Vonigo Software

Pros

Stuff works. You click buttons and it works. The good thing is that Vonigo has an online scheduler piece. Their software team has good support, and they have great onboarding team. VERY competent training!

Cons

There seems to be some limitations on taxation, and the online scheduler piece cannot be heavily customized and there is no ability to put "cross zone" rules into Vonigo when doing scheduling and routing. A zone is either on or off, there is no way to intelligently allow a preset series of cross zone settings to apply themselves automatically.

Vonigo allowed us to move from an application with limited support and reporting to an application that lived up to promises,

Pros

Vonigo will work with during implementation and after to adjust, tweak, modify, etc.. the application to meet your needs. The Vonigo team is a class act that cares about your satisfaction

Cons

As with any software, there are a few things it doesn't do, but overall we are super pleased with the breadth and depth of functionality for our business.

Pros

I like the options that the calendars have. It makes it possible for us to book appointments, block off times, and locate the different owners easily.

Cons

It can be hard to figure out all the tricks of the program such as blocking off times in the calendar and adjusting information for the owners.

It Makes my job more efficient.

Pros

I like the ease of use and the easy access to the calendars system as well as the ease of looking up customer with invoices, account etc. It is a great program I recommend it.

Cons

I wish it would connect to google, it would make instant booking a lot easier to track. It would be nice if it searched previous customer once you plug in a customer as a new customer so you don't have 2 entries that are the same

It helps us run out business!

Pros

We like the function of quoting and invoicing the customer on the spot. This has made things much more efficient with our technicians.

Cons

There are a lot of steps to finding information. It would be nice to have a feature to easily grab some information such as lead source. Also commercial scheduling with additional addresses has been difficult to learn.

it helps us run our company.

Pros

The quick support when I get stuck on running the program. The Support team is amazing. I have learned the program really well but at times I forget a process since I haven't used it very often. The support team is right there to guide me both via email and with personal phone calls. They are always professional.

Pros

The biggest think I enjoy about the software is the customer service and support in place. Anytime I have a question or problem, they are always on top of it!

Pros

Support is really good. Software works and is able to do a wide variety of tasks. Use it all day every day.

Pros

It looks very professional and is easy to use and make corrections. The features we are currently using don't even begin to scratch the surface of the great features. We hope to incorporate more in the future.

Cons

The way to enter information was changed without notice and was not easy to figure out. There is one aspect of the updated version I don't like. When changing the pickup date, the receipt number changes, previously, the number did not change and it's a little bit longer to complete.

A Streamlined company. Skip the double and triple recordings. Have your team do it once. Less errors!

Pros

I love the fact that if you do even need the help desk they they are there for you! I really like the ease of use that Vonigo provides. It is simply a great program!

Cons

Our business model is quite different than most! We provide a service and pay our clients and you cannot record a negative sale or a zero dollar sale. Other wise it is perfect!

Pros

The ease and simplicity of it all. The fact that if there is anything that doesn't work for your company the awesome people at customer support always find a way to make it work.

It keeps me so organized and all the information I use on a minute to minute basis is right there!

Pros

I am able to tailor it at any time to fit my needs. There are always changes in procedures no matter what field you work in, and this software allows for changes without having to wait for an IT or bother a customer service rep. Plus it never goes down!

Pros

Detail options available
Reports are fantastic for looking at certain aspects of your business
Easy on the eyes

Cons

30 minute time increments, 15 minutes would be preferable
I wish some of the screens were more customizable

Besides the day to day operations of my mobile pet grooming business, this software provides me with real time data on performance. I can pull reports with very little effort, download info into excel and manipulate it to tell me what I need to know. Also provides quick ability to identify clients to call using many variables.

Pros

It handles many complex situations with ease. Lots of thought into making it user friendly. Allows changes without a lot of hassle. Love the color coding features and the report writer. I can have real time data in an instant which is necessary for me to keep a handle on the business.

Cons

Wish there was 15 min increments in timing for the scheduling piece of the program. Would like to see some of the redundancies eliminated with data entry but they are no where near a deal breaker.

Pros

The reporting feature is very robust and user-friendly. We receive lot of positive feedback from employees and clients.

Cons

There are a few additional things I'd like to see, but nothing super important as it works great.

Pros

Specially designed for mobile service businesses and meets almost all our needs. Helps to grow. Positive attitude, involvement, helpfulness, willingness to improve. A few minor bugs and features to be added, but a great product I highly recommend.

Cons

There are some bugs that need to be fixed as well as some features need to be added in order to improve capacity even more.

When I decided to look into a FSM platform for Grind2Energy (an Emerson Electric company) I searched through many platforms.

Out of all of them VONOGO offered the best solution for us. They were able to adapt to our needs and incorporate the items we needed to manage our service operations. We were able to set up three distinct areas of Service Repair, Installation and PM's. The inventory piece is well thought out and we will roll out the online scheduling to interact with the installation portion of the system soon.

The ease of use and cloud operations make this ideal for us. With how they walk you through every step of the process and their understanding of service it was a blessing working with the VONIGO team. We are very happy with the decision to go with VONIGO for our FSM solution.

Pros

Ease of use and customizable. The reporting is solid and the abilities of the system are great.

Cons

Could be a little more robust in some areas but there are few Cons.

Every aspect of our business, client requests, scheduling, quoting, invoicing, payments - is handled in a one stop shop. It's like it's custom built for us.

Pros

It's custom designed for a mobile service business like ours so it has helpful functionality I didn't even know to ask for. It's a one stop shop for all aspects of our work... Quoting, converting a quote to a work order and invoice, multi-job work orders, teams collaborating, invoicing, payment, recurring payments, scheduling, web booking... It's awesome.

Cons

Some simple things that we do often take more steps than our old software used to take. Like - to bill a client for just 15 mins work for a quick phone call takes more clicks than it used to. Overall that time-cost is a very small price to pay for the massive time saving in all other areas of our business, and we're just moving our clients to monthly memberships and retainers that give them unlimited "quick calls" phone support.

The support that we've received from Vonigo as we scale our business has been tremendous. They are receptive to feedback, open to our ideas and iterations, and focused on delivering real value with their software. I've been particularly impressed with the senior leadership's commitment to problem resolution and their openness to our ideas and suggestions.

I would recommend Vonigo to any small business looking to grow quickly and am happy to be a reference for the improvements they've made possible for our company.

Pros

I like the people behind the software and their commitment to iterate and make changes to achieve what we as a company are driving to deliver.

Cons

The user interface I would say is still developing. However I am confident that will continue to improve as the produce matures.

Advice to Others

Committed senior leadership make this choice worthwhile for any small company looking to scale.

You have to change your rating system for Customer Support. It does not Truly reflect the level and type of customer support you get with Vonigo. You have to add an extra couple of stars! my contact is EXCELLENT! I have emailed him all time during the day and night and received a quick response. Best of all any issues that arose in the field or questions the technicians in the field, the actual users of the system had or custom changes we needed done were done IMMEDIATELY, not an hour later etc....

Pros

Customization, ease of use, ease of implementation

Cons

Sometimes there is a delay in the speed in which the customer gets the email of our invoice by 6-12 minutes.

Advice to Others

Stop sitting on the fence and request a demo. One of my Franchisees asked why didn't we do this a couple of years ago? That is the same question I am asking myself.