Smart Service Software


 

Smart Service is a field service management software that assists businesses with scheduling and dispatching activities. The software connects with QuickBooks for exchanging financial data and transaction records. Smart Service is a modular software comprising of integrated modules for scheduling, reporting, dispatching, workforce tracking and inventory management.

Smart Service teams with QuickBooks to synchronize existing and new customer, product, employee and service information within both applications. With automated route planning tool, service delivery managers just have to add service locations and the tool automatically builds daily service plans for field operators and drivers. The mobile-enabled technology allows field workers to communicate with their back-end managers, receive service details, and send service updates.

Smart Service is GPS enabled and allows office managers to track locations of their field drivers. The solution also provides inventory management features to track inventory level, update inventories and more.

Smart Service is used in various field service businesses including HVAC, plumbing, pest control, cleaning, contractor and handyman businesses.

 

Smart Service - Calendar
 
  • Smart Service - Calendar
    Calendar
  • Smart Service - Demo
    Demo
  • Smart Service - Customer search
    Customer search
  • Smart Service - Map
    Map
  • Smart Service - Customer general information
    Customer general information
  • Smart Service - Work orders
    Work orders
Supported Operating System(s):
Windows 8

224 Reviews of Smart Service

 

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Software Advice Reviews (34)
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Showing 1-20 of 34

melissa from glass
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

DISAPOINTED

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

be advised that you can't even just purchase the product and use it. You have to pay for customer service to continue to use the product, even when you aren't at fault, when the system is not right you still have to pay for them to fix their problems.

Pros

Functions to schedule jobs is probably the only thing that I use this product for so I don't have many questions or problems, but when you do, its a problem

Cons

lack of customer service help on issues that are with the function of the product. I am able to function in the system as much as i need to, but when the system isn't doing what its supposed to then there is nothing I can do about it other than pay for them to fix a problem that should not exist

Review Source

  Response: Mike , My Service Depot

Date: December 2017

December 2017

 

I’m sorry that you’re disappointed with the charges for ongoing support of Smart Service. You are correct that we do charge for ongoing support, but that charge includes all product updates including new feature enhancements, call-in and email support, customer training webinars, and continuing use of our web services for our mobile application. We strive to provide the best products and services at a reasonable cost to our customers, and the total cost of Smart Service is among the most competitive in the industry. I see that you recently renewed your support account, and we hope that you’ll take advantage of all of the services that it includes.

 
 

Katrina from Blue Reserve Water
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Works Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a great program, they could fix a few things, but other than that I have been satisfied.

Pros

Scheduling is easy and organized.

Cons

They don't tell you when it has been updated and their mapping system does not allow you to "optimize" more than 100 jobs at a time. My techs tell when their system is acting up and then I have to contact them to find out why and usually it is due to an update.

 
 

Walter from WT Mechanical
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Have had no real problem , they have been quick to to fix any bugs that I have had or on a new roll out. There staff have always been quick and great.

 
 

Todd from Bromwells
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Buyer beware

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you have existing software and want to use this as an interface don't do it, it may work fine on standalone but not integration. They will tell you it will work and then when it doesn't they will try and have you change your ways to make it work. Once you realize it's not going to work it will be too late to get your money back then you will not hear from them again.

Pros

Associates were nice.

Cons

Would not work as expected and they didn't care .

Advice to Others

Be very careful making this decision, I spent several years looking and spent almost a year before purchasing this system and it was a complete failure. It may work fine if you are starting from scratch but not when doing the integration .

 
 

Brer from WOW Windowboxes
Specialty: Lawncare
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Disappointed.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We thought this was what we had been looking for. They system is not very user friendly. It must me stored on a computer making working from home not possible. The service center NEVER answers their phone. They always all you back that day but it's maddening when you need to figure something out that you have to leave a message. However, if you call sales they pick up right away.

It's an ok service but I would look elsewhere. For a few grand more you could have a custom system built.

Pros

It does store pictures and routes the jobs, however, many times it can't find the house so that is just omitted from the route.

Cons

Can be very slow, especially syncing. Integration with maps would be better with Google maps verse apple maps. Customer service is the biggest con

Advice to Others

Be careful, the sales guys tell you it does anything you ask and there is NO trial period. I think because if people tried it and saw the limitations they wouldn't buy it.

 
 

Gabriella from ALTA IT Services
Specialty: Information Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

BEST ATS EVER!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I absolutely love SS, its extremely user friendly, has tons of features. Makes recruiting easier than ever!

Pros

Job Posting features! and TXT message feature

Cons

nothing bad to say

Advice to Others

totally worth the investment

 
 

DENISE from Modern Mechanical Inc/Cal-Coast Refrigeration Inc
Specialty: HVAC

June 2015

June 2015

Amazing Software!!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

What I like best about this software, is that it has the ability to do pretty much anything I need it to. I can add fields where necessary, big bonus!

Likes Least

I can't say there is anything I do not like about this product or vendor.

Recommendations

I highly recommend giving this software a try. It is excellent for the service and repair industry.

 
 

Lisa from Knights Air Conditioning LLC
Specialty: HVAC

May 2015

May 2015

Very Happy HVAC Customer

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It integrated with out our accounting program.
Real time interaction with our service techs in the field.

Likes Least

I can not use our own forms, with out time consuming efforts to create them. In order to use our forms we need to create them our selves using PDF Doc. too time consuming for me. Would prefer to be able to upload them in a word or excel format. (it is an access program should be compatible)

Recommendations

This is our 2nd scheduling program - the ability to own it was important to us. We scheduled demos with 5 separate companies and narrowed it down to 2. Finally decided to go with the Smart Service it really had everything we needed; mapping ability real time locations of our service guys. The ability to attached reports and link multiple service calls at one location. Invoicing, marketing and service contacts etc... The program just works for us.

 
 

Maria from Total Paving
Specialty: Construction

April 2015

April 2015

Needs a lot of work & updating

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Great ideas in theory for managing service business. Technicians can view pictures and send pictures back to office in report.

Likes Least

Customer service, girl answers and ALWAYS needs to get back to you. Same day response RARELY HAPPENS. Once they do get back to you 9/10 issues couldn't be resolved or "are under development" or will submit to developer. I never got notification if something was ever fixed. I alway had to try to find it for myself. They charge an additional monthly customer service fee for SUPPORT & UPDATES! Most of the time I called was because something in their system wasn't working.

The system is very slow, one way integration with quickbooks. Meaning you can pull information in from Quickbooks and not vice versa. Not a two way sync with Google cal only one way.

Overall, overpriced software, bad customer service, slow to fix bugs.

Recommendations

Never pay for someone to learn about the bugs in they're software. If you're looking for a complete software that has all of the features they mention and it's intended purposes this is NOT IT!

 
 

Natalie from BRIAN'S PLUMBING INC.
Specialty: Plumbing

March 2015

March 2015

Easy and Accurate Dispatching with Smart Service

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We use Smart Service to dispatch our team of 14 Plumbers and Apprentice Plumbers. This would be a Herculean job without the Smart Service technology. With Smart Service, our two dispatchers are able to orchestrate our work orders to match up skills of plumber with customer needs and minimize drive time. If there is a technical problem, Smart Service is very responsive and helpful. The best part of Smart Service software is that it integrates with QuickBooks and I-Fleet Phones.

Likes Least

Our Plumbers do have a suggestion to improve Smart Service. When the Work order information shows on the Plumber's I-Fleet phone, he sees the main contact name and phone number plus an alternate phone number. It would be helpful if he also could see an alternate name.

Recommendations

I would recommend evaluating Smart Service on the basis of effectiveness. The Smart Service scheduling board is very user-friendly, easy to navigate and easy to read. The mechanics of completing jobs in Smart Service and invoicing for each job in QuickBooks is seamless. Jobs that start but do not finish in one day are easy to track. No job ever gets "lost" in the system. Your bottom line is protected using Smart Service.

 
 

Ross from Toronto Pool Services
Specialty: Pool/Spa Maintenance

March 2015

March 2015

Good, reliable and easy to use product

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is a very user-friendly software, I very much like the interface, location of the buttons, and help menu with the explanatory videos. It is great for Pool businesses.

Likes Least

In general it's very good software. Sometimes it's a little slow while saving.

Recommendations

The route optimization and scheduling are done very smart. This software managed to put together great inventory , iFleet, and variety of customers filtration. It has a very user-friendly interface. This software makes the scheduling experience easy and enjoyable. They have very knowledgeable sale and IT staff. They're always ready to help you with any question.

 
 

Ben from Coast Pavement Services
Specialty: Property Maintenance

March 2015

March 2015

Good in theory, but impractical in implementation

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

For the regular dispatching features, I was able to learn completely on my own with no instruction, becoming our in-house "expert." It is intuitive enough that I found solutions for problems that tech support thought had no work-around.

Likes Least

The program as a whole is outdated and clunky, built around Microsoft Access, limiting its modern application. For example, if you have a customer with 10 locations and 15 total jobs, and they change their billing address, you have to manually go change it 26 times, in a clunky system that is not fast at all.

Adding a new customer takes forever, especially if you have a location and job to enter as well. There is also no feature to have an AP email for their default QuickBooks email, while still have primary contact's email prevalent.

Scheduling is nice that a job can recur indefinitely, but if a job cancels, you have to change its recurrence pattern PRIOR to inactivating the job, or it still comes up on the schedule. It also has no features for a job to occur for a certain period of time, or to recur on a seasonal basis.

If your customers have multiple services per invoice, it is a huge pain. The "Batch invoices to Quickbooks" feature requires the user to post each individual batch one. at. a. time. Again, on a slow, clunky system.

Many of the advanced features have not worked for us at all, or were not as advertised in the demo. Granted, the most annoying part (the scheduler does not work for us) is largely due to our painfully slow cloud system, making it inoperable.

If you want to print a schedule for each employee, be prepared to pay for an upgrade (ours was $600) so they can program a custom report for you, that is iffy on how often it works on the first attempt. (Ours works on the second attempt every time.)

The "Prospect" feature is useless... it doesn't transition over to "Customer" well at all.

It is also impractical to use many features integrated with Quickbooks-- it requires syncing for anything useful, and with a large customer database, that is completely impractical for the frequency required.

Bill your customer a flat rate each month? Forget about it, unless you cheat the system and create two jobs-- one that is the real job for your employee and charges nothing, and one that only your accountant uses.

Bottom line: It's intuitive to figure out basic functions, but there is SO much room for error, and something simple like an updated address once took me 2 hours to complete for our largest customer. They need to do a complete overhaul of their programming and add some basic features before I could recommend Smart Service to anyone. We've found that to make it work, it requires constant ingenuity to come up with a work-around for design flaws.

Recommendations

ONLY use this software if:

-You never have recurring jobs whose price or frequency vary seasonally
-It is hosted on a really fast server, and you can stand a somewhat slow system
-You have at most a handful of customers with multiple services batched to one invoice.
-You have tons of time to waste and love mundane data-entry
-You rarely have new customers to add

 
 

Sebu from Aquatron Inc.
Specialty: Other

February 2015

February 2015

Smart Service has been crucial to our scheduling and dispatching needs

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Smart Service has greatly improved our efficiency when it comes to scheduling and dispatching our technicians. We're able to keep detailed notes and attachments, private and public, regarding our customers and individual jobs. After using this product for more than 7 years, we've noticed great improvements in speed and functionality. Customer service and tech support is also very knowledgeable and friendly and always help us through any issues we may have in a timely manner.

Likes Least

Updates are somewhat slow to be released, and although there's a lot for us to customize, I think it could use some more customizing options. Split window (scheduling window side by side with customer search) would be a significantly valuable feature to have.

Recommendations

Make sure the setup of the software as far as server and network requirements is feasible for your operation. Because this isn't a cloud solution, you need to make sure you're on top of your backups, server upkeep, and network stability.

 
 

Amee from Advanced Irrigation, Inc
Specialty: Lawncare

January 2015

January 2015

Controller

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Easy to use. Scheduling is so nice. Invoicing is great!

Likes Least

Can't think of anything! Communication is also very good.

Recommendations

I found that I cannot add the logo on the software.

 
 

Richard from Herman Integration Services
Specialty: Electrical

January 2015

January 2015

Smart Service

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the integration with Google Maps. The vendor's support is excellent and quick to address issues.

Likes Least

I can't say there's anything that I like least, but I would like to see the app accessible via the web for remote users.

Recommendations

Our company uses the software slightly different than its initial intent. It's great for generating estimates for customers and tracking/billing jobs.

 
 

Tina from Calvin Johnson Home Inspection & Services,Inc
Specialty: Other

January 2015

January 2015

Smart Service Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

They have great tech support and customer service. The software is user-friendly.

Likes Least

The usability of iFleet could be better streamlined so that updating when in the field would automatically update in the office as well.

Recommendations

It is all you need to have a precise account of all activity in the office or out in the field.

 
 

Becky from Streamline Plumbing & Electric, Inc
Specialty: Plumbing

December 2014

December 2014

Additional licenses

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Smart Service support is great. The software is pretty simple to teach someone how to add a customer and add jobs to the board.

Likes Least

The reports are very confusing. Also when we try to update customers from QuickBooks the name changes. We have a real issue with it going over to Smart Service.

Recommendations

Be honest when evaluating, so they can improve the items that are not up to par for your business needs.

 
 

John from Alternative Roofing, Inc.
Specialty: Construction

November 2014

November 2014

Smart Service Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I really like that you can time stamp everything. This is very effective for keeping records. I also like that everything converts over to QuickBooks.

Likes Least

I don't like that you cannot transfer information. For example, if we enter a prospect and find out later that the prospect has been referred to us within our database, we have to delete the prospect and add them in under the location they were referred by. It would be much easier if you could manipulate them into that specific location instead of deleting and re-entering. When we complete a job and convert it to QuickBooks, we have problems. If we have symbols on our invoices (which is typical), when they convert over to QuickBooks, the symbols becomes questions marks. We have called and tried to figure this problem out, but have not been successful.

Recommendations

This is not something I can answer. It depends on the company/person that is interested in the software and how they would be using it and what they would be using it for.

 
 

Keith from Professional Fire Alarm Systems, Inc
Specialty: Electrical

November 2014

November 2014

Service Manager - daily part-time user

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the ability to look at all of the technicians' schedules at a glance. It's also easy to reassign work.

Likes Least

Finding completed work is difficult. I also have to remember to check specific boxes to get all the info needed.

Recommendations

Think it through, and take advantage of the trail period.

 
 

Greg from Master Locators, Inc.
Specialty: Construction

October 2014

October 2014

Smart Service Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the way Smart Service is organized. The vendor is easy to work with, as they are prompt and courteous.

Likes Least

We weren't aware that the project ran off of QuickBooks. It ended up working out for the best for us, but the additional work and cost associated with it was unexpected. The technicians performing the training were nice, but most of the training was asking questions. We've learned most from working in the system and calling in with questions.

Recommendations

Try and talk with someone that is already using the software.

 
 
 
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Showing 1-20 of 190

Lucas from Formerly Thompson Services Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

This software along with I fleet helped us streamline our scheduling and billing without paper

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Support

less paperwork and holds on to all open jobs scheduled until they are completely billed out

Pros

It integrates with the google calendar and Quickbooks. It holds pictures of jobs and really makes recurring jobs a breeze to setup and keep up with along with storing equipment mn and sn as well as warranty info.

Cons

nothing to really complain about. Sometimes the google calendar can be a hindrance because technicians can see 3 days out out and may be concerned about projects they are not on yet. Some may even develop a sickness they did not know they had in advance of a project they want to avoid.

Review Source: Capterra
 

Alisha from Advanced Climate Solutions

January 2018

January 2018

Smart service has helped me to keep track of every aspect of each individual customer and jobs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

I like that the software is user friendly and can be saved, changed and added to at any point of the job process. Keeping track of hours and job items has never been so easy. I can manage ifleet and scheduling simultaneously as well as customer follow ups and invoicing without delay.

Cons

What I like least about the software is the many triggers that inhibit me of recording certain vital job status changes, or general information or notes while the job is ongoing. Sometimes that shared information needs changed or updated during the job, the triggers resend unnecessary jobs back to ifleet. But even with these triggers, I am still very pleased with the software. I would like to know more, as I am always learning new features as the need for them arises.

Review Source: Capterra
 

Bill from Certain Services, Inc.

January 2018

January 2018

The team at Smart Service were very helpful in getting the issue discussed and resolved

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

The scheduling feature is user friendly providing detailed technician information as well as a color legend categories. The ease of moving jobs from technician to another is a huge advantage without re-entering information.

Cons

There isn't a maps feature that works that is similar to Google Maps
Not able to have templates for our service technicians that is easy to set up or maintain without an additional expense having it built without a guarantee that it will work properly

Review Source: Capterra
 

Diana from Sparta Heating & Air Conditioning

January 2018

January 2018

Super user freindly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Lets me track where my technicians are at all times. Compatible with Quickbooks. Super easy to operate.

Cons

Sometimes the email does not go out when using our ipads. Think it has to do with apple mail. That would be the only issue

Review Source: Capterra
 

Matthew from Sons Chimney

January 2018

January 2018

Fully featured software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Connects your field operations with your office. Looks attractive and easy to use. Navigable and loaded with features.

Cons

The software can be a little bit clunky and slow. More automatic integration needed. (primarily email)

Review Source: Capterra
 

Jake from Shwaders Lawn Care and Landscaping

January 2018

January 2018

Overall good. Sometimes hard to navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

The scheduling of employees and tasks is great, work orders print in a easy to follow format that gets employees where they need to go.

Cons

Hard to navigate. Smart Service has a lot of great uses but is difficult to actually utilize all of its uses.

Review Source: Capterra
 

Jessica from Seiter Services LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Updating our Smart Service software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Pros

It's easy to use. It's also incredibly easy to customize it to fit our needs. Customer service is excellent.

Cons

Addition of extra modules/options can get a little pricey. iFleet devices/handsets add up fast too.

Review Source: Capterra
 

Chris from Nor Cal Fire Equipment
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

For the most part, this program works great for us

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Timely billing. We are billing daily instead of weekly and its much easier.

Pros

Its easy to use, easy to bill, you can see everything that you have done in the past. We can add the NFPA reports for the technicians to fill out on site.

Cons

My technicians cannot change the dates and times out in the field. They schedule their own work and would like to move it to them times and dates they have scheduled. Also we cannot tell the difference between what we have actually scheduled and what is showing up a reoccurring.

Review Source: Capterra
 

Laurel from Hetter Heating & Cooling, Inc.

December 2017

December 2017

Excellent software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Smart Service is a very user friendly and easy to teach to new employees. Ifleet is a real plus for the technicians.

Cons

I am unable to delete employees out of Smart Service after termination. The inability to cut and paste equipment out of Smart Service.

Review Source: Capterra
 

Larry from Coastal Empire Fire & Security, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Beware before you buy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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Value
Support

None. We returned it for a smaller refund.

Pros

Great Dashboard for dispatcher. It allows the dispatcher to customize how they operate and make great decisions. Wish there was a place to park unassigned calls. Nice interface with Quickbooks. Good overall features. Really wanted this product to work for us.

Cons

Serious security flaws that let your techs email your hard earned customer information to their personal email or worse yet your competitor with no tracking. Was told during sales demo this could be turned off with a "radio button". It was our number one reason for buying and explained up front. After purchase and during training we demanded to see how this was to be done and our trainer was honest and said the salesman was wrong and halted the training. They refused to change the mobile app to disable this. Gave them a few days they asked to address this and they could not demonstrate after several tries how this was to be done. The only viable suggestion was to lock down all the smart phones with a 3rd party mobile management software which would prevent our techs from receiving and sending troubleshooting documentation. We demanded a refund which was prompt but not the full amount despite the deception. The upper management will not return calls but instead sent me an emailed legal threat if I dared to review the product online. They actually used the word "Disparage" which is supposed to have a dishonest component to it. Everything here is honest. They plan to sue for liquidated damages for each negative review. Good product, dishonest salespeople and an upper management that doesn't care to try and win a customer or apologize for their salespeople's misplaced exuberance.

Review Source: Capterra
 

Christopher from C. Lee Services, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

My Service Depot is not a company that stands by its word, they tell you one thing and do another

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Experience about what not to buy

Pros

job entry is ok. The ability to drop & drag jobs between technicians is nice. Ifleet program worked ok

Cons

When we purchased this software I purchased the dispatching add on called Ifleet for my field technicians. I was told and I quote "Ifleet purchase option _ iphone/ipad smart service add-on with no set up fees or ongoing monthly charges for service or support. That is off of my sales contract. They have turned off my Ifleet because I haven't paid my support fees. My agreement states there are no fees for support but somehow I owe them money, supposedly. Don't believe anything they say as they are just trying to get your money.

I also have issues with the program itself as you need to be able to write computer code to get any kind of reports from the software, the reporting feature is difficult to use. Its interface with QuickBooks is not great which makes tracking receivables and sales difficult. Overall I am very disappointed with this software and I would not recommend purchasing it.

Review Source: Capterra
 

Albert D. from Jersey Coast Fire Equipment
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Smart Service has been a God send to my company. We are now also "almost" paper free.

Ease-of-use

Functionality

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Efficiency - Efficiency - efficiency.
And did I mention efficiency???

Pros

Being able to use iPads or tablets in the field. By being able to use tablets we take away the technicians penmanship errors and can have the customer sign work orders so there is no confusion of who said what later.

Cons

Not being able to track individual extinguishers by date and have them update to when service is needed.

Review Source: Capterra
 

Kendall from Western Septic & Excavation

December 2017

December 2017

I really like Smart Service

Ease-of-use

Functionality

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Value for Money

Ease-of-use
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Value
Support

Our time tracking and billing processes were streamlined immensely over our previous methods. Also having the ability to provide job documentation to field workers through the app is very nice.

Pros

We switched to Smart Service and the iFleet app a little over a year ago. It has revolutionized our time tracking, job costing, and billing processes.

Cons

The software has a learning curve due to the massive functionality that is built in. It took a bit to figure it all out.

Review Source: Capterra
 

Daniel from Wm H Wilson Enterprises
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

The best experience I have had doing a data conversion of the three I have done over the past 35 yrs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Smart service was able to take us from four software programs that we used to run our business with now we do it with one Smart service it works flawlessly with Quickbooks Which our old program was supposed to but never did. No program is perfect but I have to say Smart service has met and exceeded our expectations form day one

Pros

Smart Service has been able to meet our demanding requirements for our companies and the way we do business . They did a superb job in our data conversion which in my opinion is more or just as important as the product it self

Review Source: Capterra
 

Ty from Oahu Computers

December 2017

December 2017

we use for our technicians to enter their service orders. Sync to quickbooks saves double entry.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Software syncs to QuickBooks automatically. Calendar view is easy to use. Calendar sync to Outlook and email notifications would be a nice feature.

Cons

Software freezes,' not responding' on occasion. It would be nice if entry and reports were more end-user customizable.

Review Source: Capterra
 

Kathy from Stewart Heating & Air, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Smart Service is easy to you but it doesn't do a lot of the reports we would like to do.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
Value
Support

Its easy to use, that's about it. It does speak to Quickbooks but it creates a lot of errors which causes us to send our database in frequently.

Pros

Easy to use. The different screens can be confusing so you have to pay attention to what you're doing and what screen you are in. Lots of information can be entered into the system and utilized properly.

Cons

It creates errors in Quicksbooks and we constantly have to repair our database. The different screens which look identical, you have to be careful with. If you don't put the information into both sides, it does not transfer over.

Review Source: Capterra
 

Emily from Carrboro Plumbing, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Huge improvement over paper tickets!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Streamlined our billing and collections / Greater use of QuickBooks and its features / Saved time / Centralized customer information

Pros

Syncs with Quickbooks / Ability to bill and collect on the job / Ability to add photos to jobs / Tracking work done previously for customers

Cons

Can be a bit buggy at times (often get error messages when trying to close out jobs) / Issues sometimes with Smart Service and iFleet sharing info (even after synced)

Review Source: Capterra
 

Hunter from GoRapid Inc

December 2017

December 2017

Great for scheduling

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love how this makes scheduling jobs easier. It allows us to dispatch jobs to our employees and keep track of where they are and at what time.

Cons

The least thing i like about smart service is the fact you have to pay for certain add ons if you want the software to do different things

Review Source: Capterra
 

Sholom from Ultimate Boiler Treatments
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Excellent phone support and easy to learn and use program with a lot of functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
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Support

Saves time, and increases office and tech efficiency

Pros

The software allows me to schedule and track all of my jobs. IFleet not only updates in real time it also tracks where the technicians are, so if someone is "goofing off" you can spot it easier.

Cons

There are a few additional features that I would like. I.e. bar code scanning to ensure that the actual job was completed (most of my business is at recurring sites)

Review Source: Capterra
 

Emily from Casper Fire Extinguisher Service
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

We use it everyday here at work to make sure all our jobs stay organized and scheduled!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our customers will always be in compliance with fire code since the Smart Service schedule allows us to keep them on schedule.

Pros

We love how we can keep track of all our customers and jobs. We can keep track when a customer is due for service every year without a hiccup.

Cons

I personally do not like that I cannot change the name of the customer right there in Smart Service!

Review Source: Capterra
 
 
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