Showing 1-20 of 115 products
Jobber is a cloud-based field service management software solution that allows small and midsize service businesses to manage field staff, provide customer support, and expand business operations either through a mobile app or a desktop... Read more
Recent recommendations: 155 recommendations
WorkWave Service is a cloud-based field service solution. It offers mobile and desktop applications to connect field workers to the office to provide visibility into what’s happening in the field. The mobile applications allow field... Read more
Recent recommendations: 131 recommendations
Striven is a cloud-based enterprise resource planning (ERP) solution suitable for many industries and organizations of all sizes. It offers features for accounting, inventory management, human resources, customer relationship management... Read more
Recent recommendations: 54 recommendations
ServiceBridge is a field service management solution designed to help technicians both in the office and in the field manage their work orders, scheduling and dispatching, billing, and more. Franchise operations who specialize in lawn... Read more
Recent recommendations: 37 recommendations
Service Autopilot is a cloud-based field service solution for lawn care, landscape maintenance, cleaning and snow removal organizations. The solution caters to businesses of all sizes.Service Autopilot features client and lead management,... Read more
Recent recommendations: 29 recommendations
BiznusSoft Field Service is a cloud-based solution designed to help businesses manage and control their operational cycle. Key features include account management, quotation and contract management, work order management, scheduling... Read more
Recent recommendations: 12 recommendations
Maidily is a cloud based CRM/scheduling software for small to medium cleaning businesses around the nation. It’s compatible with any web browser. Key features include a dynamic scheduling function, customer and job management, online... Read more
Recent recommendations: 10 recommendations
IFS Field Service Management (FSM) offers tools that cover the entire service lifecycle. The solution is available on-premise or in the cloud, and it can be configured to meet the needs of organizations in a number of field service... Read more
Recent recommendations: 1 recommendations
Reveal Field is a user-friendly field service management solution to help simplify job management, scheduling and dispatching. It pairs with Verizon Connect Reveal so users can manage their vehicles, technicians and jobs with one system... Read more
Recent recommendations: 1 recommendations
High Point GPS Tracking and Dispatch is a web-based solution designed to help companies coordinate and track their fleet of vehicles in real-time. Each vehicle is installed with a tracking device with a constant satellite and cellular... Read more
EcoTrack Fleet Management is a real-time GPS tracking solution designed to help service, freight, and construction businesses increase route efficiency while reducing costs and maintaining vehicle life. This solution can be used to... Read more
Force by Mojio is a smart GPS vehicle tracking solution designed for small business fleets with 2 to 30 (or more) vans, cars, or light trucks. Track your vehicles live on a map, keep tabs on your drivers and monitor vehicle health... Read more
PathRoute is a cloud-based route management and optimization solution for SMBs. It is suitable for retailers, restaurants, laundry services, distributors, plus other businesses that offer delivery services. PathRoute is designed to... Read more
Game-changing software for in-house cleaning and sanitization operations. CleanMaint helps in-house cleaning crews digitalize operations to deliver a higher standard of sanitization. In the safety-conscious current and post-COVID-19... Read more
Recent recommendations: 20 recommendations
Offering multi-channel customer support, Freshdesk brings together every customer conversation into a centralized interface, helping customer support agents address and resolve trouble tickets. Whether the interaction occurs over... Read more
mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting paid. This includes customer management, quoting, dispatching, invoicing, billing and reporting. mHelpDesk has multiple... Read more
Service Cloud from Salesforce is a cloud-based customer service management solution that is designed to initiate customer service activities from anywhere. Built on the Salesforce1 Platform, Service Cloud works to centralize and optimize... Read more
ScheduFlow by Duoserve is a hybrid appointment scheduling solution that helps users create, view and edit schedules in real-time. The solution allows users to set up customized calendar view that helps them to compare days' activities... Read more
GorillaDesk is a cloud-based field service management (FSM) solution designed for pest control businesses. Key features include pest activity tracking, pesticide usage tracking, scheduling, customer service history, dispatch management,... Read more
Bookedin is a cloud-based appointment scheduling app created for booking appointments and collecting payment for services. The platform allows users to set up automatic confirmation messages, reminders and notification reciepts. It... Read more
Carpet cleaning software falls under the larger umbrella of field service solutions that are based on work orders. It helps to facilitate the scheduling and tracking of jobs, billing and payment collection, communication and more.
This guide will cover the various features of carpet cleaning software that help field service and carpet cleaning companies operate more effectively and efficiently.
Here's what we'll cover:
What Is Carpet Cleaning Software?
You may be asking why you need specialized software to manage a small or even midsize carpet cleaning business. The main reason is that it can simplify most time-consuming tasks, such as responding to customer emails and calls. It can also reduce the risk of missed appointments and help you with staff scheduling.
Using separate tools to manage your service requests, track accounts and schedule employees can take a lot of time and increase the chance of human error.
GPS tracking in Housecall Pro
By integrating these tasks on one single platform, you can see the exact state of your business more clearly. Moreover, some software options also provide smartphone apps, so your staff can update a job's status from the field.
An integrated software platform can increase efficiency and reduce overhead costs in the long run. It can also eliminate paperwork and provide a more reliable record of job history and customer accounts.
Common Features of Carpet Cleaning Software
Here are some common features of carpet cleaning software:
|Work order management||Organize work order requests to make accurate estimates or proposals for each job. Helps prioritize and schedule jobs and invoice customers.|
|Workflow management||Manage workflow by the day, week and month by syncing your work calendar to the work order management feature. This will help you schedule employees based on their availability, task duration, travel time to the job site etc. Some solutions also include timesheets and time-tracking.|
|Invoicing, billing and payments||Keep an accurate record of each job for easier payment. A payments platform securely stores crucial data such as credit card information for recurring payments. You can also track balance amounts and payments due. Generate invoices on site using mobile invoicing functionality.|
|Client communication||Send clients emails, text messages or alerts about new work requests, upcoming appointments or completed jobs. Keep records of past invoices, emails, texts, phone calls etc. Offer work request forms through your website and social media channels.|
|Customer relationship management||Maintain a detailed database of customers, contractors, property owners etc. Customer relationship management (CRM) software helps you track existing clients, leads and sales opportunities, as well as potential customers.|
|Routing and scheduling||Create accurate estimates of job schedules (based on time for a task) and routes (grouped by zip codes) for efficiency. GPS tracking can integrate schedules with maps, making it easy to locate employees.|
|Equipment tracking||Track the status of equipment to maintain accurate and complete service records. This helps you schedule regular maintenance and manage your current schedule based on which equipment is available.|
|Reporting and analysis||Gain insights over time on how the business is performing through reports and analytics that track schedules, revenue, expenses, routes and more.|
What Type of Buyer Are You?
What your carpet cleaning business needs in a software platform will depend on your size, number of employees and other factors. Here are a few common types of cleaning businesses, and what they should look for in a software platform.
Single-person cleaning business. These businesses are restricted by geography and manpower. Solutions that offer robust mobile apps are ideal, so you can manage your business while in the field.
Multiperson business. A multiperson business usually has two or more service employees, a manager/owner and possibly other support employees, such as a receptionist. At this size, a detailed workflow management tool is essential, so the admin user can track schedules, jobs, changes and customer queries and requests.
Contractor or third-party service provider. These businesses mediate between customers and cleaning companies. They may work with one or more cleaning businesses, which would require multiuser access and more than one admin account.
Multilocation business. While the above business types may be largely focused in one particular geographic area, multilocation cleaning businesses require a more complex setup. They may also need their cleaning software to integrate with other systems, such as human resource management, accounting or help desk software.
Benefits and Key Considerations
Carpet cleaning companies can benefit greatly by using software that helps them run their business more efficiently and increase revenue. Here are some of the top benefits:
- Avoid costly scheduling errors. Creating schedules manually is time-consuming, and it can also be costly if there are errors. Software can automatically account for how long a job will take, based on the average time spent on tasks earlier. Real-time routing can help employees avoid traffic jams or being late for a job.
- Increase efficiency. Automation helps you eliminate redundant processes and reduces manual effort and time. You can save tons of money by cutting down on administrative work.
- Improve customer satisfaction levels. An organized schedule lets you focus on each job without having to rush from/to other jobs, which can affect how satisfied customers feel. Also, customers will appreciate having the ability to schedule appointments through your website or social media channels.
While these benefits can help transform your business, be sure to do your due diligence when choosing the right software for your needs. Keep in mind the total cost of any software option, and whether it requires a one-time fee or an ongoing subscription.
You will also want to schedule enough time to thoroughly research any software option you're considering, and to schedule demos with multiple vendors. Also, be sure to budget time for software setup and installation, and to train staff on the new software.