--- title: "ServiceM8 Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ServiceM8. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ServiceM8 is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/servicem8-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Service Dispatch Software](https://www.softwareadvice.com/crm/service-dispatch-comparison/) / [ServiceM8](https://www.softwareadvice.com/field-service/servicem8-profile/) / ServiceM8 Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/field-service/servicem8-profile/) Reviews [Alternatives](https://www.softwareadvice.com/field-service/servicem8-profile/alternatives/) # ServiceM8 User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 311 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.5/5 - Value for money: 4.6/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 212 reviews (68%) - 4 stars: 79 reviews (25%) - 3 stars: 7 reviews (2%) - 2 stars: 4 reviews (1%) - 1 star: 9 reviews (3%) ### Most mentioned pros - Servicem8 has some great features like online booking, text message reminders, managing jobs with staff, etc. - Software is very customizable and allows to do things that are not possible with other CRM software. - It's a completely joined up system and it has streamlined our back office operation. ### Most mentioned cons - ServiceM8 as a CRM is great. But I really do not appreciate a company that doesn't look out for their customers and doesn't use fair and normal business practices to solve problems. - Reoccuring jobs are based on 24 hours not work hours of 8 or whatever your work hours are set to so when booking a job over several consecqutive days its appears in the calendar incorrectly which confuses not only the clients but also field techs. - I haven't used the account in years and the account was left open but dormant. ## ServiceM8 customer reviews Showing reviews 1-25 of 311 (page 1). ### Cleaning company reviews servicem8 - Overall rating: 4/5 - Reviewer: Jeremy F. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Been a great thing for my business as well as us to Bill our customers keep a track of our employees and assigned jobs #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It allows us to Bill and keep track of employees and jobs all in one place #### Cons That is only available on Apple products #### Reasons for switching to ServiceM8 Because maid Central became too expensive for the need to the bar company --- ### Reliable, user friendly job management platform - Overall rating: 5/5 - Reviewer: Gareth B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Superb. Excellent service, with quick responses to calls for help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Efficient job management platform with superb value for money. #### Cons There is a need for additional addons, some are free some are paid for premium but still offers VFM. For field users the full versions ios only but there is an lite android version #### Reasons for choosing ServiceM8 Value For Money, ease of use, platform flexibility --- ### Good Software. Horrible customer service! - Overall rating: 1/5 - Reviewer: Ben B. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered ServiceM8 as a CRM is great. But I really do not appreciate a company that doesn't look out for their customers and doesn't use fair and normal business practices to solve problems. I signed up with ServiceM8 a long time ago. I haven't used the account in years and the account was left open but dormant. I finally decided to switch to ServiceM8 and I sign up for both their CRM software and their unlimited plan on their phone service. I paid their gold service partner a lot of money to transfer over my data and get all the forms and customization on the account completed. When I went to turn on the unlimited phone service, they have doubled its price. DOUBLED! I explained to their management that the account and the intention to activate the phone service was done much before aby price change was completed. We were simply waiting for the migration to complete. I spoke to different reps via chat and explained the issue. Although one rep said she will honor it, they were unwilling to put me on the plan and are screwing me over by making me pay double for the exact same unlimited plan they offered prior. Absolutely zero phone support. No way to talk with management. Chat support doesn't care for their customers at all. Horrible experience. I would have canceled this entire move but I already spent a ton of money to the service partner and committed to this company. Big mistake. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Software is very customizable and allows to do things that are not possible with other CRM software. #### Cons Customer service is a disaster. They have absolutely no understanding and don't care about their customers. Good luck if you run into an issue and need their help. #### Reasons for switching to ServiceM8 Better customization and my brother who is also a contractor uses them. --- ### sm8 review - Overall rating: 4/5 - Reviewer: Kirk B. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Innnovative design and good text chat tech support #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Field app for techs and simplicity yet powerful software integrations Neat features #### Cons Apple Phones only Not the greatest sync to QBO Chat only support directly Lack of quality reports customized easily #### Reasons for choosing ServiceM8 price, features, app, field service management #### Reasons for switching to ServiceM8 Improvement to quality app and new features and GUI --- ### A must have for trades - Overall rating: 4/5 - Reviewer: Katherine B. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have only been using the platform for a month #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - The pricing structure is something that initially drew our attention. Instead of being per user it is a monthly fee (plus add-ons). - The job scheduling is very easy to use and with a team scheduler add-on you can select multiple team members for the same job. - the phone app is extremely useful. You can select to text a customer when you are on route (providing you've set it all up before hand). - You can take payment in the field as well as invoices generating a link that customer's can click on to make payment. Payments are shown in the job diary. - job diaries are autogenerated so you can see a good audit trail from creation to closure. You can add to existing jobs from the inbox feature. - the network request add-on is really useful for our business where we use contractors who don't require a logon to our system but complete jobs on our behalf. We have set our templates up with forms and questions that need completion and when these are done it shows up on our portal which says time having to manually enter data in from emails. #### Cons - Sometimes the navigation functions can be time consuming. It would be handy to raise a job from within the client module window (i.e. when you open a client you can view current and past jobs but you cannot raise a new one and therefore have to go to dispatch board). - It would be good to have a shortcut to raise a new job on the main menu rather than having to select dispatch board. - the asset scanning only appears to work with purchase stickers from ServiceM8 (unless we haven't discovered correctly how to do this with other ones...) - It is limited to IOS so we have had to purchase iPad minis to sync with our android devices. #### Reasons for choosing ServiceM8 cost and functionality against other providers --- ### Was good but not for me - Overall rating: 2/5 - Reviewer: GWEN S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Its a good progam, and likes some features but sadly with the structure of my compaglny, i needed the ability to have on demand availability and poating to have people pick up jobs as they become available. There was also no option to include tasks for forms to jobs. All of which i need. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I like the fact that the peogram has a calendar and your able to add customers details whwn booking services #### Cons I disnt like the fact that i wasnt able to have users or employee update their availability. For my service company, that was very critical for me. #### Reasons for choosing ServiceM8 I actually left ServiceM8 to go to Connecteam because their interface and features suites my company better --- ### Overall dissatisfied - Overall rating: 3/5 - Reviewer: Heather A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience is poor. The partner I paid to ensure automations and features ran properly could not provide me with a itemized invoice of what I paid for. Add-ons within the program that I needed for my business or soon canceled and no other alternative available. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The option to apply the convenience/service charge to the client within the invoice. Although Visa and MasterCard just required them to change it back. Other important features like the customer portal and custom forms was essential. #### Cons Many features glitch and don't work properly, only chat support can rarely solve or fix problems in real time. Some features available were not guaranteed and have since been discontinued and no insight to replace them. #### Reasons for switching to ServiceM8 Poor quality of features limiting common possibilities which other programs have. --- ### 6 months later and still can't track job time or travel time. - Overall rating: 1/5 - Reviewer: Matthew K. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered Disappointing at best. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Worked for a little whileease of use when working #### Cons No customer service numberSupport is extremely poor and slowThey try to direct you to external support people who charge for their service #### Reasons for choosing ServiceM8 On paper seemed to fit the profile of what i needed. In practice, is a very poorly supported and executed software with very low level support, poor customer service, can be extremely slow at fixed issues (currently been waiting 6 months for job auto time tracking to work. --- ### Deal Breaker - No way to accurately track advertising conversions - Overall rating: 1/5 - Reviewer: David N. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros Servicem8 has some great features like online booking, text message reminders, managing jobs with staff, etc. #### Cons If you run Google Ads, the platform currently only allows adding a Google Analytics tag on the booking form. This is not enough to track lead attribution. Without proper conversion tracking, we cannot optimise campaigns, which means advertising spend is essentially being wasted. At a minimum, you should support Google Tag Manager (GTM) or provide a way to implement end-to-end conversion tracking. Without this, businesses cannot measure ROI or make data-driven marketing decisions. Please prioritise adding GTM or an equivalent solution, without it, this product isn’t viable for serious advertisers. --- ### large Fees. - Overall rating: 1/5 - Reviewer: Simon M. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Service M8 were not helpful when requesting a refund on a large fee. I have requested a refund multiple times and rejected. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Easy to use. Value for money monthly fees with the option to scale when required. There app is easy to use. #### Cons Large payment fees taken from service-M8 and their partner Stripe. They do not care about small businesses. --- ### Great software for the service Industry - Overall rating: 5/5 - Reviewer: Phil N. - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered I do save a lot of time since i started using ServiceM8 and generally are getting paid faster. One client said the other day when i had finished, great work send your invoice if you haven't already. I said on its not done yet but was by the time i drove away. Later that night i saw that the invoice had been paid. How good is that. With all that being said, like every peace of software out in the market its not perfect and it wont suite everyone but with the way this company has it structured it can cost you nothing to try it for months whereas most only give you 14 days. I reckon if your products good and suites the user it will sell its self and you don't need to force someone into a contract when they may not be ready. Integration with MYOB my current account program is great as it updates my inventory and sales and customer areas so i don't have to do any adjustment. Using bank feeds in MYOB you easily make the invoice as paid and the information is sent back to ServiceM8 tell it the job has been paid. If i add new inventory items in MYOB they appear in ServiceM8 ready to be booked out when the job is finished. ServiceM8 has engaged Strip as a payment gateway for credit card payments, I have only just started to use this feature, my first credit card customer the other day did it online when he received the invoice. The only thing wrong is there appears no way to add on the transaction fee. May need to tweak our charges if lots of customers start taking this method up. Good though as there is on monthly fees only the transaction fee so if its not used these no extra overhead. ServiceM8 has quite a few add-ons some free some for a small charge but very manageable. I'm about to work with their Forms as i am getting a fair amount of compliance reporting jobs now and see that my old paper forms don't cut it time wise. Support from ServiceM8 has always been great, submit a service ticket and the response is very quick compared to others that i can't mention. This is one piece of software I have no problem recommending to anyone in the service or small job area and some larger jobs too. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros There are two great features that made me go with ServiceM8. 1/ As a sole operator (at the moment) the cost per month was fantastic as i was only paying for what jobs i could do in the month. Some other programs have a flat cost per month that covers x number of users, this is fine if you already have a fleet of vans on the road but can be a serious cash flow problem when your on your own. 2/ The ability to customize your invoices and quotes so they are how you like. I do a variety of small installation and service work and i track inventory, now in order to get the job total price i insert items into the invoice and use the free-form details area to wright what was done then when i produce the invoice for the client they see the worded details of what was done ant the total amount owing. Since using ServiceM8 for over a year now it has really changed the way i work with jobs. The fact that ServiceM8 keeps everything for a job with a job for every is going to be fantastic. Only yesterday i had a call from a company i did a quote for just over a year a go, i had marked this quote as unsuccessful, he gave me the quote number put it in the search box and up came the quote, revised the price and re-emailed all in less than 15 minutes. Much better than the old days. #### Cons Probably the most cumbersome feature i have found but still use it. Partial invoicing allows me to do progress invoicing on the larger job that go for several months and i need to invoice the client at the end of each month. Another thing i wasn't happy with at the beginning was that the app only works on iPhone / iPad but once i bit the bullet and brought an iPad (everyone needs a toy) I soon found it totally worth it in lots of ways. --- ### Still getting started, but it seems pretty good - Overall rating: 4/5 - Reviewer: Nick M. - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered I started attempting to use ServiceM8 about a year ago. I also changed my books from good old Cashflow Manager to Xero, which I setup to sync with ServiceM8. I am a one-man show. I say "attempted" to use ServiceM8, because, at the time, I was many months behind on my books/invoices, and the situation really got even worse. I have now got my books up to date, and I am working through doing many months of invoices. I had my accountant assist me setting up Xero. All was more or less working, but I had big issues with the bank feeds, especially PayPal, basically I got a huge mess, then I wiped it all out to start again, and got much the same mess again. Frustrated, I went back to my good old trusty Cashflow Manager program and did the whole set of books for the entire financial year to date (and 2 BAS statements) in an afternoon. So I have ditched the Xero-ServiceM8 sync, and am now going to use ServiceM8 with Cashflow Manager manually. None of this is in any ServiceM8's fault, Its either mine or Xero's, probably a bit of both. Basically I will maintain my books in Cashflow Manager, do the invoices and job tracking in ServiceM8, and then manually enter the payments into Cashflow Manager, much like I used to. A nuisance, but not a big deal. As for ServiceM8, I have only really started exploring it and using it the last few days. I have been trying to for ages, but either forget, or left my iPad at home. I have learnt a lot about it in the last few days. I have looked at the competition, but most of them (at a similar price point at least) had apps that don't work offline. ServiceM8 will work without an internet connection (with some features not working naturally), so it was the obvious choice for me in a rural area with poor telecommunications. So far, it seems to work well, is easy to use, the app is fast, and the website seems fast enough on the odd occasion I have used it on a decent internet connection. Just now (a public holiday) i got a response (and solution) from their support in 14mins. That is my first contact with them. It is quite cheap and I feel that it is quite a good fit for my business. But it will only work as well as you make it, and you will have to put some time into learning it and incorporating it into your daily routine. I highly recommend giving it a shot to all small service businesses that are struggling to manage their jobs, invoices etc. Bonus points if you can start using it before you get overwhelmed by work. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Works offline. Seems fairly simple. Fast. Plenty of features. Should end up saving me plenty of time. #### Cons Im still a bit nervous about keeping important business data "in the cloud" in someone else's hands. --- ### Amazing service software - Overall rating: 5/5 - Reviewer: Erik R. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered Um well I am in the pressure washing - gutter cleaning business and needed a software to keep track of customers, have 2 way sync with quick books online and easy scheduling. I tried literally probably 100 crms before I settled on service m8. It was a perfect balance of amazing features but a good cost #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros iOS contact integration Qbo 2 way sync Stripe online payments Google? Auto fill for address! Schedule can export to google or Apple calendars Automated messages sent Ability to store files to customers Pay per job created Auto check into job and tells you when to leave to get there on time Also great integrations with mail chimp and other softwares So many good things yet not perfect #### Cons I wish it had or could change the following: Better customer organization And ability to tag customers. Better check In check out feature because often I forget... The job contact/ billing contact is wonky. Seems like I enter a new job and it shows up as job contact but not billing. It's just confusing Better system to map customer routes and book jobs. You currently can see your customers in a map view but would be nice to be able to do something with it. Automated messages should automatically be able to go out after job completion to ask for reviews ect Be more consistent with how clients show up in list - sometimes it client will come up Last name, first name and sometimes first name last name. No ability to add mobile number from mobile app. --- ### ServiceM8 is Gold - Overall rating: 4/5 - Reviewer: Ian A. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered We have been using ServiceM8 for a couple of years, we find the intergrated system very useful and time saving, the ability to communicate with our clients on multiply uses within ServiceM8 has meant speedy outcomes and happy clients. The database means we can easily check client history and be proactive to repeat business engagement. The instantaneous connection to staff schedules via the mobile app means less chance of client error occuring. The pay as you go means there is minimal wastage on features that may not be relevant to our requirements. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros with little training staff easily use and adapt to ServiceM8; the ability to check on staff locations; ability to submit a quote quickly has impressed clients. #### Cons limited ability to have common quote templates; difficulty in quick history checks on job numbers needing to enter multiple job cards to find the right one ( need the ability to add a discriptor). this also applies to multiple quotes on a job card ( require to send multiple emails to differentiate between quotes using the "Subject" line) Is only available on IOS platform. --- ### Essential to the efficient running of our business - Overall rating: 5/5 - Reviewer: Klaus M. - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered ServiceM8 is a wonderful product and plays an essential role in the running of our business. My boss uses the app on his iPad and iPhone to undertake the work whilst I am in the office using the ServiceM8 website to control his jobs and send out invoices. There is no more duplication as everything is recorded in ServiceM8 and, once completed, jobs are automatically added to our accounting package. There have been great efficiency gains since we moved over to ServiceM8. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Too many to mention including ease of use in all aspects from booking work to sending invoices, storage of information, communication between workers and admin staff, can work anywhere where an internet connection is available, system availability (I don't remember a single outage in the 4.5 years we've been using it) and, of equal importance , support from the ServiceM8 support team who have always been quick to respond. #### Cons Not much, only that suggestions for change require votes from other users to lift the suggestion's priority before it is implemented. I have made some very useful suggestions to improve the product and frustrated as there is no support from other users but I suspect they are all too busy to look at them and therefore no change. --- ### Service M8, my hero! - Overall rating: 5/5 - Reviewer: Paul A. - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered Help me! Service M8 is my only hope! I am a large, robust, and intimidating man, so I am told. However, when it comes to Field Service Software, I am very much the quintessential damsel in distress. I have tried Fleetmatics, Mhelpdesk, Servicebridge, FieldProMax, FSM by Corrigo, and a few others with no success, with nothing to show for it, but less hair on my head and elevated cortisol and blood pressure! Service M8 has been a godsend for a tiny company such as mine. The software has yet to have any hiccups, and while it doesn't have every single, nit-picky, feature I would like, it does have all the features I need for pennies on the dollar compared to the others. Something also has to be said about the support from SM8! I am more and more impressed with the level of support provided by Service M8. Whenever I get stuck on something, a simple five minute chat online at anytime of any day results in a solved issue! They have yet to fail to point me in the right direction, or flat out resolve my issue in no time at all. 24/7 click help and at the bottom of the help center screen there is a chat window that is always manned by a courteous and knowledgeable rep, ready to go, and they get you answers! I liked the software so much, that I, being an avid Android user that has never been of fan of iOS and Apple, made the switch to iOS because Service M8 is strictly available on iOS for the mobile portion, and I have never made a better decision! It just works! No headaches, no crazy glitches, no blood, no sweat, no tears, except tears of joy as I complete by service calls, invoice my customers, and get paid! Obi-Wan-Kenobi should take lessons from Service M8! If you enjoyed my review, click on this link to check them out. Service M8 gives credit for referrals, and it would help me out a bit, but don't let it influence your decision because the credits is not the reason I did the review. I did the review because Service M8 deserves a great big pat on the back, and I believe in given credit where credit is due!!! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It works! It is simple and easy to use. The support is super stellar!! #### Cons iOS only, no equipment tracking. --- ### Great customer support - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very cost-effective, great tools and easy to use. #### Cons It is limited to only IOS devices only. They need to change that. --- ### ServiceM8 is very good we have used it for years and have recomended it to other trades - Overall rating: 5/5 - Reviewer: David Y. - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered ServiceM8 is very good we have used it for years and have recomended it to other trades. We were using paper and phone calls for job dispatch before we started using servicem8. We understood business and new how to run efficiently so we were only prepared to choose a system that enhanced our ability and not overcomplicate matters. We chose it over several other field service software providers, and we havent looked back. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros it is very easy to use, it is extreamly cost effective. It is powerful. it is easy to make it work the way that suits your individual needs. Field staff use it instinctivly with very little training generally half an hour and in some cases staff just start using it with almost no training and just the odd question now and then. Our customers are impressed with how professional a tradesman in the field can be using serviceM8 on the iphone, especially when they get emailed the invoice while we are still on site. #### Cons there is no specific parts of servicem8 that we dont like. --- ### ServiceM8 Critique - Overall rating: 4/5 - Reviewer: Paul T. - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered Introduced to ServiceM8 by a fellow contractor about 2 years ago. Once we understood how it worked, we have never looked back. Changed for the better the way we used to issue quotes and invoices #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Convenience of being able to issue quotes and invoices immediately when on site Time saving as no longer have to spend hours after work writing up invoices and quotes Great job scheduling/dispatch and reminders Relatively easy to use even for a tech dunderhead like me Good monthly analysis tools Very reasonable and fair pricing schedule based on user pays principles Fantastic "Help" people on the other end of the phone when needed #### Cons Having to pass on credit card fees is a negative for many customers but we realise this is most likely not a ServiceM8 charge but greedy banks screwing all of us all the time --- ### With so many customers ServiceM8 ensures my company is always professional and technology superior. - Overall rating: 5/5 - Reviewer: Rob H. - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When customers call me I can answer them by name. This is such a powerful tool and it builds customer loyalty through the roof, as they are just amazed that I remember them. Customers miss this personal contact that other companies fail so bad on. Taking credit card payment on your phone is a close 2nd but IOS contact hits the home run. #### Cons Can't create short cuts. I have a lot of repeat business and wish I could just click one button to create a new job that replicates everything from the old job. I could then adjust pricing and book it in for the next service. At the moment there are too many key strokes and you need to be careful not to forget anything. Please look into this as I'm sure I can't be the only one out there who would love this to happen. --- ### Very Convenient! - Overall rating: 5/5 - Reviewer: Meriann T. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has helped the company stay on task, keep organized, and become a better business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that we can see where each company vehicle is and also keep everything organized on the calendar. I also like the job tasks because it helps with remembering everything we need to do for the job. Love that we can add pictures to tasks. #### Cons I wish I could get rid of the online notes from Quickbooks on the home page. That is only for my own ocd reasons though. I like to delete things once they have been taken care of or seen and I cant with those. I also wish we could have dark setting for it so It is easier for me to look at. --- ### service m8 review - Overall rating: 4/5 - Reviewer: Andrew ` P. - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered overall the system has improved our job visibility and implementation has been a success. I feel the developers are too focused on adding new features rather then improving the existing ones. There are numerous, well lets say quirks to the software that are not being dealt with. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros this software has allowed us to add photos ect to our invoice for our client. It has also allowed us to keep a time/date record of job completion times to assist with any client enquiries. syncs invoicing with accounting software eg MYOB, ZERO #### Cons Online support is time consuming. Annoying quirks in the software detract from its usability and time saving features. Reporting Is absolutely rubbish needs massive improvement no way to track simple data like quote conversion rates ect. More focus is needed on improving the current software rather then adding new features. --- ### Amazing App! A must have for any service delivery business! - Overall rating: 5/5 - Reviewer: Shem M. - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered This system entirely runs my business from start to finish and makes life very easy. Amazing app, features and great tech support. Have recommended it to many and will continue to do so.,. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Features are best in market - the servicem8 team are flexible with feedback and implementing ideas from users. If ideas get enough votes / popularity then they get attention and often implemented. Creating a fantastic feeling of inclusion in the app and ability to have an affect on the app you use. #### Cons No video support in app and also diagram drawing on iPhone should be available. No support for non iPhone users with android app. --- ### Free time for serviced based industries - Overall rating: 5/5 - Reviewer: Jade H. - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered After being a ServiceM8 user and loving the efficiencies a plumbing based business gained we became a partner so we could spread the word and help other businesses. There is nothing better than seeing the relief on a business owners face and their demeanor change when they realize they can run a business without having to spend all night doing the invoicing. By streamlining their workflow and enabling them to invoice on the job - as well as collect payment from customers on the spot it reduces a lot of the daily stress of running a small business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, workflow automation, price, new functionality always being released. #### Cons Reporting is a little light on but improvements are coming soon. --- ### Happy customer - Overall rating: 5/5 - Reviewer: Sam K. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered The main thing I appreciate about Service m8 is the way it allows me to stay organised with lots of jobs; past, present and future. I don't use the scheduling/staff tracking aspects, although other electricians I've put on to service m8 do & love it. It's also very well priced and the customer support is amazing #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Logical layout, easy to use, customer support has always been great #### Cons Not a huge fan of the app layout, prefer using the desktop version ## More reviews [Next reviews](https://www.softwareadvice.com/field-service/servicem8-profile/reviews/?page=2) --- ServiceM8 Reviews, Pros and Cons - 2026 Software Advice