Commusoft is a cloud-based workforce management solution for field service companies of all sizes including plumbers, gas and heating engineers, electricians and oil technicians. It helps users to manage customer databases, quotations, jobs, engineer’s diaries, safety certificates and invoicing.

Commusoft offers customer relationship management features such as service reminders, appliances management and communication logs. Users can also manage estimates, invoices, custom certificates, stock and parts, job costing, purchase orders and a supplier database. Timesheet management and auditing tools are also included.

The search feature allows users to find customer work histories and contact information. Users can configure automatic service reminders. Commusoft integrates with accounting software such as SageOne, Quickbooks, WorldPay, Stripe, ClearBooks and Xero. It is accessible on desktop and mobile devices.

Email and telephone support are available. Pricing is per user per month.



64 Reviews of Commusoft

Overall rating

4.64 / 5 stars

Filters:

Showing 1 - 20 of 64 reviews

January 2019

Oliver from Buckinghamshire Heating Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2019

Great service

Support team was amazing, Their knowledge was so good and its really helped us use the software exactly how we want it to work, hes a real credit to the company

Pros

The ability to scale our business and the ease of use and practicality of it!

Cons

Engineers took some adjustment and orignal App software was slow, however it seems much improved

Response from Commusoft of Commusoft

Replied January 2019

Thanks for the review, Oliver - we're glad you're enjoying Commusoft! It sounds like you're referring to your training with Dan - we agree, he's the best!

January 2019

EJ from Ultra Building Services Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Excellent diary software

Overall we are really impressed with both the diary software and customer support which is fantastic, we have had to call a few times where we did not understand somtheing and the issue was explained right away and the problem solved.

Pros

We really like the option for our engineers to note the locations of the boiler, gas meter, and stopcock, this information is vital to us as we have a lot of repeat business for estate agents and often the tenants are not home and knowing the location of the boiler and gas meter really saves time for the next engineer who may not have attended the property the previous year.

Cons

One of the things we least like about using the software is the issues we sometimes have when one of our engineers says the job is complete when in fact the job has been scheduled for consecutive days which means you have to completely add a new job as you cannot add a new event on the same job. This, of course, is a user error, where the engineer has clearly misunderstood the question, the engineer does mean to say he has completed the works for that day. I think it would be great if this error could be undone without having to add a new job.

Response from Commusoft of Commusoft

Replied January 2019

Hi EJ, Thank you for the review, we really appreciate it and we're glad to hear that Commusoft is saving your team time. With regards to engineers accidentally completing jobs - we understand that will happen from time to time, so we actually do have a way to undo it and un-complete the job. Our client services team will send you more information on that! :) Thanks!

December 2018

Courtney from JPL

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Very helpful, great software!

Very good training, software is going to be extremely helpful to us.

Pros

Reps as very helpful and answered all our questions thoroughly. He gave us time to learn and didn't push. Would recommend.

Cons

Slightly tricky at first with all the tabs and pages, but that was expected. Overall no real issues at all!

December 2018

Ondien from Harvard Heating Services Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Expert, tailor-made training

CSR was fantastic at training, tailoring it to my needs. She went beyond training, to actually give business advice too. Commusoft takes a while to get used to, but in integrates seamlessly and is a complete business tool.

Pros

Integrates with our existing accounting package. Includes GasSafe certificates, diary management with ease

Cons

App not geared for admin use and cannot use web-based on a tablet

November 2018

John from MPHG Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Very powerfull app

We have been on board nearly 2 years now and have never looked back.Very happy with the software and service received.

Pros

We love the way Commusoft integrates with Freeagent, our accounting software. The work stream optimisation is a great feature as it makes us so much more efficient in booking jobs close together by area. The tracking feature is great enabling us to see where our engineers are at all times enabling us to be more agile for reactive work.

Cons

Not a con really, but it almost has too many features, certainly more than we will ever use as a small business,and it's sometimes difficult to keep up with the weekly new releases but as we grow I am sure it will give us better insight into how we are performing as a company and as individuals and where we could do better.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Commusoft review

Commusoft has become the one-stop shop for our company's workflow management, CRM and reporting. The more we learn about it, and the more it develops, the more we see that it has to offer and help improve how we work

Pros

easy of use - very straight forward so minimal training required to get staff using the system

Cons

some restrictions in adaptability, resulting in it not delivering exactly what we required. However, the support and development staff are keen to listen to suggestions, and amendments have been made on the back of this

November 2018

Lawrence from DB Heating Limited (DEVON)

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Great product, forever evolving and moving forward with our expectations

We have solved our struggle with annual service reminders and recording the effectiveness of our marketing campaigns. We are very happy with the product and cant see us using anything else for the foreseeable future.

Pros

The seamless continuity between the diary and job booking/logging/location recording is a great asset to our business. As a mere glance we can see what engineers are encountering issues, areen route to appointments or have completed tasks.

Cons

The inability to merge duplicate entries. Be this customers, or duplicate jobs. As with any system some human error is unavoidable. We really wish that duplicate customer records could be merged or hidden so as to avoid future confusion or conflicting data.

November 2018

Jodie from Daniel's Locksmiths

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Happy user

Although we had a few teething problems after changeover from v3 to v4 support were very quick and helpful with advice and instructions. I would recommend commusoft, especially to small businesses which are just starting out as it is not too overwhelming.

Pros

Once you get to grips with it, it is very simple to use
The software has always been reliable
The changeover from V3 to V4 run very smoothly
Customer support are very quick and efficient

Cons

Invoices cannot be edited once sent
Addresses cannot be edited

November 2018

Julie from WM gas services

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Excellent database

Very good.

Pros

It is simple to use easy to edit and update and the search criteria is excellent as it has several ways to search.
Diary management is well set out and using the app whilst on the go provides a useful addition

Cons

Can’t say there is anything I dislike. It is entirely fit for purpose

November 2018

Charley from JRS and son limited

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Cant Fault for Customer Service

Overall Commusoft has changed our business; allowing us to provide our best possible prompt and efficient service with great tools improving our communication, keeping everyone informed every step of the way.

Pros

Commusoft makes our working day easier than we imagined, allowing us to enjoy family time as well as work on growing our businesses. The Software has allowed us to become super efficient for both ourselves and our customers, we regularly have great feedback regarding our prompt and efficient services, we couldn't offer this standard of service without Commusoft.

Cons

I feel there are certain aspects that could be simplified more.Training in our opinion is very expensive we personally would have liked a longer course however the standard is good and the customer service from Commusoft is Outstanding!

November 2018

Elizabeth from DB Heating Ltd

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

About Commusoft

Pros

I like the ease of access around the whole software; very user friendly. Very rarely do I have to contact Commusoft's helpline. Its is extremely compatible with Sage Accounts. When we were initially told our Company would be using Commusoft, my colleague and I were a little apprehensive having to learn a new system in a very busy office, however, our apprehension was soon dismissed and became almost experts in no time.

Cons

Not many cons spring to mind. If there is a glitch there is always assistance from Commusoft's helpline. I am struggling to think of any so I'll say none!

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Best field software

Pros

Tracking system, history and customer database

Cons

nothing so far. everything is on a positive

October 2018

Vicki from Martyn Young Heating and Plumbing

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Review Commusoft

Brilliant - the support is amazing

Pros

The amount of depth I can go into with everything

Cons

Learning it all is time consuming but to me that's something I enjoy.

October 2018

Mark from London 24/7 Electrical lTD

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Review

Very good. The trainer is excellent and works at a good pace and is a calming influence in such a stressful time when trying to transition across to a new system. Thanks.

Pros

It is still early days as I have only just completed my training and yet to go live on the system.

Cons

Nothing obvious at this stage as I haven't really started using the system properly yet but it looks good so far.

October 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Great software

Having previously used an older version of Commusoft to upgrade to the latest version was a godsend. Everything is easier to find, and the system itself is nice and clean and fresh.

Pros

The calendar view - it makes it nice and easy to see where our engineers are

Cons

That we cannot book 15 min slots a lot of our work is local if we could leave a 15 min slot it would make our lives a lot easier

Response from Commusoft of Commusoft

Replied November 2018

Hi! Thanks for taking the time to write a review - we appreciate it. So you know, we have very recently released 15-minute time slots for the diary. Check out our product blog for all the details. Hope that helps!

October 2018

Carly from South East Heating Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

2 of 5

October 2018

Commusoft Review

Pros

-Easy to find new features
-Always new updates and features being added
-No jobs can get missed - has a way of catching everything

Cons

-Trackers need to be improved - need to have features that RAM tracking use as this would greatly improve the service

-Sometimes we have issues with data not going over to our accounting package but the support team always get this resolved quick

Response from Commusoft of Commusoft

Replied November 2018

Hi Carly, Thanks for the review - we're glad you are having a positive experience using Commusoft. With regards to our van tracking feature, this was designed to be a lightweight and affordable tracking tool that works in tandem to our core job management software. We have recently released improved driver trip reports for this and a couple of other additions. At the moment, we have no plans to expand vehicle tracking further, however, if there is a particular update you would like to see, please email us your thoughts to support@commusoft.co.uk and we will consider any suggestions.

October 2018

Darren from Bulloughs Plumbers

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Moved from V3 to V4. Migration went smooth lots more features so glad we did it

the best tool we have in the company is commusoft. excellent support and system

Pros

everything from customer information to appointments to invoicing to service reminders you can make each process as simple or as detailed as you require

Cons

just getting used to new layouts and features also trying to sort out past input errors seems a bit long winded

October 2018

Shelly from G & K Heating Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

How Commusoft has worked for us

Reporting is a great tool to easily see what jobs our outstanding in order to keep on top of invoicing etc.

Pros

It is very engineer friendly. Being able to track jobs, being able to add diary events for the same job rather than creating new

Cons

Certain things don't seem to be able to be adapted, like be able to merge customers or being able to amend jobs in the diary once the status has changed.

Response from Commusoft of Commusoft

Replied November 2018

Hi Shelly, Thank you for your amazing review! You can amend the diary event until the engineer has arrived at the property in case you need to rearrange it. If you find you need help with anything, get in touch with support.

October 2018

Drew from Flood & French Ltd

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

October 2018

Good Software for Plumbers and Electricians

Combines several elements into one easy to use software. Somethings aren't covered by it, but there are normally workarounds.

Pros

The integration with accounting software is easy to set up.
The overall UI is simple and self explanatory.

Cons

If the integration with the accounting software goes wrong, you need experience to be able to correct it.

October 2018

Dean from Aura Gas Limited

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Good System

The instant access for back office staff to all the details, certificates and pictures for the job is a massive plus allowing us to sign off and invoice same day, saving lots of chasing around and rounding up of paper forms.

Pros

Ease of use and diary management functionality, good reporting features

Cons

Some basic functionality is tricky to access, slow to recognise faults in system when highlighted.