Commusoft Software
FrontRunners
About Commusoft
Commusoft is a cloud-based workforce management solution for field service companies of all sizes including plumbers, gas and heating engineers, electricians and oil technicians. It helps users to manage customer databases, quotations, jobs, engineer’s diaries, safety certificates and invoicing.
Commusoft offers customer relationship management features such as service reminders, appliances management and communication logs. Users can also manage estimates, invoices, custom certificates, stock and parts, job costing, purchase orders and a supplier database. Timesheet management and auditing tools are also included.
The search feature allows users to find customer work histories and contact information. Users can configure automatic service reminders. Commusoft integ...
Commusoft Pricing
Go Paperless: £40 per license, per month. Customer Journey: £55 per license, per month. Automation: £80 per license, per month.
Starting price:
£40.00 per month
Free trial:
Available
Free version:
Not Available
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Automatic invoicing
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Commusoft User Reviews
OVERALL RATING
Showing 1 - 5 of 172 reviews
Phil
Verified reviewer
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
November 2017
Reliable, advanced, bespoke software that I genuinely couldn't run my business without.
Pros
Apart for the ability to seamlessly control every aspect of my business, from the initial customer inquiry all the through to invoicing, it's the customer support and wide range of industry-specific knowledge which the Commusoft team delivers that sets them apart from the competition. I really don't know how I managed before using Commusoft. Commusoft is constantly evolving and updating. Whenever I think of a function I would like to see available it's usually already been thought of and in the process of happening.
Harry
Company size: 2-10 employees
Industry: Construction
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
August 2020
Review from a plumbing company
Excellent, Once it’s all set up which does take a little time it makes us so efficient.
Pros
Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use. Can store photos/videos/certificates on each job. Estimating/invoicing great too. Also great integration with accounting software
Cons
Only thing I would love is a refresh button on the app, as there can be a slight lag sometimes.
Reasons for switching to Commusoft
Needed a few more of the things commusoft could offer.
Steve
Company size: 11-50 employees
Industry: Construction
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
March 2022
SR Hall ltd review of Commusoft
Absolute brilliant software and works well in our company.
Pros
We like the way it Integrated with our accounts package and the ease of transferring data form Commusoft to Sage. The programme is also useful in planning your workload for the day and week ahead. You are also able to keep clients up to date with all works going on and keeping all materials updated and costed.
Cons
Set up was a bit tricky but support were brilliant.
Martin
Company size: 2-10 employees
Time used: Less than 12 months
Review Source: Capterra
December 2016
Experience with commusoft
When you first start you should be given more one to one help, then mistakes wouldn't happen. Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better. Seem to be having lots of problems with the two systems together quick books and commusoft.
Pros
Customer data base, quick to find out what you have done at a property,
Cons
need more training on how to use the software, now ive been using it a while, I'm sure there is plenty of bits I'm not using that I could be using
Response from Commusoft
Hi Martin, we appreciate users have different roles/skills within a business, so we provide users access to our knowledge base which contains videos/guides about how to use the system. We have training programmes for 1-2-1 training, walking clients through the system and provide consultation on how to adhere to best practises when using the system. Let me know if you want more details. I've checked with the technical team regarding QB and cannot see open tickets with you on this, please email support@commusoft.co.uk who will be happy to help. As much as we would love to have all our clients on the new version, the process is not a simple software upgrade and much more like moving from one software to another. This means the process is longer and more complex. We¿ve already started migrating clients as part of the beta program so we can make sure we are ticking all the boxes as your data is important to us, as it is to you.
Replied December 2016
Gemma
Company size: 11-50 employees
Industry: Construction
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2022
Making appointments easy
Pros
The software makes booking in, finding and editing bookings easy. Invoicing is so much quicker than our old manual system. I can access the software when i'm away from the office if I need to.
Cons
We are unable to use the accounts integration because of how we use our accounting software currently.
