Commusoft Software


 

Commusoft is a cloud-based workforce management solution for field service companies of all sizes including plumbers, gas and heating engineers, electricians and oil technicians. It helps users to manage customer databases, quotations, jobs, engineer’s diaries, safety certificates and invoicing.

Commusoft offers customer relationship management features such as service reminders, appliances management and communication logs. Users can also manage estimates, invoices, custom certificates, stock and parts, job costing, purchase orders and a supplier database. Timesheet management and auditing tools are also included.

The search feature allows users to find customer work histories and contact information. Users can configure automatic service reminders. Commusoft integrates with accounting software such as SageOne, Quickbooks, WorldPay, Stripe, ClearBooks and Xero. It is accessible on desktop and mobile devices.

Email and telephone support are available. Pricing is per user per month.

 

Commusoft - Dashboard
 
  • Commusoft - Dashboard
    Dashboard
  • Commusoft - Engineer diary
    Engineer diary
  • Commusoft - Record job information
    Record job information
  • Commusoft - Enter survey details
    Enter survey details
  • Commusoft - Custom certificates
    Custom certificates
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

35 Reviews of Commusoft

Showing 1-20 of 35

 

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Vince from Dorset Plumbing

July 2018

July 2018

Excellent software makes our job so easy and really couldn't imagine life without it

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Pros

Easy to use the automatic service reminders are brilliant as the software is generating its own work so in effect paying for itself, the level of support is also great.

Cons

There is nothing that I do not like about the software. I do wish my competitors didn't have it though

Review Source: Capterra
 

John from McCusker ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Very good, Customer Support showed a lot of patience and give me a good insight into system

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I can keep a close eye on money owed and workload done. It also is very good at estimating giving the customers a quote there and then with templates set up making you look very professional!

Pros

Being able to keep a good management on my customers and employees also keeping an eye on invoices and reminders . The training received was excellent

Cons

When I made a stupid mistake there was no way of reversing it also because it was out of hours I had no back up to help

Review Source: Capterra
 

David from ALS Locksmiths.
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Very good in general

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efficent use of time and reduced paperwork

Pros

diary function is great and very easy to view the information .

Cons

The parts system seems to very long winded to use, unless I am doing it wrong? We are using Xero at the moment as it is easier and much quicker. Any help on this would be great?

Also we dont have phone support, but maybe this is due to cost??

Review Source: Capterra
 

Chloe from GA Services SW Ltd

June 2018

June 2018

I have had a great experience so far with Commusoft. The system offers everything we need and more.

Ease-of-use

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Pros

The ability to deal with everything in one place - jobs, notes, customer records etc. Also, the real time updates and diary.

Cons

Some of the processes are slightly long winded and I'd like it if the invoices and customers linked automatically with my accounting software.

Review Source: Capterra
 

Raj from All 3 Ltd

June 2018

June 2018

Commusoft helped us save time spent doing admin work, helped us manage our customers better.

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Pros

Working with Commusoft has been a great experience from the start. The training has been fantastic and made sure we knew what we were doing. When they upgraded us to their new system although it was very different they made sure we were trained again on all the changes. The new version is a massive upgrade, so we are very happy with that.

We use most of the features everyday - setting up customers, sending service reminders, invoicing and filling in certs. We just started using the MailChimp integration which means we can send marketing emails to all our customers, which is really improving our customer service

Cons

There is so many features that it can be a bit overwhelming, but having the support available an email away means we can always get help.

Review Source: Capterra
 

vince from SEA (Scotlands Energy Assessors)
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

Great software improving all the time

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reduce time in office, keeps business jobs and finances in order

Pros

i like the professionalism of the software and how you can tailor it to your needs on most aspects, the fact it takes saves me in the office lots of time doing emails and reminders keeping my business running smoothly

Cons

i find some of the certs are a wee bit overcomplicated at times and the software does take a while to navigate around at times however i would state i have never really had the time to get to know this system 100% of the facilities it can offer and i would think i only use it to 60% of its full capacity

Review Source: Capterra
 

Brian from Heating South West

May 2018

May 2018

Professional from the start, Commusoft have got a great product backed up by a very thorough team.

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Pros

The ability to manage your business in one package whether a large company or small. The software has been designed for trade professionals, it is very extensive and constantly being updated, Commusoft team are willing to listen to their customers for input and potential idea's. Being such a complete package means there is a lot to learn, and although the training may seem costly on the surface of it, once you have had the training you can understand why you need it, there is so much you can do to tailor the software around your company. One of the rep was amazing at going through all the features, and although there are some complicated sections, she was patient and thorough which meant we got the most from the training. The backup is excellent, they respond via email or phone promptly and always make sure that the question/query is dealt with.

Cons

The cost of the packages and the training means you have to make sure this is the right software for your company, however when looking at the training, once you have been through the training you understand why the cost is what it is. As usual, you pay for what you get. This is a tailored piece of software.

Review Source: Capterra
 

Amy from Young Gas and Oil Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Excellent support

Ease-of-use

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Professional more organised business.

Pros

Great potential to help us to streamline our business, looks professional and excellent support for when needed.

Cons

Nothing as yet, as this is my first week on the new version of commusoft. The search bar on th old version frustrated me, how you it wouldn't just search any word.

Review Source: Capterra
 

Luke from Ableforce

April 2018

April 2018

5 star service and 5 star software

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Pros

We have been using the software for over 3 months now and I can't believe how using Commusoft has transformed my business, I honestly couldn't go back to the spreadsheet. As a company, we save many hours a day by the automation process alone. The training we received was 5 stars and went above and beyond to ensure we were using all the functions the software has to offer as there are so many, not being very computer illiterate I managed to pick up the software within a few days even my customers like it with the job reports, custom certificates and constantly being able to report on a job progress without keep phoning the engineers, will even send a report to the customer to advise my engineer is on the way. They are always working on the system as well coming out with new updates and features.

Cons

I cannot find anything at the minute, if I was to be picky it would be the need to clear cache once a week as we keep forgetting but this is only due do the team at Commusoft adding new features which in my eyes is a bonus.

Review Source: Capterra
 

emily from M Crawley Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

As a new business just setting up, this has made our processes so much easier and straightforward.

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Pros

its ease of use and the endless possibilities that we are yet to explore. Everything has been thought of and the ease of use from tablet or mobile is key for our business

Cons

Maybe sometimes a little too complicated but good to have a thorough work flow.
The manipulation of images is not ideal when setting up headers and footers..

Review Source: Capterra
 

Natalie from A&G Group

April 2018

April 2018

Huge help in making us more efficient. Customer support is fantastic

Ease-of-use

Functionality

Product Quality

Customer Support

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Pros

The software has amazing functionality, once you have gone through the training and understand how to use everything.Team ran our training programme and clearly knew the software inside out. She helped us create workflows that were specific to our business, and was patient throughout.

We particularly like the ease of use on the diary page, the scope of info you can record against a customer and job, and how easy it is for our engineers to use. It's also encouraging to see how often they are making improvements and adding new features to the software.

The customer support we have received has been the best of any company we work with. Response times are fast, and they are very knowledgeable about the software

Cons

The Quickbooks Online integration is not seamless; we have encountered a few issues there with passing information across. Commusoft are looking into this.

Some of the webinars in the training could do with being re-recorded. The service reminders one is great, but some of the others have echoes/ pass back and forth between people speaking etc.

Review Source: Capterra
 

Jules from RSL Services Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Very good customer service throughout

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the debtor chasing will be a lot easier

Pros

Whilst the software is good, it does take a little getting used to as the user interface is drastically different, however the customer service is so good, in particular, that there is no need to panic. However long it takes, her main focus is to ensure you have the best use of the software

Cons

Really that the user interface is quite different, but again that doesn't matter when the CS is so good. Once you get an idea of the work flow, it becomes apparent the way in which you should approach each part of the software

Review Source: Capterra
 

Ashley from Thaw Out Heating and Plumbing Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Pretty smooth sailing to be honest

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Peace of mind and all my needs were merged into one software

Pros

I love Commusoft. It combines all our needs and makes it really easy to keep on top of everything.
Less stressful from going between different software's to match up payments with invoices etc.
Staff are really helpful and questions to the support team are always answered within 10-15 minutes!! We've had a few training sessions which are well worth it.
Boiler services and Gas safety certificates are really simple, but professional looking at the same time. Once you've added a specific template, it's saved and you don't have to redo it.
The service reminder feature is amazing, because it keeps on top of this for you and reminds you to remind your clients, which is another weight off your mind and your clients!!

Review Source: Capterra
 

Phil from PCL Heating & Gas Engineers Ltd

November 2017

November 2017

Reliable, advanced, bespoke software that I genuinely couldn't run my business without.

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Pros

Apart for the ability to seamlessly control every aspect of my business, from the initial customer inquiry all the through to invoicing, it's the customer support and wide range of industry-specific knowledge which the Commusoft team delivers that sets them apart from the competition. I really don't know how I managed before using Commusoft. Commusoft is constantly evolving and updating. Whenever I think of a function I would like to see available it's usually already been thought of and in the process of happening.

Review Source: Capterra
 

Dalveer from Double Safe Ltd

November 2017

November 2017

The latest version of Commusoft has given my business and working day a breath of fresh air

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I can run my business and be a gas engineer and electrician all from one place and enjoy doing it.

Pros

The ease of use, the functionality and endless updates with great support.
I picked Commusoft in 2014, using the older version was good, but I was looking forward to an update and when I was up and running, my work become exciting again, I am able to manage the admin side of my business so much better and I feel more in control. I would not look anywhere else as I have everything I need to be an electrician and gas engineer and run a business at the same time thanks to Commusoft.

Cons

I can't think of anything from the top of my head, the software and support so far has been great.

Review Source: Capterra
 

Naomi from Premier Heating Solutions

November 2017

November 2017

From purchase to last training session everything was simple, well organised. A positive experience

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Pros

Reporting features and the way messages are pushed through to mobile devices. Also like the new platforms overall look and feel.

Cons

Not really a negative; but there is a lot to learn to get the best out of this product. Investing time to ensure best practice usage has been a necessity for us.

Review Source: Capterra
 

Janet from Complheat Heating & Plumbing Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Nisha has been very helpful, as always, explaining things so that we can easily understand.

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Pros

V4 provides lots of new functionality and improves the information relating to all aspects of our jobs and invoicing. It should make it a lot easier for us to manage our workflow, engineers performance and invoicing. We're still discvering all that it can do!

Cons

The columns which display information do not have 'wrap text' facility so some unneccesarily wide columns. I know it's a minor point, but would be great if this could be altered at some point :) Thanks!

Review Source: Capterra
 

Laszlo from Laniro Limited t/a FixIF
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Old version of CommuSoft

Ease-of-use

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Pros

Very friendly team, My reps have helped us a lot. The software has been amended according to our business change.

Cons

We are still using the old version of CommuSoft which needed some amendment to our business needs. Looking forward to discover the new version of it.

Review Source: Capterra
 

Angela from W Williams Plumbing and Heating Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

An incredible learning experience the whole process has been conducted efficiently and smoothly.

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The most important benefit is being able to relieve the Director of all the admin tasks that he has been doing up until this point. To streamline the whole procedure from taking the initial call to the job being completed and invoiced. Having all the revelvent information for every customer in one easy to access package will prove to be invaluable in the future. Information being available to all engineers quickly and easily. Completing everything in a professional and efficient manner. To be able to develop and grow the business with a more productive system in place.

Pros

The versatility of the software is incredible, it covers every aspect of what we need as a business to enable us to evolve and develop. The Xero integration is very impressive and has made the process of invoicing and payments very straightforward, even linking the customers was actually really easy. The system is overall very easy to use with help every step of the way with the help manager I usually find what I need to assist me. Having everything in one place will be very beneficial and as I progress with the system it will enable the business to achieve its full potential. The reason I wanted this software was to take as much of the admin work from the Director so that he can focus more on the job and development of the company, which this system I believe will help us achieve. I am not experienced in software packages as such, however, this software has really impressed with how easy it has been for me to grasp the basics. I am sure in time we will wonder how we ever coped without it. Everything is easily accessible and the layout and format very easy to use and pleasing to the eye. We have had a lot more estimates accepted since using the software as it gives the customers confidence in us due to the way everything is now presented to them via Commusoft. The reporting is a very useful and easy to use function, which is one of my favourite aspects of the software. Overall I am very impressed with the software and very happy I decided to go with Commusoft.

Cons

Its hard to say what I like least about the software at the moment as I havent personally come across anything negative at this point.

Review Source: Capterra
 

Andrew from Homeglow
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Excellent service, Nisha is brilliant, thorough and a perfectionist.

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Pros

How easy it is to use. The whole system is user friendly and would highly recommend to anybody in the service and maintenance trade.

Cons

Would be good to do mass updates

Review Source: Capterra