Commusoft is a cloud-based workforce management solution for field service companies of all sizes including plumbers, gas and heating engineers, electricians and oil technicians. It helps users to manage customer databases, quotations, jobs, engineer’s diaries, safety certificates and invoicing.

Commusoft offers customer relationship management features such as service reminders, appliances management and communication logs. Users can also manage estimates, invoices, custom certificates, stock and parts, job costing, purchase orders and a supplier database. Timesheet management and auditing tools are also included.

The search feature allows users to find customer work histories and contact information. Users can configure automatic service reminders. Commusoft integrates with accounting software such as SageOne, Quickbooks, WorldPay, Stripe, ClearBooks and Xero. It is accessible on desktop and mobile devices.

Email and telephone support are available. Pricing is per user per month.

Dashboard
Dashboard

Dashboard

Engineer diary

Engineer diary

Record job information

Record job information

Enter survey details

Enter survey details

Custom certificates

Custom certificates

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10



53 Reviews of Commusoft

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 53 reviews

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Elizabeth from DB Heating Ltd

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

About Commusoft

Pros

I like the ease of access around the whole software; very user friendly. Very rarely do I have to contact Commusoft's helpline. Its is extremely compatible with Sage Accounts. When we were initially told our Company would be using Commusoft, my colleague and I were a little apprehensive having to learn a new system in a very busy office, however, our apprehension was soon dismissed and became almost experts in no time.

Cons

Not many cons spring to mind. If there is a glitch there is always assistance from Commusoft's helpline. I am struggling to think of any so I'll say none!

Review Source: Capterra

Vicki from Martyn Young Heating and Plumbing

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Review Commusoft

Brilliant - the support is amazing

Pros

The amount of depth I can go into with everything

Cons

Learning it all is time consuming but to me that's something I enjoy.

Review Source: Capterra

Mark from London 24/7 Electrical lTD

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Review

Very good. The trainer is excellent and works at a good pace and is a calming influence in such a stressful time when trying to transition across to a new system. Thanks.

Pros

It is still early days as I have only just completed my training and yet to go live on the system.

Cons

Nothing obvious at this stage as I haven't really started using the system properly yet but it looks good so far.

Review Source: Capterra
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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great software

Having previously used an older version of Commusoft to upgrade to the latest version was a godsend. Everything is easier to find, and the system itself is nice and clean and fresh.

Pros

The calendar view - it makes it nice and easy to see where our engineers are

Cons

That we cannot book 15 min slots a lot of our work is local if we could leave a 15 min slot it would make our lives a lot easier

Review Source: Capterra

Response: Commusoft, Commusoft

November 2018

Hi! Thanks for taking the time to write a review - we appreciate it. So you know, we have very recently released 15-minute time slots for the diary. Check out our product blog for all the details. Hope that helps!

Carly from South East Heating Services

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Commusoft Review

Pros

-Easy to find new features
-Always new updates and features being added
-No jobs can get missed - has a way of catching everything

Cons

-Trackers need to be improved - need to have features that RAM tracking use as this would greatly improve the service

-Sometimes we have issues with data not going over to our accounting package but the support team always get this resolved quick

Review Source: Capterra

Response: Commusoft, Commusoft

November 2018

Hi Carly, Thanks for the review - we're glad you are having a positive experience using Commusoft. With regards to our van tracking feature, this was designed to be a lightweight and affordable tracking tool that works in tandem to our core job management software. We have recently released improved driver trip reports for this and a couple of other additions. At the moment, we have no plans to expand vehicle tracking further, however, if there is a particular update you would like to see, please email us your thoughts to support@commusoft.co.uk and we will consider any suggestions.

Darren from Bulloughs Plumbers

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Moved from V3 to V4. Migration went smooth lots more features so glad we did it

the best tool we have in the company is commusoft. excellent support and system

Pros

everything from customer information to appointments to invoicing to service reminders you can make each process as simple or as detailed as you require

Cons

just getting used to new layouts and features also trying to sort out past input errors seems a bit long winded

Review Source: Capterra

Shelly from G & K Heating Ltd

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

How Commusoft has worked for us

Reporting is a great tool to easily see what jobs our outstanding in order to keep on top of invoicing etc.

Pros

It is very engineer friendly. Being able to track jobs, being able to add diary events for the same job rather than creating new

Cons

Certain things don't seem to be able to be adapted, like be able to merge customers or being able to amend jobs in the diary once the status has changed.

Review Source: Capterra

Response: Commusoft, Commusoft

November 2018

Hi Shelly, Thank you for your amazing review! You can amend the diary event until the engineer has arrived at the property in case you need to rearrange it. If you find you need help with anything, get in touch with support.

Drew from Flood & French Ltd

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Good Software for Plumbers and Electricians

Combines several elements into one easy to use software. Somethings aren't covered by it, but there are normally workarounds.

Pros

The integration with accounting software is easy to set up.
The overall UI is simple and self explanatory.

Cons

If the integration with the accounting software goes wrong, you need experience to be able to correct it.

Review Source: Capterra

Dean from Aura Gas Limited

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Good System

The instant access for back office staff to all the details, certificates and pictures for the job is a massive plus allowing us to sign off and invoice same day, saving lots of chasing around and rounding up of paper forms.

Pros

Ease of use and diary management functionality, good reporting features

Cons

Some basic functionality is tricky to access, slow to recognise faults in system when highlighted.

Review Source: Capterra

Gemma from Austin Heating

Number of employees:  2-10 employees

Ease-of-use

Customer support

Functionality

October 2018

Commusoft

Pros

If the program is capable of doing something it is very easy to work out how to do it.
Being able to book jobs to customer accounts directly from the diary.
Being able to raise draft invoices.
Easy to format letter / email templates.

Cons

Some processes take "too many clicks" to complete! For example, deleting a note in the diary - you have to open the viewing panel, click edit, click delete, click yes. Previous version you could just click the 'x'

Review Source: Capterra

Response: Commusoft, Commusoft

November 2018

Hi Gemma, Thank you for submitting this review! We're happy to see you're getting to grips with the new system. We found that in v3, users would sometimes accidentally delete data in the system such as diary events, leading to missed appointments. While there are a couple more clicks in the new version, we feel this is more secure overall.

David from Epic Global Group Limited

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Training

The training was brilliant Support staff was exceptional at her job and really puts you at ease with what you are doing on the software.

Pros

It holds a lot of value developing the business and has quite a number of future options.

Cons

Some aspects can be complicated at times

Review Source: Capterra

James from Ledi Plumbing & Heating

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Efficenct software with fantastic training

Just helping me to be more organised with jobs, customers and engineers. There will be no more forgotten jobs not invoiced or time wasted making unnecesary trips to jobs without the correct information of what we're going to. Can't reiterate enough how much I enjoyed the training with the customer representative. She's a credit to your company.

Pros

This software is very user friendly after training and I believe this will really make a massive difference to our efficiency in getting through jobs correctly, efficienctly and with enough detail to help with future jobs down the line. The training I received from one of the customer's support was genuinely quite inspiring working alongside someone so efficient, helpful and knowledgeable in her own field and It's helped inspire me to be more on the ball in my own business. Having everything to do with the business at the touch of a button is going to be the biggest help this business has recieved in the decade we've been going. It's also a massive help it being so easy to link with sage.

Cons

There's nothing I don't like about this software, it's fantastic.

Review Source: Capterra

Tracy from CentraHeat Heating & Plumbing Ltd

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Commusoft v3 to v4 migration

Commusoft is at the core of our business - the diary is at the heart of every job, every day.

Pros

Much-improved features and design compared to v3

Cons

Difficult to say, as still getting used to it - finding it hard to navigate exactly where I want to go and see exactly the information I want to see, but this may be largely down to needing more time on it.

Review Source: Capterra

Response: Commusoft, Commusoft

November 2018

Hi Tracy, We're glad to hear you're liking our new features and design of v4. With regards to learning the new system, it can take time but you have plenty of tools at your disposal within need help, webinars, and email support. Please get in touch if you need any help navigating around and out support team will be more than happy to help.

Lynn from G.W & E. Wright Ltd

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

This software is easy to use, and the email support when needed is very prompt.

Easy to keep track of jobs and check on worker's progress, also our customers have commented they really like the reports we send as they know straight away when job has been completed and they look very professional

Pros

Allows me to send professional looking reports to our customers and keep them informed through the whole process up until completion.

Cons

It is a bit long-winded when adding new customers and jobs on the system. The reports are not suitable for what we need.

Review Source: Capterra

Matthew from Obriens Range Cookers

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Commusoft has totally changed the way we run the company for the better.

Pros

The system has been one of the factors to help us grow the company by 18% in the forts 1/4 of 2018/2019. The seamless communication between office and field team is amazing.

Cons

At the moment there is nothing that we dont like about the system, and every change/update is for the better.

Review Source: Capterra

Hayley from West Country Plumbing & Heating

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Extremely helpful, relevant and worthwhile

Pros

The features and the fact that Commusoft are always on the ball in terms of industry knowledge and practices.

Cons

Sometimes solutions are generic but in general they help us way more than hinder us so this is not really a criticism.

Review Source: Capterra

Lisa from A & S Kingdon Ltd

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Brilliant way of teaching, not just software but business consultancy

Pros

1 - Everything is searchable and anyone in the business can gain access to it.
2 - Removes paper!

Cons

Its a big scary plunge to start with removing paper.

Review Source: Capterra

PJ from WPJ Heating

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Epic

Pros

Everything! Its ease of use. Its many functions. All the certificates that can be used and easily sent to our clients. the reporting is improving all the time too.

Cons

Finding out how amazing it is has taken too long, and knowing all the bits and bobs it does. There is still far more to learn and implement to make our business as efficient as possible.

Review Source: Capterra

Vince from Dorset Plumbing

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Excellent software makes our job so easy and really couldn't imagine life without it

Pros

Easy to use the automatic service reminders are brilliant as the software is generating its own work so in effect paying for itself, the level of support is also great.

Cons

There is nothing that I do not like about the software. I do wish my competitors didn't have it though

Review Source: Capterra

John from McCusker ltd

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Very good, Customer Support showed a lot of patience and give me a good insight into system

I can keep a close eye on money owed and workload done. It also is very good at estimating giving the customers a quote there and then with templates set up making you look very professional!

Pros

Being able to keep a good management on my customers and employees also keeping an eye on invoices and reminders . The training received was excellent

Cons

When I made a stupid mistake there was no way of reversing it also because it was out of hours I had no back up to help

Review Source: Capterra

Displaying 1 - 20 of 53 reviews