--- title: "FieldEdge Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of FieldEdge. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if FieldEdge is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/fieldedge-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Field Service Management Software](https://www.softwareadvice.com/field-service/) / [FieldEdge](https://www.softwareadvice.com/field-service/fieldedge-profile/) / FieldEdge Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/field-service/fieldedge-profile/) Reviews [Alternatives](https://www.softwareadvice.com/field-service/fieldedge-profile/alternatives/) # FieldEdge User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 312 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.4/5 - Value for money: 3.9/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 173 reviews (55%) - 4 stars: 75 reviews (24%) - 3 stars: 31 reviews (10%) - 2 stars: 9 reviews (3%) - 1 star: 24 reviews (8%) ### Most mentioned pros - FieldEdge provides a robust solution for scheduling and dispatching, which has greatly improved our operations. - Scheduling technicians for renovation projects or emergency repairs is remarkably smooth. - I like how the mobile app didn’t have to many buttons to get lost in. ### Most mentioned cons - Customer service is not helpful as two people will give you different answers. - FYI it turns out the contract does say they will give a trial demo, but it turns out it is not offered except for a few elite customers. - When they make changes, they do not train their customers on the changes. ## FieldEdge customer reviews Showing reviews 1-25 of 312 (page 1). ### Receiving field edge - Overall rating: 4/5 - Reviewer: Bhawna D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with FieldEdge was positive. It is a useful platform for managing field service operations, improving scheduling and organization, and keeping customer and job information in one place. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros FieldEdge is easy to use and provides helpful tools for scheduling, dispatching, invoicing, and managing customer information. It helps streamline daily field service operations and keeps important information organized. #### Cons Some features can take time to learn, and the interface could be more modern and customizable. Managing larger amounts of information can also feel a little overwhelming at times. --- ### FieldEdge great for small to medium sized companies - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Fieldedge helped streamline our company and operations substantially from our paper invoice and reporting previously. The basic functions were easy enough to train someone on in a day. Some of the more integral functions were a bit confusing and required technical help. The technical help for fieldedge is outstanding. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of learning curve on basic functions was very manageable scheduling is straightforward and can be accomplished with a few simple clicks researching a customers history is an integrated tool and very easy to navigate #### Cons Overall the software seems a bit dated some features and functions many new estimating/scheduling software packages are implementing are not included such as text notifications for customers. #### Reasons for choosing FieldEdge Fieldegde provided a package deal that also included some business coaching and financial guidance that made the total package very attractive. #### Vendor response Thank you for providing your feedback, we always appreciate our customers letting us know how we can further help them! If you contact your Customer Success Manager they will be more than happy help you troubleshoot this issue. Replied December 2019 --- ### Best decision we made 2 years ago! - Overall rating: 5/5 - Reviewer: Beth S. - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered We were using a very old software program with a lot of manual entry. We have been able to manage our technicians much more efficiently. Invoicing is streamlined. A lot of statistics we used to guess about are now tracked with FieldEdge-which is so important for growth! We are able to see what advertising truly works and what is ultimately a waste of money and effort! I looked into a lot of programs and have to say there isn't anything I regret about our decision! And the icing on the cake is the customer service. Hands down best of any of the many companies I deal with on a daily basis. Responsive and thorough. They have also integrated with other platforms which is great for having everything in one place. Can't wait to see what they have in store next! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. Reliability. Ability to customize like no other software out there. Consistently listening to their customers recommendations and updating. Best value for price! #### Cons If you can call it a con? We are busier than ever as it has streamlined so many ways we operated that we are able to mange our technicians much more efficiently! --- ### Highly focused on trades, sometimes rigid for industry - Overall rating: 4/5 - Reviewer: Ron C. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Good software for basic billing and field service, but the tool quickly reaches its limits when managing complex industrial maintenance and engineering workflows. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros FieldEdge shines in connecting field service maintenance directly with real-time accounting, especially thanks to its smooth synchronization with QuickBooks. #### Cons The application was clearly built for residential service trades (HVAC, plumbing) and lacks flexibility for heavy industrial maintenance. --- ### The dedicated operational tool for tracking our field service jobs - Overall rating: 4/5 - Reviewer: Ricky S. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros FieldEdge is tailored specifically for technical maintenance operations. Scheduling technicians for renovation projects or emergency repairs is remarkably smooth. #### Cons The desktop interface feels dated and could use a modern refresh. Synchronization delays sometimes occur when technicians work in areas with poor mobile reception (basements, isolated mechanical rooms). --- ### Good starter software - Overall rating: 3/5 - Reviewer: Wayne G. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good. Just not robust enough for our business great for a 3-4 man shop. I would suggest it for someone getting started with software, or someone not familiar with online record keeping. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It was simple design. I liked the photos of materials. I like how the mobile app didn’t have to many buttons to get lost in. #### Cons It didn’t offer enough systems that we need at our business size. Moved to a software that had more kpi tracking. #### Reasons for switching to FieldEdge Needed more than service management. Also wanted to mange projects --- ### I AM SO SORRY - Overall rating: 3/5 - Reviewer: Ernie K. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Deception from the beginning (see example below). We were promised at signing a rate of 2.7% for each credit card transaction. The merchant service provider, Clearent, their owner, charged us 3.4% right off the bat. We were promised a $100 discount for the term of the contract. Ten months into the lease they tried to remove that discount, but I caught them. Deceptive company. The sales person said we would not be required to use QuickBooks, a canned program with no customization. Instead we are paying $70 for QuickBooks, which we never use. Lousy program. We are mainly leaving because of all of the flaws and difficulty using the program experience by our technicians in the field and everyone else. Now see the worst example below. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros They offered features to help us evaluate performance and clients. #### Cons Deceptive practices. We were told we would pay 2.7% using Clearent, FieldEdge's owners, but they charged us 3.4% right off the bat. They never admit to weaknesses in the program, but blame the user for not doing it right. Without empathy for our problems, they could not help us. See below for biggest disappointment. #### Reasons for switching to FieldEdge Jobber lacked features we needed to evaluate performance and clients. #### Vendor response Hi Ernie, Thank you for taking the time to share your feedback with us. The pros and the cons were helpful to us. Please contact us at customermarketing@fieldedge.com so we can gather more information and help you in any way we can. We look forward to connecting with you soon. Replied September 2024 --- ### HORRIBLE! Would NEVER recommend. - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Horrible. The program itself is alright, but the people surrounding it make it not worth having. Not to mention when you leave the program, you lose all of YOUR information, unless you are willing to pay for it. These are things that I think should be disclosed at the beginning. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It was easy for the most part to set up and use. Easy to navigate and dispatch and kept everything together in one system. #### Cons Customer service is terrible. The system lagged, wouldn't connect, there were mobile issues, you name it. The customer service reps didn't know anything, and if you escalated it to your actual account reps, they were absolutely no help whatsoever. #### Reasons for choosing FieldEdge We chose FieldEdge over Service Titan strictly for cost. Big mistake. #### Vendor response Hello, Thank you for taking the time to share your feedback with us. Please contact us at customermarketing@fieldedge.com so we can gather more information and help you in any way we can. We look forward to connecting with you soon. Replied May 2023 --- ### FieldEdge is not your average CRM - Overall rating: 4/5 - Reviewer: Cathy D. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered FieldEdge is ecellent for sending invoices, keeping customer history and service agreements. FieldEdge was built with multi-truck HVAC operations in mind rather than being just a CRM tool #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I liked the reporting in FieldEdge. FieldEdge is a great scheduling tool and way for my clients to keep in contact with their customers. #### Cons I honestly don't have a complaint about FieldEdge at this time. I have heard the field employees complain about the app. This is one I'd take seriously for an HVAC company. Some technicians report the mobile experience as slow or frustrating. There are also reports of invoices or information not appearing correctly after being entered in the field. --- ### Robust and Reliable Field Service Management Solution - Overall rating: 4/5 - Reviewer: Sai Akshith L. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used weekly for free trial - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered FieldEdge is a robust and reliable field service management platform that significantly improves dispatch efficiency and streamlines invoicing. It has been a valuable asset for our team. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros FieldEdge provides a robust solution for scheduling and dispatching, which has greatly improved our operations. The seamless integration with QuickBooks is a major plus, ensuring that our financial data remains accurate and up-to-date without manual double-entry. #### Cons While highly effective, the mobile app occasionally experiences minor synchronization delays. There is also a slight learning curve for technicians who may not be as comfortable with new technology, requiring some initial training. --- ### Action Office Manager - Overall rating: 5/5 - Reviewer: Amy J. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered I've had the best experience with FieldEdge. Anytime I have issues, their representatives are always quick to respond and help out. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy it is to use, and how easy it is for our technicians to use. #### Cons When they make changes, they do not train their customers on the changes. --- ### Glitchy, overpriced and a complete disappointment - Overall rating: 1/5 - Reviewer: Carl K. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered I thought that Field Edge would help us to get an "edge" in our "field" but instead it was more like we were sidelined on the edge of the field watching everyone else still enjoying the game. The training did not succeed in helping us to have a successful launch at all, I don't think there was one smooth thing about the launch overall. This product resulted in countless hours of lost productivity along with what I feel was a total rip off to the tune of $8000. We pulled the plug within two weeks of our live launch because it was obvious we would be out of business using this software and despite pleas for a fair termination fee, we were charged nearly the full amount left for the YEAR! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros There was really nothing that stood out after using the software that lessened the disappointments and issues we had. #### Cons Glitchy integration with accounting software, mobile app was very disappointing, time tracking was inaccurate, options and features are super basic, training did not succeed in making the launch successful, every task you try to do on field edge takes more steps than it does on the system we've been using so instead of being a time and efficiency saver, it was a boat anchor. #### Reasons for choosing FieldEdge It seemed like it would be a better fit for our type and size of company and it was also a little less expensive. #### Reasons for switching to FieldEdge We were hoping to boost productivity and efficiency by combining multiple platforms into one. #### Vendor response Hi Carl, Thank you for taking the time to share your feedback with us. Please contact us at customermarketing@fieldedge.com so we can gather more information and help you in any way we can. We look forward to connecting with you soon. Replied September 2024 --- ### FieldEdge is a great tool! - Overall rating: 5/5 - Reviewer: Kelley H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered We have decreased the time we are waiting to be paid and reduced our overall outstanding invoices. We have increased productivity, reduced costs, and are now tracking jobs. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a user who started at my company after FieldEdge was already in place, I can honestly say that FieldEdge was very easy to learn. It is user friendly and the basics can be picked up very quickly. For the more seasoned user, it has more intricate features & applications that you can utilize for your specific needs. Our technicians invoice & collect in the field and with the Quickbooks integration, it helps keep our outstanding invoices to a minimum. FieldEdge provides a live chat feature, which is a great tool. The Reps are very friendly and knowledgeable and super quick to respond! Each user can customize their settings to maximize the ease of use. For instance, I like to have my service tech dispatch board as my default since I am managing that board more closely than my estimator, apprentice or office boards. You can easily toggle between them but it is great to have just the ones I need on top. You can assign priority flags to calls to give quick at-a-glance visual markers. This is great when we have calls that can be interchanged between techs with the same skill sets, which can also be assigned in FieldEdge. The Do Not Service feature is another great tool that has allowed us to prevent accidental scheduling on accounts that we do not wish to service. All in all, it is a great tool that can be as simple or complex as you want it to be. #### Cons We have had a few instances over the past year with the software being down, but frankly, at least 2 of those times it was a Microsoft issue, not specially FieldEdge. There are times that FieldEdge runs slowly, but for the most part, it is a stable platform. We have had a couple issues with licensing error messages when trying to add additional uses on our account, but they were quickly resolved and corrected with a call in to the team. #### Vendor response Thanks for the wonderful review, Kelley! We are so glad to hear that you are enjoying many aspects of the software, along with the range of support resources that are available to you. We are lucky to have customers like you! Replied January 2020 --- ### Constantly Improving & Great Customer Support - Overall rating: 4/5 - Reviewer: Tyler H. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer support is very quick & thorough. There is a chat feature integrated with the software for customer support issues. It automatically creates recurring service work orders, which is nice. You can flag customer accounts as do not service, which disables your other users from scheduling work orders for those customers - this is a new feature that is going to save us thousands in unpaid bills by customers who do not pay their bills. We tried putting them on our own lists, but they sometimes still slip through the cracks. It has phone integration, which not only records calls but also has the ability to track lead sources. I can print pick lists every morning, so I can ensure my techs are fully stocked at the beginning of every day. #### Cons It can be kind of slow at times, although it seems to work well for the most part. In the year I've used it, we've been locked of the system for 24 hours 2-3 times. This was incredibly frustrating, and it would have been detrimental had we print paper copies of every work order. A paperless way to proactively anticipate this problem is to just download a list of pending work orders at the end of each day & to keep a list of your customers in excel or google sheets, so you can access phone numbers and addresses. It is also more geared towards flat rate pricing, which I admit is more attractive for residential customers. With commercial customers (the bulk of mine being restaurants), I could lose some of my best customers if I switched to flat rate pricing. We track our labor from the time of dispatch until the the work order is completed. If our techs look on FE to see how much time they've spent on a job, they only see the time working - not the time traveling. I've had several jobs go underpriced because a tech forgets goes by the time they see on the software. #### Vendor response Thank you for taking the time to share your thoughts with us, Tyler! We are happy to know you are utilizing the newer 'Do Not Service' feature and have found it to be a time saver, along with the other functionality you enjoy. We also understand the frustration you experienced on those occasions, and are continuously working to make improvements to our software as you alluded to. We are proud of the enhancements we have made to the stability and reliability of our platform in recent months. We appreciate your partnership and look forward to continuing to work together. Replied April 2019 --- ### POOR service very slow response and lots of promises not kept such as when they say they will call s - Overall rating: 1/5 - Reviewer: William R. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered Everything sounds good at first it really sounds like they want their software to work but in the end they don't run and HVAC company so they don't have real life experience. It seems the program was written by a lot of people in Pods or sections then melded together where some of the info should all be in one p[lace its scattered with this software. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The sales pitch and the idea of what it can or should do. #### Cons Functionality, this software is to cumbersome and difficult to maneuver. If you have worked with software all your life and switch to this you will not be happy if this is the first software you have used in this industry this may be the right fit. #### Reasons for choosing FieldEdge Sales pitch was good and thought it would work. #### Reasons for switching to FieldEdge looking for more integration and they said at Fieldedge (which bought Coolfront) that they were no longer going to support Coolfront. --- ### Not Worth the Money-Spend Extra for Something BETTER - Overall rating: 1/5 - Reviewer: Nova F. - Product usage: Used unspecified for unspecified - Reviewed: May 2014 - Review source details: This review was submitted organically. No incentive was offered I'm not entirely sure who recommended this software to our company President, but I feel they were either paid to promote it or they had not actually used the software themselves. I honestly do not have much good to say about this product. The pros to it are not enough to keep this around, but this decision is not up to me. If it were, I would not have bought this in the first place. PROS: *Dispatch/Scheduling option *Tech Support is very responsive The dispatching and scheduling option is pretty handy. While trying to set up the loo of the dispatch board is not readily obvious, once you figure it out (not help to the "manual"), it's not too bad. There is room for improvement on that side of things, but as it stands, it's good enough to be a pro. Tech support is very responsive, however, to get quality response, I'd definitely call them on the phone rather than contacting them through the internet. CONS: *Not user intuitive *No real user manual; Manual they provide is vague *Webinars are minorly helpful *Bugs in the software that hinder simple tasks *Help Topics are below average-topics do not accurately address issues *Does not keep accurate records of invoice history, dispatch history If you are not comfortable around computers and various software, I strongly urge you to go somewhere else. If you are used to picking apart deficiencies in computer software or are comfortable enough to figure out how to work software on your own without a manual, knock yourself out. While ESC will make your job more interesting (and by interesting, I mean figuring out a puzzle that does not make much sense. Oh and colorful word creation as you bang your head against the desk when simple things aren't working), I wouldn't call it a time-saving product. Seriously, if this is bought up because of its low price, rest assured you will spend a great deal more in administrative hours as you figure ways around the bugs in the software. Don't be a cheap bum-spend the extra coin for something that went through all the processes of software development: analysis, design, development and testing. #### Ratings breakdown - Ease of use: 1/5 - Customer support: 3/5 #### Vendor response Thank you for your feedback. With a 97% satisfaction rate among 46,000 users, it's upsetting to hear about an unhappy customer. We aim to produce both user-friendly & comprehensive products addressing the needs of service companies. Are there things we can do to improve the experience? Absolutely! We continue to work closely with our customers, prospects & industry groups to identify areas to improve-resulting in regular major & minor software updates. After reviewing your account, I see you're not currently on an ESC support plan for free software updates & unlimited access to our support team. You may not be using the most current version & not taking advantage of the latest enhancements, corrections & features. We do take pride in providing cost-effective solutions with the best possible support-including an embedded user guide, online self-help, exert support staff, events, training options & more. Our goal remains to help users maximize software investments & business efficiency. Replied June 2014 --- ### Poor quality software for a premium price - Overall rating: 1/5 - Reviewer: Gene B. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered The support team is generally very good, responsive and available. Our account manager is great. On the other hand, the implementation was a nightmare and the poor quality of the software is a daily impediment to our business. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros FieldEdge had one of the most complete feature sets of all the software we evaluated #### Cons The overall quality of the software is very poor. I've had a 20+ year career in high tech and have managed global teams of up to 200, so I have good perspective here. There are too many issues with the software to list but they range from bad architecture to poor UI design and buggy database issues. I don't know the development team personally, but they seem very inexperienced. This, coupled with the relatively high cost compared to peers, makes this a poor choice. #### Reasons for choosing FieldEdge broad feature set --- ### Too high for too little gain - Overall rating: 3/5 - Reviewer: Janna E. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Was only a temporary move once we realized how little it offered for the price. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros reporting is best for locations when our clients ask for a service history report! #### Cons Cost is high, functions are low, Service Titan works alot smoother by comparison --- ### Great platform for automating the administrative end and field tech end of a growing business. - Overall rating: 5/5 - Reviewer: Leslie B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The program is very user friendly as is the onboarding process. Easy navigation within both the mobile version for our field technicians and also within the office user license on the admin side. Love the Help Center/chat now feature for immediate help when we draw a blank, need some feedback, or when we need to simplify the way we are completing certain tasks....there is usually always a better suggestion through the Help Center. Our [SENSITIVE CONTENT HIDDEN] has been fantastic with his responses also. He has been very helpful assisting us with custom reports and always very quick to respond to any email I send. He's definitely an asset! #### Cons I do feel that reporting could be a bit more interactive; I feel like there should be a way for each company to customize the data they need to see daily for reporting purposes, such as an all inclusive KPI section on the dashboard. #### Reasons for choosing FieldEdge Honestly, it came down to various message boards with field technicians reviewing real products. Very few complaints with FieldEdge, and a large number of complaints with FE competitor programs. #### Vendor response Thank you so much for taking the time to share your feedback and suggestions with us, Leslie! Replied January 2020 --- ### FE by Steve Moore - Overall rating: 5/5 - Reviewer: Stdve M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered Finally slowing down so we can work on better understanding , implementing and trying to get some issues worked out #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Paperless invoicing and link to pay from invoice #### Cons Disappointed in the jump from ESC to FE. Several important HVAC fields N/A in FE like filter info, belt info, zone name most houses have multiple equipment zones. Onboarding seemed hurried. Pulled trigger in Jan finally got up and running March 17. #### Reasons for choosing FieldEdge Newer product that seemed to be getting all the attention and updates #### Vendor response Hi Steve! Thank you for taking the time to provide feedback. We are so glad that you are enjoying FieldEdge! Should you need assistance with anything, please do not hesitate to contact us. We're here to help! Replied October 2022 --- ### Very pleasant and dependable - Overall rating: 5/5 - Reviewer: Witni B. - Verified reviewer: Yes - Industry: Utilities - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered Very good experience overall with them. They are very helpful and make things easier to navigate and always willing to help and if there is a problem they are there to fix it in a well timely manner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They have the best customer service. They are always making new features to try to make the software easier to use for us. Always considering our needs when building the software. #### Cons Would love to see an address validation when adding a new customer. --- ### support is the real issue - Overall rating: 1/5 - Reviewer: Jordan R. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered negative. have been ignored for 30 days at a time. when "help" calls no solutions are offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros the program could be useful if it could be ran. #### Cons everything takes 20 extra steps to complete support is useless techs hate it information is lost connection with quickbooks is a major issue WHAT YOU ARE SOLD IS NOT WHAT YOU GET. SUPPORT IS A JOKE NEVER FIX ISSUE UNTIL YOU ARE UPSET THEN MAKE YOU THE BAD GUY FOR BEING UPSET. they keep shoving their satisfaction rating down the throats of customers, when really people are stuck with them because they spent all this time and money on the program #### Reasons for switching to FieldEdge forced. multiple sales calls about the newer better program (this has been the worst experience, if i knew then what i know now i would have stayed with desco) #### Vendor response Hi Jordan - We're disappointed to hear that we failed to meet your expectations. After escalating your feedback, we understand that you spoke with a senior member of our Customer Success team yesterday in more detail regarding these concerns. Thank you for bringing this to our attention and we hope to make things right moving forward. Replied January 2020 --- ### awesome software and customer service - Overall rating: 5/5 - Reviewer: Nicki B. - Verified reviewer: Yes - Industry: Utilities - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We really enjoy using Fieldedge. The software is easy to use and has so many features. Their customer service is top notch. They answer immediately and solve any issues within the hour. We have used another program that it would take over a week to hear back. Love everything about Fieldedge. #### Cons I wish Fieldedge had a phone integration for our techs to call out but they are working on that. --- ### After 6 months with FieldEdge - Overall rating: 4/5 - Reviewer: Jerry C. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The on boarding was not very good. Spent a lot of time with the help desk. It has gotten a lot better since the beginning. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Helps bring your company into the digital age. #### Cons Lack of reporting customization. Wish there was a way to back up to Google calendar in case of an outage. #### Reasons for choosing FieldEdge Cost #### Reasons for switching to FieldEdge More features --- ### Kathie's Review - Overall rating: 5/5 - Reviewer: Kathie S. - Product usage: Used unspecified for unspecified - Reviewed: August 2010 - Review source details: This review was submitted organically. No incentive was offered I would highly recommend ESC to any A/C contractor! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros I do love the ease of this software // It is extremely "blonde friendly" // Most of it is so simple you can figure it out on your own and not have to call the help desk or anything // Works great with QB // Even my GM and Service Manager can move around in it! // We have never had any glitches during updates like with our old program // The reports are great (hard to fix if you type in anything wrong tho since you have to go thru QB to fix everything) // I've been in the office part of the A/C field for over 20 years and have used several different programs thru the years and ESC by far is the best! I highly recommend this program! // There are things i do not like but for the most part ... ESC is the best! #### Cons I do not like that it does not put the equipment worked on in the history! // You have to pull up the invoice and click on equipment in order to see that info // I do not like that it only prints 4 lines of history on the dispatch ticket itself // Wish it would list maintenance/agreement customers on the dispatch screen and dispatch ticket so you don't have to go from screen to screen to figure that out // Third party billing isn't so great either // Once you complete the job and delete it after the billing you can't go back and look at the invoice or print it out again until you add the job back in .. that's a pain // Wish it was easier to look up sites instead of the billing info ... That has taken me longer to train people on around our office than any of it yet ... they can't seem to get that down yet! I wish you could see more of history with materials without having to go into the invoice itself // and on dates in dispatch ... up arrow should take me UP a day .. not back a day ## More reviews [Next reviews](https://www.softwareadvice.com/field-service/fieldedge-profile/reviews/?page=2) --- FieldEdge Reviews, Pros and Cons - 2026 Software Advice