delivered, especially the phone system. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The interconnection of the multiple facets of a service business. Especially the dispatching system. #### Cons Fails to save information and is slow and clunky even with strong internet connection. Low internet product is very unreliable. --- ### To expensive for the many small annoyances - Overall rating: 3/5 - Reviewer: Kristin B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's a mixed bag. We have a lot of grievances and felt like the sales team oversold it. However, it is a lot better than our old program. I think if the price was cheaper it would be great. But for the price you pay with the program it should have all the annoyances it has. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The one big thing I do enjoy about FieldPulse is their customer support. We do have premium support when needed, but the basic chat help support is quick and easy as well. I do notice they implement changes as things get suggested. I also like how connected to quickbooks it is and how it flows back and forth, so what you do in one it quickly shows on the other. It is pretty strong in that regard. Our technicians love the mobile app. #### Cons It can be very tedious to get simple task done. Our dispatchers do not like the setting up a customer and job process and feels like it takes longer to do anything. We also have to have separate tabs open of our schedule and create a job, because it is hard to do otherwise just from the job screen. Also, we have a ton of parent companies and child companies... now it is getting slightly better, but this needs a lot of work!! There is not a simplistic way on the customer page to link them or a way to change communication to just the parent company, so it autofills the child. Little fixes like that would go a long way. I also wish there was a quick way to enter a part without adding it to the catalog or changing things quickly. Everything just seems to take extra time with this program. The program can also go pretty slow at times. These are all small annoyances we put up with. #### Reasons for choosing FieldPulse We liked the customization aspect and it looked like the reporting was pretty good. #### Reasons for switching to FieldPulse Their mobile application and reporting were not up to par #### Vendor response Hey Kristin, glad to hear the QuickBooks sync and mobile app have been solid for your team, and that our support has been quick to help when you need it. We also really appreciate your feedback on setting up a job and customer. Replied September 2026 --- ### [sensitive content hidden] is the best Field Pulse support! - Overall rating: 5/5 - Reviewer: Destiny F. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered A special shoutout to [sensitive content hidden] in support—we really enjoy working with her, she’s absolutely amazing!! She makes the “help, what did we click?” moments a whole lot less stressful! 😂 #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love FieldPulse’s customizable fields—because our business doesn’t fit in a one-size-fits-all toolbox! I love the ability to move back and forth in work flows. Scheduling seems to be a lot easier. #### Cons Im not a fan of how the AR is viewed. While I know this is not an accounting system it’s important to have a good view for receivables. Also, we work with a lot of property management and sometimes we need to change the customer. Unfortunately it’s not a simple task of editing and changing the customer name. #### Reasons for choosing FieldPulse ST is way over priced and more of a Sales tool. We aren’t trying to price gouge our customers. #### Reasons for switching to FieldPulse No simple working QB integration, FP has better reporting #### Vendor response Hi Destiny, thanks for the shoutout to our support team! It’s great to hear the custom fields and workflows are giving you the flexibility your business needs. Replied October 2026 --- ### Way better than quickbooks for me! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. With the couple months that I have been using it I think you get great value for your money. I enjoy it and all the updates that happen and I can't wait to see what else you can do with Field pulse. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love the interface of FP itself. The scheduling part is amazing. the customer support when I need assistance is phenomenal! #### Cons I think it would have to be I wish it was a little more customizable when it came to moving tabs or even setting up triggers. #### Reasons for switching to FieldPulse We needed something more for our line of work #### Vendor response Hey, love hearing that scheduling has been a highlight and that our support team has come through whenever you’ve needed a hand. Replied October 2026 --- ### Stay far away if you love efficiency, speed, and easy of use in your software - Overall rating: 1/5 - Reviewer: Carlos T. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered 1 out of 5 at least we can process money and save on card fees. Other than that it is a poor, slow, inefficient experience #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Saves 5k+ in card fees per month. I can process a customer transaction. it saves customers in a software but others do this also. #### Cons Slow to resolve issues on any front. Stay away Super long time to process a customer if he just wants to buy from us we run an appliance store and its just a poor oveall experience that i have complained so much im done complaining just want to warn others to not use this software. I tried to cancel chat ai and they said no because i did not give a 60 day notice and now they are auto renewing me for another year on every service. What a joke. #### Reasons for switching to FieldPulse A friend told me about this and gave it a shot. #### Vendor response Hi Carlos, thank you for your feedback. We appreciate you being a valued customer, and we are sorry your experience hasn’t been what you were looking for. We passed this along to our team, and they will be reaching out to you directly to talk through your concerns and make sure you have the support you need. Replied October 2026 --- ### FieldPulse is great! - Overall rating: 5/5 - Reviewer: Sophia P. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered [sensitive content hidden] has been an amazing help getting us set up and any issues we had early on she was able to assist right away. Going from one platform to another is always stressful but [sensitive content hidden] made it easy and our team efficiency has increased significantly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how its very easy to schedule calls, communicate with customers through the message templates and the scheduler assist when placing new calls on the board #### Cons Dislike how sometimes moving around calls on the dispatch board it wont drag out to the duration i request it for, i have to manually go in and adjust the duration #### Reasons for switching to FieldPulse Not as much options as FieldPulse so we made the switch #### Vendor response Hi Sophia, switching platforms is never easy, so it’s great to hear the transition went smoothly and your team is running more efficiently already. As you continue to get comfortable with the platform, know that our team is here to support you. Welcome to FieldPulse! Replied October 2026 --- ### OVERALL SATISTFACTION - Overall rating: 5/5 - Reviewer: Isabel A. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Aside from these few areas for improvement, I think FieldPulse has a lot of potential. The team has been very receptive to feedback, and I appreciate their willingness to work with customers to improve the system. I believe that as the platform continues to develop and our team becomes more familiar with it, many of these challenges will become easier to manage. I also want to give a special shout-out to [sensitive content hidden], who has been a tremendous help to our team! We truly appreciate her support, responsiveness, and willingness to work alongside us as we navigate and learn the FieldPulse system. Having someone who is available to answer questions, help address concerns, and assist with our needs has made the transition much smoother. We are very happy to have [sensitive content hidden] working alongside us and appreciate the time and effort she puts into helping our team succeed! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros FieldPulse has been a great tool for keeping our day-to-day operations organized and running smoothly! It makes scheduling jobs, sending out invoices, and creating purchase orders (POs) so much easier and more efficient. Having everything in one place helps streamline our workflow, keeps communication organized, and saves valuable time throughout the day. The platform is user-friendly and makes managing multiple jobs and keeping track of important details much less stressful. Overall, FieldPulse has been a great addition to our team and helps make our daily operations run more smoothly. Highly recommend! #### Cons Overall, there aren't too many cons with FieldPulse! Since it's a newer system for our team, there have been a few bumps along the way, but whenever bugs come up or we have requests for improvements, the FieldPulse team is typically quick to address them or accommodate our needs. Like any new system, it takes time to get used to, and I think some of the initial challenges simply come with learning a new platform. One improvement I would really like to see is a quicker way to search for work orders (WO numbers) directly from the main search bar. Currently, locating a specific job requires navigating to Jobs > All Jobs, selecting the filter, choosing all statuses, and entering the WO number under the custom field value. This process can feel unnecessarily time-consuming when you're just trying to find one job quickly. Another challenge is that all addresses seem to be grouped under the main parent account, which can make it difficult to review the service history for one specific property. It would be helpful to have an easier way to view job history by individual service address without having to sort through jobs associated with the entire parent account. #### Reasons for switching to FieldPulse Needed something that better fit our needs. #### Vendor response Hi Isabel, it’s great to hear FieldPulse is keeping your day-to-day organized and making it easier to manage multiple jobs at once. We’re glad the support you’ve had along the way has made the transition smoother for your team! Replied October 2026 --- ### A Useful Platform for Keeping Field Operations Organized - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used monthly for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My overall experience with FieldPulse has been positive. The biggest benefit for me has been having more structure around scheduling and managing day-to-day operations instead of keeping everything spread across different places. Once the system is set up and you get familiar with the workflow, it becomes much easier to use consistently. I also appreciate having a clearer view of jobs and keeping the team aligned. It has reduced some of the back-and-forth that can happen when information is handled manually. At the same time, I think the initial setup takes some patience, and there are a few areas where the interface and workflow could be more streamlined. Overall, FieldPulse has been useful for organizing our processes and improving visibility across the work. It is not completely without its quirks, but the benefits have outweighed the drawbacks for me. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros What I like most about FieldPulse is that it brings a lot of the day-to-day work into one place. Scheduling, job information, customer details, and team communication are easier to manage without constantly switching between different tools. It has helped make our workflow more organized, especially when there are multiple jobs and people involved. I also like having better visibility into what is scheduled and what still needs attention. Overall, it saves some manual coordination and makes it easier to keep everyone on the same page. #### Cons There is definitely a learning curve when you first start using it, especially when you are setting things up around your existing workflow. Some areas can also feel like they require a few more clicks than expected, and there are times when I have to double-check information rather than assuming everything is immediately updated. I would also like to see some improvements in customization and making certain everyday tasks a little faster. These are not major issues, but improving them would make the overall experience smoother. #### Vendor response Hi there, we're glad to hear FieldPulse has brought together scheduling, job details, customer info, and team communication into one place, and y'all no longer have to juggle separate tools. Hope things keep feeling smoother as you continue to get comfortable with the platform. Replied September 2026 --- ### A must have for every Field Service business - Overall rating: 5/5 - Reviewer: Isaac K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Migrating to FieldPulse 4 years ago has been the best decision I have ever made as a business owner, and I have never looked back. My process is customized to the centimeter because of how flexible the app is and how easy it is to use. Fieldpulse has quickly become the core of our business processes #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fieldpulse completely improved our process and operations. After struggling with many different software options, Fieldpulse had a solution for all our needs. From Technician management, to project management, Job Scheduling, Estimating, and Invoicing, the sales process became so easy that their technical support is very good and always improving the system with new features and updates. #### Cons The only issue with Fieldpuse, I would say, is the pricing. They have a base fee and a per-user fee, which can quickly add up if you have multiple users, as we do. This can become challenging for a small business. #### Reasons for choosing FieldPulse Fieldpulse is very flexible and always improving their features #### Reasons for switching to FieldPulse Missing a lot of the critical features. No project management, CRM feature, no invoicing, and project management feature, #### Vendor response Hi Isaac, four years and never looked back — that means a lot to the whole team. We are thrilled to hear that FieldPulse has become the core of how your business runs and that it's been able to grow and adapt with you. We look forward to continuing to support your business! Replied June 2026 --- ### Excellent software, even better Customer Support team - Overall rating: 5/5 - Reviewer: Bowen J. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been using Fieldpulse for over a year now, and it has been a great improvement over the last software system we used. As mentioned in the "Pros" section, Fieldpulse covers all of our company's business needs in one package. I especially want to highlight their customer support team. No software is perfect- occasionally we run into bugs, or have questions about how to do something. Their customer support chat team is always prompt and helpful. In particular, shout out to [sensitive content hidden] I., who I've worked with several times and has always been able to get me the answers I need quickly. I'm usually able to get my problem resolved within minutes. In cases where it's a legitimate technical problem, they elevate the question to their tech support team, who has also been great to work with. They follow up regularly via email until the problem has been resolved. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Powerful software that is both flexible & customizable. Excellent customer support Continually developing the software and adding features Meets all of our companies needs when it comes to CRM, bidding & invoicing, processing payments, scheduling, ordering, inventory, and etc - all in one package. #### Cons Sometimes glitchy (usually resolved relatively quickly). I wish it had more options for automated communications, both externally and internally. Purchase order system needs some improvements (which I'm told are in the works). #### Reasons for choosing FieldPulse Price, features, and responsiveness of their sales & support teams #### Reasons for switching to FieldPulse We needed a system that was more flexible and had better CRM automation than what we had previously. #### Vendor response Hi Bowen, thank you for this, and for being so specific about your experience. We are really glad FieldPulse has been a good fit for your team and that our support team has left such a great impression. Replied May 2026 --- ### Small Electricial Contractor Gives 5 Stars! - Overall rating: 5/5 - Reviewer: Kendra O. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FieldPulse has been a game changer in our business operations. We have realtime information and have saved countless administrative hours retrieving jobsite information. Our field electricians have had minimal disruptions with the app which keeps a smile on everyone's faces! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Realtime information from the field to the office. - Intercompany communications tags in the commenting section - Customer interactive acceptance/denial of estimates - Payment collection within emailed invoice - Excellent customer support - Ease of scheduling and dispatching views #### Cons - Employee timesheets not syncing with QuickBooks (This is an add on that we are not willing to pay for at this time) #### Reasons for switching to FieldPulse NetSuite/FSM were too cumbersome for our company. They did not fulfill our needs as sold to us. #### Vendor response Hi Kendra — real-time field to office visibility and saving hours on admin work is exactly what FieldPulse is built for. Really glad it's been a smooth experience all around. Thank you for taking the time to share this. Replied June 2026 --- ### Not recommended - Overall rating: 2/5 - Reviewer: Sherilynne D. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Unresponsive to reported problems. The system is clunky, with poor interconnection between components (services, estimates, invoices, purchase orders), requiring staff to have to click on multiple locations to find all the information needed. We do not like FieldPulse. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros It enables us to receive payments from customers electronically via a click-to-pay feature built into the invoice. #### Cons Information about each customer and job is spread out among too many different pages. We have to click into multiple locations to get all the info we need for any action. Notes and pictures do not follow from one page to the next along the course of the job. Frequent unresolved glitches. Slow or no response to requests for help solving problems in the software. After 1.5 years using the program very few, if any, problems have been corrected. We've had corrections work, then revert back to the original problem with no explanation. Very slow processing, causing the system to freeze quite often. In the field, the freezing requires a restart after which all the entered data disappears and has to be reentered. It takes FAR more time for my employees to do their jobs than our old software thus costing the company approximately $40,000 extra per year in lost productivity. I would not recommend FieldPulse. #### Reasons for switching to FieldPulse Franchisor forced the change with little notice. They mislead us and oversold the capabilities of this product. #### Vendor response Hey Sherilynne, we appreciate your feedback. It is clear your experience hasn't been what you expected, and we take these concerns seriously. Please reach out to our support team and ask to be escalated, and we'll make sure the right person follows up with you directly. Replied April 2026 --- ### Great for small businesses - Overall rating: 5/5 - Reviewer: Sam D. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Fieldpulse is great for my small residential service business, we do HVAC, electrical and plumbing work with a few customers that we do everything home repair related. Fieldpulse is versatile and customizable to fit the needs of our most niche customers. I love the cost per month and I don't have to worry about switching to a new platform in 3 to 5 years, they have features that I'm confident are scalable when we reach 8 to 10 trucks on the road. #### Cons sometimes the weeks start on Monday and sometimes they start on Sunday when creating a schedule. learning curve for all the features are pretty steep #### Reasons for switching to FieldPulse needed scheduling capability, no customer support in invoice simple #### Vendor response Sam, thank you so much for the review. We are really glad to hear FieldPulse has been a great fit for your business and that you feel confident using it as you continue to scale. We appreciate you taking the time to share your experience and look forward to continuing to support your team. Replied April 2026 --- ### Glad I made the switch! - Overall rating: 5/5 - Reviewer: Emily S. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been really good! I meet weekly with my rep, [sensitive content hidden] , and he is always willing to hear my ideas and complaints. All of the staff that I have encountered has been great to work with! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I came to Field Pulse from Service Titan in July of 2025. I did not realize that Service Titan automatically renewed my contract and I had signed up with Field Field. Service Titan was unwilling to end this contract early. Field Pulse was willing to help me out while I had to pay the remainder of my contract with Service Titan. Field Pulse has a great feature called Clear Path that is excellent for trade companies working to keep consistency and to have a guide for technicians so that every customer has the same great experience. Field Pulse also offers great options for communicating with customers and technicians while keeping it all within Field Pulse. #### Cons Field Pulse has some minor glitches, especially with Engage, their phone system. The reporting could also be more user friendly. #### Reasons for switching to FieldPulse Service Titan is extremely expensive and does not have all of the options that Field Pulse offers. #### Vendor response Emily, thank you so much for the thoughtful review. We are really glad to hear that ClearPath has been helpful for your team. It is also great to hear you have had such a positive experience working with your rep and the rest of our team. We also really appreciate you sharing your feedback about Engage and reporting as well. Replied March 2026 --- ### Canadian Experience - Overall rating: 4/5 - Reviewer: Stanley K. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love the customer service been offer to me. over all I love fieldpulse I think you guys will do great things. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros what I love the most is the instant customer support for premium accounts. I have always been taken care off when ever I have an issue. #### Cons The current platform experience for Canadian customers feels like an afterthought, characterized by significant operational gaps and system instability. We are currently hindered by the lack of Canadian financing options like Acorn and an unsustainable $1,500 transaction limit on CardConnect that fails to accommodate our $5,000+ invoices. Furthermore, the permission settings are far too restrictive, lacking the granularity to allow Team Managers to create forms, while the Operator AI has proven less accurate than advertised. Most critically, the Engage tool feels unstable and limited; the inability to forward calls to multiple people is a major bottleneck for our workflow. If this is intended to be a long-term solution alongside FieldPulse, these regional limitations and functional stability issues need to be addressed immediately. #### Reasons for choosing FieldPulse recommended by Million Dollar Success Academy #### Reasons for switching to FieldPulse recommended by Million Dollar Success Academy #### Vendor response Stanley, thank you for taking the time to share your feedback. We are really glad to hear that our support team has been there for you when you need it. We appreciate you giving your feedback around financing options in Canada, permission settings, and Engage. We will be sure to share it with our team. Thank you again for leaving a review. We look forward to continuing to support your business! Replied March 2026 --- ### Met minimal objective - Overall rating: 4/5 - Reviewer: Kirill B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It works to accomplish the major objective mentioned above. The tech support experience has been wanting. Emails don't always find my customers and invoices get deferred. The UI issues previously communicated to the tech support representative have been deemed as not feasible for FieldPulse. This may become its undoing should a better alternative come around. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The objective was to unify our estimating, job scheduling and invoicing into one portal. FieldPulse has met the objective #### Cons Minor interface glitches, sorting of fields/columns. Address field in Jobs does not format properly for QB sync. Email system does not always work. Unable to email invoices and CC multiple recipients. #### Reasons for choosing FieldPulse Looked more promising in terms of integration than others #### Reasons for switching to FieldPulse needed to integrate work order and tech scheduling with estimating and invoicing #### Vendor response Kirill, we appreciate you sharing your feedback on the interface, email delivery, and QuickBooks syncing. That input is extremely valuable. We are glad to hear FieldPulse has helped with your estimating, scheduling, and invoicing. Thank you for taking the time to leave a review. Replied March 2026 --- ### Real Teamwork not just software - Overall rating: 5/5 - Reviewer: Cole G. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Team work and a "we can" attitude from everyone I have dealt with on the FP team from management down to chat room. Very positive experience and excited to scale with Field Pulse at our core. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Field Pulse Customer support and customization is really what sets them apart from other trade software platforms. Not just there to tell you where to look for an answer to a question but in some cases actually just took care of the issue. Its as if you gain employees to YOUR business not just paying to use software #### Cons Honestly the only thing I have found that was not great was some manual entry for locations under a parent account but there are always going to be manual entries, having gone through several CRM migrations this is a small pain and was expected. #### Reasons for choosing FieldPulse The culture of Field Pulse is customization and dialing in what works for your business and not bending your process to fit a structure already in place. #### Reasons for switching to FieldPulse Inventory is not in house call pro. It required a plug in which just adds steps that field pulse eliminated #### Vendor response Cole, thank you so much for the review! We’re really glad to hear our support team and customization options have made such a positive impact for you. We also appreciate your feedback on manual entry. We’re excited to keep supporting your team! Replied January 2026 --- ### Field Pulse - Overall rating: 5/5 - Reviewer: Marc R. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Its a good program. I have used other programs like service trade and service titan and I like this one way better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of the mobile app even in offline mode. This product helps streamline my business. I am satisfied with it and the future potential. #### Cons Sometimes it can be slow and the invoice, quote, billing side could be better. They keep improving the software. #### Reasons for switching to FieldPulse Price, Features, Ease of Use. Friendly service. #### Vendor response Hi Marc, thanks for sharing this. We are glad to hear the mobile app has been working well for you. Replied May 2026 --- ### FieldPulse for an HVAC business - Overall rating: 5/5 - Reviewer: Elizabeth O. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I am highly satisfied with FieldPulse and would recommend to any other business. It makes everyday tasks easier and cuts down processes that we had previous to discovering it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fieldpulse makes it easy to navigate everyday tasks including scheduling, invoicing and quoting. It integrates with Quickbooks flawlessly. #### Cons I do not like how simplistic the invoices look to our customers. I like to describe the service that was performed and I do not see where this is allowed. I send invoices through Quickbooks as this allows me to be more descriptive. #### Reasons for choosing FieldPulse Fieldpulse seemed like a better fit for our company. #### Reasons for switching to FieldPulse Razorsync did not integrate with Quickbooks. #### Vendor response Elizabeth, thank you for the review. We are so glad to hear FieldPulse has made scheduling, invoicing, and quoting easier for your team and that the QuickBooks integration has been working well for you! Replied March 2026 --- ### Reliable tool for managing daily work field. - Overall rating: 4/5 - Reviewer: Nitya S. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My all over experience is too much positive and good also as well as excellent also. it has mad it much easier to manage technician, plan service call and keep together in one place. The automated capabilities reduce human work and sales of the pipeline help us go from estimates to payments without unnecessary effort. Overall it has enhanced day to day operations for an appliance, electrical and electronics manufacturing business and has been good value for the investment.” It is really user friendly and has increased our productivity. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I'm a director of operation and i like how field keep our service work organized, but not too much complicated. Scheduling job is easy and my team is able too see updates in real time, which can improve collaboration between office staff and field technicians. workflow automation eliminates repetitive processes and saves time and the sales process becomes simplified when estimates and invoices are linked. I’m also comfortable with the security of consumer information, and the overall value for money has been wonderful for our firm. #### Cons Some of the more advance reports may use a bit more flexibility for operational review. had some trouble figuring out some of the automated options. The mobile app occasionally feel slower than handling huge job histories, and i would appreciate greater freedom in scheduling regular maintenance visits. Customer assistance is responsive but needs to be quicker at solving difficult issues. #### Vendor response Hi Nitya, hearing that real-time updates have improved collaboration between your office and field teams, and that linking estimates to invoices has made your sales process easier, means a lot to us. We look forward to continuing to support your team. Replied August 2026 --- ### Centralized Scheduling and Status Tracking That Brought Order to Our Plant Field Operations - Overall rating: 5/5 - Reviewer: Ghanshyam S. - Verified reviewer: Yes - Industry: Chemicals - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. At India Glycols Limited, managing field tasks, equipment work orders, and team coordination across multiple plant sections previously relied on a mix of verbal updates, printed sheets, and informal messaging. FieldPulse replaced that scattered approach with a structured, centralized system. The scheduling and real-time status tracking features delivered the most immediate value I could assign, monitor, and follow up on tasks from a single dashboard without chasing updates manually. The mobile app made this practical even while physically moving around the facility. The platform is clearly built with scalability in mind, which means some features feel more comprehensive than my current needs require. For larger teams managing complex field operations it would deliver excellent value. For smaller-scale internal use the pricing requires careful consideration. Overall it is a capable and reliable field service management tool that brought measurable structure to how I handle operational coordination at India Glycols Limited. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros As a Junior Engineer at India Glycols Limited, tracking field tasks, work orders, and team assignments across different plant sections has always been a coordination challenge. FieldPulse addressed this directly through its centralized dashboard that brings scheduling, task management, and status tracking into one accessible place. What stood out most was the scheduling and job management system. Being able to assign tasks to the right team member, set timelines, and monitor progress without switching between spreadsheets and messaging apps made a noticeable difference in how organized our field operations felt. The status tracking feature kept me updated on which tasks were completed, pending, or delayed without needing to physically follow up with every person involved. The mobile app is a genuine strength. Accessing job details, updating task status, and checking assignments from my phone while moving between plant sections meant I was not dependent on being at my desk to stay informed. The interface on mobile is clean and functional without feeling stripped down compared to the desktop version. The CRM and client management tools are also well designed for maintaining records and tracking service history, which is useful when managing recurring maintenance tasks and equipment-related work orders at an industrial facility. #### Cons The pricing is the most significant concern for someone in my position. FieldPulse is primarily built for growing field service businesses, and its pricing reflects that target audience. As a Junior Engineer using it for internal operational coordination rather than a full commercial field service operation, the cost feels disproportionate to my scale of use. The workflow between job stages moving from work orders to task completion to reporting feels slightly disjointed in certain areas. Information does not always carry over seamlessly between stages, requiring manual re-entry that adds unnecessary steps to an otherwise efficient process. The initial setup and configuration also takes more time than expected. While the interface is clean, understanding how to set up custom workflows, permissions, and team structures for the first time requires patience and exploration without strong in-app guidance for new users. #### Vendor response Hi Ghanshyam — thanks for taking the time to share this. Really glad the scheduling, status tracking, and mobile app have been making day-to-day coordination feel more manageable. Replied May 2026 --- ### Excellent Customer Support - Overall rating: 5/5 - Reviewer: Trevor W. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The experience has been positive overall. I understand the company is growing quickly and the mishandling between the sales and implementation team is understandable. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and how they provide relevant answers to my questions. Fieldpulse helps with my problem instead of trying to sell me something else. #### Cons At times there has been slow communication between departments. When implementing new features the sales team can be slow to get things implemented. #### Reasons for choosing FieldPulse This software was very frustrating to use. #### Reasons for switching to FieldPulse The old software was expensive and outdated. #### Vendor response Thank you for the review, Trevor. We are glad to hear that you have had a positive experience and that FieldPulse has been easy to use! Thanks for taking the time to share your experience! Replied February 2026 --- ### Questions about updating the Schedule. - Overall rating: 5/5 - Reviewer: Rey R. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I'm the new Office Administrator at Volt Elec. The Field Pulse Team is AMAZING! Since I am new at my position and with learning everything about the office and the functionalities of Field Pulse having the chat feature right at my fingertips is fantastic. The team at Field Pulse always responds to me and are extremely helpful. It's like having a Field Pulse Team member sit right next to me. I love it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Field Pulse is that they are extremely helpful. They are always there when I need them. The chat feature is amazing! The Field Pulse Team is very knowledgeable, friendly, attentive, and professional. Field Pulse makes me feel like they are part of our Volt Electric Family. #### Cons I truly cannot come with anything that I like lease about Field Pulse. The team is FANTASTIC! As I embark in other areas of Field Pulse, I will be able to answer this question. However as of now, I cannot come up anything. #### Vendor response Hi Rey, thank you for this! Really glad the chat support has been there for you as you're getting settled in. We're here for you as you continue to get comfortable with the platform. Replied May 2026 ## More reviews [Next reviews](https://www.softwareadvice.com/field-service/fieldpulse-profile/reviews/?page=2) --- FieldPulse Reviews, Pros and Cons - 2026 Software Advice