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Housecall Pro

Housecall Pro is a cloud-based field service management app for service professionals to automate workflows and streamline technician dispatch. This solution includes a native mobile app and complementary web portal and serves a w...Read more about Housecall Pro

4.7 (2785 reviews)

206 recommendations

Jobber

Jobber is a cloud-based field service management software solution that allows small and midsize service businesses to manage field staff, provide customer support, and expand business operations either through a mobile app or a d...Read more about Jobber

4.5 (752 reviews)

130 recommendations

Service Autopilot

Service Autopilot is a cloud-based field service solution for lawn care, landscape maintenance, cleaning and snow removal organizations. For businesses of all sizes, Service Autopilot features client and lead management, schedulin...Read more about Service Autopilot

4.2 (132 reviews)

66 recommendations

Zuper

Zuper empowers field service businesses to streamline operations and provide exceptional customer experiences. Zuper’s platform is available on the web for PCs, and Zuper’s mobile app fosters effortless scheduling, real-time commu...Read more about Zuper

4.5 (11 reviews)

65 recommendations

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ServiceTitan

Transform your business with ServiceTitan's all-in-one software solution for residential and commercial field service businesses. With powerful tools that can increase revenue , supercharge your team, and provide real-time insight...Read more about ServiceTitan

4.4 (233 reviews)

48 recommendations

ServiceWorks

ServiceWorks is a cloud-based solution that helps businesses manage field employees and service delivery operations. Key features include inventory management, route optimization, customer feedback, alerts/notifications, data stor...Read more about ServiceWorks

3.7 (96 reviews)

24 recommendations

FieldRoutes

Grow quickly, scale smartly, and serve your customers relentlessly with FieldRoutes Cloud-based, mobile solutions for field service operations. Whether your business is lawn care, pest control, pool service, or anything in between...Read more about FieldRoutes

4.3 (322 reviews)

12 recommendations

PestPac

PestPac, a WorkWave software, is a web-based field service management solution, offering unique, features to improve productivity, profitability, and customer satisfaction. PestPac is a scalable solution that can serve single tech...Read more about PestPac

3.9 (231 reviews)

5 recommendations

mHelpDesk

mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting paid. This includes customer management, quoting, dispatching, invoicing, billing and reporting. mHelpDesk ...Read more about mHelpDesk

Kickserv

Kickserv is a cloud-based field service management solution that provides small businesses, tools and functionalities, which help them to manage leads, estimates, team's schedules, jobs, invoices and payments. Kickserv can be ta...Read more about Kickserv

ServiceM8

ServiceM8 is the app for trade contractors & service businesses, such as plumbing, electrical, HVAC & refrigeration contractors, locksmiths, cleaners & gardeners — any kind of small business which manages jobs & staff in the field...Read more about ServiceM8

GorillaDesk

Introducing GorillaDesk—a simple yet powerful software solution for field-service companies. Here’s why over 3,100 companies love GorillaDesk: • Ease of Use: Software is supposed to make your life easier, not harder. GorillaDesk...Read more about GorillaDesk

Smart Service

The Smart Service mobile app syncs with QuickBooks, allowing users to create and manage customer accounts, schedules, and invoices. In addition, the mobile Smart Service system expands QuickBooks with work order management, routi...Read more about Smart Service

BigChange

BigChange is the complete cloud-based Job Management Platform bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence into one easy ...Read more about BigChange

Commusoft

Commusoft is a cloud-based workforce management solution for field service companies of all sizes including plumbers, gas and heating engineers, electricians and oil technicians. It helps users to manage customer databases, quotat...Read more about Commusoft

SalesRabbit

SalesRabbit is a cloud-based sales enablement and customer relationship management software designed to help outside sales teams manage sales in the field. The software and mobile app include a suite of features for each lev...Read more about SalesRabbit

LawnPro

LawnPro is a cloud-based field service management solution that helps businesses in the landscaping industry streamline processes related to invoicing, client communications, time-tracking and more. Professionals can utilize the p...Read more about LawnPro

Square Appointments

Square Appointments is a cloud-based appointment management solution that enables professionals to manage bookings, appointments, generate leads and accept payments. The solution suits the needs of retailers of all sizes in a vari...Read more about Square Appointments

Tradify

Tradify is job management software that helps organizations track and manage jobs from quote to invoice, in real time. Tradify was built for trade and service businesses such as electricians, plumbers, HVAC, building and construct...Read more about Tradify

Synchroteam

Synchroteam is a cloud-based field service management and scheduling solution that caters to businesses of all sizes in field service industry that includes cleaning services, construction, electrical and HVAC. Synchroteam fe...Read more about Synchroteam

Buyers Guide

Last Updated: March 16, 2023

While field service software is a general category that spans a wide variety of industries and offers specialized tools and functions for each, pest control software focuses solely on companies that provide insect and rodent removal services to their customers.

While the degree of functionality does not vary by vendor as much in this category as with other types of field service software, understanding the needs of your particular business is an important first step when evaluating new software. It’s also important to understand the options that are out there—so we put together this buyer’s guide to help you get up-to-speed on the market.

Here’s what we’ll cover:

What Is Pest Control Software?

Common Features of Pest Control Software

Benefits of Pest Control Software[

Pricing: Web-Based vs. On-Premise](#pricing)

What Is Pest Control Software?

Pest control software is a specific type of field service software designed for use by pest management and control companies and their employees. This software assists with general business tasks, such as providing quotes and estimates to customers, and often supports invoicing and billing. But it can also include more industry-specific functionality, such as tracking pesticide use or even pest activity itself (more on this below).

The underlying theme of this software is that it offers users a unified system in which business owners can automate processes and track operations that are unique to their company.

PestPac-Dashboard

Dashboard and mobile features in the PestPac pest control software program

Common Features of Software for Pest Control Companies

The majority of products currently on the market include invoicing and payment features and appointment scheduling, along with varying degrees of customer relationship management (CRM) functionality, such as customer information storage. Beyond that, some programs offer users the ability to track the pesticides they use, or keep a log of insect and rodent activity.

While these features will differ somewhat from vendor to vendor, most software offers at least some of the following features:

Billing & invoicing

Similar to the billing and invoicing functions found in basic accounting software, this helps automate customer payments and business purchases while minimizing human error.

Appointment scheduling

Allows users to plan out customer appointments in advance and cross-check employee schedules and availability. May include alert functions that flag upcoming, overdue or double-booked appointment slots.

Quote estimation

Allows users to draft estimated pricing quotes for potential jobs, taking into account variables such as property size and the amount of chemicals needed to treat a particular property.

Customer information storage

This basic CRM functionality allows users to store information and account histories for customers, so they can quickly pull up customer details and refer to previous appointments.

Mobile accessibility

Allows users to retrieve data from the main software system using devices such as tablets or smartphones. Offered by many vendors, given the nature of pest control businesses and the need for employees to access systems in the field.

Pesticide usage tracking

Allows users to track what types of chemicals they have used to treat a particular property, and how often. In some systems, may be included with customer account information, and can be referred to when scheduling new appointments.

Pest activity tracking

Generally utilizes traps and other devices to monitor the types of pests active in a property and how often they enter certain areas. Staff can use this more advanced feature to determine how to approach individual jobs and gauge the success of initial pest-removal efforts.

Benefits of Pest Control Software

Pest control software includes different levels of functionality, depending on what the user’s goals are. In general, the benefits of this software fall into one of two tiers:

  • Basic business automation. Every system on the market is going to provide some basic business automation, be it through billing and invoicing, appointment scheduling or even quote estimation. Many of these solutions will offer some of the CRM functionality listed above, as well. However, they may not offer features specific to pest control, such as pesticide and pest activity tracking.

  • Advanced automation and tracking functionality. In addition to basic business functions, more advanced systems will also include functions to automate and track the amount of chemicals your company uses for a particular job or to help identify the types of pests that need to be targeted. Some jurisdictions may have legal codes that require pest control providers to monitor pesticide usage. And larger companies—those with a high number of clients—may find the ability to track and automate all aspects of their operations an attractive option.

Pricing: Web-Based vs. On-Premise

Pricing for these solutions is dependent largely on the functionality they offer, as well as on the deployment model that is chosen. Deployment models include:

Web-based. This software is hosted in the cloud (online), on servers managed by the software vendor and is accessible using any device with an Internet connection. This is the most common deployment model for pest control software, and is an attractive option for small and midsize businesses due to the low cost of entry. Fees are usually subscription-based (known as “Software-as-a-Service,” or “SaaS”) and are charged, either monthly or annually, based on the number of users who need access to the system.

Given the nature of pest control, and the need for employees to access at least some aspect of the main system while at job sites or en route to appointments, the number of users who will be accessing the system is a significant factor to keep in mind when evaluating options.

On-premise. This is software that is hosted locally, on the software buyer’s own servers. Most on-premise software systems require the buyer to make a one-time, upfront payment for a license to use the software in perpetuity. Additional payments may be required for support, upgrades or maintenance.

While most pest control software is Web-based, on-premise solutions may be the right choice for larger companies with a large number of employees and/or clients. This is due in part to the issue of user access: A company with a large number of employees who all need to access the system may find more value in an on-premise system that only charges an upfront fee.

Pest-Control-Pricing

Because functionality can differ with these software packages, it’s important to keep in mind that added functionality tends to come at an additional cost.

For example, some basic software products may be competitively priced, offering the CRM features noted above—but they may not include capabilities specific to pesticide use or insect and rodent activity. For that reason, Web-based solutions with more advanced functionality can be a cost-effective option. The current software market offers a number of robust Web-based products, which tend to offer competitive pricing given the growing vendor landscape.