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Vonigo software

50 reviews(5.0/5)
50 reviews(5.0/5)

Vonigo is a cloud-based field service solution for service businesses of all sizes. The solution's suite of applications is designed to help businesses manage day-to-day operations of service-based organizations, such as Cleaning Services, HVAC Repair, Plumbing, Pest Control, Property Maintenance and more.

The Customer Management feature allows the user to track different steps of their client relationships from the first contact through scheduling services, creating work orders, invoicing and payment and follow up outreach. Vonigo’s scheduling tool features drag and drop functionality and location-based optimization. Invoices can be created directly from work orders, eliminating manual entry, and online payments go directly to the service company’s bank account. Other features include automated route sheets for dispatching, appointment location interfacing with Google Maps, email notifications, on-screen signature capture, and pre-built reporting tools.

Vonigo is available on a monthly subscription basis that includes support via phone and product tutorials.

Supported Operating System(s):
Web browser (OS agnostic) , Windows 8 , Windows 10

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50 Reviews of Vonigo

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  • Reed from Dallas Area Habitat for Humanity

    Number of employees: 51-200 employees

    July 2018

    Apparent was not made for Habitat - not far from it but enough that it is difficult sometimes

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    easy to implement - Team in Support has become essential really helps.

    Pros

    Browser Based, colors, easy to move donations around thus rescheduling is not a difficult task to learn and to teach others

    Cons

    difficult sometimes - cannot program our self to minor degrees always have to go to support. Things like changing roles Example we have an attribute "Stephanie Vandergrift" which is still being attached out bound communications - its been 2 years....should be able to rename users our selves

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Michelle from Grunts Move Junk

    June 2018

    Amazing!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software is easy to use and customize for your business. Very user friendly for both desktop and mobile users. Great backend system with easy to follow tasks and follow up emails. Our customers compliment us all the time on our service and with our customer follow up.

    Cons

    The only con I can think of is that I wish you could add multiple photos at one time in your work orders

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Joy from Lambert's Moving Ltd

    February 2018

    My experience with Vonigo has been a very good one so far. The support group are very helpful!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I have only been using the software for a short time but I do like the different options within each tab.

    Cons

    One of the items that seems to be frustrating is that when the software is updated we are not notified of the changes to the program.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • RICHARD from VALLEY RELOCATION AND STORAGE

    Number of employees: 201-500 employees

    February 2018

    Very friendly software , it was a pleasure to use with ease.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    ease of planning out a day.

    Pros

    Its very updated to the technology with form and function. I USE IT ON A DAILY BASIS AND EVERYDAY IT GETS EASIER AND EASIER TO USE.

    Cons

    lots of options , kind of a bit overwhelming. as I use it more and more daily I learn to pick and choose the best options available to the scenario I have.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Loraine from Aussie Pet Mobile

    February 2018

    Overall, the software has a lot of good features & can hold a lot of information, very customizable.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I like all of the information that can be retained for each client, and you can search by almost any piece of information. I like the mapping features which really help when inputting an address, you can check immediately if you know the cross streets to be sure you have the right place. I like many of the features of the software, but those would have to be my two favorites.

    Cons

    I am not thrilled with the reports that can be generated, but that may be a training issue on my part? I only want certain information when I pull up a report, and the reports on the list are a little too broad. Plus, the report will disappear by the next day. I would like it to remain on my desktop until I'm done with it so I don't have to pull up another.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Tiffany from Habitat for Humanity Peninsula and Greater Williamsburg

    February 2018

    Always helpful

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    How easy it is to maneuver thru out the web site. Most times I am able to fine out new things with it daily.

    Cons

    I dont like how it will sometimes cut you out from completing something when the order takes a long time when you are on the phone with a donor

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    February 2018

    Nothing is too much for these guys. Really, really helpful!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It runs the business process from end-to-end.

    Pros

    It is an all-in-one solution for us. It manages our business process from start to end. The team are there every step of the way to help with the integration and support. It keeps all of the customer data in one place.

    Cons

    There is so much of it! Getting your head around it takes a little time. We are getting there and the team are great with the bite-sized training sessions.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Darlene from Wiggins Enterprises

    Number of employees: 11-50 employees

    February 2018

    This software is a great match for my business with new and recurring appointments.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    The multiple ways to do client lookups that works quickly. enter the phone number while the phone is ringing and by the time you say hello you know who is calling.

    Cons

    Employee scheduling is a manual process that does not allow for recurring start/end times and days working. Each day must be entered manually, tedious.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Kimberly from Men In Kilts

    February 2018

    Very positive and continue to be impressed.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is always being updated and new upgrades and releases are being made. Requests to Vonigo from customers are always heard and implemented when possible. Turn around time for issues are extremely fast and helpful.

    Cons

    The software can experience high amounts of glitches (but all software does) from time to time. A few extra abilities to the system would be great, but in time I am sure that will come.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Robin from Twin Cities Habitat for Humanity ReStore

    February 2018

    The Vonigo support staff and technology have streamlined our donation pick up processes.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Customer Service team is quick to respond and help me to make changes in the system. Vonigo has streamlined our scheduling process and reduced overall time spent on routing. The reporting has helped us to implement changes in routes and showcase our monthly pick ups.

    Cons

    When we rolled out the tool, there was no training materials. We had to train ourselves and that took time. There are online training tools now which help.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Andrea from Ethical Waste Services Ltd.

    Number of employees: 11-50 employees

    February 2018

    Vonigo is a crucial software for our daily operations.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Organizations and oversight of daily operations.

    Pros

    Vonigo keeps my daily schedule organized and accessible by my staff. Our schedule changes many times a day and Vonigo allows me to keep everyone informed at all times in real time. The tracking of work orders and jobs along with invoicing keeps me organized. It's important to know what is going on in the business on a daily basis. I could not run my business without Vonigo.

    Cons

    Some restrictions to customizing my own reports. It would save me time so I don't have to pull two or three reports to get the information I need.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Kyle from Habitat for Humanity ReStore of Huron Valley

    February 2018

    Overall, it's been fantastic.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    There are so many benefits. Having a database of all your donors is huge. If I'm having a light day, I can quickly see all of my corporate donors and send them a friendly e-mail letting them know that we're here for them if they'd like to donate again, or just to send them a "follow up" e-mail. Having all of your pickups laid out right in front of your eyes (not shuffling through papers to find that specific donor). Being able to add/remove items and/or change pickup dates with just a couple clicks. The software is amazing and has been a complete game changer for me. The amount of time I've saved from literally handwriting all of the donation receipts with pen and paper and also filing/organizing them afterwards has been substantial. You guys have done a heck of a job with this software and it's made my life a whole lot easier, more organized and more efficient! Thank you thank you thank you!

    Pros

    The ease of use was huge. Being able to add in a pickup takes less than a minute and also having a weeks worth of pickups right in front of my eyes, rather than sifting through several papers to find one specific pickup has been huge. Also, during this time of the year, I'll get calls from donors who have lost their donation receipt and are looking for a new one. Instead spending potentially hours finding that one donation receipt from June 2017, I can simply enter in the last name and instantly find all of their information. I got one of those calls today and I had everything resolved in less than a few minutes.

    Cons

    What we like least is how donors are able to select that they'd like to donate money to offset the cost of the pickup, but there isn't a way for them to insert their card information and actually donate right at that moment. I've been told that there is a way to have this resolved, but it would require another outside source and would cost additional expenses. Having this resolved would be amazing!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Alexis from Aussie Pet Mobile of Norwalk

    Number of employees: 2-10 employees

    February 2018

    Vonigo has been great to work with! Great product and excellent customer service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Able to run my business efficiently!

    Pros

    Comprehensive, east to use, able to easily capture & track all important data. Reports are great!...

    Cons

    I wish the interface had 15 minute increments instead of 1/2 hour.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Chris from Men In Kilts

    Number of employees: 51-200 employees

    February 2018

    As one of Vonigo's initial clients, we've grown with them. The offering has grown substantially.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    There are too many benefits to count.

    Pros

    Uptime. Support from the Vonigo Team. Scalability.

    Cons

    Some features not fully functional and cause need for workarounds and increased user frustration. The Vonigo team is very responsive, but I feel more efforts should be put into verification of new functions prior to launch.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Shauna from Goodwill Industries of New Mexico

    February 2018

    Vonigo meets our needs and they have the best customer service team!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is easy to use and meets our needs. Plus they are always open to looking at new features.

    Cons

    Some aspects are not initially intuitive, but once you know where to go it makes sense. Plus their Customer Service team is incredibly helpful.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Patrick from Habitat For Humanity

    Number of employees: 201-500 employees

    February 2018

    Service is great. Timely and accurate.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great for scheduling and keeping track of a fleet of vehicles. Also a pretty good database resource for reports and such.

    Pros

    Ease of display. Easy to look at one page and determine a lot about what is going on. I like the color coded feature of the dashboard.

    Cons

    Not always intuitive in how to find and/or change things. Sometimes I need to change something and cannot find where to go to do it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Debra from Upkeep Group

    January 2018

    Just excellent!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Actually each time I go in to do something - it just seems possible with the Vonigo software. It works for us in HQ, it works for our field service guys, it works for our clients.

    Cons

    We haven't yet had the time or the luck with setting up the dollar number information in Vonigo and syncing it with QB. Haven't given it a lot of thought or time, but at first go it didn't seem that simple.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    January 2018

    overall Vonigo is meeting our needs as a scheduling software for house pick up routes.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Schedule layout is easy to read and there are multiple ways to view and easy to customize. It does need to be a little faster on switching from week to week.

    Cons

    some UI is not as intuitive as I would think. Also some setting menus take a while to figure out where you need to be.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Saria from Habitat ReStore Chalfont

    January 2018

    I use the system everyday and find it one of the best.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that people can self schedule, so that cuts down on phone calls. Also it's easy to access from anywhere, home and office. I also like that I can check any pickup at anytime.

    Cons

    What I like least is having to check off each piece being donated, and then go to another window to enter how many pieces. This takes a lot of time if they donor has a large pickup.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Adam from Jiffy Junk

    December 2017

    Great on boarding help when getting started using Vonigo.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Gives us the capability to deal with multi location franchise with ease. Has features that are not avail on other CRMs.

    Cons

    setup was a little difficult. We wish it would be easier to find settings when we are looking to make changes.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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