Vonigo is a cloud-based field service solution for service businesses of all sizes. The solution's suite of applications is designed to help businesses manage day-to-day operations of service-based organizations, such as Cleaning Services, HVAC Repair, Plumbing, Pest Control, Property Maintenance and more.

The Customer Management feature allows the user to track different steps of their client relationships from the first contact through scheduling services, creating work orders, invoicing and payment and follow up outreach. Vonigo’s scheduling tool features drag and drop functionality and location-based optimization. Invoices can be created directly from work orders, eliminating manual entry, and online payments go directly to the service company’s bank account. Other features include automated route sheets for dispatching, appointment location interfacing with Google Maps, email notifications, on-screen signature capture, and pre-built reporting tools.

Vonigo is available on a monthly subscription basis that includes support via phone and product tutorials.



51 Reviews of Vonigo

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 51 reviews

July 2018

Reed from Dallas Area Habitat for Humanity

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

July 2018

Apparent was not made for Habitat - not far from it but enough that it is difficult sometimes

easy to implement - Team in Support has become essential really helps.

Pros

Browser Based, colors, easy to move donations around thus rescheduling is not a difficult task to learn and to teach others

Cons

difficult sometimes - cannot program our self to minor degrees always have to go to support. Things like changing roles Example we have an attribute "Stephanie Vandergrift" which is still being attached out bound communications - its been 2 years....should be able to rename users our selves

June 2018

Michelle from Grunts Move Junk

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Amazing!!!

Pros

This software is easy to use and customize for your business. Very user friendly for both desktop and mobile users. Great backend system with easy to follow tasks and follow up emails. Our customers compliment us all the time on our service and with our customer follow up.

Cons

The only con I can think of is that I wish you could add multiple photos at one time in your work orders

February 2018

Joy from Lambert's Moving Ltd

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

February 2018

My experience with Vonigo has been a very good one so far. The support group are very helpful!

Pros

I have only been using the software for a short time but I do like the different options within each tab.

Cons

One of the items that seems to be frustrating is that when the software is updated we are not notified of the changes to the program.

February 2018

RICHARD from VALLEY RELOCATION AND STORAGE

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Very friendly software , it was a pleasure to use with ease.

ease of planning out a day.

Pros

Its very updated to the technology with form and function. I USE IT ON A DAILY BASIS AND EVERYDAY IT GETS EASIER AND EASIER TO USE.

Cons

lots of options , kind of a bit overwhelming. as I use it more and more daily I learn to pick and choose the best options available to the scenario I have.

February 2018

Loraine from Aussie Pet Mobile

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

Overall, the software has a lot of good features & can hold a lot of information, very customizable.

Pros

I like all of the information that can be retained for each client, and you can search by almost any piece of information. I like the mapping features which really help when inputting an address, you can check immediately if you know the cross streets to be sure you have the right place. I like many of the features of the software, but those would have to be my two favorites.

Cons

I am not thrilled with the reports that can be generated, but that may be a training issue on my part? I only want certain information when I pull up a report, and the reports on the list are a little too broad. Plus, the report will disappear by the next day. I would like it to remain on my desktop until I'm done with it so I don't have to pull up another.

February 2018

Tiffany from Habitat for Humanity Peninsula and Greater Williamsburg

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Always helpful

Pros

How easy it is to maneuver thru out the web site. Most times I am able to fine out new things with it daily.

Cons

I dont like how it will sometimes cut you out from completing something when the order takes a long time when you are on the phone with a donor

February 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Nothing is too much for these guys. Really, really helpful!

It runs the business process from end-to-end.

Pros

It is an all-in-one solution for us. It manages our business process from start to end. The team are there every step of the way to help with the integration and support. It keeps all of the customer data in one place.

Cons

There is so much of it! Getting your head around it takes a little time. We are getting there and the team are great with the bite-sized training sessions.

February 2018

Darlene from Wiggins Enterprises

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

February 2018

This software is a great match for my business with new and recurring appointments.

Pros

The multiple ways to do client lookups that works quickly. enter the phone number while the phone is ringing and by the time you say hello you know who is calling.

Cons

Employee scheduling is a manual process that does not allow for recurring start/end times and days working. Each day must be entered manually, tedious.

February 2018

Kimberly from Men In Kilts

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Very positive and continue to be impressed.

Pros

The software is always being updated and new upgrades and releases are being made. Requests to Vonigo from customers are always heard and implemented when possible. Turn around time for issues are extremely fast and helpful.

Cons

The software can experience high amounts of glitches (but all software does) from time to time. A few extra abilities to the system would be great, but in time I am sure that will come.

February 2018

Robin from Twin Cities Habitat for Humanity ReStore

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

The Vonigo support staff and technology have streamlined our donation pick up processes.

Pros

Customer Service team is quick to respond and help me to make changes in the system. Vonigo has streamlined our scheduling process and reduced overall time spent on routing. The reporting has helped us to implement changes in routes and showcase our monthly pick ups.

Cons

When we rolled out the tool, there was no training materials. We had to train ourselves and that took time. There are online training tools now which help.

February 2018

Andrea from Ethical Waste Services Ltd.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

Vonigo is a crucial software for our daily operations.

Organizations and oversight of daily operations.

Pros

Vonigo keeps my daily schedule organized and accessible by my staff. Our schedule changes many times a day and Vonigo allows me to keep everyone informed at all times in real time. The tracking of work orders and jobs along with invoicing keeps me organized. It's important to know what is going on in the business on a daily basis. I could not run my business without Vonigo.

Cons

Some restrictions to customizing my own reports. It would save me time so I don't have to pull two or three reports to get the information I need.

February 2018

Kyle from Habitat for Humanity ReStore of Huron Valley

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

Overall, it's been fantastic.

There are so many benefits. Having a database of all your donors is huge. If I'm having a light day, I can quickly see all of my corporate donors and send them a friendly e-mail letting them know that we're here for them if they'd like to donate again, or just to send them a "follow up" e-mail. Having all of your pickups laid out right in front of your eyes (not shuffling through papers to find that specific donor). Being able to add/remove items and/or change pickup dates with just a couple clicks. The software is amazing and has been a complete game changer for me. The amount of time I've saved from literally handwriting all of the donation receipts with pen and paper and also filing/organizing them afterwards has been substantial. You guys have done a heck of a job with this software and it's made my life a whole lot easier, more organized and more efficient! Thank you thank you thank you!

Pros

The ease of use was huge. Being able to add in a pickup takes less than a minute and also having a weeks worth of pickups right in front of my eyes, rather than sifting through several papers to find one specific pickup has been huge. Also, during this time of the year, I'll get calls from donors who have lost their donation receipt and are looking for a new one. Instead spending potentially hours finding that one donation receipt from June 2017, I can simply enter in the last name and instantly find all of their information. I got one of those calls today and I had everything resolved in less than a few minutes.

Cons

What we like least is how donors are able to select that they'd like to donate money to offset the cost of the pickup, but there isn't a way for them to insert their card information and actually donate right at that moment. I've been told that there is a way to have this resolved, but it would require another outside source and would cost additional expenses. Having this resolved would be amazing!

February 2018

Alexis from Aussie Pet Mobile of Norwalk

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

Vonigo has been great to work with! Great product and excellent customer service!

Able to run my business efficiently!

Pros

Comprehensive, east to use, able to easily capture & track all important data. Reports are great!...

Cons

I wish the interface had 15 minute increments instead of 1/2 hour.

February 2018

Chris from Men In Kilts

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

As one of Vonigo's initial clients, we've grown with them. The offering has grown substantially.

There are too many benefits to count.

Pros

Uptime. Support from the Vonigo Team. Scalability.

Cons

Some features not fully functional and cause need for workarounds and increased user frustration. The Vonigo team is very responsive, but I feel more efforts should be put into verification of new functions prior to launch.

February 2018

Shauna from Goodwill Industries of New Mexico

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

Vonigo meets our needs and they have the best customer service team!

Pros

The software is easy to use and meets our needs. Plus they are always open to looking at new features.

Cons

Some aspects are not initially intuitive, but once you know where to go it makes sense. Plus their Customer Service team is incredibly helpful.

February 2018

Patrick from Habitat For Humanity

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

Service is great. Timely and accurate.

Great for scheduling and keeping track of a fleet of vehicles. Also a pretty good database resource for reports and such.

Pros

Ease of display. Easy to look at one page and determine a lot about what is going on. I like the color coded feature of the dashboard.

Cons

Not always intuitive in how to find and/or change things. Sometimes I need to change something and cannot find where to go to do it.

January 2018

Debra from Upkeep Group

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Just excellent!

Pros

Actually each time I go in to do something - it just seems possible with the Vonigo software. It works for us in HQ, it works for our field service guys, it works for our clients.

Cons

We haven't yet had the time or the luck with setting up the dollar number information in Vonigo and syncing it with QB. Haven't given it a lot of thought or time, but at first go it didn't seem that simple.

January 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2018

overall Vonigo is meeting our needs as a scheduling software for house pick up routes.

Pros

Schedule layout is easy to read and there are multiple ways to view and easy to customize. It does need to be a little faster on switching from week to week.

Cons

some UI is not as intuitive as I would think. Also some setting menus take a while to figure out where you need to be.

January 2018

Saria from Habitat ReStore Chalfont

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

January 2018

I use the system everyday and find it one of the best.

Pros

I like that people can self schedule, so that cuts down on phone calls. Also it's easy to access from anywhere, home and office. I also like that I can check any pickup at anytime.

Cons

What I like least is having to check off each piece being donated, and then go to another window to enter how many pieces. This takes a lot of time if they donor has a large pickup.

December 2017

Adam from Jiffy Junk

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Great on boarding help when getting started using Vonigo.

Pros

Gives us the capability to deal with multi location franchise with ease. Has features that are not avail on other CRMs.

Cons

setup was a little difficult. We wish it would be easier to find settings when we are looking to make changes.