Vonigo Software

Vonigo Software

Find out more:

2

Recommendations

FrontRunners 2021

Find out more:

About Vonigo

Vonigo is a cloud-based field service solution for service businesses of all sizes. The solution's suite of applications is designed to help businesses manage day-to-day operations of service-based organizations, such as cleaning services, HVAC repair, plumbing, pest control, property maintenance and more. The Customer Management feature allows the user to track different steps of their client relationships from the first contact through scheduling services, creating work orders, invoicing and payment and follow up outreach. Vonigo’s scheduling tool features a drag and drop functionality and location-based optimization. Invoices can be created directly from work orders, eliminating manual entry, and online payments go directly to the service company’s bank account....
Close

Image 1 of 3

Vonigo desktop view

Vonigo User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 73 reviews

Zachary

Company size: 11 - 50 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

December 2021

Easy to Use System

Sawyer

Verified reviewer

Company size: 11-50 employees

Industry: Automotive

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2019

Completely Custom Solution!!

Pros

We've been working hard over the last year to focus in on our customers' booking experience. By working closely with Vonigo's API and developers, we've been able to create something really special on the front-end that our whole team is proud of. On the back-end, Vonigo has a powerful skeleton that is ZIP/Postal code centric. It allows us to go as granular or high level as we want with our day to day zoning and pricing, which is something we leverage differently in each city. The developers, and managers at Vonigo also have our best interests in mind. In under 2 months with Vonigo I was getting the opportunity to give feedback to C-level executives within the company, and truly felt heard. That is something special that you don't see with many companies at all. All-in-all, the custom solution, and attention to detail from the Vonigo team have caused our conversion rates to go way up. This will enable us to soon be moving to a completely online sales funnel. Vonigo is truly at the heart of our franchisee experience, and we're thrilled to have found a partnership that we can see true longevity in.

Cons

Vonigo has a lot of customization and configurability, because it is designed to fit into so many different industries / types of businesses. That being said it is definitely geared towards quote based service companies. As a flat-rate pricing / timing service company we feel that a lot of the features within Vonigo are rendered obsolete, and are more hurdles to our back-end booking / navigation processes than anything else. Furthermore, a lot of Vonigo's additional features seem a bit better on paper than they are in reality. We still have not found a way to seriously integrate their payment features (poor user experience when paying in person, again, it is more designed for quote-based online invoices), or time tracking features (not as robust as we need), and need to leverage 3rd party applications to handle these two essential things. For Vonigo to be truly all-in-one I feel that these features still need a lot more attention (which they are aware of and working on).

Kyle

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

February 2018

Overall, it's been fantastic.

There are so many benefits. Having a database of all your donors is huge. If I'm having a light day, I can quickly see all of my corporate donors and send them a friendly e-mail letting them know that we're here for them if they'd like to donate again, or just to send them a "follow up" e-mail. Having all of your pickups laid out right in front of your eyes (not shuffling through papers to find that specific donor). Being able to add/remove items and/or change pickup dates with just a couple clicks. The software is amazing and has been a complete game changer for me. The amount of time I've saved from literally handwriting all of the donation receipts with pen and paper and also filing/organizing them afterwards has been substantial. You guys have done a heck of a job with this software and it's made my life a whole lot easier, more organized and more efficient! Thank you thank you thank you!

Pros

The ease of use was huge. Being able to add in a pickup takes less than a minute and also having a weeks worth of pickups right in front of my eyes, rather than sifting through several papers to find one specific pickup has been huge. Also, during this time of the year, I'll get calls from donors who have lost their donation receipt and are looking for a new one. Instead spending potentially hours finding that one donation receipt from June 2017, I can simply enter in the last name and instantly find all of their information. I got one of those calls today and I had everything resolved in less than a few minutes.

Cons

What we like least is how donors are able to select that they'd like to donate money to offset the cost of the pickup, but there isn't a way for them to insert their card information and actually donate right at that moment. I've been told that there is a way to have this resolved, but it would require another outside source and would cost additional expenses. Having this resolved would be amazing!

Walt

Verified reviewer

Company size: 2-10 employees

Industry: Retail

Time used: More than 2 years

Review Source: GetApp

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
3

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

October 2021

What happened to VOnigo?!

I think my relationship with Vonigo is almost over. We have over 800 stores and it's pretty likely that many of them are experiencing the same issues. When I survey store managers and directors on our Intranet, many of them are using a different product now. I will have to look into that.

Pros

The Pros of the software used to outweigh the cons. It used to be a great tool for us to screen and schedule our donation pickups. Now it's just so glitchy and things just stop working ever once in a while and technical support is just about non-existent now. That wasn't always the case.

Cons

Again, it used to be fine. It seems like they either got bought out, changed management style or the tech support department is under staffed due to covid? Whenever I need tech support now, first they try to tell me there isn't an issue, then they tell me is not fixable, then when I really get firm with them , suddenly they are able to fix it. I sympathize with covid labor shortages but if that's what's going on, I would rather hear, "Be patient, we are working on it..." than, "There's nothing we can do to fix the problem we suddenly created!"

Reasons for choosing Vonigo

Better interface and usability at the time.

Reed

Company size: 51-200 employees

Industry: Non-Profit Organization Management

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

July 2018

Apparent was not made for Habitat - not far from it but enough that it is difficult sometimes

easy to implement - Team in Support has become essential really helps.

Pros

Browser Based, colors, easy to move donations around thus rescheduling is not a difficult task to learn and to teach others

Cons

difficult sometimes - cannot program our self to minor degrees always have to go to support. Things like changing roles Example we have an attribute "Stephanie Vandergrift" which is still being attached out bound communications - its been 2 years....should be able to rename users our selves

Popular Vonigo Comparisons