Commusoft Software


 

Commusoft is a cloud-based workforce management solution for field service companies of all sizes including plumbers, gas and heating engineers, electricians and oil technicians. It helps users to manage customer databases, quotations, jobs, engineer’s diaries, safety certificates and invoicing.

Commusoft offers customer relationship management features such as service reminders, appliances management and communication logs. Users can also manage estimates, invoices, custom certificates, stock and parts, job costing, purchase orders and a supplier database. Timesheet management and auditing tools are also included.

The search feature allows users to find customer work histories and contact information. Users can configure automatic service reminders. Commusoft integrates with accounting software such as SageOne, Quickbooks, WorldPay, Stripe, ClearBooks and Xero. It is accessible on desktop and mobile devices.

Email and telephone support are available. Pricing is per user per month.

 

Commusoft - Dashboard
 
  • Commusoft - Dashboard
    Dashboard
  • Commusoft - Engineer diary
    Engineer diary
  • Commusoft - Record job information
    Record job information
  • Commusoft - Enter survey details
    Enter survey details
  • Commusoft - Custom certificates
    Custom certificates
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

29 Reviews of Commusoft

Showing 1-20 of 29

 

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Brian from Heating South West

May 2018

May 2018

Professional from the start, Commusoft have got a great product backed up by a very thorough team.

Ease-of-use

Functionality

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Customer Support

Value for Money

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Pros

The ability to manage your business in one package whether a large company or small. The software has been designed for trade professionals, it is very extensive and constantly being updated, Commusoft team are willing to listen to their customers for input and potential idea's. Being such a complete package means there is a lot to learn, and although the training may seem costly on the surface of it, once you have had the training you can understand why you need it, there is so much you can do to tailor the software around your company. One of the rep was amazing at going through all the features, and although there are some complicated sections, she was patient and thorough which meant we got the most from the training. The backup is excellent, they respond via email or phone promptly and always make sure that the question/query is dealt with.

Cons

The cost of the packages and the training means you have to make sure this is the right software for your company, however when looking at the training, once you have been through the training you understand why the cost is what it is. As usual, you pay for what you get. This is a tailored piece of software.

Review Source: Capterra
 

Amy from Young Gas and Oil Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Excellent support

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Professional more organised business.

Pros

Great potential to help us to streamline our business, looks professional and excellent support for when needed.

Cons

Nothing as yet, as this is my first week on the new version of commusoft. The search bar on th old version frustrated me, how you it wouldn't just search any word.

Review Source: Capterra
 

Luke from Ableforce

April 2018

April 2018

5 star service and 5 star software

Ease-of-use

Functionality

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Value for Money

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Pros

We have been using the software for over 3 months now and I can't believe how using Commusoft has transformed my business, I honestly couldn't go back to the spreadsheet. As a company, we save many hours a day by the automation process alone. The training we received was 5 stars and went above and beyond to ensure we were using all the functions the software has to offer as there are so many, not being very computer illiterate I managed to pick up the software within a few days even my customers like it with the job reports, custom certificates and constantly being able to report on a job progress without keep phoning the engineers, will even send a report to the customer to advise my engineer is on the way. They are always working on the system as well coming out with new updates and features.

Cons

I cannot find anything at the minute, if I was to be picky it would be the need to clear cache once a week as we keep forgetting but this is only due do the team at Commusoft adding new features which in my eyes is a bonus.

Review Source: Capterra
 

emily from M Crawley Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

As a new business just setting up, this has made our processes so much easier and straightforward.

Ease-of-use

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Pros

its ease of use and the endless possibilities that we are yet to explore. Everything has been thought of and the ease of use from tablet or mobile is key for our business

Cons

Maybe sometimes a little too complicated but good to have a thorough work flow.
The manipulation of images is not ideal when setting up headers and footers..

Review Source: Capterra
 

Natalie from A&G Group

April 2018

April 2018

Huge help in making us more efficient. Customer support is fantastic

Ease-of-use

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Pros

The software has amazing functionality, once you have gone through the training and understand how to use everything.Team ran our training programme and clearly knew the software inside out. She helped us create workflows that were specific to our business, and was patient throughout.

We particularly like the ease of use on the diary page, the scope of info you can record against a customer and job, and how easy it is for our engineers to use. It's also encouraging to see how often they are making improvements and adding new features to the software.

The customer support we have received has been the best of any company we work with. Response times are fast, and they are very knowledgeable about the software

Cons

The Quickbooks Online integration is not seamless; we have encountered a few issues there with passing information across. Commusoft are looking into this.

Some of the webinars in the training could do with being re-recorded. The service reminders one is great, but some of the others have echoes/ pass back and forth between people speaking etc.

Review Source: Capterra
 

Jules from RSL Services Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Very good customer service throughout

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the debtor chasing will be a lot easier

Pros

Whilst the software is good, it does take a little getting used to as the user interface is drastically different, however the customer service is so good, in particular, that there is no need to panic. However long it takes, her main focus is to ensure you have the best use of the software

Cons

Really that the user interface is quite different, but again that doesn't matter when the CS is so good. Once you get an idea of the work flow, it becomes apparent the way in which you should approach each part of the software

Review Source: Capterra
 

Ashley from Thaw Out Heating and Plumbing Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Pretty smooth sailing to be honest

Ease-of-use

Functionality

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Peace of mind and all my needs were merged into one software

Pros

I love Commusoft. It combines all our needs and makes it really easy to keep on top of everything.
Less stressful from going between different software's to match up payments with invoices etc.
Staff are really helpful and questions to the support team are always answered within 10-15 minutes!! We've had a few training sessions which are well worth it.
Boiler services and Gas safety certificates are really simple, but professional looking at the same time. Once you've added a specific template, it's saved and you don't have to redo it.
The service reminder feature is amazing, because it keeps on top of this for you and reminds you to remind your clients, which is another weight off your mind and your clients!!

Review Source: Capterra
 

Phil from PCL Heating & Gas Engineers Ltd

November 2017

November 2017

Reliable, advanced, bespoke software that I genuinely couldn't run my business without.

Ease-of-use

Functionality

Product Quality

Customer Support

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Pros

Apart for the ability to seamlessly control every aspect of my business, from the initial customer inquiry all the through to invoicing, it's the customer support and wide range of industry-specific knowledge which the Commusoft team delivers that sets them apart from the competition. I really don't know how I managed before using Commusoft. Commusoft is constantly evolving and updating. Whenever I think of a function I would like to see available it's usually already been thought of and in the process of happening.

Review Source: Capterra
 

Dalveer from Double Safe Ltd

November 2017

November 2017

The latest version of Commusoft has given my business and working day a breath of fresh air

Ease-of-use

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I can run my business and be a gas engineer and electrician all from one place and enjoy doing it.

Pros

The ease of use, the functionality and endless updates with great support.
I picked Commusoft in 2014, using the older version was good, but I was looking forward to an update and when I was up and running, my work become exciting again, I am able to manage the admin side of my business so much better and I feel more in control. I would not look anywhere else as I have everything I need to be an electrician and gas engineer and run a business at the same time thanks to Commusoft.

Cons

I can't think of anything from the top of my head, the software and support so far has been great.

Review Source: Capterra
 

Naomi from Premier Heating Solutions

November 2017

November 2017

From purchase to last training session everything was simple, well organised. A positive experience

Ease-of-use

Functionality

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Pros

Reporting features and the way messages are pushed through to mobile devices. Also like the new platforms overall look and feel.

Cons

Not really a negative; but there is a lot to learn to get the best out of this product. Investing time to ensure best practice usage has been a necessity for us.

Review Source: Capterra
 

Janet from Complheat Heating & Plumbing Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Nisha has been very helpful, as always, explaining things so that we can easily understand.

Ease-of-use

Functionality

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Pros

V4 provides lots of new functionality and improves the information relating to all aspects of our jobs and invoicing. It should make it a lot easier for us to manage our workflow, engineers performance and invoicing. We're still discvering all that it can do!

Cons

The columns which display information do not have 'wrap text' facility so some unneccesarily wide columns. I know it's a minor point, but would be great if this could be altered at some point :) Thanks!

Review Source: Capterra
 

Laszlo from Laniro Limited t/a FixIF
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Old version of CommuSoft

Ease-of-use

Functionality

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Pros

Very friendly team, My reps have helped us a lot. The software has been amended according to our business change.

Cons

We are still using the old version of CommuSoft which needed some amendment to our business needs. Looking forward to discover the new version of it.

Review Source: Capterra
 

Angela from W Williams Plumbing and Heating Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

An incredible learning experience the whole process has been conducted efficiently and smoothly.

Ease-of-use

Functionality

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The most important benefit is being able to relieve the Director of all the admin tasks that he has been doing up until this point. To streamline the whole procedure from taking the initial call to the job being completed and invoiced. Having all the revelvent information for every customer in one easy to access package will prove to be invaluable in the future. Information being available to all engineers quickly and easily. Completing everything in a professional and efficient manner. To be able to develop and grow the business with a more productive system in place.

Pros

The versatility of the software is incredible, it covers every aspect of what we need as a business to enable us to evolve and develop. The Xero integration is very impressive and has made the process of invoicing and payments very straightforward, even linking the customers was actually really easy. The system is overall very easy to use with help every step of the way with the help manager I usually find what I need to assist me. Having everything in one place will be very beneficial and as I progress with the system it will enable the business to achieve its full potential. The reason I wanted this software was to take as much of the admin work from the Director so that he can focus more on the job and development of the company, which this system I believe will help us achieve. I am not experienced in software packages as such, however, this software has really impressed with how easy it has been for me to grasp the basics. I am sure in time we will wonder how we ever coped without it. Everything is easily accessible and the layout and format very easy to use and pleasing to the eye. We have had a lot more estimates accepted since using the software as it gives the customers confidence in us due to the way everything is now presented to them via Commusoft. The reporting is a very useful and easy to use function, which is one of my favourite aspects of the software. Overall I am very impressed with the software and very happy I decided to go with Commusoft.

Cons

Its hard to say what I like least about the software at the moment as I havent personally come across anything negative at this point.

Review Source: Capterra
 

Andrew from Homeglow
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Excellent service, Nisha is brilliant, thorough and a perfectionist.

Ease-of-use

Functionality

Product Quality

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Value for Money

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Quality
Value for Money
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Pros

How easy it is to use. The whole system is user friendly and would highly recommend to anybody in the service and maintenance trade.

Cons

Would be good to do mass updates

Review Source: Capterra
 

alan from Les Heywood and Son Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

A fantastic piece of software with a more than helpful backup to suit. Thank you !

Ease-of-use

Functionality

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Improved organisation.
Improved cash flow.
improved job tracking.

Pros

Gets everybody singing from the same hymn sheet and organises every part of our operation.
Jobs getting lost or forgotten is a thing of the past.
Keeping track of customers and payments is a lot easier now.
Payments are now coming back in a lot quicker improving our cash flow.

Cons

Getting every body trained and used to it . That will go for any change though !
For a start it looks a bit frightening as it does so much but you soon get into it and before long your a professional at it.

Review Source: Capterra
 

Mark from Gas Mark One

June 2017

June 2017

We had excellant customer service before the migration. They were excellent as always on training.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Everything is now in one place e.g. emails, photos etc. It is very easy to navigate around and there are so many more function available to use.

We have only just come across to the new system so we are still getting to grips with everything new.

Review Source: Capterra
 

Sophie from CS Heating & Plumbing
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Could not run our business without it

Ease-of-use

Functionality

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Customer Support

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Ease-of-use
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We have been using commusoft for a good few years now. It has changed how we run our business. We no longer forget to invoice or loose customers because we have forgotten to get back to them. Commusoft helps us keep track of our engineers and proved a fluid service for our customers.

Pros

Never loose a customer

Cons

Can be a little restrictive with some information.

Review Source: Capterra
 

Tim from Ideal Plumbing Solutions LTD

January 2017

January 2017

Commusoft review

Ease-of-use

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Its a realy good way to help manage the overall function of our business. It means we can manage employees and customers all in one place.

Review Source: Capterra
 

Stuart from Stuart mac phg ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Stuart mac

Ease-of-use

Functionality

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Always had a good experience with commusoft, support is excellent could be available up to 6 pm as trying to get in front of a PC during working hours is difficult otherwise no complaints.

Pros

Ability to complete certificates and invoices at sight

Cons

Does not tell sage how payment was made causing additional work, very pricey to add an office based staff who is only entering jobs

Review Source: Capterra

  Response: Commusoft, Commusoft

Date: January 2017

January 2017

 

Thanks Stuart for your review.

 

Martin from M R C Heating and plumbing Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Experience with commusoft

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Support

When you first start you should be given more one to one help, then mistakes wouldn't happen.
Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better.
Seem to be having lots of problems with the two systems together quick books and commusoft.

Pros

Customer data base, quick to find out what you have done at a property,

Cons

need more training on how to use the software, now ive been using it a while, I'm sure there is plenty of bits I'm not using that I could be using

Advice to Others

need more one to one training, for the amount people are paying for the package

Review Source: Capterra

  Response: Commusoft, Commusoft

Date: December 2016

December 2016

 

Hi Martin, we appreciate users have different roles/skills within a business, so we provide users access to our knowledge base which contains videos/guides about how to use the system.

We have training programmes for 1-2-1 training, walking clients through the system and provide consultation on how to adhere to best practises when using the system. Let me know if you want more details.

I've checked with the technical team regarding QB and cannot see open tickets with you on this, please email support@commusoft.co.uk who will be happy to help.

As much as we would love to have all our clients on the new version, the process is not a simple software upgrade and much more like moving from one software to another. This means the process is longer and more complex. We¿ve already started migrating clients as part of the beta program so we can make sure we are ticking all the boxes as your data is important to us, as it is to you.