Reliable, advanced, bespoke software that I genuinely couldn't run my business without.

Pros

Apart for the ability to seamlessly control every aspect of my business, from the initial customer inquiry all the through to invoicing, it's the customer support and wide range of industry-specific knowledge which the Commusoft team delivers that sets them apart from the competition. I really don't know how I managed before using Commusoft. Commusoft is constantly evolving and updating. Whenever I think of a function I would like to see available it's usually already been thought of and in the process of happening.

I would not hesitate to recommend the software and support team at Commusoft.

The availability of Commusoft allows us a competitive edge as a 24/7 service provider, and ensures we remain at the forefront of advances in information technology.

Pros

Following the introduction of Commusoft into my business in 2011, Commusoft desktop and mobile platforms have allowed us to tailor their software to our specific requirements, with the ability to customise data and KPI reports and retain them to suit our business needs. Prior to the integration of Commusoft, we used hard copy documents, accounting and certification packages to manage the business. Post 2011, Commusoft now handles this virtually paperless, with total transparency for all users. The management of jobs for employees and sub-contractors is simplified from the point of initial customer enquiry, through to work completion and live invoicing whilst our engineers are still on site. Existing customer service reminders are also a benefit, including the availability of customer details, appliance data, work history, photo images, etc. which saves time by allowing our engineers and administrators live shared work updates. Live engineer status when en route to customers’ homes via vehicle fleet tracking, which customers can view through their smart phones when our engineer accepts their specific job. This is beneficial to both parties as customers are not needlessly waiting at home for our arrival, ensures our engineers are not waiting to gain access, and assists safeguarding with engineer name, photo ID, and industry certification detail availability prior to their arrival. The routine upload of live site images also aids the resolution of possible discrepancies.

Cons

Nothing that hasn’t been quickly remedied through the live assistance of the Commusoft support team.

Engineer Diary planner

Great customer service and always helpful when we call. Easy to use software we use on a daily basis.

Pros

Let you run your whole business using this software. It can use as a diary for all our engineers to include all need information like site address and contact details. what the engineer needs to do and for the engineer to provide us an update which includes pictures and videos if wanted. In addition, we can send out reports to our clients and invoices which can be linked to other accounting softwares.

Cons

Difficult to delete old storage to free up space within our allowance

Experience with commusoft

When you first start you should be given more one to one help, then mistakes wouldn't happen. Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better. Seem to be having lots of problems with the two systems together quick books and commusoft.

Pros

Customer data base, quick to find out what you have done at a property,

Cons

need more training on how to use the software, now ive been using it a while, I'm sure there is plenty of bits I'm not using that I could be using

Plumbing & Heating Software Review

We have been using Commusoft for around 5 years. I would recommend this software without hesitation, the impact this platform has is instant. My only regret is that I didn't implement it sooner.

Pros

The diary system on this software is second to none. From booking, attending and completing a job report there really is no other software currently on the market that can tick all the boxes for us.

Cons

A phone integration mod would be a great addition to this software.