Showing 1-20 of 98 products
Jobber is a cloud-based field service and landscaping solution designed for small and midsize businesses. The solution offers features like scheduling, invoicing, a client database, quotes and more. The scheduling module allows users... Read more
Recent recommendations: 240 recommendations
Housecall Pro is a cloud-based field service management app for service professionals to automate their workflows. This solution includes a native mobile app and complementary web portal and serves a wide range of industries, such... Read more
Recent recommendations: 230 recommendations
WorkWave Service is a cloud-based field service solution. It offers mobile and desktop applications to connect field workers to the office to provide visibility into what’s happening in the field. The mobile applications allow field... Read more
Recent recommendations: 161 recommendations
BiznusSoft Field Service is a cloud-based solution designed to help businesses manage and control their operational cycle. Key features include account management, quotation and contract management, work order management, scheduling... Read more
Recent recommendations: 16 recommendations
Swept is a field service software designed specifically for the janitorial and commercial cleaning industry. Swept's easy-to-use, intuitive features include time tracking, scheduling, inspection, messaging, problem reporting, credit... Read more
Recent recommendations: 1 recommendations
IFS Field Service Management (FSM) offers tools that cover the entire service lifecycle. The solution is available on-premise or in the cloud, and it can be configured to meet the needs of organizations in a number of field service... Read more
Recent recommendations: 1 recommendations
High Point GPS Tracking and Dispatch is a web-based solution designed to help companies coordinate and track their fleet of vehicles in real-time. Each vehicle is installed with a tracking device with a constant satellite and cellular... Read more
Recent recommendations: 1 recommendations
Vonigo is a cloud-based field service solution for service businesses of all sizes. The solution's suite of applications is designed to help businesses manage day-to-day operations of service-based organizations, such as Cleaning Services,... Read more
Field Service Dispatch for Reveal is a user-friendly field service management solution to help simplify job management, scheduling and dispatching. It pairs with Verizon Connect Reveal so users can manage their vehicles, technicians... Read more
ServiceWorks is a cloud-based solution that helps businesses manage field employees and service delivery operations. Key features include inventory management, route optimization, customer feedback, alerts/notifications, data storage,... Read more
Recent recommendations: 34 recommendations
Offering multi-channel customer support, Freshdesk brings together every customer conversation into a centralized interface, helping customer support agents address and resolve trouble tickets. Whether the interaction occurs over... Read more
mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting paid. This includes customer management, quoting, dispatching, invoicing, billing and reporting. mHelpDesk has multiple... Read more
Service Cloud from Salesforce is a cloud-based customer service management solution that is designed to initiate customer service activities from anywhere. Built on the Salesforce1 Platform, Service Cloud works to centralize and optimize... Read more
eMaint X3 is a cloud-based Computerized Maintenance Management Software (CMMS) solution that features facilities management, work orders management, preventative maintenance, purchasing and inventory control, cost tracking and reporting... Read more
ScheduFlow by Duoserve is a hybrid appointment scheduling solution that helps users create, view and edit schedules in real-time. The solution allows users to set up customized calendar view that helps them to compare days' activities... Read more
GorillaDesk is a cloud-based field service management (FSM) solution designed for pest control businesses. Key features include pest activity tracking, pesticide usage tracking, scheduling, customer service history, dispatch management,... Read more
Bookedin is a cloud-based appointment scheduling app created for booking appointments and collecting payment for services. The platform allows users to set up automatic confirmation messages, reminders and notification reciepts. It... Read more
Launch27 is a cloud-based online booking solution suitable for service businesses of all sizes. Key features include customizable online booking forms, availability calendars, appointment notifications and online fee payment. Launch27... Read more
Badger Maps is a field sales management solution that offers planning, routing and scheduling features, combined into one integrated application. Badger Maps is cloud-based and also offers Android and iOS mobile apps for using the... Read more
ProntoForms offers cloud-based field service software that assists businesses via their web app and mobile interface. Field agents can fill out and submit invoices, work orders, and signatures within the mobile app. One of the features... Read more
Carpet cleaning software falls under the larger umbrella of field service solutions that are based on work orders. It helps to facilitate the scheduling and tracking of jobs, billing and payment collection, communication and more.
This guide will cover the various features of carpet cleaning software that help field service and carpet cleaning companies operate more effectively and efficiently.
Here's what we'll cover:
What Is Carpet Cleaning Software?
You may be asking why you need specialized software to manage a small or even midsize carpet cleaning business. The main reason is that it can simplify most time-consuming tasks, such as responding to customer emails and calls. It can also reduce the risk of missed appointments and help you with staff scheduling.
Using separate tools to manage your service requests, track accounts and schedule employees can take a lot of time and increase the chance of human error.
GPS tracking in Housecall Pro
By integrating these tasks on one single platform, you can see the exact state of your business more clearly. Moreover, some software options also provide smartphone apps, so your staff can update a job's status from the field.
An integrated software platform can increase efficiency and reduce overhead costs in the long run. It can also eliminate paperwork and provide a more reliable record of job history and customer accounts.
Common Features of Carpet Cleaning Software
Here are some common features of carpet cleaning software:
|Work order management||Organize work order requests to make accurate estimates or proposals for each job. Helps prioritize and schedule jobs and invoice customers.|
|Workflow management||Manage workflow by the day, week and month by syncing your work calendar to the work order management feature. This will help you schedule employees based on their availability, task duration, travel time to the job site etc. Some solutions also include timesheets and time-tracking.|
|Invoicing, billing and payments||Keep an accurate record of each job for easier payment. A payments platform securely stores crucial data such as credit card information for recurring payments. You can also track balance amounts and payments due. Generate invoices on site using mobile invoicing functionality.|
|Client communication||Send clients emails, text messages or alerts about new work requests, upcoming appointments or completed jobs. Keep records of past invoices, emails, texts, phone calls etc. Offer work request forms through your website and social media channels.|
|Customer relationship management||Maintain a detailed database of customers, contractors, property owners etc. Customer relationship management (CRM) software helps you track existing clients, leads and sales opportunities, as well as potential customers.|
|Routing and scheduling||Create accurate estimates of job schedules (based on time for a task) and routes (grouped by zip codes) for efficiency. GPS tracking can integrate schedules with maps, making it easy to locate employees.|
|Equipment tracking||Track the status of equipment to maintain accurate and complete service records. This helps you schedule regular maintenance and manage your current schedule based on which equipment is available.|
|Reporting and analysis||Gain insights over time on how the business is performing through reports and analytics that track schedules, revenue, expenses, routes and more.|
What Type of Buyer Are You?
What your carpet cleaning business needs in a software platform will depend on your size, number of employees and other factors. Here are a few common types of cleaning businesses, and what they should look for in a software platform.
Single-person cleaning business. These businesses are restricted by geography and manpower. Solutions that offer robust mobile apps are ideal, so you can manage your business while in the field.
Multiperson business. A multiperson business usually has two or more service employees, a manager/owner and possibly other support employees, such as a receptionist. At this size, a detailed workflow management tool is essential, so the admin user can track schedules, jobs, changes and customer queries and requests.
Contractor or third-party service provider. These businesses mediate between customers and cleaning companies. They may work with one or more cleaning businesses, which would require multiuser access and more than one admin account.
Multilocation business. While the above business types may be largely focused in one particular geographic area, multilocation cleaning businesses require a more complex setup. They may also need their cleaning software to integrate with other systems, such as human resource management, accounting or help desk software.
Benefits and Key Considerations
Carpet cleaning companies can benefit greatly by using software that helps them run their business more efficiently and increase revenue. Here are some of the top benefits:
- Avoid costly scheduling errors. Creating schedules manually is time-consuming, and it can also be costly if there are errors. Software can automatically account for how long a job will take, based on the average time spent on tasks earlier. Real-time routing can help employees avoid traffic jams or being late for a job.
- Increase efficiency. Automation helps you eliminate redundant processes and reduces manual effort and time. You can save tons of money by cutting down on administrative work.
- Improve customer satisfaction levels. An organized schedule lets you focus on each job without having to rush from/to other jobs, which can affect how satisfied customers feel. Also, customers will appreciate having the ability to schedule appointments through your website or social media channels.
While these benefits can help transform your business, be sure to do your due diligence when choosing the right software for your needs. Keep in mind the total cost of any software option, and whether it requires a one-time fee or an ongoing subscription.
You will also want to schedule enough time to thoroughly research any software option you're considering, and to schedule demos with multiple vendors. Also, be sure to budget time for software setup and installation, and to train staff on the new software.