Vonigo Software

Pros

I have only been using the software for a short time but I do like the different options within each tab.

Cons

One of the items that seems to be frustrating is that when the software is updated we are not notified of the changes to the program.

ease of planning out a day.

Pros

Its very updated to the technology with form and function. I USE IT ON A DAILY BASIS AND EVERYDAY IT GETS EASIER AND EASIER TO USE.

Cons

lots of options , kind of a bit overwhelming. as I use it more and more daily I learn to pick and choose the best options available to the scenario I have.

Pros

I like all of the information that can be retained for each client, and you can search by almost any piece of information. I like the mapping features which really help when inputting an address, you can check immediately if you know the cross streets to be sure you have the right place. I like many of the features of the software, but those would have to be my two favorites.

Cons

I am not thrilled with the reports that can be generated, but that may be a training issue on my part? I only want certain information when I pull up a report, and the reports on the list are a little too broad. Plus, the report will disappear by the next day. I would like it to remain on my desktop until I'm done with it so I don't have to pull up another.

Pros

How easy it is to maneuver thru out the web site. Most times I am able to fine out new things with it daily.

Cons

I dont like how it will sometimes cut you out from completing something when the order takes a long time when you are on the phone with a donor

It runs the business process from end-to-end.

Pros

It is an all-in-one solution for us. It manages our business process from start to end. The team are there every step of the way to help with the integration and support. It keeps all of the customer data in one place.

Cons

There is so much of it! Getting your head around it takes a little time. We are getting there and the team are great with the bite-sized training sessions.

Pros

The multiple ways to do client lookups that works quickly. enter the phone number while the phone is ringing and by the time you say hello you know who is calling.

Cons

Employee scheduling is a manual process that does not allow for recurring start/end times and days working. Each day must be entered manually, tedious.

Pros

The software is always being updated and new upgrades and releases are being made. Requests to Vonigo from customers are always heard and implemented when possible. Turn around time for issues are extremely fast and helpful.

Cons

The software can experience high amounts of glitches (but all software does) from time to time. A few extra abilities to the system would be great, but in time I am sure that will come.

Pros

Customer Service team is quick to respond and help me to make changes in the system. Vonigo has streamlined our scheduling process and reduced overall time spent on routing. The reporting has helped us to implement changes in routes and showcase our monthly pick ups.

Cons

When we rolled out the tool, there was no training materials. We had to train ourselves and that took time. There are online training tools now which help.

Organizations and oversight of daily operations.

Pros

Vonigo keeps my daily schedule organized and accessible by my staff. Our schedule changes many times a day and Vonigo allows me to keep everyone informed at all times in real time. The tracking of work orders and jobs along with invoicing keeps me organized. It's important to know what is going on in the business on a daily basis. I could not run my business without Vonigo.

Cons

Some restrictions to customizing my own reports. It would save me time so I don't have to pull two or three reports to get the information I need.

There are so many benefits. Having a database of all your donors is huge. If I'm having a light day, I can quickly see all of my corporate donors and send them a friendly e-mail letting them know that we're here for them if they'd like to donate again, or just to send them a "follow up" e-mail. Having all of your pickups laid out right in front of your eyes (not shuffling through papers to find that specific donor). Being able to add/remove items and/or change pickup dates with just a couple clicks. The software is amazing and has been a complete game changer for me. The amount of time I've saved from literally handwriting all of the donation receipts with pen and paper and also filing/organizing them afterwards has been substantial. You guys have done a heck of a job with this software and it's made my life a whole lot easier, more organized and more efficient! Thank you thank you thank you!

Pros

The ease of use was huge. Being able to add in a pickup takes less than a minute and also having a weeks worth of pickups right in front of my eyes, rather than sifting through several papers to find one specific pickup has been huge. Also, during this time of the year, I'll get calls from donors who have lost their donation receipt and are looking for a new one. Instead spending potentially hours finding that one donation receipt from June 2017, I can simply enter in the last name and instantly find all of their information. I got one of those calls today and I had everything resolved in less than a few minutes.

Cons

What we like least is how donors are able to select that they'd like to donate money to offset the cost of the pickup, but there isn't a way for them to insert their card information and actually donate right at that moment. I've been told that there is a way to have this resolved, but it would require another outside source and would cost additional expenses. Having this resolved would be amazing!

Able to run my business efficiently!

Pros

Comprehensive, east to use, able to easily capture & track all important data. Reports are great!...

Cons

I wish the interface had 15 minute increments instead of 1/2 hour.

There are too many benefits to count.

Pros

Uptime. Support from the Vonigo Team. Scalability.

Cons

Some features not fully functional and cause need for workarounds and increased user frustration. The Vonigo team is very responsive, but I feel more efforts should be put into verification of new functions prior to launch.

Pros

The software is easy to use and meets our needs. Plus they are always open to looking at new features.

Cons

Some aspects are not initially intuitive, but once you know where to go it makes sense. Plus their Customer Service team is incredibly helpful.

Great for scheduling and keeping track of a fleet of vehicles. Also a pretty good database resource for reports and such.

Pros

Ease of display. Easy to look at one page and determine a lot about what is going on. I like the color coded feature of the dashboard.

Cons

Not always intuitive in how to find and/or change things. Sometimes I need to change something and cannot find where to go to do it.

Pros

Actually each time I go in to do something - it just seems possible with the Vonigo software. It works for us in HQ, it works for our field service guys, it works for our clients.

Cons

We haven't yet had the time or the luck with setting up the dollar number information in Vonigo and syncing it with QB. Haven't given it a lot of thought or time, but at first go it didn't seem that simple.

Pros

Schedule layout is easy to read and there are multiple ways to view and easy to customize. It does need to be a little faster on switching from week to week.

Cons

some UI is not as intuitive as I would think. Also some setting menus take a while to figure out where you need to be.

Pros

I like that people can self schedule, so that cuts down on phone calls. Also it's easy to access from anywhere, home and office. I also like that I can check any pickup at anytime.

Cons

What I like least is having to check off each piece being donated, and then go to another window to enter how many pieces. This takes a lot of time if they donor has a large pickup.

Pros

Gives us the capability to deal with multi location franchise with ease. Has features that are not avail on other CRMs.

Cons

setup was a little difficult. We wish it would be easier to find settings when we are looking to make changes.

Pros

Stuff works. You click buttons and it works. The good thing is that Vonigo has an online scheduler piece. Their software team has good support, and they have great onboarding team. VERY competent training!

Cons

There seems to be some limitations on taxation, and the online scheduler piece cannot be heavily customized and there is no ability to put "cross zone" rules into Vonigo when doing scheduling and routing. A zone is either on or off, there is no way to intelligently allow a preset series of cross zone settings to apply themselves automatically.

Vonigo allowed us to move from an application with limited support and reporting to an application that lived up to promises,

Pros

Vonigo will work with during implementation and after to adjust, tweak, modify, etc.. the application to meet your needs. The Vonigo team is a class act that cares about your satisfaction

Cons

As with any software, there are a few things it doesn't do, but overall we are super pleased with the breadth and depth of functionality for our business.